The Home Depot App SupportThe Home Depot, Inc.

The Home Depot App Support

4.8
4.80168 star

Total 1,649,088 Ratings

What is The Home Depot? Description of The Home Depot

Just a few fixes and performance updates to keep things running smoothly.


The Home Depot App User Reviews

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The Home Depot Pros

Quality app that needs a few tweaksHome Depot’s app is far better than Lowe’s when it comes to app quality. Easy to shop and easy to use. I use multiple times daily to purchase tools and materials for work. Great tool to have on the jobsite. As I think of things I’ll quickly add to my cart rather than writing as a note. I would request a few tweaks 1. If I’m looking through my shopping cart, then decide to click on an item, then click back in hopes to return to shopping cart, it oddly takes you to the home page. If I’m wanting to double check items that I quickly placed in my cart earlier, I think it would make more sense to be able to go back and forth to shopping cart rather than be redirected to the home page. 2. When I open “previous purchases”, they really need an option to search for an individual product by name. For instance search “Ridgid Vacuum” and find that order. I’m often placing 10-15 orders a week, so when I’m trying to look up something from last month, it’s difficult to scroll through orders and waiting for them to load. 3. Home page could be cleaned up to better cater to Pro accounts. For the pros, we often know exactly what we are looking for, we don’t need to be spammed with pictures upon opening the app. The buy it again features are nice but things like “previous purchases” are better features to help us check out quicker and possibly buy more through the app. If we are tempted to browse it’ll be in store..TysouderVersion: 7.2.1

Password reset hellApp wouldn’t accept my password, so I did a reset which emailed me a link...clicked it and entered new password via their website...used the Safari-suggested password. Returned to the app, used the new password, and got an error that my login and password didn’t match. Repeated the process again with same failure. Finally, having seen this issue before on other apps, did a reset password but manually entered an 8 character value. This worked. For some reason many password systems accept the Safari-suggested long passwords initially, but fail when the same password is re-entered to log in. Inexcusable in 2020. The app also initially refused to accept my phone number, saying it was “already registered”... get a clue people, it is common for one person to have multiple accounts for good reasons (personal vs business) with the same phone number!.LEK2Version: 6.4

✓   The Home Depot Positive Reviews

The Home Depot Cons

Can’t login the credit card menu to pay?To everyone having this issue....The link this app directs you to uses Safari and you get the 404 error message. Copy that link from safari and use Google then it works. I would gladly do so, only issue is the app and apple software is fully updated. Was working now isn’t. I would give 4 stars but this issue is something that prevents me from using a feature I relied on. Old issues that were annoying but I dealt with them: simply logging in which you would have to click the password tab 3 or more times to type the password. Sometimes while making a payment you would get kicked out and be forced to login again. How you go from a working app that’s decently useful to one that is barely useful is beyond me, I’m sure it’s probably a resource issue and this little app will have to wait until someone is available to “pull out the handy dandy fly swatter to squash a few bugs”. There are many with this issue and it reflects poorly on Home Depot as a company. This combined with other problems I’ve had with HD has lead my shopping decisions to the competition. If I must go back to 2009 in how I manage payments I might as well shop the way I did back then too, Convenience plays a major role in how/where my dollars are spent, those dollars will be spent where that convenience is a priority to the company looking for me to do business with them. As of this writing the overall rating of 4.6 out of 5 stars is very misleading..Login hellVersion: 5.23.1

Metza metza App/ResultThis review is both the app and the online purchase experience. App- the “text an online support person” when looking at my supremely slow order did not pull in my order information and made me enter it, just foolish given the app was in the order context... lazy programming! Next is was clearly a computerized response and was clearly a waste of my time. While it may have EVENTUALLY gotten to a person I could not deal with it. I got the same useless information on my online order that I got in the tracking. Left California on an exit scan and about two weeks later was scanned into Ohio and was languishing there although it was scanned out after roughly a month on the expected date of delivery the app saw it as in on the way to store which the online support person repeated as in process... I called the store and they had less information then I had but kindly gave me an 800 number for online orders. As soon as the person I called saw how long it had been since last scanned she said it was considered lost. She reordered it for me and it was a 3-7 day expected delivery not 28 days and lo and behold it originated out of OH where the original went missing... 2 days later it scanned into MA so seems to be progressing this time. The rest of the App seems ok but my distaste for ordering stuff from Home Depot persists. I have had numerous problems in the past when you had to order from the store. Their logistics and order fulfillment remains really poor..BkelleyoVersion: 6.19.0

✗   The Home Depot Negative Reviews

Is The Home Depot legit?

Yes. The Home Depot is 100% legit to us. This conclusion was arrived at by running over 1,649,088 The Home Depot user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for The Home Depot is 93.0/100.


Is The Home Depot safe?

Yes. The Home Depot is quiet safe to use. This is based on our NLP analysis of over 1,649,088 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.8/5. AppSupports Safety Score for The Home Depot is 94.5/100.


Should I download The Home Depot?

There have been no security reports that makes The Home Depot a dangerous app to use on your smartphone right now.


The Home Depot Screenshots

  • the home depot iphone screenshot 1
  • the home depot iphone screenshot 2
  • the home depot iphone screenshot 3
  • the home depot iphone screenshot 4

Product details of The Home Depot

App Name:
The Home Depot
Developer:
The Home Depot, Inc.
Legitimacy Score:
93.0/100
Safety Score:
94.5/100
Content Rating:
4+ Contains no objectionable material!
Category:
Shopping, Lifestyle
Language:
EN   
App Size:
192.81 MB
Price:
Free
Bundle Id:
com.thehomedepot.homedepot
Relase Date:
16 December 2009, Wednesday
Last Update:
05 December 2022, Monday - 21:50
Compatibility:
IOS 13.0 or later

The Home Depot 7.12.0 Update Note
✱ Version History

Just a few fixes and performance updates to keep things running smoothly..

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