- 94.5LEGITIMACY SCORE
- 96.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
IHG Hotels & Rewards App Complaints & User Negative Comments 2024
IHG Hotels & Rewards app received 101 complaints, negative comments and reviews by users. Have you ever had a bad experience using IHG Hotels & Rewards? Can you share your negative thoughts about ihg hotels & rewards?
Please wait! IHG Hotels & Rewards Facebook comments loading...
IHG Hotels & Rewards for Negative User Reviews
✓ Handy but this app is a memory hogThis app is pretty straight forward and works OK for doing reservations etc. BUT: It absorbs a massive amount of memory - about 100MB for the app itself plus more for user data. It must be very inefficiently written - other hotel and airline booking apps use far less memory real estate. I will probably delete the app soon, it's simply too memory-hungry, and use the IHG website for doing reservations..Version: 3.22
✓ Doesn’t work with ios13.3This app has generally been very good to use over the past few years, except for when it has to drop out to a web page on the IHG website and you have to sign in again. 🙄 Anyway, since I upgraded my iPhone to ios13.3, I have been unable to get the app to do much at all. I click on my name and points total and it takes me to my points home page except that everything is zeroed - 0 stays, 0 points and the little “loading” wheel spins and spins and spins. I try to see “My Offers” and I get another wheel that spins and spins. Fix it please!.Version: 4.37.1
✓ Points to air miles transfer not efficient enoughApp is great in all its features except it would be good to have the points to air miles transfer system embedded on the app in a user friendly manner rather than having to reach out to customer service by chat..Version: 5.39.0
✓ Locked my account for no reasonI had almost 250,000 with the ability to cash in for even more (roughly 400k total) points because i stay in hotels a lot for work and i’m always being put up in ihg hotels… went to look at my account a few weeks ago and i was logged out and i couldn’t log back in. i called several times about it, and they always transfer me and then hang up on me mid transfer. has happened four times now! so i decided to try and email them and same thing, i would get one email back and then never again. very frustrating to deal with. zero accountability with this company. Make sure to check out and explore other options if you’re trying to use rewards..Version: 5.14.0
✓ App is not workingI tried to make a booking with latest updated app but could not get past the loading screen to choose dates and hotel. Fix it please!.Version: 4.34.3
✓ Stuck on messagesTrying to navigate the app is fine, but stuck on message page!.Version: 4.6.0
✓ Ne retient pas les informations enrageantNe reconnaît pas mon numéro de membre.Version: 5.32.0
✓ App is useless and Tech support not respondingUnable to sign in on the App for a couple weeks now and each time I call the Diamond dedicated support line they say they will get tech support to fix it but now two weeks later still no joy. I’ve tried my other apps BW and Hilton and Bonvoy they Al seem to work maybe I should use those until IHG decide to fix the issue. I see I’m not alone..Version: 5.14.1
✓ IHG worst hotel groupI am a platinum elite member and use different groups to book since i travel so much w/my job. IHG hotels esp holiday in express’s in particular are the worst experiences i’ve had. IHG will have me on the phone for hours explaining multiple times promising to help fix major billing issues, promising I hear from someone from the hotel within 48 hours promising if not, then they’re going to help me in this phone calls people hanging up on you. You can’t understand what they say. They’re accents too strong you request a manager there’s never one at the end nothing gets resolved. There’s no customer service, & don’t value your customers. I agree with another review Hilton is 10 times better and it’s not that much more and they’re nicer. seems like they let anybody be an IHG or Wyndham or choice hotels franchise these days and the pictures are heavily misleading have the time and that they steal from you and say one prize charger another and I she doesn’t do anything but say that what they’re gonna do and not do it, so I’m done with IHG..Version: 5.12.0
✓ New release still faultyCan’t login.Version: 5.14.1
✓ Can't give less than 1 starPointless to have fingerprint sign in when you still have to enter your pin. What a joke!.Version: 4.3.0
✓ Terrible customer serviceI would recommend not wasting your time with IHG . Their app has multiple glitches and their customer service is non existent . I hold Spire Elite membership with IHG and after my recent issues and their lack of assistance I will no longer be traveling with IHG or any of their properties . If you have any type of issues with one of your stays IHG proves to be completely worthless . Most of the time they won’t even reply when you reach out to them and when they do they say “ IHG cannot get involved with property issues , you will have to work it out with the property directly “ . Also if you leave a low star review through the app they will refuse to post it as they only post the higher star rated reviews , thus showing how dishonest they truly are . I have also reached out multiple times on why they refuse to post my reviews and have not received a response . IHG is completely dishonest and worthless . If you look up IHG’s national rating it is very low and a majority of their reviews are negative . Also if you compare them to other reward programs they again rank low . There are many other options that not only have better rewards , but actually care about their customers . I would give IHG zero stars if possible.Version: 4.49.3
✓ App not launchingUnable to login even after changing the password. New password work on the web, but not the app. Is giving “something went wrong”. Right now, app is useless.Version: 5.14.0
✓ Cannot log inCan log in fine on my desktop. Cannot log in through the app. Keep getting message “something went wrong”.Version: 5.14.1
✓ PointsVery disappointed points were available for booking on Sunday when I checked with family to confirm no more points asked for some value after feeling let down perhaps free parking was transferred from one call centre operator to another a very bad customer service after taste.Version: 5.37.0
✓ Needs some workLogs out all the time and has issues logging in. Works great when you are logged in though..Version: 4.49.4
✓ CrashesFor several weeks the App has been crashing every time I click on the ‘Find Hotel’ button. Many other users have the same problem. I have reported this to IHG who promised to look into it, but as nothing has changed I can only conclude that they just don’t care. Find another hotel chain that does would be my advice..Version: 4.52.2
✓ UselessCan’t sign in on the app. Keeps giving a “Something Went Wrong” message. Deleted app and reinstalled. Changed password on web. Still won’t work. Can sign in on web but not on app, so the app is useless and takes up space on the phone for no reason. Called customer service and they gave some excuse about having trouble with the passwords but that was weeks ago and it’s still not fixed..Version: 5.14.0
✓ New version = Backward stepI upgraded the app to my phone then tried to use it, unfortunately the previous version is MUCH easier to use for searching a stay over a length of time. When searching the dates now reset to today’s date rather than the last search, having it stay where the last search was is much more useful. I luckily kept the old version on my ipad but that has now been blocked so I’m forced to upgrade. Rates when looking at existing bookings no longer show average rates, which is very useful. Also I can’t see any way to cancel a booking rather than go onto the website or phone in, that needs changed URGENTLY!.Version: 5.3.0
✓ Impossible to run a consistent searchI often search for long term stays, which would be tax-exempt. I search myriad hotels and compare prices across states. Every stinking time I change, go back to home, add a parameter, or change the rate type, it shows results with taxes and fees, which is a massive price difference, especially depending on the state. I am fed up that I cannot simply run a search without having to hit that button over and over. Fix the stupid problem. It should be a default setting. I feel like IHG was too busy getting its inept bot set up to run a functional app. I actually am a Diamond member who ended up booking another hotel where it was easier to see the price and just book..Version: 5.36.0
✓ Is this app a scam?I can’t believe this app has anything to do with Holiday Inn? It’s really clunky and doesn’t seem to want you to use the points you’ve accrued- even the UK freephone number listed within it doesn’t exist!. They aren’t the best at IT anyway as anyone who stays in their hotels will know having watched staff tap details into the computer for ages on prebooked reservations where they have all the details already..Version: 4.23.1
✓ App not workingApp will not allow me to sign in. I can sign in online but not on the app.Version: 5.14.0
✓ Loading the app.I have tried multiple times in the past few weeks. It seems that it will not load..Version: 4.9.0
✓ Never got rewardsI never got my rewards and the hotel never honoured my free perks either..Version: 5.32.0
✓ BewareBeware of the fine print when using this App. It claims that canceling your reservation before a stated date/time will result in no charge. But the fact is that they will keep your money for no services provided while legitimate cancellations are refunded in points only (in our case we had replaced the initial reservation of one night at a hotel with an extra night at the same hotel just seconds later which we honored). We were ‚double charged’ for one night, but IHG does not see it that way because we were reimbursed with points, but our money is ‚gone’. Do not bother calling Customer Care neither since it cost me being on hold for over an hour and explaining my case to three different representatives without prevail. Poor Customer ‚Care‘; deceiving App..Version: 5.14.0
✓ App in iPad & iPhoneCouldn’t key in date of credit card using iPad. Only month not year appeared. Also, even on iPhone it’s not possible to correct number of rooms selected during booking without starting completely from scratch. Guest number can be changed but not number of rooms..Version: 5.35.0
✓ So far so badMinor problem: it won’t accept log-ins.Version: 4.29.0
✓ Terrible onboardingThe app keeps rejecting my valid email address that just got a welcome message from intercontinental I’m staying at..Version: 5.12.0
✓ Could have better functionalityThe app is generally pretty good but it would be useful to have offline options when checking out existing bookings via the App whilst in a poor/no signal area. Would also be helpful to be able to add/associate bookings to my Rewards Club account via the App. This is an option that used to work well but hasn’t for several of my last few bookings. Frustratingly this has also been a problem with my online account too, so is not exclusive to the App. Only other request is not App-specific, but how about having more preferences/options available for Rewards Club members to add to their profile? A ‘quiet room’ option would be really useful..Version: 4.16.0
✓ Login still doesn’t workI have just signed up to IHG one rewards program on the IHG website. However, when I tried to login with the same credentials (email, password) on the app, it keeps telling me there is a problem. I tried my credentials again on the website and it worked fine..Version: 5.14.1
✓ No attention to detail even when brought to IHGs attention…The App ‘works’ for most normal functions but it has annoying bugs that create problems I use it at least sixty times a year. Around thirty times a year I get asked if I want to set my language preference to English. Thirty times a year I say yes, but it doesn’t retain that preference. Some links will take you to your folio for past stays - others do not. The most annoying bug is that if you need to modify a booking, (let’s say you need to change your arrival date by SHORTENING your stay by one day), the logic in the App FIRST checks if there are any rooms available, and if the hotel is booked out, it simply offers you one choice - cancel your booking! This means I cannot rectify the booking and the hotel misses out on at least one nights accommodation. Your only remedy is to email the hotel but on two occasions in the past eight weeks my emails were not read until I turned up and they accused me of being a ‘no show’. The net result with one property was that I ended up with the handicapped room with a blocked sink and a blocked shower tray right next to the noisy breakfast area instead of my preference (I had booked around ten days before) of a high level quiet room away from the lift. A simple improvement that I can recommend is that when one puts a location in (for example the main address you need to visit during your stay) the App could display a map showing all available properties within a certain radius if that address, including across country borders. There are occasions in Europe where the closest hotel to an address in Germany is in the Netherlands. Finally, in a country like Australia, where there are relatively few properties, when you ask for options near Newcastle , for example, you get listings from as far away as 800 kilometres..Version: 5.22.0
✓ Still not workingDespite recent bug-fix update this still does not work - just sticks on the hotel/dates selection screen..Version: 4.34.7
✓ Login doesn’t even work with iCloud KeychainC’mon guys, that’s basic iOS app design..Version: 4.49.3
✓ Won’t log inSince last update. Can’t log in anymore. Useless app now..Version: 5.14.0
✓ Recent update not workingMost recent update has resulted in not being able to log into the app. Frustrating!!!! Don’t update at this point in time..Version: 4.39.0
✓ App needs updatingIt’s a good app, however, it needs updating. I was unable to use any of the rewards available as the app does not work very well on the mobile. It was complete waste of time and not worth the 4000 points as it took ages to make a booking! Please update the app to compete online. Also, there aren’t any special offers for regular customers. It’s more rewarding to earn cash back and discounts via ebookers, trivago, etc..Version: 4.23.0
✓ Most annoying bug that needs to be fixed!First of all, you can’t log in on iPhone’s. Neither the app or web browser on the phone will work. Sometimes will give you an error, but most of the time nothing happens; like you didn’t press the sign in button. Resetting password doesn’t work. Secondly, customer service.... you call for some help or insight on what could be going on, and if the representatives supposably can’t understand what the issue is and just try to direct you to reservations. This is finished by them trying to sell you a vacation package pretty aggressively. Ya, that’s exactly what customers want when calling customer service... I’m sorry, “customer care”. What a joke. Revert back to previous update for the sake of the hundreds of other complaints about this issue below mine.Version: 4.49.1
✓ Upcoming reservations can’t be accessedIt’s generally a decent app, but for a while now my “upcoming stays” show a different hotel in a different country. When I search based on the reservation number and my surname the app can’t find it and just hangs. I submitted two bug reports within the app but nothing unhas happened. Perhaps making the bugs public, here, might get the right focus. Fix it guys! When the version works it’s pretty good! When it doesn’t, it’s useless..Version: 5.4.0
✓ Disappointed Spire MemberIHG has become a huge disappointment and this coming from a Spire member who has invested a considerable amount of time with them. I’ve been trying to track down the status of my Reward Nights Faster, but that’s virtually impossible apparently. I don’t know why IHG has to make it such a secret to find. Secondly as a Spire member you’d think that my stay preferences would be at least somewhat honored, but nope I’m usually on a lower floor and close to the elevator... exactly the opposite of what I prefer. Thirdly when I do stay at a Hilton or Marriott I get a room that matches my preference and almost always upgraded with just basic status. Lastly it’s really nice that Hilton lets you pick the room location of your choice within the category you booked. This is amazing and makes you feel like you’re preferences are valued and they want to empower you to have options. It’s been a enjoyable 12yr run with IHG, but I see my time coming to am end with them over simple oversights constantly by IHG..Version: 4.23.0
✓ IHG Membership NOT Worth the Frustration!IHG will tell you that you must reset the password to your account to keep it “secure”, but they won’t ever send the password reset link— it’s not in the junk or spam or any place else. So, you’ll chat with their bot for 30 mins until you finally get a real human (allegedly). This supposed human will ask you for your IHG membership number, and when you switch screens to copy this number, it will disconnect you from the chat you waited 30 mins to have. Frankly, it’s all a conspiracy to make you cave and book one of their overpriced rooms without the membership discount, because they never intended to give it to you in the first place. You’ll read this and think I’m just disgruntled, or IHG will remove this bad review. We, the penny pinching hoards, are relegated to the ranks of “consumer”, we have no recourse, we have one job— to hand over way more cash than is justified. If there is anywhere else you can stay— stay there. IHG is just a lesson in getting jerked around..Version: 5.37.0
✓ Bring back Apple Wallet Functionality!It is quite frustrating that the Apple Wallet functionality has been removed. You are one of the only major hotel chains not to malls this feature available. App also continues to crash randomly when looking at or trying to delete messages within that section..Version: 4.50.3
✓ Can’t log inMy account login info works on the website but not the app. Useless.Version: 5.14.0
✓ Login issueNice update, still can’t login…...Version: 5.14.1
✓ I’m not sure if it’s the app or the companyI am staying at ihg hotels as a group rate for some dance competitions. As much as I like lower prices, their apps and websites are a big fail. I can never sign in using Touch ID. It takes me right to the sign in page where I have to put in my password and I have the “enable Touch ID” box checked every time. The app will not let me “associate reservation with account” and I get the message “system temporarily unavailable” for months. I have to call or email every time so I get my points. It also won’t let me change my reservation on the app or website. Every time I try it says the same error message or “could not process at this time. Try again later.” Is saving a couple dollars for a place to lay your head worth all this?.Version: 4.37.3
✓ EXTRÊME température - hot tubWe always want hot tub in all our stays. Hopefully the management will fix the extreme temperature of their hot tub in this location. Last time we ended up staying across the bull ding Express because of the hot tub temperature here is damaging our skin and feel like i can peel them after. You migbt probably check out other locations and your across the bullring express with the temp. This is not normal- this is EXTREMELY HOT among all hot tubs we’ve been through. Trust me..Version: 5.27.0
✓ Update doesn't workThis update doesn't work. It won't even load on my phone anymore before it closes itself :(.Version: 4.6.0
✓ The app isn’t user friendlyIt’s horrible, this app needs a major overhaul. Can’t book handicapped rooms very easily. Many times we’re stuck with a hearing room only. Granted they help with our hearing impairments. That doesn’t give the necessary grab bars at toilet and tub. We function fine without a hearing room, not so with the mobility rooms. And the “messages” are almost impossible to erase. It’s like erasing them and then they pop back up. They need a better program or programmer to make these things smoother for the members. Perhaps an “erase all” button to erase all 50 messages would be a nice start. And another two buttons to switch one for physical mobility room and a separate one for hearing room like all of the other chains now have..Version: 4.56.0
✓ App crashesApp crashes when trying to type location into hotel search, has been happening to me for months and by the looks of other reviews everyone else too. Long time member but now the app is useless..Version: 4.55.1
✓ Estimated pointsThe points must have been glitching on app for way over a month now they fixed it because they was tired of me complaining about why was my points so far off. App was saying one thing and it was giving another. I’m trying to figure out why should I have to calculate when your system is suppose to do it for you. Then they still didn’t give us any points for the huge misleading points and inconvenience. We spent at least $1900 to get 5,000 each week instead of getting 39,000 points each week. Like I told them that makes no since we would have just take the money and brought points especially when we could buy $1500 in points and end up with 300,000 points we already spent over $1900. It’s alright to get the 39,000 each week for the three weeks we booked it’s not alright to get 5,000 each week when it was advertised as 39,000 a week. Estimations should never be that far off..Version: 4.37.1
✓ Once you can get logged in it works wellEasy to use app once you can get logged in. You have to deselect the facial ID and the remember me options then manually add your member number and password as the log in button greys out if you don’t do all of this. I’ve reported this several times via website/email/social media and it apparently gets logged but nothing changes. What’s the point in having a remember me option if it doesn’t work.Version: 4.52.1
✓ Major Security issuesI enjoy the ease of use of the app and customer service was incredibly helpful, but I do have major concerns with the security of this app. This app for the iPhone will not log users out when the password is changed. If anyone else is logged into your account and you change your password, they will still have full access to your account. My ex was logged into my account and was able to cancel a three room reservation in Detroit and book four rooms in Los Angeles. Customer service was able to cancel the new reservations and return my points. While I was waiting on the phone, I changed my password again. The reward points were restored to my account and immediately my ex was able to book 5 more rooms in Los Angeles area. The fraud department confirmed that it was from a trusted device, so it was not fraud. I had to create an entirely new account and have the points transferred, while the existing account was frozen. I spent about three hours on the phone. To confirm this, I logged into my coworkers account and they changed the password. I still had full access to their account after the password was successfully changed..Version: 5.27.0
✓ Don’t waste money on IHGNo customer service. This is an international company. Finding a phone number for customer service that works is difficult. Stays purchased through the app cannot be cancelled. Reservations are paid in full and cannot be reimbursed. I cancelled a reservation and when I realized the penalty was the entire cost of the reservation I called to ask to keep the reservation they told me it was already cancelled but I could rebook the reservation at full cost again. I fully recommend Expedia. Prices are the same and you have a larger selection hotels. The reservations are fully reimbursed. Used it for years but like Holiday Inn Express so I thought I would try their rewards program. It was a costly mistake. I will avoid IHG and all its member hotels in the future..Version: 4.29.0
✓ JayThe app would be great if it stopped crashing as soon as you open it and see your booking it crashes goes black and then it goes back to the home screen of my phone so it’s very unstable which is a real shame. Done the usual things delete and re install still the same thing. How am I supposed to use it to verify my booking when I get to a front desk it’s beyond me.Version: 4.52.0
✓ Good luckI haaate this app. When it works, it works fine enough. But good luck finding it working without any glitches, error msgs or just plain not at all. Todays encounter, trying to quickly get a room reserved WITHOUT having to get on the phone (you know, the confines of having to do this at work) but no, ‘we can’t process your request at this time’. Well, why??? Your issue? Did I do something wrong? Poor internet connection?? So I leave my office so I can make the private call to the actual hotel. “Oh, well we don’t have that room available, that’s probably why it didn’t work.” Ok, so I’ll go back to my office and try for a room that IS available. Besides, I want to do a cash/points split and the hotel can’t do that, HAS to be online. I try again and nope. Still ‘can’t process your request at this time.’ I have to leave my office AGAIN, call the lady AGAIN but she at least remembers to tell me the good news that they can’t offer any points purchases. Well great. I’m just being accommodated at every turn here. Thank goodness they have an app. for that. 🙄🙄🙄🙄.Version: 5.7.0
✓ Payment methodNeed to be able to have more than one CC on guest profile. Need to be given room rate in local currency not my home currency when travelling internationally.Version: 5.31.0
✓ IHG needs to step their game up.Just made a multi-day Christmas time reservation at InterContinental of San Francisco Mark Hopkins. I have had the IHG app for the better part of a year now. I was attempting to use the app to reserve some activities locally for my wife child and I to do while enjoying our stay. I’ve ran into more problems with this app than any I have EVER used. I haves tried making adjustments to the guests I’m bringing when attempting to make reservations but ever single time it resorts back to just 2 adults. Then after Dozens and dozens of attempts I got it to take 2 Adults 1 Child. Then went to check out for a San Francisco Grand Tour and Alcatraz Tour for the three of us. Filled out all of the pertinent blocks of info including passport info, ie; Passport Numbers, DOB for all parties all credit card info and on then it failed to take it just says “Book Now” at the bottom bar. Scrolled up and down to check and ensure that all info was correct and filled out it was. Hours of checking, clicking and patience and to no avail I have not one thing booked for my trip. Starting to rethink this InterContinental Ambassador and points program. IHG has really got to step it’s game up..Version: 4.36.1
✓ ProblemSince your last update of your application yesterday, I am unable to connect to your application with iPhone 13 Pro Max , Thank you.Version: 5.14.1
✓ Can’t use AmexEven though Amex cards are accepted, the CVV area only has room for 3 digits. Amex cards have 4 digits. This makes using your Amex obsolete via the app. Come on guys, you can do better!.Version: 4.18.0
✓ Difficult to Find “Book Stay”The app is frustrating when trying to make a reservation. I can search for a location. I can see availability. I can look at and choose a room (1 bed, 2 beds, Suite, etc). I can select a discount. What I can NOT find is the actual place on the app to BOOK the stay with all the information that I entered. Instead I must use the website - which by the way, clearly states “BOOK”. Another frustration is the portrait orientation of the app. I would greatly appreciate the app being able to rotate to landscape view. Honestly, rather annoying when I am using my Bluetooth keyboard. The app is ok for finding an established reservation and giving information about the upcoming stay..Version: 4.21.0
✓ Can’t log inCan’t log in at all, always say there is something wrong and won’t let me get into my account.Version: 5.14.0
✓ Can’t sign in - still!I fill in my ID and password but the sign in button can’t be clicked. The app is completely useless. Given the size of IHG I’d have thought they could pay some decent app developers to come up with something better than this. The recent update has completely ignored this major flaw - and I’m not the only person having this problem.Version: 4.53.2
✓ One of the worst appsThe app is rubbish. I stay at ihg a good deal, but avoid using the app. You select the dates and hotel then try to book. You end up going round in circles. Asking to sign in which you do then ask for your address, which you do ( despite having made god knows how many bookings before) then ask you to sign in ad-infinitum. Unfortunately I was away traveling had no opportunity to use the web site, the hotel selected when I could had jumped in price by over £30. Not going to stay ihg this trip and gong to consider moving over to another chain..Version: 4.36.0
✓ Maybe not the ‘best’My review is of the app, which actually is rather good - the one star is the fact for the rewards program; I’m a spire ambassador- in comparison to my Hilton diamond I get absolutely bugger all... guaranteed lounge entry, no; just about every stay an upgrade, no; free breakfast, no; bottle of wine in the room once in a while - indeed once... Hilton 6x .. I’ve taken an active choice to walk away from IHG,sorry that’s business - learn to reward your 10k a year customers - app fine tho, but as you’ll appreciate I have access to many good free apps.Version: 4.6.0
✓ Not able to login to account while IHG.com works fineNot able to login to account while IHG.com works fine.Version: 5.14.0
✓ Club LoungesApp needs a clear indication that there’s a Club Lounge on the property. Have to dig into various descriptions now and it’s totally inconsistent. Also, need to have Member Number added to email automatically when emailing a hotel. Hard to look up now, as you need to exit email to look up in the App. Good otherwise!.Version: 4.18.0
✓ Less than thrilled.This app (and the whole IHG thing) is not all they make it out to be. First, I am a “Diamond Elite” member. According to the hype, I get all kinds of perks - NOT. About half the time, I can call the hotel direct and get a better price if I have the time so the app is handy for that. I’ve even had people at the counter tell me that they can give me a better price. Second, any time I use points to get a room, the rooms are VERY limited or non-existent. Third, other “perks” are equally as useless - “Free room upgrades”, for example. To get one, you have to wait until you’re 24 days out to try and get it. Good luck! After they make you wait, then it’s, “Oh, we’re so sorry. All those rooms are sold out.” Yeah. Thanks for nothing. If you travel a lot like I do, you can get hundreds of thousands of points for free rooms but don’t count on any perks. They are just good PR talk..Version: 5.5.1
✓ CrashesApp won’t stay open. Crashes whenever I try to enter. Absolutely useless as a traveler. I can’t see my bookings or make additional bookings..Version: 4.27.0
✓ Has some bugsGreat app but it has some issues. Every time I go to the app even though I have my remember sign on in enabled, I still have to sign on every single time. Also my canceled reservations still show as active reservations when you go onto the app. And then other times there is just an error in the in the app will just not work. The app still does all the normal functions as far as for booking a reservation and shows Great hotel options but it has a lot of glitches that just really make it inconvenient. If you have thousands of members who are loyal to you I think you should work a little bit harder to make sure that everything is easy and accessible..Version: 4.25.0
✓ Terrible app, not user friendly at allI tried to book a room at a Crown hotel through the app but there was so little information about the rooms that I gave up. Not even a photo available. I prefer to know what I’m paying for when I travel..Version: 4.6.0
✓ Customer service needs serious work.I use IHG for business sometimes. Depends on the price of the hotels I’m seeing wherever I’m going. The app is decent. It has a lot of screens where the words are cut off and you can’t see enough to know what option you’re selecting. Where IHG really falls short is if you have to call them. Everyone is nice but it’s obviously an overseas call center with people who barely speak English. Combine that with heavy static noise on the line and it’s pretty frustrating. So much so it’s driven me to other brands with USA based customer service. If they would work on that and dial in their app, it would be top tier. As it stands, it’s middle of the pack only on a good day. I can’t recommend it as a “go to” app, so keep looking..Version: 4.41.0
✓ Don’t leave your card information on IHG appThis app is easy to use. In fact it’s too easy to use. I stay at hotels a lot for work and I had my credit card information saved on the app. I was looking at a hotel and went to swipe out of the app and accidentally hit reserve on the hotel I’d been looking at. Without asking me for any sort of confirmation to reserve a hotel the app made a reservation with the card I had on file. When I called to see if anything could be done about the reservation I was forwarded to someone trying to sell me a timeshare. I ended up losing a deposit on a hotel that I hadn’t intended to reserve. I used to love IHG hotels, they always seem like the safe way to go, but I won’t be staying with them anymore. They have predatory practices and are only interested in the money they make not in their customer’s experience..Version: 5.5.1
✓ Logins not workingWeb browser login works fine but app returns an error, as others have mentioned..Version: 5.14.0
✓ Be careful When Using This AppBe sure that you check before booking on this app that the description of a Hotel’s location is accurate. I was misled about a Hotel‘s proximity to the Greensboro Airport, and then insured by the hotel I mistakenly booked at using the app, that my cancellation fee would be waived. All I had to do was call the manager of the indigo hotel in Winston Salem and he would waive it, according to the front desk. Well, the manager did not do that, and by the way, even balked at his hotels association with Holiday Inn. I’ve been on the phone on and off with a Holiday Inn all day, and I still can’t get any reasonable resolution. Proceed with caution when using this app because if there is a mistake, don’t expect customer service to help you out. What you might get is your wallet $175 lighter after having to deal with a snarky hotel manager and the customer service team oh thank you for being a gold member and then proceeds to ignore you. I am very disappointed, as I usually start with a Holiday Inn’s when I book business travel. And trusted this app obviously way too much..Version: 5.24.1
✓ Shows the wrong countryI’m looking for hotels in Stockholm, Sweden and type that name in - all the app shows me are hotels in Finland!! Epic fail..Version: 4.10.3
✓ App not workingI was logged out for some reason and now can’t sign in.Version: 4.48.1
✓ Login IssueNot able to login through app, web version works fine.Version: 5.18.1
✓ They don’t solve problem just kick the ball.Whatever a elite level you are, when u met problem, nobody are there to solve the problem. I am a platinum membership holder. I called the reservation center and made a reservation for my friend used points. I told the agent I won’t present there and provide all my friend’s information also ID number. When my friend arrived, he is rejected to check in by the front desk because they didn’t find any information on the system. I called back to reservation center then every time they said they cannot solve it and let me contact some else. My friend is confused and I feel embarrassed. The hotel said if the reservation center can sent them a email, it will be fine. However the reservation center refused to do that. TBH It’s time to consider another brand..Version: 4.39.1
✓ Holiday inn express Catoosa okI have been a member of IHG for 17 years and am a platinum member. Me and my family have stayed at the holiday inn express in Catoosa ok several times. The hotel is clean, rooms are great and in the past all of the staff have been friendly. My family and I reserved two rooms for today and I checked in around 3 pm and asked Julie, the desk clerk if we could have our rooms next to each other. I then asked if she could switch rooms with someone that hasn’t checked in and she responded with a very sarcastic tone and sarcastic look on her face that she would try! I was very stunned about her response and said I wasn’t trying to be rude. She said you are being pushy. Really? One question and I’m being pushy! Julie is so rude and the behavior is unacceptable. Although I like this hotel why would I come back if this is how I am going to be treated. I hope the hotel owner does something about her behavior. Her bad day is not my my bad day..Version: 4.54.0
✓ No landscape on iPadThe sign-in process has got better in the latest release which is good. The iPad version needs more work. Particular when using on an iPad Pro as it does not support landscape mode. Hence no very user friendly when using with a keyboard..Version: 4.8.1
✓ App is now brokenI’ve used this app for years & it’s been great. But, the last version will not allow me to login to my account. I can login just fine through the web browser. Nothing else has changed on my 11 pro max except doing regular OS updates. Having to navigate through a web browser is getting old & you may seriously loose a multi decade customer over this. But after speaking to “ customer service “ about this three times, I’m not sure you care at all. Please fix your app. Update: The app seems to be functioning and my CC info hasn’t been stolen for 6 months now (which is a great run). So, if your willing to spend a few hours on the phone fighting for the points that you’re entitled to, with an over seas help desk who treats you like YOU are trying to scam THEM, this is the rewards plan for you! Seriously, check your points like a hawk. Especially if you take advantage of any of their special points rates or promotion offers. They count on you not noticing. It’s a garbage rewards plan but if you force them to do what they should, it can be worth while..Version: 4.51.1
✓ Points goneI began travelling for work again. Decided to get my points cards going. Check my IHG app and all my points are gone. I didn’t realize they expire. It would have been nice if they emailed me, since they have no issues emailing me spam constantly. Called and was told there is nothing they can do. Going to have to go with a different loyalty program with good customer service if they can’t help out..Version: 5.40.0
✓ Could be awesomeWhat would make this app even better is providing the price of a room over a series of dates rather than a preset date that you have to choose. You could then toggle through the dates until you find the best price..Version: 5.41.0
✓ Ok. But Could be better / more usefulThings missing that would make this 5 star: - ability to easily see reservation numbers of past stays - ability to get an e-copy of final invoice in the app (pdf for example) - auto posting of invoices to the app as the hotel always has the loyalty number but often doesn’t send the e-folio - ability to check out on day via app and agree charges.Version: 4.27.1
✓ Could be betterMy app was working just fine until a few days ago! Every time I wanna make a reservation or look for something, the app keeps crashing! There is no update available! I’ve written to customer service, never received a reply! Even reinstalled the app, that didn’t work either!.Version: 4.52.1
✓ Terrible experienceOne if the worst transactions I have ever made. I made an reservation Thru the app. I showed up at the hotel and they had no record of it. Have them the confirmation and they could not find it. Told me they would cancel the reservation and put me in as a walk-in. I said no because IHG would charge me for not using the reservation. I insisted on calling IHG which I did. After much conversation I was escalated to a supervisor. She confirmed the problem talked to the clerk and it was resolved but alas I ended up billed by the hotel and again by IHG anyway. Double billed. With heroic effort I was able to get a phone number of IHG. then they proceeded to tell me yes there was a mixup but has to be solved by hotel not IHG. SPENT ANOTHER half hour on phone and got a case number. Passing the buck back and forth. Blaming it on the other guy but making me responsible for following up to see if it is fixed. It is almost unbelievable for a customer to be treat this way. A better answer would be @ I will solve this problem for you and call you when it is resolved or with 72 hours if it isn’t. Bad guest relations..Version: 4.15.0
✓ BreakfastAs a regular intercontinental Singapore visitor I looked at the prices including breakfast ($44 per night for 2 people ) As I had points I then chose to use these to pay for the room. However it did not appear to allow me to include breakfast. This is really poor. You should be able to use points for the total stay including breakfast. If you are able to do this, the app is definitely misleading..Version: 5.37.0
✓ Declining Value of Loyalty.Regularly need to chase up missing points. Too frequently are these issues resolved after 2 or 3 email exchanges with rep’s who have no contact with each other. Also noted the reducing number of nights that ‘qualify’. Some of my custom now goes elsewhere. Hotels essentially what you pay for - some poor, some good (too) few excellant..Version: 4.12.0
✓ Where is the iPhone x appHow lame to be months after the launch and still have this ugly part screen app. Thought today's update would address that. Disappointing.Version: 4.9.0
✓ POSDoesn’t work waste of time going to stay at another hotel. Can’t log in.Version: 5.16.1
✓ Fix sign in!,,Continue to get “something went wrong, try again or contact customer care” message. Contacted and told it was passed along to tech department..Version: 5.14.1
✓ Lost reservationI’ve been an IHG member since 1996. Made a reservation in January 2023 for a week in May 2023. I regularly check the app to verify the reservation and all was fine until today, April 23, 2023 when the reservation was “not found”. Called IHG directly and they told me the reservation was canceled on March 30th. Obviously I didn’t do that. Finally called the hotel directly, (earlier attempts went unanswered). They said the reservation was still valid and no cancellation was showing in their system, but IHG corporate showed cancelled?? They said it must be a glitch in the app-not a good thing. Deleted app and reinstalled but still not showing reservation. What good is the app if the information is wrong???.Version: 5.20.0
✓ Forces me to verify my number but the text never comes through!The latest version forces me to verify my number but the text never comes through, tried different numbers and still never works. The most ridiculous thing is that it blocks the entire access until having the phone verified making the app dysfunctional.Version: 5.4.0
✓ Update lost functionalityApp has been good and I have used constantly in past without the problems that others have mentioned. However now unable to view Stay Details and when click on the link, it closes the App on my iPad. Never had this issue before so must be a recent update issue..Version: 4.34.7
✓ Horrible appWill book a different hotel chain based on the experience with this app alone. I simply wanted to know difference between room categories at a property I was thinking of staying at. Impossible to find that info in any kind of meaningful way. App designers need to think like potential customers, not like database designers....Version: 4.49.3
✓ Good ones and bad onesI want to start by saying, you have the best prices and I love all the hotels I’ve stayed so far. They acknowledge me as a member and over all my experiences have been good. But, there has been a couple of occasions where you made mistakes and even have a case number but, nothing got resolved because no one bother to call and help me. I’ve traveled to Mexico and stayed at your resorts and wrote 3 times the same review and the hotel never approved the review to go public. It was a bad review because that’s what I got, bad service. I will continue to stay at your hotels but, I hope I never encountered a problem because you do not follow through. I foresee lawsuits if you continue to ignore customers complaints..Version: 5.35.0
✓ No ability to download receipts for expensingThe app works fine for the usual ability to show your stays and upcoming reservations, as well as search for hotels and make reservations. It lacks digital key which obviously requires infrastructure enhancement at the hotel, though it’s becoming common among other brands. My biggest annoyance is the total inability to download a proper hotel folio/receipt from a past stay. If you travel for business, this is mandatory. Their only hotel bill is an html version with ads and nonsense on it, which is totally unsuitable for upload to Concur or other expensing platforms, not to mention inappropriate for documentation purposes in general..Version: 4.50.2
✓ Not happyNeed to change the opening settings... I still see that you have a pin password when in fact it isn’t anymore and makes it hard to access the app.Version: 4.37.3
✓ Can’t loginI’ve been staying at one of IHG’s suites for about 4.5 months so I’ve built up my reward points big time. I’m about to move and travel across the country so I decided to download this app so I can login and have an easier time booking my next stay. Unfortunately the app is glitching and doesn’t let me sign into my account. It looks like everyone else is having the same problem. I decided to try going onto their website and sign in that way and it seems their website doesn’t want to let you sign in. It keeps going to join the rewards program instead straight to existing members login. I hope the developer/person in charge for both the website and this app fixes this problem fast. This makes it difficult for returning customers to want to use your company again..Version: 4.47.1
✓ Cannot open since updateI could not open app upon my return from Asia. I deleted and reloaded twice since Dec 18 and still cannot sign in. It simply spins and then you cannot close it down aside from double clicking home button and swiping up..Version: 4.37.1
✓ UselessApp won’t allow signing. Keep getting “something went wrong”..Version: 5.14.0
✓ No Horizontal AlignmentTotally useless on an iPad/iPad Pro. Make it horizontal like every other iPad app out there............Version: 4.25.0
🙂 IHG Hotels & Rewards Positive Reviews
IHG Hotels & Rewards works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact IHG Hotels & Rewards.
⛔ IHG Hotels & Rewards Problems
