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Thinkorswim: Trade. Invest. App Complaints & User Negative Comments 2024
Thinkorswim: Trade. Invest. app received 54 complaints, negative comments and reviews by users. Have you ever had a bad experience using Thinkorswim: Trade. Invest.? Can you share your negative thoughts about thinkorswim: trade. invest.?
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Thinkorswim: Trade. Invest. for Negative User Reviews
✓ Not for AussiesWhy is this available in the Australian App Store if Australians aren’t allowed to open an account??.Version: 192.1
✓ Can’t register new account.Registration not available for Canada..Version: 195.1
✓ Canadians get screwedIf you are Canadian it’s still $9.99 a trade to open and $9.99 a trade to close. Such a rip off! There are cheaper choices out there. National bank direct has no trading fees for Canadians..Version: 204
✓ V196 is a disaster for traders with many positionsUpdate: Doesn't work on M1 mac anymore. Just crashes on opening. Still lacks overall totals in positions tab. Going downhill since Schwab acquisition. edit: v196.1 still does not repair the lack of functionality introduced by recent 196 update PLEASE BRING BACK OVERALL TOTALS to the "Positions" tab. This is critical for traders with many positions. I start the day checking P/L day and if it is a small number, I can leave the app alone. Now I have to scroll down through 11 pages of positions to find P/L Day. E*Trade gives users the choice to put "overall totals" on the top or bottom of the screen. Thinkorswim has forced us to use it at the bottom of the screen, where it used to be always visible. I agree, it does not need to be always visible, but for me it was nice. If you make yourself the same as robinhood, traders are just going to use robinhood. Stay THINKORSWIM which was amazing. What is Charles Schwab doing butchering this platform. TOS was the best in the game but is quickly fading by trying to be the same as robinhood. Original review: Inside the "Portfolio" section, the "Overall Totals" row has been relocated to the very bottom of the entire list of positions. For traders with a long list of positions, several pages long, this takes many swipes to see important details such as Overall "P/L Day" and "P/L Open"..Version: 198
✓ Watchlists need to be fixedWatchlists are getting fudged up all the time i reported it to support and they didnt have an answer.Version: 194.1.0
✓ Nice app but please remove the password thingEverything about the app is great except for two things- 1- it always asks for my password when placing a trade, and that really slows me down as an obstacle especially when trying to place limit orders during extended hours at times of volatility. By the time I type my password the price is different and then I have to keep doing the order again and retype my password each time. I know there is a way to use biometrics in place of a password, but I am not a fan of giving out my biometric data, so that feature is useless to me. I don’t see why we need to type our password for every trade. We should only have to do that once when we log in. Having to do it redundantly on each trade takes up valuable time which can (and often does) have a negative impact on those trades. 2- sometimes it shows the wrong prices for things I have bought, like the cost average I paid $7 per share may show up as a cost average of $15, profit shows up in the negative constantly even when I’m actually in the green. I don’t know if this is some kind of wash sale thing or a glitch but it’s kind of terrible.Version: 197.1
✓ IPhone X ResolutionThe app is great but is not taking full advantage of the width of the screen on an iPhone X. I should see more data in this one than I see on the iPhone 7 Plus but that’s not the case..Version: 181.2
✓ ScaleI cannot scale the price, only the time..Version: 190
✓ AustraliaPlease make it available in Australia!.Version: 201
✓ Good appLike the app, nice tool set, biggest problem, and it is a problem, is that the price axis is not scalable! Hello?.Version: 194.1.0
✓ Same as TD Mobile TraderI was told thinkorswim would be a better interface than the TD Mobile Trader app, but they are essentially the same. The “positions” tab doesn’t clearly tell you your basis in a position, or its current market price, and doesn’t have a quick trade button to allow you to close that position right there. (At least this is the case for options.) I end up going to the underlying stock quote and looking at its options chain to see the bid/ask for my contract (and I trade it from there if I want to close). The “positions” tab does tell you p/L for the day, based on the last trade, but not based on the current bid/ask which is what I really want to know. Also for stock quotes, there isn’t a good “fundamentals” snapshot where you can see some basic metrics about the stock like P/E, mcap, FP/E, P/B, short interest, profile, etc like Yahoo Finance or Google Finance would give you. I end up looking up the stock elsewhere then coming back to the app to trade— it’s not remotely capable of research. App is secure and functional, however, and I haven’t had any problems with my trading..Version: 182.5
✓ Not a fanI don’t like the platform, it’s not intuitive to me for trading. I love it for research, and I like the drawing tools. That’s the only reason I gave it 3 stars. I tried to use it as a platform, and it is confusing to me. I was really hoping for it as an entry into forex, but after several hours, I couldn’t understand how to do basic things like make a limit order or create a stop on an already executed order. I probably should have spent more time in the paper trading function, which I appreciate they have, but at the end of the day, due to frustration, I made market orders that led to unprofitable trades. Maybe it’s a “me “ problem- if you can figure it out they have amazing charting software for no required investment, but for me , it’s usability and ability to price my trades. I’ll use ToS for charting and robinhood for execution any day. Can’t get my money out fast enough..Version: 194
✓ TerribleThis new update that blocks your entire screen with the Order Entry pop up is garbage. You used to be able to draft an order, then flip over to your charts/watchlist/positions tab while leaving your order ready to submit with one click. Perfect for scalping. Now, you can’t. Edit: Response to the dev. Thanks for fixing the loop bug quickly and thanks for responding. But I still can’t understand why you want the Order Editor to block other Views/Pages when it doesn’t have to. The Editor should not be full screen over everything else. Example: selecting an option and clicking Next should take you to the Order Editor in Orders tab. From there, I SHOULD be able to leave my order Draft open and quickly switch back to the chart in WL tab. Instead, I have to CLOSE the full window draft to check the chart. Then go back to Orders and click “Draft” again to open the draft. It’s several extra steps that have been added, which don’t make sense to me..Version: 202.1
✓ No way to create a nickname for accountI have 3 accounts and they are called, Margin, Margin, and Margin. Half of the time I have no idea which account I am entering a trade in. Why can’t I create a nickname for each one of the 3 accounts??.Version: 196.1
✓ Great but..Great app when i was on the trial version Now with td direct investing (canada) i can not log on.. big pain in my bum. To me TOS is the best. I use it all the time on my mac but bow that the trial is over form ameritrade can’t do anything on my iphone anymore.Version: 194
✓ Latest bug-won’t switch platformsAfter the latest update, it won’t allow you to switch to TD Canada. It just pops up a banner saying “choose platform” but it’s locked to Ameritrust..Version: 205
✓ Horrible updateI have to re-enter my login info nearly every time (no Touch ID?!), and even worse, quotes are now delayed, and when placing an order, the default limit price is set to 20 minutes ago. Absolutely useless..Version: 181.2
✓ Please add vertical scroll in chart viewPlease add vertical scroll in chart view. I have a drawing trend line that goes up and to the right. Once it goes off the top of the screen there’s no way for me to see it, because you don’t have vertical scroll. Even if I zoom way out, I still can’t see it because you set the top of the screen based on the highest price the stock has reached. I want to see my drawing trend line that goes higher than that, so I can estimate the future. The problem is similar when my drawing trend line goes down and to the right. Once it goes off the bottom of the screen, the only way to see it is to zoom way out, because you set the bottom of the screen based on the lowest price that’s visible on the screen. But zooming way out causes a loss of resolution so I can’t see the fine details. Please add vertical scroll in chart view, so I can see my drawings..Version: 205
✓ Works on a basic levelOverall it’s ok but I don’t like that there is no remember or save password. App not as good as full site for charts..Version: 194
✓ RubbishIf you live in the uk you are unable to open an account with this bunch, waste of time..Version: 0
✓ Maybe If you are a frequent traderThe concept is great and the execution is okay. Selection of settings and preferences to organize data and view it is poor and frequently confusing and not consistent from desktop to mobile versions. Display preferences are lacking especially in the desktop version, but in mobile versions too. Font size can not be controlled. Dark mode versus regular can not be adjusted in mobile versions. There are no accommodations for anyone with less than 20-20 vision who can’t utilize dark mode. I wanted to use it primarily because there are markets and data not available in TDAmeritrade’s regular app that I need to monitor so I was forced on to this app to access them. The settings and preferences issues basically made it unusable for me. They were not very helpful or logical in their responses. I received a nice response from the developers, but my primary issue with the font sizes remains. You cannot increase the font size which makes it very difficult to use. Every other financial or spreadsheet program I use enables you to zoom in or zoom out or increase the font size that is displayed. You cannot do that and think or swim and that makes it very difficult to use..Version: 192.1
✓ Decent App - Needs Keyboard/Trackpad Support on iPad/M1 MacThanks for developing this app. Thinkorswim is the power user's application, especially when compared with the regular TDAmeritrade app. As such, certain keyboard/trackpad functions are notably missing, especially given the proliferation of keyboards for iPads and the inclusion of the app for M1 Macs. If these features are added, I would rate the app 4.5-5 stars. 1. Keyboard integration for price input when placing trades. On my M1 Mac and iPad Pro, I have to click on the individual numbers as though I was using a finger. It would be a better experience if, when the iPad detects that a keyboard is connected, the user could use the numbers on the keyboard to input price into the order ticket. 2. Multi-touch/Mouse functions (e.g. “2 finger tap, right click, etc.”). When right-clicking, the crosshair view shows up and upon release presents the user with options to place trades similar to TOS Desktop. When a trackpad/mouse is detected, please enable the user to right click/2-finger tap to place trades at the selected price in chart view (similar to the ToS desktop app)..Version: 196
✓ Cannot adjust price easily from right sideWhen changing price on a bid, touching the right side of screen always bring up other stock quotes when you just want to click on the + sign.... I complained before but no one listens.Version: 199.1
✓ DNOLove it for the ability to check positions and balances. Very limited for analysis and anything other than simple orders. We may have unrealistic expectations given the superb functionality of the main TOS products and service..Version: 115.8
✓ Custom Indicators gone on mobileEdit: Why the F would you not make the indicators, studies, watchlists, that I set up in my real trading account not available in paper trading??? You’re really going to make me install and set up everything again??? In so many ways, TOS is not user friendly when it comes to setting up your chart, especially the tedious task of doing it for each one if I want multiple charts. I can’t save presets. Same goes for watch list columns. And if it is possible, please make it easier to find these settings. But my biggest gripe now is that my custom indicator scripts I’d use for desktop are no longer visible and searchable for mobile use. Like c’mon guys! For mobile, please remove the junk value lines for lower studies when a cursor/crosshair is being used, it just takes up way too much space and creates unnecessary scrolling. I keep going back to Trading View, far superior for mobile use and visuals. TOS mobile just looks like a 1980s computer screen..Version: 196.1
✓ Keeps crashingWhen I go to check the quote details (chart) for an options contract it keeps crashing. Sometimes it works, but most of the time it doesn’t..Version: 197.1
✓ App frequently closes on me during tradesThe app over all is great. It has a lot too offer. But there is one issue that happens frequently enough the that it has caused me to one star. The app repeatedly logs me out staying “the session has ended, please log in to continue” the log in screen comes up and I have to type in my password etc and get logged in. This has cost me money in more than one occasion and it always seems to happen right as I’m about to exit a position that is going against me. I be been luck that the moves weren’t more violent and didn’t go further against me while I was getting logged back in. Very irritating. I’ve also had times where I sent and order and it just did t go anywhere. It was like the order never existed after I hit the send button. So I missed a lot of good entries and exits due to this. But besides those too issues I do really like the app. I do wish the would add a few quick execution button on the same screen as the chart…. So you do t have to toggle over to the order tab and hit “send” are you sure “yes”. That’s a 3 step process and a lot can happen in those 3 steps that can cost u money. I suggest 3 execution buttons buttons be added somewhere on the chart tab that can be customized to what type of orders the execute. Similar to the way you can assign hot keys on the active trader tab of the desktop version..Version: 199.1
✓ Ripped off in CanadaGreat program. Easy to use, pretty…. Fees in Canada (TD Waterhouse) are embarrassingly high. I’ll stick with Interactive Brokers, thank you..Version: 200.1
✓ UkPlease make this for the uk I’m begging you.Version: 191.1
✓ Loading appThis app won't load despite my good wifi, not sure if it's because I'm from the u.k......Version: 179
✓ Needs workAs an option person it's to basic and is only good for checking on markets and positions. It really needs at least for an option person a good analyze page if nothing else. But great for watching CNBC live on the move..Version: 121.2
✓ Non Us Users be carefulThe app is fine but TD Ameritrade is not to be trusted! They do all kind of irresponsible things with your account, not reporting to the fed that you are a non-us citizen and then you get your money withheld due to taxation reasons. Stay away from this platform or the us gov will get deep into your pockets even if you’re not earning a penny, just because of TD’s stu#%d mistakes!! Avoid!!!.Version: 200.1
✓ No more option to choose TD Direct investing since the last update?Cannot get into my account since there is no more the option to choose between TD American Trade or TD Direct Investing. It is only TD American Trade now and my account is with TD Direct Trade. What happened?.Version: 205.1
✓ Room for improvement ...Great for checking positions - but not for analysis or position taking. Would be great if the Analysis tab from the desktop version was included ... keep up the good (great) work!!.Version: 121.1
✓ Could use some workI’ve been using this app for years, and it’s generally a good app. But a couple of things make it difficult to work with. When I look at balances, some will show correct information, with respect to trade price and P/L since open. But several stocks show incorrect trade prices, and in some other cases, the “P/L Open” number is actually the entire value of the shares. This is annoying when I am trying to make decisions about individual stocks. I rely on the app to provide accurate information, but it simply does not, in many cases. The other improvement I’d like to see is more of a Robin Hood style home page, where you can get all the information you really need from that page. Again, not a terrible app, but the issue with incorrect P/L info needs to be fixed..Version: 197.1
✓ Review revisitedDowngraded rating due to slow updates, many other new generarion trading apps update and bring new features almost every week. TOS is lagging behind competition. Still a pretty good app though. I wish developer would catch up!.Version: 195.1
✓ More reliable than Robinhood, but much worse in generalMost people say that TDA and this app are better for serious traders and investors. While the service is more reliable and the commission fee is reasonable, the horribly outdated interface is an instant turn off and is the primary reason that I can’t stand any of this company’s products. I invest in options trading as a job and the vast majority of other brokers have generally modernized their interface to a degree because they realize that the majority of investors don’t need a wall of numbers and charts to look at. Some people like to feel cool having all of that information, but it’s unnecessary and deceptive at best, and this broker uses it as a flashy selling point. On top of that, they claim to have instant deposits but fail to mention that it will take up to a week (mine was 8 days) to deposit funds for options trading. So, a large part of my portfolio sat in transit, unable to be used, because their instant deposit only applies to stock trading. When I spoke to an agent, they said I could just cancel the transfer and I would have my money back that day but that ended up not working. I tried using the app for a few days but it’s much much much worse than any I’ve used before and I would much rather use Robinhood if only because I know they’re a mediocre company with a decent application..Version: 190
✓ Nothing like their desktop versionThis app is ok for checking on you current positions, but is nothing compared to their desktop version. It needs to be updated so that it is more flexible. Having said that, it works fine and has not crashed once..Version: 127.6
✓ Not as feature packed as other mobile platformsWhile the desktop app is probably the best & most customizable trading platform.. the mobile app is the complete opposite.. there's an option to turn on expansion even tho expansion isn't supported, some indicators don't distplay or work as they should "because of data limitations" according to a representative. You cannot create scanners or create custom indicators (contrary to other reviews you CAN see custom indicators) volume profile indicators don't work at all... Worst of all there's no analysis section, there's no time & sales, there's no level 2, there's absolutely nothing to aid fundamentals.. there's no equivolume.. the charts themselves aren't as easy on the eyes as other charts.. that being said their chart Drawing tools are the best & most extensive out of other mobile apps, because of their indicator limitations I switched to using drawing tools & my success rate went up so it's kind of a blessing in disguise. 3 STARS ...if you add volume profiles, expansion & fill in the Ichimoku Cloud it would be an easy 5 stars for me personally. Update. I didn't have level 2 turned on & there's some aid to fundamentals just not for penny stocks.Version: 201
✓ CostlyEasy platform But Option fees too high. Double that of interactive brokers..Version: 194.1.0
✓ Too laggyI have the fastest internet connection and always take me 5 minutes to pull up a trade menu and get in a trade too late.Version: 196.1
✓ What a POSWho is in charge of updating this app///… it is like they have shoe salesmen diverted from doing their job by FB or TWITTER…… and the just cannot get the code straight...Version: 205
✓ Limited capability and dated UIThis app has nowhere near the capability of thinkorswim desktop, or even the standard TDA app really. My biggest complaint is that there is very limited company profile/fundamentals data in the quotes. For many companies there isn’t even a company description, so you have to use other apps to research companies to see what you’re even investing in. You can add description, sector, and industry rows to the table at the top of the quote but the space is so limited the text is cut off. Also, the app does not have the ability to scan for stocks using stock hacker like tos desktop. The app also just feels really dated. The UI looks like it was designed 20 years ago, and it doesn’t have iOS 14 widgets or anything. Also, some of the chart features and studies are buggy or don’t work. You can not change the color of the volume bars in the volumeavg study (or any study that has histogram bars). No matter what color you select the bars are green. The volume profile study doesn’t work at all. Overall a very dated and buggy app..Version: 194.1.0
✓ Scam CompanyThey Won’t let Canadians use this.Version: 199
✓ .Not available in canada.Version: 197.2
✓ Buggy when using the watchlistWhen trying to add to a saved watchlist, it hangs if I type in more that one letter so I have to type the first letter of the ticker and scroll to find it in a long list of possibles starting with that first letter but it doesn’t give you all the tickers (no preferred shares listed) so I have to type it in my real laptop instead to add to the watchlist (of the same watchlist name). But then the ones added over there on my laptop don’t transfer to ipad and phone - when log out and into the apps they are not the same list of tickers (same watchlist name though and yes, it’s the same one because I gave it a special name that also shows up on the laptop) so ended up having to keep adding whichever of them on your ipad/iphone that I can find with the first letter of the ticker method anyway. Also half the time when looking for tickers it just does the infinite spin ball loop and does not show any possible tickers so I have to quit the app and open it again to try again. This is on an ipad pro so it’s not a hardware problem and it’s fast on the laptop so it’s not a network problem..Version: 190
✓ UPDATERobinhood was the app I started with. After some latency issues on their end and a 50% loss I was done. Been on TD for the same amount of time and I’ve had zero problems. Support is there 24/7, no latency problems, level II is free, charts you can draw on, news articles for each stock etc etc etc etc etc. just overall a great app to use. UPDATE:: I’m done with TD. Charged me $38 because of a reverse split. The total value of my 4 shares of ACB was worth less than $5. Also they are telling me there will be a $75 fee to take my money all out of my account. I would have been better off staying with Robinhood. DO NOT USE TD FOR TRADING!!!!!!! By the way to tell me that $38 was a industry standard while I know for a fact not all of them charge that was amusing. They even sent me a E-Trade link to try and push their industry standard line. Which was the same exact line I got from 3 different people at TD...........word for word copy and paste response. Do yourself a favor and choose another brokerage like my family is in the process of doing..Version: 190
✓ Not user friendly with key functionality faultsThis platform is not user friendly. If you are a regular investor whose regular job is not placing trades one after another then find something more user friendly option. Because to place a trade you will not remember the terms and their lingo. Counter to the ads run by TD Ameritrade with the geek broker trying to convince you can do everything on this platform. Well if you know the lingo and have years of experience with a brokerage firm, yes. Otherwise to place a trade you’ll be reading glossary rather than getting your desired price. Furthermore, the platform lacks functionality. It does not simply override your commands over a limit order. You have to first cancel a limit order then place your market order. By that time you do this the market price has moved. The support staff is pretty cocky. They expect you know this stuff and act as if you don’t know what you are saying. If you have worked in a brokerage and know what the terms are like OCA bracket then download this is for you. Otherwise do not waste your time. This is my honest advise..Version: 194
✓ Can’t access no supportCan’t get into my app today and calling support but call centre is closed. All I get is a spinning loading window when I open the app..Version: 198
✓ Liars and crooksTD Ameritrade does not care about making your funds available for your own usage. I chatted a few weeks back to see how I would go about accessing my funds and was told that I would need to wait two days after any sale for funds to settle before being able to make a withdrawal and that I could do so by getting a check at one of their branches or setting up an online transfer. Armed with that knowledge I sold a share on Wednesday of this week with the intent of going to my local branch yesterday (Friday) and collecting a check. When I got to the td Ameritrade branch it had been converted into a joint charles Schwab/td branch and I was informed they no longer offered checks at that branch. I left frustrated and called their customer service team who confirmed that the branch would be unable to create a check but told me he could start a transfer to my bank account and have the funds available to me by the end of business yesterday. This was a lie, every agent that I’ve talked to since then has told me Tuesday would be the earliest I would see these funds. TD Ameritrade refuses to stand by their own words and I will not do business with them or Charles Schwab ever again and wish a pox on their entire executive team. I needed this money to buy medicine to be able to eat and they could not care less..Version: 197
✓ Don't Fix Something That Isn't Broken!!!The previous version of iSwim worked fine. Like their desktop software, this has been broken thanks to the desire to rebrand it under the new owners, TD Ameritrade. On upgrading you lose your existing setup and when you try to recreate your studies, this app crashes. TD Ameritrade, you have ruined a once fine brokerage..Version: 2.0
✓ Can’t trust them anymoreHave been using TD Ameritrade and Thinkorswim for my entire trading career without issue, until this week. Set a simple Limit Sell order with a simple submit on market condition because I knew I wouldn’t be able to watch the position the following day. The underlying hits the mark to trigger the order the next day and...they reject my freaking order. Yep, 400% and 200% winning positions went unsold and expired worthless because of some ridiculous “too aggressive limit order” reasoning. Support could only give some nonsensical explanation about price being too high and my GTC and how they sometimes do this to protect clients. What? This wasn’t complicated, a simple limit sell order, a market order with a floor...just put it through. So going forward I’m not sure how I can ever trust their system to not just arbitrarily reject my orders based on impossible to foresee reasoning. Manual entries and exits only now. Hopefully Schwab can fix this stuff or else I’ll look elsewhere for a broker that won’t turn my winners into losers through no fault of my own..Version: 192.1
✓ Make available in AustraliaWould use if it was available, even just the paper money service..Version: 193
✓ Very average from a professional brokerObviously Thinkorswim aren't putting much emphasis on this app. It crashes way too often. The charts are too small and you cannot view in landcape. Other apps have better charting. The chart always gets overwritten also like the other review mentioned. Hopefully TOS improve this as it's useful but far from their normal standard..Version: 0
🙂 Thinkorswim: Trade. Invest. Positive Reviews
Thinkorswim: Trade. Invest. works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Thinkorswim: Trade. Invest..
⛔ Thinkorswim: Trade. Invest. Problems
