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Westlaw App Complaints & User Negative Comments 2024
Westlaw app received 51 complaints, negative comments and reviews by users. Have you ever had a bad experience using Westlaw? Can you share your negative thoughts about westlaw?
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Westlaw for Negative User Reviews
✓ Greedy pplInaccessible for students..Version: 7.0.0
✓ Unusable for studentsDo you guys seriously not read these reviews? Surely enough people have pointed out that this app is completely unusable if you have an institutional login provided by your university. I am studying with the Open University and have access to Westlaw as part of that (via OpenAthens). But I cannot use that with this app. Why is this, and when will you remedy it? Me v Westlaw [2021] UKAS 1.Version: 7.1.0
✓ Change went from 5 to 1Why have an app if no one in your organization understands the app and can assist with it. Please fix it back the way it was prior to this terrible update..Version: 7.0.0
✓ Could Use NotationsMy biggest complaint is that the app does not support notations—so if you are doing research on your phone you cannot add notes or highlight text. Would love to see this resolved in the future..Version: 6.0.1
✓ Lacks iPad Pro functionalityThis app needs to be updated to support the new iPad Pro screen resolution and enable functionality for the Apple Pencil..Version: 6.1.1
✓ Highlighting?? Related Documents?4 years ago I wrote a review complaining that the highlight function was not working. Now, however, highlighting seems to be eliminated altogether. What gives? I want this function. Also, for the huge amount of money I pay for "Related Documents," I expect them to come up in the app. But, no, I can't access them. Big disappointment. That means I can only use the app for light research - and not to access everything I pay for. Disappointing. Third, I'd like to change the screen that welcomes me when I open the app. The "alerts" screen is pointless to me. I'd rather see favorite resources, like on the web interface dashboard, or anything else. Overall, having the platform on my phone is awesome. If I wake up in the middle of the night lying in bed, if I'm in the hallway at the courthouse, or if I'm a passenger in a car, I don't have access to a full computer and I like the ability to research on my phone. But, for the money I pay a month, I expect premium service from an app like this and I have high standards. Westlaw is supposed to be the Ritz Carlton of legal research. If I wanted less capability, I'd go with Fast Case. Hence the 3-star review. Hope someone who can make changes reads this..Version: 4.2.2
✓ Useless to studentsWestlaw offer services to institutions such as Universities, which in turn offers their law students with access to the Westlaw database - for some reason, Westlaw limits this access on the app, therefore blocking all students from accessing their database and making it completely useless. Greedy!.Version: 6.1.1
✓ Organisation loginWhy is there no option for ‘organisation login’ I need to log in through my organisation. But it doesn’t logging me in when I type my user name and password..Version: 5.0.1
✓ Used to be a good app - now it's worthlessThis was a good, not great, app, but now I can't even log on, because the keyboard does not pop up to let me enter my user name and password. Please fix this!.Version: 6.1.1
✓ Can't log inCannot log in as a law student. No option to select the institutional log in. App is essentially useless unless you have an individual login.Version: 4.0.3
✓ Pretty terrible for a professional appPretty terrible for a professional app..Version: 6.3.1
✓ UK coverage?Does not appear to recognise details of UK subscribers.Version: 4.1.0
✓ NonfunctionalThe app will not allow me to download courses I’ve purchased..Version: 7.3.0
✓ Current issues1. Cannot adjust font size 2. Must set citation format *each time* you copy..Version: 7.1.1
✓ UselessCompletely agree with other review - as a law student with academic access this app will not work. It does appear Thomson Reuters are only making available to full subscribers. I’d have even paid for the app if it allowed access from Shibboleth login, as I’m sure would thousands of other students - so they have really missed a trick here!.Version: 6.1.1
✓ No support for UK Westlaw.UK westlaw is poorly usable on mobile devices through the website. I thought the app would be better only to find out it’s US-only..Version: 7.3.0
✓ Can’t freaking scroll case results!!!I only want to look at cases, but when I select the cases from my search results, it stops letting me scroll. Completely useless for research if your top result isn’t what you’re looking for..Version: 5.2.1
✓ Waste of storageI cannot use my UK institutional log in. I have seen a review where Thomson Reuters replied to a review and I think there needs to be UK support as well as US support. It would be helpful! Until this happens, it’s a one star review from me. Not impressed in the slightest..Version: 7.3.0
✓ Won't loadPerpetually "preparing [my] session" but never fully loads. Bug fix, please?!.Version: 5.0.1
✓ Having basic issues with navigationI will filter for jurisdiction and the app will simply forget the filter in future searches. The app is less intuitive than the website when the opposite should be true if it was designed well. Westlaw is an extremely expensive program for the technology backing it to be so lousy..Version: 5.0.1
✓ UnusableCrashes as soon as I try to retrieve a case. Completely useless..Version: 6.4.0
✓ Following links loses place in caseWhile reading a case, when I click a link to another case or a statute and then click the back arrow to return to the original case, the original case reloads at the top instead of remembering the page I was on when I clicked the link. This makes the app virtually unusable for me..Version: 6.1.1
✓ Not Compatible with Westlaw UKThere is no app available if you use Westlaw UK which is a big let down as I am a UK law student and regularly use Westlaw. Would definitely suggest to the developers that a version compatible with Westlaw UK is needed..Version: 7.3.0
✓ Mobile experience is terribleWhile Westlaw is unquestionable the superior legal research tool on the desktop internet, it’s barely useable on mobile via this app or the mobile web. Westlaw just doesn’t seem to care about providing even a minimally acceptable mobile experience. This app is about 5-10 years behind where it should be, which is inexcusable for a company with such a sophisticated (and expensive) product. It’s too bad, because every attorney wants a fully functional legal research tool that’s integrated across all of the platforms we use, especially iPad. This is not that tool, for sure..Version: 6.3.1
✓ Not optimized for productivityThe app is not optimized for use on newer iPads. There is no support for multitasking features such as Split View, and the UI isn’t even correctly sized for the larger iPad Pros..Version: 6.1.0
✓ No student accessNot possible to sign in with student/university credentials..Version: 4.2.1
✓ Fix 12.9” Screen SizeThis app does not fill the screen of a 12.9” 2018 iPad Pro. Please fix and I will increase rating. For now, it’s pointless to use this app over the website..Version: 6.1.1
✓ What happened?This app was usable when I needed to quickly reference something. It hasn’t been great for research at any point, but at least it was readable. Now, after the latest round of updates following iOS 11.1.1, the graphics and text are all way to big. Either this app doesn’t support dynamic text, or the developers adapted it for iPhone X, and didn’t care about the users with other versions of iPhones. Please fix this. Your app looks terrible. *UPDATE* The graphics issue was resolved in a recent update. Thank you..Version: 5.2.0
✓ Doesn't work in UKWhy is the on the UK App Store when you can't log in with a UK login?.Version: 4.2.2
✓ Would provide a more helpful review if I could access the app..I have an organisational subscription to Westlaw and have to date (for a year or so) been unable to use the app in any way as it doesn’t seem to recognise my login details. I can login using any internet browser without issue but the same login details don’t work on the app - regardless of which ‘login method’ I use. Quite literally a useless app..Version: 6.2.3
✓ Devolved Over TimeThis app used to be functional for basic research, but it’s gotten worse with each update. Good luck trying to find what you need if your search returns more than a few cases. You can no longer sort the result, or search within the result. Worthless for anything but looking up a particular case with a citation..Version: 7.0.3
✓ Freezes During LoginYou would think that with the exorbitant amount of money they charge for access to a glorified Google Scholar, the app would . . . I don’t know . . . work?.Version: 6.1.1
✓ The function to sign in doesn’t workI can’t even get past the first screen because there is a bug that prevents the key board from popping up. Therefore I can not enter my credentials to access the app. One pass (which I don’t have) works but not traditional user name and password..Version: 6.1.0
✓ FailI never write reviews for apps. But I felt quite compelled to write one for this app. It's terrible. It took me 10 seconds using it to realize it will do me absolutely no good. I was hoping for a dumbed down, streamlined Westlaw Next I could use in court. What I got was a sad, obligatory app release to appear like Westlaw is competing with Lexis by having an app. Check out the Lexis app to know what a good, usable app looks like. This is not it. One example of this app's fail-ness: the headnotes are now footnotes. You must click their links from the text to read what you just read. That's not why headnotes exist, obviously. Another example: no way to see cases that cite the document you are looking at, at least no way I could easily find. I use that feature all the time, especially for making sure the attorneys are correctly construing statutes. It would be nice to be able to do that quickly in court like the Lexis app allows. Not with this app. TLDR: it's terrible..Version: 4.2.0
✓ Institutional loginAs other reviews mention this app is unfortunately made useless for most students without the facility to login via one’s institution..Version: 6.0.0
✓ Low tech, hard to navigateGreat idea but poorly executed. This app is so low-tech and clunky it will have you run back to your browser. Why can’t Westlaw create a fully integrated app with all the same functions and ease of navigation as the desktop version?.Version: 5.3.0
✓ I way to log in?Can not log in using institution?.Version: 7.1.1
✓ ProblemWhen searching Blacks Law Dictionary (that is where my trouble has been, but I suspect this might be the case for all searches) the search results are presented in alphabetical order. The problem is that there seems to be a limit to how many searches results can be seen (it appears to be 80). This problem is compounded by this: the 80th result is always the last alphabetical result, and the count moves backwards in the alphabet after that. So the first result for, say, "court" starts in the Ls. This is a problem because it eliminates roughly half an alphabet worth of results. It would be greatly beneficial to either organize the search results by relevance to the search requested or to allow the total number of search results to be presented to the user. As a new first year law student, I hope to be able to utilize my iPad as much as possible, and a fix like this will go a long way in helping. Thank you..Version: 2.6.0
✓ Missing features, grotesque designMissing basic features of the web site, like jumping to next instance of found term. Everything looks enormous on iPad Pro 12 inch. Everything about this app screams “I don’t care.”.Version: 6.1.0
✓ No iPad Pro SupportIt appears that they have given up on the development of this app and the website. Not sure what happened..Version: 5.3.0
✓ Can’t sign inLike another user, I bought a new iPad and downloaded the app. It won’t let me enter my user name or password. This used to be a great app, but I can’t even use it!.Version: 6.1.1
✓ WorthlessDockets are not available..Version: 6.4.1
✓ Truly terribleThe Westlaw website is bad, and this app somehow manages to be even worse. It is very slow, documents often don’t load, and the interface is poor. Of course, the necessity of an app at all is a problem. There should be no reason why the website itself can’t be programmed to work in Safari on an iPad..Version: 6.4.1
✓ Wish it had all the same features as websiteThe app is great for pulling up cases, however it could be better for law enforcement if certain others areas could also be utilized such as public records searches in the app..Version: 5.0.1
✓ Can’t use the app.I mean its pretty useless if you can’t access the app beyond the sign in page! Simple update to allow individuals to access through organisations and I’m sure it’ll be a great app..Version: 6.0.1
✓ App does not allow you to sign inI bought a new iPad. When I downloaded the app it would not allow me sign in, making it useless. I have tried deleting and re-downloading, nothing. This is really disappointing because the app worked great for years..Version: 6.1.1
✓ Neglected and flakyInexplicable fails to retrieve documents with no meaningful explanation (other than a “problem”) and not optimized for the 11-inch iPad Pro nearly a year after its release. It seems like they are just ignoring the app..Version: 6.1.1
✓ Don’t botherVery poor functionality. Better to use the laptop and save the phone for a mobile hotspot. Keeps signing out. Difficulty signing in. Can’t scroll through results. Filters don’t work. Poor design..Version: 6.4.1
✓ No dark modePlus, it’s mission impossible to pull up 1.163(j)-4(b). I even tried Treas Regs 1.163(j)-4(b).Version: 7.2.0
✓ AwfulCouldn’t perform searches or download documents. Worthless..Version: 5.0.1
✓ Westlaw app..This app. Inconveniently arranged. It did not work properly for me. Allowed me no research. Or any info. Whatsoever. After attempting to explore and compare different Histories nothing worked when pressed. Giving this app one star is generous..Version: 6.0.1
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