Boost Infinite Negative Reviews

Boost Infinite App Complaints & User Negative Comments 2024

Boost Infinite app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using Boost Infinite? Can you share your negative thoughts about boost infinite?

Boost Infinite for Negative User Reviews

✓ Poorly Designed AppIf I could give an app negative stars, this would be the one. It’s a 4 year old app, with 4 year old navigation problems, 4 year old bugs and glitches, and 4 years of the designers neglecting to fix any of it. My biggest pet peeve is the Data Usage; I get that it’s not supposed to show real-time data usage, but it doesn’t show any usage - ever! One could deduce that, after 4 years, there must not be enough customers to warrant the release of funds to pay the developers to fix the app..Cr8vqtVersion: 1.2.6

✓ Service is okay, app is trashI switched to Boost Mobile a few months ago and so far the service is nothing special. I get the new iPhone so I guess that’s cool but whenever I want to do anything in the app, it’s extremely buggy. Payments don’t always work, I tried shopping for a new phone and it only showed me iPhones. Also, just wanted to see how much I had left on my payment plan and the page never loaded. Pretty disappointing.AethergnosVersion: 1.2.12

✓ Do not use them!I tried activating two lines, the phone porting process did not work correctly. I called their customer service, their agents are nice, but they created a third line to try and port the number over again. It never ported in successfully. I expected to pay $50, that first month. They still charged me for that ghost line that was never activated by them. So my first month bill was $80, they then tell you their company has a policy that they can’t adjust any bill even if the error for the charge was on their side. Absolutely corrupt company, DO NOT USE THEM..Melle_2218Version: 1.0.0

✓ Highly disappointedFrom the day I signed up for service with this provider, I have had nothing but problems. Just using the app, or trying to, is a nightmare. Can't open it with the thing just spinning for minutes on end. If it's not that, it's being logged out and getting error messages that login credentials are incorrect despite not changing anything, and it's just as much of a headache trying to reset passwords. Can't contact support with the app constantly disconnecting and reconnecting during the session, and waiting 10 minutes on average for a reply. Needless to say, I don't enjoy getting pop up messages saying payments failed when it definitely went through. I only signed up because I needed a second line for work purposes, and I couldn't beat the cost—$25 a month bringing my own device is a steal considering the amount of data compared to paying $40 month prepaid with another provider and getting only 15 GB of data. However, it certainly shows this is a "get what you pay for" deal, and I do plan to cancel at the end of my current billing cycle..NattyMcNattVersion: 1.0.15

✓ Nothing but agony since switchingMy bill is NEVER consistent or what it’s supposed to be, we NEVER have service, after 3 MONTHS our data still has not reset like it’s supposed to when it’s paid, during chat with customer service it randomly made me update app and now it doesn’t work just keeps telling me to update. Was supposed to get the promised new phones when switching but now being told it’s not available in my area! What does that even mean! DONT MAKE THE SAME MISTAKE I DID! PAY A LITTLE MORE AND KEEP YOUR CURRENT PROVIDER!.THIS IS YOUR WARNING!Version: 1.0.11

✓ STAY AWAT FROM THIS COMPANY!IF I COULD GIVE NO STARS I WOULD HAVE!! We have been with these guys since October of 2023, and it’s been a complete nightmare! First they set us up on the wrong network, then started the billing issues, missing credits, incorrect charges! Every single month we have had to call and file a complaint! Only to be lied to by their representatives that claim they submitted a ticket and escalated it, then within 3-4 weeks, same thing happened again and again no resolution! This last time they hit my husbands account for over 1k and put us 500 in the negative! For a device payment for a phone that they kept arguing with me about owing on it! Stay away from this company unless you enjoy having money taken from you WITH OUT CONSENT and having constant issues and have them pretend to care about it when clearly they don’t care because they never fix the issues!!.Ladysmith69Version: 1.2.9

✓ THIS PLACE IS A SCAM !!!I ordered a new phone from here and I patiently waited for 3 weeks without even knowing they had already cancelled my order. They took my money and cancelled my order without even saying a word to me. I had to reach out and ask them why my order was taking so long and that is when they told me that my order had been cancelled on their end. I would still be waiting right now if I never reached out to them about my order. All of this has happened and I still haven't even received my refund. It’s been another 3 weeks since I was informed my order was cancelled and since then I have been waiting on my refund. They told me it would take 7-10 days for my refund to process and it’s long been past that. They’re not even responding to any of the emails I have send them over the past weeks. This place is such a scam and anyone wondering if they should purchase something from here well my answer is no..Ric on iosVersion: 1.2.6

✓ Worst customer service everThey will bald face lie to you, tell you they attempted to call you and left a voicemail 3 days ago. Argue that it’s somehow not their fault that you called every day since then and nobody asked for more information. Day 9 of trying to port a number to them. Everyone that answers a phone is a glorified order taker and has no access to any tools or back end software. Current carrier reports there have been exactly zero attempts to port the number out..34668348643862486426832864268Version: 1.2.14

✓ Basic Starter AppIt feels like a template starter app for someone who just learning how to make an app. Everything is basic and it feels like I’m going in circles trying to find the information I need. To the point where I’m forever contacting someone through chat to get a very simple basic questioned answered. Which in my opinion should be easily accessible to find. Infinite has no actually Website to view your account online..like seriously Infinite that should’ve been something that was developed way before launching the app. Me personal, I rather look at my accounts on my laptop, wider screen, less scrolling, bigger words. Bottom line there’s a lot of work that still needs to be done with Infinite App to make it user friendly for ALL..TreasureReBootVersion: 1.0.15

✓ RUN!!Apparently it takes a team of nasa scientists to figure out how to activate a brand new iPhone out of the box. Spent 8 hours over three days talking to 5 different support reps just trying to activate my service. I’ll give credit when credit is due; the support reps are mostly friendly. But man, it’s clear that nobody knows what they’re doing. Eventually, like I said, after 8 hours of my time spent dealing with this crap, I was eventually told that I’d have to return the phone in the mail and wait for a new one. So now I’m just waiting on a refund. I’ll update with how long that takes because I’m sure there will be some kind of issue with that as well considering. I would highly highly recommend that you stay as far away from this company as you can..JackWilli.Version: 1.1.9

✓ App has a lot of critical bugs1. Activated data hotspot service can’t be deactivated because “deactivate” button exists but do nothing. 2. Unexpectedly I was logged out and can’t log in, app opened web view to login but input fields was without keyboard so I can only “paste” into this field but this ugly trick also didn’t help to login. 3. I have 2 lines in my account, when we both started chatting with support all our conversations are mixed into one and it is totally messed up, every user should have separate own chat session! As I can see dev team working without appropriate tests coverage..AosynskyVersion: 0.1.20

✓ Service is great, app is terribleThe one star rating is for the app not the phone service. I love the Boost Infinite service and their great plans like the new iPhone every year is a great deal. However, the app is not very well developed. It does not update to what the current current status of the account is. If it indicates an error such as in payment it is stuck on that screen and does not let you progress to any other screens. Please make a Phone app that matches your phone service..Anne VieVersion: 1.2.4

✓ Getting better, but still has bugs.The app is informational but is still a work in progress. I use iPhone 11 IOS 16.6 and have had same issue since switching over 4 months ago. The app upon attempting to open each time will not open, it just spins forever. Once I close app and immediately reopen, it spins for 10-20 seconds and then will open. This isn’t a once a day, it’s every time all the time. The app is not, but should be secured by password or biometrics..Traveler TraderVersion: 1.0.15

✓ Worst cell phone company everI was with them for about three or four years everything was fine, but then one of my phones broke so they referred me to my insurance which I had been paying. You know you think to yourself the whole reason you pay for the insurance in case something breaks, they wanted me to pay $175 more to fix this phone that I had paid for, nope and then when I went to come back into the company, it was even worse they couldn’t even set up my account talk about failure.Aless Second LifeVersion: 1.2.0

✓ App really needs moreApp is too minimalist and has almost zero self service options, this is the first company I’ve been with that does not let you self restore eSIM. This review is for lack of self service, slow/not enough customer service that understands how to really help you. As far as the service itself it’s been great, but beware if you ever have an issue support is next to little to nothing. Only options they really give you to self serve is pay bill, turn off your phone and back on or wait for customer service, in my case they were closed for 4 hours until I could talk to anyone and the chat support I chose kept asking me as I waited if I was still sure I wanted to talk to someone, the AI couldn’t help and I couldn’t self service, so of course I wanted to continue. I’d like to note I’ve been with much smaller MVNO than this company before with a lot more options. I’d also highly recommend boost to offer browser account access, they assume heavily you have access to your phone and potentially more than one phone at that. Through app 99% only is less than ideal. Overall I’d still recommend the service for the price, but it’s not without annoying issues if you run into a problem, I didn’t have a problem for almost 8 months..Eggo1234Version: 1.2.10

✓ Errors, errors, and errors + worst customer supportI have been trying to process a payment for 3 days and all i get is a error after a error and when i contact the support they told me to use different payment options which I already did use 3 US banks payment methods + paypal and nothing work. When I reached put to the support again they told that they can’t do anything without mentioning any farther details. And I'm willing to show a screenshot of the email I received and I'm still stuck with the issue. I’m switching to a different provider after less than 3 months of signing up. Without a doubt the worst service I have ever experienced.QaxzdtugbVersion: 1.2.12

✓ App is LackingThe application is minimalistic to say the least! Not at all impressed with the lack of accessibility or lack of options available within the application. I understand the whole give up something to get something, cheaper. However, it is not much cheaper then my previous provider. Not cheap enough to give up the application functionality I left to move to Boost. I truly hope you spend some money on programmers to move this application from a preschool level to possibly a high school level. Not asking for college level or degree, but I do hope something changes with this cheap application. Seriously, camper access the application if I’m not doing so from the phone associated to the bill. Seriously, this is ridiculous!.Living My NightmareVersion: 1.2.8

✓ Worst company everThis company has been trying to activate my phone for over a month I have spoken to several people been told I’ll get a call back I sit by my phone waiting and waiting no one calls me I call back they tell me someone will call me again nothing this happened multiple times and now they are going to charge me for the whole amount of the new phone even though it’s their fault it’s not activated. The guy I talked to today on the phone told me he didn’t know how to get me to a supervisor and kept telling me he doesn’t know what’s going on. Worst customer service and it’s a huge scam altogether. Stay away!!!.MisslesbianloveVersion: 1.2.5

✓ I wouldn’t recommend this service.The app is fine so 5 stars for that, I guess, but the service is not great. And I don’t just mean like it’s slow or whatever, because I understand you get what you pay for $25 is pretty cheap. UNTIL they nickel and dime you. I tried adding on a new line and it finally worked on the 25th of the month so they took the money out of my account, but then the first comes around and they charge me again for that line. So I paid a whole months worth of fee for 5 days and then again a whole month for the start of the next. Bogus. Plus I think they try and confuse you on purpose with billing you in the middle of the month. And while the persons on their chat feature are so so nice, they do not have a better understanding of what is going on than you do. Overall not a great experience..RchlnlsnVersion: 0.1.20

✓ Great service until…I am really enjoying Boost infinite. I love my phone and the service is amazing, but only until you hit 30gb of data and then it basically becomes like sloth speed. It is supposed to be unlimited!! It shouldn’t be such a significant drop once 30gb has been reached. I switched my service from Cricket and they also had unlimited data with slower service once 30gb was reached, but it was incredibly faster. My phones takes minutes just to load a page. I want to give 5 stars but for this reason, I will give 3..Akinn5588Version: 1.2.10

✓ Negative StarsI have been dealing with Inifinite since I received my phone. The “smart” signal is no good. I have to hop from WiFi to WiFi and it’s been now a month of constant tickets with customer support and IT who say every time they will fix it in 72 hours, yet nothing happens. They won’t even let me return my phone because it’s past the 10 days. Is it legal to force someone to stay in a contract when your not providing them the service (data) they are paying for ???.Edgar3051Version: 1.2.3

✓ Being charged twice a monthI literally just came off of the Boost Infinite app trying to talk to a representative which was not giving me the correct answers. I’m telling the representative that money is being taken out of my account twice a month for my phone but she claimed she only sees once a month, but I have proof and screenshots that in the beginning and at the end of the month money is being taken out of my account two times, but she claims I’m only supposed to be charged once, so what’s the problem here why is my money being taken from me?.Christe LoveVersion: 1.2.10

✓ Beware, Dish will never refund you, no matter what.Because of dish’s massive hack, they were unable to provide me service when I switched phones and needed to update the esim/activate the line. For 25 of the 30 days in the billing cycle, dish was 100% non-responsive to my requests to get service on the new phone. They refused a refund by saying when I signed up I agreed to the terms and conditions which states “Ultimately we aren't responsible for any interruptions, delays,or limitations of your Service”. Garbage company. Anyone else would have credited the month when 90% of month was unable to use service paid for. Buyer beware!!!.Sideburn SlayerVersion: 0.1.16

✓ My worst experienceThis whole change was a nightmare. First they sent the phone to the wrong address and it took a week before they retrieved it and had UPS deliver it to me. The service went out frequently. My calls went directly to voicemail and I missed many text messages. I canceled and they gave me the info to port my number to a new carrier, then disconnected it before we could complete the porting. So I lost the number I had for over 20 years. Oh and the app was hard to use as well..Kathie99Version: 1.2.8

✓ Overly complicated.As a millennial, I’ve grown up with tech. Even new tech shouldn’t be this difficult. I went from bringing a device, to needing to buy one, and no one I’ve spoken to could help me. At a boost mobile store, I was told they didn’t sell phones without plans and she couldn’t sell me a phone. Via the boostinfinite app chat feature, Arsenio told me to buy a phone from the website. The website wouldn’t let me buy a phone since my email address was already linked to an account. Went back to chat, and their solution was to sign up for a second line, and pay for a second account with a different email address to order a phone. We should just be able to sign into our accounts on the website!.LSC-GLKVersion: 0.1.9

✓ New to boost infiniteI agree I am very disappointed that I still cannot view my account. I have no idea what’s being paid where and when if I can’t log in and see it. Porting over was not easy from boost mobile. I want to be excited but I’m just not there yet however I’m super excited with my new iPhone 15 promax. Boost mobile lost my business since they got rid of the boost up program and lack of good customer service. Sister company step up your game and give us a working app to view our account!!.Vette1973Version: 1.2.3

✓ Chat support function causes app to freezeThe chat support part of the app does not work well. Currently, when I try to use it, it asks if I want to ask a new question. After selecting yes, the app freezes. Hard closing and restarting the app does not help. Restarting the phone does not help either. Also, when in a chat with a rep, they send a secure form to submit sensitive data. The forms have yet to work correctly. Nothing happens after pressing “submit” and eventually gives an error message that freezes the app..M_CvzVersion: 1.0.0

✓ MissteeLove my phone( 15 pro max). Takes amazing pics, mainly the reason i upgraded, but I can’t say the same for the service. My bars drop a lot even when Im in my own home, getting on the internet sometimes is a little slow, which is very annoying. It’s only been 2weeks, so I’m gonna give it a little more time hopefully they will work out the kinks..Missteetee@50Version: 1.2.7

Boost Infinite works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Boost Infinite.