- 32.8LEGITIMACY SCORE
- 33.3SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
MYIO App Complaints & User Negative Comments 2024
MYIO app received 47 complaints, negative comments and reviews by users. Have you ever had a bad experience using MYIO? Can you share your negative thoughts about myio?
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MYIO for Negative User Reviews
✓ Can’t useI’ve tried to use the app and it doesn’t allow me to message the doctor. I continue to receive messages telling me I need to call the office, meanwhile the staff encourage the use of the app after each visit. (I shared the screen with the error with them.) If a doctor is paying for an app like this, reliable and basic functionality is the least they should be able to expect. It’s not as tho it offers extensive features..Version: 1.0.18
✓ I left my provider because this app is so terribleThis app is so awful I found a new provider. The messages section is awful. Laggy and terrible user interface. If you receive a message it does not give you a notification, it does not email you a notification, it does not even show a new message notification once you log in. You have to manually login, click the messages section, and check it yourself. It is the virtual equivalent of having to walk down to the street and check your mailbox. Archaic and outdated, would not recommend to anyone. A different provider of mine emailed they were switching to this platform and I called to let them know I would be leaving their practice as well. Fortunately they cancelled their transition to this terrible platform. (And the desktop site is no better)..Version: 1.0.21
✓ Not user friendly, not adhd friendlyThis is fraught with issues. I’ve only used it for 2 interactions so far and found it to be a terrible portal. First it doesn’t let your phone save the username/password, and has no prompt to remember those things. The intake form format was too small and kept resetting to that size and wouldn’t go into landscape mode. The curser moved along to the different boxes to be filled when I pressed next button but seemed to skip the optional ones, but not consistently. When I got to a questionnaire with a 0-10 scale, the drop down menu wouldn’t let me go past 7. The menu would disappear. Perhaps if I had a tablet, I could have filled it out? Not sure. Perhaps if the app could be opened on desktop pc? Then I could at least do the intake form? Maybe… then I messaged my provider and the messaging system had a bunch of issues too! Just to send a little note! This is an unfinished app imo or is it just bad? Idk. For mental health patients, your app needs to do a lot better. :/.Version: 1.1.10
✓ Software dev here calling out the problemsI can use this with my phone, but it's clear they haven't put time and thought into how their users actually use their app and devices. First, I'm gonna stop the PR person right there that is calling out "software compatibility and security" concerns in a different review. Yes you have to comply with HIPPA. But you as the developer choose what goes into your app and if you do your homework, you can find software to integrate with that supports other browsers. You don't have to support every one of them - Chrome, Safari, and Edge (Firefox if you want bonus points). Those are the important ones. Also how does this app have a "5 star ranking with 1 review" when all I see are 1 star reviews? Also your user prompt to "Do you want to clear your data?" on the account feature is unnecessarily alarming. It's red, which freaks the user out and has bad copy. A yellow alert that asks "Changes will not be saved if you continue. Do you want to discard your changes?" is much clearer and tells the user what is actually happening. Make a design that scales with the device. This is basic web and app design. But the dev teams or the bean counters either didn't want to or thought it would cost too much. There's a basic concept in CSS called flexbox. They'd do well to use it. Limiting portal access and making it harder for people to use your app actually excludes people from getting care. Studies show that poorer people are more likely to only have a mobile device. Make the experience better. I'm a techie who is used to dealing with bad software so I've worked around a lot of problems. But they're still there and I'm not an average user..Version: 1.1.8
✓ Causes More Reasons to See My Psychiatrist! 😧This app is terrible! First, it took me a half hour to just set it up with all of the information it asked and all of the little word boxes and expect me to fill out one by one etc. to where my psychiatrist just ended up calling me anyway. Then for my second appointment, I tried signing on, and it didn’t recognize my birthday, so my psychiatrist office sent me a link to reset password and that link didn’t allow me to reset etc. Ugh, why do all these doctors offices insist on using these pain in the apps?!.Version: 1.0.19
✓ An inconvenient and stressful barrier between patient and providerDifficult to access, often doesn’t work, will exit randomly, its very easy to become essentially locked out of your account, links directing to the app have never once worked for me. I wish I could just opt out and fill the paperwork out manually/via email, anything other than this. I’m not sure if it makes the lives of the providers any easier, but it certainly only complicates things for the patient..Version: 1.1.17
✓ App BrokenI can access myio account via browser but not the app. The app tells me I don’t know my correct login info… but the same login info works on my desktop browser. App is broken..Version: 1.1.15
✓ This app and website both do NOT work.This app doesn’t send any of the messages I try to send to my provider, which is very frustrating as communication between a patient and their doctor is often urgent. This app and the browser website both always eat my messages without send them and without saving them as a draft. This is not only frustrating, but it’s also dangerous, as it leaves patients with no way to reach their doctors. 0 stars..Version: 1.1.5
✓ Poorly implemented interfaceWow, just tiny print and you can’t even rotate the screen. Unfortunately, I have to use this app for my doctor visits because the website version isn’t working anymore. This is the only app review I have ever felt compelled to leave and I would give it a zero if I could..Version: 1.0.15
✓ TerribleThis app is terrible. I can never hear my doctor or I am unable to un-mute myself and when I can they cannot hear me, I cannot hear them. This is a waste of space on my phones storage capacity. We end up having to just use normal phone calls..Version: 1.1.14
✓ Terrible issues connecting to sessionI can complete forms but I cannot connect for a session. I get lost in a loop asking me to connect through another browser then message to use app then even with password I cannot go to session.Version: 1.1.19
✓ Update NeededTried to update app as recommended but it starts an endless loop taking me to the AppStore - asking me to open app then when it goes to the app it asks me to update the app - then it starts over again! Useless if you can’t open the app without update and you can’t update without opening the app..Version: 1.0.21
✓ Not user friendlyThe concept is great, the functionality is very lacking. Everything I want or need to do in order to communicate with my doctor is thwarted. There’s no copy/paste or ability for appointments to auto populate into my google or apple calendars. No way to send a message. This app is too basic. Not enough functionality and not enough customization on client/user end..Version: 1.1.10
✓ The App Is HorribleEvery time I’m on a call it’s so slow and I can barely hear the person. The connection is never working and this app is a waste a time especially when you are using it for therapy..Version: 1.1.13
✓ UnusableI have been trying to set up an account for hours but it’s so incredibly buggy that I want to give up. Just loads and loads and loads then session times out and I get kicked out. It’s ridiculous and infuriating..Version: 1.1.18
✓ First time callerI cautioned my health provider when they told me/us to download this app. I asked, “have your read the reviews?”. They said yes and that the problems had been fixed. Just today used the app for the first time, and like I suspected, several problems. If you’re on a mobile device, you have to use the speaker phone - there’s no option. If you switch to your calendar (for making appointments) during the call, it automatically turns your mic off and the camera off - so when you switch back from your calendar, you have to unmute and turn the camera on. A great example of the designers not being users..Version: 1.1.11
✓ Not good in any wayWebsite is basically useless, tried on multiple laptops with multiple browsers, and continues to say it’s unsupported. Not really sure the unicorn of operating system, browser, etc would get this to actually work. Never been able to get a password to work for more than 24 hours, trying to reset doesn’t work because it keeps going in a loop….sends email with link to go to a page to reset password, which only sends an email with a link that goes back to the same page. Did they never actually test their own software? So, haven’t ever used the app because it’s so fraught with issues I’ve not been able to log into it. Will sadly probably have to change providers because of this awful “tool”..Version: 1.1.17
✓ GarbageDoesn’t persist login credentials, crashes, just annoying to use..Version: 1.1.15
✓ Can’t log inI’ve changed my password multiple times. I can log in on any computer with the same password but the app always says I have the wrong login info. I’ve also deleted and redownloaded the app several times to try to fix this and it’s not working. Not convenient and can’t message my providers from my phone, let alone actually have the visit through the app. I’m going to ask my provider if they can switch systems - this is ridiculous..Version: 1.1.5
✓ Oh look the developer responded after a month after my reviewGarbage app. Nothing has been fixed. What a shame that this is wildly used as a patient portal app..Version: 1.1.18
✓ BuggyIt won’t let me use the app and say it needs to be updated….. But it is up to date considering i just re downloaded the app..Version: 1.1.14
✓ Horrible and terrible non existent customer serviceI cannot log in to my account using this app. I’ve never been able to. I had been logging in just fine on the computer in my safari browser for a couple months before they apparently stopped supporting the browser and now when I try to log in via chrome it doesn’t work—same credentials as safari but for some reason it won’t work. I contacted support for help and they told me they can’t help I have to call my provider. Useless. At this point I would consider leaving my provider due to the issues I face with this platform. And to make matters worse, they have absolutely no problem charging me a minute after each session but I can’t even get any technical support? Yeah do yourself a favor and steer clear..Version: 1.1.0
✓ Not a Stable AppI filled out 8 forms for an upcoming doctors appointment and hit the submit button. They vanished into the mist! 45 minutes wasted!.Version: 1.1.8
✓ Crashes at bad timesWhat the title says. Kicked me off a form I was working on with no warning and now the form isn't available or listed as completed. I wasted a lot of time for nothing because the system crashed and now the form I need to fill out isn't there (which I was in the middle of filling, btw). The signup system was unintuitive and buggy. I understand crashing is a frequent issue. This is not okay..Version: 1.0.21
✓ Worst app ever.Read the reveiws from your iPhone. I'm writing this on a Macbook. One stars all over, with dev's replying each time, "sorry you're having problems." Many have said they're leaving providers because it's such an awful experience - first, at set up, then again at each launch. Really - it's just awful..Version: 1.0.23
✓ GarbageExtremely buggy. Can’t even make it through signup. Keeps freezing, loosing connection, and kicking me out. It’s also unsettling to provide SSN immediately. Had to call provider to confirm this wasn’t needed..Version: 1.1.15
✓ HateHate this app. Wish my provider didn’t use it..Version: 1.1.11
✓ I seriously hate this appSometimes it signs me in, many other times it keeps giving me errors for no apparent reason. When i submit a password reset request, I don’t get an email with the rest link. It is one of the worst apps I use and unfortunately I don’t have a choice about it, which is likely how they are getting away with having such a terrible app.Version: 1.1.9
✓ Lots of bugsLots of bugs. Every time I log on, I need to update the version. It frequently provides old information and has caused issues when coordinating with healthcare professionals..Version: 1.1.15
✓ I would give it 0 stars if I could.Never have I come across an app that was more jarring, confusing, uncomfortable or just plain bad to use. I reset my password to try to log in and I guess I have to wait for the database to update, it pretty much forced me to use the google chrome app (which I purposely avoid) to update my password. Whoever made this app, hire me so I can fix it for you..Version: 1.1.15
✓ Mobile App and NotificationsThis app is frustrating. I’m always needing to log back in, but I’m assuming that’s for privacy reasons? For me it’s quite frustrating to me that I don’t get any notifications and can’t enable them. Since I don’t get notifications, I don’t check the app every couple minutes for a response..Version: 1.1.6
✓ Counselors, don’t get this app!!I might switch counselors just because this app is so horrible! Constantly glitches, can’t get it to send me appointment reminders through text or email..Version: 1.1.19
✓ Absolute utter garbage…Valant really needs to improve their systems in general, but this app takes the cake. It’s iPhone only, which means it runs in a tiny vertical window on an iPad, and doesn’t even support landscape mode. This means you appear sideways when using an iPad Pro with the Magic Keyboard. Swapping to my iPhone wasn’t an improvement, since it’s portrait only. I wouldn’t even bother with these awful apps, except Valant can’t be bothered to support web standards and forces users to have Google Chrome, which is a hard no..Version: 1.1.3
✓ Hoping me doctor leaves this appIt feels like you’re giving your information to a scam. i’ll update this review if it turns out true. be prepared to restart the app 7-10 times before getting through any kind of form.Version: 1.1.17
✓ I never leave reviews, but…This app is awful and that is an understatement. I have three Apple devices, all on the latest software and it still can’t sync audio and video during a call with my Doctor. Multiple attempts later, I can see my Dr., but still there was no audio. I had to log in from my iPhone and my Dr. called me to get the audio to work. And no option to contact support/get help. OH, but my co-pay was deducted lightning fast..Version: 1.0.23
✓ So frustratedHas taken a reset by Provider to set up on the app from the website. After that four hours later, trying to set up an account I received the email that my account is set up. However, I cannot log into the account now. Also, I don’t understand why when apps are developed, they can’t have a high contrast mode for those of us with low vision. I can barely make out the screen and had to have a lot of help to set up my account that I can’t access..Version: 1.1.4
✓ .I have been trying to upload my son’s information for his first appointment. The website and app will not let me access anything! I keep getting the same questions, none of which are address, phone number or security questions! When I try to log in it keeps telling me to put in a valid phone number even when I say email for preferred contact and asks me the same questions over and over then finally says “all done”. I log in again and go through this cycle all over again..Version: 1.1.17
✓ Can’t use on iPadI use my iPad for all video calls but I am now unable to use my iPad for MYIO. There is no dedicated iPad app, and they do not allow the use of iPad browsers (including the Chrome iPad browser) to make telehealth calls. If they won’t allow the iPad browsers, then they need an iPad app as an alternative. Using the iPhone version of the app on iPad doesn’t work since it’s a tiny version of the app that can’t be put in landscape mode without the camera being at a 90 degree angle. I was able to use the browser on my iPad for telehealth calls on MYIO just fine until the recent changes they implemented. Very frustrated!.Version: 1.1.4
✓ Most recent update — app is nearly unusableIf I start typing a message, the message box immediately closes. Can’t really do anything on the app right after updating it, but it was okay before. Can’t schedule (though I can do all this on a computer, so it’s not an issue with my account/ lack of appts) or message my NP unless I’m near a computer..Version: 1.1.3
✓ Took payment and never marked as receivedNot only did this app take a payment from my card that was on file without me confirming it and with no warning, but after a week of checking the “billing” section still shows that I owe the amount that has since been withdrawn from my bank account..Version: 1.0.23
✓ Clearly an afterthoughtBeen using this for an hour and I can already see why it’s so poorly reviewed. Forms are moved over without being mobile optimized, and most concerned it needlessly restricts your ability to answer some questions, by limiting you to numerals. It immediately gives me pause that I’m trusting this service with incredibly private information.Version: 1.1.10
✓ Impossible to useI am actually relieved to see the other one star reviews for this app. I thought it was just me. I am (attempting) to use this app to fill out mental health intake forms for my minor child. My login credentials get me into the app just fine. But the intake forms are impossible to read and fill out on the app. So, to the website! But my login credentials don’t work there. Fine, whatever. I try to reset the password. But the email address does not match the account. Even though it is the same email address I have to thumb type in every single time I log into the app. I haven’t even gotten to the part where I am mad about the messaging and video platform yet..Version: 1.1.2
✓ This is not a good appIt doesn’t allow you to save the password. It doesn’t let you answer security questions. And it’s way too easy to get locked out of the account, essentially if you have ADHD this is not a good app at all..Version: 1.1.17
✓ Riddled with problemsI can’t get beyond the birthday verification screen to even set up an account. (Yes, I HAVE checked with my doctor who assured me that my birthday is correct in their records). My doc tells me I’m not the first to report same. Fix immediately please. I can’t miss another appointment. I NEED my medication. Maybe you need to fire your marketing folks and hire more coders and some app checkers. Medical apps need to WORK before you sell them..Version: 1.0.20
✓ Hot garbage from a developer that doesn’t test their software properlyYou owe me 10 minutes of session time, Valant. You already have client email addresses for appointment reminders - it shouldn’t be my provider’s responsibility to inform me that you no longer support Safari and I need to download a different browser or switch to a mobile app if I (maybe) don’t want to (possibly) avoid getting logged out halfway through my session (hopefully). Have you never heard of UI testing? Or a communication plan? All the other reviews suggest you haven’t. Your lack of adequate notification about your nearly constant feature changes is an abdication of responsibility, and today is one more incident in an infinite line of terrible user experiences. Save me the canned “we’re sorry” response. I’d much rather you spend the effort on restoring Safari support so I don’t have to use this app..Version: 1.1.1
✓ Difficult appMy biggest complaint is a lack of ability to cancel appointments on the client end. I have to contact my provider directly to cancel ANY appointments, including accidental duplicates on the same day..Version: 1.1.6
✓ Can't Use At AllIt won't even let me sign in on my phone. It just gives a loading symbol and then does nothing..Version: 1.1.17
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