EBay Shop: Buy, Sell & Save App Negative ReviewsEBay Inc.

EBay Shop: Buy, Sell & Save Negative Reviews

4.8
4.81802 star

Total 132 Negative Reviews

EBay Shop: Buy, Sell & Save App Complaints & User Negative Comments 2022

EBay Shop: Buy, Sell & Save app received 132 complaints, negative comments and reviews by users. Have you ever had a bad experience using EBay Shop: Buy, Sell & Save? Can you share your negative thoughts about ebay shop: buy, sell & save?

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EBay Shop: Buy, Sell & Save for Negative User Reviews

Very disappointed in the way you take care of dodgy sellers on eBayI have noticed recently we are buying goods and they are saying they are UK sellers when you go into their feedback and it history you find out they are from places like the Philippines! I ordered the steering wheel cover recently to be messed about with delivery to find out its not even in this country and they are selling from Liverpool as really they are from the Philippines! That is okay if I wanted to buy from a foreign country but I did not I ordered with these people because they was from UK! Then I have another one I bought lightbulbs for my car to find out that the person selling them at selling the wrong ones yet I still have to pay return postage as I find disgusting that you allow this as I will be left out of pocket and you wonder why people are stopping buying on eBay! Then you make it so difficult to open a dispute that it puts people off the small amounts which is disgusting it should be very simple to open a dispute and get the problem sorted it’s like if you do not want to sort out problems you would rather let the sellers rip people off and you just carry on having your pay day out of it! It’s about time you had a review of the way people are selling on eBay and ripping people off you will be the losers in the end as people will stop buying which I know a lot of people I have already they all say they are sick of getting ripped off..Version: 5.27.0

BuggyFalls far short when it comes to managing items for sale, too many bugs and issues to count. Some item for sale is not there in active listing and not showing up in search of active listing, but is there on the classic website, same for sold items and items awaiting postage. Also not displaying offers when there meant to be. When responding to offers from buyer who request i.e “free postage”...being a seller we need to know buyers location to determine whether we can afford to throw in free postage. Also buyer feedback counter display on offers. Good app but more improvements needed to be truely useful. I like to be able to use the app exclusively, but currently having to use both app and website, so phone and computer instead of just one..Version: 5.14.0

Review from jackie FinchI loved eBay so much in the past but found over the last year more and more cheep rubbish being sent out nothing like the adds and wondering why it’s not easier to get help for us customers about these retailers who just truly scam so many of us I have contacted you on so many times and have no reply it’s frustrating and although I do still shop on hear I have now closed a more customer friendly online outlet Why are none of these products being checked the one I have been in dispute with since June is just truly a terrible company if you have any interest in changing my mind you could finally look into it for me I ordered a beautiful garden stained glass crow hanging ornament it was only about $14 I think barely remember what I received was a white piece of acrylic with a crow drawn on with marker pen it’s not the money I feel like it’s only me making a stance for us customers as you don’t seem too It definitely needs a revamp of your sellers hence so many people no longer use eBay it’s not trust worthy enough I’d might as well throw $200 a year down the drain that’s how much I’ve spent on fake stuff the last year with you sadly Hope this dies finally reach a human and you upgrade to protect you few remaining customers thank you 🙏 Plus this nickname thing you have going on is so annoying as you spend 20 minutes trying to find one that’s not taken up.Version: 6.34.0

Refuse to accept responsibilityMost already know that there is no protection for sellers, but that extends beyond simply siding with buyers over small matters such as refunding items the seller doesn't want to accept a return on. They will use nasty tactics such as playing buyers against sellers with disgusting behaviour such as telling me (seller) to wait 14 days for an item that I was expecting back - that the seller had sent to an old address due to the eBay system allocating a 9-year old address to my returns address - and then claim that I had not received it so to have a decision made in my favour. The same supervisor goes on to suggest that the buyer may not have posted the item, despite the buyer giving proof of postage. The supervisor ( Chloe from the Ireland office) goes in to detail about how the receipt could have been paid for but the item not posted and how she had heard of that happening before. Meanwhile, the buyer also gets on the phone to eBay, and they tell him that it was I that had made the mistake re the address. The above behaviour (accusing an innocent buyer of buying the postage but not sending the item and playing us against each other) all the while the mistake is by eBay themselves, who refuse to accept responsibility is DISGUSTING AND i will be making a formal complaint and taking the matter further..Version: 5.24.0

Another useless updateBuggy. Keeps adding returns to listing, even when user removes option. Only way around it is to use seller hub on safari, which is not easy on a mobile. Please read your reviews!!! People hate your app. We are living in an age when sellers most need ebay to work on the go, customers expect immediate help and questions to their answers and YOU ARE MAKING THINGS HARDER AND MOVING BACK TECHNOLOGICALLY!!!! After speaking with an eBay advisor regarding this update, I was informed that you Design the app with buyers only in mind. If this is true you should follow in Etsy’s footsteps and have a sellers app. Also let me remind you, that by making things harder for your sellers, you are automatically making things harder for your buyers. Happy sellers=happy buyers. Sellers who have to use safari on a small phone won’t be go the extra mile for their customers. You are also now policing your sellers so they cannot choose a duration or have their original layout. Smart price should be a one time offer: not on every listing or revision! I honestly don’t know why I bother informing you of your issues when you never bother to resolve them! Also, you are stealing from your sellers by not returning your percentage of fees on partial refunds now you have eBay managed payments. Will shortly be moving my account elsewhere unless you fix ALL issues mentioned..Version: 6.54.0

Automatically redirects from the web browserThe app itself is okay from what I got to try out. I made a purchase with it and everything worked great, and I like having the option to get notifications directly on my phone without having to keep checking the website all the time. However, I ended up deleting the app soon afterwards because I also like to access the website from my phone's browser where I can use all the features of desktop mode. Well, I was browsing on the website and it was working fine, but then when I tried to open a certain page, I was automatically redirected to the app. I don't remember now what it was I clicked on, possibly to see a seller's other items, but in any case, it had nothing whatsoever to do with the app. I went back to the browser, tried again, and was redirected again. The website refused to let me open the page in the browser until I finally removed the app altogether. I suppose it's possible there's an option somewhere to stop it redirecting, but I didn't feel like wasting my time searching. When I'm using the website, it's because I want to use the website. When I want to use the app, I will open it myself. There are pros and cons to both, and I'm not interested in having an app that decides for me when I want to switch..Version: 5.35.0

Crashes when submitting negative reviewsThe app itself is a bit clunky but that can be overlooked, it does its job. What is really frustrating is that it just crashes whenever you try to submit any kind of negative or neutral feedback..Version: 6.1.0

Iam done with eBayI’ve noticed an increase in sellers able to post false information about the items their selling. The information these sellers don’t say in the description is information that if I was aware of I wouldn’t have purchased the item from the seller. I’ve been screwed over one to many times now and eBay never resolves or addresses the problem..Version: 5.30.0

Scalpers ruined eBayPut a percentage cap on how much people can mark-up new products that are experiencing shortages or something. This has been causing problems for a year now ever since covid started. Please deal with it..Version: 6.12.1

Worthess Junk - Abuses Ebay Customers - Not Worth 1 StarThe strategy at eBay is to create badly designed resources then refuse to fix the problems. Instead of solutions, eBay uses coercion. I would not wipe my feet on eBay's app which has nothing like the same level of value to eBay sellers or buyers as the website. I never want to use the app. But today I had to return an item. Only choice was to take my mobile device to a post office and let a total stranger print off my return label and thus know my private business or download the lousy app and use it to print the label. I chose the latter as the least bad option. I have now printed my label and will now delete the app. See, no sane person would use the app by free choice so to justify the expense of having an app at all eBay forces us to use it to access a key element of customer care denied to website users. I would say what I really think of the executives running eBay but instead I will require you to download my app and print off my views, illustrated with helpful hand gestures for the hard of understanding. Why should eBay be allowed to be the only dic... tator? Actually, I am so angry I am going to stop now before something in my brain bursts..Version: 6.76.0

Account Restricted and SuspensionI have recently created an eBay account because I wanted to sell a Godzilla Playset, simple as that. Two days later, I have gotten my account suspended indefinitely for an unknown reason. I called to reinstate my account, first operator was trying to figure out what was going on and I told him who I was and what I was trying to do and then he saw that my account was restricted for some weird reason and decided to be rude about it and not let me know what was the exact reason. I literally just started my account and they told me that my account is concerning. That is all. And he told me to have a good day and wouldn’t even answer my question. I called back a minute later and a lady answered the phone and told me that my account is suspended indefinitely and I asked her why and she literally cannot answer my question to protect eBay about their “policies” and not find a way around their policies. I myself was not trying to find a way around any stupid policies. I just wanted to sell my Playset and buy a Spider-Man figure cause I’m a nerd like that and now I can’t do crap cause they can’t and won’t unsuspend my account for a stupid reason. eBay is trash and always will be trash, especially their customer service. How are you going to suspend me and not even tell me the exact reason why..Version: 6.46.0

There ARE other options.I’m not a big fan on leaving negative reviews but these are issues with the company as a whole rather than an individual. 1. The messaging system is broken. The interface is disorganized and old and there’s no good way to see your sent messages or recover older ones. 2. Non-transparent fees. Ever since ebay has switched away from PayPal charges seem random and the invoice is disorganized. 3. USPS. This isn’t a problem that eBay has much control over honestly, but there are several third party selling websites which make it far easier to deal with the USPS (for trading cards these include comc and Star stock) and for the last 2 months almost every standard eBay envelope I’ve sent has gone missing. 4. Customer Service. The first time I needed to use eBay customer service it wasn’t bad. I was able to reach an agent in 10 minutes who was able to help me through the problem I had at the time. This no longer seems to be the case, as it’s very difficult to actually talk with someone let alone them be able to give accurate help. For a long time eBay’s seemed like a necessary evil and for some it may still be that way but if your buying and selling almost any kind of collectible there are plenty of other options which don’t have the numerous issues ebay has..Version: 6.21.0

App wants me to update, App Store says its up to dateCan’t use the app because of a stupid bug. Refuse to buy a new iPhone to use eBay. Fix your stupid update or exit dialog box. App Store says app is up to date.Version: 6.9.6

Quit quoting free shipping if not offered![2nd edit for April, 2022: who runs development on this app and why the lack of QA testing?! Latest update only offers a short list of inadequate shipping options for sellers! Will I no longer be able to use my preferred shipper? If so, you just lost ALL of my business! ALL of it! Edit: April, 2022: “Revise Listing” starts new listing. I need Revise Listing to let me revise my listings. I can find no way to revise my listings from the app now.] Canadian account. Settings: location: Canada. Address: in Canada. So why does app tell me listings offer free shipping, but when I click them, they say to contact seller for shipping quote and they aren’t offering free shipping anyway? Please fix! Very unreliable and frustrating for buyers and sellers! This must lead to bid retractions already. Sloppy. Don’t trust it. Also: “Item Specifics” system is a mess. Sellers told to fill out as many fields as possible, so when answering “no” or “n/a” to some, then multiple other fields appear, requiring input when it doesn’t apply. Now I get error messages of “problems” in my Item Specifics entries… so show me what the problem entry is, not the entire list with no indications what the problem is!.Version: 6.57.0

Won’t use it any moreI’m simply fed up with the poor processes of eBay, though I’ve been registered for many years! Firstly, the images sellers advertise are not always the same as the product, I.e., it’s an inferior item, usually cheap knock-offs from China. That’s ok, just don’t use misleading photos. I hardly ever return anything, but whenever I have needed to the returns system freezes up or crashes whenever the return shipping label is requested. I’ve been all around the houses with them over and over trying to get past it but you just get the same old runaround every time - even though the system says it's their fault. My last gripe is that you must be wary not to order items from China that are delivered outside the 60 day refund timeframe, because if you don’t get the item or it’s faulty you’ve blown any chance of ever getting a refund. I’ve had lots of smooth purchases but I’ve not always been impressed with the quality and if you can’t return items easily, especially in these Covid times, it’s lost it's appeal. Thanks but no thanks!.Version: 6.7.0

EBay has forced me to update my app and the new one is rubbish!I had remained on on version 3.4 because the version they replaced it with was dire. 3.4 was simple to use and straightforward. Today, I got a message from the app, saying it had expired and needed to be updated. God knows why, because it was working fine. I was apoplectic that I was being forced to make a change that I don't want to make. The new version 5 app is at least slightly better than the original replacement, hence I've given it two stars rather than one, but it is still not a patch on 3.4! It is over-complicated, poorly laid out, and I've lost all my saved categories. Listen up eBay - your app is putting me off using your service once the bids I've currently got running end. I demand that you reinstate version 3.4 or make an option in your new app to select the 3.4 layout! I struggle to understand how you have failed to listen to all the criticism you received when you first completely changed the app after 3.4 and give back your customers what they want. You're in business to make money - you do that by pleasing your customers, not angering them..Version: 5.17.0

Promote listing buttonHad this app for a few years now but new button pops up now when you are relisting. If you accidentally press it, it costs you over $5 to “promote listing”. Very annoying and time consuming when you have a lot to relist every day. Please get rid of it. On most other levels this app is great, but stop “fixing” things that are not broken. Another new problem is for sellers. When you go to your goods that are being sold, you used to be able to search for an item in the “find” section. Occasionally works but not all the time. When you press the “sort” button, nothing now happens. Cant find newly listed, most viewed, ending soonest, or watchers. No longer working and what was once a great site is becoming very frustrating. Please either fix these problems or go back to how it was..Version: 6.48.0

EBay allows deceptionMany items have a description in their title and a DIFFERENT description in fine print on the description page that deceptive sellers use to deceive. Also sometimes a photo falsely suggests strongly the size of an item (even though the actual dimensions are on the description page showing actual dimensions much smaller in metric but without a ruler or coin to suggest actual size for polite reference), KNOWING MOST WILL LOOK AT THE PHOTO AND BUY BECAUSE OF IT. This on items they know are copies / counterfeits of the real product in standard size, like a hairbrush I bought which was actually so small I couldn’t hold it to brush with it without it flopping out of my hand over and over. It’s as though they intentionally deceive because they know that NO ONE will return a $2-3 item. Also my eBay app should hold my purchase history INDEFINITELY OR UNTIL >>>I<<< delete it, and not be deleted by the eBay system. If I purchase lots of things it’s very easy to forget or lose track of an item ALREADY PAID FOR THAT I NEVER GOT. ESPECIALLY if eBay deletes my purchase history. It’s MY RECORD. DON’T DELETE IT FOR ME!!! Allow me that option. 😡 in light of what I’ve said, choose carefully and you may do well. There are some very good deals on eBay if you have good judgement and the time for all the hassles too. JD.Version: 5.16.1

Terrible lack of support for missing items and refundsI will hesitate to use Ebay again following a recent missing order which has never arrived and never been refunded. The seller has refused to refund me, and Ebay have been no help whatsoever. Basically I’ve been robbed by a seller and have no recourse to recover my money. Let buyers who use Ebay beware!.Version: 6.6.0

Acc lockedMy acc got locked and suspended for no reason whatsoever. I had literally just created it two days prior. I was trying to start selling things. And for my efforts i get acc ban without any explanation or recourse for me to undergo. Guess what im not making a new email adress just to get banned for no reason again. Ontop of this absurdity ebay and paypal have a monopoly where the seller is forced to use paypal or have to pay 30$ a month for a "online marketplace" acc or something. And when you are using paypal they take a tax from the money u make, ebay takes a tax and in the end you wait extra week to receive 50% of the earnings you made. Also Never sell more than 1 item at a time because ebay buyers are all scammers who request refunds on items you clearly have labeled "NO REFUNDS"... Why does ebay allow a buyer to request refund and receive their money back even when a seller has set the option "no refunds". That defeats the purpose of having the option in the first place. So if you sell 2 things and 1 of them request refund when you already withdraw the money, ebay will take the money you made from the 2nd item and give them to the scammer buyer. Without question ebay returns the money to the buyer, therefore scamming the seller. I used to have a negative balance on paypal because ebay steals money from there for the buyers refund even if i have nothing on the account. Ebay is actually on the scammer side, and paypal is their method..Version: 5.33.0

Horrible service /shopping experienceI have been a long term customer on eBay . But recently I have been through the worst service/ shopping experience which made me delete the app immediately. I purchased one item and paid$2.5 the postage from an recommended store from eBay. The item has no description at all. When the item arrived, it didn’t fit the device I have, which became totally useless to me. So I request a refund. But because I chose “ the item doesn’t fit” so the stupid eBay system considered my case as ” change my mind “ scenario, which left me to pay the return postage and provide the tracking number which will cost $8.95 But the postage from seller was packed with normal envelopes with 2 stamps which costs $2.2 that I already paid for. Which means if I want to return the item, I have to pay more than the value of the actual item($7.5) This is really ridiculous / unfair way that eBay setup for refund cause lots of trouble and stress to me. Now my request still sitting there as I don’t have a tracking number to provide. Don’t think I get my money back at all. Wasted $ 10 for a lesson/ horrible experience. I have done with stupid eBay. Won’t recommend to anyone!!!!.Version: 6.11.0

Why are shipping prices so crazyI have been on ebay a long time at one time it was a good place to shop now people are putting there shipping prices so high that it is a joke. A small $20.00 piece and $90.00 shipping. Used to love shopping on ebay. But makes more sense to shop at Amazon, sorry.Version: 6.10.0

Suspension for no reason🤨Suspended me for literally selling an item at a higher price than retail (It was justifiable since it was a manga box set that was out of print). Now i cant even buy or sell, they dont even give me an option to hear my case. They even suspended new accs that I made, the app is literally useless to me now. What a joke..Version: 6.50.0

For those who want to sell on eBayThis is the worst platform with very classics system. I had account with 99.5% positive feedback score for almost 6 years. My account was suspended and the reason for suspension eBay provided was that you owe some amount to eBay. When I tried to check and pay the owe amount, there was $0.00 owe amount. I talked to many representatives about this issue and they claimed that this is a possible glitch. The customer service is horrible and the representatives treated me like trash coz I didn’t had access to write a review against the rep. I fixed my account again and again. It has been suspended more than 7 times for no fault. This joke was going on for more than 2 weeks. Representative named “Apple” was so rude..Version: 6.49.0

HATE eBay With a PassionHonestly, use Facebook’s Market Place or Gumtree (although Gumtree is owned by eBay). EBay’s fees are ridiculously high and as a seller you literally have zero protection. Case in point? ...I recently sold a pair of trainers on eBay. 2 days later the buyer wanted to know where they were. I said they’d been posted and to please be patient. He opened a case against me on eBay and as a result PayPal held back £25 of MY money (cost of shoes and postage) and I couldn’t use PayPal until I paid it. LUCKILY the buyer received the shoes and after about 4 messages from me he closed the case. But if he hadn’t, I would have lost the shoes AND he would have automatically been refunded if I hadn’t have paid the money back myself. Disgusting rules. Also, you lose too much money selling and the app keeps messing up (like now I can’t list anything as it says my eBay and PayPal aren’t linked which they are!) The website isn’t any better (you can’t even mark something as posted on the web site). Customer service is also horrendous. Seriously, sell anywhere else but here. I’m only here now to shift some things quick because I’m moving. I loath using eBay though for it!.Version: 5.21.1

NopeCan’t change my country so my account of 17 years is now useless. I’ve spoken to 3 customer service people who don’t even understand what I’m asking or who to transfer me to. What a ridiculous response from such a large organization. “Start a new account” and “I’ll be sure to pass on your feedback” are embarrassing responses..Version: 6.48.0

Account CancellationI will never use eBay again due to my account being closed by them for no apparent reason. I made my first purchases from EBay on the weekend after having an eBay account for I can’t remember how long and 4 days after my first purchases they close my account. On ringing eBay they said that they cannot disclose why they closed the account, but they cannot reactivate it. WHY is my question. The email stated that they noticed some suspicious activity with my account. The only suspicious activity I can think of is that these purchases were my first. If that’s suspicious then then there is something very wrong with your system. There are other buying platforms out there that I will use. On asking the very friendly, but robot like human I spoke with about the items I had already purchased, but have not received. How do I get my money back. She told me I’d have to take that up with PayPal. THANKS eBay you cancel my account and I have to run around to get my refunds. In the star rating you have 1 to 5 stars. I ticked one because that was the lowest. I actually give eBay a zero. Thanks EBay for the terrible experience..Version: 5.27.5

Account infoIt would be useful if your account info “change page” would actually change stuff instead of getting me to log back in 19 consecutive times and still hadn’t actually changed anything...very poor, iv definitely been put off using eBay unless I really have to, that is once my account info can actually change so I can use it.Version: 5.31.0

Lots of limitations with this appAs a long-term seller on eBay I find the app extremely frustrating that you can’t perform the same functions that you can old fashioned desktop. You can’t cancel sales from the app, you can’t lodge complaints with eBay regarding problems to do with sales, very difficult to list items and the biggest frustration is not being able to see my feedback score on the profile page it just continually has a loading symbol and no detail comes up resulting in having to log into a workstation all the time it drives me insane! I find listing things on marketplace with Facebook is so easy that I’m starting to move my business over there because eBay have just made everything so complicated over the years and have driven all the long-term sellers absolutely crazy. It’s time to simplify your process eBay!!.Version: 5.20.0

Selling - Drafts?I like eBay and have used it for a long time. However over the last few days I’ve made drafts of all of the things I wanted to sell. I made around 25 listings and drafted them so that I could list them properly all at once. To my surprise, when I went into drafts only the last 7 are there. I looked this up having not read anything about this before and found out that you can only have 7 drafts at one time. Not anywhere did it ever tell me this information on the app when I was doing it and not once did it mention anything when learning how to sell items. I’ve now been left angry and frustrated as I now have to go back and make about 20 listings all over again, and waste what’s probably going to be another two evenings, thanks to information not being put across to me before hand. Why is this not mentioned when learning how to sell an item? I have to say I’m very annoyed and disappointed. Update: the drafts that disappeared for me appeared back once I had listed the first 7 that were there, although this was a relief to me and cancels and most of my issues, this information was never put across to me and so I wasn’t to know this, hence my initial frustration..Version: 5.35.0

Good but a bit sketchyAs a seller you must be careful. You need to track your items or immediately someone can claim it didnt arrive. You dont have any physical evidence if it being delivered to their exact house. This causes cheap items becoming not worth to sell. Postage companies charge quite a bit for parcel deliveries and if you’re not a large company, you’re paying a lot more to post than them. Its good to get rid of old items, but usually you’ll find theyre not worth much and it’s questionable if to just give it to a local charity shop. You pay postage and some tax to ebay, as well as listing fees. If you sell anything around £3 you’re actually losing money. As a buyer, it is excellent you can get everything you want. But there is a lot of listings which are deceiving. Such as people selling boxes without the actual item in it, you MUST check all information. Because if you buy by accident, they can say that warned you in their description and are eligible not to refund you..Version: 6.49.0

IPhone 12 Pro buggy and laggingGreat app but suffers from some major issues on the iPhone 12 Pro.. at least for me personally. Every time I open or launch the app it lags up to 10 seconds before it responds to any touch. I press icons o try to navigate but it just freezes then suddenly everything I’ve tapped on it attempted to search for happens all at once… very strange. I’ve tried reinstalling and even closing all apps in the background. There are no updates that have addressed this issue for the iPhone 12 and it’s quite frustrating as I’m a regular user. Please please please address and fix this buggy lagginess. Apart from this it’s a great app but could do with some minor tweaks and changes for ease of use..Version: 6.16.0

What has happened to ebay?Ebay used to be great. It was flawed but it was a community and the system served the people who used the platform and in return ebay made a good profit. Now it's just a machine which is tuned more and more to extracting money from the people who use it. The seller rules and restrictions are particularly unreasonable. I was recently banned for a week for giving someone my flipping postcode. Ebay said I had violated their customer safety rules. You can't meet someone from a postcode! The buyer only wanted to get an accurate shipping quote. The truth of the matter is that they suspect everyone of trying to do deals outside ebay whether they have any evidence or not and they will find you guilty on the thinnest of pretexts. Not only that but eBay's rules are capricious and inconsistent. What's acceptable in one transaction will get you banned in another. How are you supposed to purchase a high value item sight unseen? It's ridiculous. As far as I can see it's l about squeezing their clients for every penny and creating a climate of fear so that nobody transgresses. It's revolting. And then there's the fees. On average 10% of any sale an then a further 3% from PayPal. The sooner someone comes up with a new platform the better. My guess is we will be leaving in droves unless ebay starts looking after their customers..Version: 5.16.0

ShippingHi there you used to be able to see shipping prior to checkout now you have to commit ... even though it says free shipping and your country doesn’t appear on the non shipping list. When you commit it says doesn’t ship to your country then you have to cancel? Not happy customer.Version: 6.4.0

Not that greatNot sure so much about the app itself, I guess it will need time Ebay’s ranking system seems to be very poor, does not work for the small seller that try’s to obey the rules It’s pretty bad when buy swap and sell seems to work far better I’d like to be loyal to the Ebay brand But it does make you wonder If your a scammer they seem to be protected buy the the establishment The staff may appear to be helpful but truth known, there protecting there jobs There running on a different computer ai system and for what I’ve seen, it’s not good One other thing be very careful buying things for so called Freinds etc, the feds and police and customs will be involved This is also very unprofessional that we can put in any user name and buy something and hence make a costly mistake Also remember say I opened up and account in 2008 well I’ve been a member for 10 years ha Say I wanted records for the ten years I’ve been a member Ok got told we only go back 3 years Ok now come on we pay tax medical police etc and they go back decades So tell me this, how is it that Ebay seem to be exempted Well you answer it for yourself cause I at present still haven’t got an answer back Maybe the government etc should look into Ebay and there subsidies closer They may not like what they might find.Version: 5.16.1

I used to love ebay……then one by one all things I liked started to disappear, and the app is largely to blame. I once sold quite a bit on eBay, I used my own html in all my auctions which routinely achieved much better results than similar items because they looked much better. But now with the app you can’t use html anymore, everything just looks meh so I gave up. And if you have a problem? Once you clicked on help and usually found the answer, now the only info you can get your hands on is so basic it’s useless. And searches just don’t work properly on the app, I don’t know why, but compared to the desktop version the results are extremely limited. And why do you have to click on a listing twice to be able to read the description? Isn’t once enough? And the junk, there’s just so much of it, most of it poorly described, deceptively photographed with disingenuous pricing and locations,. eBay’s become little more than an enormous online $2 shop, so if you’re after a rainbow coloured light to put in your toilet bowl this is the app for you..Version: 6.33.0

Stop making the app worse!Please tell the developers to stop making the app less usable with bad UI changes and adding features no one asked for. Instead fix the search, fix the last mess you made with image display and stop the app sending me spam that is completely irrelevant. You deserve zero stars but one is the lowest..Version: 6.72.0

Needs improvementWhy doesn’t the selling option display my active selling items? All it does is show option to sell new items and no list for what you are currently selling. I eventually found it under my profile which is a frustrating place to put it. Also why hasn’t the sellers account been put in the eBay app? so I can pay my eBay invoices easier. I have to get my laptop out just to do this. Would be so much easier..... come on eBay this is just simple things that should be in place by now!!! Don't like how you can only delete things that you haven't left feedback on in your purchases and the things you have you cant delete! Also it's about time when you are viewing item descriptions it would work in landscape mode as well so you can zoom in on mobile app because of the small screen. Also when purchasing an item it needs the option to search the same item in the sellers feedback. So your not spending ages trying to find some review related to what you are buying!.Version: 5.14.0

BIG 0 star to Ebay****THEY ARE LIERS**** item i have ordered never delivered. Seller didn’t give me money back and when i asked ebay to step in, they did nothing and closed the case. Total rip off..! Big big big 0 to you all... never gonna recommend to anyone ******.Version: 6.12.1

Do not sell hereGreat for buyers maybe, but sellers beware. Very little selling protection and they always side with buyers even if they are fraudulent and scamming you. Horrible website and app with horrible people running it who just don’t give a darn about the sellers and their reputation and only if they get the money. I sell for a living and have never had a worse experience than eBay. I was drawn here for being able to sell higher priced items and the lower fee than others take but learned it’s not worth it. I sold a very high end coat for $600 days before Christmas that came with original tags and all proof of authenticity. Buyer decided to open a return case for it being unauthentic within 5 minutes of opening it. I purchase items from the stores myself and KNOW it is not fake. I do not accept returns either but eBay forced me to without even listening to me or letting me talk to somebody. Buyer purchased just to wear on vacation and return and I can’t do anything about it and lost my christmas money and item until she decides she is ready to ship it back. DO NOT SELL HERE GO SOMEWHERE ELSE ! Customer service is non existent unless you take the time to call and even then they don’t do anything. Depop, Poshmark, TheRealReal, or literally anything but eBay is the better option. They will at least try and help..Version: 5.27.0

EBay is the worst business organisation on this planet!I have been using eBay for 10+ years they have made it to protect buyers at all costs, buyers always right, they do nothing to protect sellers, this is the last time I use eBay today, I am never going to use it again even if it was my only source of income the last couple of months I have not been working due to becoming a carer for someone with advanced cancer spread to the brain, they have allowed someone to leave false and malicious feedback claiming item was unusable without providing any proof I know what I sent out and it was perfect, I will never use eBay again and I recommend that no one else does it doesn’t matter if you do everything correctly buyer can just say this is unusable and that’s that, your sales will go down, hundreds of same item sold without issue? If there was an issue why not send an image of the issue? So be be aware if you use them for selling the buyers can make any false claims they want and eBay will do nothing..Version: 6.16.0

Turned off all notification, might delete laterEbay has changed the way that sellers get paid apparently. This change requires that i upload a copy of some government issued ID, thats not happening because i don't trust ebay to not get hacked and lose all my info. Ebay would get hacked because they only care about being the middle man and collecting money, they do not spend money on security or anything that actually improves the site. A great example of this is how items are listed with a "from" price. With the from price being a light bulb or maybe an instruction manual and not related to the item in the listing at all. E.g. $2-$20 with the options being $2 for a light bulb but the actual lamp is $20. It is a straight scam now. But because ebay is constantly sending notifications about these new payment changes i have turned that spam off. I'm not selling on ebay ever again and i doubt i will be buying much again. Might delete the whole thing, it's just a useless scam and spam factory..Version: 6.16.0

Update, cant use the app anymoreIt’s really great that the latest update requires ios12 or later deleting the app.Version: 5.39.0

My review on SellersI have been an eBay member since 2001. That’s a total of 18 years. I think in the last three years the credibility of the eBay sellers has disintegrated. They lack credibility, integrity. My first 10 years maybe longer no matter what I purchased it was always exactly what they stated I warily ever had to return anything. I think maybe I returned two things in 10 to 15 years. Now it is just awful. The quality is bad it’s not as it described and what I find is that eBay doesn’t support the buyer when it comes to certain items. I don’t mind purchasing something if returns are not excepted, but when there is dishonesty and I purchased the item based on their truthfulness and I discovered that there is dishonesty involved regarding the product and I open a complaint and eBay supported the seller. The particular item I am talking about was a Kiehl moisturizer I purchased on eBay. I discovered The item was expired. I did my homework before I opened up the complaint. I personally met with the Kiehl representative To educate myself on skin care and expiration dates before I even opened up a complaint. I doubt that you’re bored who makes these decisions Didn’t do the research I did. So my lack of trust with eBay supporting me as a buyer has disintegrated considerably just like the sellers you allow.Version: 5.36.0

Recent app update prevents seeing all items purchasedWith the recent update to the app in 2022 my purchase history is limited to 80 items. Last month, I ordered over a hundred items. On average this will be over 1000 items I buy a year. Very disappointing I cannot see more than the 80 items I have purchased in my history. This is absolutely important and critical for me to check if all items ordered have been received however I can’t due to eBay’s recent update. I contacted eBay customer support when this first happened in around January to raise my concern. However, they brushed me off as if the issue remained my problem and I was not a valued customer. So ridiculous. So this is how you treat valued members! Once you sort out your IT issues and improve the app for the better (and not worse!), come and contact me and I’ll review this feedback. Let’s see if you even care..Version: 6.41.0

EBay Shopping and Customer serviceThis is a nice app to use to go shopping on as well during this pandemic but we just bought a electric car/scooter to help get places quicker and easier than walk 5 miles there and back but we called in because we were supposed to get a 50% off discount for it but we clicked it and went to check out to purchase it WITH the 50% discount but later on looking at our item we realised we didn’t get the discount thinking it was a mistake but called in to make sure it’s gone through but end up being told we didn’t do it when we did and there was something else to do to get our discount but we clicked it. It’s an honest mistake that we didn’t know there was something else to do we purchased that very item with the discount so we still should get it because we did click for it and if you did allow us to still get our discount we would of given you a 4 star or even a 5 star rating this is just one of the things at eBay that needs to be sorted out for customer services Thank you.Version: 6.1.0

New to thisAs my title states Iam new to eBay. I give you a rating of 3 stars at this point considering you ask me at my present experience. So I can only hope there will be a follow up questionnaire after further dealings. I've purchased two products so far that have made it to or past the shipping stage. The first, greatly impressed me with accuracy of description and shipping speed. The second, was a pair of shorts. I bid and waited and won. I then receive a message about the product stating it is not as posted and isn't even the same color. I responded saying I was not interested in the color they wanted to give me, that I'm willing to work with them but that particular color I didnt want. I then receive a shipping notification that the shorts have been shipped. I then send multiple messages to seller saying I didn't want the color they offered me, that I wanted what was pictured. They have not responded. So I've yet to leave a review as I see I'm not even able to do until I've been a member for 5 days. So, I leave and stand by my rating of 3 stars since I've had a mixed experience. I hope to hear from you in hopes you can resolve my issue since your app doesn't allow new members to review..Version: 5.14.0

Reviews!I’ve been using eBay for quite some time now, and it has come to my attention that it’s really hard to see certain products reviews... now I am the type of person that likes to check reviews before purchasing because of many reasons... When I am on the “Wish” app you can click on the stars on a certain listing just to see the reviews of that one product you’re viewing, but on eBay you go to check the reviews on one product and all the reviews from all their different products show up and it makes it very difficult for a buyer to find reviews on that one product they want to purchase! I would like this to be changed so when you’re viewing one particular item you only see reviews on that one item, and having the option to also show some pictures on reviews would be just as great so other buyers could see the product and make a final decision..Version: 6.32.0

WORST SITE EVER!!!!!Never never NEVER! Get my stuff on time and HORRIBLE custumer srevices.. never order on that site, rather go on amazon.. at lease they got prime for fast deliverie whit a GARENTIED delivery date!.Version: 6.57.0

Can’t sell or relist on the appUpdate seems to have removed the option to relist items or sell items on the app. Ironically eBay has changed their email notifications after your item doesn’t sell telling you ‘it’s time to relist’.Version: 5.23.2

Just a bunch of hacked accounts and fake Chinese sellersI highly recommend you stop or never start using eBay. It was become a market place of fake sellers, most with Chinese addresses or American addresses that have been hacked. Just recently bought a backpack and received a shipped notice with a tracking number. When the “item” arrived it was a letter saying i would receive it soon and I could track it at USPS. But I never received a new tracking number. When I tried to get a refund from eBay, they required me to wait another 15 days before I could even request a refund. I decided to call eBay customer service and I was on hold for over 30 minutes even though the app said it would be a one minute wait time. When I finally got through to customer service, I had to explain my situation multiple times before they took any action. After all that waiting I was told I the seller had a week to provide a refund, if they failed to do a refund then I would have to call back. Prior to that incident I won an Apple TV from someone in California, after two weeks I never received the item and when I contacted the seller I never received a response. Again eBay forced me to wait another 10 days before I could request a refund. When I finally received a refund, I was not allowed to leave feedback warn others of the fake seller..Version: 5.24.0

New image search “feature” ruins experienceWhoever designed the new “touch the screen to start an image search” “feature” has obviously never used the mobile app. This new “feature” ruins the browsing experience. I don’t even want to spend time on the app anymore... You folks should use your own app more often; Most of us actual users do this: search for an item, then browse the long list of items that come up using our thumb by 1a) resting our thumb on the lower area of the screen until we’re done looking at the current set of items on the screen 2) then moving it up the screen to scroll and get the next set of items. Or 1b) even if we don’t rest our thumb for the entire time on the screen, there’s a delay from when we touch the screen to when we scroll (this delay is our brains processing information). Now if my thumb doesn’t IMMEDIATELY move upon touching the screen it causes the “image search” feature to pop up and it COMPLETELY ruins the experience and flow and enjoyment and everything that makes browsing eBay anything resembling good. I’m typically pretty accepting and understand that nothing is perfect and take the good and the bad with apps and other things. But this is just silly, anyone that uses the app can see how much this ruins the browsing experience. It really makes me not want to use it anymore....Version: 5.27.0

This app needs some workBeen purchasing on eBay for 16 years. Had taken a break during the pandemic as purchases weren’t arriving anymore and the policy is you can’t claim a loss until the shopping period is over. Here’s the big problem, the shipper is allowed to set the shipping time longer than the refund time frame so the buyer is screwed. Anyway I thought I’d try again, but this app is bad. All purchases past 7 days are not accessible to be viewed! Come on! I’ve bought over 200 items! How am I going to keep inventory of what arrives and doesn’t arrive?! The app totally needs an overhaul. The web version allows you to access the your full purchase history but doesn’t allow you to search for items by parameters. eBay wake up, everyone is going to Amazon..Version: 6.12.1

I can’t even post a listing on the app! Fix it!The app has bugs that it needs so fix so people can actually post listings. When I post a listing for clothing it asks for the size, and I select it but then it disappears seconds later. You can’t post a listing without selecting the size of the clothing! It needs to be fixed!.Version: 5.22.1

Charging high fees and taxes . Scammers are not filtered outFees are way to high . They charge me Tax on my sales which are not even taxable. And charge me fees on cancelled listings (count them as sales after scammers trying to buy all my merchandise).Version: 6.48.0

Feedback strikeI like eBay, but so many items are seriously overpriced, or postage rates are beyond ridiculous prices. A bargain can be found every now and then, which is great. I have never requested a cancellation of an order, but I had to (ONCE, in the many years of using eBay), when I realised it had overdrawn my account. I cancelled the order within 10 minutes, but the request was denied, as apparently the order (from China) had been received, processed, packed, and posted, in that time. I highly doubt it! So many shops claim to be Australian when they aren’t, why isn’t this being dealt with? The biggest issue for me is being fed up with this neediness of constantly wanting reviews/feedback, and now that I have to write an individual review for every purchase, I refuse to do them. I have better things to do than waste precious moments of my life giving feedback (not just eBay, but EVERY company does it now. Buy a rubbish bin bag, and give a review of the life changing experience it gave you….). The irony of reviewing eBay doesn’t escape me, but I had to vent. Stop hassling & emailing me to give feedback..Version: 6.18.0

Time for an eBay alternativeLong time ebay user. It was good. It’s not anymore. Their new payment system is terrible. First I received an email that my account would be restricted unless I supplied a licence number. So I did. 2 weeks later I got notified the account would be restricted unless I supplied photo ID. Felt like a scam but I played along. 2 days later I got another notification my account would be restricted. Went to ebay help and they told me my details just hadn’t updated for some reason but they had fixed it and it would be good to go in a couple of hours. A few days later I get an email that my account has now been restricted because I didn’t comply with supplying ID. Worse still I had an item for sale that was being actively bid on that had been delisted and completely removed from my account. Contacted help again and they told me they couldn’t do anything and had to escalate to another team that would contact me in a week or two because they are so busy dealing with these issues. If your country has an alternative use that. Avoid ebay at all costs. Don’t trust them with payment details. Don’t trust them with ID. They don’t even know what’s been uploaded so how can they protect your information. They delist items even when you complete their requests. Then act as it it’s the customers fault. I honestly hope a good alternative arrives and ebay goes broke for the way it treats people..Version: 6.21.0

Closing my accountEBay like to make you feel nice and safe with big banners for “Money back guarantee” and “Buyer protection”. But the reality is that their priority is protecting sellers and boosting sales. And in circumstances where a seller refuses to assist with missing deliveries, they leave you going in circles. Disputes take forever to resolve. Meanwhile, bad sellers hold on to your money. And if you dare to raise a dispute with PayPal they will simply close any dispute you have ongoing with them. They even go as far as to remove negative reviews in these circumstances. And eventually they even stopped me messaging the seller about the issue! If you end up in a situation where the courier says it’s delivered, regardless of the fact they don’t provide proof of delivery with a photo or a signature, they side with the seller. If the seller doesn’t feel like refunding or investigating with the courier, you get stuck between the seller, the courier, eBay and PayPal. And nobody will resolve or refund. The courier says to speak to the seller! EBay says to speak to PayPal. PayPal says they have to speak to the seller. Ten years and thousands of pounds later, I’m closing my account. And they still owe me £103. ***** That’s not five stars ;-).Version: 6.78.0

Tabs would be goodEasy to use app. But the ability to create tabs of things you're looking at would be handy. Or a look later folder/section. So you can select multiple items to view from a search..Version: 5.14.0

Old JunkEBay is an extremely antiquated and old selling platform that drowns you with fees and restrictions. As a seller fees kill your profits and drive prices higher for no reason. Pointless restrictions on number of items you can list and extremely Antiquated over complicated listening process makes eBay a complete chore to use . As a buyer you can get hard to find items. But usually prices are inflated..Version: 6.50.0

BadWould give 0 stars if possible, i dislike it enough to leave a review… by far the worst experience ive had with a “buy and sell” platform. Most convoluted system ive ever encountered. Also runs up your screen time even when the app is fully closed in the background..Version: 6.49.0

Having major issuesNot impressed with ebay or paypal services. Issues not resolved and businesses disappearing with cash and no items received..Version: 5.27.0

Good app but a bit upsetI’ve been using eBay for about 5 years now. I think it’s a great app and helps lots of people as well as being a safer place to buy and sell things. I have 100% positive feedback and use it all the time to buy and sell or at least I used to! Recently I have had restrictions placed on my account due to me being linked to an account of a family member who has the same last name as me but I don’t even live with? Due to this the help centre have said there’s nothing I or they can do and I can only sell 10 items as one of the restrictions. During the holidays I was wanting to put some of my clothes on as I had the time to but after creating some drafts I couldn’t put anymore on!? I feel like I’ve just wasted my time. I’ve done nothing wrong as shown from my feedback score and have respected the app throughout. I’m just upset that I try to keep my score at 100% and be respectful to all other users but for that I get restrictions and am unable to use it. Luckily a friend has put my clothes on as well as there’s so I was still able to do it during the holidays. Is there anything I can do about this?.Version: 6.45.0

I feel like I’ve been robbed by eBayMy middle school English teacher introduced me to Ebay in the early 2000s. I’ve sold on the app on and off and purchased many items over the years. It was my favorite place to shop and always felt safe with all transactions until now. I purchased a ski suit overseas for $150, sender sent it and apparently the mail man misread my address and sent it back to seller. I notified seller and asked to let me know when received so that we can try again. I contacted seller 3 weeks later and seller hadn’t received it and asked me if it had a tracking number. I replied by saying it the USPS no longer tracks packages once they’re sent back. Seller stop replying after that. I asked seller for a refund, never heard from said seller. I opened a case and eBay a few days later eBay’s closed the case saying exactly this words “We’re Sorry you had a problem with your purchase. However, this item isn’t covered by the eBay Monday Back Guarantee. After reviewing all the details of this case, we determined that you won’t receive a refund. I feel like I’ve been robbed by eBay, seller stopped replying to my messages and eBay still sided with seller. I’ve never experienced this before and lost $150. How is that even right? I won’t buy on this app anymore, eBay it’s becoming just like the other dishonest apps out there..Version: 6.40.0

Global shipping is a scamI have been an eBay seller and buyer for over 10 years and eBay now is ripping people off with their global shipping program. They charge duties on things that don’t need duties charged and as well they charge duties in American dollar which which adds an additional 30-40% cost to the actual amount you should be paying at the door. I realize there is a cost of doing business but this is ridiculous. There’s one more item that I am looking for and then after that my decade with eBay will be over. I recommend All Canadians should boycott eBay..Version: 6.4.0

EBay needs to update appMost app features work well but they continue to fail to address the needs and suggestions if sellers. Too many circular help options. The mail reason for my low rating is eBay still has NOT fixed old purchases being “stuck” in the list of purchases. When trying to remove very old purchases (so to increase # of watched items) it says unavailable or just doesn’t let you delete them or the just reappear. Why doesn’t the developer FIX THIS???? There’s so many complaints about this going back several years! Related: why is there such slow limit of the number of watched items one can have? That makes no sense. In fact, I can guarantee eBay is losing money by not fixing this problem. If I could watch more items, I know I would be able to watch them and buy more. But if my list is “full” I simply forget about the items that I might have bought. Seriously, you guys need to step up your app or sellers and buyers (like myself) are going to leave this app. I know I’ve about had it with eBay’s lack of interest in helping its sellers. You guys purposely don’t make it easy to get help or to get improvements made. Take heed of the feedback and make changes or you’ll become the next “tumblr” and die a slow death..Version: 5.28.0

Price range bait and switchFirst of all it’s messed up that you can’t contact eBay customer support via email and are only provided a phone number. My complaint is about how sellers have side skirted the lowest price plus shipping filter. It used to be that you could press lowest price plus shipping, and the results would be the items with the lowest prices. Now when you click lowest price plus shipping, it shows you an item with a really low price, say $.74, but when you click the item and go to its page it has a price range of $.74 to say $15. You are usually provided a few options to enter for the product and when you put in the information relevant to the item you are searching for, 9 times out of 10 the price becomes $15 instead of $.74 with the $.74 item being a worthless accessory or something not even wanted. This is annoying to no end and completely makes useless the lowest price plus shipping filter. This along with having to scroll through miles of pages of the same stock photo from the same seller of a product where each page has a price difference of a penny or a different color option or something. Individual sellers flooding the search results with jillions of pages their own stuff so nobody else’s product gets seen through the crowded mess. If nobody at ebay is fixing this, that means you must be complicit. Boooo!.Version: 5.29.1

Received no itemsTrash app and customer service didn’t receive a single item after I paid those scamming sellers almost 6 months ago..Version: 5.31.0

Worst Shopping AppCan't do half what you can on the website. Can't view purchases beyond 60days, can't view wish lists or add watched list to your wish list. Shopping experience is terrible too as the resolve on bad transactions always favours the seller even if product info is wrong or they lie..Version: 5.14.0

Too many updatesToo many stupid updates. The updates don’t benefit user but instead push more products that are similar to the product I’m looking at. The updates are just to increase revenue for ebay, plain and simple. STOP with all stupid the updates already..Version: 6.22.1

Foreign exchange ripp offWhen I canceled my purchase I got only around 94% of the original amount. As a customer I shouldn’t have to care about the exchange fees. The way it’s operating is stupid!.Version: 6.53.0

CR-APPAs the title says . when ask do you wish to buy similar , it goes to some other completely useless junk . cannot coprehend the english language, ask to search for china marble ?? goes instead to chinese marble. then they list junk in antique section that was made by hop sing in his backyard yesterday ie china thy have vintage items in antique section visa versa . sellers that dont even know what they are even selling or its value. then feebay charge excessive fees , then they want you to pay 50 dollars fee a year for the privilege of a instant 50 dollars discount on your next purchase over 100 dollars , then you like or watch something then feebay email you the buyer has offered a discount? whoopdeefriggindoo if i wanted it for an over inflated ptice i would not be watching it . and not offered it at frebays miserly discount feebay was good now its turned into as the title says CRAPP could go on for another 1,000 words but don't have time to comment more on feebay.Version: 6.6.0

Ebay sucks . PERIODSellers BEWARE eBay is the play-field for all the scammers.. it doesnt matter what you sell, how well and proper the description of your items is... all buyer has to do is “this is not as described” and you lose your money and items!!! And the nail on coffin is you CANT even give negative feedback to buyers.. its just NOT an option.. but buyers can “blackmail” you to post negative feedback if you dont do their demands. F eBay!.Version: 5.30.0

Delivery timeDelivery time takes long time..Version: 5.36.0

Still not a smooth experienceI have used this App for many years and used it to purchase items in the past, but not any more. As the previous reviewer stated - the purchases may go through PayPal but not show up in your purchase list on the eBay system. I have experienced this too and it is annoying, inconvenient and scary. If this happens to you, the best way to contact eBay is through email, if you can manage to find its email contact facility - they don’t make it easy. If you call them, it will add to the confusion. eBay confirmed to me that there is a known glitch with this App and I was advised not to use it for purchasing items. I don’t use it to purchase items any more and I am surprised that this App still has such problems. Currently, this App will not archive any of my received purchases of the last 3 years. There is no syncing with the online platform. Still not a smooth experience..Version: 5.22.1

Terrible customer serviceI made an eBay account today with the intention of selling some old games. However within ten minutes of creating the account I received another email stating I have been banned permanently due to suspicious activity. There hasn’t been any activity. The account has only just been created!!! I attempted to send an email in response to query this and received an email back advising that I needed to speak on live chat however after trying this was then advised that I could not speak to anyone as my account is banned! Absolutely useless! I’ve been banned and then because of their mistake I now cannot speak to anyone to resolve. Not only that but it was banned permanently making the account totally useless. The company seriously needs to review their procedures and employees working in these areas as they seem to be banning accounts for the sake of it. After looking online I’ve seen that multiple people have also had this issue and also cannot resolve it. It’s a catch 22. I want to resolve this as I have not done anything wrong and cannot let this lie as I want a resolution..Version: 6.9.5

Can be great3 stars maybe even 2 rather then 5.... why? The eBay international global shipping program doesn't make much sense to me. I purchased something a few weeks ago, the seller was a 16 hour drive from me, yet global shipping sent it on a trip that was half way round the world from me, and took two weeks to show up. eBay needs or should have east and west central shipping depots with their international global shipping program, because I won't use it again because of this experience..Version: 5.14.0

Not sure what they’ve done to the app...I loved the eBay app. It was easy to use. A quick way to view your account and your sales. As of last week though, I wish I could incinerate it. I’m frustrated and extremely annoyed, especially with the number of calls I have had to make to sort the issues I have been having and they’re still not fixed. I had a double sale go through on the app when I purchased an item. Even though the offer should have been cancelled by my purchasing it at full price. I asked to cancel. The seller cancelled. It didn’t cancel on the app and I got a non payment mark against me. Hence the start of the phone calls. I messaged the seller. They promised it had been cancelled. eBay cancelled. The app carried on with an unpaid mark on my page. It’s still showing even now. I’ve deleted the app several times and it’s still there. Then there’s the sale. The sale where I got promotion I didn’t ask for. The sale I’ve been charged twice for. The sale that’s still showing on my total. I would call again, but I’m all called out. The help desk have been great but they can’t solve these issues either. So I’m stuck with these issues until they go out of date or the month resets. Also, please do a multi delete in the bag/ basket section. Deleting one at a time and having to start from the top again is exhausting and extremely annoying. If a seller is abroad please don’t state UK. If only so delivery dates can be exact..Version: 5.36.0

App lacks features, ebay takes your $$I’ve been using ebay since its early days for over 20 yrs. You used to be able to make a profit when you sold your good, almost new or new items from your own closet or home. Now ebay charges you so many fees, including shipping fees, that it’s impossible to get your money back on items you’ve bought but don’t need. Ebay also almost always sides with the buyer on disputes, even when the buyer intentionally damages an item in order to return it. When i add it all up, I’m probably losing money, so I’m shutting it down as a seller and going to a competitor. I still have lots of items I’m trying to get rid of in my home, but ebay is just too painful to deal with now. As for the App, it’s not bad, but it does not include all the features you need as a seller or buyer. You cannot do a dispute, manage your account very well, or find information. That’s a problem with ebay in general. They do not make it easy for you to get answers. It’s intentional so you give up and don’t bother. If you want to browse for items and purchase, it’s fine. But the negatives for ebay far outweigh the positives. Plus the support is overseas and there is at times language barriers and they read off of scripts. It’s time to go..Version: 5.41.0

Canadian? DONT DOWNLOAD!This update actually limits you!.Version: 5.30.0

No Customer Service and Random BansI was banned for no reason “ Your account was suspended because it exhibits a risk to eBay and to its community. As eBay is an Internet-based business, and its members are our customers, we must carefully weigh the risks involved in allowing users on our site. From time to time, we find accounts that present a level of risk that is unacceptable and are, therefore, suspended.” I literally posted 5 pokemon cards I was trying to sell from my childhood then five days later received a ban. The contact us didn’t have an email or phone number, it had a virtual agent which claimed the issue was likely a payment issue, but couldn’t put me in contact with a live agent. I finally gave up went on my computer to view the desktop version after 30 minutes finally found a phone number which I called and it said something like“this phone number is an error” before hanging up. I finally found a form for an email and filled it out, clicked the button to receive a copy of email (which I never did), but I finally got a response back with that message. Long story short, don’t waste your time with eBay. I’m lucky and my issue doesn’t involve me losing any money (just several hours of my time in an attempt to make a few extra bucks), but you could encounter an issue with actual money on the line and literally the worst customer service of all time..Version: 6.18.1

EBAY IS HORRIBLE DO NOT USE THIS APP!PLEASE READ BEFORE USING eBay APP!!!Okay where should i start, well let’s see i have been a eBay customer for almost a decade now and i have had my ups and downs but unfortunately i have reached my limit. Recently i ordered parts that never arrived but was said to have been delivered to an address that doesn’t exist. Obviously before the parts went out i noticed the discrepancy and immediately notified eBay, who took days to respond. By the time eBay responded. The response i got back from eBay was to contact the seller, the seller had already shipped said parts 😞. I then got the ball rolling with trying to either get a replacement or refund. When i say i immediately got on the ball for a refund or replacement i mean immediately. The seller stonewalled be and i made a request for eBay to step in but of course that was a mistake. Again eBay took weeks to respond to my request only to tell me the matter had been closed and i would not be receiving anything (refund or replacement). At this point the sellers on eBay are under not type of liability for selling you wrong, damaged, or generally bad parts or items and eBay who is supposed to act as a broker furthers this behavior by enabling the sellers behavior. eBay does nothing to protect its buyers. I for one will not be ordering anything else from this point on from eBay. PLEASE READ BEFORE USING eBay APP!!!.Version: 6.19.0

Terrible sneaker authenticationI’ve been using eBay for over 10 years and the app used to be great but this last order is the worst I’ve ever had on eBay. I bought a pair of shoes from a seller that was supposed to ship them to an authenticator. The seller printed the label but never sent the shoes. I’ve been waiting 11 days for the seller to ship them and have tried to file a claim with eBay but they said I cannot file a claim until the expected delivery date which is 3 weeks after the date I ordered! The seller has a bunch of feedback saying they never shipped the shoes people purchased to be authenticated now. He clearly is trying to scam people but eBay support is too stupid and pathetic to realize that and step in. They are letting a scammer continue to use their platform and the shoes I bought are going to cost me over $100 more than I paid when I finally get my refund because they went up in price. StockX and GOAT only give sellers 2 days to ship. eBay gives them 3 weeks. That just shows how clueless eBay is and how flawed their system is. They need to change the amount of time a seller has to ship or else there is absolutely no reason to use eBay to buy sneakers and I would highly advise against using eBay to buy sneakers unless you want your money held up for weeks by stupid scammers and equally stupid eBay customer support workers..Version: 6.9.6

Suspended my accountEBay suspended my account without a way to get help. I go to the website to see an article on what to do about a suspended account, and it says to contact them. I go to contact them, which only sends me back to the article about having a suspended account, telling me to contact them, into an endless loop and paradox. A message I got said that my account was suspended because I was selling items that were putting the eBay community at risk. What does that mean, putting at risk? Am I selling bloody nukes? No. I was selling some toys from the hit cartoon series Transformers. Am I expected to believe that plastic toys meant for kids are putting eBay at risk? Obviously there was a mistake. But having my bloody account suspended over children toys is hilarious. If something so innocent got me suspended, and any attempt of reaching out concludes to an endless loop where I actually never contact eBay for assistance, I may as well not use eBay..Version: 6.47.0

Has a massive bugI recently made a account and it asked for my address and mobile number. I filled it in (all correctly) and the java script thing comes up where you have to wait for it to refresh. I noticed that it said something about confirming the information once it refreshes. I do it again and the same java script prompt came up. It refreshed and it wanted me to do my information again. I fill it out again and the same java script thing happens. I do it again and again hoping that the app would fix itself, it never did. A similar one happened on safari version, you would put in what country you where from and the java script would happen again, another loop. This problem I have described at the start happens on the chrome version and app version. I always use eBay so please let me use it again and fix this issue.Version: 6.2.0

Withdrawn itemsIn the last week I have tried to purchase 6 items. Out of those 1 I could not pay for on either credit card or PayPal and 3 items have been withdrawn???.Version: 5.26.5

Recent app updates reduce funtionalityWhat happened to the ability to view our seller listings in order of the ones most recently listed? This is a major reduction in funtionality for me. I now have to revert to my MacBook to find this info which is not always possible. Also, why are ‘item details’ embedded in a click down box in item listings? This information should be shown clearly without having to search for it. Often buyers will message asking questions that are clearly displayed if they are on a laptop but hidden if browsing on the app. It creates more work for the seller and gives seemingly less clarity for the buyer. All in all this app scrapes through to allow me to work on the run but falls way short of the full screen device experience..Version: 5.30.0

My update I’m required to doI can’t update my phone is too old now what do I do? I have so many orders pending. How do I check their tracking now?.Version: 6.14.0

Searching for itemsI regularly go to EBay to look for vintage audio and video gear. In the past if you didn’t know a specific name of an item you could go to the category list and work your way through to the specific area; say vintage vcr. And use the filter to find a brand and so on. Now it seems part of this category list has changed. It’s as though only trending or popular items are listed and others just won’t show up. I know this as I’ve searched for items I know will be there. Having spotted them in previous searches. Only for the place they should be in the category and subsequent filter list disappear. It makes it frustrating as you may only want to look at, say three brands but can’t as only one is listed meaning your now doing three searches to find the same things. It never used to be like this. Also speaking to my wife the way sellers are being treated is quite bad and if EBay isn’t careful the extra charges your now taking from sellers items will put people off using your site and go elsewhere..Version: 6.73.0

Works but Still no perfect.After years it’s still not possible to change the language and turn of this automatic translation. Since years many people requested this in the forum but they all are being totally ignored..Version: 5.24.1

Not good at allI hate it soooo much i live in Canada but every time I change the settings to Canada it changes back to United States I have tried every this app is the worst!!!!!.Version: 5.31.0

Share price drops…. againIt’s really sad that a company for many years of experience still can’t get an upgrade right. So buggy it’s unbelievable! No wonder there’s marketshare every quarter to the many upstarts in the industry. This company is incredibly complacent, downright lazy and inept. Nobody cares. This thing crashes every time I try and list an item. Crashes when I switch from one page to another, won’t load a “sell one like this”. What an absolute pig.Version: 6.50.0

My experienceSo far really bad experience it is so hard to even get in touch with Ebay customer service. Suppliers are so bad they don't responded properly even if they are at fault they don't want to resolve the issue.Version: 6.30.0

Time to update and get with the beat...I’ve been waiting for three years plus for eBay to update their App to make it easier for phone and tablet users to buy and sell. Out if date and not really fit for purpose anymore it prides itself on being fair and transparent in its policies, it’s NOT. It allows IRA items to be sold, whilst condemning anything with a swastika. It decides whether your goods are right or not, despite having categoric proof that an item is genuine. It doesn’t allow you to sell golly badges if you use the word golly, but it’s OK to use the words gollly, golli, gollie, wolligog. It shill bids you up, telling you not to lose an item because the next bid up is the other bidders highest. It doesn’t allow paintball guns to be sold but you can sell paintballs. Basically it is a hypocritical site that makes it impossible to contact anyone directly or at least makes it VERY difficult to do. It also tries to force the selling policy onto sellers, so that they have to OPT out of taking offers on an item EVERY TIME. It dictates postal methods. It does not allow sellers to save more than eleven items for later sales so that you HAVE to go for (at a fee) scheduled listings. It also puts the buyer over the seller and believes their version of events against the seller in any dispute. For these reasons, but there are many, many more - eBay is corrupt. It’s time they cleaned up their act..Version: 5.42.0

Don’t recommend them for selling anymoreI’ve been with eBay since 2008. Recently had an issue with a buyer that asked for a refund which I clearly stated it did not offer refunds all sales were final in the listing. Item was sent out packaged with double wall foam and bubble wrap as well as even more bubble wrap in the original box. He states I sent him a defective item yet stated he has the exact graphics card that is doing the exact same thing. Fact he has my card and his card doing the exact same thing equals either a driver issue or hardware incompatibility. I said look I’ll just refund you and send me the card back. But I was having so much anxiety from the whole situation and frustration I said keep the card keep the money and be done with it. After so many years with eBay I am finally going to put in a request to permanently close my account. eBay does nothing to protect its sellers and let’s you get ripped off. I’m out money and a graphics card. It is what it is though can’t let him get to me, just keep in mind buyers on eBay will do this to you, they will buy from you then don’t know what they are doing complain and get to keep your item and money. It’s just not worth it anymore to sell here. It’s been a good couple of years, that helped me offset paying for new computer builds selling my old hardware in original boxes and packaging. but if you plan to sell here keep in mind eBay will always screw the seller over..Version: 6.7.0

Heavily Flawed System for SellersThe app has no access at all to your user account, you can't get into your bill, balance or any of that other really useful stuff. Also be careful selling, if you choose to accept refunds or not it doesn't matter, eBay forces you to accept anything and everything back despite the sellers reasoning. Part of eBay's buyer protection, the sellers get screwed over. Which is ironic as they are the ones making eBay money?! Sold one item, seller used it for 3weeks then decided to return it on the grounds that the price had gone down on it in the last week and he'd decided to send mine back and re-buy the item slightly cheaper from someone else. Giving him a further month to use someone else's item before returning again for a cheaper one and so on & so on... eBay will also force you to pay for the return postage for these items too!? Essentially letting people loan items for up to a month for free! I know people who buy expensive camera equipment for holidays use it, take the footage off the cameras on return and then get the seller to pay to take his own used equipment back now they've no use for it... Be careful, less your buying then feel free to screw everyone... who.Version: 5.17.0

BrokenI just opened up an account with them trying to sell my comic books fast but they put my account on hold for some reason and they won’t let me reinstate it I don’t know why..Version: 6.53.0

What’s happening if it ain’t broke don’t fix it, but now it’s brokeBeginning to feel like another multi billionaire determined to get richer at the expense of others. The app since I began using it has got worse and worse. Now forced to accept offers, no choice, only an “OK” button! No “NOT OK” button? No longer an option to choose signed for international postage? What’s that all about? I want to send international parcels signed for. Listed something for sale this evening on Buy It Now and watched the duration change all by itself from 30 day’s to Good Till Cancelled and no way of changing it, even went into Safari browser on my iPhone to revise the item but still no way to change the duration to 30 days, very easy to think I am being conned into paying fees I don’t want to pay. On top of all the constant changes it seems the ebay app has a mind of its own, it seems to be able to update itself usually to something worse without me even updating the app through updates, feels like there is an ebay worker living in my phone, feels like someone is controlling my phone without my say so. Feel it’s time to look at other similar sites as constantly having to re learn what’s going on with the app is not something I want to do every day. The phone calls asking why my sales total in the app for 60 days is wrong was a complete waste of time why would a multi billion company care about the apparent little people who list the goods for sale that make their money?.Version: 5.25.1

Unable to leave negative reviewEBay won’t allow negative reviews. Makes me question the truth of all the sellers. I was sold a broken computer. eBay would not allow a negative review. I had stupidly paid half cash/half PayPal, so PayPal refused to allow return. Because PayPal refused return (punishment for not using it for the entire purchase) eBay also refused to allow a negative review. I even appealed! No. eBay won’t allow it because the case was ‘closed’ because I didn’t pay ALL of the $1000 through PayPal...gee sorry. No recourse through them at all and won’t even allow the truth to be told. (That’s what you get for not using PayPal entirely). Woman has 100% positive. Just a complete load of rubbish. For selling a $2 pin and For a $10 hat, etc. But when it comes to an expensive computer she ripped me off and eBay allowed it because I paid half in cash. I had to take her to VCAT. I won, thanks to our common law and got my $1000 back plus costs. But even then, eBay would not allow her to be besmirched by a negative review!! Turned me off eBay completely. It never used to be like this. Ebay used to let you tell the truth about people. Now it is too concerned with keeping all the ‘shops’ positive to keep the commerce going and for punishing anyone who doesn’t use PayPal. I stopped using eBay after that. Oh? It’s for sale on eBay? Yeah, nah..Version: 6.16.0

Frustrating for sellersEBay used to be really good and it certainly is a good idea but there are a few flaws that make the eBay experience incredibly frustrating for a seller. Despite the fact that when winning a bid the buyer is supposed to pay, I have found that most do not and they completely ignore you so you have to cancel and relist. This is both time consuming and a complete hassle as you have to open a case via eBay which takes a couple weeks! Also, with the “buy it now” feature I have found people doing the same thing and not paying. Surely they could make it so that when you actually click buy it now the buyer pays. I have also come across the issue where I have specified only UK buyers in the settings and somehow buyers in the USA have managed to bid, meaning I have to cancel and relist. This is no exaggeration when I say OVER half the items I have “sold” have had to be cancelled and relisted, and I’m beginning to think selling on eBay is not worth my time. In addition, it takes a really long time of around a month for you to actually receive your money, whereas with apps like Depop it is instant..Version: 6.26.0

EBAY WHY ARE YOU TAKING MY MONEYI’m absolutely disgusted by this app I’ve been using it for about 10 years now and have never had any problems with it until suspicious money started getting charged for my bank TOTAL OF £60!! in one month !!! i’ve been charged eBay sarl I have no idea what this is but from looking on Google it is fees I haven’t paid every single one of my listings has been uploaded for free I do not pay to upload any of my listings on eBay because I can’t afford it. I have enough problems going on right now and the £60 I’m going to get into DEBT. that’s all through eBay this app is an absolute scam another thing that really concern me is that I stopped using eBay round two months ago because my account got restricted so I thought I’ll just move on from eBay and go to another app. since I have left the eBay app I have been charged random money for completely no reason at this rate I will just have to cancel my card and get a new one because I can’t afford to pay any more money monthly I have made around £100 on eBay and this money that they’re charging me I’m not get any profit on my items, i’ve technically just given all of my clothes and daughters toys away for free. I thought this app was for making money? SORT IT OUT..Version: 6.34.0

Best buying and selling app.EBay is horrible. They are bullies that don’t help at all and let scam artists sell fake stuff or things that don’t work at all and are broken then you can’t get any help at all to get your money back or contact the seller and there’s no way to contact eBay either. It’s extremely difficult and once you finally figure it out They don’t reply. if you are lucky enough to get someone to contact you back after weeks they are extremely unprofessional and rude. This company is shut down here dad and sued for millions . 100% bad business . I’ve been screwed in several items, thousands of dollars. No help from eBay at all. Don’t be fooled by their falsely advertised protection plans because they don’t work at all and you won’t get a reply. One of my many issues was when I purchased an iPhone for near $400, it didn’t work at all, tried to get ahold of seller for weeks, eBay didn’t help, finally sent it back to get my money back and they didn’t not refund my money. I somehow over looked the customers return request day and sent it 1 or 2 days after they requested. So i revived zero money back and they kept my phone and eBay didn’t help at all. They just were rude, unprofessional and did not help at all. The new iPad Pro arrive and is broken, doesn’t event turn on. I can’t get any help or reply from eBay it the seller..Version: 6.8.1

Good .. until you have an issue with a Buyer.When selling goods on eBay one is always at the mercy of the Buyer and with no facility to leave anything other than positive feedback they can behave exactly as they like without fear of any penalty whatsoever - the classic one is that they win the auction and then fail to make payment. With no facility to check a Buyer’s positive/negative feedback ratio, a seller never knows if they are dealing with a time-waster. If a dispute is opened, eBay will always side with the buyer (irrespective of fault) so it can cost a seller money too. The following is a good example - I posted an item out to a buyer who failed to collect from the sorting office and resultantly, two weeks later, I received the item back. I contacted the buyer who refused to pay for a re-post and opened a dispute with eBay. eBay settled in his favour - refunding the cost of the item including the £5.99 postage which I had paid. eBay explained that there was no facility not to reimburse fully as the goods had not been received. The issue of fault appeared irrelevant..Version: 6.11.0

Problems inside the app....I don’t like the new format. While building ads, I should be able to turn features off and never be asked those questions again, like allowing the seller to give me a half price offer, shipping the item for free, or if I want consider reducing the price over time. Though those options might be consider by some, they absolutely don’t work for me and it adds extra time and worry to building an eBay ad. I would like to see, easier access for creating sales, easier distribution of my sale flier (past, non- following buyers), and more apparent of the actual things I purchase. They need to remove “sell” and “selling” terms on the front page, as it makes it more confusing to navigate. Finally, though buyer protection is nice, there needs to be a better follow through investigation on return items. Many times the buyers circumvent my “no return” clause, with made up conditions just to make me look like a bad seller. Often times, the past buyer’s have confessed that they did not read my description; only the title. This gives me an unfair advantage to me because they didn’t do due diligence before that bought the item. I am always willing to further express my on going concerns. I have been a seller for a few years and have experienced several changes. I need some cooperation from EBay in order for me to continue as the luster of being a seller is starting to fade fast. Please let me know, Tom.Version: 5.41.0

OffersUsually it’s quite easy to list an item, just put it on and apart from answering the odd question just wait till item sales or if not relist item, that was until eBay introduced offers, whilst I can see some people may like this, I don’t. Having recently listed about 30 items setting offers to OFF I later found that I was getting offers on my items, if I wanted to sell items cheaper I would have started the auction cheaper. I had to go back into my items and check each one individually had offers OFF but found whilst this worked on some items it would also revert back to offers again even though I had checked details before submitting. This has happened many times I just wonder if its all worth it as you don’t always make a lot anyways and really didn’t want to spend that amount of time on something when the return is so small. eBay needs to give the option of OFFERS in site preferences where you could set and save permanently and not have the headache of having to keep going in and changing every time you list an item. I went on to a forum to find out if there was anything I could do to stop it to find other people having the same problem, others saying it was a glitch in the system, well if it was it’s still happening and eBay need to sort it..Version: 5.25.0

Bad shipping. Don’t bother.They don’t bother shipping during the pandemic. I lost a few hundred dollars because they can’t be bothered to refund you for lost items. It’s a waste of time and money. Don’t bother with eBay..Version: 6.9.6

Better to use web versionLeaves a lot to be desired. Not user friendly. I want to be on ebay uk but my country Canada. Can’t seem to do that. Functions hidden away, like logging out..Version: 6.54.0

Crappy experienceNever will use eBay ever again as I have bought stuff of eBay and the last two times I had stuff rock up damaged and no tracking number to tell me when it was going to be coming by the seller and when I had a issue eBay didn’t even was helping me eBay always was helping the sale person I wanted the refund for the item and eBay said nothing was wrong with the item and I do have pictures how it came and I sent it to them I would never ever use eBay ever again they can go where there should go they’re not Aussies they don’t help the customers when they have proof they just help the sale person as I bought something white was worth over $1000 and they didn’t even want to Bara soap there was going on the sale side not my side at all so I can say they can go where they belong both of them eBay I would rather go into a local store now on.Version: 6.51.2

Frustrating new check out processHaving used eBay for over 15 years, many via the app I have enjoyed the experience bar a few gripes along the way. The recent changes in past few weeks that force you to select which PP option you want is annoying and poorly rolled out. I only use PP and have no issues with others wanting more options but why can it not be set as default? Sometimes I have to enter my email and password for PP at checkout, other times Password only, other times it’s Face ID. The system never remembers my details (despite clicking for me to do so) and means I am having to click and enter my details 3 or 4 times if I order multiple items! Glitch that is easy to remedy. Get on it eBay developers. Also please stop pushing sellers in the USA to the U.K. I want to default to U.K. only, not global. If I chose to order from China I will but why on earth is EBAY U.K. now pushing sellers in the States for basic products. Taxes, shipping times, hassle means the USA is not an option. Please let us default location not having to keep selecting for every search! Annoying and useless IMHO. My last gripe is fees on postage and shipping as a seller. Losing 10% on shipping prices when they are often predefined is cheeky - please give private sellers a chance to compete with business sellers by offering sensible P&P prices that are not taxed at 10% then more so by PP. All round a good platform for selling items but frustrated by poorly rolled out platform updates..Version: 6.9.5

Ebay treats new customers like they are criminalsI started a new personal (not business) account. I sold and shipped an item that is en route. Then I attempted to purchase some tank tops. I have a PayPal account already and decided to link them. The item I sold was a women’s biker riding leather gear. Day 5, when I purchased some tank tops and the gear was in route to the buyer my account was suspended for fraud! I call and am asked where I obtained the things I was selling. My account was reinstated but now the item I sold and the funds still pending are no longer available. The tank tops I ordered have been canceled but the funds are gone from my PayPal account to that vendor with no receipt or proof of sale but an email saying it was cancelled, oh, and I am an accountant so I take screen shots. Why would I be accused of scam and fraud without a call or verification? I have excellent credit and never had a felony or anything!? I have decided I would rather pay more or do without than work with the gestapo. I will be donating the rest of my riding gear and decor I no longer want to goodwill. 2 stars for selling my leathers and making me jump through hoops as if I had to prove I’m legit, instead of verifying people like a normal business would! Unless you are a business ebay is not where you want to sell your personal items..Version: 5.14.0

Bad customer serviceDidn’t have a good experience with customer service, doesn’t give me time to respond, tells me there’s no issues with my account when there’s a hold on the funds. Just tried to move on without fixing my problem..Version: 6.48.0

KEEPS BANNING ME! SELLERS BEWARE!So I am one of the most trusted sellers and am often more considerate and less greedy than other sellers. However, last year, I sold a gameboy game system. The buyer made a false claim, to get their money back, which put my paypal account in negative balance. Here is the problem, the buyer who purchased the item, used a fake pitch black image with a silver or greyish small square, which has been a common scam image that ebay and other sellers know about but yet they fail to even let the seller defend their case AT ALL and prove authenticity. They also fail to look at the exact images of what was sold, and review both sides of the story and just side with the buyer within seconds of the buyer submitting the fake image that does not show the actual item whatsoever. I have never had a problem selling things on ebay and always got good reviews. But the fact that Ebay banned me over one fake buyer, and false claim, is outrageous. Ebay will not even answer me whatsoever in regards to this matter, I am to the point that I am ready to file a lawsuit and take them to court. I have reported this to the better business bureau twice since then, and Ebay still has never responded. DO NOT USE EBAY!!!!! SELL LOCALLY OR ON A DIFFERENT PLATFORM BECAUSE EBAY IS NOT A GOOD COMPANY ANYMORE AND THEY LET SCAM BUYERS GET AWAY WITH EVERYTHING AND REFUSE TO CARE ABOUT THE SELLER..Version: 6.28.0

SucksI can’t list anything for sale from Canada. Please fix this.Version: 5.30.0

BuyingLots of item doesn’t appear on the search even though the seller has them listed. One example is gender gxps 500 several sellers have listed it but as a buyer you search it doesn’t appear..Version: 5.29.1

Ripped offI sold a gold coin in a certified holder that I bought from an actual reputable auction house. The buyer asked to return it but broke open the coin holder and sent back a fake. eBay gave the buyer the money back with out any care that I was missing the gold coin. I had proof on video and everything but they wouldn’t even let me send them the proof. eBay has no interest in looking after its customers just their profits! Face Book market place is a better place to use. eBay is VERY BAD!!! Stay away!! They make u link pay pal to the selling of items or u can’t even sell with them. Ripped of in every direction I go with eBay. How their is not yet a huge class action against the company is surprising because they don’t operate within Australian consumer law. They seem to operate at what ever way goes to their profits only. Can’t wait for them to loose all their customers over time..Version: 5.27.0

Don’t let them ship your itemsEBay’s shipping center loses things and their only response in such cases is a shrug- even with tracking.Version: 6.12.1

Ebay doesn’t take responsibilityI bought a mask on ebay and I needed it for a job and it was saying that I am going to receive it in three days however after two weeks when I checked with the seller I was provided with a tracking number from Royal mail saying that it’s been delivered when I checked with Royal mail they said it has been missed delivered and the seller needs to call us or get in touch with us claim lost parcel when I contacted eBay they said I need a confirmation email from Royal mail confirming missed delivery which I did and I had the email, when I forwarded The email to eBay every time they asked for something extra which I requested from Royal mail and they corrected it and the last time eBay said I’m gonna receive a refund back in five working days which didn’t happen after three weeks I called them back and said I have not received my my refund for £45 back yet they said your claim took too long and we closed it and you’re not gonna receive any money back towards your parcel which was not delivered. And as much as I told them I did everything exactly as you said in a time and I have proof for everything they did not cooperate at all..Version: 6.56.0

DOES NOT DISPLAY VIEWSThe app has had an issue with not displaying the # of views for a listed item for a while now. I have seen other’s complaints regarding the same issue for some time now, but yet still no fix. I no longer really use the app other than as a buyer. As a seller I stick now to desktop..Version: 5.22.1

AN ACTUAL,NOT FAKE REVIEW!!So, let me start this off by saying i am not happy with eBay whatsoever. This website and app is the biggest scam to ever be made. Now let my make this clear, if you are BUYING from eBay. No problem, have fun scamming people and having eBay help you scam them because of their "selling agreement". BUT, if you are selling or trying to sell off of this website you are in for a "fun" ride. If your intent is to sell you will be shown just how easy it is for people to scam you. Here's what I mean buy this. I have sold over 20 things over eBay and 15 of those 20 things have all been the same. Even though I put in the settings that "I DON'T DO REFUNDS" the people buying from me where able to schedule a refund for my product claiming "that I had missing pieces or parts" even when I was selling something such as a cup... anyways because of this and how eBay is a buyer first type of company EBAY themselves were able to go into the PayPal and send the buyer BACK the money WHEN HE HADN'T EVEN SHIPPED MY PRODUCT BACK. So in this case he had MY product and had his $200 back... it has been over a month and I have lost over $2000 due to this ongoing scam to eBay and their "buyers". I also haven't received my product back ever. So, if you are going to use this app to buy. Have fun, if you are going to use this app to sell. Good luck because you are going to loose a lot of money..Version: 6.3.0

UX could be betterEBay is great for allowing worldwide access to different products, especially if we can’t access a product in NZ. However I find the UX not the best, I find the layout when you click into a product, difficult and cluttered. Especially when compared to the ease of NZ Trade Me site, which i find so much easier to search and use. Thanks.Version: 6.32.0

Good for buyers, bad for sellersMy site says NO RETURNS. But recently a buyer said that my item was not as described, eBay AUTOMATICALLY accepted the return, without letting me protect myself. This was a jet black fur, which my 12 photos showed that the fur was indeed deep black, but the return was granted to the buyer who said the fur was brown. The eBay representative who looked at my 12 photos said that the photos showed that the fur was definitely Black. There was a rug on my floor in the photo which was brown, black, and beige, and you could clearly see that the black in the rug was the same as in the fur, and you could clearly see the brown color in the rug. There was photos too of this sweater on my off white sofa, and you could see that the fur was jet black. The Philippine representative told me that its an automatic return policy that eBay has if the buyer says not as described! The Philippine rep also said it’s better for me that I take back the item even if it’s buyers remorse, BUT THATS RIDICULOUS! Why should I pay the shipping both ways! Why should I lose money! WHERE IS MY SELLER PROTECTION!! EBAYS NEW POLICY IS VERY BAD. EBAY BUYERS KNOW THIS AND ARE ABUSING THE SYSTEM. My seller asked me why I’m protesting her return.. as she put it “ no one else protested her return!” She then continued to tell me that my sweater was the wrong color black! At present my fur jacket is on the way back to me. WHY IS EBAYS ALLOWING BUYERS TO ABUSE THE SYSTEM!.Version: 5.27.0

App not workingI've been using eBay for 10 years and this app for probably 8 years or since it came out. Never had any problems until recently it doesn't work on my iPad. Says I need to update the app but I have the updated version. It opens the app and looks fine but shows a notification saying update or exit, but behind the notification the app looks fine just as it always has. When it goes to the App Store it will say "sorry this app is not available or updated for Australia. Can you guys please fix it so I can leave a better review ? Not sure what the deal is. I would otherwise give it 5 stars because I'm a fan but this has just been a real let down with trying to use this app..Version: 5.15.0

Ebay doesn’t always support the sellerI’ve bought so many things that never turn up and it’s taken so long with the seller lying they will arrive I run out of time to ask for a refund there should be no time limit.Version: 5.38.0

Terrible customer service.Had my previous account suspended permanently with no reason given. Although the customer service team were quick to respond to my queries about why, they offered no reason for the suspension and refused to explain why except to explain that there was no chance to appeal. Very bizarre. I rarely use EBay so was likely a hacker causing the issue. Either way the process and communication from EBay on this matter was extremely poor for a company of this size..Version: 6.30.0

Worst customer service.I swear, I will never ever buy items using eBay. I called customer service. They are so rude with customers I never knew that. eBay puts some number of rubbish, idiot, and dump animals other side of the phone. They even dont know how to talk to customers. Sometimes it acceptable if it happen with one person. I call a parson, just he “said how can i help you”. I dont know with whom im talking. I explained my issue, instead of answering me he just said, you can login ur app and you can see the update. So idiotic answer. I know I can see the update. But I wanted to know the exact status. Coz I paid for express delivery. If they are not able to ship on time i need return the money for express service. Which I paid. Then he cut the call. Again I called another person pickup the call. Again he said how can I help you. I said, it is eBay customer service? He said yes. I asked may I know your name? He Said John. I explained my issue, he asked which card i used, i told i forgot which card i use. I need the order update. He could find it using order number, email address, user id, etc. but he didnt . his sounds literally yelling to me. Kind of annoyed on me. Then he also cut the call. These filthy cows never deserve to run business in USA. These all activity was agains the consumer rights and law. I’m going to sue agains them..Version: 6.56.0

Absolute 100% bias towards buyersA recent selling experience has made my mind up that I will never use eBay again. I sold a Technics SL1210 turntable, in immaculate condition and fully working. The buyer complained that the lid was smashed, so I offered a discount even though it wasn’t broken when I sent it. Then the buyer complained the motor wasn’t working properly, even though it was when it was sent. Due to eBay ruling I had no choice but to refund the buyer and accept a return. When I received the item I was appalled at the state it was in, covered in deep, unrepairable scratches, the platter had been forcefully removed damaging the steelwork, and the magnetic motor doesn’t work. Attempts to contact eBay have been long winded and a complete waste of time, with all of my appeals being refused. At first I was told to repair the item and sell for even more, then when I said the item was beyond repair I was told to factor in costs in my sale price. Absurd that the buyer receives an item, damages it beyond repair and gets a full refund which I have to pay, absolutely zero seller protection. I will never use eBay again and have migrated to platforms with less fees and more than zero seller protection..Version: 6.66.0

Ebay employees don’t use it?Although some core features work well, The Ebay mobile phone app is clunky, has incomplete features, does not follow the same layout as a computer interface. Newly posted items for sale are buried by default, have to sort each time for Ended Latest. Every time you create a listing your forced to close 2 pop ups regarding automatic price lowering. No option to block in future. Every item for Sale says “Buy it Now” also says “Live until sold or cancelled” which is redundant. Every item for Sale just has “Shipping” next to it, instead of any reference to “Free” “Flat” or “Calculated” so before adjusting any price you commonly have to go into each one, open shipping section, review, back, then adjust price. No way to select specific notifications, rather they all come or none. App is covered with google ad results. Even when your looking at your own Orders, eBay thinks a Seller may be interested to see some Google Ad Results. This type of garbage makes it clear that eBay is just trying to milk out as much money as possible on the short term despite the negative impact in the long term. Recommend you have eBay employees sell a few dozen items from mobile app and they will see what deal with. Thanks for reading! Hope to see some changes make this app smoother!.Version: 5.38.0

Most devs would finish an app before releasing it.Even with filters it feels like sifting through a landfill. Fix overbearing tags/ tag spam. Fix duplicate posts so you don’t scroll for 5 minutes and see the same three listings over and over..Version: 6.5.1

Can’t cancel paymentsAccendently purchased something and I couldn’t cancel it immediately right after..Version: 5.23.1

Authoritarian policies and customer serviceWorst experience ever. Don’t recommend. Avoid.Version: 6.56.0

EBay screws over new sellers. Prioritize another platform!Full of scammers and not made to support new sellers. I uploaded one product a day, for a month, only ever getting buy requests from scammers asking me to text them, which I would just ignore, only having replied to one or two to figure out if it was legit. When I finally made my first legitimate sale, eBay decided to suspend me indefinitely almost immediately because of “suspicious activity” on my account. I read all their rules of compliance and I don’t believe I did anything suspicious or harmful to the community to deserve a permanent ban. Customer service is near impossible to get a hold of. Had to resort to messaging them on Twitter and even then they wouldn’t tell me a reason as to why they banned me. It’s infuriating. They essentially have a platform full of scammers and choose to ban people who follow the rules and don’t list anything disingenuous. You can google search other people that have had the same thing happen to them. I’m not a unique case. Not only that but they waited until after I shipped my product before banning me and are withholding my funds for a month. It was sold Dec. 8th and they won’t pay out until Jan. 8th. Absolutely ridiculous. I’m not down a product, a platform and my profit because of their stupid decision. Small businesses beware and do not make eBay your primary selling platform. They’ll screw you over and will not care at all..Version: 6.41.0

Can’t sellCan’t setup an acc it always lags and crashes.Version: 5.38.0


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