The Home Depot App Support

What is The Home Depot? Description of The Home Depot 1206 chars

It’s a good time to be a doer.
DIY IN THE PALM OF YOUR HAND
Save time with The Home Depot app. Shop over one million products and find the info you need most.

SNAP A PICTURE, FIND WHAT YOU NEED
Don’t know what something’s called? Just snap a picture and let our Image Search feature tell you.

A GPS FOR YOUR SHOPPING LIST
Use the Product Locator to find what you’re looking for and check store inventory. We'll take you to the exact aisle and bay.

MAKE INFORMED BUYING DECISIONS
Get Ratings & Reviews in a matter of seconds. Use the barcode reader to scan an item and read what other customers have to say.

DO MORE WITH AN ACCOUNT
Signing up is quick and free. Get access to real-time order tracking info, view purchase history, enable instant checkout and more.

SHOP SPECIAL BUYS & VIEW LOCAL AD
Look for a new Special Buy on the app home screen each day. Plus, check out your local ad for all the latest from your Home Depot.

Privacy Policy - https://www.homedepot.com/c/Privacy_Security
Do Not Sell My Personal Information - https://www.homedepot.com/c/exercise_my_privacy_rights

We want to hear from you – Let us know what you think by providing your feedback in the Help Center.

The Home Depot App User Reviews

What do you think about The Home Depot app? Ask the appsupports.co community a question about The Home Depot!

The Home Depot Pros

✓ Better product combosHats off to the Home Depot app and website that automatically applies my military discount. Also, I was going to buy a router combo from the store, but that would force me to physically chase down an employee, but which anyone that has shopped at any of the stores knows that’s a fun game of tag and/or hide&seek. I can barely muster the will to ask for assistance much less beg for it. Anyhow, the website offers free shipping to my home and as of recent automatically applies my military discount. I’d rather wait a couple days for shipping than the hour process of finding an employee that is willing to climb the ladder and play a dangerous game of jenga with the stack of boxes in order to retrieve the single router available I wish to purchase. Don’t get me wrong, I love walking through the store, but it’s difficult to buy what I want, even if it is in stock..CayunaVersion: 7.3.1

✓ The Home Depot orange cityThe worst place I’ve been too in a while . My microwave took a dump needed a specific microwave . So I ask an associate that’s sitting in the appliance section I believe his name was okey . Anyway when he’s done with customer he was helping I asked for assistance and he sat there then picked up the phone and answered all the questions the person on the phone had and left me standing there again then I go look for someone else to ask to help me .i see too other employees standing talking about people not showing up and as soon as the see me looking for help they turn around and walk away fast so I had to pick up the pace to catch them and then I get his attention and then he’s upset and gives me a really bad attitude saying that he will decide if I get what I’m looking for . And lord and behold they don’t have it I would suggest treating people like we actually matter if you don’t want customers just tell us we can take a hint . I guess I will go where I’m wanted like the Deltona Lowes where they treat me right ..Shawnkidd36Version: 5.24

The Home Depot Cons

✗ Needs a lot of work.While i enjoy perusing the sales products, when im looking for specific items and know what the item is called and type it into the search engine i get almost anything and everything other than the item ive typed in. This makes my experience last much longer than i can afford and creates a very frustrating experience. One that usually deters me from purchasing anything at all. This is a major hindrance considering i am a contractor/builder and every second lost and wasted adds up to loss of earnings and project completion. One other complaint of mine is that the app is far from user friendly. When trying to organize order lists or future order lists/product lists, i am not able to remove the items from the scrolling row nor from the list itself when selected. It makes having the list counterproductive. People change their minds all the time and need the ability and freedom to do so. Just because its harder to remove the product doesnt force a person to purchase. If your company would stop trying to force sales and would let the shopper feel more at ease and have more control over their shopping experience people would be more apt to making a purchase..Mymy41228Version: 5.18

✗ Bad customer serviceI bought a deck box online on May 1st and was having it shipped to the store. I receive two emails. One saying the order was received and the second saying it was shipped and would be available on May 17th. The second email was sent May 6th. On May 17th, I called to see if my order was ready. CS said it wasn’t and to check back in a few days. I waited and checked again, no answers. I didn’t receive any other emails after May 6th and called numerous times about my order only to get advice to call back later. The last time I called was on May 25th. This time, the CS looked into it further only to find out that it may have gotten lost and now it is on back order. The resolution...cancel the order and be done or reorder and not know when it will be back in stock. I have already waited almost a month, so I canceled. I found it at another store and it will be delivered to my home free of charge, so HD lost my business. I feel they could have accommodated my inconvenience and frustration, but failed to do so. I will be giving my business to Lowe’s..EWEOCT22Version: 6.4

Just a few fixes and performance updates to keep things running smoothly..