- 84.0LEGITIMACY SCORE
- 85.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Westpac App User Positive Comments 2024
Westpac app received 45 positive comments and reviews by users. Can you share your positive thoughts about westpac?
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Westpac for Positive User Reviews
✓ IPad appPlease make an iPad app for it now, then would be the ideal 5 star :).Version: 3.7
✓ Very GoodIt's a very convenient for us young people to check our account status. Thanks for all the convenience and the supporting of Retina display..Version: 3.51
✓ 30 Years TogetherDear Westpac, Thank you for being my security, role-model and friend. It has been a mutually beneficial business relationship for 30 years, and I proudly wear our association as a badge of honour. Yes, there were times when it looked as though I wasn’t going to make it through a couple of life’s hazards such as divorce and serious illness, but you stood strong with me throughout the bad times, and those bad times only served to strengthen our resolve to get through it together. And when we did, we were both highly rewarded for our patience. The good times naturally returned in my case. I am very humble and proud to continue my journey with Westpac..Version: 10.13.0
✓ Works greatThis little app is stylish and is great for banking on the move..Version: 3.61
✓ KEYBOARD 🙌🙌🙌Loving the new keyboard! ⌨️.Version: 7.2
✓ Very good. Quick, simple, easy!Very good. Quick, simple, easy!.Version: 6.60
✓ Serves its PurposeDecent app..Version: 3.82
✓ Easy bank appI find the app very easy to work with and allows me to get a lot of my translations done. A few things you need to do are not there yet, but I am hoping they will gradually be added. There are a few things that I try to do that send me into a loop. Some searches return topics unrelated to the query. It would be helpful to have a clear list of what you can’t do with the mobile app. I can’t remember the way I got there but one sequence asks me if I want to transfer to Safari then gives me no options and from there I am stuck, no way forward or back. Please keep at it as is much quicker for paying bills on the go. I do wish that more of my regular billers would sign up for BPAY view..Version: 8.5
✓ Westpack appFast and good!.Version: 8.16
✓ Overseas benefit appreciatedI live overseas and the app now makes Australian banking so much easier, saving time while assured of my banking security Design of app is world class, perhaps superior to my US banking apps now using face log on is great!.Version: 10.10.0
✓ Fossil fuel divestmentI love the app. But hate that my mortgage is with a bank that invests in climate destroying fossil fuels..Version: 10.11.0
✓ Good serviceGreat bank. Very good friendly staff at all branches I have visited Can’t fault Westpac. Great app. I hope westpac keep their branches open great well trained staff.Version: 11.1.0
✓ Very cool appAmazing banking app. Well worth exploring. Traveling overseas and used features to lock my credit card, alert bank I was in US and changed my limits so I could purchase Christmas presents. It was so easy!!!.Version: 6.60
✓ Very happy except 1 thingI’m ve try happy with the features of the new app, especially they have listened to my previous feedback and now have notifications for when money goes in and out of my account. However, it seems that I have no longer received notifications for the money goes into my account (which it worked before) and I’m not sure why. I went into setting and check Notification, there’s still Push notification turned on for Credit transaction but I still don’t get notified. Can anyone check regarding this issue? Much appreciated.Version: 10.2.1
✓ Last update is confusingThere is a flaw in app for location access (may be cached location access) . i was asked to allow access to location at launch through a full screen message. on settings screen (ios) I was not able to see the location access setting because iOS had not prompted me for locarion yet. it was a blocking loop and only way to get out of it was to skip and exit from alert. only then ios prompted for location access. reproduce steps: have functioning app and complete login after allow access to location. reset ios settings (settings -> general -> reset -> settings reset). open westpac app after reboot..Version: 8.2
✓ Please fix bugs, add transaction date/time, reduce web view usageThere are various bugs and glitchyness that have stuck around. Including glitchy cash flow charts, app freezing after performing a transfer or payment, app crashing after flicking between months in cash flow view, frequent timeouts and errors for downstream services/APIs. Suggest you focus a team solely on monitoring your error logs, crash logs, user feedback, etc and squash these bugs. Clearly lots of users are complaining of bugs. Please add transaction date and time (not settle/clearing date), then properly order transactions by date/time. Also recommend reducing use of web view and web handoff - build natively. Or at least, disable ability to zoom and scroll horizontally when in web view - making it at least feel native. For example, the ShopBack web view..Version: 11.2.0
✓ Overall, love the app but hoping for an update!Love the app overall but this newest update on my iPhone is losing connection and dropping out, which happened when I had just pressed pay to someone. It drops out very frequently and every use. I have the latest iOS phone update so I’m not sure what else I can do. If you could please fix this tech issue, it would be great to have a new update to fix this. I also preferred the logout button on the Home page - the new position on a different page doesn’t feel natural. Normally, the app is very reliable and the features are easy to use - I was always a big fan and enjoyed using it. Thanks for your help..Version: 11.1.0
✓ Overseas bankingExcellent customer service! The customer rep solved my problem when I called from overseas in a courteous and knowledgeable manner and was fast. He was a good listener and efficiently walked me through the app and, presto, done! Couldn’t be happier!.Version: 8.10
✓ Westpac nz supported by websiteHead over to Westpac site and click on mobile banking login. Then save that as a link, same as an app without having to update often..Version: 3.5
✓ Very Flexible AppI too was surprised to see several negative comments. I use my app in N as I maintain an Australian account for our winter sojourns over there. I requested a contact phone number from the bank in Maroochydore who were happy to give me one that I could access from NZ. As regards passwords, surely it is safer to have a separate one for banking anyway, so it should be no problem to change it. I find the app so easy to navigate & very clear to follow when arranging payments, transfers etc..Version: 8.15
✓ Very user friendly appFast download and setup. Does exactly what it's supposed to..Version: 6.60
✓ Very good but add a calculatorGood, easy to use app. However, a calculator within the app would be very useful to help me work out my bills/savings each payday..Version: 8.5
✓ To all the negative reviewsPeople can't read descriptions and NZ isn't important enough to have it's own app store, it's the same one that australia sees with NZD currency.Version: 3.51
✓ A massively improved experienceThis new redesign of the Westpac app is leaps and bounds ahead of the old version. The performance improvements are so much better and I love that you can swap back to the old 'classic' red app icon! I know that sounds trivial but I really didn't like the white one. Now that you have merchant logos and the more detailed transaction descriptions this is so much easier to find what you're looking for in the transaction list. My only gripe is that there's no push notifications for received payments. If you made that happen, real time notifications for received payments, this would be perfect!.Version: 10.0.0
✓ Perfect except for lack of Apple Pay or an alternativePerfect except for lack of Apple Pay or some sort of tap and pay solution like the one CommBank has. The upcoming Beem is only for transferring money person to person, not for paying retailers at point of sale, so it’s pretty useless. The upcoming wearable solution also isn’t very helpful as I don’t want to have to wear a separate item just for Westpac banking. It would be great if they at least had a device that attaches to my keys or similar - if they can do wearable tech I don’t see why they can’t make a device that attaches to a key ring. Most wearables are worn because they need skin contact to measure variables, I don’t see why we’re limited to wearables for tap and pay banking. It would be great if Westpac just kept things simple and signed up for Apple Pay. If ANZ and many smaller banks and credit unions can afford to do it Westpac can too, they’re just unwilling to lower their margins. Short term thinking, if they don’t provide an iPhone tap and pay function in the next six months or so I’ll seriously consider moving banks despite being with Westpac for over 20 years, and I don’t think I’ll be the only one. Other than my Apple Pay gripe the mobile app is great, much better than internet online banking, hence the four stars despite the big whinge!.Version: 8.3
✓ 👍🏼My app has been a lot more stable since the last couple of updates, I’m enjoying some of the added features but still feel like they could make it even better and with more personalised features. I love how ANZ allows you to set different pictures on your digital cards in Apple wallet as it helps identify which card you need to use easier than my 3 red cards in my Apple wallet. I also have a few different profiles but one of them I use 99% of the time so I wish I could have that profile set as default instead of having to change it most time when I log in. It just makes it an added step I need to do before I can bank. Also needs Dark Mode..Version: 9.0.1
✓ 5/5 stars!! AwesomeAwesome app. Travelling Australia with limited access to computers and branches coz farming in the outback. A teller/cashier mentioned this app to me on day. I love that dude!! This app is brilliant and I couldn't cope without it! Excellent work Westpac!!!.Version: 3.82
✓ Fantastic appAs a first time user, I found the mobile app to be extremely quick and easy to use. I will be using the mobile app for all of my transactions..Version: 7.2
✓ Light and responsive app!App is light weight and responsive. Would be better if there is feature to send push notifications in app for bills, daily balance, etc..Version: 6.70
✓ Very bad exchange ratesI would like to see your exchange rates for the day before I take cash on my ccard. I was shocked at how much your company takes...! It’s unbelievable.... I will definitely not use the Westpac credit card to get cash overseas again!!!.Version: 8.9
✓ Feature request - money potsOverall happy with the app but was wondering if i could request a feature. I would like some kind of ‘money pots’ feature within savings account so that I could just have 1 savings account but different pots to allocate the savings to ie one pot for a car, one pot for furniture, one pot for shopping etc etc. Doesnt necessarily have to be exclusive to a savings account… i just want to be able to get my salary, and easily uphold my budget plan by automatically allocating funds to the pots that im saving for rather than having multiple accounts if that makes sense.Version: 11.0.0
✓ Banking at your fingertipsThis app is efficient, quick and easy to use. It has an impressive portfolio with types of cards available and their details. It might be better for DOB to not show a calendar but rather the option of day, month and year. Only because it took me a long while to get to my year of birth as I didn’t realise you could press the month to change the year!!!.Version: 10.1.1
✓ Really useful...This app seems awesome. I'm from the UK and set up a new account. The online banking took no time to set up and I logged in straight away. Haven't used it for transfers yet but it shows you all aspects of the account and the branch/ATM finder is really useful and quick. Thanks westpac :).Version: 0
✓ Interest rate & bank fee charges on mobile appThis would be very handy to add and bank fee charges from other countries when sending money..Version: 8.14
✓ MsYour finance manager, Mamun, is exceptional. He goes beyond and above to offer an extra ordinary service to WP customers like me. Things do not end just simply by putting a dot as other finance managers of other banks do. He analyses the problem of the customer then tackle it with his years of experience where results are both beneficial/fair to both parties. He guides/updates us every step of the way. Customer service post settlement was also present by continually offering other services that will surely benefit us e.g home loan insurance. He is a jewel. We are glad that we found him again after more than 5 long years. Thank you..Version: 10.13.0
✓ Good appThis app is very good for Australia Westpac Bank user. But why it is in NZ store?.Version: 0
✓ Westpac HaymarketOpened up a non resident bank account today It was seemless and bank customer services officer, Nakita Bracker was polite caring and patient. She guided me through all the steps and answered all my questions. Thank you.Version: 10.13.0
✓ Amazing upgrade mobile appWow well done on the refreshing upgrade that was needed. I think you nailed pretty much, each section has been properly planned and thought out very nicely. Especially the first three sections: Home - great overview over the account. Quick and easy way to dive into each one. No clutter, very clean UI/UX Cards - actually packed in a lot of real features, love the swipe left and right between cards. You guys totally nailed it $ - awesome quick load actions to use most common actions like transfer funds. Love how it pops up as well As someone that’s been with Westpac since first online banking website and first mobile, I appreciate the long road it’s travelled over the years. Congrats! The only part that is a little slow is the product and profile sections - where you decided to go for an in app web browser. Why didn’t you just preload the data so it loads instantly instead of waiting for webpage to load. Even if it loads previous visit data right away while it refreshing content. On a good note - you put in some nice spoilers like Change app icon and other colors. I hope the customers appreciate the time taken to put this together for them. I know how hard it is to do it.Version: 10.0.0
✓ This app is great…The new app looks so much better than the previous one! It’s good to see that the major banks are catching up with the times and adopting for the digital platforms. I’d also love to see some minor improvements to this app… 1: Work on making it so that transactions are in order of when they were made in real time, and so they’re not affected by settlement date/business days. This would really help me understand when I actually made the purchase! 2: I’d love to see this app optimised for iPads! Considering I like to use the larger screen sometimes it’d be amazing to have this new app properly optimised for iPad screens, and not a scaled down version! 3: Work on a new feature, that gives us insights into how we’re spending, how much money is coming in/out each month. This would surely help your customers better manage their money more easily! Overall, good app, it definitely is better than an app that used to be just a mobile version of internet banking on mobile!.Version: 10.5.1
✓ App works good until there’s an outage…The app goes down frequently in the late hours on the weekend (presumably for maintenance). Not great if you happen to be out for a special dinner or function. Aside from higher reliability, I’d like to see a simple app with limited access to your account, that can print out a hard copy of all transactions in realtime. Trying to track spending, is incredibly difficult with debit cards that may not process transactions for days. I want a hardcopy of my transactions, automatic produced on a paper spool printer, sitting at home & producing a hardcopy that I can use to verify the digital transactions are accurate & legit..Version: 11.0.0
✓ Useful app, but tired interface...The app's functionality has been fine in my experience, but the interface looks quite dated and crummy - NZ's westpac app looks great, and westpac AUS needs to follow their example in terms of design..Version: 5.02
✓ Makes secure banking beyond easyWhat more needs to be said? Switch to Westpac just for this app Everything is so incredibly easy and quick. You don’t have to remember loads of crazy long numbers, it just works, but it’s still very secure. I know most Aussies supposedly hate their bank... not me. Westpac makes life simple in so many ways, while other banks turn every little thing into a nightmare Pay direct to a person’s mobile number is neat (or get paid by just giving someone your mobile number!) transfer between accounts takes moments, checking your balance can’t be easier without putting on your phone’s lock screen (don’t do that)... accessing past statements takes seconds, making payments even oversees is just a few clicks I’ve banked with other banks overseas (major US-based global banks) and they’re about 25 years behind in terms of customer experience If you’re sick of your bank, try this one. Seriously (My only affiliation is honestly as a customer).Version: 8.3
✓ Love the app !!!I love the new app amazing features but I would hope to see some update in the future which includes alerts for bills and subscriptions just like com bank has in their app and I hope to see alerts for the phone about when there is money deposited or when suspicious behaviour has happened and tells us when a website is bad or dodgy com bank has all these features for their everyday customers. I wish there was a feature where it would budget and predict savings and show what bills are due and any direct debits ..Version: 10.1.1
✓ Too easyA super easy to use app and everything works the way it should..Version: 10.2.1
✓ Handy way to bank with westpacUseful app makes it faster to do my online banking. NZers are complaining in the wrong place..Version: 3.61
😕 Westpac Negative Reviews
