The Home Depot App Support

What is The Home Depot? Description of The Home Depot 1206 chars

It’s a good time to be a doer.
DIY IN THE PALM OF YOUR HAND
Save time with The Home Depot app. Shop over one million products and find the info you need most.

SNAP A PICTURE, FIND WHAT YOU NEED
Don’t know what something’s called? Just snap a picture and let our Image Search feature tell you.

A GPS FOR YOUR SHOPPING LIST
Use the Product Locator to find what you’re looking for and check store inventory. We'll take you to the exact aisle and bay.

MAKE INFORMED BUYING DECISIONS
Get Ratings & Reviews in a matter of seconds. Use the barcode reader to scan an item and read what other customers have to say.

DO MORE WITH AN ACCOUNT
Signing up is quick and free. Get access to real-time order tracking info, view purchase history, enable instant checkout and more.

SHOP SPECIAL BUYS & VIEW LOCAL AD
Look for a new Special Buy on the app home screen each day. Plus, check out your local ad for all the latest from your Home Depot.

Privacy Policy - https://www.homedepot.com/c/Privacy_Security
Do Not Sell My Personal Information - https://www.homedepot.com/c/exercise_my_privacy_rights

We want to hear from you – Let us know what you think by providing your feedback in the Help Center.

The Home Depot App User Reviews

What do you think about The Home Depot app? Ask the appsupports.co community a question about The Home Depot!

The Home Depot Pros

✓ Password reset hellApp wouldn’t accept my password, so I did a reset which emailed me a link...clicked it and entered new password via their website...used the Safari-suggested password. Returned to the app, used the new password, and got an error that my login and password didn’t match. Repeated the process again with same failure. Finally, having seen this issue before on other apps, did a reset password but manually entered an 8 character value. This worked. For some reason many password systems accept the Safari-suggested long passwords initially, but fail when the same password is re-entered to log in. Inexcusable in 2020. The app also initially refused to accept my phone number, saying it was “already registered”... get a clue people, it is common for one person to have multiple accounts for good reasons (personal vs business) with the same phone number!.LEK2Version: 6.4

✓ So close to being a 5 star appI installed this app on a whim, not expecting much. Turns out it’s quite a great app, though not without flaws. The store inventory is awesome, as is the UPC scanning feature, and the ability to see your receipts when you link your credit cards. The image recognition seems like it could be useful, though in truth I haven’t found a good case for it. Even the real time SMS chat initiated from the app is awesome. I actually managed to chat with a real, live human being (or a really excellent AI bot). Now the warts: the shopping list experience is totally nonsensical. You can add items to an on-device list without creating an account or logging in, but you can’t manage the list in any way- not even delete items off the list. Imagine how frustrating it is to have a shopping list when you’re wandering the aisles, but have to mentally cross items off of as you pick them up off the shelves. Secondly, if you log in, you can create lists that persist across devices, but inexplicably, you have to use the desktop website to delete the items on it. Huh?!? Why?? Next problem: as you scroll to read product reviews, the view refreshes and forces you back to the top. Infuriating. HD, please push out an update to fix these issues. You’re so close to having a truly great app..DmanFC18Version: 5.11

The Home Depot Cons

✗ Worst customer service EVERI ordered carpet for my living room and stairs. When they came to measure, I told him I was undecided on color but it would be one these two and I provided the samples for him. They were the same carpet just different colors. He took a photo of the labels on the back. When the quote came in, he had identified a color that was not one of the two but ok, no worries. I phoned in the order per the instructions and asked that the color be corrected to the one I decided on. It was. I paid and waited for my carpet to be installed. When the installers arrived, he asked me to verify that the carpet was correct. It was not. We had moved all our furniture and were finishing up a major remodel. I did not want to wait another month! Reluctantly, I approved the carpet they brought but not until I spoke with the manager and they assured me they’d “make it right”. Whatever that means. I got a call the next day from someone who said he was going to try to get a refund for me of some sort. Three weeks later, a different manager called to see if all was resolved and when I voiced my dissatisfaction, he said he’d get back to me ASAP. That was over 3 months ago. They could really care less and that upsets me greatly..Twila's LaptopVersion: 6.10

✗ App is UnreliableI have screenshots of my entire order process for an order placed on 5/19 showing that a different bill to from the ship to was entered on the order. HD did not process it that way using the ship to address as both which obviously did not check with the credit card company and the payment did not go through. I was not contacted in any way about the issue. The tracking order on the site rarely works but the one time I was able to connect it showed my order “in process”. After not receiving my order on the scheduled day (over a week after order placement), and after 5 hours of trying off and on to connect to the track order site, I was shocked to learn my order had been cancelled! I had not been contacted as one might expect a HD Pro with a huge order to be, and after holding for 20 minutes on the phone a VERY RUDE customer service agent told me it was all MY fault the order didn’t process and my only recourse was to place it again and wait ANOTHER 11 DAYS for my supplies!!!! This is the 3rd bad experience I’ve had with HD online and I’m done!.Bosslady3314Version: 5.9

Just a few fixes and performance updates to keep things running smoothly..