Hopper: Flights, Hotels & Cars Negative Reviews

Hopper: Flights, Hotels & Cars App Complaints & User Negative Comments 2023

Hopper: Flights, Hotels & Cars app received 162 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hopper: Flights, Hotels & Cars? Can you share your negative thoughts about hopper: flights, hotels & cars?

Hopper: Flights, Hotels & Cars for Negative User Reviews

✓ Price Freeze FailI paid for the Price Freeze, got the confirmation, came back 9 days later to book and saw the airline had moved my flight time by 2.5 hours. The price had increased more than $400 per ticket (I was purchasing 4 for my family.) Good thing I had a price freeze, right? Nope! Hopper wouldn’t allow me to book that flight any longer. I was given the option to look for other flights, all of which were massively inconvenient and more expensive, but I selected one to see what the total would be with the deposit I had already committed, and in doing so, they removed my option to get a refund on my price freeze deposit. I was now frozen in to a new flight which I was only trying to understand how much more it would cost. So now I’m paying $700 more for four tickets, because Hopper obligated me to commit to another flight when I was only trying to explore my options for my family. I tried to reach out to customer service, but they said they’d get back to me in 24 hrs. I really hope they can reconcile this, otherwise it’s an indictment of the suggestion they are looking out for their customers. Stay away from Hopper! Google Flights is a better, more honest option without the unfair handcuffs. Now our family plans which I had been saving every dollar to see a niece my kids and wife had never met, is fried in a single apps inability to recognize the human side of navigating traveling in these crazy days! So bummed. I thought Hopper would be better, or at least fair..BigwnfanVersion: 7.3.1

✓ Stay away - Don’t botherThe comments on Social Media are horrible. The features do not outweigh the poor support or developer response. The UE is horrific. How did Apple allow this? Do not download and do not use. You will lose money!!!.TypeglyphVersion: 6.30.1

✓ Fake appFake app. Shows you amazing discounts but when you go to book, the price automatically tripled saying sorry this deal is expired. Here’s some others and none coke close to the original advertised price. Was about delete it but decided to review first so everyone knows.Sante1980Version: 7.28.1

✓ Price Drop Guarantee is FalseI was a first time user of the app and I am very disappointed with their service. They boast a price drop guarantee on “select flights” but don’t make mention of how you’ll know which flight is “select” or not. I booked my trip and less than a week later I checked back and the price had dropped by $100! I reached out to their customer service and was very disappointed with the customer care they offered. Unwilling to make amends in anyway I can confidently say once I get back from my vacation this app will be deleted because I would have much more rather used something like Expedia where I know they honour their word..UpsetHopperVersion: 6.26.1

✓ No customer serviceSo I had been using hopper for a year without a problem. Until recently I had booked a flight with spirit through Hopper. The flight had been rescheduled for two days prior to the original date. Hopper did not inform me of this schedule change so to spirit it looked like I had missed my flight eventually I got my money refunded back from spirit but since I purchased through Hopper the money was refunded to hopper instead of me. I have not been able to contact Hopper since they do not have a customer service number nor do they respond to their customer service request forms through the app. It has been weeks and I have not heard back from Hopper. Through the app they say not to submit multiple customer service request forms due to it taking longer for them to respond. I don’t want other people to have to go through this as well. As of right now, Hopper has stolen $122 dollars from me and they give their customers no way to contact them directly. Update: Hopper replied to my review and said "Thanks for your feedback. We're really sorry to hear that you had a difficult time getting in touch with our support team and we appreciate you bringing this to our attention. This is certainly not the support experience we aim for and we hope that we are able to resolve your request as quickly and efficiently as possible." They literally offered no way to contact them again, no further assistance, and I have still not heard back from my customer service request..Allie28282Version: 6.51.0

✓ ScamBeware 👍 scam app.Dracula111Version: 7.28.1

✓ Vague Info from Customer ServiceI booked a flight months ago for a conference in Canada. Just a week ago (the conference is scheduled for TOMORROW), I received an email from Hopper that my flight had been changed and that I had to either accept or deny their refund. I received many emails with pre-automated text about this, but was confused as to if my flight was cancelled or just changed. I emailed back and forth with Hopper customer support trying to figure this out, because if there was an alternative flight plan I didn’t want to take a refund. Finally, after a few emails of (again) pre-automated emails with me specifically asking “is my flight cancelled” I received a call in the middle of the night from an actual real person at Hopper support. I didn’t answer because I was asleep, and the next morning I got an email explaining that the second leg of my flight was cancelled. I’m not sure why they couldn’t have just told me that in the original email. I was so confused as to what my flight status was, checking the airline’s website constantly which had no mention of a cancellation. I just took the refund but I now have to book a last minute train ride to my destination. This was such a frustrating experience and it happened a couple of days before my trip. I’ve had fine experiences with Hopper before, with no issue. But, it seems like if there’s ANYTHING wrong with your flight, Hoper customer support very slow and confusing to work with..M. WaughVersion: 7.13.0

✓ Poor customer serviceI had purchased my ticket with a cancellation option and a flex-date option. I had tried to change my flight twice due to the coronavirus and then I submitted a cancellation document to cancel my flight all together. They have not responded to any of my requests. Not only did I pay more for those options but they have not even given me an update as to when my claim will be processed. I had to book a completely different flight because I could not get a hold of the company to reschedule my flight..IrinastatVersion: 6.29.0

✓ Hopper booked me in inferior room to what I paid forHopper booked me in an inferior room, contacted hotel they showed me what I booked and what hopper booked me in was different. It is impossible to get a response from them, they do not reply to emails or web enquiry. They also charge you if you want priority support! Why is there no zero stars?.Adam7046Version: 7.29.0

✓ Customer ServiceAfter my customer service experience I can no longer continue to book through this company. While the prices are good and booking is easy when problems arise the company has shown it does not care for its customers. It has been two weeks and I’m still waiting to receive a resolution to my cancellation requests. My bookings have expired and I have no clue the status of my case or how to reach a actual human being within the company. My customer service experience consists of automated responses from “helpful” bots. Although, I did have a one time chat via the app with a representative nothing was resolved. I was told nothing about my case only that I would receive a reply soon...that was 5 days ago. As of now I have no hope of a resolution with the company. I honestly feel as if they’ve taken my money, and have no intention of reaching out again. Therefore, I can no longer confidently recommend others to use this company, and if you choose to do so I ask that you do so with caution. Simply, put if a problem arises with your flight plans you are on your own. ***To whom it may concern, My Hopper confirmation codes for both roundtrip tickets were EAODPH and FFFMTA. The email associated with both bookings is the best way to reach me. I look forward to hearing from you via email regarding a resolution.***.K_G_ToriVersion: 6.29.0

✓ Didn’t work for meI was excited to save on airfare amidst all the glowing reviews. However Hopper told me to wait and then after the price increased it told me to buy. I should’ve gone with my gut. This was for a Toronto to Honolulu flight..KimcheegalVersion: 4.1.1

✓ Worst appI booked my flight from hopper in april 2020. The flight then got cancelled sdue to covid-19. Since then, I have been requesting for my refund and hopper is not responding me for a once. It has been more then a year. I would never recommend this app to anyone..NdivhdijVersion: 6.67.2

✓ Unimpressive.Disappointing to use the app which admittedly has some good deals, only to find the price is double the cost when checking out. The deal makes zero sense and the new cost isn’t explained. To make the app even more frustrating, they have options available to look at but when you continue to see rooms, they’re unavailable because they’re sold out. That’s really frustrating and a waste of my time..Samchong|Version: 7.21.0

✓ Cannot sign inIt would never send me a verification link to my no number. No other option to sign in available.ZadolbalappstorVersion: 6.59.0

✓ Rubbish and Potentially Fraudulent AppI went to use this app for the first time today. I got to the end of the hotel booking process and just got a message on screen saying the reservation couldn’t be confirmed and to try making another booking - but the app still took payment from my card for the attempted booking. Then I tried to contact customer service to dispute the charge, but all I got was a “server error”. What a fraud!.Sjse69Version: 7.28.0

✓ Worst customer experience- do NOT book a flight from them!!For a company aimed at saving users money and time booking flights, it’s almost comical at how poor their user experience is. No number to call for support; every point of communication comes from a chat bot in the app. Ive been waiting OVER TWO WEEKS for support in changing my flight, and have not heard back from an agent during this period. My flight is in less than two weeks, and prices are soaring as the days get closer to my departure. You can’t even change your flight from the airline, where you’re able to speak to an actual representation. Save yourself the grief & book your flight through a more reputable company..TallonamVersion: 6.27.0

✓ Just book directly don’t use this appYou know those crazy bad ads you’d get from downloading a free game? That’s this app. This booking app spams bull crap so much that it adds it by default and adds a donations without you knowing! For example, my tickets after tax were $184 but it attempted to charge in a bunch of fees and bill crap that amount to almost $300! It even tries to hide your total at the end at the bottom in tiny font. It’s awful, then you have to hit “no thanks” button for donations, Covid-19 insurance, travel insurance, change flights insurance, canceled flight insurance, seat insurance, premium support coverage. More down the rabbit hole, is all these “insurance” and “upgrades” options aren’t directly offered by hopper. They are individually contracted companies that has up to a minimum turn around time of 90 days for claims. The worst part about this app is that it sends notifications about adding “protection” after the purchase without a “no thanks” button. You literally have to force close the app to get rid of the spam offer. If you accidentally press any of these buttons it will quickly charge your card and there are NO REFUNDS. You know they are doing it on purpose when every little thing has a spam offer even right now to hiding the cost of the add ons thinking no one will notice. TLDR: Hopper tricks you into scam insurance offers even after purchase, NO REFUNDS for anything purchased, way more expensive than booking directly..Johnnie LushenkoVersion: 7.0.2

✓ Absolutely horribleI was excited to try the app and found some discounts that saved me about ~$16-$30, however upon trying to actually book a hotel stay, it told me several times that some error occurred. No additional details were given, to simply dated it could not complete the booking. This was frustrating and made me feel like the app displayed some fake prices to get me to sign up and provide personal data. Next I tried to book a flight. After selecting the airline, choosing everything from seats to bags and such, I again tried to finalize my booking, only to be told that there were no more seats on the flight. This struck me as strange since I was just viewing this flight online. I checked again quickly on google and was able to book there without an issue. This feels borderline predatory toward people who may not be familiar enough with airline tickets to know to check other sources. If I believed this app when it said the flight was full, I’d be very stressed out and forced to choose another flight which would complicate my travel plans greatly. After both these consecutive failures, I couldn’t delete the app fast enough. Would give 0 stars if possible, but 1 is the least rating available. Overall felt like a scam to receive my data, only to not function whatsoever..AkacskzVersion: 7.28.1

✓ Turned into a scam the moment a crisis hitFlight confirmation VVIYEN from Hartford to Toronto on May 24 and May 31st to come back with two travelers. My entire family has been using hopper since it came out. It used to be reliable and all was good in the hood until the COVID-19 pandemic hit. My boyfriend and I didn’t have a flight until May 24th and on April 3rd i was sent an email stating “your hopper booking has been cancelled” at 1:58 am. There was no info on why it was cancelled, receiving a credit or refund. I was NOT the one who cancelled our flight. I have contacted customer service NUMEROUS times to see where our refund is and have not been given an answer. This company does not have a phone number nor a working email to contact them, you must contact them through their “help” center which is not helpful AT ALL. Supposedly if your flight isn’t within 72 hours they don’t want you contacting them but they continue to cancel flights that are 8 weeks away and not give a refund. I would avoid booking any and all flights with this company seeing as they are stealing people’s money in a time of crisis. I would however look into their millions of tweets being sent at them, and thousands of comments on Instagram of people speaking on how awful their experience has been with hopper and the app stealing their money. It is cruel and selfish. The DOT has put in guidelines that we must be refunded and hopper clearly believes they are above the law..KyhalesVersion: 6.31.0

✓ HorribleIf there is ever an issue there is no one to talk too. They ignore what you have to write in help messages. Do not use this!.CynjkVersion: 6.30.1

✓ Rip off.I recently booked two flights for Vegas for a friend and I. I noticed that I had been charged twice for my flights. I contacted hopper through the app because they have no customer service phone line. And they canceled the first flight but I had to talk to three different people to get it done. They also cancelled the wrong flights one was charged for 136 and the other was charged for 180. They cancelled the 136 dollar flights. They when I confronted them on it they gave me a coupon for $70 to be used within 180 days or it expired. I was so frustrated that I decided to cancel both flights. I contacted them again and told them I wanted to cancel all my flights and they told me no! So I contacted the airlines and had to do it myself, where I found out they had booked me three times. So I had to contact hopper and give them the confirmation cancellation codes that the airlines gave to get my refund. When I checked my account they had only refunded 288 dollars out of the 320 that I was charged. So I had to contact them again and then they finally refunded me another 30 and said the other 2 dollars was none refundable. I’ve spent three days contacting them back and fourth to cancel flights. They were booked 24 hrs before cancelling, and it was a nightmare! I’ll never go through this app again. I’d rather pay more money for a reliable booking company than go through what I went through with them again..Georgia L. 91Version: 7.14.0

✓ TrashFirst review I've done on an app so you must know they reallllly pressed my buttons on this one. Ive used hopper a few times, i got mmy trio cancelled, delayed another and they told me i had to take it up with the airline, which is trash they should insure me that my money would be given back. Airline didn't want to give my money back even tho i had a positive covid test -500$ in the drain. Then on a separate occasion i booked a hotel and the hotel said they never got my booking when i arrived at 3 am. Every hotel was booked and here i am no rental and no hotel. Tried to give them a third shot tonight and the app wouldn't even load any of the flights all day and turns out that if you go to the direct airline and purchase ur flight you save because you don't paid them the third party fee even tho they ensure nada. I undownloaded the app right now and encourage you to not even download it. Also they don't have any customer service so good luck talking to anyone if you have an issue hopefully it will be on their FAQ. Siiiiiiike. Anyway, i use to love this app, but the more i got involved the more they failed me. If i could give this -10 i would, absolutely garbage. Safe your time and money and go directly to the airline. I hope that everyone reads this, so the veil is lifted from your fake ads making you guys seem legit..LocavibeVersion: 7.25.0

✓ The last time I buy through hopper.Ive sent in a request 4days ago about a refund with no response yet. I’ve booked 8+ flights with hopper. This is the first time I use the Price Freeze option. It’s seems very simple when your purchasing but when you’re about to use it, you realized it’s a complicated process if there are no seats available for the flight you originally wanted. With time running out and not wanting to lose my deposit, I tried to book the flight but I kept receiving a message saying the flight is no longer available. I tried multiple times and it gave me the same message so I went to book another flight with a different return.. come to realize the app double booked me. It booked the flight the was supposedly unavailable. I submitted a request to cancel the booking and they told me I had to reach out to the airline to cancel the double booking so they could process the refund. So that’s what I did and I have yet to get a response. It’s very frustrating during this time.... Now I’m out $121 and waiting to see if I will get my hard earned money back. This will be the last time I buy through hopper. *I’ve seen the responses hopper gives to reviews here, they are very generic and advising to reach out to customer service when most people have done that BEFORE coming here to write a review and are obviously are not satisfied with their customer service..Abz12321Version: 6.56.1

✓ Worst Travel App EverI booked two flights through Hopper last year that 1) I’m still waiting on a refund for (trip A-JVJ612) after the airline cancelled the flight back in June 2020 (!!!) and 2) an open ticket for the second flight (trip A-NNZG6M) that was cancelled back in May 2020. I contacted both airlines directly and neither could assist me because the booking was made through Hopper & they said they needed Hopper to contact them to process a refund/issue an open ticket. I tried to claim back my money through my bank, but they said too much time had passed. Customer service is non-existent. They claim they will get back to you within 24hrs, which they never do. How this app got rated “Editors Choice” is a mystery. They are scammers plain and simple. Do not use this app!!.ZaimeLLLLLLLLLVersion: 6.52.1

✓ This app is crap!I started a flight watch more than 6 months prior to departure date. At that time the price prediction indicated that the tickets would drop in price almost $200 in the next 4 weeks. A savings of nearly $800 since I was buying 4 tickets. I happened to notice that the lowest fares increased by $20 about 3 weeks later because I was on the airline website, but I never got an alert on Hopper about the change. At that point I started investigating and discovered all the negative Hopper reviews. After that I purchased 4 tickets at the higher rate directly from the airline but continued my flight watch to see what would happen. A week later the date arrived in which the prediction indicated the price drop would occur but the prices were still higher than when I originally started the watch. The prediction then continued to indicate that I should wait to purchase for another 3 months because prices would drop by that time. The new date being just 2 months prior to departure. I have continued to watch the prices increase (again with no alerts) and the shorter, more desirable flights become no longer available. The first prediction was wrong by more than $200. Luckily I did not continue to wait and it only cost me an extra $80. When reading the reviews, I discovered complaints about fees, the price freeze, the price prediction, and refunds/credits. I am deleting this app and will never use it in the future..TldollVersion: 7.4.0

✓ Not that cheap at allCar rentals came back more expensive than a lot of places I know nearby. Checked local websites and cars were cheaper there. Do not use.Flufy DukyVersion: 6.58.0

✓ Horrible customer serviceI tried to extend a stay with a hotel I booked and their customer service representative said that since my booking is non-refundable and non-changeable I couldn’t. They suggested I book a different room for the stay and told them what I don’t want to happen is to have to check out mid-day and check back in, which is what would happen if I booked the same hotel different times. So I tried talking to the hotel instead - their phone wasn’t working and the reservation number I got from hopper wasn’t working on their online reservation modifier. Customer service proceeded to give me 4 different confirmation numbers to try and none of them worked so at this time I am convinced they scammed me. I tried calling the hotel again but they were asking for a specific extension number to talk to someone and I can’t easily look up people while I’m in transit, nor do I feel like I have to do this to talk to a representative. 20 minutes later a different customer service rep deals with me and says I can’t change my reservation, I had to retell my issue and he won’t just cancel my reservation for me. I’ve told them multiple times I don’t even care about the refund at this point because it’s not worth my sanity. But the customer service continues to tell me things I already know and just kept extending the conversation without actually canceling the reservation. I do not recommend this app ever, the savings are negligible and the headache I got is not worth it..- Ana M.Version: 7.8.0

✓ THERES ALWAYS A CATCHHopper promises you best price on your flight with a price freeze but little do you do it’s ONLY FOR THAT SPECIFIC AIRLINE. Although you turn on flight watch and get notified for ALL flights based on your location and date.. when you PRICE freeze, you FLIGHT freeze. You will see the price drop for other flights to the same destination and same date but if you make the mistake in freezing your price you are locked in to that specific airline that had the lowest price at the time. THEY ARE NOT CLEAR ABOUT THAT ANYWHERE IN THE RULES. When the issue is brought to them they chose to belittle my issue by apologizing that I did not understand their policy. I did not even request a refund, just a simple transfer of my deposit to the lower flight (as I initially understood was the purpose of PRICE freeze) and they DECLINED. They offered NOTHING to help even AFTER realizing their lack of clarity. I was told feedback would be submitted but that they are bound by the policy which is absolutely ridiculous because no company is bound by their OWN policy. You make exceptions when you realize there is a problem in your marketing. Long story short: I wasted my deposit on a flight that seemed to be the lowest thinking I was locking in any flight that dropped below that as well and was fooled. They should change the name to FLIGHT freeze not price freeze. Liars..KcisnzpfiVersion: 7.1.0

✓ Worst customer service ever !! Save money don’t use this appGuys ! This app is a scam ! They take money and never get back for any changes ! Worst customer service ever. It’s been 3 days I have been trying to reach out to them to cancel my ticket and no reply! It’s such a shame that these apps promising of economical fare feeds on people’s hard earned money to fill their pockets. It’s the third day and still no reply from their customer service ! It just take a reply to answer ! What a shame I wasted my money booking through them ! Next time better to pay $50 and have full control of my booking..Happuhokidays2020Version: 6.18.0

✓ ScamFirst booking for a flight was great. Second booking: rent a car, they call me 30 minutes before to tell me that they won’t have my car for today. Finaly got one 3h after, but they charge me double the price (+600$) because i wanted to add a driving. I cannot reach hoopers because they don’t have any phone number or e-mail and the app say that i need to talk to the company. I don’t recommand. UPDATE AFTER RESPOND FROM HOOPERS: I wrote them an e-mail and i messaged them with messenger as they ask me to do. No respond after a week. The only respond I got is here. UPDATE 1 mont later: I finally talk to somebody. They say that I need to talk to the company that rent me a car. A waste of my time. They don’t even bloc them from doing it again. I would put 0 star..Sweet.kevVersion: 6.66.1

✓ Very very very disappointedSuch a bad even worst experience. It has charged my card twice. First the price was $499 for booking and that deducted $594 from our account but charged us twice. Since yesterday i m trying to find there Customer support no or email. Could find anything. My card has been charged twice now and i am helpless what to do? Very very very bad experience. Deleting this app from our phones and will share this experience with my friends colleagues so they do not download this app at all. Scammers. We need an answer from their customer service to provide us the solution and give our money back..Kary$$Version: 7.22.0

✓ To badThe app is great, service is not great. I have two outstanding issues and literally can’t get anyone to respond in the app or email..Steve44643Version: 6.24.1

✓ Not happyJust used the app to book a flight and I’m not happy. I had it all ready to go and only had to swipe to proceed and it sent me back. Then the price of the ticket increased by $15 per ticket and the cancellation insurance went up by $5 per ticket. I went through all the motions again at the higher price, but the proceed button was locked and would not allow the transaction to go through. By curiosity I clicked on the optioned “tip” request and bam the transaction was unlocked and I was able to by the ticket. Not cool at all Hopper!!.EcgillisVersion: 6.24.1

✓ Misleading and dodgyREAD THE REVIEWS BEFORE YOU INSTALL THIS APP! Do not book on this app! They make it look like you’re getting a great deal but it’s actually more expensive. Price freeze function is absolutely useless ! Very sneaky with all the default tipping and extra service fees. if you don’t pay attention and deselect them you’ll end up paying so much more for nothing!!! Plus unlike other reliable apps, this one charges money WITHOUT ASKING FOR CONFIRMATION!.Kiki DinhVersion: 7.23.0

✓ RefundThe app looks great until you have a problem. I still waiting for my refund even after 90 days! Don’t buy with hopper guys. They don’t have any contact number or email. The only way to contact them is trough the app and I still waiting for my answer. Very frustrating and disappointed..Yuri S. M.Version: 6.47.0

✓ Do not use this app!!!Do not buy through this app!!! I bought flights to Vegas, when all my friends booked direct with the airline. The flight was cancelled due to Covid, all my friends got their refunds back within 2 weeks of the cancellation date. It’s been 9 weeks since I requested the refund and still nothing. The customer service staff are terrible, have ordered me nothing in compensation, won’t even give me a time frame, just keep repeating themselves asking me to be patient. I have been patient. I’ve waited over two months. Hopper keep blaming the airline, claiming that it’s them holding everything up, yet everyone else has got their refund from the airline. Hopper are shady and not to be trusted. Refusing to refund me and giving me the runaround, terrible terrible app, do not give these people your money unless you never want to see it again!!.MichaellaafVersion: 6.71.0

✓ Happy TravellerBad experience. Booked the flight. Did not give me the option to add any luggage. Told me there will be additional charges if I want to take a suitcase. Didn’t tell me what they were and finally didn’t even allow me to book one piece. Very upset with them. Will never use again. DO NOT recommend. Gave me a good price then increased it by 30% when I went to pay. Was to fed up with messing around to bother so just agreed to their trick. Then the case thing was the final nail in their coffin for me. Big headache these guys..ItsnogoodVersion: 4.2.5

✓ Price freezer - rubbishI never write reviews but I am so annoyed by this app i felt i had to. Used price freeze function then decided to book room as it was school holidays. For some reason hooper could only let me book a room for 3 people when I had request 4 and it was going to allow me to book it. But if i made a booking without doing a price freeze i can book the right room?! How does that work. Because of this I am then compelled to get a price freeze refund and pay all up front for the room i orginally wanted when i could have just done this (and paided later) on any other travel app. Anyway waste of time for me. Be careful with freeze function..DvwvacVersion: 6.72.0

✓ DO NOT USEThis is my first time making a review because usually I am a pretty easygoing person but Hopper has scammed me and has made this experience HELL. I booked a flight back almost a year ago for a flight in March. Due to COVID, and shelter in place orders, we could not go on the flight as scheduled. However, it was too late to cancel and at that time, Hopper was not offering refunds for cancelling due to COVID. Therefore I could not cancel my flight and had to miss it. In trying to get a refund because now they are refunding for cancelled flights, they tell me they are bound by the airline and can’t do anything. Also, because I did not cancel my flight I cannot get a refund, yet I did not take that flight and couldn’t cancel because Hopper told me basically there was no use as I would not get a refund for cancelling back in March. Yet, I call Interjet who tells me that they are not bounding Hopper to anything, and it is Hopper who must refund me. I even paid for Trip Protection and have gotten $0. I hardly go on trips because of my financial status, and to lose $600 for two tickets I bought is a big financial blow. Ella from Hopper has been ZERO help. If someone from Hopper reads this and can provide me with a refund or travel credit, please do because there is no way to reach out to anyone outside using the chat on the app. I am fed up and will never use this app again. Do not waste your time with this app, it’s not worth it!.Elizabeth123009Version: 6.38.0

✓ Couldn’t book and no one to contactThis is a useless app be careful how do you contact someone I couldn’t book a flight kept telling me I was timed out I couldn’t possible done it any faster so had to go and book from the company I flew with BE CAREFUL.WelltreeVersion: 7.27.2

✓ SCAM - DO NOT USE HOPPERI thought this app/site was to good to be true - long story short, it is. I booked a room here for two nights at the star casino in Sydney, I booked a TWO bedroom suite & thought I’d check with the hotel after booking through hopper that they got my booking. They did but it was just a standard room.. not even a 1 bedroom suite. After days and days back and forth with the “help” email (and them taking Atleast 1-2 days to reply.. and then a new person each time asking to describe the whole situation) nothing was resolved. The day of my hotel I was so stressed as I booked this for my family and they kept completely ignoring the fact that the Incorrect room was booked by hopper. The hopper team were so insensitive and unprofessional. They completely ignored that my booking was wrong and did absolutely nothing about it. I had to name a completely new booking at the hotel and lost all my money of my booking from hopper. Fast forward to a week after and they messaged back saying they would compensate with $100 refund, my booking through hopper was over $800 and the disgusting refund of “$100” was never even processed. I know how good this app looks but it is the biggest SCAM. Please save your MONEY, time and energy and do not use this site or app..S S RayeVersion: 7.29.0

✓ I accidentally cancelled my reservation last minute. There was no way to undo or refund my moneyHorrible experience. I was at the hotel I was checking into and I was on the cancel reservations page I booked the wrong hotel so I was trying to see what options I had like a return or transfer hotel or just accept the room I already paid for in full weeks in advanced and after one click of a button it was cancelled no double check no warning no undo no nothing no you will not get a refund no anything. Just immediately cancelled I then went into the hotel to see what they could do. They said nothing could be done due to the third party app. I then went inside and bought the same room so I had to double pay. Horrible system it literally says. To submit a cancellation request through the Hopper app, click on the trip details for the hotel reservation that you would like to cancel, and select "Cancel Reservation" and follow the prompts to begin the cancellation process. There was not any prompt or process for me it just immediately cancelled my room and gave me a cancellation email. I then submitted a request the same day for a dispute promptly said we will get back to you in 24 hours. it has now been 2 days with no answer. Oh also if u want them to actually help you need to pay another fee for “vip service” 9$ not much. I think this is a serious issue for user functionality it impacted me greatly and ruined my whole trip. If I could give zero stars I would but I can’t..Boo hhtnhme hmm unVersion: 7.29.1

✓ Car HireSo I downloaded this app as had some good reviews and an editors award. I downloaded it purely for car hire purposes. But the biggest issues all travellers have with car hire is it’s what’s included insurance wise! You don’t cover any of this off? All a traveller wants is a car hire fully inclusive so when you land don’t end up arguing with the car xhexk our guys and being stung and fear tactics to make you pay a few hundred pounds more for insurance. Need good price what’s covered and then a full inclusive price as well so we the consumer don’t get hassled and have piece of mind! Will look at flight aspects and raise star rating if it’s good. At the moment for cars it’s not… needs a lot more info insurance wise also popped on Alamo 2 £214 hopper quotes on Alamo site £170 ?? Unless your price is fully inclusive insurance?.User 812153Version: 7.16.1

✓ Worst Booking App I’ve Ever UsedTheir customer service is all but non existent. We had a problem with our hotel, 6hrs from home. So, we canceled our reservation via the hotel due to the issues at hand. No issues there. But here’s where things got a bit frustrating. The hotel told me the refund would be through hopper. Well, as soon as we messaged the live support line and told them what was going on, the only thing we were told was that we’d receive a refund shortly and the reservation was taken off of my account. So we waited... and waited... and waited. Still nothing. We told the customer service rep that we needed an immediate refund in order to book another room due to COVID, 99% of hotels in our area aren’t accepting cash. Unfortunately booking via hopper left me with $30 on my debit card. So we weren’t able to get a hotel, had to sleep in our car at a truck stop (I have a 6mo baby) and now because of their broken app and website, I have no way to get into contact with customer support because the only way you can talk to someone is if you have a reservation booked. It’s ridiculous and I’ll never use the app again. Tons of booking apps out there that offer the same hotels for less. Seen an ad for this on Facebook that claimed it had the lowest rates for last minute bookings. I’d rather pay an extra $100 for a room than to book through this trash ever again..Jay_KarterVersion: 6.50.0

✓ No customer serviceThe reviews are so fake, this so provides no customer service yet the only way the airline can do refunds or anything is through the third party. Don’t waste your time and money..BcmijkVersion: 6.37.0

✓ Awful at predicting pricesStarted watching ticket prices and the app kept telling me to wait, while constantly pushing the date when prices were supposed to drop. Today I went in manually and it suddenly says “buy” (but didn’t even notify me), citing that this is the lowest price before my flight, even though it’s way higher than when I first started watching the trip. Ended up costing me way more money just because I trusted the app. Doesn’t work at all!.MperticarariVersion: 6.74.1

✓ Flight delay guarantee uselessFailed to address problem with flight delay guarantee. Don't bother buying it. Did not offer any form of solution or compensation for 7 1/2 hour delay. Very frustrating – wondered if I was speaking to a bot at times. Won't use Hopper again..MomagainVersion: 7.25.1

✓ No thanks!!After reading all the reviews I think I’ll pass on using this App! I’m so glad to have read all the horrible stories about this App and am so happy to be taking the advice that everyone leaves! Please read the reviews and save yourselves the headaches and heartaches AND $$$$! No thanks, NEXT!!!.MissVievesVersion: 7.29.1

✓ Great app (when it works)I love the idea and functionality / design of this app. But many times in India I’ve tried to use it and it fails at the last minute. This has been the case several times I tried to use it this year and the customer support is pretty bad..DanielpsmithVersion: 7.26.0

✓ GIVE ME BACK MY MONEYI had to cancel my flights due to covid 19 and I gained the value as a travel credit, however I’ve been trying to use my credit to book new flights (for a trip fast approaching) and I am not getting any help. I can’t find anywhere to contact them for help, the help centre option just sends me around in circles to look at other peoples questions. I had applied to change my flights 3 times, no response. Also when I needed a flight home because I was overseas, I contacted them to change my flight earlier so I could get home to my family and they didn’t respond to me until after I had to pay for an entirely new flight home and had been home for a month. GREAT JOBS GUYS some of us can’t afford to be forking out that kind of money because you can’t respond. If I lose the money I have on this travel credit I will be FURIOUS. You only have to look at the comments on their posts on their Facebook page to know that me getting my money back is unlikely.Carly.C-DVersion: 6.37.0

✓ Useless app which has cost us many hundreds of poundsI cannot believe I trusted these people-months ago we looked at booking Toronto to Geneva and back. The price was about £1000, but the app said we should wait, so we did. Unfortunately, it went up and up and eventually we lost faith and booked at £1250 return. I’ve just checked again and a week ago it was saying the cost of the flights was £550 each way, Now it’s saying £643. I cannot believe I’ve been taken in by this app and I’m very cross that I’ve lost so much money as a result. I suggest you look on the airline websites themselves and use your judgement..Wild WilfVersion: 4.9.1

✓ If I could give this app zero stars I wouldThis app is absolutely horrible, do not download. I purchased some tickets through Hopper prior to the pandemic. I paid extra to have cancellation insurance with the promise that I would at least be receiving 80% of my money back. I am still fighting to get my money back and there is no number to call or email address to contact. Customer service is horrible, the only way to reach them is through a chat and they never get back to you. My friends/family had told me really great things about this app so I was excited to try it out. It’s safe to say none of us will be using it ever again. Truly disappointed and frustrated at the loss of my money. Update: Hopper reached out to me through my previous review stating they wanted to help but somehow that review got deleted so i’m reposting again. They never refunded me for multiple flights. I received an email from Hopper stating I would be receiving a credit from Alitalia for flight (HSKHCC- Hopper | HBQSBD- Alitalia) and I was never contacted by Hopper or the airline with a voucher. Additionally, my flight (KAOEOL- Hopper | Q2ZJQH- TAP Airline) was cancelled by the airline and I never received a refund. Lastly, I purchased a flight and its cancellation insurance (Z-L1G4JJFJC - Hopper | H13R6Y- Ryanair) which I had to cancel and never received a refund for that either. If Hopper needs any additional information they can email me..SanchezJ25Version: 6.56.1

✓ Your response/customer service has been atrociousAtrocious customer service recently. I will be tweeting about this..Sr200682Version: 6.28.0

✓ Freezing the price, false propagandaI used the option to freeze my tickets price with $10 bucks, when I decided to buy them, that price was not available anymore, support centre was full of stories and not solutions at the end, I bought more expensive tickets and never get back the deposit to hold the price for a few days....Cesararm1976Version: 6.25.0

✓ Best for those in North America......a bit more limited for those of us not. Also not very useful if you’re looking for information for trips longer than two weeks. I really want to like this app but it’s just not useful enough I’m afraid..Norb123446Version: 4.3.0

✓ SCAMWhen we booked we were told our hotel would be £50 (with discounts). Hopper have taken £50 off me but after booking and reading the reviews I decided to contact the hotel to make sure they had my booking. They had my booking but said they’ve not received any payment and said the room is £80. I’ve been trying to contact Hopper since 22nd Jan but still not heard anything. They want an additional £7 plus to have “priority support” they are not getting one more penny of my money. I am now having to contact my bank to report the scam.Littleangel38Version: 7.28.0

✓ Awful customer serviceThere was no way to even reach the customer service up until a short while ago and even if you do get ahold of them they refuse to rectify issues caused by the app and credit you with carrot cash 😂😂 Im not going to use a credit with a company that had an issue and didn’t acknowledge it. I used to love this app but I never had an issue. Problems happen it’s how you resolve them that says something about how you like to business and I don’t trust a company that can’t rectify a situation when they’re in the wrong. The situation was:I paid for a price freeze and it didn’t show up in my account. I even have screenshots of it not showing up and I was told they’re not allowed” to refund the amount I paid back on my card. 🤦🏼‍♀️😂🤬.Kristens deal finder!Version: 7.5.1

✓ Refund!!!No respond, i have cancelled my ticket on march 16 and still havent got any email back yet and no number to contact customer service can you please let me know if there is any progress in my refund. A-ZKS1NY is my conformation number.CheematoesVersion: 6.37.0

✓ Do not use this appBorderline criminal advertising. I have a law degree and been traveling for 10 years. This is the worst customer service experience. Waiting 24 hours for an email response and hours for a response after paying for the upgrade. The freeze is a complete joke, looking like you are putting down a deposit for 24 hours to hold a price when it looks like you are booking. No confirmations and hard to even find the booking or freeze on the app. The hotel was nothing like the description to the point I have screen shots to prove this..RwwwwwdfguuVersion: 7.27.1

✓ Be waryI’d be very wary about trusting this app. I love the idea of it and it was pretty good at getting us a good price on one flight. But I’ve been watching another flight which Hopper tells me I should wait to buy tickets for…but if my wife searches for exactly the same flights Hopper is telling her to buy now as prices are only going to go up?! Really, REALLY frustrating as we could’ve purchased these flights for less than £100/$100 but now we’re looking at circa £250/$350 for the same flights. I know the price prediction isn’t 100% accurate. But to have the same app saying two different things about the same flight leads me to think there’s a big issue somewhere. And, yeh, the upselling is really annoying..IBrassoVersion: 7.0.1

✓ Horrific Experience - feels like I’ve been scammedBe warned of all the extra charges you need to pay to get any level of service, I only came to leave a review because there is no way to email or contact them for help or support and if there is , it is hidden somewhere amongst the menus. Unless you paid for the VIP contact experience. Tried price freeze, but as there advice to wait, money taken for price freeze, then decided to just go ahead and book in full, price no longer available…. And they said they would refund the amount I had paid for freeze. Received a refund but not the full amount I paid for the freeze despite being told I would receive the full amount. Did another search for what I was booking. The price I was initially quoted was suddenly available again, after navigating through it started adding on the fees which made the advertised price feel much less of a value. In the end I booked direct and saved £75 on the booking but still out of pocket from using the app. Deeply disappointed and frustrated with what seemed to be a good idea , but left feeling conned by the app..Tr4veller2001Version: 7.26.0

✓ Robbed meWhat kind of app cons you into placing £50 deposit for 24 hours n robs your money if you don’t pay full amount the next day absolute joke I wouldn’t. recommend you to use this app as they find ways to word things differently to trick you into putting money into it, disgusting I don’t even have any confirmation not even a purchase receipt first time I ever used this app n I loose £50.Ojwilson02Version: 6.71.0

✓ Totally Useless app for price shopping not accurate.I just downloaded the app and tried 3 different locations I am travelling to this year with fully flexible dates to get the cheapest price. Pricing was no where near the price I could get with a 10min search on the airlines website. What an absolutely waste of money and time this app is. Pointless as I double checked and the cheapest travel dates suggested are not correct and no where near the cheapest by nearly 35% on one flight..Marlin220Version: 6.19.1

✓ JokeAbsolute joke. Do not download this app, fake prices. Then when I pay for a hotel it says card payment declined but then it’s taken the money out of my bank and I cannot contact customer service to get a refund, I’ve rang the hotel and I’m not booked in with them. Furthermore they don’t even use hopper. I will be taking legal actions if the payment is not back into my account by the end of the day as this is against my human rights and in the terms and conditions in there contract which I have read thoroughly..Ys19638Version: 7.26.0

✓ IncompetentI have never done a review in my life as I see it as a waste of time. But if this could save someone a tonne of headaches then I’ll do it. They’ll get your money fast, when purchasing flights as they do. But when I received a notification about my layover extending for another 26 hours on top of the original 6. In their Terms and Condition they have nothing in writing about covering the layover extension. So I figured I can ask for a full refund. Maybe a good place to put the navigation for the app is clunky. It took a couple of days for anyone to response for my request. They don’t have case services people. They have a round robin approach on who get’s to answer a question and or if they do want to answer your question. They have been dodging me for past 3 weeks with none answers to my questions. They keep passing it along to a different person(if it’s an actual person on the other end that is). Just horrible incompetence on Hoppers part. This is just another flight aggregate service. Go get your flights elsewhere. If I do get my refund (which they are asking for another $200 fee on top I will update this review... stay clear and stay away....FrancisjsebastianVersion: 6.25.0

✓ App works, customer service doesn’tBottom line is, don’t book flights through a third party app. If anything happens untoward you face a long wait trying to sort the issue out. If you book through the airline direct you have rights you can exercise. If you book flights through Hopper or a competitor you will be passed back and forth between them and the airline. Use the app to check prices, don’t use to book. It’s that simple. Happy flying!.Morgan's skinVersion: 7.3.0

✓ Gotcha fees & loooong chat wait timesI just got off a chat after waiting 18 hours to find out I threw away $165 because I didn’t understand how Hopper worked. I booked a nice Las Vegas hotel through the Hopper app, but before I paid for the hotel, I opted for a Price Freeze which costed $165. I then turned around and paid for 100% of the hotel stay. This was wrong. What was supposed to happen was that the Price Freeze would act as a deposit on the hotel, and after 20 days, I would pay for the hotel at either a lower rate, if hotel rates decreased, or the same rate as when I bought the Price Freeze, if hotel rates increased. I didn’t understand any of this because I didn’t read the fine print, and I threw $165 down the virtual toilet by paying for the hotel right after paying for the Price Freeze. The Hopper app never alerted me by stating “hey idiot, you’re about to give us $165 because you’re in a rush and are overly trusting of apps you’ve never used before”. My fault. I tried confirming my suspicions by contacting (weeks later) Hopper through the app’s chat function. I gave up after waiting 45 minutes to be transferred to a Price Freeze Expert. I tied again and hung up after an hour. I tried one more time and just hung in there out of sheer tenacity. After over 18 HOURS of waiting, Hopper, in a very polite way, confirmed that I’m an idiot and there is no way they will refund $165 that I threw at them..K-Dawgg0000007Version: 7.22.1

✓ Results too slowI had high hopes of this App after it was reviewed on the gadget show but so far, not so good. I have been looking for flights with a fairly straightforward route but the little bunny rabbit just keeps hopping and hopping while seeking out suitable flights. It did get results once but I just need a quicker response than it appears capable of giving. I use similar apps and they are loading results almost before I’ve finished putting in the details..SquipxVersion: 7.22.1

✓ Poor customer service costing me extra $$I made a request to change my ticket dates Feb 5, 2020 and did not get any thing done on my request until Feb 21. This cost me over $200 because of the increase of flight fare btw those dates. I made clear to the agent that finally replied after 2 weeks of my disappointment and he absolutely paid no attention to my comments..K3M1BO1Version: 6.24.1

✓ DisappointedNot sure this is where you want me to put my confirmation number or if by email. It’s: BBRKAP On the email I received. Like I said, I did not want to give Hopper a horrible review, it’s the last thing I want.. all I wanted was to make sure the credit card name was correct and switch my flight to a later day. Thank you in advance for any help. Megan I used this app once before to buy a plane ticket and everything went well, I’m assuming this is because I didn’t have any issues... Absolutely horrible, I’ve been trying to talk to someone for TWO weeks. The only way you can talk to them is with the “bots” that show up every now and then, I keep starting new conversations and they just tell me I have to wait, so instead of being able to confirm any travel plans in Africa, I just have to wait. Whats WORSE, the credit card used at the time of purchase wasn’t the correct one. The app would NOT let me use the proper name, or kept trying to correct it (illegal Hopper!!! Wake up!!!) so now the flight is going through on an illegal name and they refuse to contact me with the proper info. I really didn’t want to have to give them such a poor rating, but come on Hopper you’ve have plenty of time to get back to me. wake up.Mjb12344567899Version: 6.27.0

✓ Buyer be awareThis app is great only when it works, they allow for price freezes on Hotels valid for 8 hrs but sometimes you get error messages that doesn’t allow you to book the reservation. Unless you pay $9 for VIP support, you may or may not hear back in roughly 12-24 hrs, which by then they tell you the price freeze has expired and they cannot assist( even though the app did not allow for booking) I also just made a reservation and I removed the hopper tip and VIP support, the app showed a final price for my room WHICH DOES NOT MATCH THE EMAIL CONFIRMATION as miraculously, the hopper tip and VIP support fee was added without my permission!! I would be extremely careful on this app, it appears their app is full of bugs and cannot handle the influx of people using it causing errors, and with the lack of customer service, you will get told, sorry nothing I can do… Policy is policy price freeze is non refundable. Unbelievable they think they can succeed by treating customers this way. Take screen shots of every single thing you do, even for all the errors you get, because the “bunnies” at hopper, are very quick to say no and not help you in any way. I also just discovered via my credit card statement that the Hotel Price freeze which their app says will be applied as a discount its all a lie to make you believe the cost is lower, yet they charge for it..SunnyQtVersion: 7.25.0

✓ Refund for Same day cancellationI waited over a month to get a full refund from a flight that I cancelled 3 hours after it was purchased. The rule is you get a full refund (minus any extra fees that you may have purchased for insurance etc.) if you cancel within 24 hours of purchasing the ticket. It should be processed as a void. They sent an email stating they would refund me X amount (which was about $60 less than the amount I paid because the fees are non refundable -understandable) and when the refund went through, it was exactly half of that. When I reached out they tried to say it was due to fees, hello you already kept the fees! Reached out again to get the rest of my refund. They sent me an email stating I’d get the rest refunded within 3-10 business days. 15 business days later and still no refund. I reached out again and I received an email saying they sent the refund via PayPal? (That was weird, but okay) I go into PayPal and there is nothing there. 2 minutes later I get an email stating that the money they sent to PayPal was cancelled. I had to reach out yet again. FINALLY, 35 Business days later I get the other half of my refund via PayPal. The only reason I am giving the app 3 stars is because every other time when I haven’t had to request a refund things have gone smoothly and ultimately they did give me a refund. Just a huge inconvenience to get it..BamhfavsVersion: 6.69.0

✓ Just trying to report a defectHi hopper team, I looked for a way to submit a defect, but the best thing I can do I guess is submit a bad rating describing the defect I ran into, and hoping that you will address it in a future release because it’s frustrating. I planned a trip (aka set up “watch this trip”) for Oct 19-21, and when I went to book, I switched the dates to the 18th-20th. This all was good and went through. I received a pop up at the end to book a hotel, and I am not 100% certain what the dates showed then, but I was fairly certain that it was taking the dates that I actually booked for the flight booking, but I noticed after completing my hotel booking that it used the dates from my original search filters, not the dates from my actual booking I had just completed. I have to be hopeful that the hotel will have the ability to let me switch my dates, or rely on the airlines… all because of this little defect. Hope you see this and are able to fix. Feel free to reach out if there are any questions. Thanks. I will go back to my original 5 star rating once this is fixed! The hopper confirmation number for my flight plans is H-O3KLVXYDGN And the confirmation number for my hotel stay is 948Q75S7PDMH Please note that I am already in contact with support staff about trying to move around my itinerary, so I won’t need any more help with that, thanks!.ScottDubyaAkronVersion: 7.20.0

✓ The most useless app everI’ve never used such a useless app ever. I was basically charged for nothing. The car rental company from the Hopper wasn’t there to give me the car, the so called Hopper “VIP” customer help couldn’t be more useless, their best offer was to cancel the booking!! I had to rent a car at the airport at 3 times the price for one night. the rental company from the app cancelled the initial booking and booked again and charged me extra $100 for insurance …. These were all without considering the stress on the first day of our holiday with two kids at 9pm!! Simply Don’t use this app. Go direct to the car rentals or use other and more responsible apps..A.KoleiniVersion: 7.20.0

✓ Lack of Customer ServiceIt’s a shame that in this time of need Hopper had the perfect opportunity to prove their worth, value, and reputation, however have failed to do so. Amidst all this panic, new travel advisories and cancellations due to Covid-19 their customer service has been nonexistent. I understand the large influx of requests however they should have changed their customer service approach to adapt to the current situation. At this rate I have to make the decision whether to completely lose out on all the money i worked extremely hard to save up for of my booking or put my health at risk due to the lack of customer service. Many are coming out saying they are scheduled to fly today and still have not heard back from the company despite paying extra for the travelling insurance. Many are left stranded in foreign countries trying to get home. It’s really a shame. Extremely disappointed..TrandnVersion: 6.28.1

✓ Poor customer serviceAfter over a week of unsuccessfully trying to book a flight and contacting Hopper - they got back days later and were not helpful assisting with the problem. I wrote back with further questions and days later still have not gotten a response. In the mean time flight price increased now costing $45 more for my husband and I together. I figured the problem out myself a week later which was that they weren’t liking my New Zealand postal code for Billing though that was the one associated with the card..Hmp045Version: 5.10.0

✓ COVID-19 Flight CancelationMy sister and I had to cancel our flight to Rome due to COVID-19 and while I’ve tried to be patient with the information given by Hopper I cannot find a way to contact you to see if I’m getting a refund or a credit. While the Covid has put stresses on all our lives I still feel I’m entitled to better feedback!!.L28&K29Version: 6.41.0

✓ Looks great, currency all over the place and no help availableApp looks good but even with currency set to AUD in settings houses are in USD, flights are AUD and hotels are in dollars of indeterminate origin. And it appears that the only way to request assistance is within a booking. I’m not making a booking if I don’t know what currency I’m using. USD and AUD are not interchangeable. Also hotel searches throw up options an hour and a half’s drive from the requested location, which would be tricky for someone travelling internationally. Hopefully these are bugs that can be addressed and I can reinstall what looks to be an app that has the potential to be quite useful..BayboodlesauntieVersion: 7.5.1

✓ No flight credit or refundMy Hopper Confirmation code is A-MK2G84. Please contact me via email as this information is confidential. My girlfriend booked our trip on this app to fly to Costa Rica on March 16 2020. We canceled the trip via the app on March 14 2020. We have not received our credit or refund back, despite your app indicating we should have received our credit or refund within 90 days. All we received was an email after we canceled the trip due to COVID. There is no way to contact Hopper customer support either. This is unacceptable. We deserve a refund or we will take legal action. Please reach out as soon as possible so we can solve this issue, since it is impossible for your customers to reach out to you..Jay135432Version: 6.37.0

✓ Manipulative and filled with Micro fees, use for the Calendar and Make Purchases Somewhere ElseUpdate: Took 3 months, over 40 emails and a really bad review. But I finally got my refund. after having my email feed disconnected and practically giving up as my reservation was over 4 months ago, i updated my already terrible review to what you see below and then my feed was reopened. For some reason this time I was given more information and it seemed my issue was brought up to a high enough person and my review was alarming enough that I was issued a refund within the week. It should not be this hard to issue a clear refund. But I am happy to have finally received it, and hopper did reply to my reviews both here and in email which I appreciate greatly. This is one of those businesses that will do everything they can to take as much money from you as possible while making it look like they’re giving you incredible discounts. They will overcharge you for micropayments that you don’t realize exist until you pay them, and if you do avoid them you will have an impossible time receiving ANYTHING close to a refund if one single thing goes wrong, like I did. Use their calendar because it’s awesome to see fluctuations in prices ahead of time for tickets, hotels etc. and then make your actual purchases somewhere else. Use them and then leave. because they seriously take advantage of people and will take advantage of you if you don’t..GogurtgirlVersion: 7.29.1

✓ App looks scaryApparently cheap flights and hotels but the app looks so scary navigating through and so many pages to get through. Read past reviews but I’m deleting this app, I’d rather use the Jetstar app if I had to book a Jetstar flight (and not via hopper) Deleted app!.Prankster007Version: 7.26.0

✓ Do not downloadI am very skeptical of downloading airplane apps, but I finally gave in and downloaded this one because it had good reviews. As someone who loves to travel, I was excited to find an app I could start using to find cheaper airline tickets. I ended up finding tickets to Barcelona at $600 and saw that I was able to price freeze this trip. Since it was a Wednesday, and I was waiting for my bonus + check, I decided to use this option so I could just pay for the tickets on Friday. Of course when Friday came around, the tickets were at $900. DO NOT LET THEM TRICK YOU INTO THIS PRICE FREEZE SCAM. I looked on Google flights and the tickets were still at $600 but on the app, it no longer was giving me that option. It was only showing me the tickets over $900. And the best part was - my price freeze was useless. They only covered it, if it went over $100. In total, with the “price freeze” I was going to have to pay $800 for tickets that I originally found for $600. This was upsetting and I contacted customer support for them to tell me that I couldn’t get a refund and that there was nothing they could do at all. I lost $80 to this stupid app. It’s just $80 but it’s the principle. I doubt they ever let people know if tickets decrease. Do not download this app. Stick to google flights, you get better deals on there and it makes you book directly through the airline not these idiotic third party apps that scam you..MildelacruzVersion: 6.65.0

✓ The most frustrating app I have ever downloaded!I don’t leave many reviews, in fact I think I could count them all on one hand! However, after 5 minutes with this app I feel like i already need another holiday just from trying to book this one! The amount of upsells they tried to do was just unreal, and the way the search is displayed doesn’t give nearly enough information to make a decision. I used to love this app a couple of years ago, so re downloaded it. Needless to say, it is no longer a waste of space on my iPad and has been removed! (Oh, and why would an app like this not have a dedicated iPad app? Instead you have an iPhone sized app in the middle of a black screen. Ridiculous!!).Squealia111Version: 6.58.0

✓ I do not get this app!I have been trying to reach out for over 4weeks to customer service about a flight change and no response..HBMW2390Version: 6.24.1

✓ Hopper is not on my good sideI have always taken hopper with a grain of salt. I know that prices can change in a drop of a dime. Purchasing flights is a frustrating process. I have had success but more times I find this not to be too accurate. My issue comes from the “Freeze” portion. Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. I got notification that my flight went down and immediately went to buy but when presented with the freeze option I felt it better to hold off on purchasing because I needed to double check with everyone flying that they were okay with me buying the tickets (it was still early hours with most people sleeping). I purchased the five dollar freeze per person. Well that was a horrible idea. While waiting for everyone to respond I started to second guess if the price would go up. I went and googled and saw from Hopper’s website that they will charge you the difference of the ticket prices go up. So now I’m like what the heck. I go back try to purchase and they say they do not have enough tickets at that price. After several tries I was able to buy the tickets for $100 more than originally price when I “Froze” it an hour earlier. Absolutely livid. They should make it known that they are not holding your price or reserving the price for you. Such false advertisement. I also am not sure if they refunded the $5 pp fee or if it got added to my flight price. I will make sure to double check..Kreese17Version: 6.10.1

✓ No refund*Update 2* They are now replying to reviews on here and instead of resolving the issue, they’re directing people to submit complaints in their DMs on social media. After a month and a half of waiting for my refund, I’m not sure how their excuse of, we’re experiencing a high volume of requests is an actual excuse. They’re a true scam. Refund people their money instead of redirecting them to submit requests in various different forms. Beware!!!! **UPDATE** Still no sign of my refund on my credit card that I paid with, and it has been over a month now. Hopper is a scam. They will keep your money and it’s impossible to get ahold of customer service. Do not use them. Still waiting for my partial refund from when spirit airlines cancelled my flight during the holidays. It’s been almost a month. Spirit said Hopper handles refunds and I knew right away that I may never see that $200+ again. I also had initially paid for the expensive service that provides immediate customer service as they advertised, and it took them close to 2 days to get back to me. 2 days before I heard any word from them. Their excuse was that they were very busy. Funny because they advertised it as receiving prompt service if you pay the extra fee. This app is a scam. Do not do business with them. I’m surprised they have 4+ stars..Svetulka @1986Version: 7.28.1

✓ AVOID AT ALL COSTSI seen all the tik toks about how good this app is, saves you money, you can freeze the prices ect….I arrived at my hotel in Milan for them to have no recollection of my booking, again when I arrived in como the same, I paid for both of these hotels and the money has gone out my bank, the support says they will get back to you in 24/48 hours, what use is that when you’re abroad and no where to stay! I have also not heard a thing from customer service in over a week.Rachellouise22Version: 7.27.2

✓ Terrible response timeOver a week before my flight and they couldn’t cancel it, change it, or even provide a human response. Also, the airline you booked won’t take your calls because you didn’t book with them. Wish I had known that before throwing away my money on a flight I couldn’t change..Brad095Version: 6.26.1

✓ No support !!!! This is a reap off!I recently purchased the price freeze on the app and I was unable to utilize the feature! The app had a bug until my price freeze expired. Not only was I forced to purchase at a higher price but now no one is replying to my email. It’s been 2 weeks and no response from support! WTH?.Sorelle92Version: 6.25.0

✓ DeceptionThis app tricks you by promoting beautiful hotels, once you pay the freeze price you have no control over what room you’re allocated or how many beds. I had asked for a double bed room and was assigned a small single, this is something I couldn’t change as I was taken straight to booking without making alterations. Obviously I haven’t gone through with making this stupid booking, however feel completely and utterly tricked by the system. I was very happy paying the freeze price deposit, as I was expecting it to go towards a beautiful hotel room. What I am not happy with is paying a despair for a hotel room I did not want as the app did not inform me of what I would be receiving. Do not get this app, it is a scam..OkaybroooVersion: 7.21.0

✓ DO NOT USE HOPPERTerrible site to use to book a flight. After having to cancel due to COVID 19, I received an email saying the flight was successfully cancelled and “ As requested, your flight booking has now been canceled. We’re currently working with the airline on potential refunds or future travel credits. We’ll be in touch as soon as we can with the outcome!” This was a month ago and haven’t heard anything since! They have no customer service agents to talk to, everything is through the app which makes getting help impossible! DO NOT USE THIS APP! Should be taken down by apple!.GuyinthetieVersion: 6.30.1

✓ Double charged for the price freezeI booked a price freeze, but I was charged for the same flight twice. I haven’t been able to contact customer service, and their website says I’ve lost my “deposit” since I didn’t book within their time period of 5 days. Well guess what? On top of being double charged, their app was having technical difficulties. So I didn’t even get to book my flight. I’m disappointed and upset, I’ve used this app in the past with no problems and this stressful situation is making it difficult to continue to use..FreshmanpVersion: 6.26.1

✓ Don’t buy flights off here big rip offI purchased a flight in December for my birthday trip pre-covid and had to cancel due to COVID-19. I have about $400 in travel credit that has not yet been reimbursed or been able to apply towards a new trip. If you utilized the “contact us” you will only receive automated messages and a message that says you just wait at least 15 business days to hear back to which I haven’t heard back from. Apparently if you repeat claims it makes the process longer so you cannot re-file complaints to get quicker service. I filed a report and was informed I would receive a response within 24-hrs, that was over a week ago. Great for tracking flights however DO NOT PURCHASE FLIGHTS THROUGH HERE, they do not want you to get your money/travel credits. This flight was in December, its February and I still have not received any assistance nor spoken to an actual person. It’s a red flag they do not have any phone number just an email and the chat within the app for assistance which only gives you automated messages. They do not care about their customers. Just track your flights with google flights and purchase elsewhere! Edited: my confirmation is WBHDNE and it is over two weeks since I wrote this review and I finally got a response asking to update w the Hopper confirmation on the review, yet still have yet to hear from any customer service directly.VAjitas0304Version: 6.53.0

✓ VIP support uselessI buy ticket and pay for VIP support and I cannot get any help not on the app not on the website absolutely waist time and money 😡 avoid the app after I buy my Emirates flight and payed for VIP ? I had 25KG bagged allowance?! Then I went to Emirates app and I see Emirates give me 45 kg allowance for check in bags and £30 cheaper 😡never buy anymore tickets. No help ?no phone number? No customer service 😡avoid…avoid. Reference number: TATGAS.Don't knead my name you noVersion: 7.18.0

✓ Really disappointedI have been trying to reach the support team for almost a month. I have tried though email, phone, app message. None of them have a response! More importantly, I can’t even reach out to the airline directly to change my flight, as I booked with hopper. Hopper used another agency which called CTS fares (Canada) to book my ticket. So I called CTS fare Canada to see if they can help me, however, the said the same thing as the airline “we couldn’t touch your file, as you booked though hopper”. Fine, my ticket is expiring soon, I need to change my flight due to covid-19 situation. Really disappointed in the end! Never use hopper in my life again!.MkqwwwhheeVersion: 6.38.0

✓ More cons than prosI am not one to write reviews, and understand that people are more likely to leave negative reviews. That said, I can only give two stars due to extremely poor communication. Reasons with pros/cons below. The pros: good prices (but only about the same as other apps) and easy to book individual flights (group flights are tricky if there’s limited availability, and you’ll pay more). If your flying alone and flexible about layovers or direct flights becoming connections, then this is a great app. Cons: they are HORRIBLE at getting back to answering questions and concerns. I have been waiting over 2 months for them to get back to me after they notified me our flight details changed. I have emailed and sent instant messages, and the only response are the template/canned auto responses that they will “respond soon”, but they never respond. This left me a bit high and dry. Also, as mentioned above and as you’ll see in other (more positive) reviews: group booking is not convenient as it’s hard to find which flight(s) can accommodate your family/group. Part of my mistake may have been not paying extra for insurance, but for a family of 5 this is an expensive luxury I’ve never before had to use...I guess there’s always the first time. My suggestion, look elsewhere unless you are a flexible individual (not flying w family/group)..Yearly family flyerVersion: 6.24.1

✓ Never ever againI had to cancel a flight I booked with Hopper as a result of the Covid crisis. More than 100 days after cancelling, I’m still waiting for my credit. I tried to get assistance from Hopper but they don’t have any phone number or email you can contact. I will never use Hopper ever again..Claude St-HilaireVersion: 6.37.0

✓ Poor Navigation ExperienceMy initial instinct was to give it just 1 star but decided to up it to 2. I find it very frustrating to navigate around the app. You are forever opening unrelated pop up boxes claiming you have unlocked some rewards etc. I tried booking hotels with the option of breakfast and it’s impossible to find any even after ticking the filters. While searching for flights it shows you the cheapest price on offer but when you click “View flights” you have to scroll through loads of other flights before you find the one claimed to be cheapest. It should have been a direct click to the advertised one. Most websites have the option of direct chat to Customer services. I note with this app you have to purchase some VIP status in order to access the direct chat function. This is a big Red flag as it means contacting Customer services for queries would be a hassle. I wanted to know how I could choose Breakfast option for the 5-star hotels I planned to book but there is no where to get that information. I will be gladly using the other travel apps I currently use and give this a miss..SammyswyVersion: 7.26.0

✓ They stole my moneyI booked a flight to go visit my family, my mom passed away two weeks prior my flight so I- pf course- could not get on that flight, I bought a new ticket at the airport. Long story short, when I told them what happened they told me they’d give me full refund because of the circumstances. 5 months have passed since then and now they don‘t even answer my emails, and when I call them they tell me the refund is in process. So they kept 1‘500 dollars, def not recommend them anymore!.Camir9Version: 6.12.0

✓ Running scams and hidden feesWhen you sign up to the app you are given a “voucher” for money off your first purchase, mine was £101. When you go to check out with this there is no way to add the voucher and you are also made to pay a “cancel for any reason” charge of about £20. The terms and conditions say you can only use one offer at a time, and the vouchers only apply to ‘pay now’ options; despite ensuring I met those conditions, the voucher of course did not work still. They also have no customer service available, not even an email address, so it is impossible to request for the voucher to be added to a purchase. This seemed promising but honestly is not worth it at all, your hotel will cost more than if you had just used any other comparison site..ClaudiaGomomomVersion: 7.19.0

✓ First and Last time UsingPurchased tickets for a flight a month before Covid-19 really became an issue. I’m the week leading up to my trip things around the globe really started to get bad and like most we decided to cancel. I first tried to settle the issue through the airline (United) but because I purchased through a third party I was not able to cancel and receive credit from them. This directed me to begin the cancellation process through the app, which has been shady since the beginning. Since going through the steps on the app I have only gotten two emails stating they will try to get the best compensation they can get. Considering we are now two weeks removed from the flight I have to believe that is fluff and in reality no work has or will be done on my issue. To make matters worse along with the few for the ticket I also purchased the “cancel for any reason” option. Obviously this was before there was worldwide panic, but you’d think that the extra money given to the service would secure some sort of refund. Overall I believed in this app to be completely let down. I have come to think that they take your money and buy the tickets on their own, probably from the airline directly. Maybe someone from hopper now has $500 to spend towards a trip of their own. Disappointed, annoyed and let down by this app. Don’t use them, the prices are ok but no deal is worth this hassle where you can’t even speak to a person..30_Over_ParVersion: 6.30.1

✓ No stars. Avoid.I booked a city break for my elderly in-laws. They were driving to the hotel, so I booked with parking which Hopper clearly stated was included. Less than 24 hours to travel I found out (on my own) that the hotel require a payment for parking, which worked out to be almost double the money. Then, I found out that they haven’t got spaces anyway, so I needed to book parking separately which was even more expensive - and a mile away from the hotel, which 70yo in-laws would now need to trek daily. Contacted Hopper, they couldn’t do anything, basically they said sorry 🤷‍♂️ and left me on my own. Imagine if I hadn’t double checked the parking, would have left my in-laws abroad to sort things out. App deleted, not returning. AVOID..TomsetVersion: 6.71.0

✓ Super frustratedFirst time booking. My conference was cancelled and I’m trying to contact Hopper for help cancelling my trip. No help whatsoever. No one responds. No number to call. I will never use this app again to book a flight. Absolutely zero customer service..SuperirritatedamiVersion: 6.25.0

✓ Great app, except for promotional push notifications.Very impressed with the functionality if this app, particularly the ability to time the market for flights. This App allows you to gauge when to wait and when to buy flights depending on when the prices are going up or down. So it is Extremely useful for people on a budget trying to determine if they can afford a trip. However, push notifications are essential for being promptly notified When to buy i.e. when prices drop. Unfortunately this app offers no way to opt out of non-essential push notifications and retain the useful ones. They send notifications for “sales” to major hubs regularly. On a scale of absurdity these are not excessive but they still regularly wasting your time and the wording of the notifications sometimes is too close to suggestive that the flight ls you’ve saved have dripped in price when in reality it’s just a flight to Vegas. Were the developers/notifications composers to distinguish notifications for your saved flights more clearly from blatant attempts to generate traffic on the sight this app would be far more useful than it currently is; still useful but scrutinize every notification for direct reference to your interest or just turn off notifications and check it regularly..Mr. bunburyVersion: 7.12.2

✓ Absolutely no customer serviceIf I could leave 0 stars I would. We booked a trip to Vancouver mid-January for a March 22 departure and of course with everything going on we figured we’d be accommodated re: cancelation and refund. We filled in the COVID cancellation form March 13 and have yet to hear back and of course they have no support desk and clearly don’t seem to leverage a support ticketing platform. There’s literally no way for us to contact them about our request. Will never book with Hopper again. Looking for someone to reach out to as ASAP. Update: Hopper has reached out to investigate but didn’t provide any contact info for me to reply to. The email came from a Noreply from Apple and the link to contact developer leads me to the same useless “help” page in Hopper. Hopper can you PLEASE provide me with an email address. Update: PLEASE look into the refund or credit for the cancellation that was processed. My airline indicated all communication regarding this has to go through hopper. Booking number: FYPZUW.KyleunhappycustomerVersion: 6.30.1

✓ Waste of timeThe premise is great obviously but feels like false advertising. The map view with prices will list hotels as £120 a night that Google advertises as £180, however once you actually select there is a list as long as your arm of different fees and of course all the “discounts” that reel you in are conveniently cancelled out by fees that are suspiciously similar amounts save for a few pence. For the sake of a couple of pounds, frankly I’d rather book through the hotel’s website so they get the money than give Hopper a cut for wasting my time..EjayincVersion: 7.9.2

✓ Notifications not linking throughAfter getting multiple flight deal notifications that never seem to actually link through to anything except a search page without the price mentioned in the notification I’ve deleted the app. The design is pretty but the UI is confusing..ChibberwockyVersion: 4.5.4

✓ BugsThe app has always been really good but lately getting an issue with “trouble connecting to server” when I try to search. I tried deleting and reinstalling but to no avail. Please fix, because I do really love the app (when it works!).Cbell87Version: 4.8.4

✓ UnclearIt’s unclear when booking whether you should book or not as it said my flight was going to drop by £600, which is obviously a lot. However it then said there were only three seats left! Yet it still tells you to wait? It’s not clear on what to do! Any advice would be greatly appreciated!!.Annamaguire9Version: 6.15.1

✓ There is no customer serviceBecause China's coronavirus is still going on, I applied for a refund. I had contacted the airline before that and they said a third-party company could refund the ticket in full. Then I contacted hopper and told them about my situation. After waiting for 2 days, no customer service contacted me. Such a service made me very disappointed. I don't recommend using this app..Starbucks has problemVersion: 6.25.0

✓ Terrible serviceDo not use this app. I had a hellish experience. I originally booked a flight direct from Toronto to Victoria for $800. They then cancelled my flight and offered me a flight with a layover for the same money arriving 8 hours later (midnight). Had I not caught the email within 24hrs I would have been forced in to this flight change. They then proceeded to email me with unacceptable flight changes one daily for 4 days. There is no customer service hotline and when you ask them to call you they will not acknowledge. I eventually agreed to a flight, they failed to update the booking app itinerary and I missed my flight back. Waste of time, money and effort. Big no from me. Wouldn’t recommend to my worst enemy..Snider29Version: 6.66.1

✓ Worst customer support in the world.Booked a flight before Covid payed extra to have the no hassle refund option. Tried to cancel nothing happens. Contacted customer support many times. They sent an email 60 days ago saying they get into contact with me in 15 days. Still nothing no option to call..Jtak8888Version: 6.38.0

✓ Terrible customer serviceWith COVID my flights were cancelled and I have been tirelessly trying to contact someone at Hopper to refund me for my flights. You cannot contact anyone. They have deleted my flight booking history in their App and therefore I have not been able to chat with anyone at Hopper to get help resolving this issue. My flight was booked for a date in March and I still haven’t heard anything and it is now April. Seems like a scam. If anyone at Hopper reads this review please have your support team contact me and refund my trip this is unfair to everyone who trusted Hopper and not okay. Hopper should be updating their customers. THIS IS NOT OK. Confirmation code : MQCJYF.Rose164389065Version: 6.32.0

✓ Do not use price freezeLast month I booked a flight using the “price freeze” option which ended up working out well and the “price freeze” deposit I paid was applied to that particular flight. This week I did the same thing for an upcoming trip, noticed no obvious change in the “price freeze” screen or options while I was freezing the flight. When I booked the flight I noticed I was charged the full flight amount and thought it was odd and potentially a glitch in booking so I emailed hopper, the CS rep then sent me an email stating that their terms and services had changed and that I what I was charged was a fee and these are no longer applied towards the final booking. Had I known or had it been made clear when I was utilizing the “price freeze” option I wouldn’t have used it and just booked the flight right then. Now I feel scammed out of $90 and don’t feel inclined to use this app anymore outside of monitoring flight prices. Be careful when navigating the app or utilizing the “price freeze” option so you don’t have the same experience I had. UPDATE: Hopper once again told me the same thing that the first rep said when I reached out, this time stating the freeze covered up to $300 vs what the first rep said ($100)??? I’m not sure why they even bothered to give me the back and forth and said to dm on Twitter. Beware.Hlong13Version: 7.9.2

✓ Don’t book with them!The deals are rather good, but with the whole covid 19 situation going on, they were NOT accommodating at all. First of all, impossible to communicate with. There was no one that got back to me until 3 weeks after. The situation got worst the time that I had my trip booked, so the common sense thing to do was not to go. My friends booked through Air Canada with the same exact flight and Air Canada gladly gave them credit for it (much more responsive), however, Hopper told me no. It’s Air Canada’s policy, which it was clearly not. They just want to keep their money. So in situations like these, it’s not worth it to book with Hopper. Clearly, they’re greedy and inconsiderate of their clients..Div2311Version: 6.29.0

✓ Good but useless app. Don't waste your time.Good app. But, does not show all availability of all airlines. Therefore, a useless app..Creater77789789Version: 3.6.5

✓ InaccurateI bought flights to the UK and wanted to see how hopper would have helped. It told me that flights were $500 more than I paid. It then told me to wait, and wait, and wait for prices to drop. Then as prices rose closer to my travel date, it told me to buy at an increased price. The mouldy piece of cheese in my fridge could have offered better advice. Bye bye Hopper, you suck!.FdfgcggVersion: 3.6.1

✓ Prices 3x booking directI compared the offer in app with booking directly on the airline site, and the airline site was one third of the price. Do not trust this app to give the best deal - always check with the airline..DankaskaVersion: 3.0.0

✓ Extremely disappointed, completely unhelpfulI will never be using this app again. I don’t like to be *that* Karen type but this was so unacceptable and cost me nearly $600. I had booked a flight last year which I ended up needing to cancel because of Covid restrictions. Which was no big deal because I received a travel credit for future use. Come this time when I went to use my travel credit, it wasn’t appearing in the app like the Help section said it should. So I sent a customer service message to Hopper asking for assistance. It was a week later and there was no response. Messaged again, still no response. Ended up basically forced to book immediately because the flight day/times were rapidly filling up. So I booked and once again messaged Hopper asking to apply the credit to my recent purchase. NOW they finally answered and said sorry but it was too late to apply the credit since I had already booked the flight. I responded by saying that I had messaged them several times prior to booking and requested help, which was never provided. They conveniently waited to reply until after I had booked the flight and “couldn’t” apply the credit. Needless to say I’m pretty angry, this flight became several hundred dollars more expensive than it needed to be. And I don’t even know if I’ll ever use the travel credit because I rarely travel by plane. Zero stars for customer service. What a money scam..Chickylover13Version: 6.63.0

✓ I got the confirmation for a canceled flightI booked a flight home 7 weeks in advance due to the situation. 2 weeks from my departure and I open the app to check, it says that my booking has a variation, but it won’t show me what, no link is working. Through the airline page I found out that one of my flight is delayed and one is CANCELED. No emails, no notifications. If I ask for the booking confirmation (which is supposed to have the updated itinerary) it confirms the itinerary with no variation. Trusting them I would get to the airport to find out that no flight is departing. Now the airline can’t do anything because I didn’t book through them and there is NO WAY to contact hopper. Do they expect me to cancel my flight? There seem to be no way to get my money back. Highly not suggested, at least not during the pandemic, looks like they can’t handle the situation. I had booked with them once before and it was good, but I’ll never again..FederipunzelVersion: 6.42.0

✓ No customer service phone lineWould steer anyone I know away from this app. Tried to cancel my flight to China but hopper stopped responding 48 hours before the flight, maybe they close over the weekend. Anyways if you want to risk losing 1000s with an app who has no contact email other than cs agents that send you an email when they feel like it, id steer well clear..Nee zealanderVersion: 6.27.1

✓ Unable to get ahold of customer service for a previous hotel bookingSo my partner and I were recently on vacation in Europe. When we got to Rome, it turned out that the hotel we booked through the hopper app was actually an apartment building, and when we arrived it was closed for the day. Unable to get inside, we were left with no choice but to walk around hauling 100 lbs of luggage each until we found another hotel, which in total cost us more than 100 euros extra. We were under the impression that the hotel booked through hopper would be an actual hotel and not an apartment building. Because of this, we are convinced that this was false advertising. We have tried reaching out to them via the app, but there is no support phone number and no way to message them or get ahold of anybody without an active booking. The fact that you cannot contact them for a previous booking is totally absurd. Frustrated and disappointed about our experience in Rome, but granted we went to 11 different countries in Europe with almost all of the flights and hotels booked through Hopper. This was the only issue and we did end up saving a lot of money because of them, hence the 3 star rating. However the lack of customer service isn’t acceptable, I don’t recommend booking through them if you suspect you will need customer support at any point in your trip. Whether or not we receive a refund will determine if I use this app in the future..LukeC666Version: 7.10.0

✓ Extremely Frustrating!I had to cancel my trip to France due to Covid-19 and after 2 months they finally reimbursed me but for my return flight only for some reason. Ive sent multiple messages inquiring about this but I was only told to continue waiting. The flight date has come and gone and I haven’t heard back from them and its been almost a week since my last message. Brutal customer service experience.Tythegoalie33Version: 6.32.0

✓ Terrible customer serviceDo not book with this app. Terrible customer service, as in, there isn’t even a way to contact them. My flight got cancelled by the airline and it no longer showed up in my app, so there was no possible way to contact them. Terrible. Lol at your response, how are you going to resolve my issue without any of my details. Nice try, you’re not fooling anyone. I’ll be putting in a request with my bank to get my money back..Babydoll1537482963Version: 6.37.0

✓ I want my money back!I went to book a flight and swiped to pay, once I swiped I instantly received a pop-up notification that said "oh no something went wrong", I then received a notification from my bank stating that I was charged for the flight, however the app doesn't recognise this and thinks I didn't book. I also haven't received any emails about the flight. HOOPER PLEASE HELP!.NothhhVersion: 7.23.0

✓ Worst service everDo not use this service unless there is absolutely no possibility of cancellation in your mind. There are no advantages as far as price is concerned. Booking thought the hotel itself would have been just as easy and the same price. I had to cancell buisness trip because of COVID 19. This app claims there is a covid 19 cancellation policy but there is no such thing. I called the hotel and they had no problem to cancel my reservation but Hopper will not refund me. Your service sucks Hopper.AfhhsvevkVersion: 6.27.1

✓ SCAM. Beware!If I could do no stars, I would. You have to pay an subscription fee to communicate with customer service. If not you will wait 24-48 hours for someone to send a copy and paste email. Not customer focused. Travel rates are no different than any other 3rd party service. Nothing special about what they offer. Lots of hidden fees from the app. App does not function properly and forces you to make selections that increase the total cost. Does not save you money. Recommend that you do not add your payment information until you have read through ALL fine print bc they do not believe in refunds or credits in any situation, unless you pay an extra fee for this service. Use Priceline, kayak or similar services that will provide immediate customer care without an extra expense. The total will be cheaper. Update: I have spoken to multiple scammers posing as developers for this app for days without accountability or resolution. They continue communication through email only with a 24 hour wait times and copy and paste responses. Crazy thing is multiple user encountered the same issues I did on the same day but the response from these scammers is they have not experienced any technical issues. Very strange. Use this app at your own discretion. Read all print before purchase and check out the reviews prior. Do your research! They will SCAM you!!.Evette_1Version: 7.27.2

✓ Unreliable ServiceBeen trying to find reschedule a flight for five days now even though these guys advertise 24hours customer support I only got an reply on the 4th day after submitting my request, the chat feel more like an email conversation, finally able to get a quote and receive a phone call so I could give my credit card info for an extremely overpriced change that I had to do it since im out of options, was received to at least had it over with until I woke up this morning with another message from the service late at night saying that they tried to process my request only at that our... and go a step further to blame it on the airline for not having it available anymore, sending me back to stage 0, putting a bot back at my conversation and giving me only the option to get a new quote, which im assuming it will be more expensive. No reply so far. would never recommend this service to anyone, im glad I'm at a long stay or else I would be really concerned on the reliability of this service to manage any sort of short trip or emergency flight changes that need to be done, the 24hrs service is very misleading and inefficient at getting things done quick. Really wouldn't recommend buying any tickets through it anymore, paying 100 to 200 dollars less its way worth it in my opinion so you don't have to deal with this kind of problems, and any changes on your ticket will have you pay way more than what you got on any deal..Caio.S.MarinhoVersion: 6.12.0

✓ Hotel bookings don’t work very well!!Was looking to book a room near a major UK airport. The rate it quoted me was £100, however when I clicked to proceed, it told me the room would be charged in $USD even though I’m in the UK, wanting to stay at a UK hotel and pay with my card/ account in £GBP it also said it would add £21 pounds in sales tax so the room total would be £121 but charged in USD so I’d also be subject to my bank/ credit cards conversion rate too on top of the rate plus sales tax. I thought the whole thing was very misleading and clearly no where near the £100 room “deal” they were claiming it was. Disappointed at the lack of transparency. Why on earth does it need to charge me in dollars?.Red-or-deadVersion: 6.26

✓ Does not hold upShows prices with the USD, there should be a options for currency (especially when living/booking in a country). Called the hotel before I booked through hopper and it was CHEAPER through the hotel, $70 cheaper. I definitely did not book through hopper..WnenfvvcVersion: 6.24.1

✓ TERRIBLE CUSTOMER SERVICEI’ve been a loyal customer for years and loved hopper until this recent lack of customer service. I purchased a ticket, in which I had to cancel due to spikes in Covid cases, hopper would not a lot me a full refund but gave me a voucher to use at a later date. It’s now time for me to utilize my voucher but in order to use, you have to contact customer service (which is odd because I’d think a voucher means I could use whenever however I’d like as long as it’s on the same airline). I’ve been in contact with customer service for A WEEK PLUS and still have not booked my flight. Hopper does not have a phone number so I can talk to one representative and get the issue resolved same day. Hopper only “supports via email” which is slow, unproductive, and annoying since I have a different representative EVERY EMAIL who has a different answer each time. I have a voucher, I’d like to purchase 2 tickets to utilize all of my voucher since HOPPER only allows you to use the voucher on one flight and only on the original passengers, but since my original ticket was a lap child and my ticket, I can only by a ticket for myself and lose the remain amount (I.E PAY HOPPER FOR TERRIBLE SERVICE). I am furious at the lack of communication and resolution to my issue. Hopper was once my go to but after this issue is solved they will NEVER get my service again. Sincerely, Outraged customer.Thedukes21Version: 7.5.1

✓ Terrible CompanyHopper will steal your money. Don not use this app to purchase tickets. My flight to Dublin, Ireland in June was cancelled by the airline British Airways. However, after submitting a cancellation request through the Hopper app according to their instructions and waiting for two weeks I was finally told they couldn’t help me and I would have to get a hold of the airline directly. They also told me that in the future booking references that start with a Z need to be handled through the airline. Why would Hopper not have their program immediately flag that and let me know within 30 seconds rather than wait over two weeks for them to tell me they can’t help? Anyway, after getting a hold of British Airways, I was told that they couldn’t do anything for me and that I needed to go through Hopper. So at that point both companies were telling me they couldn’t help and I had to get a hold of the other one. Hopper has already told me they can’t process my cancellation, however, and they have absolutely no customer service number to call or an email. All they have is an automated online chat room, which I tried messaging, but nobody even looks at the messages. Hopper owes me over $1600 for a flight that was cancelled, they’re telling me they can’t help, and they’re purposely not communicating in any form. This company is nothing more than a scam. They will take your money and steal it. Do not use this app whatever you do..Disgruntled Customer1993Version: 6.36.3

✓ Impossible to change flight, no live help+feesI recently booked round trip flights from New York to Utah using hopper. I paid $1,200 per seat, which Hopper indicated was an average deal (very pricey). Well, my trip is in a few weeks and I need to change my outbound flight. Hopper does not offer live support and customer support is all via e-mail (no phone call, no live messenger). The response is slow and sloppy. I was passed from person to person, each telling me something different and offering different options. Finally someone gave me a clear answer and option and I asked them to change my flight. Well, that person ever changed anything and disappeared on me. So, I started the process over again and submitted a new request, radio silence. I’ve been at this all day trying to change my flight (which, if I ever manage to change it, they want to charge me for even though I am entitled to free changes and cancellation per my ticket). And, upon exploring other options, I found flights for $100. I even found the same flight Hopper offered me earlier in the day that I tried to take, cheaper and still available (I’m now being told that flights not available). So, i got ripped off. I can’t change my flight. And this is an absolute nightmare. I hate traveling. Book direct. Pay the extra few bucks. Hopper is not worth it. The stress and headaches and haste and fees just aren’t worth it. It’s like flying spirit. What a disaster..DrstraussVersion: 7.2.0

✓ Worst Customer Service on the planetThis has got to be the worst travel app I’ve ever used! There is no way to contact customer service instead you have to “chat” to an automated rabbit. I need to change flights and there is no way I can do this! DO NOT USE THIS APP (unless you just want to throw away your money!).JesterbellsVersion: 6.22.1

✓ Do not recommend!I purchased an international flight in 2020 which was then canceled due to COVID. I have inquired for the past 6 months about a refund and haven’t had any communication from anyone. After multiple attempts. They deleted my previous review after replying they’d look into it and nothing has been done. Don’t book with Hopper - go direct!! REF# RNVHWH.Jamesman777Version: 6.58.0

✓ Convenient but poor costumer serviceI reallyyyy liked using this app until I needed to contact someone. They do not have a phone line. You have to “send in a request” and wait and hope that someone reaches out to you within the 24 hour time frame that is given to you. This not only has caused some anxiety, but uncertainty. I had $400 worth of travel credit I wanted to use for trip I need to take in a couple of weeks. I had to “ send in a request “ in order to use my travel credit . 48 hours later still haven’t heard from anyone. Not sure how COVID could impact this when less people are flying. Very upsetting. Contacted the airline I bought tickets for and was informed I’d be charged $50 per person in order to transfer the credit which I understand but who knows how long it would take for them to reach a Hopper representative. That would be an extra $200 for my family. I did end up sending an additional request after the 24 hour mark and was Informed this would only delay my response time with a representative. Due to the uncertainty , slow responses, and lack of a phone line, I do not believe I will use Hopper again. This is the second time I have had a hard time contacting someone for flights and I’m not sure it’s something I’m willing to go through again. I will reconsider if these things change..CpkhostVersion: 6.50.0

✓ Do not use this appThe app showed me that the room was cheaper than the original price when i checked in i found out that its not true, it was more than the original price of the hotel by 25£ so trust me you better of using the hotels website or booking but this app takes commission more than the room price, i am very disappointed will not be using this app again.Rasha.appVersion: 6.70.0

✓ Great for planning, needs more detailEasy to use app however I wish the results returned more than just economy fares. I haven’t booked with Hopper, mostly I use it for fare comparison and so the price watching is a good tool. Overall though, the flight search tool and fare tracker on Google travel is much better..Miche||eVersion: 6.12.0

✓ What is the point of setting up alerts if you can't set criteriaSo, I get price alerts for cheap fares, but every single time, I can't book the flight, because I am not interested in 1 or more stops!!! Need to allow the user to choose in the alerts if they only will travel non-stop. Multi stop searching would be handy too..ElusiveTVersion: 4.5.4

✓ Fraud.Do not use the freeze feature. Its total lies. I paid $300 to freeze a rate, and when i went on to book the hotel it tripled the rate. I contacted customer service and they said rates are out of their hands. What is the point of the freeze feature then?.Padfoot319Version: 7.3.1

✓ HORRIBLE CUSTOMER SERVICEMy flight was cancelled due to the covid-19 situation. At first I was told by Hopper to contact the airline to get a refund. After calling the airline and waiting for HOURS they tell me Hopper is supposed to give me the refund. I contacted them 2 weeks ago and no one has gotten back to me. I find a form to cancel my flights on their website and try to fill it out but a section clearly states “ By submitting this form you are allowing Hopper the permission to cancel and process your booking for a refund or a credit. In the event that your booking is nonrefundable and credit is not possible, we will proceed to cancel your booking regardless and any value of the ticket(s) will be forfeit. “ So basically if they cannot refund it or credit it, you lose all the money you spent!! Unreal and extremely disappointing. Never ever will I recommend this app to anyone..KatyLo96Version: 6.30.1

✓ Will be deleting this appCancelled flight over a month ago and still nothing. Can’t contact anyone and absolutely no one to speak with. Terrible customer service. Who are these people that give 5 stars??.Kurt.casinoVersion: 6.32.0

✓ Does not reliably work for regional travelI have been using tge app for several long-haul flights where it has been somewhat useful. Recently, I monitored my flights for North American regional flights and I got heavily disappointed. I received “wait” recommendations with considerably lower prices predicted over coming weeks. However, over time the app increased the predicted target price until recommending to “buy”, at a price much higher than when I originally checked. The predicted price volatility simply never occurred..UfjdbruVersion: 5.26.0

✓ They removed entire record of my airline credit!!I booked a trip from Chicago to Alberta last year using hopper for two people, but the flights got canceled due to COVID-19. Hopper sent us an email that our deposit can be used as travel credits whenever we’re ready to book another trip. Our trip was a combination of 2 airlines: United Airlines for our outbound, and American Airlines on our return. On March 16, after several frustrating emails and messages back and forth, we could use our United Airlines credit to book a flight from OHare to Kahului. Even for that, we had to agree to book a flight for a much higher price that what was shown on their app. We still have our American Airlines credit left to be used. The last message I received from Hopper confirmed this, saying: "I would also like to confirm with you that your American Airlines credit is still open under the same booking confirmation ####" I now want to book a flight using my American Airlines credit. But, there is no record for this credit anymore on the Hopper app. In fact , there is no record of our six letter record locator on the American Airlines website either! Hopper has completely removed my American Airlines credit and replaced our the previous reservation information with info about our flight to Kahului. This is a so frustrating, and at this point we’re worried if hopper will ever give us our travel credit back. This is a completely dishonest business!.Maitraye DasVersion: 6.67.2

✓ Love it but keeps crashing!I’m so sad Hopper keeps crashing! I LOVE the app but it’s got to a point now that I can’t use it. If I click on my profile it crashes, if I click on a notification it crashes, if I want to see the flights I’m watching it crashes. Please fix it 😩.SfpereiraVersion: 5.13.0

✓ HORRIBLE CUSTOMER SERVICEI am absolutely disgusted by this apps customer service. The only way to contact them is through the in app chat that they take hours or sometimes days to answer. I had weather affecting my flight and was advised by my airline that I needed to contact hopper to change my flight for the next day and no one got back to be in time. If you ever have any issues regarding whether or your flight do not expect a response in time to help you. Will never book through them again..Nicole#24Version: 6.18.0

✓ The only company who want their customer to go awayReported an issue to the customer service. Expected a help but get a response saying to book flights and hotels directly and not using their app. LOL So funny as it’s my first time having an issue with an app and they just want a customer to just leave them. I did actually. Thanks.Yuliana99Version: 7.15.0

✓ Giant Scam!Warning: DO NOT WORK WITH THESE PEOPLE. They canceled my flight without telling me and kept my money! I can’t resolve the issue because they have ZERO customer service. The only thing you can do if you end up in this type of situation (and you most certainly will if you use this app) is to write them a message and hope for a response. It’s been about 6 hours so far, and no one got back to me. I highly doubt they will refund all my hotel reservations and other expenses. Again: they SOLD the plane ticket that I bought, didn’t tell me and just kept my money. THIS IS THEFT. Finally, if that’s not enough, they ‘accidentally’ double-charged me. I am disputing this through my bank, but I’m very worried they won’t be willing to return the money. Highly suspicious company. For sure, this will be the last time I use them; they aren’t cheaper than any other company and you take a BIG risk going through them. PS: As an update to the developer response below, I just want to let everyone know that their ‘support chat’ is complete BS. Don’t fall for what they say. It’s been over 24 hrs now and no one has even READ my message yet. It’s pretty clear that this company is intentionally trying to make resolving problems difficult so they can cheat you out of more money. It’s safe to say that I will never use Hopper again. It’s a really dangerous company, and I would rather work through a more-reputable app like Kayak or Travelocity. The prices are the same anyway..Traveller813Version: 6.13

✓ $0 Change is a Terrible Scam!This has been one of the most difficult years. Not only have I been going through a divorce and custody battle, I also have elderly parents that live out of state. I was making plans to go see them all when my job would not approve my leave for my dates. I thought it would be no problem, I have $0 changes. I tried to change my flight to a cheaper flight for days I won’t need to be approved for from work and “Jen from Hopper” let me know that it was going to cost me $192 extra for each ticket(I had booked 2) because the flight was more expensive. Which when I booked the change, the new flight was actually $25 cheaper than the original price of $75. When I told her this she told me that the air fare prices are cheaper if you are booking a “new” ticket vs if you book a “change” ticket. How does that even make sense? And nowhere in any of the policies does it state there is a different price for a ticket if you are booking a new ticket or changing another ticket. Then when I asked for other options I was ignored for an hour and received a survey asking about my service. 3 hours later and 4 messages sent to support and I finally have another follow up from Jen still not helping the situation. Scam scam scam. Terrible. And I even asked for a customer support phone number because the chat doesn’t work on my app, and it’s updated. They don’t want to help or talk to you. Save your mental health and just book through the airline..StarDez1025Version: 6.46.0

✓ Didn’t work? Why?Disappointed tong I have heard so many good things about this app but for some reasons I tried to book a flight oh so many times and it just doesn’t work ??.JulieccrVersion: 6.24.1

✓ DisappointedI understand that the circumstances made your work difficult. But I am disappointed to get no answer about my canceling my flight. You canceled it but never gave me the option to get a credit for a further flight. I tired to contact you again but the fact I don’t have a reservation anymore I can’t contact you! Yes please. My reservation number is KRORUM..Sa.duqVersion: 6.29.0

✓ Customer SupportNon existent. I understand Covid-19 causes delays in support but when your app doesn’t work to contact support for a whole day, and when it actually does work and you contact them at 7:00am in the morning and they say they will get back to you when they can and I’ve currently been waiting for more than 17 hours and haven’t been contacted back and my grace period for cancelling my flight is in 15 minutes that’s what is terrible service. They do not have a working phone number for support and they do not have a working email for support. The only support they provide is on the App that is, as I said non existent. If they do not fix my issues and honour my cancellation if I wish to do so then I will keep this review as a 1 star. Hopefully I get some kind of response....JimStarBeeVersion: 6.27.0

✓ STAY AWAY!!!Booking Code: EIEZQK It’s unbelievable that the only way to get any sort of communication with anyone from this company is through the AppStore!!!!!! They don’t respond to any inquiries on their Social accounts! Have an awful chat option within the app and on top of that continue to scam customers of refunds!!!!! Disgusting. Do yourself a favour and never download and use this app. I’ve reported them to the BBB and plan to continue my fight to ensure people are not scammed by this company anymore..Ogervs99Version: 6.32.0

✓ Terrible customer serviceAmazingly long answering times, if they answer at all, and they don’t address your queries. I strongly recommend to stay away from them, good luck if you have to cancel a trip.Lou123355Version: 6.37.0

✓ Left stranded in KoreaWould give no stars if I could. Hopper left me in a dangerous position last night. Booked a hotel in Seoul Korea for 10 nights, everything confirmed. I get to the hotel and the hotel claimed that they do not accept hopper reservations and that my reservation did not exist with them. I am panicked. It is late at night and I had no recourse. I paid the extra 15 dollars to start chatting with support. I was on the chat with them for 4 hours. Meanwhile I was panicking. And I was left stranded with no place to stay late at night. The hopper representative claimed a “glitch in the system” booked for a fishing lodge in India not the hotel in Seoul, Korea. I mean like what?????!!!! I had my confirmation for the hotel in Korea, everything on file and squared away. After chatting with them for four hours they basically said we can put 10 dollars worth of hopper credit into your account. I was flabbergasted. The hotel I booked stated that they do not work with hopper. So why is the hotel listed on the hopper app illegally and open for booking ? I go into the app and the hotel is still available for booking. This is flat out illegal. Something is not adding up. Hopper suggested I book a room directly with the hotel. Are you kidding me? So hopper took no responsibility and gave me 10 dollars and left me on the street. Oh and the 10 dollars have not even entered my account..BorealiceVersion: 7.21.0

✓ No customer serviceI have used Hopper for a couple years now and refer all my friends and family to the app when they are looking for a flight, the fact that it shows you prices for months out has always been a big plus for me but lately i have had nothing but issues with the app and like others have mentioned it is impossible to talk to an actual person. I got charged for a flight it said i booked when in actuality Hopper did not process it because of an error, i could not find a reliable number to call, had to reach out via an existing booking and of course it is not there because it did not exist. I ended up having to call my bank to dispute the charge, and i paid a little more to book thru the actual airline. A couple months has passed and i looked up a flight for my mother the other day (giving the site the benefit of the doubt because i had 1 issue since this whole time i used it), again i booked a flight, it told me there was an error and i needed to use another card, yet that card was charged as well as the one i replaced it with on the app. I don’t think i will be using or referring anyone else anytime soon as i would not want them to end up with the same headache. If there was an actual person to speak to for help it could solve the issue faster. I still gave the site a 3 star because i have flown ALOT via the app until recently..HTX FlyerVersion: 7.17.0

✓ Completely garbage customer service and deceiving advertising tacticsI don't know how this app has 4.8 stars, but from my personal experience, their customer service is garbage. You don't have any way to talk to someone over the phone. Now They offer a price freeze, but when you are placing it the first time, it will not tell you that the price may increase, and your max discount is only $100. When you try to pay for the trip after the freeze, it will increase cost, I understand that the airline's industry fluctuates, but in my case, they never showed any message regarding this policy. It took me few hours to reach out to CS via chat because if you haven't booked your tickets, you don't have an option to contact. When I put a freeze on fare for 30 days, customer service tells me my freeze is expired, which is why I have to pay the total price. I put that freeze day prior. If you don't believe me, google Hopper reviews online, and you'll see what I am talking about their service. What is the reason to put freeze? Because I will be going to get that ticket, and I want them to hold it, but in my case, they changed their price and wanted me to pay $600 more for the trip. Update: Which customer service are you referring to contact, the one which is impossible to reach out, and even if I want to How??.Dipen26Version: 6.70.0

✓ Untrustworthy and Poor Customer ServicePaid for a price freeze on a flight but when I went to purchase in full (less than hour after buying the freeze) the app kept coming up with error messages over and over again. When I contacted support it then turns out the flight actually no longer existed despite the fact they’d charged me to freeze it. Have since complained but their customer service is terrible and after multiple emails this still hasn’t been resolved..MoleymoleVersion: 7.21.0

✓ Beware. Read the fine printAdvertised freeze price doesn’t contain hotel taxes & service fee. If you leave a deposit to secure a price freeze it is not refundable so basically you’re paying for nothing. Appalling will never use this ap again..DY664Version: 7.30.0

✓ Too much going onDownloaded the app and was flooded with vouchers then gifts and amounts all over the place. Honestly downloaded at app for flights and hotels but seems like it’s trying to flog lots of other things. I’m sure it good once you get going but I couldn’t take it anymore. Felt like I’d get spammed by it over and over in promotions. Deleted the app..CamomileisthemostchillteaVersion: 7.23.0

✓ Pretty dreadfulI used hopper for the first time. My hotel booking didn’t work “oops, there was a problem”. So I tried again and got the same message. However, i looked in my banking app which informed me that my account had been debited each time. So I used the online help facility and it goes round in circles with no way of actually contacting customer services. Very frustrating and …. Do I have a room or not? 🤷‍♂️.LA999999Version: 7.27.2

✓ Total ScamOur first time using the app to book for a place to stay ended up being scammed by the app. We tried to pay for the bookings but our cards keep on declining. We couldnt use our bank cards for a whole week and we didnt know why. Later ANZ called us and informed that they found out there has been an attempt to compromise our cards by a website called HOPPER. Wont be using HOPPER anymore. Be alert guys..Arfa AdliVersion: 7.10.1

Hopper: Flights, Hotels & Cars works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Hopper: Flights, Hotels & Cars.