Hopper: Flights, Hotels & Cars App Negative ReviewsHopper

Hopper: Flights, Hotels & Cars Negative Reviews

4.82035 star

Total 167 Negative Reviews

Hopper: Flights, Hotels & Cars App Complaints & User Negative Comments 2022

Hopper: Flights, Hotels & Cars app received 167 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hopper: Flights, Hotels & Cars? Can you share your negative thoughts about hopper: flights, hotels & cars?

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Hopper: Flights, Hotels & Cars for Negative User Reviews

Terrible customer serviceWith COVID my flights were cancelled and I have been tirelessly trying to contact someone at Hopper to refund me for my flights. You cannot contact anyone. They have deleted my flight booking history in their App and therefore I have not been able to chat with anyone at Hopper to get help resolving this issue. My flight was booked for a date in March and I still haven’t heard anything and it is now April. Seems like a scam. If anyone at Hopper reads this review please have your support team contact me and refund my trip this is unfair to everyone who trusted Hopper and not okay. Hopper should be updating their customers. THIS IS NOT OK. Confirmation code : MQCJYF.Version: 6.32.0

Notifications not linking throughAfter getting multiple flight deal notifications that never seem to actually link through to anything except a search page without the price mentioned in the notification I’ve deleted the app. The design is pretty but the UI is confusing..Version: 4.5.4

There is no customer serviceBecause China's coronavirus is still going on, I applied for a refund. I had contacted the airline before that and they said a third-party company could refund the ticket in full. Then I contacted hopper and told them about my situation. After waiting for 2 days, no customer service contacted me. Such a service made me very disappointed. I don't recommend using this app..Version: 6.25.0

Low cost airline?Was just looking for air Asia but not listed on your search engine. Any reason for exclusion?.Version: 4.2.5

Robbed meWhat kind of app cons you into placing £50 deposit for 24 hours n robs your money if you don’t pay full amount the next day absolute joke I wouldn’t. recommend you to use this app as they find ways to word things differently to trick you into putting money into it, disgusting I don’t even have any confirmation not even a purchase receipt first time I ever used this app n I loose £50.Version: 6.71.0

Do not downloadI am very skeptical of downloading airplane apps, but I finally gave in and downloaded this one because it had good reviews. As someone who loves to travel, I was excited to find an app I could start using to find cheaper airline tickets. I ended up finding tickets to Barcelona at $600 and saw that I was able to price freeze this trip. Since it was a Wednesday, and I was waiting for my bonus + check, I decided to use this option so I could just pay for the tickets on Friday. Of course when Friday came around, the tickets were at $900. DO NOT LET THEM TRICK YOU INTO THIS PRICE FREEZE SCAM. I looked on Google flights and the tickets were still at $600 but on the app, it no longer was giving me that option. It was only showing me the tickets over $900. And the best part was - my price freeze was useless. They only covered it, if it went over $100. In total, with the “price freeze” I was going to have to pay $800 for tickets that I originally found for $600. This was upsetting and I contacted customer support for them to tell me that I couldn’t get a refund and that there was nothing they could do at all. I lost $80 to this stupid app. It’s just $80 but it’s the principle. I doubt they ever let people know if tickets decrease. Do not download this app. Stick to google flights, you get better deals on there and it makes you book directly through the airline not these idiotic third party apps that scam you..Version: 6.65.0

No customer service phone lineWould steer anyone I know away from this app. Tried to cancel my flight to China but hopper stopped responding 48 hours before the flight, maybe they close over the weekend. Anyways if you want to risk losing 1000s with an app who has no contact email other than cs agents that send you an email when they feel like it, id steer well clear..Version: 6.27.1

First and Last time UsingPurchased tickets for a flight a month before Covid-19 really became an issue. I’m the week leading up to my trip things around the globe really started to get bad and like most we decided to cancel. I first tried to settle the issue through the airline (United) but because I purchased through a third party I was not able to cancel and receive credit from them. This directed me to begin the cancellation process through the app, which has been shady since the beginning. Since going through the steps on the app I have only gotten two emails stating they will try to get the best compensation they can get. Considering we are now two weeks removed from the flight I have to believe that is fluff and in reality no work has or will be done on my issue. To make matters worse along with the few for the ticket I also purchased the “cancel for any reason” option. Obviously this was before there was worldwide panic, but you’d think that the extra money given to the service would secure some sort of refund. Overall I believed in this app to be completely let down. I have come to think that they take your money and buy the tickets on their own, probably from the airline directly. Maybe someone from hopper now has $500 to spend towards a trip of their own. Disappointed, annoyed and let down by this app. Don’t use them, the prices are ok but no deal is worth this hassle where you can’t even speak to a person..Version: 6.30.1

Don’t be fooled - prices are misleadingThe app seemed pretty effective at first, I found some decent prices, there is a BIG catch - any extras (baggage, seat costs etc) are completely disowned by Hooper, they detail the costs of these items inaccurately before you buy your ticket EG a bag cost £20 to check in, when in fact it was £40 and they take no responsibility once you’ve booked. Very very poor..Version: 6.67.2

PooLongest process of my life I spent the entire night trying to figure out how to use this so called easy flight app.Version: 4.4.4

HorribleIf there is ever an issue there is no one to talk too. They ignore what you have to write in help messages. Do not use this!.Version: 6.30.1

Didn’t work for meI was excited to save on airfare amidst all the glowing reviews. However Hopper told me to wait and then after the price increased it told me to buy. I should’ve gone with my gut. This was for a Toronto to Honolulu flight..Version: 4.1.1

DeceptionThis app tricks you by promoting beautiful hotels, once you pay the freeze price you have no control over what room you’re allocated or how many beds. I had asked for a double bed room and was assigned a small single, this is something I couldn’t change as I was taken straight to booking without making alterations. Obviously I haven’t gone through with making this stupid booking, however feel completely and utterly tricked by the system. I was very happy paying the freeze price deposit, as I was expecting it to go towards a beautiful hotel room. What I am not happy with is paying a despair for a hotel room I did not want as the app did not inform me of what I would be receiving. Do not get this app, it is a scam..Version: 7.21.0

The last time I buy through hopper.Ive sent in a request 4days ago about a refund with no response yet. I’ve booked 8+ flights with hopper. This is the first time I use the Price Freeze option. It’s seems very simple when your purchasing but when you’re about to use it, you realized it’s a complicated process if there are no seats available for the flight you originally wanted. With time running out and not wanting to lose my deposit, I tried to book the flight but I kept receiving a message saying the flight is no longer available. I tried multiple times and it gave me the same message so I went to book another flight with a different return.. come to realize the app double booked me. It booked the flight the was supposedly unavailable. I submitted a request to cancel the booking and they told me I had to reach out to the airline to cancel the double booking so they could process the refund. So that’s what I did and I have yet to get a response. It’s very frustrating during this time.... Now I’m out $121 and waiting to see if I will get my hard earned money back. This will be the last time I buy through hopper. *I’ve seen the responses hopper gives to reviews here, they are very generic and advising to reach out to customer service when most people have done that BEFORE coming here to write a review and are obviously are not satisfied with their customer service..Version: 6.56.1

Double charged for the price freezeI booked a price freeze, but I was charged for the same flight twice. I haven’t been able to contact customer service, and their website says I’ve lost my “deposit” since I didn’t book within their time period of 5 days. Well guess what? On top of being double charged, their app was having technical difficulties. So I didn’t even get to book my flight. I’m disappointed and upset, I’ve used this app in the past with no problems and this stressful situation is making it difficult to continue to use..Version: 6.26.1

Fraud.Do not use the freeze feature. Its total lies. I paid $300 to freeze a rate, and when i went on to book the hotel it tripled the rate. I contacted customer service and they said rates are out of their hands. What is the point of the freeze feature then?.Version: 7.3.1

TERRIBLE CUSTOMER SERVICEI’ve been a loyal customer for years and loved hopper until this recent lack of customer service. I purchased a ticket, in which I had to cancel due to spikes in Covid cases, hopper would not a lot me a full refund but gave me a voucher to use at a later date. It’s now time for me to utilize my voucher but in order to use, you have to contact customer service (which is odd because I’d think a voucher means I could use whenever however I’d like as long as it’s on the same airline). I’ve been in contact with customer service for A WEEK PLUS and still have not booked my flight. Hopper does not have a phone number so I can talk to one representative and get the issue resolved same day. Hopper only “supports via email” which is slow, unproductive, and annoying since I have a different representative EVERY EMAIL who has a different answer each time. I have a voucher, I’d like to purchase 2 tickets to utilize all of my voucher since HOPPER only allows you to use the voucher on one flight and only on the original passengers, but since my original ticket was a lap child and my ticket, I can only by a ticket for myself and lose the remain amount (I.E PAY HOPPER FOR TERRIBLE SERVICE). I am furious at the lack of communication and resolution to my issue. Hopper was once my go to but after this issue is solved they will NEVER get my service again. Sincerely, Outraged customer.Version: 7.5.1

RefundThe app looks great until you have a problem. I still waiting for my refund even after 90 days! Don’t buy with hopper guys. They don’t have any contact number or email. The only way to contact them is trough the app and I still waiting for my answer. Very frustrating and disappointed..Version: 6.47.0

Stealing money after COVID 19 cancellationsHopper is a fraud and its stealing money after COVID 19 cancellations. I contacted the airlines directly and says Hopper is responsible of doing the process and some other people report the airlines refunded Hopper, but hear this: the refund NEVER GOT TO THE CUSTOMERS! They're stealing money and I'm grouping with other people to take legal action against them. (And please don't get me started about the impossibility of reaching a human being and just getting automatic responses).Version: 6.36.1

HORRIBLE CUSTOMER SERVICEMy flight was cancelled due to the covid-19 situation. At first I was told by Hopper to contact the airline to get a refund. After calling the airline and waiting for HOURS they tell me Hopper is supposed to give me the refund. I contacted them 2 weeks ago and no one has gotten back to me. I find a form to cancel my flights on their website and try to fill it out but a section clearly states “ By submitting this form you are allowing Hopper the permission to cancel and process your booking for a refund or a credit. In the event that your booking is nonrefundable and credit is not possible, we will proceed to cancel your booking regardless and any value of the ticket(s) will be forfeit. “ So basically if they cannot refund it or credit it, you lose all the money you spent!! Unreal and extremely disappointing. Never ever will I recommend this app to anyone..Version: 6.30.1

DO NOT USE HOPPERTerrible site to use to book a flight. After having to cancel due to COVID 19, I received an email saying the flight was successfully cancelled and “ As requested, your flight booking has now been canceled. We’re currently working with the airline on potential refunds or future travel credits. We’ll be in touch as soon as we can with the outcome!” This was a month ago and haven’t heard anything since! They have no customer service agents to talk to, everything is through the app which makes getting help impossible! DO NOT USE THIS APP! Should be taken down by apple!.Version: 6.30.1

Worst Booking App I’ve Ever UsedTheir customer service is all but non existent. We had a problem with our hotel, 6hrs from home. So, we canceled our reservation via the hotel due to the issues at hand. No issues there. But here’s where things got a bit frustrating. The hotel told me the refund would be through hopper. Well, as soon as we messaged the live support line and told them what was going on, the only thing we were told was that we’d receive a refund shortly and the reservation was taken off of my account. So we waited... and waited... and waited. Still nothing. We told the customer service rep that we needed an immediate refund in order to book another room due to COVID, 99% of hotels in our area aren’t accepting cash. Unfortunately booking via hopper left me with $30 on my debit card. So we weren’t able to get a hotel, had to sleep in our car at a truck stop (I have a 6mo baby) and now because of their broken app and website, I have no way to get into contact with customer support because the only way you can talk to someone is if you have a reservation booked. It’s ridiculous and I’ll never use the app again. Tons of booking apps out there that offer the same hotels for less. Seen an ad for this on Facebook that claimed it had the lowest rates for last minute bookings. I’d rather pay an extra $100 for a room than to book through this trash ever again..Version: 6.50.0

A scam! They will try and steal your moneyI booked a flight in February then corona happened and I didn’t want to cancel my flight until I absolutely had to in the hope traveling would resume but it didn’t so I cancelled my flight in May before the deadline to cancel so I could still get a refund or an extended ticket days later I get an email from hopper saying the airline cancelled my flight anyway. It’s been almost 6 months mind you it says it could take up to 90 days but it’s been way over 90 days now and I still haven’t received my refund or any communication from hopper on the status of my flight I get that they’re busy with so many flights that had to get cancelled but really 6 months? Double what they said it would take? they don’t answer the contact chat because I’ve been messaging them everyday for weeks now and they have no telephone number to talk to so I called the airline directly and they say they never even got a refund request from hopper! It’s a corporation that’s taking advantage of a pandemic and people’s situation to keep the money from themselves. Save yourself the giant headache and take the time to look for cheap tickets on your own because they’re listed the same price on the airlines websites anyway... the worst app ever never doing this again!!!!.Version: 6.44.1

The most frustrating app I have ever downloaded!I don’t leave many reviews, in fact I think I could count them all on one hand! However, after 5 minutes with this app I feel like i already need another holiday just from trying to book this one! The amount of upsells they tried to do was just unreal, and the way the search is displayed doesn’t give nearly enough information to make a decision. I used to love this app a couple of years ago, so re downloaded it. Needless to say, it is no longer a waste of space on my iPad and has been removed! (Oh, and why would an app like this not have a dedicated iPad app? Instead you have an iPhone sized app in the middle of a black screen. Ridiculous!!).Version: 6.58.0

Totally Useless app for price shopping not accurate.I just downloaded the app and tried 3 different locations I am travelling to this year with fully flexible dates to get the cheapest price. Pricing was no where near the price I could get with a 10min search on the airlines website. What an absolutely waste of money and time this app is. Pointless as I double checked and the cheapest travel dates suggested are not correct and no where near the cheapest by nearly 35% on one flight..Version: 6.19.1

Super frustratedFirst time booking. My conference was cancelled and I’m trying to contact Hopper for help cancelling my trip. No help whatsoever. No one responds. No number to call. I will never use this app again to book a flight. Absolutely zero customer service..Version: 6.25.0

Very expensiveSame flights sky scanner $650 AUD Sydney to perth return. Hopper $1900 USD. Looks like a rip off to MED No where near competitive and why are they quoting in US dollars when I am in Australia and they know my location. When I try to give it one star it says my nick name is taken ten times in a row. It when I press 5 star it goes straight trough. What a scam.Version: 4.8.9

Running scams and hidden feesWhen you sign up to the app you are given a “voucher” for money off your first purchase, mine was £101. When you go to check out with this there is no way to add the voucher and you are also made to pay a “cancel for any reason” charge of about £20. The terms and conditions say you can only use one offer at a time, and the vouchers only apply to ‘pay now’ options; despite ensuring I met those conditions, the voucher of course did not work still. They also have no customer service available, not even an email address, so it is impossible to request for the voucher to be added to a purchase. This seemed promising but honestly is not worth it at all, your hotel will cost more than if you had just used any other comparison site..Version: 7.19.0

Love it but keeps crashing!I’m so sad Hopper keeps crashing! I LOVE the app but it’s got to a point now that I can’t use it. If I click on my profile it crashes, if I click on a notification it crashes, if I want to see the flights I’m watching it crashes. Please fix it 😩.Version: 5.13.0

Confusing/Misleading No Notifications Price Freeze Trips Almost Sold Out or No Longer Avail.Definitely wouldn’t use Hopper again I created a Price Freeze trip that I thought was locked in and watched it each day until one day it was no longer avail. bc one of the flights was sold out??? So I cancelled got refunded after a few stressed emails and a few days of trying to obtain customer support ...then I went ahead and booked a one way right away bc it said only 2 tixs left on the direct airlines site ...so know I have a one way through Hopper so they still got my business which I didn’t want to but it was a bit less due to carrot cash. My advice if I book a price freeze trip ck how many tickets are left on the direct airlines site bc if any leg of the trip sells out it renders the Hopper price freeze trip unavail. and Hopper doesn’t provide a countdown on tixs. or a warning notification that it’s almost sold out. They need to incorporate a feature on the site or app that gives customers a heads up that their price freeze trip is about to be unavail. bc one of the flights is about to sell out so we have a heads up n can book asap!!! And I should get a free trip for suggesting this addition to the algorithm...or a job offer 😂 throw me some more carrots at least 👍.Version: 6.71.0

Waste of timeThe premise is great obviously but feels like false advertising. The map view with prices will list hotels as £120 a night that Google advertises as £180, however once you actually select there is a list as long as your arm of different fees and of course all the “discounts” that reel you in are conveniently cancelled out by fees that are suspiciously similar amounts save for a few pence. For the sake of a couple of pounds, frankly I’d rather book through the hotel’s website so they get the money than give Hopper a cut for wasting my time..Version: 7.9.2

Terrible customer serviceAmazingly long answering times, if they answer at all, and they don’t address your queries. I strongly recommend to stay away from them, good luck if you have to cancel a trip.Version: 6.37.0

No support !!!! This is a reap off!I recently purchased the price freeze on the app and I was unable to utilize the feature! The app had a bug until my price freeze expired. Not only was I forced to purchase at a higher price but now no one is replying to my email. It’s been 2 weeks and no response from support! WTH?.Version: 6.25.0

Car HireSo I downloaded this app as had some good reviews and an editors award. I downloaded it purely for car hire purposes. But the biggest issues all travellers have with car hire is it’s what’s included insurance wise! You don’t cover any of this off? All a traveller wants is a car hire fully inclusive so when you land don’t end up arguing with the car xhexk our guys and being stung and fear tactics to make you pay a few hundred pounds more for insurance. Need good price what’s covered and then a full inclusive price as well so we the consumer don’t get hassled and have piece of mind! Will look at flight aspects and raise star rating if it’s good. At the moment for cars it’s not… needs a lot more info insurance wise also popped on Alamo 2 £214 hopper quotes on Alamo site £170 ?? Unless your price is fully inclusive insurance?.Version: 7.16.1

Stay away - Don’t botherThe comments on Social Media are horrible. The features do not outweigh the poor support or developer response. The UE is horrific. How did Apple allow this? Do not download and do not use. You will lose money!!!.Version: 6.30.1

Awful at predicting pricesStarted watching ticket prices and the app kept telling me to wait, while constantly pushing the date when prices were supposed to drop. Today I went in manually and it suddenly says “buy” (but didn’t even notify me), citing that this is the lowest price before my flight, even though it’s way higher than when I first started watching the trip. Ended up costing me way more money just because I trusted the app. Doesn’t work at all!.Version: 6.74.1

Do not recommend!I purchased an international flight in 2020 which was then canceled due to COVID. I have inquired for the past 6 months about a refund and haven’t had any communication from anyone. After multiple attempts. They deleted my previous review after replying they’d look into it and nothing has been done. Don’t book with Hopper - go direct!! REF# RNVHWH.Version: 6.58.0

Good but useless app. Don't waste your time.Good app. But, does not show all availability of all airlines. Therefore, a useless app..Version: 3.6.5

Sneaky appWhen you get to the payment part it tries to sneak in 2 stupid fees. One is 5$ and the other “vip” is 25$. It automatically selects you want those fees..Version: 7.5.1

Extremely disappointed, completely unhelpfulI will never be using this app again. I don’t like to be *that* Karen type but this was so unacceptable and cost me nearly $600. I had booked a flight last year which I ended up needing to cancel because of Covid restrictions. Which was no big deal because I received a travel credit for future use. Come this time when I went to use my travel credit, it wasn’t appearing in the app like the Help section said it should. So I sent a customer service message to Hopper asking for assistance. It was a week later and there was no response. Messaged again, still no response. Ended up basically forced to book immediately because the flight day/times were rapidly filling up. So I booked and once again messaged Hopper asking to apply the credit to my recent purchase. NOW they finally answered and said sorry but it was too late to apply the credit since I had already booked the flight. I responded by saying that I had messaged them several times prior to booking and requested help, which was never provided. They conveniently waited to reply until after I had booked the flight and “couldn’t” apply the credit. Needless to say I’m pretty angry, this flight became several hundred dollars more expensive than it needed to be. And I don’t even know if I’ll ever use the travel credit because I rarely travel by plane. Zero stars for customer service. What a money scam..Version: 6.63.0

Freezing the price, false propagandaI used the option to freeze my tickets price with $10 bucks, when I decided to buy them, that price was not available anymore, support centre was full of stories and not solutions at the end, I bought more expensive tickets and never get back the deposit to hold the price for a few days....Version: 6.25.0

Do not trust this app!!I was introduced to Hopper by mother who lives abroad. The app was giving her some issues with the price freeze option, so I tried it on my end and it worked. We used the price freeze option when purchasing a flight from GDL to DTW. When I went back to purchase the ticket a day before my price freeze was to expire, I got an error message which I thought was due to the type of card I was using. However, after three different cards I kept getting the same error message shown below. I followed the link on the error message to communicate this issue with a customer care representative, but after leaving a message (there is absolutely no way to contact someone over the phone) I have not received a response. I checked my bank accounts and see that there are pending charges on all three cards for the same flight. I went to United Airlines website to purchase the ticket and it was only $30 more than what Hopper was offering over a week ago. The good think here is that since my booking was never confirmed, I do not have to try and get a refund from Hopper, I will report it to my credit card companies as fraud. I could only imagine how difficult/impossible it would be to try and get a refund or cancel my flight with this organization..Version: 6.54.0

Don’t book with them!The deals are rather good, but with the whole covid 19 situation going on, they were NOT accommodating at all. First of all, impossible to communicate with. There was no one that got back to me until 3 weeks after. The situation got worst the time that I had my trip booked, so the common sense thing to do was not to go. My friends booked through Air Canada with the same exact flight and Air Canada gladly gave them credit for it (much more responsive), however, Hopper told me no. It’s Air Canada’s policy, which it was clearly not. They just want to keep their money. So in situations like these, it’s not worth it to book with Hopper. Clearly, they’re greedy and inconsiderate of their clients..Version: 6.29.0

Worst customer support in the world.Booked a flight before Covid payed extra to have the no hassle refund option. Tried to cancel nothing happens. Contacted customer support many times. They sent an email 60 days ago saying they get into contact with me in 15 days. Still nothing no option to call..Version: 6.38.0

Worst Travel App EverI booked two flights through Hopper last year that 1) I’m still waiting on a refund for (trip A-JVJ612) after the airline cancelled the flight back in June 2020 (!!!) and 2) an open ticket for the second flight (trip A-NNZG6M) that was cancelled back in May 2020. I contacted both airlines directly and neither could assist me because the booking was made through Hopper & they said they needed Hopper to contact them to process a refund/issue an open ticket. I tried to claim back my money through my bank, but they said too much time had passed. Customer service is non-existent. They claim they will get back to you within 24hrs, which they never do. How this app got rated “Editors Choice” is a mystery. They are scammers plain and simple. Do not use this app!!.Version: 6.52.1

RubbishRubbish dont use. Nothing cheap or good bout this waste of an app.Version: 6.66.1

Seems great, never worksAlways have a server error and can’t see the prices I get notifications on. Huge disappointment.Version: 4.8.3

Customer SupportNon existent. I understand Covid-19 causes delays in support but when your app doesn’t work to contact support for a whole day, and when it actually does work and you contact them at 7:00am in the morning and they say they will get back to you when they can and I’ve currently been waiting for more than 17 hours and haven’t been contacted back and my grace period for cancelling my flight is in 15 minutes that’s what is terrible service. They do not have a working phone number for support and they do not have a working email for support. The only support they provide is on the App that is, as I said non existent. If they do not fix my issues and honour my cancellation if I wish to do so then I will keep this review as a 1 star. Hopefully I get some kind of response....Version: 6.27.0

HORRIBLE CUSTOMER SERVICEI am absolutely disgusted by this apps customer service. The only way to contact them is through the in app chat that they take hours or sometimes days to answer. I had weather affecting my flight and was advised by my airline that I needed to contact hopper to change my flight for the next day and no one got back to be in time. If you ever have any issues regarding whether or your flight do not expect a response in time to help you. Will never book through them again..Version: 6.18.0

Never ever againI had to cancel a flight I booked with Hopper as a result of the Covid crisis. More than 100 days after cancelling, I’m still waiting for my credit. I tried to get assistance from Hopper but they don’t have any phone number or email you can contact. I will never use Hopper ever again..Version: 6.37.0

Impossible To UsePrices are great but it’s just completely impossible to use. For one, I’ve tried adding a payment method to book with several different cards to no avail. There’s no support. I’d avoid, not worth the hassle.Version: 7.8.0

$0 Change is a Terrible Scam!This has been one of the most difficult years. Not only have I been going through a divorce and custody battle, I also have elderly parents that live out of state. I was making plans to go see them all when my job would not approve my leave for my dates. I thought it would be no problem, I have $0 changes. I tried to change my flight to a cheaper flight for days I won’t need to be approved for from work and “Jen from Hopper” let me know that it was going to cost me $192 extra for each ticket(I had booked 2) because the flight was more expensive. Which when I booked the change, the new flight was actually $25 cheaper than the original price of $75. When I told her this she told me that the air fare prices are cheaper if you are booking a “new” ticket vs if you book a “change” ticket. How does that even make sense? And nowhere in any of the policies does it state there is a different price for a ticket if you are booking a new ticket or changing another ticket. Then when I asked for other options I was ignored for an hour and received a survey asking about my service. 3 hours later and 4 messages sent to support and I finally have another follow up from Jen still not helping the situation. Scam scam scam. Terrible. And I even asked for a customer support phone number because the chat doesn’t work on my app, and it’s updated. They don’t want to help or talk to you. Save your mental health and just book through the airline..Version: 6.46.0

UnclearIt’s unclear when booking whether you should book or not as it said my flight was going to drop by £600, which is obviously a lot. However it then said there were only three seats left! Yet it still tells you to wait? It’s not clear on what to do! Any advice would be greatly appreciated!!.Version: 6.15.1

VIP support uselessI buy ticket and pay for VIP support and I cannot get any help not on the app not on the website absolutely waist time and money 😡 avoid the app after I buy my Emirates flight and payed for VIP ? I had 25KG bagged allowance?! Then I went to Emirates app and I see Emirates give me 45 kg allowance for check in bags and £30 cheaper 😡never buy anymore tickets. No help ?no phone number? No customer service 😡avoid…avoid. Reference number: TATGAS.Version: 7.18.0

Do not book anything with this appDo not do the price freezer, that’s how you lose all your money. There is no customer support at all. If I can give a zero l would.Version: 7.2.0

Worst App Ever!This app is click bait. It advertised on instagram like $500 dollars more expensive then what they mentioned on instagram. It is a very unreliable and rubbish app. I DO NOT recommend this app AT ALLLLL!.Version: 4.9.1

Flex watchHaving the flex watch was a really handy feature. Start location and destination, then have it watch for deals over the weeks/months you wanted to take up on those offers. Having it watch for a whole year for the dest deal was so handy. Now that feature seems to be removed. Awesome feature from 2017 and removed in 2019. RIP flex watch. (And no, watching dates I pick is NOT helpful for the best deal when I am wanting to watch for a MONTH.).Version: 6.45.0

Convenient but poor costumer serviceI reallyyyy liked using this app until I needed to contact someone. They do not have a phone line. You have to “send in a request” and wait and hope that someone reaches out to you within the 24 hour time frame that is given to you. This not only has caused some anxiety, but uncertainty. I had $400 worth of travel credit I wanted to use for trip I need to take in a couple of weeks. I had to “ send in a request “ in order to use my travel credit . 48 hours later still haven’t heard from anyone. Not sure how COVID could impact this when less people are flying. Very upsetting. Contacted the airline I bought tickets for and was informed I’d be charged $50 per person in order to transfer the credit which I understand but who knows how long it would take for them to reach a Hopper representative. That would be an extra $200 for my family. I did end up sending an additional request after the 24 hour mark and was Informed this would only delay my response time with a representative. Due to the uncertainty , slow responses, and lack of a phone line, I do not believe I will use Hopper again. This is the second time I have had a hard time contacting someone for flights and I’m not sure it’s something I’m willing to go through again. I will reconsider if these things change..Version: 6.50.0

Starting to feel scammed...I bought 4 plane tickets for American Airlines before COVID-19 was as widespread as it is WITH insurance. We ended up cancelling the trip directly through AA’s site about a month before the trip was supposed to take place in September and they issued travel credits. Well when I look on the Hopper app it just states our flight was modified, not cancelled, so it is not showing that we have flight credits. I tried using the flight credit directly through AA and they said I needed to book through Hopper, which is a problem because they are not showing the flight credits. I have submitted 2 separate customer service requests to have this issue resolved in the past month and have only received generic responses stating they would get back to me. I want to give them the benefit of the doubt, because I’m sure they have a ton of requests because of the pandemic, but after reading other reviews with similar problems, I’m starting to believe I will never receive my travel credits or get my money back...Hopper, this sketchy customer service system you are using is NOT working. I will never use this app to book travel again if this is how you conduct business and steal people’s money. If I don’t hear from someone within the next month I will be contacting my lawyer to escalate this complaint..Version: 6.50.0

Really disappointedI have been trying to reach the support team for almost a month. I have tried though email, phone, app message. None of them have a response! More importantly, I can’t even reach out to the airline directly to change my flight, as I booked with hopper. Hopper used another agency which called CTS fares (Canada) to book my ticket. So I called CTS fare Canada to see if they can help me, however, the said the same thing as the airline “we couldn’t touch your file, as you booked though hopper”. Fine, my ticket is expiring soon, I need to change my flight due to covid-19 situation. Really disappointed in the end! Never use hopper in my life again!.Version: 6.38.0

Impossible to change flight, no live help+feesI recently booked round trip flights from New York to Utah using hopper. I paid $1,200 per seat, which Hopper indicated was an average deal (very pricey). Well, my trip is in a few weeks and I need to change my outbound flight. Hopper does not offer live support and customer support is all via e-mail (no phone call, no live messenger). The response is slow and sloppy. I was passed from person to person, each telling me something different and offering different options. Finally someone gave me a clear answer and option and I asked them to change my flight. Well, that person ever changed anything and disappeared on me. So, I started the process over again and submitted a new request, radio silence. I’ve been at this all day trying to change my flight (which, if I ever manage to change it, they want to charge me for even though I am entitled to free changes and cancellation per my ticket). And, upon exploring other options, I found flights for $100. I even found the same flight Hopper offered me earlier in the day that I tried to take, cheaper and still available (I’m now being told that flights not available). So, i got ripped off. I can’t change my flight. And this is an absolute nightmare. I hate traveling. Book direct. Pay the extra few bucks. Hopper is not worth it. The stress and headaches and haste and fees just aren’t worth it. It’s like flying spirit. What a disaster..Version: 7.2.0

Didn’t work? Why?Disappointed tong I have heard so many good things about this app but for some reasons I tried to book a flight oh so many times and it just doesn’t work ??.Version: 6.24.1

BugsThe app has always been really good but lately getting an issue with “trouble connecting to server” when I try to search. I tried deleting and reinstalling but to no avail. Please fix, because I do really love the app (when it works!).Version: 4.8.4

Poor customer serviceDo yourself a favor and use this app only to find prices. You should book through the airline if possible. The price freeze option is a total scam. They have cut the time to buy from 7 days to 3 days and are completely inflexible to make changes even if an honest mistake was made. I used this function to freeze a flight price and realized I had not purchased this for all members of my family. I went back into the app to purchase for the rest of my family and the same price had shown as the default but was a different itinerary. I realized this after I purchased it and immediately notified customer service of my mistake. Per their policy they stated this cannot be changed and “so sorry for the inconvenience”. Then exactly 3 days later I went back the app to complete my purchase and missed the deadline by a few minutes. $605 down the toilet. There was no notification that the freeze was about to expire, no reminder email. Notified customer service again and got the same response as before. Absolutely, ridiculous that an honest mistake should be so costly and also ridiculous that you cannot speak to a live person in customer service - it is by email only. Unscrupulous if you ask me. I’ll be notifying the BBB as well..Version: 7.5.0

Hotel bookings don’t work very well!!Was looking to book a room near a major UK airport. The rate it quoted me was £100, however when I clicked to proceed, it told me the room would be charged in $USD even though I’m in the UK, wanting to stay at a UK hotel and pay with my card/ account in £GBP it also said it would add £21 pounds in sales tax so the room total would be £121 but charged in USD so I’d also be subject to my bank/ credit cards conversion rate too on top of the rate plus sales tax. I thought the whole thing was very misleading and clearly no where near the £100 room “deal” they were claiming it was. Disappointed at the lack of transparency. Why on earth does it need to charge me in dollars?.Version: 6.26

To badThe app is great, service is not great. I have two outstanding issues and literally can’t get anyone to respond in the app or email..Version: 6.24.1

Best for those in North America......a bit more limited for those of us not. Also not very useful if you’re looking for information for trips longer than two weeks. I really want to like this app but it’s just not useful enough I’m afraid..Version: 4.3.0

DO NOT USE THIS APPThey don’t have a customer service. They will send you generative emails & if you require change it cancellation they’ll refer you to the airline who will refuse to process your enquiry because you bought your ticket from a useless, money grabbing app. You’ve been warned. EDIT: Booking ref: Z-813TZZUDL I’ve contacted BA & they said it has nothing to do with them. I’m not a golf ball, so don’t toss me..Version: 6.36.1

Not greatDownloaded because I thought the concept was great, I test it out and find that there is basically no improvement from a google search. I searched for a low costing 4-5 star hotel and got a 2 star motorway hotel for £100+ pn. Sorry to say I have deleted.Version: 6.67.2

Turned into a scam the moment a crisis hitFlight confirmation VVIYEN from Hartford to Toronto on May 24 and May 31st to come back with two travelers. My entire family has been using hopper since it came out. It used to be reliable and all was good in the hood until the COVID-19 pandemic hit. My boyfriend and I didn’t have a flight until May 24th and on April 3rd i was sent an email stating “your hopper booking has been cancelled” at 1:58 am. There was no info on why it was cancelled, receiving a credit or refund. I was NOT the one who cancelled our flight. I have contacted customer service NUMEROUS times to see where our refund is and have not been given an answer. This company does not have a phone number nor a working email to contact them, you must contact them through their “help” center which is not helpful AT ALL. Supposedly if your flight isn’t within 72 hours they don’t want you contacting them but they continue to cancel flights that are 8 weeks away and not give a refund. I would avoid booking any and all flights with this company seeing as they are stealing people’s money in a time of crisis. I would however look into their millions of tweets being sent at them, and thousands of comments on Instagram of people speaking on how awful their experience has been with hopper and the app stealing their money. It is cruel and selfish. The DOT has put in guidelines that we must be refunded and hopper clearly believes they are above the law..Version: 6.31.0

Horrible customer serviceI tried to extend a stay with a hotel I booked and their customer service representative said that since my booking is non-refundable and non-changeable I couldn’t. They suggested I book a different room for the stay and told them what I don’t want to happen is to have to check out mid-day and check back in, which is what would happen if I booked the same hotel different times. So I tried talking to the hotel instead - their phone wasn’t working and the reservation number I got from hopper wasn’t working on their online reservation modifier. Customer service proceeded to give me 4 different confirmation numbers to try and none of them worked so at this time I am convinced they scammed me. I tried calling the hotel again but they were asking for a specific extension number to talk to someone and I can’t easily look up people while I’m in transit, nor do I feel like I have to do this to talk to a representative. 20 minutes later a different customer service rep deals with me and says I can’t change my reservation, I had to retell my issue and he won’t just cancel my reservation for me. I’ve told them multiple times I don’t even care about the refund at this point because it’s not worth my sanity. But the customer service continues to tell me things I already know and just kept extending the conversation without actually canceling the reservation. I do not recommend this app ever, the savings are negligible and the headache I got is not worth it..Version: 7.8.0

Terrible customer serviceDo not book with this app. Terrible customer service, as in, there isn’t even a way to contact them. My flight got cancelled by the airline and it no longer showed up in my app, so there was no possible way to contact them. Terrible. Lol at your response, how are you going to resolve my issue without any of my details. Nice try, you’re not fooling anyone. I’ll be putting in a request with my bank to get my money back..Version: 6.37.0

WorstStay away, this app makes the price 10x higher.. they are like an agent who sells them selves. For example it was showing me for August price from London to Dubai by emirates £1233 whereas all other apps are showing me £424-£440 on the same date and emirates airlines.. If you want to use this app and want to go ahead with purchase, only do so but check other apps before. As for me I deleted the app straight away...Version: 6.18.0

Worst customer experience- do NOT book a flight from them!!For a company aimed at saving users money and time booking flights, it’s almost comical at how poor their user experience is. No number to call for support; every point of communication comes from a chat bot in the app. Ive been waiting OVER TWO WEEKS for support in changing my flight, and have not heard back from an agent during this period. My flight is in less than two weeks, and prices are soaring as the days get closer to my departure. You can’t even change your flight from the airline, where you’re able to speak to an actual representation. Save yourself the grief & book your flight through a more reputable company..Version: 6.27.0

Your response/customer service has been atrociousAtrocious customer service recently. I will be tweeting about this..Version: 6.28.0

Unreliable ServiceBeen trying to find reschedule a flight for five days now even though these guys advertise 24hours customer support I only got an reply on the 4th day after submitting my request, the chat feel more like an email conversation, finally able to get a quote and receive a phone call so I could give my credit card info for an extremely overpriced change that I had to do it since im out of options, was received to at least had it over with until I woke up this morning with another message from the service late at night saying that they tried to process my request only at that our... and go a step further to blame it on the airline for not having it available anymore, sending me back to stage 0, putting a bot back at my conversation and giving me only the option to get a new quote, which im assuming it will be more expensive. No reply so far. would never recommend this service to anyone, im glad I'm at a long stay or else I would be really concerned on the reliability of this service to manage any sort of short trip or emergency flight changes that need to be done, the 24hrs service is very misleading and inefficient at getting things done quick. Really wouldn't recommend buying any tickets through it anymore, paying 100 to 200 dollars less its way worth it in my opinion so you don't have to deal with this kind of problems, and any changes on your ticket will have you pay way more than what you got on any deal..Version: 6.12.0

They stole my moneyI booked a flight to go visit my family, my mom passed away two weeks prior my flight so I- pf course- could not get on that flight, I bought a new ticket at the airport. Long story short, when I told them what happened they told me they’d give me full refund because of the circumstances. 5 months have passed since then and now they don‘t even answer my emails, and when I call them they tell me the refund is in process. So they kept 1‘500 dollars, def not recommend them anymore!.Version: 6.12.0

Cannot sign inIt would never send me a verification link to my no number. No other option to sign in available.Version: 6.59.0

Not happyJust used the app to book a flight and I’m not happy. I had it all ready to go and only had to swipe to proceed and it sent me back. Then the price of the ticket increased by $15 per ticket and the cancellation insurance went up by $5 per ticket. I went through all the motions again at the higher price, but the proceed button was locked and would not allow the transaction to go through. By curiosity I clicked on the optioned “tip” request and bam the transaction was unlocked and I was able to by the ticket. Not cool at all Hopper!!.Version: 6.24.1

AwfulCustomer service is useless and it does not alert you to major changes to flights. I would give no stars if I could. Sure how do I contact someone to discuss this ? I have not had a response via the app!!.Version: 6.38.0

Price freezer - rubbishI never write reviews but I am so annoyed by this app i felt i had to. Used price freeze function then decided to book room as it was school holidays. For some reason hooper could only let me book a room for 3 people when I had request 4 and it was going to allow me to book it. But if i made a booking without doing a price freeze i can book the right room?! How does that work. Because of this I am then compelled to get a price freeze refund and pay all up front for the room i orginally wanted when i could have just done this (and paided later) on any other travel app. Anyway waste of time for me. Be careful with freeze function..Version: 6.72.0

Price Freeze FailI paid for the Price Freeze, got the confirmation, came back 9 days later to book and saw the airline had moved my flight time by 2.5 hours. The price had increased more than $400 per ticket (I was purchasing 4 for my family.) Good thing I had a price freeze, right? Nope! Hopper wouldn’t allow me to book that flight any longer. I was given the option to look for other flights, all of which were massively inconvenient and more expensive, but I selected one to see what the total would be with the deposit I had already committed, and in doing so, they removed my option to get a refund on my price freeze deposit. I was now frozen in to a new flight which I was only trying to understand how much more it would cost. So now I’m paying $700 more for four tickets, because Hopper obligated me to commit to another flight when I was only trying to explore my options for my family. I tried to reach out to customer service, but they said they’d get back to me in 24 hrs. I really hope they can reconcile this, otherwise it’s an indictment of the suggestion they are looking out for their customers. Stay away from Hopper! Google Flights is a better, more honest option without the unfair handcuffs. Now our family plans which I had been saving every dollar to see a niece my kids and wife had never met, is fried in a single apps inability to recognize the human side of navigating traveling in these crazy days! So bummed. I thought Hopper would be better, or at least fair..Version: 7.3.1

DisappointedNot sure this is where you want me to put my confirmation number or if by email. It’s: BBRKAP On the email I received. Like I said, I did not want to give Hopper a horrible review, it’s the last thing I want.. all I wanted was to make sure the credit card name was correct and switch my flight to a later day. Thank you in advance for any help. Megan I used this app once before to buy a plane ticket and everything went well, I’m assuming this is because I didn’t have any issues... Absolutely horrible, I’ve been trying to talk to someone for TWO weeks. The only way you can talk to them is with the “bots” that show up every now and then, I keep starting new conversations and they just tell me I have to wait, so instead of being able to confirm any travel plans in Africa, I just have to wait. Whats WORSE, the credit card used at the time of purchase wasn’t the correct one. The app would NOT let me use the proper name, or kept trying to correct it (illegal Hopper!!! Wake up!!!) so now the flight is going through on an illegal name and they refuse to contact me with the proper info. I really didn’t want to have to give them such a poor rating, but come on Hopper you’ve have plenty of time to get back to me. wake up.Version: 6.27.0

Poor / way more expensiveIf you check the same dates on Google flight search or Skyscanner they are hundreds of pounds cheaper. I am struggling to see the value in the app if they are way more expensive. Feels like a con and it banks on people trusting they are the cheapest when they aren’t. Strange.Version: 7.12.2

Not that cheap at allCar rentals came back more expensive than a lot of places I know nearby. Checked local websites and cars were cheaper there. Do not use.Version: 6.58.0

They removed entire record of my airline credit!!I booked a trip from Chicago to Alberta last year using hopper for two people, but the flights got canceled due to COVID-19. Hopper sent us an email that our deposit can be used as travel credits whenever we’re ready to book another trip. Our trip was a combination of 2 airlines: United Airlines for our outbound, and American Airlines on our return. On March 16, after several frustrating emails and messages back and forth, we could use our United Airlines credit to book a flight from OHare to Kahului. Even for that, we had to agree to book a flight for a much higher price that what was shown on their app. We still have our American Airlines credit left to be used. The last message I received from Hopper confirmed this, saying: "I would also like to confirm with you that your American Airlines credit is still open under the same booking confirmation ####" I now want to book a flight using my American Airlines credit. But, there is no record for this credit anymore on the Hopper app. In fact , there is no record of our six letter record locator on the American Airlines website either! Hopper has completely removed my American Airlines credit and replaced our the previous reservation information with info about our flight to Kahului. This is a so frustrating, and at this point we’re worried if hopper will ever give us our travel credit back. This is a completely dishonest business!.Version: 6.67.2

STAY AWAY!!!Booking Code: EIEZQK It’s unbelievable that the only way to get any sort of communication with anyone from this company is through the AppStore!!!!!! They don’t respond to any inquiries on their Social accounts! Have an awful chat option within the app and on top of that continue to scam customers of refunds!!!!! Disgusting. Do yourself a favour and never download and use this app. I’ve reported them to the BBB and plan to continue my fight to ensure people are not scammed by this company anymore..Version: 6.32.0

Do not use this appThe app showed me that the room was cheaper than the original price when i checked in i found out that its not true, it was more than the original price of the hotel by 25£ so trust me you better of using the hotels website or booking but this app takes commission more than the room price, i am very disappointed will not be using this app again.Version: 6.70.0

Completely garbage customer service and deceiving advertising tacticsI don't know how this app has 4.8 stars, but from my personal experience, their customer service is garbage. You don't have any way to talk to someone over the phone. Now They offer a price freeze, but when you are placing it the first time, it will not tell you that the price may increase, and your max discount is only $100. When you try to pay for the trip after the freeze, it will increase cost, I understand that the airline's industry fluctuates, but in my case, they never showed any message regarding this policy. It took me few hours to reach out to CS via chat because if you haven't booked your tickets, you don't have an option to contact. When I put a freeze on fare for 30 days, customer service tells me my freeze is expired, which is why I have to pay the total price. I put that freeze day prior. If you don't believe me, google Hopper reviews online, and you'll see what I am talking about their service. What is the reason to put freeze? Because I will be going to get that ticket, and I want them to hold it, but in my case, they changed their price and wanted me to pay $600 more for the trip. Update: Which customer service are you referring to contact, the one which is impossible to reach out, and even if I want to How??.Version: 6.70.0

Customer service is a disasterI have never been one to write reviews, good or bad, but my experience with hopper has been truly a nightmare. DO NOT PRICE FREEZE! Especially if you are trying to coordinate flights with friends. The validity period for a price freeze is never consistent, even when you and a friend might be trying to freeze a ticket on the same flight. For some reason my price freeze was only available for 20 days while my friend’s was 30 (again, for the same flight frozen on the SAME DAY). I was under the impression that my freeze would also be 30 days, so I did it knowing when my payday was. To my dismay, my validity period was only 20 days (for some unknown reason), so I couldn’t buy the ticket I wanted as i hadn’t gotten paid yet. This meant I was also robbed of the 65$ non refundable freeze fee. Figuring out how to contact customer service was an additional nightmare seeing as you can only message through the app once you’ve booked a flight. There is no phone number or email to use, so I eventually had to send them a DM on twitter to get any kind of response (unprofessional). Finally the response I received was essentially “there’s nothing we can do.” Ultimately I feel robbed and unheard, but I hope your company puts the stolen 65$ of a broke college student to good use..Version: 7.2.0

IncompetentI have never done a review in my life as I see it as a waste of time. But if this could save someone a tonne of headaches then I’ll do it. They’ll get your money fast, when purchasing flights as they do. But when I received a notification about my layover extending for another 26 hours on top of the original 6. In their Terms and Condition they have nothing in writing about covering the layover extension. So I figured I can ask for a full refund. Maybe a good place to put the navigation for the app is clunky. It took a couple of days for anyone to response for my request. They don’t have case services people. They have a round robin approach on who get’s to answer a question and or if they do want to answer your question. They have been dodging me for past 3 weeks with none answers to my questions. They keep passing it along to a different person(if it’s an actual person on the other end that is). Just horrible incompetence on Hoppers part. This is just another flight aggregate service. Go get your flights elsewhere. If I do get my refund (which they are asking for another $200 fee on top I will update this review... stay clear and stay away....Version: 6.25.0

Looks great, currency all over the place and no help availableApp looks good but even with currency set to AUD in settings houses are in USD, flights are AUD and hotels are in dollars of indeterminate origin. And it appears that the only way to request assistance is within a booking. I’m not making a booking if I don’t know what currency I’m using. USD and AUD are not interchangeable. Also hotel searches throw up options an hour and a half’s drive from the requested location, which would be tricky for someone travelling internationally. Hopefully these are bugs that can be addressed and I can reinstall what looks to be an app that has the potential to be quite useful..Version: 7.5.1

Misleading online advertisingDownloaded this app as it claimed it had the flight I wanted for extremely cheap through an advertisement on social media. Downloaded the app and every flight for the next year was at least 400 dollars more than the promoted price on their advertisement?.Version: 4.8.1

Worst customer service ever !! Save money don’t use this appGuys ! This app is a scam ! They take money and never get back for any changes ! Worst customer service ever. It’s been 3 days I have been trying to reach out to them to cancel my ticket and no reply! It’s such a shame that these apps promising of economical fare feeds on people’s hard earned money to fill their pockets. It’s the third day and still no reply from their customer service ! It just take a reply to answer ! What a shame I wasted my money booking through them ! Next time better to pay $50 and have full control of my booking..Version: 6.18.0

DO NOT USEThis is my first time making a review because usually I am a pretty easygoing person but Hopper has scammed me and has made this experience HELL. I booked a flight back almost a year ago for a flight in March. Due to COVID, and shelter in place orders, we could not go on the flight as scheduled. However, it was too late to cancel and at that time, Hopper was not offering refunds for cancelling due to COVID. Therefore I could not cancel my flight and had to miss it. In trying to get a refund because now they are refunding for cancelled flights, they tell me they are bound by the airline and can’t do anything. Also, because I did not cancel my flight I cannot get a refund, yet I did not take that flight and couldn’t cancel because Hopper told me basically there was no use as I would not get a refund for cancelling back in March. Yet, I call Interjet who tells me that they are not bounding Hopper to anything, and it is Hopper who must refund me. I even paid for Trip Protection and have gotten $0. I hardly go on trips because of my financial status, and to lose $600 for two tickets I bought is a big financial blow. Ella from Hopper has been ZERO help. If someone from Hopper reads this and can provide me with a refund or travel credit, please do because there is no way to reach out to anyone outside using the chat on the app. I am fed up and will never use this app again. Do not waste your time with this app, it’s not worth it!.Version: 6.38.0

Do not use this app!!!Do not buy through this app!!! I bought flights to Vegas, when all my friends booked direct with the airline. The flight was cancelled due to Covid, all my friends got their refunds back within 2 weeks of the cancellation date. It’s been 9 weeks since I requested the refund and still nothing. The customer service staff are terrible, have ordered me nothing in compensation, won’t even give me a time frame, just keep repeating themselves asking me to be patient. I have been patient. I’ve waited over two months. Hopper keep blaming the airline, claiming that it’s them holding everything up, yet everyone else has got their refund from the airline. Hopper are shady and not to be trusted. Refusing to refund me and giving me the runaround, terrible terrible app, do not give these people your money unless you never want to see it again!!.Version: 6.71.0

Does not hold upShows prices with the USD, there should be a options for currency (especially when living/booking in a country). Called the hotel before I booked through hopper and it was CHEAPER through the hotel, $70 cheaper. I definitely did not book through hopper..Version: 6.24.1

Happy TravellerBad experience. Booked the flight. Did not give me the option to add any luggage. Told me there will be additional charges if I want to take a suitcase. Didn’t tell me what they were and finally didn’t even allow me to book one piece. Very upset with them. Will never use again. DO NOT recommend. Gave me a good price then increased it by 30% when I went to pay. Was to fed up with messing around to bother so just agreed to their trick. Then the case thing was the final nail in their coffin for me. Big headache these guys..Version: 4.2.5

Lack of Customer ServiceIt’s a shame that in this time of need Hopper had the perfect opportunity to prove their worth, value, and reputation, however have failed to do so. Amidst all this panic, new travel advisories and cancellations due to Covid-19 their customer service has been nonexistent. I understand the large influx of requests however they should have changed their customer service approach to adapt to the current situation. At this rate I have to make the decision whether to completely lose out on all the money i worked extremely hard to save up for of my booking or put my health at risk due to the lack of customer service. Many are coming out saying they are scheduled to fly today and still have not heard back from the company despite paying extra for the travelling insurance. Many are left stranded in foreign countries trying to get home. It’s really a shame. Extremely disappointed..Version: 6.28.1

Terrible Customer ServiceI had a flight cancel in April 2020 (for obvious reasons) so I supposedly had a flight credit but couldn’t find information anywhere on how to claim it. I reached out to support and was able to confirm I did have a credit but would have to go through their ticketing team to rebook (no big deal). I gave them the Dates I was looking for and got a response that they could book the flight for an additional $392 dollars after my credit….the flight was under $300 on the app without any kind of discount! Why was I being offered a $500 flight that still cost more after my credit? Their response was if I gave the exact flight details they would be happy to accommodate, so I decided it would be better to book a one way and fly back and my own terms. Sent an email with the exact flight and cost in their app…no response…2 days later American Airlines has a round trip for $215 so I just book it and tell Hopper forget it, I get an automated email saying no one is going to get my email and I need to submit a new request. I hate to lose that money but it isn’t worth my time and energy to get the run around, but I also know this is exactly what they want; for you to give up and they get the profit. I’ll never book with them again..Version: 6.62.1

ScamFirst booking for a flight was great. Second booking: rent a car, they call me 30 minutes before to tell me that they won’t have my car for today. Finaly got one 3h after, but they charge me double the price (+600$) because i wanted to add a driving. I cannot reach hoopers because they don’t have any phone number or e-mail and the app say that i need to talk to the company. I don’t recommand. UPDATE AFTER RESPOND FROM HOOPERS: I wrote them an e-mail and i messaged them with messenger as they ask me to do. No respond after a week. The only respond I got is here. UPDATE 1 mont later: I finally talk to somebody. They say that I need to talk to the company that rent me a car. A waste of my time. They don’t even bloc them from doing it again. I would put 0 star..Version: 6.66.1

Useless app which has cost us many hundreds of poundsI cannot believe I trusted these people-months ago we looked at booking Toronto to Geneva and back. The price was about £1000, but the app said we should wait, so we did. Unfortunately, it went up and up and eventually we lost faith and booked at £1250 return. I’ve just checked again and a week ago it was saying the cost of the flights was £550 each way, Now it’s saying £643. I cannot believe I’ve been taken in by this app and I’m very cross that I’ve lost so much money as a result. I suggest you look on the airline websites themselves and use your judgement..Version: 4.9.1

More expensiveThis app charges more expensive. I use this app than compare with the scoot airline online and this app actually cost $20 more. So you shouldn’t use and trust this app.Version: 4.9.1

Misleading ads$42 a day to rent a Benz CLA? You can’t search for any cars under $90. There’s not a single date where the Benz can be rented at $42. Deleted app immediately.Version: 6.59.0

Price freeze conI think I should explain how terrible price freeze is. It sounds like a great idea - everyone has been burned by the greedy airlines changing prices on a whim. The implementation is useless. They don’t freeze your price for 2 weeks (as they imply) they just charge you money to insure you against a price rise. I.e. they charge you a $60 deposit and pay up to $100 if the price rises. They DON’T freeze the price if it goes up more than that - you are on the hook for the extra. Transatlantic flights go up and down hundreds in the course of a day so $100 insurance might as well not exist. It definitely should not be called “price freeze” as it does nothing of the sort. The other thing is the “Carrot Cash”. It is useless. Some of it can be used on hotels, some of it can be used in flights - there is no way of telling which. My account has $1400 carrot cash and I can’t use it on either. Ask for a cash refund if something goes wrong - do not accept carrot cash. Overall, I feel like the app is deliberately misleading in its approach. The benefits it claims are nowhere near as beneficial as they imply. If you can get a good deal on hopper, just buy the flight - don’t mess around with anything else. I will delete it as soon as I can figure out what I’m allowed to spend my carrot cash on..Version: 6.74.1

ShockingLost $400 after this ridiculous app kept telling me to ‘keep waiting’. Prices rose every day until I realized this was a scam and just booked. Would have lost more if I kept following this. Do not use..Version: 5.8.0

Helpful but lots of hidden feesI’ve been using hopper for years to simply track flight prices going up or down, which was great. However, my first time attempting to book through Hopper was disastrous. Hidden fees left and right, every screen has another fee that you meticulously have to disable or opt out of and if you aren’t paying close attention you’ll quickly find yourself paying more. Up til the end when you think you’re all set, there are two last items a $5 “tip” and a $25 “VIP Service” fee that are easy to miss. Moreover, this app will tell you a flight price has increased to get you to buy it then, but if you wait literally a couple hours a flight notification will come up saying “your trip to wherever is only X amount of dollars” and you just ended up paying more beforehand because they trick you into purchasing right then. Also their customer service has no actual employees unless you have a booking, you have to rely on FAQs for help. Not even a phone center, their phone number will take you to a message machine. Overall, great app to get some ideas of when prices will go down but I do not recommend purchasing on the app itself..Version: 7.2.0

Price Drop Guarantee is FalseI was a first time user of the app and I am very disappointed with their service. They boast a price drop guarantee on “select flights” but don’t make mention of how you’ll know which flight is “select” or not. I booked my trip and less than a week later I checked back and the price had dropped by $100! I reached out to their customer service and was very disappointed with the customer care they offered. Unwilling to make amends in anyway I can confidently say once I get back from my vacation this app will be deleted because I would have much more rather used something like Expedia where I know they honour their word..Version: 6.26.1

All reviews are fakeGuys, I have been with Hopper almost from the day 1. But now I literally payed 1200$ out of my pocket for their mistake. I used them to make my life easier, but they make it just worse. All the prices they provided - expect to add 25$ on top for VIP support, or you never will get respond until 3 -4 days later. They don’t have a call center, only way to communicate is email. So if you need to make changes - only prays can help you. So, what happened to me I got sick with Covid, and asked for refund my tickets ( month before a flight) - nope. Next thing I got tickets for my mother, but she made a mistake with dates we only find out a day before flight - Hopper never responded until later (10pm) when all tickets where sold out. But I tried to call Alaska ( company i was flight with) they said they could have change a flight, but since I booked with Hopper - they can not do anything. So, this is not the end, when I finally got a respond they said - yeah, we will reschedule a flight but no refund or any flight credits could not be provided…. So I am taking this to a court, this company cased me a lot of money, time and stress. This is extremely sad, since I was a member for over 5 years, and all my flights I booked through them. Not anymore. Please safe your money and just get it directly from company..Version: 6.70.0

No stars. Avoid.I booked a city break for my elderly in-laws. They were driving to the hotel, so I booked with parking which Hopper clearly stated was included. Less than 24 hours to travel I found out (on my own) that the hotel require a payment for parking, which worked out to be almost double the money. Then, I found out that they haven’t got spaces anyway, so I needed to book parking separately which was even more expensive - and a mile away from the hotel, which 70yo in-laws would now need to trek daily. Contacted Hopper, they couldn’t do anything, basically they said sorry 🤷‍♂️ and left me on my own. Imagine if I hadn’t double checked the parking, would have left my in-laws abroad to sort things out. App deleted, not returning. AVOID..Version: 6.71.0

Awful customer serviceThere was no way to even reach the customer service up until a short while ago and even if you do get ahold of them they refuse to rectify issues caused by the app and credit you with carrot cash 😂😂 Im not going to use a credit with a company that had an issue and didn’t acknowledge it. I used to love this app but I never had an issue. Problems happen it’s how you resolve them that says something about how you like to business and I don’t trust a company that can’t rectify a situation when they’re in the wrong. The situation was:I paid for a price freeze and it didn’t show up in my account. I even have screenshots of it not showing up and I was told they’re not allowed” to refund the amount I paid back on my card. 🤦🏼‍♀️😂🤬.Version: 7.5.1

No customer serviceThe reviews are so fake, this so provides no customer service yet the only way the airline can do refunds or anything is through the third party. Don’t waste your time and money..Version: 6.37.0

Absolutely no customer serviceIf I could leave 0 stars I would. We booked a trip to Vancouver mid-January for a March 22 departure and of course with everything going on we figured we’d be accommodated re: cancelation and refund. We filled in the COVID cancellation form March 13 and have yet to hear back and of course they have no support desk and clearly don’t seem to leverage a support ticketing platform. There’s literally no way for us to contact them about our request. Will never book with Hopper again. Looking for someone to reach out to as ASAP. Update: Hopper has reached out to investigate but didn’t provide any contact info for me to reply to. The email came from a Noreply from Apple and the link to contact developer leads me to the same useless “help” page in Hopper. Hopper can you PLEASE provide me with an email address. Update: PLEASE look into the refund or credit for the cancellation that was processed. My airline indicated all communication regarding this has to go through hopper. Booking number: FYPZUW.Version: 6.30.1

Hopper is not on my good sideI have always taken hopper with a grain of salt. I know that prices can change in a drop of a dime. Purchasing flights is a frustrating process. I have had success but more times I find this not to be too accurate. My issue comes from the “Freeze” portion. Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. I got notification that my flight went down and immediately went to buy but when presented with the freeze option I felt it better to hold off on purchasing because I needed to double check with everyone flying that they were okay with me buying the tickets (it was still early hours with most people sleeping). I purchased the five dollar freeze per person. Well that was a horrible idea. While waiting for everyone to respond I started to second guess if the price would go up. I went and googled and saw from Hopper’s website that they will charge you the difference of the ticket prices go up. So now I’m like what the heck. I go back try to purchase and they say they do not have enough tickets at that price. After several tries I was able to buy the tickets for $100 more than originally price when I “Froze” it an hour earlier. Absolutely livid. They should make it known that they are not holding your price or reserving the price for you. Such false advertisement. I also am not sure if they refunded the $5 pp fee or if it got added to my flight price. I will make sure to double check..Version: 6.10.1

What is the point of setting up alerts if you can't set criteriaSo, I get price alerts for cheap fares, but every single time, I can't book the flight, because I am not interested in 1 or more stops!!! Need to allow the user to choose in the alerts if they only will travel non-stop. Multi stop searching would be handy too..Version: 4.5.4

Terrible CompanyHopper will steal your money. Don not use this app to purchase tickets. My flight to Dublin, Ireland in June was cancelled by the airline British Airways. However, after submitting a cancellation request through the Hopper app according to their instructions and waiting for two weeks I was finally told they couldn’t help me and I would have to get a hold of the airline directly. They also told me that in the future booking references that start with a Z need to be handled through the airline. Why would Hopper not have their program immediately flag that and let me know within 30 seconds rather than wait over two weeks for them to tell me they can’t help? Anyway, after getting a hold of British Airways, I was told that they couldn’t do anything for me and that I needed to go through Hopper. So at that point both companies were telling me they couldn’t help and I had to get a hold of the other one. Hopper has already told me they can’t process my cancellation, however, and they have absolutely no customer service number to call or an email. All they have is an automated online chat room, which I tried messaging, but nobody even looks at the messages. Hopper owes me over $1600 for a flight that was cancelled, they’re telling me they can’t help, and they’re purposely not communicating in any form. This company is nothing more than a scam. They will take your money and steal it. Do not use this app whatever you do..Version: 6.36.3

THERES ALWAYS A CATCHHopper promises you best price on your flight with a price freeze but little do you do it’s ONLY FOR THAT SPECIFIC AIRLINE. Although you turn on flight watch and get notified for ALL flights based on your location and date.. when you PRICE freeze, you FLIGHT freeze. You will see the price drop for other flights to the same destination and same date but if you make the mistake in freezing your price you are locked in to that specific airline that had the lowest price at the time. THEY ARE NOT CLEAR ABOUT THAT ANYWHERE IN THE RULES. When the issue is brought to them they chose to belittle my issue by apologizing that I did not understand their policy. I did not even request a refund, just a simple transfer of my deposit to the lower flight (as I initially understood was the purpose of PRICE freeze) and they DECLINED. They offered NOTHING to help even AFTER realizing their lack of clarity. I was told feedback would be submitted but that they are bound by the policy which is absolutely ridiculous because no company is bound by their OWN policy. You make exceptions when you realize there is a problem in your marketing. Long story short: I wasted my deposit on a flight that seemed to be the lowest thinking I was locking in any flight that dropped below that as well and was fooled. They should change the name to FLIGHT freeze not price freeze. Liars..Version: 7.1.0

Will be deleting this appCancelled flight over a month ago and still nothing. Can’t contact anyone and absolutely no one to speak with. Terrible customer service. Who are these people that give 5 stars??.Version: 6.32.0

What a idiotic appI don’t understand why developers waste peoples time with these kind of idiotic apps ! Its useless I thought i will find something cheaper but its useless app really annoying no flights let alone cheap flights, choose dates change dates, whatever you do you wouldn’t find any flights 🙄. People Please don’t waste your time by downloading this idiotic app.Version: 6.71.0

Worst Customer Service on the planetThis has got to be the worst travel app I’ve ever used! There is no way to contact customer service instead you have to “chat” to an automated rabbit. I need to change flights and there is no way I can do this! DO NOT USE THIS APP (unless you just want to throw away your money!).Version: 6.22.1

This app is crap!I started a flight watch more than 6 months prior to departure date. At that time the price prediction indicated that the tickets would drop in price almost $200 in the next 4 weeks. A savings of nearly $800 since I was buying 4 tickets. I happened to notice that the lowest fares increased by $20 about 3 weeks later because I was on the airline website, but I never got an alert on Hopper about the change. At that point I started investigating and discovered all the negative Hopper reviews. After that I purchased 4 tickets at the higher rate directly from the airline but continued my flight watch to see what would happen. A week later the date arrived in which the prediction indicated the price drop would occur but the prices were still higher than when I originally started the watch. The prediction then continued to indicate that I should wait to purchase for another 3 months because prices would drop by that time. The new date being just 2 months prior to departure. I have continued to watch the prices increase (again with no alerts) and the shorter, more desirable flights become no longer available. The first prediction was wrong by more than $200. Luckily I did not continue to wait and it only cost me an extra $80. When reading the reviews, I discovered complaints about fees, the price freeze, the price prediction, and refunds/credits. I am deleting this app and will never use it in the future..Version: 7.4.0

No customer supportMy flight got cancelled by the airline due to COVID over 3 months ago and i have not gotten any refund or notice of refund. There is no customer support to check on the status of my refund or any number/email anywhere. Could someone please look into it? Hopper booking number: KKSEYQ.Version: 6.44.0

A good idea if it workedI booked a hotel - but flights were too limited so exchanged the freeze for another hotel in another country. Instead of using the credit the debited my card again- even the I used the carrot thing to find a hotel. Support are fast to ask what’s wrong - but still waiting for refund..Version: 6.72.2

Just book directly don’t use this appYou know those crazy bad ads you’d get from downloading a free game? That’s this app. This booking app spams bull crap so much that it adds it by default and adds a donations without you knowing! For example, my tickets after tax were $184 but it attempted to charge in a bunch of fees and bill crap that amount to almost $300! It even tries to hide your total at the end at the bottom in tiny font. It’s awful, then you have to hit “no thanks” button for donations, Covid-19 insurance, travel insurance, change flights insurance, canceled flight insurance, seat insurance, premium support coverage. More down the rabbit hole, is all these “insurance” and “upgrades” options aren’t directly offered by hopper. They are individually contracted companies that has up to a minimum turn around time of 90 days for claims. The worst part about this app is that it sends notifications about adding “protection” after the purchase without a “no thanks” button. You literally have to force close the app to get rid of the spam offer. If you accidentally press any of these buttons it will quickly charge your card and there are NO REFUNDS. You know they are doing it on purpose when every little thing has a spam offer even right now to hiding the cost of the add ons thinking no one will notice. TLDR: Hopper tricks you into scam insurance offers even after purchase, NO REFUNDS for anything purchased, way more expensive than booking directly..Version: 7.0.2

Terrible serviceDo not use this app. I had a hellish experience. I originally booked a flight direct from Toronto to Victoria for $800. They then cancelled my flight and offered me a flight with a layover for the same money arriving 8 hours later (midnight). Had I not caught the email within 24hrs I would have been forced in to this flight change. They then proceeded to email me with unacceptable flight changes one daily for 4 days. There is no customer service hotline and when you ask them to call you they will not acknowledge. I eventually agreed to a flight, they failed to update the booking app itinerary and I missed my flight back. Waste of time, money and effort. Big no from me. Wouldn’t recommend to my worst enemy..Version: 6.66.1

No flights?Why am I only receiving hotels? Where have the flights gone?.Version: 4.6.0

Giant Scam!Warning: DO NOT WORK WITH THESE PEOPLE. They canceled my flight without telling me and kept my money! I can’t resolve the issue because they have ZERO customer service. The only thing you can do if you end up in this type of situation (and you most certainly will if you use this app) is to write them a message and hope for a response. It’s been about 6 hours so far, and no one got back to me. I highly doubt they will refund all my hotel reservations and other expenses. Again: they SOLD the plane ticket that I bought, didn’t tell me and just kept my money. THIS IS THEFT. Finally, if that’s not enough, they ‘accidentally’ double-charged me. I am disputing this through my bank, but I’m very worried they won’t be willing to return the money. Highly suspicious company. For sure, this will be the last time I use them; they aren’t cheaper than any other company and you take a BIG risk going through them. PS: As an update to the developer response below, I just want to let everyone know that their ‘support chat’ is complete BS. Don’t fall for what they say. It’s been over 24 hrs now and no one has even READ my message yet. It’s pretty clear that this company is intentionally trying to make resolving problems difficult so they can cheat you out of more money. It’s safe to say that I will never use Hopper again. It’s a really dangerous company, and I would rather work through a more-reputable app like Kayak or Travelocity. The prices are the same anyway..Version: 6.13

Can not connect to serverI haven’t been able to use this app as it keeps telling me “can not connect to server”.Version: 6.17.1

Not sure what happened to my original reviewI submitted a review with my story. Long story short hopper cancelled my flight then told me in the email any further questions call the airline directly. Well I tried and it’s impossible right now you COVID 19 to get through. Hopper did not tell me if I would be getting a refund with them or a credit with the then or or the airline ? I also opted for the “cancel for any reason “ and since the airline cancelled not me I wanted to know if I would be getting a refund. It’s impossible to reach them. Self help link after self help link going no no where fast. Chat box doesn’t work going on 19hrs with message not seen. It’s a joke.... I’ve never seen such poor customer service in my life. It’s should not be this difficult to ask a simple question. Also reading through the reviews today I notice they always have a generic response of sorry for the inconvenience or some crap and then say feel free to reach out to support. OKAY ! HOW ?? Tell me how ? Not submit a form or message the chat box tell me an email and official email or a phone number and I’m sure all these people on here would gladly contact customer support, but they never state how. Really unfortunate. Good concept for an app poor follow through on their end. It’s terrible just don’t use it. Pay the extra buck for less hassle and better guarantee..Version: 6.33.0

GIVE ME BACK MY MONEYI had to cancel my flights due to covid 19 and I gained the value as a travel credit, however I’ve been trying to use my credit to book new flights (for a trip fast approaching) and I am not getting any help. I can’t find anywhere to contact them for help, the help centre option just sends me around in circles to look at other peoples questions. I had applied to change my flights 3 times, no response. Also when I needed a flight home because I was overseas, I contacted them to change my flight earlier so I could get home to my family and they didn’t respond to me until after I had to pay for an entirely new flight home and had been home for a month. GREAT JOBS GUYS some of us can’t afford to be forking out that kind of money because you can’t respond. If I lose the money I have on this travel credit I will be FURIOUS. You only have to look at the comments on their posts on their Facebook page to know that me getting my money back is unlikely.Version: 6.37.0

Customer ServiceAfter my customer service experience I can no longer continue to book through this company. While the prices are good and booking is easy when problems arise the company has shown it does not care for its customers. It has been two weeks and I’m still waiting to receive a resolution to my cancellation requests. My bookings have expired and I have no clue the status of my case or how to reach a actual human being within the company. My customer service experience consists of automated responses from “helpful” bots. Although, I did have a one time chat via the app with a representative nothing was resolved. I was told nothing about my case only that I would receive a reply soon...that was 5 days ago. As of now I have no hope of a resolution with the company. I honestly feel as if they’ve taken my money, and have no intention of reaching out again. Therefore, I can no longer confidently recommend others to use this company, and if you choose to do so I ask that you do so with caution. Simply, put if a problem arises with your flight plans you are on your own. ***To whom it may concern, My Hopper confirmation codes for both roundtrip tickets were EAODPH and FFFMTA. The email associated with both bookings is the best way to reach me. I look forward to hearing from you via email regarding a resolution.***.Version: 6.29.0

Poor customer serviceAfter over a week of unsuccessfully trying to book a flight and contacting Hopper - they got back days later and were not helpful assisting with the problem. I wrote back with further questions and days later still have not gotten a response. In the mean time flight price increased now costing $45 more for my husband and I together. I figured the problem out myself a week later which was that they weren’t liking my New Zealand postal code for Billing though that was the one associated with the card..Version: 5.10.0

Prices 3x booking directI compared the offer in app with booking directly on the airline site, and the airline site was one third of the price. Do not trust this app to give the best deal - always check with the airline..Version: 3.0.0

Refund for Same day cancellationI waited over a month to get a full refund from a flight that I cancelled 3 hours after it was purchased. The rule is you get a full refund (minus any extra fees that you may have purchased for insurance etc.) if you cancel within 24 hours of purchasing the ticket. It should be processed as a void. They sent an email stating they would refund me X amount (which was about $60 less than the amount I paid because the fees are non refundable -understandable) and when the refund went through, it was exactly half of that. When I reached out they tried to say it was due to fees, hello you already kept the fees! Reached out again to get the rest of my refund. They sent me an email stating I’d get the rest refunded within 3-10 business days. 15 business days later and still no refund. I reached out again and I received an email saying they sent the refund via PayPal? (That was weird, but okay) I go into PayPal and there is nothing there. 2 minutes later I get an email stating that the money they sent to PayPal was cancelled. I had to reach out yet again. FINALLY, 35 Business days later I get the other half of my refund via PayPal. The only reason I am giving the app 3 stars is because every other time when I haven’t had to request a refund things have gone smoothly and ultimately they did give me a refund. Just a huge inconvenience to get it..Version: 6.69.0

Poor customer serviceI had purchased my ticket with a cancellation option and a flex-date option. I had tried to change my flight twice due to the coronavirus and then I submitted a cancellation document to cancel my flight all together. They have not responded to any of my requests. Not only did I pay more for those options but they have not even given me an update as to when my claim will be processed. I had to book a completely different flight because I could not get a hold of the company to reschedule my flight..Version: 6.29.0

Horrible appOne star is too much for this review. The app has multiple bugs, and customer service doesn’t seem to care. I was trying to book a hotel a few weeks ago, and I used the “pet friendly” filter to book a hotel. I called the hotel to confirm the booking from Hopper and it turns out they are not pet friendly so I had to cancel the reservation and find another hotel. Thanks Hopper! Today I tried to book a flight and I couldn’t past the option to add insurance. Even if I selected the option to add insurance, I still couldn’t move forward. I called the only customer service number I could find online (the app or website doesn’t have contact information to customer service lol) and I was greeted by someone who probably didn’t even work for Hopper because they told me the app was down but couldn’t verify that they were with Hopper. How can a company not provide their customers with any numbers or emails to customer service? The website says you can talk to customer service after you book something, but what happens when you can’t even book something because the mobile app is complete trash? Hopper is probably the worst app I have ever used and I would recommend to save the time and just book through a legitimate airline or hotel instead..Version: 6.65.0

Poor customer service costing me extra $$I made a request to change my ticket dates Feb 5, 2020 and did not get any thing done on my request until Feb 21. This cost me over $200 because of the increase of flight fare btw those dates. I made clear to the agent that finally replied after 2 weeks of my disappointment and he absolutely paid no attention to my comments..Version: 6.24.1

Worst service everDo not use this service unless there is absolutely no possibility of cancellation in your mind. There are no advantages as far as price is concerned. Booking thought the hotel itself would have been just as easy and the same price. I had to cancell buisness trip because of COVID 19. This app claims there is a covid 19 cancellation policy but there is no such thing. I called the hotel and they had no problem to cancel my reservation but Hopper will not refund me. Your service sucks Hopper.Version: 6.27.1

Unable to contact and unreliable serviceHopper is a third party flight booking app. I booked a flight through them on JetBlue. JetBlue recently changed a flight on me, and I was not notified of this by Hopper. When I called JetBlue to change this flight to a time I could make, they informed me that JetBlue outsourced their ticket sales to third party companies and those third party companies are responsible for managing and contacting me regarding any information on the flight. The only way for me to change my flight would be through Hopper or I would have to pay a $50 transfer fee in order for JetBlue to manage the booking. Hopper has no customer service number and you can only contact them through the app. I contacted the with this method and it said they would get back to me in 24hours. They reached out to me and told me that they could change the flight but I received no confirmation email and they had not changed my flight after 8 hours. Since the flight was originally rescheduled for the next day, I had to pay the transfer fee with JetBlue in order to not miss my flight. Hopper has not refunded me for this and will not respond to any means of contact now. The person's name who I spoke to at Hopper with was Dona and I have screenshots of our conversation as I cannot get back to the text chain in app..Version: 6.49.0

Refund!!!No respond, i have cancelled my ticket on march 16 and still havent got any email back yet and no number to contact customer service can you please let me know if there is any progress in my refund. A-ZKS1NY is my conformation number.Version: 6.37.0

Stressful Experience (Eventually resolved)I’m currently 20, so I had to reserve a hotel without 21+ requirements. Found a listing stating 18+ requirements and booked it, and also confirmed with front desk, who happened to also misinform me of their policy. Of course when I arrive after driving 6+ hours, I couldn’t get my room. I tried cancelling through the hopper app for hours starting around 8pm. Maybe server issues, try later. Website hopper provided showed no server issues. I have had no luck finding a way to contact their support at all. Only preset pages that just go in circles. Once it turned midnight, I couldn’t even view the cancellation button. My confirmation email said I can cancel for full refund until 6am, and now I’m up at 2am with no sign that I will get my refund. $180 down the drain. Update: I was able to reach support and eventually get my order refunded. The customer support agent was very helpful with finding a solution for me after my very long day. I feel like the app needs some fixes, especially regarding cancellations. Customer support was great, I just wish they were easier to contact and/or if there was a number for calling them.Version: 6.74.1

Be waryI’d be very wary about trusting this app. I love the idea of it and it was pretty good at getting us a good price on one flight. But I’ve been watching another flight which Hopper tells me I should wait to buy tickets for…but if my wife searches for exactly the same flights Hopper is telling her to buy now as prices are only going to go up?! Really, REALLY frustrating as we could’ve purchased these flights for less than £100/$100 but now we’re looking at circa £250/$350 for the same flights. I know the price prediction isn’t 100% accurate. But to have the same app saying two different things about the same flight leads me to think there’s a big issue somewhere. And, yeh, the upselling is really annoying..Version: 7.0.1

Great for planning, needs more detailEasy to use app however I wish the results returned more than just economy fares. I haven’t booked with Hopper, mostly I use it for fare comparison and so the price watching is a good tool. Overall though, the flight search tool and fare tracker on Google travel is much better..Version: 6.12.0

DisappointedI understand that the circumstances made your work difficult. But I am disappointed to get no answer about my canceling my flight. You canceled it but never gave me the option to get a credit for a further flight. I tired to contact you again but the fact I don’t have a reservation anymore I can’t contact you! Yes please. My reservation number is KRORUM..Version: 6.29.0

No customer serviceSo I had been using hopper for a year without a problem. Until recently I had booked a flight with spirit through Hopper. The flight had been rescheduled for two days prior to the original date. Hopper did not inform me of this schedule change so to spirit it looked like I had missed my flight eventually I got my money refunded back from spirit but since I purchased through Hopper the money was refunded to hopper instead of me. I have not been able to contact Hopper since they do not have a customer service number nor do they respond to their customer service request forms through the app. It has been weeks and I have not heard back from Hopper. Through the app they say not to submit multiple customer service request forms due to it taking longer for them to respond. I don’t want other people to have to go through this as well. As of right now, Hopper has stolen $122 dollars from me and they give their customers no way to contact them directly. Update: Hopper replied to my review and said "Thanks for your feedback. We're really sorry to hear that you had a difficult time getting in touch with our support team and we appreciate you bringing this to our attention. This is certainly not the support experience we aim for and we hope that we are able to resolve your request as quickly and efficiently as possible." They literally offered no way to contact them again, no further assistance, and I have still not heard back from my customer service request..Version: 6.51.0

Terrible response timeOver a week before my flight and they couldn’t cancel it, change it, or even provide a human response. Also, the airline you booked won’t take your calls because you didn’t book with them. Wish I had known that before throwing away my money on a flight I couldn’t change..Version: 6.26.1

More cons than prosI am not one to write reviews, and understand that people are more likely to leave negative reviews. That said, I can only give two stars due to extremely poor communication. Reasons with pros/cons below. The pros: good prices (but only about the same as other apps) and easy to book individual flights (group flights are tricky if there’s limited availability, and you’ll pay more). If your flying alone and flexible about layovers or direct flights becoming connections, then this is a great app. Cons: they are HORRIBLE at getting back to answering questions and concerns. I have been waiting over 2 months for them to get back to me after they notified me our flight details changed. I have emailed and sent instant messages, and the only response are the template/canned auto responses that they will “respond soon”, but they never respond. This left me a bit high and dry. Also, as mentioned above and as you’ll see in other (more positive) reviews: group booking is not convenient as it’s hard to find which flight(s) can accommodate your family/group. Part of my mistake may have been not paying extra for insurance, but for a family of 5 this is an expensive luxury I’ve never before had to use...I guess there’s always the first time. My suggestion, look elsewhere unless you are a flexible individual (not flying w family/group)..Version: 6.24.1

Horrendous support + verification hours before flight!So I’ve had a flight booked through the Hopper app as they are normally my go to place to book all my flights as they are easy to use. That is before I encountered a problem, having a sudden verification process for no apparent reason hours before a flight, the flight onwards is on hold, no live chat, no response to emails as it pings back from a wrong delivery address they have set up. App is fine UNTIL you encounter a fiasco like this. Whenever that may happen to you, you will become stuck. I have now issued a chargeback with my card holder and will never use or recommend hopper again! 1 fatal mistake too many!!.Version: 4.6.2

Worst appI booked my flight from hopper in april 2020. The flight then got cancelled sdue to covid-19. Since then, I have been requesting for my refund and hopper is not responding me for a once. It has been more then a year. I would never recommend this app to anyone..Version: 6.67.2

I do not get this app!I have been trying to reach out for over 4weeks to customer service about a flight change and no response..Version: 6.24.1

App works, customer service doesn’tBottom line is, don’t book flights through a third party app. If anything happens untoward you face a long wait trying to sort the issue out. If you book through the airline direct you have rights you can exercise. If you book flights through Hopper or a competitor you will be passed back and forth between them and the airline. Use the app to check prices, don’t use to book. It’s that simple. Happy flying!.Version: 7.3.0

Read internet reviewsThank god I researched google and found that there is no customer service direct line and that this company steals your money after sending generic emails responses Why are apps like this in the App Store ?.Version: 7.8.0

Doesn’t show all flights and price change predictions are wildly inaccurate1) The app doesn’t seem to include all flights when compared to Sky Scanner 2) The price change predictor is completely wrong. I have been watching a particular flight over last couple of months. It’s spiked. Yet the app tells me it’s the lowest price in last 6 months. Do not trust!.Version: 5.19.0

Don’t waste your timeI struggled to use this app, there are very limited filters. Deleted this app pretty quickly. Needs a lot more UI research and investment put into it..Version: 5.11.0

Does not reliably work for regional travelI have been using tge app for several long-haul flights where it has been somewhat useful. Recently, I monitored my flights for North American regional flights and I got heavily disappointed. I received “wait” recommendations with considerably lower prices predicted over coming weeks. However, over time the app increased the predicted target price until recommending to “buy”, at a price much higher than when I originally checked. The predicted price volatility simply never occurred..Version: 5.26.0

They steal from youMy family and I, last year, we’re planning to go to Brazil to visit a family friend. However the pandemic hit and our flight was cancelled. My father in law tried and tried to get a hold of hopper but they only have a email to contact them and it took multiple emails for them to reply. When they finally did they blamed the airline and told us to try to get our money back from them. We went back and forth from hopper to the airline and finally got a credit from hopper. But! It was only a year credit! A year has passed and the pandemic is still a serious problem! They did extend the credit till the end of this year but when we went to get tickets we had such a huge problem trying to find tickets where we didn’t have to pay an extra 800$ more per person!! AND hopper would not let us use my sister in laws credit for someone else ( my sister in law is on a religious mission and literally can’t go with us cause she doesn’t get back till next June!)! My husband had lost his job, we both are in school and had so much on our plate and hopper was very very horrible to us and still is! All they care about it keeping our money instead of doing what’s right! Do not use this app because when it comes down to it, they don’t care about you!.Version: 6.57

Extremely Frustrating!I had to cancel my trip to France due to Covid-19 and after 2 months they finally reimbursed me but for my return flight only for some reason. Ive sent multiple messages inquiring about this but I was only told to continue waiting. The flight date has come and gone and I haven’t heard back from them and its been almost a week since my last message. Brutal customer service experience.Version: 6.32.0

Hopper is a scam.I don’t understand how this app is still offered on the App Store. Hopper has zero customer support. Any issues with flights that may arise you will have to deal with yourself. I purchased flights for June 2020, these flights were canceled due to the Covid-19 pandemic. I reached out to the airline which assured me I would be refunded for the flight. However, my tickets were purchased through a third party (Hopper) so all refunds would be sent to Hopper before reaching the ultimate customer. I attempted reaching out to Hopper over 20 times to get an understanding of my situation and to report technical issues within the app which wouldn’t allow me to properly request a cancellation (as asked of Hopper through their poorly explained customer service forums). I received multiple automated responses to my support requests. None of these responses even addressed the issue at hand. It has been five months since I attempted to receive some sort of support. I continuously reached out for support during this time. To this day no one has addressed my issue. Personally I have lost all hope that Hopper will do what is right. I write this review in hopes that no one will use this app ever again. I have heard of many similar situations. I also hope the Apple takes some time to investigate and remove this scam from their App Store..Version: 6.45.0

No flight credit or refundMy Hopper Confirmation code is A-MK2G84. Please contact me via email as this information is confidential. My girlfriend booked our trip on this app to fly to Costa Rica on March 16 2020. We canceled the trip via the app on March 14 2020. We have not received our credit or refund back, despite your app indicating we should have received our credit or refund within 90 days. All we received was an email after we canceled the trip due to COVID. There is no way to contact Hopper customer support either. This is unacceptable. We deserve a refund or we will take legal action. Please reach out as soon as possible so we can solve this issue, since it is impossible for your customers to reach out to you..Version: 6.37.0

InaccurateI bought flights to the UK and wanted to see how hopper would have helped. It told me that flights were $500 more than I paid. It then told me to wait, and wait, and wait for prices to drop. Then as prices rose closer to my travel date, it told me to buy at an increased price. The mouldy piece of cheese in my fridge could have offered better advice. Bye bye Hopper, you suck!.Version: 3.6.1

I got the confirmation for a canceled flightI booked a flight home 7 weeks in advance due to the situation. 2 weeks from my departure and I open the app to check, it says that my booking has a variation, but it won’t show me what, no link is working. Through the airline page I found out that one of my flight is delayed and one is CANCELED. No emails, no notifications. If I ask for the booking confirmation (which is supposed to have the updated itinerary) it confirms the itinerary with no variation. Trusting them I would get to the airport to find out that no flight is departing. Now the airline can’t do anything because I didn’t book through them and there is NO WAY to contact hopper. Do they expect me to cancel my flight? There seem to be no way to get my money back. Highly not suggested, at least not during the pandemic, looks like they can’t handle the situation. I had booked with them once before and it was good, but I’ll never again..Version: 6.42.0

No booking - COVID !Good to keep an eye out on pricing. *****Further please don’t see the above as a negative. Excellent value to many flights. My family aren’t going on holiday until the pandemic in under control. My dad since 2020 has had to cancel 3 holidays. One being the Maldives just before Christmas 2021.****.Version: 7.0.2

If I could give this app zero stars I wouldThis app is absolutely horrible, do not download. I purchased some tickets through Hopper prior to the pandemic. I paid extra to have cancellation insurance with the promise that I would at least be receiving 80% of my money back. I am still fighting to get my money back and there is no number to call or email address to contact. Customer service is horrible, the only way to reach them is through a chat and they never get back to you. My friends/family had told me really great things about this app so I was excited to try it out. It’s safe to say none of us will be using it ever again. Truly disappointed and frustrated at the loss of my money. Update: Hopper reached out to me through my previous review stating they wanted to help but somehow that review got deleted so i’m reposting again. They never refunded me for multiple flights. I received an email from Hopper stating I would be receiving a credit from Alitalia for flight (HSKHCC- Hopper | HBQSBD- Alitalia) and I was never contacted by Hopper or the airline with a voucher. Additionally, my flight (KAOEOL- Hopper | Q2ZJQH- TAP Airline) was cancelled by the airline and I never received a refund. Lastly, I purchased a flight and its cancellation insurance (Z-L1G4JJFJC - Hopper | H13R6Y- Ryanair) which I had to cancel and never received a refund for that either. If Hopper needs any additional information they can email me..Version: 6.56.1

Data collection appThey’re not interested in providing better prices, I saved £50 on a return by going direct with airline, they never even show me that price, seems they just use the app and it’s promise of cheaper prices to gain access to your data and sell that on. Avoid!.Version: 6.21.1

Total ScamOur first time using the app to book for a place to stay ended up being scammed by the app. We tried to pay for the bookings but our cards keep on declining. We couldnt use our bank cards for a whole week and we didnt know why. Later ANZ called us and informed that they found out there has been an attempt to compromise our cards by a website called HOPPER. Wont be using HOPPER anymore. Be alert guys..Version: 7.10.1

Don’t buy flights off here big rip offI purchased a flight in December for my birthday trip pre-covid and had to cancel due to COVID-19. I have about $400 in travel credit that has not yet been reimbursed or been able to apply towards a new trip. If you utilized the “contact us” you will only receive automated messages and a message that says you just wait at least 15 business days to hear back to which I haven’t heard back from. Apparently if you repeat claims it makes the process longer so you cannot re-file complaints to get quicker service. I filed a report and was informed I would receive a response within 24-hrs, that was over a week ago. Great for tracking flights however DO NOT PURCHASE FLIGHTS THROUGH HERE, they do not want you to get your money/travel credits. This flight was in December, its February and I still have not received any assistance nor spoken to an actual person. It’s a red flag they do not have any phone number just an email and the chat within the app for assistance which only gives you automated messages. They do not care about their customers. Just track your flights with google flights and purchase elsewhere! Edited: my confirmation is WBHDNE and it is over two weeks since I wrote this review and I finally got a response asking to update w the Hopper confirmation on the review, yet still have yet to hear from any customer service directly.Version: 6.53.0

COVID-19 Flight CancelationMy sister and I had to cancel our flight to Rome due to COVID-19 and while I’ve tried to be patient with the information given by Hopper I cannot find a way to contact you to see if I’m getting a refund or a credit. While the Covid has put stresses on all our lives I still feel I’m entitled to better feedback!!.Version: 6.41.0

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