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- 95.0SAFETY SCORE
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MGM Rewards App Complaints & User Negative Comments 2024
MGM Rewards app received 80 complaints, negative comments and reviews by users. Have you ever had a bad experience using MGM Rewards? Can you share your negative thoughts about mgm rewards?
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MGM Rewards for Negative User Reviews
✓ Horrible update!Unfortunately my phone is set to auto update. The latest update for this app has rendered it useless. I can’t view my bookings or anything else. When I log in I keep getting a screen telling me to go to the front desk!! Hope a fix comes before my trip next week..Version: 5.0
✓ Useless if BritishWon’t verify my British documents, so unable to use the app.Version: 7.11.0
✓ DisappointingI’ve always enjoyed staying in Vegas, you usually get the best service around, however this time, I’m disappointed to say, wasn’t the case at The MGM. Shortly after arriving, we realized that one of the TVs in our suite, didn’t work. Then, I noticed that there wasn’t a coffee maker, and/ or a microwave either! Like, seriously??? I called room service and they were closed! We are in Las Vegas! I can’t believe they don’t offer 24hr room service. I asked for a pot of hot water to be brought up, but had no luck getting it. It’s the little things that make your stay memorable, so far, I’m not impressed! Only disappointed..Version: 7.13
✓ Buggy and annoyingThe app shows my name up to so I assume I’m already logged in. However, certain pages say they’re logging me in and then fail. Oddly, one of the pages that failed to log in was the page that shows the terms of service I was supposed to agree to. How can I decide whether to agree to the terms if the app won’t show me the page? Since this app wouldn’t show me the MGM Rewards program terms, I looked them up in a separate web browser and decided against signing up because the document felt like it was 100 pages long. Plus, on the off chance I ever have a disagreement with MGM, why is MGM requiring me to use arbitration instead of a court? If arbitration is a good option for me, make it optional. Since MGM requires it, I suspect it’s good for MGM and not for its customers. Something like 80% of the app worked as expected so I gave it 2 stars instead of 1 star, but the app and terms definitely haven’t given me a good feeling about my upcoming visit..Version: 7.16
✓ MLife is great, the app not so muchWe downloaded the app to take advantage of mobile check in. The app made it easy to check in though I don’t think our special requests were even considered with the automated app so we ended up visiting the front desk upon check-in to get our room changed from the one automatically assigned. After that, the app rarely worked for us. Most of the time it would not load properly or only show part of the text or pictures which was frustrating when we were trying to find restaurants to eat at. We deleted the app as soon as we left the property..Version: 7.1.0
✓ Poor interface designIn many ways this is pretty cool and belongs in every hotel to manage your reservations and keep track of your points. However, the interface is fatally flawed in that the component that allows you to use your phone to open the lock has very poor interface design. Even if you’re already logged in, to open your door with your phone, you have to click “book”, then you have to type in your reservation number (which for me involves opening up the email sent when I made my reservation), and THEN I reach a screen where I can unlock my door. I cannot imagine anyone actually used this feature in real life before it was released..Version: 6.2.0
✓ Needs to be redesigned from the ground upObnoxious user experience. App does not allow basic features like changing personal contact details or deleting the account. Forces me to either turn up in person at an MGM service point with ID (to change a personal detail, such as correcting a spelling mistake in my name) or fill out some form on their web site (for account deletion). Assumes everyone lives in the US by enforcing MM/DD date format rather than using what’s configured in iOS system settings. Will not let me search for a hotel booking that’s under a different name; insists that I use the name on the MGM account. Not only that, but if I had made a reservation using my middle name instead of my first name, the app wouldn’t let me search for my other name. Online checking and digital keys feature completely failed to work because of this absurd limitation. Keeps asking for lots of personal details for even the simplest of tasks. Why do I need to enter my full postal address and post code just to delete my account, you’ve already authenticated me with my username, password and FaceID, just go ahead and proceed with my request? Just utterly a poor user experience. Needs to be redesigned to be much more friendly to the user. Avoid until then..Version: 8.14.0
✓ App buggyTry to mobile checkin and won’t recognize confirmation number. When I try to do it using the alternative, it won’t allow you to use the “resort” drop down which is mandatory to go to next step. Now waiting in huge line..Version: 7.16.1
✓ SlowReally slow loading.Version: 5.9.0
✓ UselessThis app is useless because it freezes on opening when it’s downloaded onto my phone. Can’t do anything with it at all! We are staying at MGM Grand later in the year. Hoping it will work by then..Version: 7.0.0
✓ UnderwhelmedLet me preface my comments this way . I have been visiting various Las Vegas and Reno properties for the last 3 years, so not much longevity. Of the MGM properties, I have stayed at Bellagio, NYNY, Luxor, and Mandalay Bay...once each. I stay in Vegas now frequently (15 to 20 times a year) as a professional gambler but prefer other properties. In general, I find the MGM properties have poorly maintained rooms and disinterested staff. Of course there are exceptions - Bellagio has some very pleasant and helpful dealers, but overall I am unimpressed. Many of the properties feel undeservedly pretentious. The two areas where everything really falls down for me are 1) the comps are laughable and only geared toward slot players (of which I am not one) and 2) the M Life app is completely worthless. I receive better comps based on play amount and duration at every other property I play at, including those in my home states of Washington and Oregon. I honestly do not understand the disparity between the time/amounts I play at all of the Vegas properties (and I play every property several times on any given trip) and the lack of comps or reaching out to me by any of the properties. As far as the app goes - utterly useless. Why even bother. It contains no useful information, is not user friendly, and does not even work the way it was poorly designed to about 40% of the time. Ditch it and start fresh. Use Caesars Rewards app as a model..Version: 7.1.4
✓ Disappointed with the RoomPaid an extra $400 for upgrade as we are celebrating our anniversary but should have checked room before agreeing room has no view and noise from delivery trucks can wake you up early Have spoken to reception and was offered further upgrade for $130 or move to a lesser room on higher floor but would have to move all our clothes etc but we have only 3 days to stick it out What’s made it worse was our time at the Westin time Square was great with upgrades and sparkling free of charge Need to check room in future lesson learned.Version: 5.9.0
✓ Not. Resort.I’m sorry to write this as I have stayed with MGM. Several times. Several hotels. I didn’t use my Mlife cards however. I booked here because 4. Comp days? Why not. Rooms in poor condition. Dusting is so easy, but just not done. With Covid I thought they would be great. Hotel desk. Not great. Staff were fine. Did the minimum but. Nothing out of their way. I asked for fridge, no. Husband meds in a big box. No. Menu, nothing to say about the hotel. No pool, fitness useless 9-5. I’m up at 5 am. Staff. Really uninterested Prices have gone up expedentially. Sadly I have provided many of my staff weekends here. They had a great time. I’ve loved coming here. Don’t think I’ll do it again. We are here another 4. Days. We’ll see. . ..Version: 7.11.0
✓ Disappointed beyond beliefThe Signature at MGM does not deliver as expected. It’s dated and off the strip. Only King beds with sofa bed pull out. Pull out was not ready and I had to put on the bedsheets myself. Bed sheets had holes. I’d say it’s a 3 star hotel, definitely NOT a 5 star as advertised. We are disappointed beyond comprehension. What a let down..Version: 5.5.1
✓ MGM AppCan you please make it easy to review your current bookings?.Version: 6.1.0
✓ Mobile check in is trashI was told I could use mobile check on the day before and could get my room number. I needed this a day in advance to schedule hair and makeup with a mobile company... the app offers the option to change the card on file before you check in so I chose to do that and I really wish I hadn’t. I am not able to check in bc I did that and when I called they said there was nothing I could do I would now have to wait until the next night when I arrive. If you can’t use the mobile check in once you change your card then you shouldn’t have that available as an option at all. Really hope this is the only bump I run into with this trip.Version: 5.9.1
✓ Luxor HotelThe stay was nice, however a few updates could be done. First update website photos to current look because they are definitely deceiving. Also, take tint off windows so you can see outside, put a refrigerator in room, microwave, coffee pot since you don’t have complimentary breakfast also a lightweight comforter on bed would not be bad. water does not get hot enough to shower. The iron is so old and out dated it’s unbelievable. I mean come on guys we’re paying lots of money to come here to stay. I know you have the money it’s lots and lots of people coming and going. Enough about Luxor, Vegas is a wonderful place to visit!!.Version: 7.18
✓ Trying to cancel reservationSearching high and low go cancel a reservation on the app..Version: 7.7.0
✓ Not Happy with this appThis app is not worth the download it was absolutely no use. We checked via the app so we didn’t have to stand in the huge line, then followed the app instructions to go to the room all the way through the hotel only to be told we could do that and the only way was to stand in the line at the lobby check in. Thanks.Version: 5.8.3
✓ Check in still doesn’t workDownloaded this app before COVID because I was going Aria. Couldn’t get online checkin to work then. Deleted the app in frustration. Forgot about that experience until I downloaded again a few days ago to try to online checkin into my room again and fail again. Will not recognize drivers licnese or passport. Still a useless app. Will need to remember next time not to waste my time on this app a third time..Version: 7.19
✓ Confusing process and very time consuming apoWhoever created this app should be fired!.Version: 7.15
✓ Useless appNothing works on this app. Check-in has lots of bugs and continuously pops up error messages. Tried to book show tickets as well and was unable due to errors… Less than stellar experience and makes me not want to come back to Vegas at all..Version: 8.2.1
✓ MGM AppWaste of time if you’re trying to upload UK documents..Version: 7.11.2
✓ JayEasy to book a room! Virtually impossible to cancel! Can’t even get my reservation up!! Load of rubbish..,.Version: 6.0.0
✓ Too much reliance on technology without human supervisionNo one is there monitoring the elevators when the card reader doesn’t work. When your app doesn’t load properly is that a guest cell phone issue or a hotel issue? Regardless, on a second issue when you are a paying customer it’s the hotel issue and you shouldn’t have to take rides up and down the elevator waiting for your app to load to the key and the to ultimately work to attempt to get to your room. Congratulations, you removed 20% of your staff. Likewise you’ve removed 33% of hotel value while increasing costs. You may have made money but your integrity is shot. Karma will come..Version: 8.0.3
✓ I dont like being lied toTried to sign on to this app and got a pop up that says the site is “undergoing maintenance” and I could not access anything. This has been going on for two days now. Nothing on the app works and whenever I click on anything it says the site is down and “undergoing maintenance”. I find out in the news that the site was hit by a cyber attack and was shut down because of that. They could have just been honest and up front with customers and said that from the start. When they lie about it and claim it is “maintenance” it means they probably have something to hide. I will likely switch to Caesar’s because of this as I would prefer to do business with a more reputable company..Version: 8.13.1
✓ Great Casino / Broken Rewards AppI’ve had nothing but good experiences at the MGM casino/resorts as well as the online gaming apps. However I DL’d this app for access a detailed view of rewards as it’s not fully accessible in the BetMGM app. When clicking on the “Rewards” tab at the bottom of the screen I always get the same error message “We’re Sorry, something went wrong on our end. Refresh and let us try again.” I also get this same error msg when trying to access other areas of the app like “My Info”. I’ve seen other users mention this as well, you’d think this is something that would be taken care of ASAP..Version: 7.17
✓ The check in app does not work and it took me 44 minutes in line!!The app does not work. I tried 5 times and it did not accept my photos. The lady in the line did not listen when I asked her about it either..Version: 7.7.4
✓ Needs fixed!This app needs a lot of work. There are some nice features about it such as checking restaurants and entertainment, but it also has a lot of flaws. First I couldn’t do the mobile check in for some reason. Then I was sent an email for mobile check in but it kept timing out. So when I was finally able to complete it I get to the hotel and their kiosk is down and I had to stand in line anyway. Then somehow the mobile check in had upgraded my room to an ADA room?!?! Again lots of issues within the app and the system as a whole. It would also be nice if the app provided property maps so you could find things easier..Version: 5.0.5
✓ Mlife app not good for check inTried to check in on the app all day and it couldn’t verify my identity. Now I’m in a long line up to check in. Useless and a very dated system.Version: 7.9.0
✓ Terrible hotelPlease, DO NOT STAY at Vedara Hotel. You are gonna stay forever in line for check in. Your room won’t have any amenities, even shower caps you will have to ask for. The bath time is gonna be a disaster with the shower flooding all the floor. The blinds don’t close appropriately, leaving the room extremely light, So when you go to cassinos and night clubs you won’t be able to have a good sleep. To finish the nightmare, when you ask the front desk to change room (after waiting 3 minutes in line) they don’t have another option for you. Please, if you want a 5 stars hotel, spend your money in another one so your won’t be suffering the way I am now..Version: 7.9.1
✓ Garbage AppThe version of this app available as of Feb 2022 needs to be deleted from my phone and reinstalled every day or two in order for the Home Screen to ever render content. When it works, it works fine to display stay information but when it stops, it will just show the spinner on the home tab and it never finishes processing nor does it time out. Zero feedback from the app on why it isn’t working correctly. Adding a guest to your stay via the app does nothing to actually add that person to the reservation for room charge or key issuing privileges. Front desk acknowledged this is a known bug this weekend. You’re implying that you’re saving me the hassle of going to the front desk to do this so, don’t bother asking unless this info makes it to the front desk! The digital key is hit and miss. Did not work at all at Delano elevators this weekend. Ended up standing in like for physical keys. Another promise of time savings that is still just vaporware in this app. Very disappointing!.Version: 7.12
✓ Mobile check inTerrible experience. After messing with the app for what seemed forever, the wrong name came up as checked in..Version: 7.9.1
✓ Feel deceivedI went through my employer which did not give us the early check in option so we called Signature and the young lady was really nice and said that she would charge us the early bird check in and that there was no need to reschedule our flight. So we got into Vegas at 7am(not expecting a check in until 11) but then was told another front desk employee that there was nothing we could except walk around. So we walked around for 4hrs and now being told can’t check in until 3. We have a surprise birthday party that we flew into from Columbus that we will now not be able to attend. Horrible experience. Now we’re staying at a place that feels like they don’t appreciate our business at all. It’s hard for me to write reviews like this because I am in the industry and I know how it is but we could have been treated way better. Thanks for a great start to my 40th birthday..Version: 7.16.1
✓ App is terribleI can book anything 😝.Version: 7.17
✓ Nothing special with some flawsThis app is simple app to check your mgm rewards account and doing in app check in to skip the lines at the counter but that’s about all. Every time I have purchased a late check out option via the app the hotel never seems to actually be notified I have opted for that option and have to confirm with the front desk each time. The mobile check in is good but you cannot reliably use the mobile room key to use elevators and make it up to your room..Version: 7.18
✓ Scanning of IdentificationIt took me 2 hours and three devices before I could get a picture of my ID to work..Version: 7.17.1
✓ Can’t loginSays email not found .. :(.Version: 5.5.1
✓ IDDoesn’t recognize most ID’s.Version: 7.7.7
✓ Terrible check in process!Took forever to check in on line..Version: 7.8.0
✓ UselessIt doesn't work!!! Just says nothing happening near me. It's future planning I'm doing not searching for near me.Version: 4.0
✓ Check inTrying to do the virtual check in but it is not accepting my ID - tried taking various pics. And can’t seem to get help..Version: 7.14
✓ Slower than standing in line to check inNot much use.Version: 6.1.0
✓ LPNot able to use app even after calling Mlife to get password changed. Very frustrating !.Version: 5.6.1
✓ Worst check in experience ever at LuxorMLife app only checked in one of two rooms booked. Elevator card reader would not hold my floor number so took me 30 minutes to finally find an elevator that would hold my room number. Front desk solution was to change my room. How is changing my room going to get my room key to work in the elevator card reader. Walked what seemed like 3 miles from parking garage to front desk, back to front desk for correct keys to 2nd room then the elevator problem. This is the worst experience and way to start my family Christmas trip. Killed any holiday joy I had. Will never stay at this hotel again and am a professional meeting planner so will let everyone else at my company not to book this hotel until they have a guarantee the elevator card readers work correctly..Version: 5.6.2
✓ MGM GRANDVeryDisappointed starting at the VIP service the only thing they had in there was coffee no refreshments, the service desk employees not too crazy to work. We had dinner at the Tap restaurant two nights, the first night we had Chris our waiter that was amazing and the food was great the second day the food was lousy and the servers were not even trained did not know what they were doing. Our bedroom had a beautiful view of the mountains that we could not enjoy because of this screen on the window that was all patched up and taped it makes you dizzy when you look outside just very disappointing I definitely will not be coming back to MGM I will have to try the other resorts..Version: 7.16.1
✓ Rubbish !Passport photos are not accepted..can’t use ..they are just data harvesting ..uninstall ..they like having you stand in line …!!!.Version: 7.19
✓ Odd to not find directions to elevators for our roomWe found it odd to not have been told or helped by any one to find our room, nor did we see any signs to the elevators, seems almost like you’d rather us be stuck gambling and spending money in the lobby after our long trip from Missoula Montana this AM .... luckily we saw some other guests carrying their luggage , we asked them and followed them. BTW- by now most common sense people know there is no imminent threat of the Scamdemic out there- nothing going to come and attack us - we should be adults - strip off the masks and tell the local govt that their mandates are null & void, there’s a huge difference between a mandate and a law.... ask any Attorney. Let’s all get real it’s a hoax and it’s been perpetrated on the American people! I find it offensive that we should have to where a mask in a Hotel we are paying to stay in ..... I’m sure 99. Percent of Americans agree with me .....Version: 7.8.0
✓ Needs an overhaul!Terrible App. Sometimes it will show your upcoming shows and your room...then next time you can’t even see your upcoming reservations and prepaid shows or digital key. It constantly logs you out of using the digital room key, and you have to find your reservation # to log in at least twice a day, what’s the point? Even the Mlife desk people said it is awful!.Version: 6.1.0
✓ Terrible customer service by management after ER alarm issue Labor Day weekend at 3:30amThere was an emergency alarm went off at 3 AM in the morning we went out to check out of the hotel at 4:30 AM the manager was rude to me as if there was a problem with me asking for a refund due to me being black he was racist treated me poorly, refused to give me a receipt after requesting a refund for my stay die to the ER alarm issue. Ruined our entire trip. I WILL MEVER STAY AT THE LUXOR. I don’t recommend that you stay there after this experience, and Luxor has been my go to hotel for over 16 years, I’m saddened to say I’ll never stay there again due to the alarm issue and the fact that o received such poor service from manage..Version: 7.18
✓ Not as easy to use as other hotel appsBeen a rewards member for a while but back in the day I didn’t use phone apps all that much. I was hoping this app would allow me to quickly access existing reservations but it doesn’t. To access I have to click on BOOK which is dumb because it’s already booked. I then have to click on MGM resortsd, not intuitive at all since I presume I am already using a rewards app. Then I have to click scroll down to the Mlife rewards button and click join again aren’t I already in an Mlife rewards app and didn’t i already log into Mlife rewards? Oh and finally my room reservation is way down at the bottom. Come on. Check it the Hilton app. Immediately when I log in I see my upcoming reservation which is what I need 99% of the time. If I want new ones I can do that too, but the immediate critical information is right on opening. I don’t have to bounce around. Same goes for any airline app too. You would thin MGM would see the paradigm and be close..Version: 6.1.0
✓ This unfortunately will be my last time. better options availableOver 90 mins line up to check in at 1 am on a Friday. Room I booked was not available. Ended up in nicer room but considerable walk to the strip entrance. Over billed but corrected after having to review with staff. Poker room staff were great..Version: 6.2.2
✓ Have to verify identity, but identity verification doesn’t work.I have to travel for business and want to avoid contact and lines due to Covid. Thought this app was perfect in that I could check in remotely. Nope. Verify your identity via phone number it asks, and I click the text link and get a response that “can’t verify your identity” even though it’s the same phone that the app is on. Try a different verification they say. OK, I take a picture of my passport. Says can’t read passport, check in at the front desk or try a different method. So there’s one left method remaining. I can take a photo of the front and back of my drivers license. I do that. Nope won’t take that either. Have to check in at front desk. So what’s the point of the freaking app?.Version: 7.7.7
✓ Caesar’s rewards are betterMGM will nickel and dime you to death with their rewards. If you are only going to Vegas it might be alright but if you want to stay at other MGM resorts I’m told I don’t have comps. I’m a pearl rewards member. I’m 2/3 the way to Gold. I even signed up for credit card thinking that might help with room reservations but it doesn’t. Ceasars always offer me comped rooms no matter if I was just at one of there hotel/casino. You would think that was a good thing for MGM but I was penalized for my trip in April 2023 after talking to one of the rudest hosts I have ever encountered with MGM national harbor in Maryland. The hotel is beautiful but so are all the Ceasars hotels/casinos. No need to keep using the MGM credit card but incentive to give my credit card business to ceasers. Let’s face it with the above higher than normal APRs they charge you would think they would want you to use so they would benefit from the high APR. Guess business is good for them. Plus for me since Caesar’s opened new Casino much closer to me..Version: 8.8.1
✓ Online check in is brokenCant verify any ids.Version: 7.8.0
✓ It would be great if it workedThe idea of this app is great, however, a lot of the functionality just sidesteps the app and takes you to a built in web browser. If I wanted to use the MGM website, I would use my we browser. I want an app experience. That said, the true downfall is the check in process. I was so excited to be able to pre-check in, then check in and use my phone as my room key. The issue is that every time the app restarts, it clears out the reservation so I have to find the confirmation number in my email, re-enter it in the app, wait for it to locate my reservation and then I can use it. I ended up just getting physical room keys from the front desk. Again, if the app worked, it would be great..Version: 6.2.0
✓ Totally non-integrated experience1)app sign up did not recognise Non American IDs 2) channels not connected. You book and late checkout time but auto emails tell you to checkout early. Your room key gets cancelled. 3) check out tool does not recognise your booking as it thinks you checked out early. 4) so you are have to queue TWICE for over 20 minutes. If you enjoy the 1980s hotel experience this app is for you 😡 Very Poor user experience..Version: 7.18
✓ Worst app ever. What a shock for such a big chainWon’t download properly. Charged you for it and then doesn’t work. What a waste of time. And all their signs are promoting it.Version: 5.0.5
✓ Reset password doesn’t work for a bunch of usI use this app about a year ago and was happy with it. A large group and I just rebooked at the Mandalay Bay for a conference and no one can reset the password to login to the MGM app. We have tried in chrome on the laptop, an incognito window, via Safari on new and updated iPhones, and other devices. No one is able to click into the text boxes to change your passwords. It’s a shame that MGM continues to have such obviously simple bugs in their app. We had a dozen people today that were trying to pay MGM money to check in early but cannot even access the app to see the reservation..Version: 7.19
✓ Terrible app, long checkinTerrible app, could not read my driving license, passport… They use this app to reduce the staff for checkin, it took 45 minutes to get my room I will never do back to any of these hotels!.Version: 7.9.1
✓ Fiore suite bookingI booked a suite over two months ago for the memorial day weekend. I arrive at the Borgata to be told that I was downgraded to a classic room without mine knowing. IWas told at the front desk they would give it to me anyway after I complained. I waited over three hours for the room until I finally went to the bellhop to find out what happened and why my room isn’t ready. They said even though I booked that particular room months ago it was no guarantee that it would be available. This is unprofessional and unacceptable especially that I wasn’t even told about it. No email or notification alerting me if the change in downgrade. This has never happened to me. I’m extremely disappointed in their service. I’m not sure if I ever want to give my money to this establishment again..Version: 7.7.2
✓ New version awfulI thought today’s patch would resolve the mlife log in issue. It does not. Keeps saying need to check with front desk..Version: 5.0.1
✓ Super complicatedReally terrible app, equally as bad as their normal website. In typical Vegas fashion if you search for a hotel reservation it will hold it for you as if you intend to book it. If you make another search for another date then book, it will BOOK ALL PREVIOUS searches, it’s really ridiculous. The app does not show all current confirmed reservations either. It’s just horrible..Version: 5.7.0
✓ Don’t waste your timeSo glitchy errors, won’t send you text, won’t read your passport, won’t let you check in.Version: 8.18.1
✓ Living in 2009This app needs to get its act together. It logs you out every time you use it. The ID me thing is an utter pain. Doesn’t work at the hotel room doors or elevators. Why bother? It did nothing but waste my time..Version: 8.4.0
✓ Not user friendlyMultiple tries to download ID not successful. Ultimately successful, then check in complete yet no virtual key for me and guest? Perhaps still working out bugs with the app? Idea is great, execution not so much.Version: 7.14
✓ Constantly CrashesHorrible experience. This app crashes the moment you start it up. Log in and “something went wrong” appears. I’d love to see what offers are available but I can’t..Version: 7.11.0
✓ Their verification doesn’t workI tried 10 times. It keeps telling me they can’t read it.Version: 7.15
✓ Doesn’t workTerrible app. Won’t recognize my passport or drivers license after taking multiple pictures..Version: 7.18
✓ App is garbage.How many times should I need to photograph my driver’s license to check in? You click “use photo” and it takes you back and asks you to photograph your license, completely oblivious to the fact that you just did! When it finally “accepts’ the photos (there was nothing wrong with any of the the photos,) you’re told “a problem repeatedly occurred and makes you start over. It’ll take less time to stand in line at the hotel desk… which I’m now so irritated, I’m thinking of cancelling!.Version: 7.15
✓ App won’t workI can’t get the app to scroll and allow me to accept the new terms..Version: 7.0.0
✓ ID verification FailureThis app does not EVER recognize a perfect picture of my ID to even allow me to check in to my hotel room. This app is useless..Version: 7.16.1
✓ Unable to use virtual check inThe app would not recognize my other country drivers license, so I couldn’t use the app to check in and skip the line up. But aren’t a lot of your guests from other countries? No line ups at the moment, so no big deal this time. Hope maybe next time it will work. Providing information on covid testing for travel would be appreciated as well..Version: 7.8.0
✓ Can’t view all roomsI’m sitting right next to my partner and he has a different selection of rooms than I do..Version: 7.9.1
✓ Worse room I’ve had in VegasI have stayed in a MGM resorts casino almost every month of the year and have booked a room for New Years every year for the past 5 years. That being said, this year I decided to stay at the MGM. I booked a one bedroom suite with a strip view so I could be on the quiet side of the hotel and enjoy my stay. Instead, the room is located directly on a busy street with the sound of traffic and planes taking off continuously. I expressed to the host, as I was checking in, that I need a quiet room so she placed me on the loudest side of the hotel. The room is also dated with old and worn out furnishings and not clean. For this hotel to be a flagship amount MGM resorts they do not take care of their customers needs. I will not be staying on MGM properties in the future, I will try a Caesar property or one of the other options. Andrew Hopkins.Version: 7.4.0
✓ APP POORDownloaded app to check in, I for sure have it right but it can’t find reservation..Version: 5.9.1
✓ Terrible app - ID validation gates entire experienceBeware - the app requires you to upload a photo of your ID. And this didn’t work with either my drivers license nor my passport. As a result could use the app at all. Totally boo lame..Version: 7.12.2
✓ Won’t read my passport or drivers licenceMaybe because I am British but can’t check in remotely as it cannot read my documentation. Not impressed after 20 mins messing about taking photos..Version: 7.9.1
✓ App won’t verifyTried to set up mobile check in, the ID/Passport portion will not verify..Version: 7.8.0
✓ Mobile check in errorsI attempted to check in and obtain my mobile key about 10 times. Each time it recognized my reservation, located my credit card, then failed on final step with error message that I’m not allowed to check in because the reservation is not associated to my account. Getting help for this error was impossible. Reservation desk says they are not able to assist with the app and transferred me to the front desk. Front desk gave me a new reservation number saying the app doesn’t recognize alpha characters. Same error with the all numerical reservation number. The app is not allowing the convenient mobile check in I expected..Version: 5.7.0
🙂 MGM Rewards Positive Reviews
MGM Rewards works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MGM Rewards.
⛔ MGM Rewards Problems
