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Lufthansa App Complaints & User Negative Comments 2024
Lufthansa app received 126 complaints, negative comments and reviews by users. Have you ever had a bad experience using Lufthansa? Can you share your negative thoughts about lufthansa?
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Lufthansa for Negative User Reviews
✓ Doesn't workThis Ap won't let you check in, despite that being a clear feature. This is why other places check their aps before releasing them.Version: 4.5.1
✓ GlitchyNothing works… everything I try to change an option, I get an error message… rendering this app useless..Version: 8.10.0
✓ Mess upI booked a flight San Francisco to Madrid via Munich business class. Got phone while out of town stating flight sfo to Munich was cancelled and over the phone I got the reroute. I had to fly to Frankfurt short turn around made even shorter by the confusion over wheel chairs. I’m. 80 and had been told it was a long way to change terminals. Finally got to the gate as they were boarding. I had a 6 hour 20 minute layover in Munich and was booked into economy. I made numerous phone calls to Lufthansa to no avail. So my 16 hour flight turned into nearly 24 hours. I checked the the original flight was not cancelled Thanks Lufthansa.Version: iOS 8.9.0
✓ AwfulUpdate: This app now sends me relentless push notifications for flights I am not even booked onto! Somehow the worst airline app has gotten even worse! Original: How can anyone get it so wrong?! The only thing you need the app to do is provide quick and easy access to your flight information yet it forgets it instantly! Every single time I open the app I have to input my booking number to find my boarding pass! So so bad..Version: 8.9.2
✓ This app seems a little behind other airlinesThis app’s functionality and interface seems far behind other airlines, even those that are in the budget airline sector. When trying to amend options on bookings it seems that the app has to open up clunky extra pages rather than dealing with the requests within the app. I am very surprised by the quality of the App considering this is Lufthansa producing it.... Disappointing.Version: 7.7.1
✓ AmkoApp is slow, unreadable, poorly designed (eg it doesn’t link my login info with MyFlight). Really disappointed!.Version: iOS 8.9.0
✓ You will never see your money..Lufthansa is a scammer company!!!! We used them for so many years and then it went down the hill. We never got our COVID cancelation money back( although they where the ones who canceled). For months and months we were checking and calling to get our credit or money back , never received it…!!! This time with war in Ukraine, the same …would not let us fly to any other closer country,since there is war , didn’t offer any choice to safe our ticket, just said ,” you have to cancel your ticket . Now again, no refund email and no info about money. In general we lost two tickets and not even for our own reasons !! Pretty unfair!!! Do not go with this airline , they will steal from you without any shame!!!.Version: iOS 8.9.0
✓ Badly designed appThe app is pretty awful. Based on what I’ve seen it doesn’t remember your login for very long and requires you to login multiple times to just check your Miles & More account balance. Rather than use my Miles & More account for a recent Star Alliance flight, I should have just signed up with the other airline. Given that I’ve had issues with bookings on Lufthansa in general in the past, I’d say the best advice is to just avoid..Version: 8.10.0
✓ Worst flight againIt was 2019 when I first flew with Lufthansa, it was the worst. Now 2021 you would think it’s gotten better but no just worst never again agent in Cairo Egypt are so rude to me won’t help with my issue. My seat on the plane was dirty from past passenger and with covid you would know better to make sure it’s clean and sanitise..Version: 8.7.2
✓ Does not work with 3.1.1Handy app. It just stopped working with 3.1.1 on my iopd touch..Version: 0
✓ Barely ever worksThis app barely ever lets you log in. So much for German reputation..Version: 7.8.0
✓ Worst airline ever.Ever..Version: 8.9.3
✓ Buggy, slow, and confusingThe app is as bad as the website. Not intuitive, lots of dead ends (eg there’s an option to print receipts but it clicks out of the page if you choose one), and the 24-hr chat isn’t working..Version: iOS 8.9.0
✓ This app made me want to jump out my window.This is the worst airline app I’ve ever used. I fly frequently using budget airlines so that is saying a lot. The app does not save any of your details, times out and obviously not native for iOS. I basically wanted to jump out of my window rather than use this stupid app again. I tried checking in online and the experience isn’t that much better, so I have come to the conclusion it’s just Lufthansa..Version: iOS 8.9.0
✓ BoboCan't seem to get anything on this app to work. Pretty sloppy from such a major airline not to test an app properly before releasing it..Version: 2.3.2
✓ Booking issueWhile we try to book the ticket , while providing the name of person travelling it always mis spells the name , So annoying and frustrating.. Plz look into this.Version: 9.133.0
✓ The calendar is bugged pls fixThe calendar in app clearly has issues when I select a date it saves as a previous date. Then I had to actually select a day before to save the proper date … pls fix.Version: 9.322.0
✓ Canada?!Why is my country not listed and why are they all out of order? ‘United Nations’ is listed as a country but not Canada? Guess I’ll go 2 hours earlier since I can’t check in…👎.Version: iOS 8.9.0
✓ SO slow, buggy.It’s so painfully slow. An eternity goes by while it loads your flight information. It also freezes while payment information is being processed so you lose your upgrade price, when you go back to try to book again..surprise, surprise, the price has increased! Frequently also if you have two connecting flights, baggage drop info is only displayed for the second one. Basically don’t use this app..Version: 8.9.3
✓ Downgrade, not upgradeThe only upgrade is the look, but you were so ambitious to provide all the possible bells and whistles that you forgot what the main use of the app is. The first time I used it, I almost missed my flight because the “Add booking / Check in” button and the result of the operation made me think I was checked in, when I fact all I had done was just save a booking. The most important functions used by frequent travelers like me are hard to find and not intuitive. You get a one star on user-friendliness and usefulness, dear Product Owner & Development Team. It shows that you don’t fly often. What you wanted, instead, was a fancy look. You succeeded, admittedly, because the look is sleek, but who cares about appearance if functionality is poor?! Fix it!.Version: 9.130.0
✓ The worest air lineAvoid.Version: iOS 8.9.0
✓ Login doesn’t workI can’t login, I enter my email and password, it doesn’t show any issue just returns me to home as a guest. The website is awful as well. This is my first time with Lufthansa, I’m really afraid to fly after seeing their app..Version: 8.10.1
✓ RedundantJust use their online website. This app is useless for online check-in as even with the “boarding pass” they provide, you still have to go to a desk and get in a queue to get your real boarding pass and have your travel documents checked. Also useless as you cannot really manage your booking, such as special requests or arrange for special meals ahead of time. As a guest, by pressing on “Booking overview”, it just logs you out..Version: 8.6.1
✓ Worst ever - customer service is NOT answeringThe concept of customer service escapes this company. Do you have a question? Go online is their response. When you go online the response is ‘we will get back to you within 30 days’. What about my luggage? Trip of a lifetime to Ireland. NOPE, no luggage for 5 days. We are going home in 1 1/2 days and have spent most of our time here shopping for replacement clothing, toiletries, essentials. Air tag says it has arrived here, we spent 26 euro to get to airport and pick it up ourselves. NO ONE HERE. Sign posted “ ZERO TOLERANCE FOR ABUSIVE BEHAVIOUR TOWARDS OUR VALUED EMPLOYEES PLEASE BE DULY ADVISED THAT WE WILL NOT TOLERATE ANY FORM OF ABUSE, WHETHER VERBAL OR PHYSICAL, FROM ANYONE TOWARDS OUR EMPLOYEES UNDER ANY CIRCUMSTANCES. THE SAFETY & WELLBEING OF OUR EMPLOYEES IS OUR UTMOST PRIORITY PLEASE REST ASSURED THEY ARE DOING THEIR PERSONAL BEST TO ASSIST YOU IN A PROFESSIONAL AND TIMELY MANNER IN VERY CHALLENGING CIRCUMSTANCES. SO PLEASE BE KIND AND PATIENT AND THEY WILL HELP YOU TOO! SKY HANDLING PARTNER MANAGEMENT” How convenient for them. I will be spending the extra time and effort to get my things returned AND filing appropriate claims There is NO excuse for this behavior..Version: 8.10.5
✓ Good when it doesn’t crashThis app is easy to navigate and I really like the passport scan function that saves entering details at check in but it crashes regularly. If you click on one of the options it takes you there but almost instantly returns you to the home page. Lufthansa has got to be one of the most reliable and consistently good quality airlines in the world so the app should match that..Version: 7.7.1
✓ No good on Apple WatchGood information on iPhone which failed to appear on Apple Watch both in glance and watch app. Tried deleting and reinstalling for watch but not resolved. "No information available"!.Version: 5.3.0
✓ Keeps crashingI wanted to make changes to my flight and the app kept crashing.Version: iOS 8.9.0
✓ Pathetic webview version forcing you to give out personal dataThe update worsened things. At first start it asks if i want to manage personal data or do it later. Selecting first option the app brings you to the initial screen with 2 options instead of 3: login or register. Regardless if i terminate at this point app or not, I NEVER can get back 3rd option that allows me to bypass registration. So if i click Register, appears again pitiful webview screen where exactly HALF of the screen is blocked by Accept/Manage "data stealing" dialog(cookie crap). By clicking "Manage data stealing" button the app hangs totally. Termination helps as well as deleting forever..Version: 7.4.1
✓ I’d give a 0 star if I could!You customer service sucks! I waited for an hour and a half to speak with a rude, racist, horrifying agent that was screaming through the phone and hung up suddenly. What a horrible experience! Never booking with this despicable airline again! Shame on you!!!.Version: 8.6.2
✓ Stop Logging Me Out!!!!Why does this app consistently keep logging me out?? I fly with Lufthansa 2 or more time a week but feel I keep needing to log in with my miles and more id every 5 mins. Great app for boarding passes and syncs well with rimowa etag app for baggage tags but the fact you can have multiple ids and account miles and more Lufthansa id etc etc makes it confusing. Let me log in and stay logged in. Other than that standard airline app like the BA one.Version: 6.6.1
✓ Most frustrating app I’ve triedI’ve never had any luck getting this app to work over the 3 yrs I’ve tried. Ex: It makes you check in to get boarding passes even if you’ve checked in at the counter or online. Then after “downloading the boarding passes to the app”, it makes you check in again to see them. Never got that to work - dropped back to paper. It consumes enormous battery. Started with 95% and after 30 min of struggling above I’m at 85% (only app running). Travelers are better off with paper tickets and boarding passes than this app. There are other issues but this is a start..Version: 9.344.0
✓ UselessAbsolutely useless!!.Version: 2.3.2
✓ Fares are higher than booking elsewhereI have used this app for years but the recent version of the app (Jan 2018) has really slowed it down. It’s almost unusable. But more concerning is the booking function. A number of times recently the price of a flight has been £50 to £100 more expensive in the app compared with the exact same flight and dates booked via a Google search. Don’t expect the app to give you the lowest fare! They are ripping off their regular customers thinking that they won’t check prices elsewhere..Version: 7.0.0
✓ InconsistentThe app knows about my upcoming travel and shows it to me using auto login to Lufthansa site. But if I want to change anything, it requires me to enter booking number manually (the one it just showed me on "upcoming" page).Version: 2.4.1
✓ Disappointing performance, features not working properly, customer support non existentBeen a frequent flyer and a few years gold status, and I use the app regularly, but in the past months I see it degrading both as features and performance. I don’t get checkin notifications anymore, flight status almost never updated on time, seat maps are usually wrong, M&M number is not automatically transferred to the boarding pass, so I need to claim miles retroactively. My mails and calls to customer service are rarely answered, and when they are I only get standard apologies but no solutions..Version: 7.0.0
✓ Disappointing, lots of bugsBeing a frequent flyer I was surprised that the check in app does not offer the option to add luggage before, during, or after check in. There are also a lot bugs, eg even when checked in through the app it doesnt even show that very boarding pass and to retrieve it, one has to type in all the check in information again, which btw cannot be saved, just like booking or frequent flyer numbers which need to be typed in manually input every time any information is needed. In short one is better off using one’s browser rather than this app for anything flight related with Lufthansa..Version: 7.5.1
✓ Ignoring my requests for refund for ticketsDue to emergency surgery, I was delayed by a week. While re-booking unable to transfer fully refundable tickets and forced to pay $268 more for same seating. Ignoring my requests for refund for my initial ticket payment. All agents unaware of the requests and they each advise that the tickets were refunded. Payment never refunded and additional charges immediately taken from credit card. 4 weeks later, still no refund for initial tickets. Terrible service.Version: 8.7.2
✓ Not workingDoes not recognise my latest booking reference..Version: 8.9.2
✓ Ruddy awful compared to all othersI could not even use the app to check into my return flight, but had to go via the email, adding all details again. The UI is a shocker, nothing is intuitive I am really annoyed with Lufthansa about this. And the worst thing about it.. there is nothing I can do other than write a petty review on the App store! All those five star reviews have to be fake!.Version: 8.6.2
✓ Can’t even register the appCan’t write a review for the app itself because I can’t even register to set up the app. I’ve requested the link to reset my password seven times (even though I’ve never set up the app to begin with). The link never comes. Traveling internationally in two days. I’ll have to use their website/phone to do everything I would normally do with an app. Website repeatedly rejects our passports saying they’re invalid. Will have to print boarding passes and confirm flights by phone. I guess I’ll show up at each airport with my travel documents and do everything in person and hope for the best. Not turning out to be a relaxing vacation so far..Version: 9.338.0
✓ Surprisingly poorly designed & ineffectiveGiven that as an airline Lufthansa is consistently well-run and has a high standard of quality with their operations & service, the functionality of this app comes as quite surprise. It is so problematic with the most basic tools, such as: a log-in process that is clear & quick, retaining booking information, providing accurate updates, allowing for quick/easy access to boarding docs, allowing for a simple, streamlined check-in process, and making sure passport docs are saved properly…& that is just the most obvious stuff. It would serve Lufthansa well to revamp this app, and perhaps study in detail the features and functionality of other airline apps..Version: 8.10.0
✓ DisgustingMy flight has been cancelled 2 days before my flight and when I was trying to call the customer service they didn’t even reply for the whole day, I tried to rebook on their website and the website didn’t even work. I tried to do the check in and they told me the flight has been cancelled and they gave me options of alternative flights which were even full and I couldn’t book on it, all of that just 2 days before my flight. Terrible company, so terrible..Version: 8.10.0
✓ Late departure and connecting flight missed!!!Our flight from Lyon took off with one hour late. Our arrival in Frankfurt was on the run way at 5 pm, 60 minutes late. We had to take a bus. The boarding of my next flight was closing at 5.15, I ran as much as I could and arrived at 5.24 and was told the boarding was closed. I went all over the airport to finally found the Lufthansa service center. Waited at least 20 minutes to be helped. Got a rebooking for the following day and a hotel night, dinner and breakfast. We waited one hour for the shuttle to the hotel. It was packed with young children, old people and handicapped people. No air. It took us about 30 minutes to finally reach the hotel. So overall, it took me about 3 hours between my missed connecting flight and to finally sit in the hotel room..Version: 9.328.0
✓ Could be betterThe entire Lufthansa system could use a do-over. On the plus side, my tickets for a family of four showed up in the app and could be scanned at the gate, security, and customs. On the down side, entering passport information is a complete fail; I was only successful on the website ON MY PHONE. Very frustrating all around. The info I put in for my flight to Europe was not copied to my return flights and it all had to be entered again. Also, my Miles account never showed my flight information, I could only see the flights logged in at Lufthansa..Version: 7.3.0
✓ Comment from a Senator frequent flyerIf it isn’t broken don’t try to fix it ! This application used to be very good until someone had the smart idea to change it! I used to use this application on weekly basis to book my LH and LX flights. Recently it was even more important to have this application properly working since Lufthansa drastically cut the head count of its reservation and ticketing services, no longer providing quality services, even to its preferred customers. I was forced to upgrade the application earlier today ! Nothing works properly anymore! Interface and settings have completely changed! Info is missing…. A real nightmare! Gave up and bought my plane ticket with Air France! A much better app you could learn from !.Version: 9.128.0
✓ Visa entries and Known Traveler Information capture not workingThe app does work well for booking and flight status information in general, but once you start capturing all your detailed information, including Passport data, Visa information, Known Traveller ID, etc. it’s buggy as it could be. It asks for all data and shows on the form screen that everything was entered correctly, and as soon as you hit Save, you get error messages. Very painful when you go through the process with a family of four (4) twice only to find out the software simply does not work. UGH!.Version: 7.2.0
✓ Disappearing bookingI was very impressed with the app to start with. But then following an update to our schedule I checked the app to see if changes were made on it. They were. Great I thought but then the app auto logged me out for security reasons it said and the booking was gone. Not so good if you turn up at the airport relying on the app as the only way of producing your boarding passes..Version: 8.9.2
✓ App has bugs and customer service nonexistentUnable to add Miles & More service card to Apple Wallet even after logging out, deleting the app and reinstalling. I had no problem with Alaska Airline or Delta. Find both the website and the app hard to navigate, unable to find basic information, and the UX/UI designers could learn lessons from any of the companies with a digital footprint in the US. Therefore, I have called a customer service in the US. The rating I would put for that experience is below zero with a person multitasking on another end and therefore unable to hear them. Call #2 started the same way and blaming on a connection on my end. When they finally started to pay attention and started talking into the phone, the connection issue was resolved. Asked for an information that they had to search for, put me on hold, and then they hung up without getting back on the line. It is really a shame bc the flight service, flight attendants and flights are really good..Version: 8.4.0
✓ Not a good user experienceThe design is appallingly bad. The links are too small to tap and not visually clear what is a link and what is not. Combined with the fact that the app is slow and links are often unresponsive I have trouble knowing what is a link and what is not. Navigating to different functional parts like flight status is high friction. Users should be able to simply tap the link from Mg Bookings but instead have to go to the Flight Status section Besides the look and feel, which I hate, and the poor functionality described above, the data is out of date. Simple things like “which gate should I go to for my flight” is incorrect! The app tells me gate A66 (in tiny virtually readable font) but at the airport it’s gate A83. Then the airport changes the gate to A82 but this is not reflected in the app either. And speaking of data, it would be nice to understand why there are delays. First my flight was canceled, then after rebooking I arrive at the airport to find out there is a delay… then another delay, but there is zero reason given. WHY!? I cancelled business meetings to rush to the airport for the new flight and then Lufthansa just delays me anyway! Terrible airline. Terrible app..Version: 8.10.5
✓ Get ready for frustrationLufthansa is very disappointing with this application. Delta or Southwest are much more user friendly. Show my trips right away. Why should you dig into the app to find it. Same thing for the check in. To top it off, there are several ways to check in, one of them ask for your confirmation. Come on, this is the app you’re logged in. The system should know that. And after checking, you have to do an extra step to get the boarding pass. Lufthansa, you can do better than that..Version: 8.9.1
✓ The app is goodThe app works great but they always manage to lose our bags..Version: 8.9.3
✓ Rubbish. Impossible to download eJournals after check inSpent nearly an hour trying to retrieve booking in order to download eJournals. Even that I was able to retrieve my booking details, the eJournal option is buried somewhere in a hidden menu and redirected me to an external website (which I already tried before downloading the app for this very same purpose hoping to get a different result). Basically the web cannot recognize my last name and or booking locator for this purpose (while otherwise it works for any other options). Silly that you have to enter your details twice and it won’t even recognize your booking. For Swiss this works perfectly.... Make it simple!.Version: 7.5.1
✓ UselessThis app is good for 1 thing and one thing is only...crashing. It’s is so useless I cannot even find the words of how amazingly useless it is, if you think of the most useless thing you have in your house times it by a useless factor of 1000 and you may be approaching how useless this app is. The old app was not useless, don’t just think I’m picking on you. This app is functionless, as it crashes. Lots. Did I mention it is useless?.Version: 7.2.0
✓ Worst app. Lufthansa is lousy.The Lufthansa app is the poorest performing app. None of my past nor upcoming flights show. No ability to checkin. I tried the app, the internet, and even the chat feature (a joke). Called Lufthansa and the representative could not assist me and directed me to call another number for assistance checking in. That number was for internet issues and was closed as it was Saturday. I called again and was told I would need to checkin in person. Mind you, this was all the result of Lufthansa canceling my connecting flight WHILE I WAS MID-AIR flying from Venice to Frankfurt. The connecting flight from Frankfurt to EWR was cancelled last minute due to a “staffing shortage.” They rebooked for the next day meaning my flights home from EWR to Colorado were impacted (separate ticket) so now I’m stuck paying an additional $603 to rebook my flight home from EWR to Colorado..Version: 9.344.0
✓ Germans being discriminatory as usualNasty German Lufthansa employee thought I was American, kept making nasty comments and made me check my bag claiming it was too large. I was singled out and treated differently because Lufthansa hates Americans, and I’m not even American. Stay away from this awful discriminatory company!.Version: 9.338.0
✓ Not goodSpent far too long trying to connect before time-out. Can't seem to book baggage on App. Baggage descriptions way too complicated. Login was a nightmare..Version: 5.4.1
✓ Terrible app and website/server!Been trying to reset password for weeks without getting any email, and I have checked all inboxes including junk. Their us 24hr customer service number doesn’t work. Finally got a hold of someone after hours of struggeling. That person told me to fill out a form which require me to fill in my service Id number. I don’t know my Id number because I can’t access my account! The customer rep finally digged up my number and told me that someone would reach out via email manually with a reset link, that was 1 week ago and still no email or reset link! Extremely frustrating! I’m now trying again to reset password after typing in the email 34 times I get an email with a link which is supposed to be valid for 24hrs, when I klick the link 1min later it says expired. Ridiculous. Who can I contact? No signals are going thru for the us customer service number!.Version: 9.322.0
✓ App is decent/scan for travel documents is horribleI have tried numerous time to scan my travel documents for my flight to which I keep receiving an error message. It’s to the point where I now have to go to the counter to have my documents checked and get the boarding pass and this will slow me down. The app already moves slow enough as it is but this has made it so much worse. I’ve Been at it for well over an hour now. I don’t understand why Lufthansa makes things so much more difficult than other apps.Version: 8.8.0
✓ App failsThe app fails to retrieve my booking with the error 'A problem occurred retrieving TPI output'.Version: 5.1.3
✓ Lufthansa app sucksNever works properly.Version: 8.6.2
✓ Be warnedThe app and customer service are dreadful! When you register after agreeing to all the cookies / statistics etc they need to gather quote “ for app to function fully)! Leads me to my warning!!!!! Warning do not put your salutation information in when you register!!!!! - for example if you select Professor it will add this to your ticket - I ask you - who’s govt ID adds that title? In addition if you call to speak with web help - they will scold you!!! Plus no one could correct my now changed reservation - simply dreadful app and unprofessional customer service (FYI calls were routed to Manila ) do not download the app - and hire new web help that have customer service skills and can actually help!!!.Version: 7.9.3
✓ Awful Customer Service!I have been placed on hold only to be hung up on several times. The first time, it could be a mistake, but for the forth time today is simply unacceptable. I emailed, I called the customer feed back center and I chatted with a virtual server but NOTHING is resolved. All avenues of “help” end abruptly. I need to fly out for an emergency. This is dealing with people’s lives and I would appreciate it if some consideration is given to the customer that pays for this service. I am not asking for a hand me out. I paid, I waited, I filled out papers, now do your part!!! I am only asking about my flight. Is that too much to ask for!? The Lufthansa app is useless too..Version: 8.5.0
✓ Needs improvementI had three back-to-back flights yesterday with short connections and thought the app would be helpful. However, it did not show current flight status (ex: continuously said On Time for a delayed flight) and did not show current gate (which is needed when you only have a short time to get there, and the gate changed). It also did not provide information on the baggage claim carousel, which would have been helpful. The only aspect I thought was useful was being able to check in through the app and access my boarding passes. I travel a lot for my job and use several such apps. This one was a bit of a disappointment when compared to others..Version: 9.334.0
✓ Truly SubparThe Lufthansa app is truly subpar. When comparing to other airlines like American Airlines, the I app experience is so disappointing. Navigating the app is not intuitive, but you can figure it out. The absolute worst part are all the bugs!!!! Loading flights seems pointless as they drop out of the app a few days later and you have to reload your flights. Then there’s the whole issue on looking at your account statements to track your status. You’re logged out every time, and when you log back in, it shows nothing. Honestly disappointing. I am assuming Lufthansa outsourced the development and maintenance of the app to a low cost center, which is fine but at least ensure that the quality of the app is upheld. Very disappointing from such a big airline..Version: 8.10.0
✓ FutileThe app will simply not search anything - useless.Version: 2.1.1
✓ Absolute disappointmentImpossible to get e-boarding passes if you are booked with another Star Alliance company, but you have the shared code with Lufthansa. It goes a few steps and then it refers to a technical issue in the app. The chat function is totally useless..Version: 9.129.0
✓ Terrible!I just had the worst experience with Lufthansa, not only the app- which I paid for my bag, in Swedish kroner, bizarrely!- 240SK. I needed to book another bag in but it wouldn’t let me do this, as it said I had already booked maximum allowance for luggage. So I called the Service Centre. The first rep hung up on me when I asked, very politely and in German, if he spoke English. The second one sounded helpful but the call was unexpectedly terminated. The third rep, who was male, didn’t really listen to my request so it took a long time. Then he said, it will be 25 euros for the extra bag, if you commit tonight I will book it for you and you can pay at the airport. I asked him, was he sure, because you hear stories about this... and yes, he said, 💯, so now you have two bags booked. Well, when I tried to check in today guess what. No bags had been added to my booking, so I had to pay €40 for first bag, and €80 for the second. Just what I had feared! Don’t trust Lufthansa, people, I used to think they were a great airline but I’ll be choosing BA from now on..Version: 7.7.1
✓ Pour les marocainsNe prenez jamais un vol avec cette compagnie il vont vous annuler votre vol jusqu’au dernier moment c’est vraiment décevant de la part des allemands raciste et vives les Hommes et les femmes ✌️.Version: 9.336.0
✓ Chat is awful and they leave you stranded with no support or informationI’m stuck at Luxembourg airport with a delay of 2 hours announced and nobody from Lufthansa around. Other airlines with delays have staff here to help. I’ll miss my connection and almost certainly be stuck overnight on my own. All the other airlines have staff to liaise with passengers. The chat on the app states you can find out if your onward connection is being rebooked or do it yourself, but once you enter your details it tells you you can’t. After that, if you ask what to do, they just ignore you. Really stressful and scary as a woman travelling alone. Won’t be flying Lufthansa again..Version: 8.10.4
✓ Horrible experienceThe app is only able to do the basic functions: but a ticket, show a ticket. When I needed to use this app to rebook a canceled flight it failed. Completely. Lufthansa phone support sends me to the chatbot, the chatbot sends me to Lufthansa support. The app shows alternative flights as available even when they are not available. No intelligible error handling. This could be a great tool to help travelers solve problems instead makes things worse. Lufthansa should ask United for help. The United app handles advanced rebooking notifications and allows selection of alternative flights properly..Version: 8.9.2
✓ Impossibile to understandBought two ticket for the first time and it doesn’t let me access my booking properly, tried to change my ticket and also to understand how to check in and baggage policy, zero support on app, no instant chat or active phone number available. Tried many times to call them to ask info. They never answer..Version: 8.9.2
✓ What the heck is going on with you guysMy wife and specifically chose Lufthansa based on our last flight to Germany that was so enjoyable. This time around it has been the complete opposite. Customer service was rude, dishonest, and even ended the chat mid conversation. I told him my son has an illness and we need to be together and he didn’t care at all. I ended up having to download the app myself after tried on the web to check in with multiple errors. Once the app was installed it kept telling me we couldn’t change seats, until kept picking some and finally it randomly worked. Then my wife got an email that our seats got changed again without us doing anything so we were no longer sitting together. Luckily I was able to change it again, maybe? It’ll probably screw us again. Not sure I ever want to fly with you guys again..Version: iOS 8.9.0
✓ Literally can’t even verify an emailNo verification email sent, can’t access my account without it. piss poor help resources to find a solution too..Version: iOS 8.9.0
✓ UselessPut registration details in. Confirmation email arrives 24 hours later, giving a link that has now expired. Try registering again, final step shows a Red Cross and gives NO EXPLANATION. Cannot continue. Try phoning and told waiting time 10seconds. So give up after a few minutes. Website says phone OR use the feed back form, but there is no form, only phone numbers. Go through App to find form and happy days, after completing all details get CANNOT DELIVER SERVER ERROR. Just spent £1k on flights. Very frustrating..Version: 8.10.1
✓ StupthansaI have choice I’d take another airline, I just as thinking theses are smart but really stupid, first of all you arrive to Munich coming from an EU Europe and you a connection flight and you have to check passport, if I was coming from USA I’ll understand, ok no problem after checking passport, you need to check passport again with another long line with stupid people from Lufthansa again forget about the connection flight at end they offer a piece of chocolate inside the flight and want you to give a 5 stars, you deserve 0 star, if I gave two just because a woman helped me inside the airport and she doesn’t work Lufthansa.Version: 8.10.0
✓ UselessCould not have made a simple checkin more difficult. After entering my booking info the app sent me to an external web site (Eurowings) which would not accept my valid booking code. Why can’t I log in directly through the app. What crappy customer service. At the end of my vacation I don’t need this bloody hassle!!!! Very poor reflection on Lufthansa..Version: iOS 8.9.0
✓ Very disappointedI thought Lufthansa was reliable and has customer treating well service but i was wrong . The agents at gate refused me to board my flight from Chicago to Istanbul transiting through Frankfort ,they were all female and seem new employees who doesn’t know the basic German visa requirements, i showed them my green card , an email from German consulate general in Chicago as well as the official website of German foreign affairs ministry all clearly indicating that i need transit visa with my passport unless i have either of several documents one of them is Valid US permanent residence card which i have and showed them . Unfortunately,those rude and ignorant ladies all agreed to deny me to board . I didn’t have a choice but to go to Turkish Airlines and pay a lot of money to catch the flight within few hours . Now i am begging my money from Lufthansa for the arrogance and ignorance of their employees . Bye bye Lufthansa . UPDATED:::Lufthansa fully refunded me after 2 months . They admitted their employee’s terrible mistake and i changed my mind and will keep flying with them ..Version: iOS 8.9.0
✓ Unable to check inMy main use case for using this app is to check in. However, when starting the check in process, the app keeps saying “loading” and eventually it says “something went wrong”. Very frustrating! How can a company like Lutfhansa is unable to develop an app where the basic functionalities do not work. Hey developers, don’t add some new features, just make the basics work. Try harder!!.Version: 9.126.3
✓ Poor!!! Useless!!!Poor!!!.Version: 2.4.1
✓ Disorganized & Bloated AppThis app is attempting to replicate the website, but did not quite attempt to make it app-simple. I just thought that if you made an app that better be very functional without being unnecessarily clunky and bloated. Too many unnecessary details. The presentation of information is disorganized. Flow of information is incoherent. If there are functions that don’t work or is not supposed to work in the app, remove them. Keep an eye out for those that give out errors and don’t offer those functionality in the app. If you mean them to be part of the app, make them work flawlessly..Version: 8.9.3
✓ Slow privacy nightmareUnfortunately as good as Lufthansa service is, the app doesn't match that. Each page takes over 30 seconds to load and it asks for far more data than needed. I just want to add to Wallet and go..Version: 8.8.0
✓ UselessThe app doesn’t retain bookings made through the app. After the recent update I can’t even make a booking when logged in, but they spend time and effort describing the ‘benefits’ of creating a profile — which are what other than collecting personal data?? Did I say useless?.Version: 8.10.0
✓ Missed flightMissing flights is part of flying, I realize that but to have a Lufthansa plane land 40 minutes late and then have someone not take us to the gate when we have 40min to make it was ridiculous. My father is a senior and needed special help. Luckily, Chun was there, and was marvellous in helping us book a flight the next day. Lufthansa’s staff is wonderful for the most part but the organizational skills need tremendous work. you could’ve saved a lot of money and travellers stress with just some better communication. Again, thank you Chun for all your excellent work. Sean jenic 4y076 flight# to Calgary Ivan jenic.Version: 9.348.0
✓ By far the worst travel app I have usedThis app is very hit and miss. Sometimes it knows you have trips booked through the app and sometimes it just thinks there are none. So cannot be relied on and have to print everything. The other part that is really frustrating is that when your viewing a trip its not possible to check in. To check in you have copy the trip number and then use the the Check-in menu option. But even when you receive a mail telling you it’s time to check in the app say you cannot, even though it’s less than 24hr before the flight. So again I have to print my check in detail. So the app is useless!!!!.Version: 7.7.1
✓ Personal informationI can’t edit my name on through the app. So I had to create a new email..Version: 8.9.1
✓ Customer serviceCustomer service is a zero! No way to talk to a human, and no one gets back to you on reported problems in complicated reporting internet systems. I lost 2 pieces of luggage in Amsterdam. Reported in person at the time. After 2 weeks I got one piece of luggage. Can’t get any response about my second missing piece. I also had to spend the night on the floor at the Frankfurt airport without luggage, and no hotel was available due to cancellation of my flight and full hotels without agent support. All agents walked off the floor at leaving time, without attempting to inform their customers about what to do. There’s more, but just say an awful experience. Not the Lufthansa I used to love to fly. They lost me!.Version: 8.10.5
✓ COVID unfriendlySo we’re booked for New Year from uk, cannot to because all but essential travel cancelled by Germany. No clear links to this whatsoever looks like airline waits for you to call up and manage this yourself just in case you’re slack and they get to keep the cash. Not a single email from the airline about this, flight showing as still going even tho there will only be a pilot in it! Not good enough even Ryanair have better Comms and I’ve £500 concerned with this flight I cannot board!.Version: 8.8.0
✓ Check in page goes blankCheck in page takes too long and it does not show any response..Version: 8.10.0
✓ Not able to create an accountNot yet able to create an account. Still waiting for your email with a link to confirm my registration. Tried to reach your virtual assistant but “technical turbulence” message followed. Disappointing! Expected more from Lufthansa :((.Version: 9.348.0
✓ DO NOT FLY WITH LUFTHANSA - please readI want to warn future passengers and let you know to NOT FLY WITH LUFTHANSA. They’re canceling almost all flights. Connecting flights are being missed. And the only way to get a connecting flight rebooked is by waiting in line for 5-6 hours. Lufthansa has lost 1000’s of people’s including our’s. They’re not even compensating and reimbursing us. The customer support couldn’t care less and are refusing to do their jobs. Also, this app is horrible. The boarding passes aren’t updated on time, the flight cancellations aren’t updated on time. Nothing works the way it should! Please do yourselves a huge favor and pick any other airline. I really hope this doesn’t happen to any other family..Version: 8.10.5
✓ Took our money and our flightsWe were told by the customer support line what our refund would be an approximate amount on 3 x business class flights. The refund amount was $60 dollars! The support line also told us if we were not happy with refund they would reinstate our flights. We have tried everything to get our flights reinstated as who would cancel 3 business class flights for $60 ??!! If we had known we would never canceled. The support line gave us the incorrect information and now they will do nothing to assist us! Now they can sell our tickets and make double for the seats. It is thievery! Do not fly this airline..Version: 7.10.2
✓ Overpriced airline with nothing to show for itI just got bumped by LH to a completely different flight schedule which means an extra flight and over twelve hours added on to our ultimate arrival time. All LH did was cite a “flight irregularity” even though all websites say the original flight is fine. I suspect they simply massively overbooked their flights. There are still multiple other flights they could’ve booked me and my wife on with a less drastic difference to our schedule, but they did not for whatever reason. For the money they charge, you would’ve thought their customer support would be better. I truly hate this airline with a passion..Version: 8.6.2
✓ UnusableTried to check in for almost an hour and gave up. Spinning wheel of death. Then eventually get app ‘something went wrong’.Version: 9.330.0
✓ Poorly designed app with a very clunky UIThe app is extremely frustrating, poorly designed and clearly not tested at some crucial points in the user process. Very poor. For example: users flying to or connecting in Germany currently have to supply proof of either vaccination status or a recent test. If one accidentally selects the wrong button at this stage, there is no option to return and start again: the user will be marked as ‘non-compliant’ and won’t be able to check in online. This is a strange glitch: the inability to go back and revise an entry is extremely frustrating and since Lufthansa don’t have adequate customer support through other channels, it means that the process becomes a dead end. There are a number of other clunky failures of this kind that make this a more difficult app to use than should be necessary..Version: 8.7.3
✓ JRHThe worst travel app ever!.Version: iOS 8.8.1
✓ Unable to book multi-city trip in the appUnable to book multi-city trip in the app, even through it shows the option to do so, it will get so far, select the flights, but won’t show the fares and stuck at that screen. Frustrating..Version: iOS 8.9.0
✓ Lufthansa appApp provides the typical requirements for a frequent flyer type app. Intuitive layout hence easy to navigate..Version: 5.1.0
✓ One of the worst airlines i travelled with and the app followsNot.Version: 8.10.4
✓ Rudimentary and InnacurateThis is as much a review of how Lufthansa uses their app as how the app is. It is sparse and clean, with a sleek design, but it often shows inaccurate, misleading, or incomplete information. It is often out of date (for example, notifications like “Boarding starts at. [5 minutes ago]” while you’re still outside the plane and clearly not boarding) or shows different information than what can be seen on airport monitors. And, in contrast to other major carriers, it’s functionality is extremely limited. So… good start, but it really only annoys you with how incorrect it is. I don’t recommend it..Version: 9.326.0
✓ Scam!Worse experience with purchasing through this app! I purchased a two-way ticket from the app. One way was not refundable, but the return flight was refundable. For some safety reasons, I had to cancel my flight. Then I got nothing returned. Representative told me that a combination of non-refundable and refundable flight will be non-refundable! That is the Lufthansa rule mentioned on our website! However not on the app! So, basically you are purchasing your ticket spending a few thousand bucks on a app that does not show up many hidden rules! I ended up loosing $4000 and I think this is enough to hate Lufthansa and specifically their App forever!.Version: 9.126.3
✓ MalpensaToday, Lufthansa lost 400 pieces of baggage. Planes left Frankfurt with no bags on and they didn’t tell anyone. Now you cannot speak to them, or find out where your bags are. What a monumental stuff up ! Need I say more..Version: 7.9.1
✓ Over 3 months waiting my refundWorst airline company to book your ticket!!!These people they are on a different page and each employee say different things!!!Three times they didn’t let me board on the plane cause Coronavirus issues once cause I didn’t have Pcr test the second cause my Pcr test it was 32 hours and the third time cause I was positive of the virus !!!They have not refund my money over 3 months now and I keep calling them and they are telling me different things each one of their employees!!!I need an answer on my problem and my money back to my account!!If someone can help me cause nothing of that is my fault please I will appreciate it so much.Version: 8.4.0
✓ Slow and annoyingly difficult to useThis app is so slow that it is nearly unusable. Add to that the ridiculous number of times data entry is required to go to the next step. If you are already logged into the app, why should you manually have to add booking reference numbers to see your bookings. That info should already be associated with your account. Similarly, if you are viewing a booking and click on check in, the app then prompts again for the booking reference again. Make absolutely no sense. Another bug i noticed was for notifications. A fill day after arriving at my destination, I received a notification that the gate had changed and the flight was boarding..Version: 7.5.1
✓ LiarsLufthansa management doesnt care about people. If your flights gets cancelled last minute due to their top management inability to address their employees demands - you will regret choosing to fly with them, as they will not be there for you and you will be stuck. More than that - they dont respond for months and months when you request refund..Version: 8.10.1
✓ Terrible appThis app simply does not work when linking with flight bookings, or attempting to book additional baggage, linking passenger name with a flight booking using all the correct data. It will work with basic functions, but I wasn’t even able to add an existing flight to my bookings… Not able to link with the star alliance app either, even though it claims to have that functionality. For one of the world’s biggest airlines this is simply not acceptable and caused me great inconvenience..Version: 8.10.1
✓ Why is this so BAD?!!This has to be the worst airline app on the planet. And I should note that I downloaded this yesterday and haven’t even tried to use it at an airport for check in. This review is based purely on trying to select a seat. - Trying to complete a seat upgrade purchase is an infinity loop of frustration that continues to prompt you to “enter all information” even though you’ve entered ever piece of information possible. - Oh did you book a Premium ticket but that section is full so you want to see seat availability in the main cabin? Good luck. That’s not an option. - Be prepared to get a warning that the app can’t find your reservation because your last name is different from what was used at booking....even when it’s literally the same spelling you booked with and what’s on the Lufthansa website itinerary. - Finally, WHYYYYY am I constantly being prompted to accept cookies within an app?!!! Dear gawd leave me alone..Version: 7.6.1
✓ Plug in missingIt’s quite frustrating being stuck at an airport and not being able to find the phone number for the help desk because the drop down for location is empty. Or filling in the compensation form, finding tons of fiddly detail for multiple cancelled flights, and then being directed to the same empty location drop down and so being unable to submit because that page cannot be completed. The plug in has been missing for days. Just get it sorted - it’s not rocket science..Version: 8.10.5
✓ Ok but missing location PRNGreat app but does not support flights to Pristina (PRN). I always fly Lufthansa and have to make my bookings online as mobile app does not offer PRN as a location..Version: 2.5.1
✓ TerribleI don’t understand the high ratings for this app. It asks me to enter the same information over and over despite always checking off “save information”. It also makes me check off that I understand a mask is no longer necessary. Seems like that is an unnecessary sign off. Took me 20 plus minutes to check in to my flight and I had to excuse myself from a dinner to find a secluded space to concentrate on all the confusing and repetitive questions and screens with awkward information input controls. Why isn’t all the information saved from when initially booking the flight?.Version: 8.10.2
✓ Check in fails due to errorAs a Canadian citizen, I obviously do not require a visa to Germany or any other Schengen country for a stay up to 90 days. This app does not let me check in online as it claims a visa to Germany is required. Ridiculous. Whoever developed this app should be fired immediately.Version: 8.8.0
✓ Upgrade offerBe very very.Version: 8.10.0
✓ The app is as useless as Lufthansa itselfImpossible to rebook canceled flights, wrong and conflicting information, bad links. Basically as chaotic as Lufthansa itself..Version: 8.9.3
✓ Not greatWorst airline app I have seen. Allows seat selection then resets it after a few hours, If I can’t select seats then why not say so at the start? Then on return flight after I input all my info(which they had from outward flight) then says they can’t check in online, no reason. The address was a trick question, don’t type it it won’t work…. You need to input a few letters and select from drop-down. Keeps resetting my phone number to Canada. Not great….Version: 9.328.0
✓ Does not work????At first I was impressed - Siem Reap to Ancona return, that’s an unusual route but I need it, quickly proposed flights. But I need to stopover just to sleep well, too many hours, no, no, no cannot do that. So putting each flight individually, errors and bugs and faults. Loses the date. Loses the airport. Cannot find the price it just quoted. Several times the original price. Finally it says Please telephone... or use a travel agent... Stopovers please, and fix the bugs!!!.Version: 7.10.2
✓ Fields are reversed!When selecting multi stop flight, the flights displayed are in reverse order! (Flight 1 cities are in flight 2 and vice versa!).Version: 7.8.0
✓ Lufthansa theftAvoid Lufthansa and avoid this app. You can’t actual contact anyone to complain about their booking or service. Lufthansa removed my business seat and won’t refund. I am told to submit a complaint for the error on their website, but their is no form. I can only send an email to customer relations. No good since I am checking in now. They acknowledged their mistake but did nothing. They have my money but didn’t refund. Plus, I have spent hours on the phone complaining, and now have a huge international phone bill because their system auto hangs up after about 30 minutes. We all know they delay resolving the problem so the system will hang up and you have to call back and start over with a new person. I used to fly Lufthansa a lot. Never again. I will fly Air France before I fly this airline. No matter the cost. Horribly run company and the app is useless for getting assistance. Currently, $1200 in the hole. Now I will battle for weeks to get my money back and all I get is,”my apology.” If you can’t execute customer service, close the company and allow others to provide service. Where is Qatar or Etihad airlines when I need them? Recommendation to all, pay more in the beginning with a better airline and avoid spending more later with Lufthansa..Version: iOS 8.9.0
✓ Visa ErrorNice looking app with a lot of info. However checking in comes to a grinding halt when it insists you need a visa or residents card - even though you don’t. Possibly this is an issue when connecting on as you need to clear immigration if non EU citizen rather than go straight to the next flight or maybe it’s just rubbish. Seems this fault has been going on for years and nothing has been done about it..Version: 8.7.3
✓ Rather poor app for a flagship carrierLufthansa’s app is unreliable and rather slow. Just checking in for a flight is quite painful. The workflow is clunky, and the process errors out frequently. I’m also not sure why I had to re-enter all my data for the return leg of a round trip. This includes my Miles & More number, which doesn’t even match common practice going back many years. To be fair, once you have gone through everything to add your flight, it’s decent. It shows the flight times and gates in a helpful way. It also alerts you to gate changes and checkin times..Version: 9.322.0
✓ Most user unfriendly of all!Of all airline apps, and I use several, this is the most non-intuitive of them all! It does not give your receipts handily even when signed in. Frankly, it matched my recent unpleasant experience where Lufthansa couldn’t find all my baggage receipts I paid online ahead of time them forced me to pay 2 1/2 times more at the counter. The counter agents in Miami were more interested in chatting among themselves than helping me anyway. They were also woefully uninformed on Germany’s COVID policy that had been revised 5weejs previously. Just avoid the hassles and go through another airline if you can!.Version: iOS 8.9.0
✓ Worst customer service everI fly to Europe 30 times a year with KLM / AF and Delta. Last minute change so I had to go with Lufthansa / Air Canada. Worst decision ever and last time!.Version: 8.10.5
✓ Unfortunate nightmareDue to the numerous disruptions causing delays to my first flight, I missed the connection to my final destination. I have received no notification from the Lufthansa app, nor by email to help me with the situation. There were no staff on the Lufthansa stands within the security area, and no one at the airport could give me the best way to rebook myself on the next flight, which apparently was planned that way by the airline. I have been walking and waiting around for 5 hours because eventually my next flight was a late one..Version: iOS 8.9.0
✓ Not easy to navigateDealing with luggage delays It’s a totally failure There is a a robot who’s helpless 0 Star.Version: iOS 8.9.0
✓ Wrong informationLufthansa delayed our initial flight and therefore we missed our connection in Frankfurt. The app had the wrong gate listed and it showed that it would take 4 minutes of walking from our arrival gate to our departure gate. Needless to say it was not true. It was almost ½ hour. The flight attendant stated that there are 10 people in our situation and our connecting flight would wait since it was also Lufthansa. Then, the app alerted me that I missed the flight and have the option to reschedule. Of course that function took us to the chat bot which did not work and it indicated I need to talk to a person. The app option to chat to a live person failed. We ended up waiting in line at the service desk in Frankfurt for over an hour since Lufthansa eliminated all the live people and now you have to fumble with the chat bots which don’t work. Fantastic set-up Lufthansa l! and the app devs too..Version: 9.338.0
✓ Can the real Lufthansa please stand up?Lufthansa right now feels like they are not here to help anyone at all - there is no meaningful personal contact - only some calls get answered and the answer is we have nothing to say or your query is not our department - we can’t help. The contact links on this website are broken or else I don’t understand them. Staff on the telephone have given us numbers to call for help which are in fact an automated answer when you call that number - they must already know this. We have now received emails from Lufthansa in response to our calls and information from them that must be untrue. They don’t answer the question and simply restate ‘we don’t know’ or ‘we have already told you’ as if we are wrong. It is hard to rate any stars at all. I hope this can change as this apparent systemic failure at Lufthansa is not because of increased workload..Version: 8.10.5
✓ Worst Airline app everI’ve used multiple airlines apps frequently and this is by far the worst. It’s a very thin facade to a web screen that seems to be screen scraping a green screen mainframe from the ‘70s. It’s usability is terrible, it keeps losing connection and it seems impossible to complete check in for a simple two stage European flight in Business Class. The user experience is non existent and I couldn’t imagine using this when bouncing along in the back of a taxi enroute to the airport..Version: 9.126.3
✓ Slow, convoluted, buggy , intrusiveThe app is a drastic improvement over the web site ( i could not even checkin on Lufthansa web site from my ipad), BUT the app is slow , it has counter intuitive user interface , it could not scan my new biometric passport (US) , it still display status of the flight that completed yesterday ( no way to delete it ) , while I have difficulty adding two consequitive flights . There is also excessive and completely unnecessary amount of security checks , this is just an airline , not a freaking bank. Overall idea of the app is excelent , but the interface is convoluted , counterintuitive and buggy. Just discovered that they want to collect my personal information just to submit this review , when submitting from within the application , i am going to submit through app store and give it a one star just for that ( instead of 3 i intended originally ).Version: 7.3.0
🙂 Lufthansa Positive Reviews
Lufthansa works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Lufthansa.
⛔ Lufthansa Problems
