UPS Access Point Negative Reviews

UPS Access Point App Complaints & User Negative Comments 2024

UPS Access Point app received 15 complaints, negative comments and reviews by users. Have you ever had a bad experience using UPS Access Point? Can you share your negative thoughts about ups access point?

UPS Access Point for Negative User Reviews

✓ If it ain’t broke. Don’t fix it.I can not for the life of me understand why UPS have decided in their infinite wisdom to switch over to mobile devices. I’m test driving it on my personal phone and to save battery life I close the app. Each time I reopen I have to enter user name and password…. This will prove very time consuming when this system goes live. Not happy..Boy oh boy what a choice.Version: 6.0.1

✓ Bad move UPSUPS UK have decided to remove its scanners from it’s network of small business access points, forcing these small business to use there own mobile devices to process UPS packages, those that do not comply have been told they will be terminated. How crazy is that! Shame on you UPS..BigdishVersion: 3.0.20

✓ UnbelievableSmall businesses are now responsible for altering their own phones to suit UPS ,no way..JanessexVersion: 3.0.20

✓ Needs improvementThe scanner on this app is poor. The barcode needs to be almost perfect for it to scan. If it slightly smudged, imperfect or has sellotape over it then the tracking number has to be typed in which is time consuming. Text messaging is also hit and miss as some customers complain of not receiving the confirmation text. App also logs you out on a regular basis..MatkirsopVersion: 3.0.44

✓ It’s true and extraordinaryUPS now expect small businesses to provide the tools to do UPS’s scanning for them or lose their Access Point status and thus lose £100’s in earnings. Is this a first and is it really fair. When the idea was first muted I laughed and said they couldn’t be serious....... How dumb was I..Dumb GVersion: 3.0.27

✓ Scan doesn’t workI got i phone 15 pro max and the scanning doesn’t work at all i tried in other phones same problems.UdifucjfifidVersion: 6.0.1

✓ UnsatisfiedUnfair that ups has forced us to use our own devices, I have had to buy a device because my workers don’t have smart phones..Jeevz21Version: 3.0.27

✓ App Barely WorksIf I’m able to sign into the app (BIG IF) the camera won’t scan packages, the app crashes randomly. More over, it is not enjoyable to run my business and input tracking numbers into my phone manually all day. A great idea, the worst execution I have seen..Dave DabrowskiVersion: 4.0.12

✓ Hopeless appVery disappointed this UPS application is not work properly no scan the parcels some time Sign out again and again Ups should improve this app.KhalidiqbalVersion: 3.0.43

✓ Language problemsLanguage seems to automatically change and you cannot reset to UK English. Only option is to delete app and start over..K3nwinsVersion: 5.0.5

✓ The scanner worked.The scanner this app replaced worked fine. This app doesn’t work at all. It doesn’t scan barcodes so you have to type them in, the text messages don’t get sent and it takes about 45 minutes to link set it up on your phone. I am seriously considering stopping my ups access point service. Awful.MichaelBrophyVersion: 3.0.52

✓ Clunky and not very intuitiveConsidering this app is the primary way to manage parcels for an access point, you’d think UPS would put just a tad more effort into its development. The login is screen is hardly secure verging on pointless. Why does it ask for a UN/PW combo if all that is required is any random key input? I never knew scanning could change my mood so much. Get the scanner just right and you’re uplifted. Get it slightly wrong and you’re spending an age typing in endless digits. Why does an access point app require location services to be enabled? Does UPS need to know where the scanner (I am) at all times? Big brother much? What is the actual benefit of the ‘inventory’ tab on this app? It does not clear down previously processed packages and takes an age to update with new ones. Sync might just randomly decide to cack itself. Resulting in a force quite procedure and hoping it corrects itself. Quite frankly, the previous handheld device provided by UPS was far superior than the app based version. Yes there’s many factors like the phone used and the camera and the performance blah blah. Clearly UPS didn’t want to foot the bill of their own devices, hence the dodgy app. Be nice if the commission was better too I guess..SBDaler987Version: 9.0.2

✓ UpsVery Poor not working at all.IfsshoperVersion: 5.0.38

✓ Poor showWe had bought a phone to scan the packages a few years back. And it didn’t work. We were able to get hold of a Zebra scanner from UPS which is perfect. We’ve been told today they’re getting rid of all scanners and mobile devices are to be used(with a small compensation). I’ve set it up to give it a go. I’m going to be moody when the scanner goes for good. That’s for sure..SookjazVersion: 6.0.1

✓ Doesn’t work on iPhone 14 pro maxThe new iPhone 14 pro max can’t scan using this app. Also the app logs out all the time. Sometimes the app doesn’t even ask to send an sms or email once item is scanned..HsmkeekVersion: 5.0.19

UPS Access Point works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact UPS Access Point.