- 54.2LEGITIMACY SCORE
- 55.7SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
TripCase App Complaints & User Negative Comments 2024
TripCase app received 137 complaints, negative comments and reviews by users. Have you ever had a bad experience using TripCase? Can you share your negative thoughts about tripcase?
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TripCase for Negative User Reviews
✓ Apple WatchThe great thing about TripCase was its support for Apple Watch - clear and concise, now discontinued..Version: 4.14.21
✓ Trip Case ReceiptIt’s just taking a photo waste of money. Just take a photo and go through them after your trip..Version: 4.14.32
✓ App doesn’t work anymoreThis app was amazing for me but it doesn’t work anymore. When I try to open it it’s always load and load for a while..Version: 4.15.4
✓ Was great but now terribleBeen using the app for several years and loved it until recently. Previously, flight time changes would automatically update, but this feature has quit working, and when I delete a flight and then manually add it, even though the updated time shows correctly, when I click on SAVE, the original flight time shows on the trip. I have emailed support, but have received no response, whereas in the past, they always responded. Apparently they don’t care anymore. I cannot recommend..Version: 4.15.4
✓ Gone from Apple Watch?What the heck? The latest app update has wiped the app off the watch. I also can't search for it in the Watch app store..Version: 4.14.23
✓ Was the greatest app everThis app used to be he greatest app ever - an indispensable tool to keep my trips at my fingertips and complicated details just a click away. Then something changed. The key feature: “link a booking” simply stopped working. SATO PNRs (record locators) stopped working, and even adding flights and rental cars manually only worked about 20% of the time. Their help selection said that American Airlines wouldn’t give them access to their flight records, but no other airlines showed up, rental cars didn’t work, and entering (even *when* it worked) information manually is no time saver. For anyone reading this review, people like me who travel 20 days a month on a myriad of airlines and rental car companies, hotels etc would not only pay for a premium app like this but would also pay a subscription fee. I recognize this must be a tough thing to do, but if you build it AND service it we will pay. I needed this app and it’s failed me. Please either reconsider your business model and fix your app, charge us more, or sell your idea to someone who will. You’d make money and you’d save myself and my Aide a whole lot of pain and inconvenience..Version: 4.14.17
✓ Can’t add a tripI forward my booking confirmation, I get an email telling me it is in my TripCase inbox but it is not. I get a message that there is a problem and it is being worked on. For over a week now! Used to be good but not at all useful right now. Sad..Version: 4.15.11
✓ You have ruined a formerly great app!Latest update is not working - screen goes blank and is inoperable. Please fix it, the app used to be great!.Version: 4.14.6
✓ Not good enoughI had deleted this app and went looking for others but have found myself back here. It is better than most however, as usual with anything American, it is insular instead of being worldwide. I could even enter a competition but the drop down menu would only bring up American cities etc. Again it has not taken my booking reference so I have had to input all my flight details manually. Could be better with a little thought to outside customers. Today I have forwarded an email with a trip to The Netherlands departing on 7th Feb which has been converted into the American date format and is showing as 2nd of July. Back to manual inputting! If I find a better app I’m off....Version: 4.14.32
✓ Woof! And watch support is gone!Well after the fanfare and the we are investing in Apple watch announcement it's dropped, not even an announcement on their site, sneaky sneaky..Version: 4.14.23
✓ Not workingI have successfully used tripcase for years. I don’t know why but when I forward my confirmation email to it, it doesn’t go into Tripcase anymore.Version: 4.15.11
✓ LoginI can’t login with Facebook 😡😡😡😡.Version: 4.14.33
✓ This app does not seem to work in South AmericaHave used this app a great deal. Use to love it. Currently on trip in South America. Several problems encountered. 1. Was allowing new flight details to be added then all of a sudden it refuses to accept any new flights. 2. App seems to have forgotten who United Airlines is! Trying to enter new flight details it comes back with airline not found . 3. App refuses to enter any rail tickets. Says Peru Rail does not exist. 4. Apps say I finished my trip would not allow me to enter more travel detail to get back home to California. Had to create a second trip and now that trip leg refuses to accept new travel details. 5. Email notices had to delete all the people then re-enter them again so ppl would receive trip details. That has also stopped working. Use to really enjoy this app. Today it’s going south of 1-Star rating. Developer please fix your problems by listening to real travelers feedback and not just ppl hacking away in some safe comfy office with a super fast WiFi connection !!.Version: 4.14.16
✓ Can’t log in anymoreUsed to work perfectly but after updating to the latest version I can’t log in anymore. It keeps saying my email and/or password is incorrect, even though I can log in perfectly fine on the web site..Version: 4.15.8
✓ Great concept really badly executedThis is one of those apps that is a great idea, but you get the feeling that those who developed it have not used it like a user. It is not intuitive, badly designed and difficult to navigate. There is also what appears to be an interesting feature, or not, as the case may be of the disappearance of information. It seems to have a limit of 5 trips that it shows at a time, when I enter additional ones earlier ones vanish from the list, but they still appear in the edit list. Have given up as I have a life to lead and lost enough time with the app!.Version: 4.14.6
✓ CrashThis app used to be great but not anymore, at one time i missed a flight because of the app !! I was so disappointed and i had to pay so much money.Version: 4.15.4
✓ Good app but not accurateApp is great to see all travel details in one place like flight, accom, rental but never easy to upload. Always fails and has to be entered manually. Also flight updates not accurate. My flight got cancelled night before that prompted me on airline app. So changed flight to earlier flight. Get to airport for new flight and this one still telling me that my original flight is still on time when definitely cancelled!.Version: 3.4.2
✓ AwfulI’ve had a technical issue with my previous trips that I need to access for over a year now and the support team are the most ignorant team i’ve ever dealt with. Alvaro in particular is arrogant, dismissive and completely unhelpful. Avoid this app if you can.Version: 4.15.11
✓ Used to be the best!I used this app for tracking the itinerary of many trips pre covid. It was the best and simplest app to use and I would always recommend it to anyone who would listen. Unfortunately now that borders are open and travel plans are in full swing again I am finding the app super glitchy, missing functionality and just not working like it should to the point I have moved to a competitor! Support for this app is also non existent. You just get sent round and around in circles to a zendesk support website with no REAL assistance. Such a disappointment! Sabre if you can sort this out then Ill gladly come back but until then it’s ciao!.Version: 4.15.13
✓ A Time WasterOverall and in the most simplistic of scenarios, the app used to work fairly well. (2017). It's biggest shortcomings have been and remain its inability to upload docs vitally important to trips, such as PDF, MS Word, and image files contained in the body of emails or in file attachments. Many itineraries I receive via email do not contain details in the body of the email, but rather, in a file attachment or in a graphic image. The app fails here. More recently (Feb 5, 2022), TripCase has become unable to parse information in SW Airlines itineraries and has begun placing them in my inbox, rendering the app completely useless for me. These itineraries represent 60% of my flights and are found in 90% of my trips. This app had good potential, but I don't think they (Sabre) are staffing engineers to support it anymore as small past problems have turned into nothing but more frequent and bigger problems. Enter the inbox. If an itinerary is placed in the inbox, it's usually useless, because the app basically only captures a screenshot of PART of the itinerary, invariably, missing relevant info. In the years since its heyday, OCR and machine learning have improved dramatically, but TripCase can't read a SWAirlines itinerary? Stick a fork in this app. It's done! Too bad, even with its past bugs, it still had good utility. Not so much anymore. Useless to me. A very frequent traveler..Version: 4.15.10
✓ Mangles itenariesTrying to import some trips and it just mangles them :( Wrong info. Missing flights....Version: 4.15.4
✓ For the most part - goodI have used this app for many years and it syncs with the calendar app just fine for future trips. However, it no longer maintains the trips you took in the past in your calendar. The past trips remain in the app, just not in your calendar app. There is no way to contact support for any questions or issues that aren’t addressed in the FAQ section of the website..Version: 4.15.13
✓ Freezes when I click the “Share” buttonIt been happening for a while, every time I click the share button, the app locks up and I have to swipe/close it to reopen it. In order to share, I have to use the browser version. Other than this issue, the app is a life saver and I often get gate changes and flight to plates before the airline apps, which has been critical in some instances..Version: 4.15.10
✓ App never passes the loading start page, so it’s unusableIt’s a nice app for having a reference of all your flights etc in one place, the calendar subscription is nice but i haven’t been able to open the app in months, so it’s now unusable. Opens like a snap on the website tho..Version: 4.14.13
✓ Excellent travel app in theoryThis has been my “go-to” travel app for many years. I even paid for the upgrade to store my travel receipts in TripCase. However, it has degraded over the past 2 years to where I spend more time with manual add ins and screenshots of my trip to share itineraries than I want to. I have contacted customer service (over a year ago) about one issue. When I clicked on the “share” button, it would lock up my app completely, and I had to close it down to unlock the screen. They told me it only affects iPhones. However, it doesn’t work using my HP laptop, either. Over a year later, and it still doesn’t work as it should. Now, I’m not even getting check in notifications. As good as it was, it’s just irritating now. Deleting to find a new app where the developers actually fix the bugs for all operating systems..Version: 4.15.11
✓ Unrefined and clunkyIssues since I started using it: errors when I try to delete a trip, flights showing up in wrong order due to crossing the date line, aircraft information missing on some flights, impossible to add/change seats, for the past 10 minutes there’s just been a spinning circle animation on my trip page, same trip is entered as two separate trips even though the second flight confirmation is in between two flights in the first. Do you guys have QA?.Version: 4.14.6
✓ Used to be greatI have used this for years. Told friends about it. Could share the itinerary with my husband so we had a backup copy in case one of our cell phone batteries died. Months ago I reported that trip sharing no longer works from my iPhone. Weeks ago I reported it again. Both times I was assured they were working on it. But it is still not fixed. Now that people are eager to travel again, I really hoped it would be working by now. Instead I have to ask whoever’s meeting us to use an airport or airline flight tracking app/website instead. I don’t recommend TripCase to friends anymore. Sniff sniff😢.Version: 4.15.11
✓ Offline stupidityI’ve never designed a travel app, but if I did, the first thing I would do is make it work offline. Why would you make an app that did t work without internet? Want to check your connection while in flight? Too bad! Traveling internationally, standing at the check in counter needing your confirmation number? You are screwed! Also, so terrible at handling reservation emails. If you set up a trip to London for a week, and then send in your London Hotel confirmation, WITH THE SAME DATES, it will make a new trip called London. I hate this app. They haven’t done any meaningful updates since inception. Don’t waste your time..Version: 4.14.21
✓ Needs iPhone X screen supportIt’s been so long since it was released, at this point not supporting it is just lazy..Version: 4.14.8
✓ Promising App gone badThis used to be a good app, but over the years it has continuously gone down hill. Issues are many including inability to sign in, app automatically trying to sign in when your only half way typing in your email, shutting down completely. To name just a few. Have reinstalled a few times in case there was an issue, but this made no difference. Costumer service is non existent with no replies to any of my emails. Give this app a miss, there are other apps far more stable than this one. Very disappointed..Version: 4.15.4
✓ App no longer works…Automated Importing of trips/itinerary no longer works. Should be deleted from AppStore..Version: 4.15.13
✓ No longer workingSent emails with travel plans and received email acknowledgment but nothing in inbox or trips. Needs fixing.Version: 4.15.4
✓ Another dying appOnce was a go-to app for my busy travel schedule, but these days it’s next to useless. Added trips seem to disappear entirely, and the app routinely opens only the next trip and obdurately refuses to respond to touch commands. Honestly time for the devs to either rebuild it properly or put it out of its misery..Version: 4.15.4
✓ No more iwatchUsed to feature complications. Now doesn't. Poor show..Version: 4.14.22
✓ Email updates dodgyI sent in an email of an additional hotel booking, and tripcase added the booking: bu to a completely incorrect hotel. Was a big time waster and embarrasing to boot. And tripcase did not even respond to my email to them about it. So double-check the entries!.Version: 3.4.1
✓ Good potential but struggling to find how to desubscribe from receipt servicesGreat for tracking flights, looked to trial the receipt service but realised I didn’t need it - tried to unsubscribe but couldn’t find how to..Version: 4.15.4
✓ Not as good as it used to beI use TripCase a lot, I think it's a great app but why on earth would you remove the option to have sound for notifications? When you a travelling you don't want to have to keep taking your phone out and checking it. I'm sure some people might prefer no sound but you can just turn that off in settings. Please bring back the option of sound for notifications..Version: 4.15.3
✓ App freezes when trying to shareI’m very disappointed with TripCase recently. The ability to share trip information with new contacts does not work. Another problem is that the functionality for automatically entering flight information is limited to accepting confirmation codes that are numeric only. These days, most of the confirmation codes that I receive include letters and numbers. It’s a sign of poor customer service that the developers have not fixed something like this..Version: 4.15.11
✓ No iPhone X supportHow difficult is it to optimise for iPhone X? 0 stars.Version: 4.14.11
✓ Stop crashing please!Amazing amazing App when it works!! It crashes a lot and I find I have to try close the app and open it again to get to the page I’m looking for.Version: 4.14.34
✓ PointlessDownloaded this app as it was linked to my Airline itinerary with the ‘Add to Calendar’ link. Neither the app or the website allow you to download or export a calendar file. So now I have an app which just shows me my itinerary just like my airline apps but with less functionality. All I wanted was the calendar file to add to my work and personal calendars..Version: 4.15.7
✓ Used to be greatI have used this app for a few trips I used to love it but they have become unreliable adding trips, I don’t know how hey have got it so wrong most recently added a trip to Australia changing at Doha and they pick this up as the trip destination and miss off the return completely, sent the same email to kayak and they get it perfect.Version: 4.14.6
✓ Doesn’t work on Watch 3Just got an Apple Watch 3. I have been looking forward to having TripCase available on my wrist for my next holiday itinerary. However it doesn’t work on Watch 3 for some reason..Version: 4.14.4
✓ Good but needs improvements.I have been using TripCase since 2013 and it’s a handy app to organize holidays with. Lots of handy and relevant information for airports and hotels and the like. Put it could use some work. Like when a flight’s schedule is altered it takes a long time for it to update on the app, sometimes not until the day of departure. One flight of my mine was canceled and my booking was moved to an alternate flight.. the app did not tell me, I did not realize until I logged on to airlines official website (to be fair it was poor of the airline not to notify straight away when this happened) . But I did expect this app to be up to date too. That’s one of the only faults I can think of. Otherwise it’s an excellent app. Recommended for frequent jet setters..Version: 4.15.4
✓ Has been!Such a good app when I first used it on my iPhone 6s in 2015. Now, 3 years on, no alerts with iPhone X and no support for Apple Watch 3. Apple calendar app is more use!.Version: 4.14.30
✓ Prefer TripItStill very clunky trying to get emails imported and read. They sit in my inbox and can’t be read..Version: 4.14.6
✓ What has gone wrong?This used to be a great app but now it freezes when I try to share my itinerary! Please fix this!!.Version: 4.15.11
✓ App will not loadCan someone please update the app to work with iOS 14. The app does not load anymore. Thanks.Version: 4.15.7
✓ Great idea…too many glitches.Tough to use without getting frustrated and having to reboot over and over..Version: 4.15.10
✓ Helpful for travelUsed app for a few trips but can't find out how to print/email the itinerary of a completed trip. Want to use it as a cover sheet for a memory box. Anyone know how to do this? I I like being able to add notes and add items manually..Version: 4.14.32
✓ Pets of the app not workingThere is no way to contact anybody for help. The app has had a glitch for a while. Trying to share the itinerary the app freezes. So I have had to download another app to do what I need, which is too bad as I have used this app for many years. All other aspects work but this one main aspect for me does not..Version: 4.15.13
✓ Zero SupportUsed to be a good app but there is zero support. Has degraded to the point that I have duplicate flights showing and cannot get calendar subscription to work. Sadly neglected red headed step child to the sabre core business..Version: 4.15.13
✓ Can’t share trips, app is freezingMy trip is there but when I select it, everything freezes. I’m trying to share the trip but cannot. I even deleted and reinstalled the app but got exactly the same result.Version: 4.15.10
✓ DisappointingI have had good luck with TripCase until recently when all of a sudden all the data I had inputted for an upcoming trip disappeared! All the ways I tried to retrieve the data were unsuccessful. However the thing that was most disappointing was that getting a customer service representative to help was virtually impossible. They have a system that requires you to send an email describing the problem. I waited longer than 24 hours to receive a response. The response was no help at all. I found it impossible to actually interact with a human being..Version: 4.14.16
✓ OK but could be much better.Would be better if the booking reference went in automatically. There are a few glitches which should have been sorted by now. Having trouble to get it to update with flight changes..Version: 4.15.13
✓ What happened to landscape view on iPad?I haven’t used this for the last 18 months for obvious reasons but landscape view seems to have disappeared for iPad. Did I miss something? Please put it back. I hate portrait view..Version: 4.15.10
✓ Impossible d’obtenir de l’aide.J’utilise Tripcase depuis de nombreuses années. Mais cette année , je suis incapable de créer mon vol TS514 du 10/09/ 2023 YUL vers Bordeaux et ce, depuis la mi-juin. Le système me renvoie toujours un message d’erreur disant que Tripcase est au courant de cette situation et y travaille… pourtant j’ai très facilement été capable de créer mon vol de retour Paris vers YUL en octobre. Et toutes les autres données de mon voyage ont été créées. Impossible de rejoindre qui que ce soit pour obtenir de l’aide. Déplorable!.Version: 4.15.13
✓ Functionality FreeGoing on a trip with someone? Fantastic. You can share the trip. But does it allow you to create your own trip using the details shared by your fellow traveller? Nah. Manually add all the information yourself. Functionality? Forget it..Version: 4.14.16
✓ It used to be great but no longerEverything others said is true. Slow and check-in link no longer works..Version: 4.15.13
✓ Portrait ModeStupid configuration for iPad users. Landscape worked for both iPad and phones..Version: 4.15.10
✓ No way to contact supportThere’s NO way to contact support so I am writing this review in hopes that someone at the company will see it. Please provide us access to support. Simply reading through a general questions that other people asked, often does not pertain to the problem you are encountering. For instance, there are glitches with the Apple Watch complication. When expanded it has flight gate info, but on the watch face it says Gate TBD. If I could include screen shots, it would be quick and easy to understand, but again, there’s no way to communicate with support..Version: 4.14.6
✓ Lost all past tripsI’ve lost all my past trips, always get an error message, no way of contacting anyone. If someone had a solution let me know here..Version: 4.15.13
✓ Crashes and all trip info goneI tried to open the app it said my password is wrong, curious as my password was saved. So I updated the password it won’t open. Went online signed in all my trip info is gone. My husband can open his app but all of his info is gone too. I have used this app for years and never had a problem until now and it is a biggie. Time to find a new app..Version: 4.15.8
✓ Used to be much betterI’ve used TripCase for years and have found it very help until recently. For a current trip I entered a new flight, and it came up with the wrong departure time. I verified the correct flight time and tried to manually edit the entry, but there is no way to do that. There is no answer to this problem in their FAQ, and they offer no support contact at all. I left three message with them via Twitter but have heard nothing. If I can’t depend on TripCase for important details like flight departure times, then there’s no reason for me to continue using it..Version: 4.14.32
✓ Easy to use, Not easy to shareLikes * convienent to add details * maintains history of travel Dislikes * does not show timezones - for frequent travelers, that information is extremely useful to have in a glance * can’t share the full itenitarary (or portion of it) via email or text message from the app directly - for example, i can't send my flight arrival info (flight number, airline, and arrival time) to friend so they can pick me up. * offline mode is not stable (won’t always show data) * can't manually set the trip location (often picks up the destination of the first flight which is wrong when you have a layover) * doesn't recognize flight layovers - other apps show the layover with how much between flights. It's really useful to have that info at a glance and not have to calculate it in your head each time. * can't merge past trips.Version: 4.14.18
✓ Not updating the push notificationsStopped sending push notifications to remind of check in and any fight or gate changes.Version: 4.15.11
✓ Pretty uselessIt saved the flights for my trip but you can’t import any other documents. Don’t waste your time. Didn’t integrate with any other bookings other than flights. Couldn’t import documents associated with my trip either. Deleted out of frustration. If you have your airline app, that is more useful than this app. You get what you pay for and this is free. Enough said..Version: 4.14.6
✓ Needs offline modeIf you are offline, like when you’re travelling without wifi..., it doesn’t work. Won’t show anything, an error flashes up with your details behind it and then it just shows blank and an offline status up top. When offline just show the most recent info! My itinerary is useless if I can’t access it. Otherwise great service and app..Version: 4.14.16
✓ Not stableI really like this app. The UI is nice and better than others, but it is just not stable anymore. It freezes when trying to do things. Such a shame.Version: 4.15.11
✓ Used to be excellentAs a frequent traveler I’ve been using this app for years to organize my excursions. For the past couple of weeks it has been glitching badly and I have no recourse since I’ve become dependent on this app. I have attempted to write to the developer directly, but all I can find are links to find answers. There is no answer for this. It’s a glitch. I will enter a new trip and it will be there briefly or disappear entirely. I have tried forwarding travel confirmations as well as manually entering (the tedious route) the travel information. It will sometimes show up and sometimes not, but regardless of how it appears initially it has been disappearing within an hour. It is unusable at this time..Version: 4.15.13
✓ It has become a Worst AppUsed to be a real good app but it is really dumb and worst looking app now. It doesn’t load, it gets jammed, screen freezes, you can’t share itinerary. Shame on developers..Version: 4.15.12
✓ Don’t use!My credit card was hacked on the day that I forwarded travel details to this app. I reported to them but did not get a response. Also it deletes all confirmations from your inbox. Thank god they were in my outbox. Didn’t have vital info like booking no which is what you need for flights..Version: 4.14.31
✓ Air Help Pop UpI keep getting an Air Help pop up that can’t be cleared. Both the accept and decline button do nothing. This is rendering the app useless..Version: 4.15.11
✓ Only seems to work when it’s one lineI’ve been using this ap for a couple of years. No more - it’s unusable. Download this ap and you will spend a lot of your time staring at a blank download screen as the ap ‘forgets’ your trip details when you go off line (like when you are in the air or are newly arrived at an airport - which is when you need it most). It works OK otherwise but is guaranteed to let you down when you need it most. Consider the alternatives..Version: 4.14.32
✓ Manual hotel entry is awfulThis app can never seem to find my hotels when I travel internationally and the manual entry is clunky, non-intuitive and way too time consuming. Put in an option to just enter a hotel name and information without trying to search for it. There should also be a way to save favorites. If I travel to the same place and stay at the same hotel 20 times, then the tool should be intuitive enough to find it the 21st time without my having to enter all the information again..Version: 4.15.4
✓ LoginUnable to login on a iPhone 6 iOS 12. Works on ipad iOS 14.Version: 4.15.8
✓ Terrible!Got a message this morning that my flight was delayed. It absolutely was not delayed and I almost didn’t make it as a result. App deleted!.Version: 4.15.4
✓ Not what it was.Used to be my go-to travel organiser app, but now it is dumbed-down to the level of its competitors. Makes it unreliable (eg flight updates don't seem to update the itinerary. Even deleting the itinerary and re-submitting the update gives you an itinerary based on the old, not the new, flight info!). Also, the app's ability to retrieve flight info via the Locator was removed a while back, which means it no longer automatically picks up flight changes in the days and weeks before your trip. In its current form it's not worth the storage it uses on my iPhone!.Version: 4.14.5
✓ Used to be great but…..I loved this app. Survived every trip with this app. Thought it was great and recommended it to everyone I knew! They told me flight changes before the airline did! I could track other people so easily. Sadly for the last several months the app won’t even let me log in to it anymore. I’ve contacted support and heard nothing but radio silence. Sadly I’m moving on to one of their competitors and I recommend you not waste your time here as it appears to be done which just makes me sad..Version: 4.15.13
✓ IPad version poorWhy oh why does the iPad version not support landscape orientation. It is just a checkbox in XCode!!! Airline check-in feature broke some time ago. Send to calendar feature missing. So much potential. If this were from a one-man-band indie-dev, I could excuse these obvious omissions, but from Sabre?!.Version: 4.15.13
✓ Why can’t I share?Pre-Covid - i used it all the time. being on the road alot, it was a great way to keep my husband up-dated with my staying. Unfortunately, i find the app really slow now and for the life of me, i can’t share my itinerary anymore :/.Version: 4.15.8
✓ Freezes on iPadThis app freezes in iPad Can’t use it.Version: 4.15.4
✓ Not happy... forced to use this appDon’t know why Qantas are affiliated with TripCase. There is no other way I can view my flight tickets other than through TripCase and it has proved to be the most user unfriendly experience ... doesn’t sync with my calendars, only offers the most minimal of info regarding my flights and I have to pay to get a receipt of the flights I have paid for!!!.Version: 4.14.28
✓ Good idea, poorly executedOn the surface, seems like a great idea, but having attempted to use it for an upcoming trip, found the whole process clunky and, ultimately, one that did not work. The idea is that you forward your confirmation emails onto a email that matches your data to your app log in details and then it auto populates the relevant travel data into the app. I sent three emails that contained booking confirmations, out of the three, only one loaded. Ended up deleting the app, as it is not fit for purpose in its current format..Version: 4.15.10
✓ OrientationWhy did you make the orientation portrait only? Most of us use an iPad so not having Landscape is ackward.Version: 4.15.10
✓ App crashes or fails to loadThis app used to be fantastic, but now it seems to take forever to load once you are actually travelling. Or it simply crashes when clicking on different screens. Also, it fails to properly go through the airline checkin process. I had to go outside of the app (to the airline website) in order to get my e-tickets to properly generate..Version: 4.15.1
✓ Landscape modeIf your developing an application for the iPad as well you should incorporate landscape mode as a feature. The are many business travellers that use a keyboard with their iPads and not having landscape mode becomes very cumbersome to use.Version: 4.15.12
✓ Inbox not functionalThe inbox will not open, a message promises 'they' are working on fixing it, but nothing changes..Version: 4.15.13
✓ Not as good as it wasI’ve used this for a few years and it was great in the past - everything loaded automatically and it was super reliable. Now all new flights just get added to an inbox and you have to manually create trips. Really disappointing. Don’t bother using this - I know I’ll be switching to another provider..Version: 4.14.6
✓ Not improving!I have used trip case since around 2015 and whilst it wasn’t perfect it had some benefits, especially automatically populating all the details from a booking confirmation. Post-pandemic we are again planning travel, and I just forwarded a booking email to my account. However the email has simply been added to my TripCase inbox leaving me to enter everything. This removes much of the benefit of TripCase for me and I may have to search for something better..Version: 4.15.11
✓ It stopped working since their one of their updates in 2019.I’ve used this app for over 10 years. I travel weekly and relied on this app to track my trips and get updates. Since the 2019 update it stopped loading the trips. At first it wouldn’t even load the app. Now it loads but won’t retrieve any of my trip data. It just spins the circle of infinite wait. I let the phone or iPad (both have the same issue) sit there overnight and it’s still spinning the next morning - no data retrieved. Hard to track trips when you can’t see the trip info. I’ve waited patiently for them to fix the app but it’s now been several months and I can’t wait any longer. I’ve been using airline and hotel apps to get my information while waiting for this app to regain functionality, but waiting several months is ridiculous. They should have rolled back to the last functioning version while they fixed it instead of leaving all users with a non-functioning app for months. Time to consider other app options!.Version: 4.15.4
✓ Inbox still badYears ago, trip case said they were working on making the inbox better. Still unable to open emails properly or use their imbedded links. You might as well not have it. Worst part is you said you’d fix it..Version: 4.15.13
✓ PasswordI’ve used this app for many years, now I change my phone, and cannot log in, not recognizing my password and I cannot reset it..Version: 4.15.13
✓ Once upon a time……Tripcase used to be fantastic. Yes, 5 stars. It worked until my last trip in 2019 What happened? I am with iOS 15.4.1. Now I cannot even add a trip. The app seems obsolete… or is stuck with COVID-19. I am so sorry for that 😞 Please do something to update this app.It is worth it. Thanks..Version: 4.15.11
✓ Pretty good, but needs continued development1. There is no way to submit feedback in the app (or anywhere other than here, as far as I can tell). 2. When the app imports a trip from an email (a nice feature), it sometimes assigns an incorrect name to the trip. (A trip to Alberta was named “Lubbock, TX”.) While it is possible to rename trips, the new name is applied only to the Timeline view, not to the Carousel view. 3. The UI doesn’t respect certain iOS UI conventions—the scrolling selector used in the app is weird and requires more taps than the iOS default to actually register the user’s selection..Version: 4.15.10
✓ Unable to Share Itinerary with OthersThe share button doesn’t work on iPhones with IOS15 - seems like a big not fixes..Version: 4.15.10
✓ Pretty GlitchyUsed it 3 times in the last 3 trips/years. No one beta tests their programs any more...sigh...wishing it was better... the program is as glitchy as it was on my first trip...it has more features...so more issues with glitches. Some one should start paying me when I waste my time. Hope it works better for you. Have a nice day..Version: 4.15.13
✓ Great but some bugsHas worked well in recent years but currently the following problems exist - clicking the share itinerary button freezes the app - cannot add mobile phone number to the account, texts are never received - there is no where to report issues to the developer other than writing a review - flights don’t update even if you delete and add them back into the itinerary All in all this has been an excellent app but needs some work to get it back to where it was when I used to use it heavily and travel pre 2020..Version: 4.15.11
✓ Login via Facebook option now not working.Since last two updates have been unable to login using the Facebook option. Facebook opens momentarily but the pass-off to Tripcase does not occur. Please fix ASAP..Version: 4.14.13
✓ No supportHad issues with this app and been trying for 6 weeks to get support and none given. Don’t waste your time.Version: 4.15.4
✓ Critical editing functions not availableLet’s start with the good: The service does a good job with flights and hotel bookings when emails are forwarded. It is good concept for combining all your separate travel itineraries together. Now the not so great: The service does a terrible job with figuring out the difference between Bus/Coach and Rail methods of travel. Once it auto chooses what it thinks, there is no way to edit if it’s wrong. It seems to struggle figuring out locations. When you go into your TripCase inbox to view emails you only see a small snippet not the whole email or any attachments. I find myself frustrated trying to use this to the point where I’d rather just write down my itinerary on paper. Can you please add functionality to edit methods of travel if the automated function chooses the incorrect method? Can you improve the email automation process to better detect addresses and pretty much everything. Can you allow the full email and attachments to show in the TripCase inbox?.Version: 4.15.13
✓ Unable to load trip I'm followingThe app says a new version is available but I am unable to get an update..Version: 4.14.34
✓ Could do with an overhaulI hadn’t used this app in a few years and opened it on my iPhone to just take a look if anything had changed. Nothing. Even the security features haven’t been updated to offer face recognition. Don’t get me wrong, it’s a solid app. It just needs a bit of a facelift and some tweaking..Version: 4.15.8
✓ Are you serious?app soooooo oldAre you kidding us? That’s called iPhone X support?? U did it for iPhone X by shrinking the app? Hahah I like it. Also should be updated the look it’s so old now.they don’t even listen to the people reviews.what a support!!!shouldnt be in App Store..Version: 4.15.7
✓ Solid, though not as good as it used to beNot as stable as it used to be - performance issues have crept in like freezes; crashes and slowness. (I’m on an iPhone X now) Also has more trouble reading itineraries than it used to - for instance it never adds flight confirmation numbers anymore. Also travel apps from the major airlines, hotels and car rental folks have improved dramatically over the years and are easier to use now than TripCase. None of these are show stoppers but it’s not the slick, cutting edge app it was initially..Version: 4.14.15
✓ Getting worseI’ve had this app for years and loved it in the beginning. Even though it could not find many UK locations like hotels / campsites. In theory it’s amazing and updates flight changes etc etc. I remember it having 5stars and being award winning from memory. Now- meh. Every time I click on my next location for directions the app freezes and I need to delete and reinstall the app. It still can’t find half the locations I’m looking for so that’s getting boring now. If I write notes like check in time / whether I’ve paid in full for accommodation etc it also adds loads of additional characters to my note like &#%etc. Can you please just work - thinking of going back to excel and Dropbox at this rate.Version: 4.15.11
✓ Historically brilliant but currently averageI have been using this app for years and travel a lot. When it’s working it is great, but recently it has been hanging at startup and all I get is a spinning timer. C’mon TripCase. Let’s get it together again!.Version: 4.15.4
✓ Limited utilityWould be a better app if changes to flights times were updated quickly. I was notified of a change in flight time days ago and the app still hasn’t updated to show the now correct time..Version: 4.14.34
✓ Trip CaseI have used trip case for many years (12+). And it has been great - telling me before airlines when a flight has been delayed or cancelled. But it hasn’t kept up unfortunately. It is now OK (instead of the best and comprehensive travel app you could ever want). Some say “meh!” Have to agree. Some say “getting worse”! Unfortunately have to agree. Please Trip Case…. Spend some time and get your mojo back……..Version: 4.15.13
✓ Doesn’t workDownloaded as my Vietnam airlines details were automatically added. But when I try to access data tabs on my destination all I get is a blank page. Waste of time.Version: 4.14.6
✓ It’s not WorldMateI came over to TripCase from WorldMate. TripCase says they can auto load trips from reservations but it can’t. It just puts the booking in your inbox and tells you to go do it manually. Pointless. It’s a free app!.Version: 4.14.6
✓ Sadly no longer maintainedThe app is not being maintained - Facebook login is inactive, links break etc. Shame as this used to be a fantastic app and it could easily be again..Version: 4.15.13
✓ Great, but something’s missingGreat app, but missing a vital component for couples who travel together- you can only follow your significant other’s trip, which makes it harder to get to, especially when running through an airport or trying to catch a taxi or bus. This app would be SO much better if you could save a shared trip with another person and that person could save the trip as their own. This is especially true for trip details that don’t have itineraries that can be forwarded to Trip Case, like show tickets or excursions!.Version: 4.14.19
✓ FreezesUsed to be good but doesn’t work most of the time It freezes when you try to do anything.Version: 4.15.13
✓ Used to be betterI used to forward transport and hotel emails and it would seamlessly log the details, now, not only do the mails not populate trips but the emails stored in inbox will not even scroll down to make the details readable, as such this app has for some reason got worse and is pretty much useless to me now..Version: 4.15.10
✓ A travel app that doesn't work offlineIt usefulness is limited by the fact that it doesnt air offline! So you can't check your flight times when you don't have a data connection (such as when you're on a flight and need to check a connection or if you're overseas and not got roaming!).Version: 4.14.32
✓ Garbage app for those you share it with. O.k. if you don’t share.We’ve used TripCase for years. One of the most annoying features is actually the complete and inconceivable lack of a feature. When one shares a trip with friend, SIG or spouse, they can only look at the trip. They can’t create a calendar event. They can’t email it to themselves. All TripCase is good for is creating arguments about who actually benefits from the lousy app. It’s definitely not designed to help anyone except the creator of the trip event. Today, I deleted it. Only to save out marriage. A marriage that has survived many other apps, but one that TripCase has pushed to the edge. Goodbye TripCase, marriage wrecker..Version: 4.15.4
✓ It just doesn’t work…This app has great potential but… syncing bug means that everything needs to be manually uploaded. Manually adding addresses doesn’t show up on the maps function..Version: 4.15.12
✓ Can get it dangerously wrongAs many others I have tried several trip apps. I used a recent complex trip to compare TripCase, TripIt and Kayak. The trip had 6 flights, 4 accommodations, a car hire and airport parking. Importing the emails was least effective with TripCase. It failed to import any of the accommodation and also failed to import the airport parking (Kayak imported them all). More critically I found TripCase does not sanity check the data so when American shuffled flight numbers, TripCase had me flying LA to San Jose at the same time as I was on a flight from Helsinki to San Francisco. This fixed itself once the update email arrived from American. Then TripCase had the terminal info wrong but correct gate number ( note the gate number does not exist at that the terminal it listed). On the few positives TripCase was generally better than the others at flight delays (though none got them all). Overall unimpressed as I had to manually enter much of the itinerary and not sanity checking flight data could have easily had me miss a flight.Version: 4.14.15
✓ Used to be a great app… now crashesI was a power traveller pre-COVID and this app saved my life multiple times and was very helpful / worked great. I am starting to travel again, and the app has some real stability issues (bad timing guys). Every time I go to share my trip (either from the menu or from the landing page for the trip) the entire app crashes! Please fix this, as sharing my travel details with family is an important feature of the app!.Version: 4.15.10
✓ No longer digests plansFor the last few months every plan I forward just gets added to my inbox rather than auto populated as a plan. Useless. So many better apps doing this effectively.Version: 4.15.11
✓ Promising but buggyI'd love to use this to plan my upcoming trip but the calendar won't work properly for me - it simply won't allow me to choose an ending date for some bookings.Version: 4.0.0
✓ Can’t login after latest updateI’ve tried everything and when I try to delete and set up again with a new PW I never receive the Reset PW email from TripCase… used to be a good app but now I can’t use it anymore..Version: 4.15.13
✓ App worked great until recentlyMy wife and I have used this app to keep each other informed of our respective travel itineraries. Over the last few months, it has not loaded out flight itineraries correctly. Have cancelled and re-sent with the same foiled up results. There is no communication Avenue with the developers- just a few basic FAQ’s. No contact email, phone numbers etc are provided. I would much rather be able to communicate and get my problem solved, but have no option other than submitting a 1 star review and hope for a fix. Until that time, I recommend that everyone avoid this App..Version: 4.14.32
✓ Doesn’t do what it is supposed toThe app doesn’t create trips or is able to load in booking details of flights, hotels or anything. It’s a waste of time, as you end up having to put everything in manually anyway. Use TripIt instead..Version: 4.14.6
✓ Used to be greatI liked Tripcase when it worked, but it has become very unreliable. It did a great job tracking my itinerary and informing me if flight changes. But there are challenges and it hasn’t been working well for some time. The app freezes constantly. For example, if I try to share an itinerary or all of my activity, the app freezes and I must close and restart the app before it becomes responsive. I must go to the website to make the share work. This is incredibly frustrating as I want to share the app with various and changing co-workers travel with. This is the app my company and Carlson Wagonlit Travel use, so I’m stuck with it. I can’t trust TripCase, very disappointing..Version: 4.15.10
✓ 90% inaccurateWhen forwarding accommodation, the dates and time will always be incorrect. Make sure to manually correct this. It will pick up the check-in date ok, but the check-out date will always be the same date as check-in and the time will be incorrect, guaranteed. This is the same issue for years. I thought this important function would be fixed by now. So far flight details have been accurate, but that’s it..Version: 4.14.30
✓ Was great , too many bugsBeen using for years but now is terrible and infuriating , everytime i try to put itinerary it come up with error and deletes trip, trying alternatives now.Version: 4.14.34
✓ JunkNo way to contact anyone to fix an ongoing issue. The site has e mail contact but as typical - it doesn't work Therefore cannot contact anyone to troubleshoot issues with the App.Version: 4.15.11
✓ Check departure boardUsually good but last trip told me my flight was cancelled but actually wasn’t, happened once before also where it kept advising the flight was delayed, eventually I checked the departure board and had to run for the flight, wasn’t delayed at all. Handy to keep all information in one place, could do with offline mode also..Version: 4.14.32
✓ Good up to a pointA useful app for keeping all one’s bookings in chronological order and have used it over several years. The major limitation is that there is no way to get specific help or report errors. Yes, there is a quite extensive set of FAQs, but there is no option to make direct contact with TripCase to report bugs. One flight that I have booked and confirmed with the airline is rejected by TripCase with the less than helpful message reporting that there is an error and they will be looking into it. After a week, still can’t add the flight. If the app works for you - great, but if not you’re on your own, TripCase really doesn’t care..Version: 4.15.13
✓ Make it work offline please!I love this app and want to give it five stars. But why on earth doesn’t it have an offline mode? If you’re on a plane, chances are you don’t have connectivity so can’t check your next flight. Very frustrating....Version: 4.14.22
✓ Not sure what is happening nowI’ve been using Tripcase for years now for 5 years and have been very happy. But now I’m having problems. Today I tried to check in for a flight but it turns out that TripCase recorded the wrong locator #, so it took me 40 minutes to sort that out so I could check in (late, now). But then no matter how I tried, I was unable to correct the locator # so that I can check in on my return flight. I don’t know why the editing function is suddenly off for this trip but with bugs like this I’ll definitely be looking for another app, since I do travel regularly and this problem caused me to wonder if I had forgotten to book the flight after all..Version: 4.14.11
✓ App is uselessThe app was the best to use 2 years ago, but the account doesn’t open when I use my password. I’ve created a new account and it let me in once and several times after it doesn’t work..Version: 4.15.8
✓ Needs to made less clunkyI have been using this app since 2015, I love it, but it seems to be getting worse. It’s quite clunky and have found it freezes or comes up with error messages a lot. Small changes would make a big difference to the user experience.Version: 4.15.13
✓ Lost the whole tripLoaded a month long trip to India onto the app. Went into it to add a flight and the whole trip had disappeared. Very disappointed. Should have read the other reviews ( which are mostly bad ) before I started..Version: 4.14.32
✓ Stuck in an endless loopI can’t log in. It tells me there’s a newer version (I’m on the newest...) and then throws me back to the login screen. Shame, it used to be good..Version: 4.14.26
🙂 TripCase Positive Reviews
TripCase works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact TripCase.
⛔ TripCase Problems
