Shazam: Music Discovery App Negative ReviewsApple

Shazam: Music Discovery Negative Reviews

4.8
4.89759 star

Total 48 Negative Reviews

Shazam: Music Discovery App Complaints & User Negative Comments 2022

Shazam: Music Discovery app received 48 complaints, negative comments and reviews by users. Have you ever had a bad experience using Shazam: Music Discovery? Can you share your negative thoughts about shazam: music discovery?

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Shazam: Music Discovery for Negative User Reviews

Internet problems?To who it may concern, I used to love Shazam, a lot. Even though it may work perfectly on my iPhone 7 it no longer works perfectly on my iPad. In fact, it no longer works at all on my iPad. Every time I try to Shazam a song on my iPad it takes forever and then it finally comes up with a message saying that they’ll notify me when I’m back online. After the first few times I thought there was something wrong with my internet even though google was still working for me, but then I decided to put it to the test. I tried to Shazam a song on my iPhone and my iPad at the same time, it worked on my iPhone and did the same thing that it had been doing to me on my iPad. I’ve deleted the app and downloaded it again too many times to count. How do I fix this? Is anyone else having the same problem?.Version: 13.9

I love this app BUT…Shazam, I love that I can save my favourite songs off the radio and where ever I hear an awesome tune BUT… Don’t make it so hard for me every time I want to access my library to only show the first 10 songs, and then make me have to re-navigate to list all my liked songs again. This app needs to be synced to the list of songs that I have liked or chosen straight away. I don’t mind your suggestions, but please don’t make it that I have to constantly be trying to list the songs that I have chosen to like - as a list. Thankyou!.Version: 14.21

Offline a bit odd but handyShazam is incredible when launched from the control Center on iOS and identifies songs every time. Unfortunately these don’t appear in the history when you open the app. Worse when you open the app it can never find the song and claims you’re offline. Happens on 4g and wifi, reinstall doesn’t fix and all app permissions are correct. Hope it gets fixed!.Version: 15.6

Used to be goodIt really did use to be good, but now it’s just bad, I Shazam a song offline and it says “Shazam saved it’ll be scanned when the phone is in contact with WiFi” or something along those lines, fine, 5 days later nothing I remember about it I look everywhere and it’s nowhere to be found, no song no nothing, also I tried finding a song, nope came up with another different one, and now the auto Shazam doesn’t work either? There’s like a solid 15-20 seconds of music, it usually, correction, used to need only about 5 seconds or so before finding it, nope not this time buckaroo.Version: 13.3

Doesn’t workPush the button and nothing happens. Tap the button and nothing happens. This app used to. E so good. What happened..Version: 15.4

SucksCant even shazam a great opera.Version: 14.2

Older songsI’ve noticed you are using the release date of that certain song which may not be when it was originally released. I know songs released in 60’s and 70’s have this done when album is reissue. I’m having to look up correct year when making year specific play lists. Also, younger people take that as correct & won’t be argued out of it. Would it be a huge problem to add Originally Released showing that year. Shazam doesn’t always recognize older songs. Just finished watching Ken Burns series Country Music and a there were a lot of artists not recognized at all. It seems to not recognize music that’s not mainstream. I don’t tend too listen to mainstream all the time. Local groups aren’t noticed sometimes either even ef they’ve had a few albums out. Shazam not too bad keeping up with massive amount of music there is today. I just get annoyed sometimes when I can’t find the words to that dang song that’s playing right now!.Version: 13.0

Doesn’t pick up music!Great app but lately or most of the time it hasn’t picked up any of the music I’ve tried listening to as it always comes back saying “No result We didn’t catch that try again” after I’ve pressed the button to listen! It still does it even though I’ve got the music up loud or I’m in a cinema where they have the speakers up really loud and yet most of the time it still comes up with the same message all the time even though the rings on the listening section are big but still doesn’t pick up the music no matter how loud the music is playing! It’s been doing this for a long time now but sometimes it works and finds the songs but other times it doesn’t! I like the app but just wished it would work 100% of the time as it’s meant to work!.Version: 12.16

Excellent… to a pointShazamming is the best way to find new favourites. for that (and integration with iOS and Music) it’s 5 stars. but the app itself doesn’t do a very good job of logging what it recognises: a constant history as a “recently recognised” list would be invaluable. and also would ensure the music fan could review their discoveries later at leisure.Version: 15.5

It’s almost like magic- when it works...For anything commercial, especially pop, it will not only find the track, but also the lyrics. For less commercial tracks, stuff from film soundtracks which are a little “indie” for example, you invariably get the “ we didn’t quite catch that”, which has to rate as the most disingenuous as well as unhelpful error messages of all time. What they actually mean is “it’s not in our data base, because it’s not worth our time” as far as I’m concerned, that’s the failure of Shazam. I’m a music fan, multi genre, multi-generational. Sometimes Shazam comes with me on my journey. Often (40% of the time?) it doesn’t. My perception is that the app is getting less focussed on the music I’m interested in identifying..Version: 13.27

Songs disappearThere must be a recent issue with the app. Songs will disappear the same day I used the app..Version: 15.9

Several IssuesShazam is a very useful tool, but it does have some issues in this version. For starters, I’d like to modify Notifications Settings… but the link in the app takes me to the front page of Settings and there’s no panel for Shazam available on my new phone. Additionally, when upgrading to a new iPhone I lost access to the ad-free experience I bought into years ago with the since-depreciated Shazam Encore. I’m using the same account as before, but I have ads now… I’ve submitted a ticket and am waiting to hear back. A final complaint would be with Facebook integration. Most apps now show me a page asking to sign in with the Facebook app, which takes me there to authenticate; Shazam, on the other hand, wants me to sign in directly in the app instead of taking me to the Facebook app to do so; this is less secure, sends my data through Shazam for additional lost security, and is just not the way I want to do things. Security and privacy are important in today’s world, and Shazam needs to add simple support for Facebook’s newer secure-authentication system. Other than those issues and occasional minor bugs, Shazam works great. Aside from the emails about the top charts that I can’t seem to turn off in the app for some reason, I enjoy using Shazam and it has proven extremely helpful in identifying music on many occasions..Version: 11.4.0

Link to iTunes lostWhile I love Shazam, it seems recently that the functionality to Shazam a song and then go straight to iTunes to buy the song has been switched off. Unlike the rest of the world that streams songs for free, I actually use Shazam to identify a song and then buy it off iTunes. Can this be turned back on please? Then menu option is still there, it's just greyed out. I can still manually search for a song in iTunes but I loved Shazam for the convenience. Very sad..Version: 14.7

RubbishThis has gone from being good to absolutely useless. I used to Shazam songs and you could have the option to buy the track and be directed to iTunes. Now that option is greyed out and they’ve told me they don’t offer that option anymore but encourage you to take out a music subscription, so you can listen to it. Now even after they have updated the app it is still showing the greyed out option and you’d think they would have the intelligence to remove it. As Shazam is owned by iTunes, I’m not surprised with the continuing rubbish service they now offer that confirms to me that I’m correct in giving up on them soon and going for a different phone and music provider..Version: 14.7

Control Panel Song Recognition Is Useless!!If I could give the Song Recognition feature in the control panel a -10, I would, I find it just that useless. When I 1st saw this I was like “wow what and awesome thing” and instantly added it to my control panel and it recognizes all of my songs. But of course there is always a “gotcha” with anything this good because even though it recognizes the song it does not link them with my Shazam library like the app and if I clear 1 of my notifications on my list all the Shazam’s are deleted, thus no song recognized or saved to add to my Apple library later. This very very very frustrating and hate this feature. My memory is bad and that’s why I use the feature and leave the songs that I Shazam in my notifications so when I have a chance I can add it to my Apple Music Library. It’s an awful waste of space and if you’re going to offer it as a extension of the Shazam make sure all of the features work like app would or it’s just a waste of space..Version: 14.9

Apple Music syncing is always brokenEvery time Shazam release an update they break the auto syncing function and Shazamed songs are no longer added to the “My Shazam Tracks” playlist in Apple Music. I’ve tried using the Encore app, the standard app, disconnecting and reconnecting Apple Music, logging out and logging back in, and deleting and reinstalling the app. Nothing works. Songs have to be manually added. Very frustrating, that was my main use case for Shazam. It’s a great app and it’s even better on an Apple Watch, but I want to listen to music in Apple Music, not the Shazam app. Also, why the heck are the saved “My Shazam” tracks separate in Shazam and Shazam encore? Obviously Shazam encore has been depreciated but if I try and use the standard Shazam app instead I lose my entire Shazam history? Just a poorly thought out and poorly developed system all around..Version: 12.8

Stopped working for me after years of good use!Keeps saying no results on popular songs. Also showing the wrong songs when it finally gives one. :(.Version: 14.21

App doesn’t workDated: 14 May 2021 The app has stopped working. I am no longer able to Shazam any songs. It will usually say no result try again, every time, even if it’s a song that has previously been identified. I have deleted and reinstalled the app with no success. This issue started about a month ago and has progressively gotten worse. This is getting frustrating please get this sorted. I am running IOS v14.4.2 if that helps..Version: 14.11

Little disappointed.Well you know how your tuning this chick and everything is going sweet and a song comes on and she loves it and your pretending you know that song like your mum played it to you in the cot. So you swing your phone up hit Shazam and bang you need wifi. And you ain’t got wifi cause you blew the owner of the club off when he pretend to know you. So all in all I think Shazam should carry some sort of memory or ability to work under duress just like us men are. Cause you costing me time in the sack..Version: 12.5.1

Cool but there’s a flaw with the iOS implementationWhen you Shazam tracks from within the actual app and have the Apple Music sync feature these songs *automatically* get added to a custom Shazam playlist in the app. Unfortunately with the new iOS features that also allow you to Shazam track do not work with this feature… and that makes no sense because Apple owns Shazam! Take for instance, asking Siri “what song is this?” Siri will accurately get the song info and also allow you to open the sign in Shazam. All standard behavior. It even shows the new track a newly shazamed song. Unfortunately the automatic playlist doesn’t recognize this as a true Shazam. Same with when you use the iOS shortcut within the shortcuts app or when you use the newly implemented control center button. All three of these methods for Shazaming do not work with the Apple music syncing feature. PLEASE FIX THIS..Version: 14.4

Shazam doesn’t work with google music on iPhones.Shazam no longer works with google music on iPhones. Screw you, Shazam. What a load of garbage. Deleting..Version: 13.19

Shazam just sucks nowI’ve tried to find 12 songs with the auto shazam method and none of them worked i even played the songs for a solid 25 seconds each.. i had to maually search the lyrics by ear to find em🤷‍♀️ probably going to delete the app.Version: 13.15

Music won’t add with controlMusic won’t add with music control button on control panel. I have to actually do it manually in the app which defeats the convenience feature.Version: 14.21

I am done with your app.Finished with using Shazam. I had hundreds of songs I shazammed ready to make a playlist then out of nowhere all the songs were erased and I went down to 0 shazam’s. I was upset but thought glitches happen so I decided to give it another chance and retry but after reaching only about 40 shazams everything was gone again so i’m done. I had plans to create playlists but your software will not hold onto the data and i’m finished now. You really need to improve your app as i’m not the only one i’ve heard is frustrated. Shazam used to be one of my favourite apps but now I have no plans on using it anymore..Version: 15.9

Annoying issue I’ve had, and finally got tired of.I had SoundHound for years, but over time realized that it seemingly had a smaller database than Shazam around when I first installed it. It was fine for a while, but it seemingly only remembers searches when it feels like it? I can’t find anyone else that has had the same issue, but when I go to the app, and go through my Shazam history it will only track certain recordings. I can’t always check the songs I Shazam because often when I hear them, I’m at work so I liked being able to put it on, and sort of bookmark it for later.. but not the case with Shazam. For instance, today I searched for songs on 2-3 occasions, and all I have is a history result from last week.. I’ve finally deleted it to go back to soundhound simply because I know that my history will be saved there :/.Version: 15.5

DisappointedI love Shazam but for some unknown reason it no longer works on my iPad, fantastic with my iPhone.. I haven’t been able to receive songs since 2019. Recently I deleted the app and downloaded it again on the iPad thinking it would help, but I lost all my songs and it still won’t work.. I would be so grateful for an answer as I would prefer to use it with my iPad.. Thankyou. Now to add because I can’t do a new review. It still doesn’t work with my iPad. I really would like and explanation why. But I guess you just don’t have time to solve this issue which others have. So I guess I’ll just keep adding to this message until I get a reason..Version: 14.0

Absolute crapSuch a worthless app.Version: 15.9

New Control Centre button doesn’t save songsLove the quick add to the control centre.. but doesn’t save to the main app Shazam lost like auto Shazam would do. Because of this, the app doesn’t automatically add the song to my Music app anymore. Fix this please!!!.Version: 14.23

Apple Music VS SpotifyJe préférai quand l’appli étant associée à Spotify. Maintenant qu’elle l’est avec Apple Music, les titres ne s’ouvrent plus sur Spotify... Erreur en permanence malgré une connections valide..Version: 12.2.1

What’s happened?Been using Shazam for a number of years and it’s been an essential app on my phone. I’ve raved about it to everyone and it’s been amazing, reliable and quick. It recognised any music within a few seconds and nailed it 99.9% of the time. But the past few months it doesn’t seem to recognise anything. I’ve tried with increased volume, holding my handset at different angles, longer listening time, switching between WiFi and 4G connection but it doesn’t seem to recognise anything. If I reinstall the app it will work a few times but then it goes back to not recognising anything. Really frustrating as I loved the app for years- but probably going to permanently remove now as it’s so unreliable....😕.Version: 13.4

Used to be my favourite app, now too slowNeed to open the app and click the button quickly, to start identifying the song. How long it takes to return the result is less important. Shazam used to be great at this but now it takes too long. I sometimes catch the end of the song and want to Shazam it quickly before it finishes. Keep in mind you may never hear that song again..Version: 11.10.0

EmbarrassingThis used to be the best of all time for finding songs..now it’s out right embarrassing that it takes me recording it like six times and the entire song is over and it still has no idea what song it is. not to mention the songs that keep getting recommended to me sound ABSOLUTELY NOTHING LIKE THE ONE IM TRYING TO FIND! i’ve been disappointed and let down more times to count thanks to this app. the worst part is, i type two of the lyrics into google and i found the song immediately. also siri knows most of the songs i try to shazam because they tell me 90% of the time when shazam can’t even give me a song of the same genre or even by a related artist. this app is just embarrassing at this point. it’s embarrassing you call yourself a song finding app and you can’t EVER find a song. my phone works perfectly fine, so it’s not my microphone. it’s embarrassing standing there for the entire duration of a song completely still with no one breathing so it can hear you and it recommending completely wrong songs. over and over and over and over. DO SOMETHING. this all is garbage and belongs there. nothing has changed in years and it’s progressively getting worse every update..Version: 15.8

Hit and MissWhen I first got this app it was relatively basic which was fine, as it had the ability to listen and advise me of what the song title was 90% of the time. Unfortunately it did take a while to load then and crashed often while loading. Now it loads fast, has lots of additional features and can rarely tell me the song titles that I’m trying to locate anymore. Clearly I’m not after common hits, who needs an app for that?! So for the past year (roughly)I’ve hardly bothered, coz when I’ve really been stuck and needed it, it didn’t deliver!.Version: 11.10.1

Almost Great but Still got a BUG ☹️I LOVE 99% of EVERYTHING about Shazam. It Records & SAVES the Music I hope to ALWAYS have. It’s been recording & saving ALL my Music, even the ones I can’t remember I saved. And all to my Email too (Which I’ve had for YEARS). I love how instant it works & how it can find Most of the songs. Yeah, it still has trouble finding My Spanish speaking Music, but I Trust Shazam will get there Eventually. Although, I regret to say, but I have the Shazam app Icon, on my Scroll down menu (on iPhone 11) & yes, it does the job. I can tap on it & Shazam will instantly start recording & recognizing the song/music being played (on/from another app). BUT…… Once the Notification is shown/pops up & goes away, I later go to my actual Shazam app & the song I KNOW I just played & wanted memory recognition from, is NO LONGER THERE. Yeah Shazam tells me the songs I shazamed for THAT DAY & the days/weeks/etc. Passed. BUT MOST of them are NO LONGER THERE. Like they simply VANISHED. PLEASE Shazam. FIX THIS BUG. I Hate how it’s beginning to Defeat the purpose of even having a Shazam if it won’t properly store my songs anymore. & Who knows how long this has been going on. I’ve probably been missing hundreds of songs that I “thought was saved” when really, they weren’t. Moments GONE☹️ Be awesome Again!!.Version: 14.15

App Doesn’t Like Classical Music?As a beginner pianist I love listening to instrumental music and trying to play it on the piano, however this is difficult to do without the name of the piece. I thought this app would be able to help me out but it didn’t in the slightest: I got six different songs (some of which were techno and rock??) when I “Shazamed” the same, solo piano, piece. I tried this on both my phone and laptop but had no success with either. I was playing an audio clip and the music wasn’t live so I don’t think the fault lies there..Version: 13.15

It’s an awesome app but..I’ve used Shazam for years but it has been the first time that the app has stuffed up. I shazamed a couple of songs last night. Today I wanted to put them on my playlist. I went on to Shazam and tried to swipe where I shazamed my songs and all of a sudden the app freezes. It won’t allow me to see any of the songs. Everything else works but that. I have tried deleting the app and getting it back, I have also tried turning my phone off and on again. That doesn’t work either. Please fix this..Version: 12.7

Sort it out!For the last few weeks something has happened and I’ve lost a lot of songs on my Apple playlist via everything I’ve Shazam’d, everything is updated accordingly but something isn’t clicking between them both, I’ve tried a few avenues (un-sync, re-sync, disconnect Apple Music and reconnect it) even when I’ve lost the will to live and try make do with the list I got a day or two later that list has diminished again. Before everything messed up I had at least 950 songs on my Shazam playlist via Apple Music now I’m lucky to sync 700 - at worst it’ll sync the very latest songs I’ve Shazam’d - so for instance today 5 songs on a playlist which should be closer to 960. 🤷🏻‍♂️ so what’s gone wrong? What’s changed? I’m getting pretty annoyed with it, all the songs were in a place I could remember, now, I’ve not got a clue. Pretty disappointed and pretty gutted about losing the songs via the app too. I’ve just checked my list on Apple Music and my playlist is showing 178 🤦🏻‍♂️ please sort this issue out. It’s not on..Version: 13.17

Song recognitionThere are a lot of songs that Shazam doesn’t recognize that they should. And yes, I hold it close enough but not too close and it always says “this is tough”.Version: 15.9

Not ImpressedThere’s more to life than just Money - Shazam you keep coming up with annoying ways to try and get its users to buy Songs. We now have another with the latest Update - a stupid notification taking up a good part of the screen trying to get us to go to Apple Music. I’d rather be able to see the info on the screen about the Songs. A Music type App that failed to realise that music lovers don’t need to be pushed to buy music and I wasn’t a real Fan of you getting the Video to auto play after every Shazam & waste my Mobile Dara. Think about it Shazam....Version: 13.1

No way to report incorrect identificationsWhilst it can identify all the typical music the normies listen to; it struggles to identify some music in the Drum and Bass genre. I had it incorrectly identify an Alix Perez song 5 times; before it got it right on the 6th attempt. I had it just plain incorrectly identify another song, I kept trying and it said not foujd. I would have given it 5 stars but because there is no way to report incorrect song identification and provide feedback for correction, or even provide new song data for Shazam it gets a 3 stars at the moment..Version: 13.6

The good and bad thingsThe app is pretty Great, although I saw a clip of a private video and it was a really good song sure I tried using this site be able to listen to the song without having to be the person who made the video, but it came up with A different cover of this song and instead of the one I played, but it did help me find out the name of another song I really like it and I am so glad this app exists.Version: 14.6

The new updateI have always been a big fan of Shazam and have never had a bad thing to say about them until now. Ever since you guys updated so that you can get to Shazam from the control centre, any song I Shazam gets lost. It’s not in my history at all so the songs I though I Shazamed have just not been saved. And you would think that just clicking on the notification and going to the app would save it but it doesn’t. For some reason it doesn’t count unless I go to the app directly, which wasn’t a problem before but there is no point in making this an option if doesn’t work. Please fix this, I am losing songs I really like and now can’t remember exactly and am just going through ever song with the same title hoping to find it again.Version: 15.3

Ok if it’s popular but, makes lots of false positivesFind it really struggles with anything other than the top 100. Obscure or old (5 yrs or older) it really struggles - often giving the completely wrong answer which just wastes your time. Considering the amount of data they haul from your mobile it could be better This app just keeps on getting worse - some of the suggestions it throws up are way off track. Could be so much better.Version: 13.10

3.5 starsThe live music lyrics could be better. Like I don’t understand why it hears the lyrics and recognizes if it is an a wrong place and “catches up”, but really, it doesn’t recognize if it’s paused? Can’t even hear any music but it continues as if it does. Pointless feature. And I appreciate that it has lyrics, but some popular songs don’t. They should sync to more than one website for lyrics. The ads aren’t personalized either, and honestly I wish it was. I don’t mind a clothing ad geared towards my interests every now and then, but constantly seeing the same add for AHS Apocalypse while trying to look at lyrics for my worship songs... I keep covering it up with my hands as I read bc I don’t want those kind of frightening images in my head. Being personalized ads, even just variety would be nicer. Don’t want to see the same ad every time I Shazam a song. And auto Shazam doesn’t work that well either.Version: 11.13.0

How has this become so slow and bloated?I don’t understand how developers seem to love destroying apps just for the sake of doing something (bored?) with each iteration of an app? I just want to load this, tag it and then read up later. I don’t need fancy graphics or anything else. I also don’t need it to take 5 seconds or so to load on an iPhone X then fail to transmit the song every single time and be told ‘will be tagged when online again’ only to go to tags and find its already been done. I’m going to hazard a guess this is all to advertising but I’m on the edge of just deleting it and not bothering any more. When it does work, it’s fine (if I can load it in time before something ends)..Version: 11.8.1

Where is the import to YouTubeIn old Shezam app you could find your shezam songs in YouTube, but this stupid new app doesn’t have that feature. It sucks big time..Version: 15.9

Recent updates have bricked the appNever had an issue with Shazam/Shazam pro for the 5+ years I’ve been using it, however a recent update has made it so the app no longer works. When you open and tap to Shazam it instantly stops, you can repeatedly try this to the same result, and engaging auto Shazam does nothing either. Turning phone off and on, deleting the app all result in nothing. Not sure what the resolution is but hopefully an update will fix this for iPhone 12 users (not sure what other phones are having this issue)..Version: 15.1

Not nearly as accurate or useful as claimedI really don’t get the appeal of Shazam. It usually doesn’t work. If it’s a top-40 song, it works pretty well. Anything else, and most of the time it says “No result”. Or it picks a song seemingly at random. Then if you try again, it picks a different random song. It has no concept of “I’m not sure what this is so here’s a couple guesses”. The wrong answers are never even from the right genre. It’s like talking to a smart-but-dumb computer on a 1960’s sci-fi movie. There isn’t a way to train it, either. It’s even difficult to remove an incorrectly Shazam’d song from the history — it takes about 6 taps, which is about 5 too many for something I want to do half the time I hit the Shazam button. The other case where it’s good but not useful is classical music. Its accuracy with classical music is excellent. Unfortunately, again, it snatches defeat from the jaws of victory, this time by displaying only the title and *performer* (usually conductor), but not the composer. “String quartet #7”? I guess that narrows it down but it really wasn’t what I was looking for. I wish Shazam worked well, and provided results in a useful format. Right now, it’s a novelty when it works at all. UPDATE: Now it’s started nagging me about “cloud backup” and a bunch of other useless stuff. Please stop. You have one useful feature. Make it better. Don’t go trying to make me integrate my life or some garbage like that..Version: 14.1


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