- 57.9LEGITIMACY SCORE
- 59.4SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Onebox® – business phone app App Complaints & User Negative Comments 2024
Onebox® – business phone app app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using Onebox® – business phone app? Can you share your negative thoughts about onebox® – business phone app?
Please wait! Onebox® – business phone app Facebook comments loading...
Onebox® – business phone app for Negative User Reviews
✓ Do Not Use!!!I rarely write reviews but my experience with this app has been absolutely horrible and tech support hasn’t been able to assist with resolving ANY issues. The app doesn’t ring your phone, doesn’t handle scheduling as it’s setup to do. I’ve paid too much for too long for features I can’t use. Even in my attempts to Port Out my number , their system is either not working or I have to call back so someone can help. I’ve been given conflicting information and I just want to be done with this company and service and keep my number..Version: 4.13
✓ No Individual Extension Log InCan log ONLY in to main account with this app. If you would like to log in to your personal mailbox within the system you CANNOT. There seems to be no way to do this as you can’t log in through user name, phone number only..Version: 4.12
✓ LormilUses double the minutes with Click to Call feature. AT&T confirmed. Click to Call dials toll free number, then rings my cell phone number which becomes an incoming call. The incoming calls states, please hold as the number I am trying to reach is connected. One Box Tech Support told me otherwise. Too bad their tech support does not know their own product. If they are outsourcing, how sad. They use to be in Florida and the service back then was so much better. One Box you need improved Tech Support for customers with all this technology..Version: 0
✓ Disappointing Update May 2017The Onebox app FINALLY had an update, this week, after two years and even included notification features through your IPhone, (i.e. badge, banners, lock screen), which, is something it never had before (not to be confused with the "forward notifications" option that Onebox already has, which, isn't as organized and practical as these new notification features are). However, after downloading the update, the notifications failed to work. After trying everything possible, to test if they are working, I phoned Onebox customer service. After a half hour phone call, I was able to decipher, from what they told me, that this is not Apple's fault, rather, the Onebox system itself has not caught up with the app yet. There are still a couple of features I'd love the app to have, with notifications being at the top of my list. I hope they add these features soon, as this app has great potential to completely satisfy everything you'd need in a phone system..Version: 4.11.0
✓ Start looking for a new serviceI've been a onebox user for years and they may finally drive me away to look for a new service. The desktop is clunky and is no longer viewable on mobile devices and the app doesn't work. If I can't get to my account what the h#ll am I paying for?.Version: 3.0.4
✓ Not really a “ONE”box fits allYears go by and still, no email functionality. Will it ever be available?.Version: 4.13
✓ Junk: Waiting For App To LoadWaiting for it to load, getting an error message, having to try again, waiting to load again for a second time, another error message, you get the picture. This is been going on for months or years with this app. It's truly a great service, one box, for my phone number management for my business, but this app is the worst.Version: 4.0.0
✓ Better, but...This version is better than the previous ones. However I don't understand why you can't copy and paste the phone number. Form you can be a little brain numbing if I can't remember the entire number to have to keep going back-and-forth between screens..Version: 4.0.0
✓ After talking to customer serviceI will not waste my own time with this review. Bad quality bad service. Company could care less about the customer. Removed app to fix it. No fix!!! After crashing I could no longer download app. Because company removed it to fix it. Same problems same BS!! Use another company for your call service! Do not use this company. I have spoken to people who are in charge. They wanted me to send them crash reports because they obviously do not use this system. No fix, we will switch as soon as we find a better company. This is a real review with a real customer response..Version: 3.0.6
✓ Great almost there improvements...I agree with the herd that this app has improved. I need call transfer returned along with VOIP. Your still advertising these features but not providing these features! How are we to run our virtual office with, "Hold on I need to have you call back and press the # not my extension." It would surely up the professionalism. Thank you for the improvements, we hope iPhone 6/6+ visual compatibilities arrive soon..Version: 4.0.0
✓ No email?The website's email is already horrid. You have to press, "open" after you've already clicked an email. Then this app doesn't even have an email feature? It can't possibly be that difficult to include. Onebox users PAY for the service. There has to be a reason why we should stay and not just use gmail and their voice service..Version: 3.0.10
✓ Needs an overhaulI tried to do something that seemed simple: record a call. I'm paying for that service, and there's a button in the app for it. But the button is grayed out. This app also just has a poor user interface. How can I conference with it? Why don't I see my contacts without hitting "select"... and then why does it get stuck on the last contact I selected? For recorded calls... shouldn't I be able to listen to them within the app? Also, the call quality had an echo when I tried to call a client. That's more of a OneBox issue than an app issue, because I wasn't on VOIP through the app..Version: 3.0.6
✓ Unhappy with spam callsThe application is easy to use but I have to admit that I get so many spam phone calls to my 800 number each day that I'm considering dropping the service altogether..Version: 4.0.0
✓ Horrible.This app would be good if it would work. Not sure why they can't make the app work. It logs me in, then a pop up comes up that says--Don't have voicemail-to-text? Then closes the app and goes to my homescreen. I've tried it about 10 times. same thing every time. Hey, onebox--get the app to work for goodness sake, what are you doing wrong???.Version: 1.7.1
✓ Not workingThe app close after enrtring My user and pass.Version: 0
✓ False advertising don’t sign upSigned up for Onebox for $12..99 a month and was unable to login into Onebox, called to get help, went through 3 customer service agents just find out that we were falsely signed up for eVoice and would cost more money for services we wanted. Don’t sign up for Onebox!🤬.Version: 4.13
✓ App is okayThe app works on my 3gs and seems fine. I does need a basic phone pad without using contacts. The problem with onebox is not their technology; it is the outsourced support. Someday I hope America realizes this is a terrible idea. I spent 1 hour and 24 minutes on the line last night for a fix that finally took 5 minutes to fix. It was their fault and getting support to even understand the simple problem was very frustrating!.Version: 0
✓ This app is awfulI have to constantly restart my phone and the app just to make one call-and after that call typically have to go through the same song and dance again. When I can occasionally make a call, it's 50/50 (or worse) that the microphone won't work and the person on the other end of the call will not hear me speaking. I have deleted and reinstalled the app and tried everything I can to no effect-this app is awful. On top of that, I first wrote customer service asking for help with the app and got no response. Then I called customer service and they basically told me they are not really told anything about the app and can't help with it. This app is atrocious-just really terrible..Version: 3.2.3
✓ Not operationalHi. After entering my username and password, the screen says "retrieving messages and then the app quits. WTF?.Version: 0
✓ It use to work!It won't let you sign in on Safari either?.Version: 3.2.3
✓ It's a sixIt works but could be so much better. Unless the app is open there is no way to know when new messages (text messages mainly) have arrived. Improve this and it would be a game changer..Version: 4.9.0
✓ Does not work - at all!!!Sends push notification that I have a new Vmail and then immediately crashes. Have not been able to have it work properly even once..Version: 3.0.6
✓ Needs a lot of workClumsy, lacks features for power users Tech support is great, too bad it took 2 calls in 2 hours for a password change that is impossible to do without them...Version: 4.13
✓ Not practical if you have more than 1 extensionThis app is useless to me, as I have 4 extensions, and it is totally impractical to go to iPhone settings and manually change the extension and password everytime I need to check voicemail. This app would be so much better if I could check all voicemails using the master password. Please fix this and then this review will be 5*..Version: 0
✓ This update is better however it needs more refinementThis update is better however it needs more refinement in addition the VoIP function seems to be missing.Version: 4.0.0
✓ Seriously...This has to be the worst app and virtual call system out there. This app crashes ALL the time. Trying to check your messages? CRASH! Trying to log in? CRASH! And when it's not crashing, my calls drop or have a bad connection. It's honestly unbelievable. I've waited through 3 updates and no improvement. Which nincompoops do you guys have working for you as programmers? This doesn't make any sense. It makes less sense that when the app isn't working, I can't even access your website via my mobile browser. So in short, I pay for a service to keep my company mobile, I'm forced to use your app on the go because you lock me out from the site via my browser, and your app doesn't work. Whoever wrote that obscure 4 star review must work for you. I'll be porting my numbers out and going elsewhere. Thanks for nothing onebox..Version: 3.0.10
✓ Beyond BuzzKill !!!! App should be called crash-o-maticIf you like your apps crashing, then having to log back in, once, twice or better yet with every new voicemail then this is your app. When you use the dial process instead of showing you the number you are calling it shows you the number it uses to call them, and doesn't log the actual number dialed but rather the number you used to call out through. Worthless garbage of an app. Probably going to lose our corporate phone business over this buggy app..Version: 2.0.0
✓ Better than before, but still...This is definitely an improvement but it lacks some basic features that would make it so much more usable. Still crashes every now and then, and I wish you could coy and paste numbers in from the iPhone phone app..Version: 4.0.0
✓ Bad Cust service , useless app , won’t textThis app in recent weeks has ceased to work for texting , if it does text it takes a painfully long time and then says unable to send texts I’ve called customer service countless time to no avail and am considering cancelling my service.Version: 4.13
✓ Better than nothing but not good.I have been a onebox customer for several years. The only reason I am still a customer is because of google voice limitations (no fax, only one number per mobile phone). This app is somewhat useful to me but it's pretty awful as far as function goes. The only thing worse is their website interface. Stay away if you can..Version: 3.1.0
✓ VoIP part does not work for me at all...Phone dialer is crashing on me consistently, it just hangs and I have to reboot iPhone to be able to get to this screen again. Other parts seem to work (hence the 2 stars) but main feature of this app should be the IP telephony and it fails..Version: 3.0.10
✓ Way too many issues.The service as a whole is awesome, this app as an attachment to my service is the worse. I have different numbers with the service that reps different company's, yet when I call a client the caller I'd displays only the main number WITH THE EXTENSION! This means clients for company A don't answer because the caller ID number is too long and weird cuz it includes the extension, then clients for company B won't answer because the caller ID show company A's number, with the extension. So I'm actually losing business cuz the caller ID display isn't working! Now What makes it worse, is that when I call outside the app using the system through the back office, the same thing happens! YaKilling me ova here....Version: 3.0.10
✓ Why??Why can a user only access voicemails or faxes?? Why wouldn't a business person want to also access their emails (like I want to), to read, send & reply to them?? Until this major flaw is fixed, this app will not be useful to me. Shame, b/c onebox is a great svce overall. Save your $$..Version: 2.0.0
✓ Horrible appThe sound notification DOESNT WORK and when I called support they said had to wait until next software upgrade, but to charge for txt service they do not wait for next upgrade. Unbelievable !.Version: 4.13
✓ Would be nice to use with faxes...I assumed that I would have access to ALL of my messages including emails, faxes etc. When I log in it seems to be only for text messages. I will keep playing with it. So far, I expected more..Version: 0
✓ It's a start, but has a way to go....This is alright for a single account user, but I have 5 onebox accounts. I would never spend the time it would take to check all of them on this app. If i could click on the app and be able to see each account listed on one page showing number of new messages, etc. I would be all over it. Also not being able to dial out unless the number is in your contact list is horrible. Onebox needs to dedicate some time to add these features. Without a doubt it would highly increase my onebox usage. I am glad they have made a start, but please now make it worthwhile..Version: 0
🙂 Onebox® – business phone app Positive Reviews
Onebox® – business phone app works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Onebox® – business phone app.
⛔ Onebox® – business phone app Problems
