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When I Work Staff Scheduling App Complaints & User Negative Comments 2024
When I Work Staff Scheduling app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using When I Work Staff Scheduling? Can you share your negative thoughts about when i work staff scheduling?
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When I Work Staff Scheduling for Negative User Reviews
✓ AvrilgilliesI think the app is good covering all aspects however it does not notify you when you have been given a shift or let you know the shifts you have signed up for, this would be helpful if this could be changed.Version: 7.5
✓ Messages Keep DisappearingSometimes messages disappear in chats and you don’t know whether or not the other person has had a chance to see it.Version: 11.10
✓ Great scheduling, dodgy messagingI really truly love this app for scheduling and the open shift feature. The app itself could use some serious work, however. If the app is already open and times out, it will allow you to type and send messages but after you hit send, if you think to look back to it, you might find a little exclamation point symbol indicating that your message is lost in the void of cyber space. If you don’t look back, the message is still lost and you don’t find out about it until someone gets upset that you didn’t reply to them. This can be disastrous if the staff members contacting you are saying something like, I’m sick or injured or I’m not coming to work. I have begun training my staff to close out the app after each use, and to open it new so they get a refreshed page. This helps somewhat..Version: 11.7.2
✓ Ok but glitchyNice app overall but can be difficult at times. Sometimes it won't allow clocking out, won't load at all, or logs me out at random (usually when bad internet connection)..Version: 11.6
✓ App crashingApp constantly disconnects, refreshes, or completely closes while I’m using it it, no matter how many times I update my phone/the app. I use it for work and management have recommended solutions but none have worked, and I don’t have this issue with any other app..Version: 6.4
✓ Awful!!Usually I don’t leave reviews on apps but for this app I need it for work and it’s glitches has created complications for my every day life. I updated the app and when I reopened it kicked me out of my work group. I tried to log back in and it said find a workplace and I typed in my job and it said it was waiting for approval from my manager but the same email that said I was waiting for approval is the email where I get notifications from this app saying my schedule as if I am already in the group even though when I go into the app it says it kicked me out. it’s super Frustrating because when I go in the app I can see my self as one of my coworkers like it’s two separate profiles even though it’s the same email and same profile which makes no sense. This is an app I need to see my schedule for work and to see my work chat for work updates finally my manager had to except the request that made it look like I was a separate profile but I have only signed up with one email and it’s the same email I used for them to accept me back in. So we had to start all over and I can’t see my past schedule or my hours but I can see my other profile that apparently doesn’t exist anymore.Version: 6.5.1
✓ DOESNT WORKWaste of time. Spent hours editing it and sending out notifs. None of my employees received anything over days of attempts. Neither email or texts received..Version: 8.8.1
✓ Bad app designI have had When I Work for some time now, and I have had multiple bad experiences with this app. As a teenager trying to dip my toe in the water when it comes to work, I don’t think that it’s fair that I have to deal with my manager reprimanding me over missing a shift due to the apps poor coding. It is extremely scary knowing that your boss is irritated with you missing a shift and constantly having problems with the app. I shouldn’t be put through this and nor should anyone else. To clarify the exact problem I had, I experienced login problems via Apple ID. Every time I tried to use Touch ID it would take me to a blank screen with one two options. One to find a new workplace or create one. I finally figured out that since I had already registered my account under an iCloud account, I could just log in via the email. While this may seem like a simple solution, this is a product of poor app design and should be fixed immediately..Version: 8.8.1
✓ OkI had a bad initial experience; but, after deleting and reloading the app, it Almost became useable. My main suggestion now would be to change the placement/color of the Clock in/clock out button, and the Take Shift button. They are the same and easily confused in haste. I picked up a shift unintentionally, because I was trying to clock in. The app froze...couldn’t clock in. Back out and came back in...pushed the button. Apparently came back to a different screen and ended up signing up for a shift that I didn’t want. Another update: received notification that the schedule for the upcoming week was released...so contractors can pick up time blocks. I cannot see any of them. Next week is blank. In fact, every day is blank. I’ve never been able to access this to sign up for blocks. Ever. Which means I can’t get priority on the jobs. In case I’m just missing something, I tried their tutorial videos...and what do you know?...they don’t play. None of them. Every one is a black screen. Well done..Version: 5.7.1
✓ Unnecessary updateI’m sorry but the new update is terrible. It deleted ALL my availability for the rest of the year which I just input 3 days ago which took me ages. And now I’ve been forced to input all my availability again on an even worse interface that took me twice as long. The new availability interface, both in the app and on the computer is very annoying and clunky to navigate, and also unclear. The other one was much simpler and smoother to use and the option to add multiple availabilities was really convenient for those of us who work casually. My boss just notified us that EVERYONE (40 plus people) from our workplace will have to input their availability again because they all got deleted due to the app update. We rely on this app heavily and have a strict rostering system that was just finalised yesterday and now my boss has to start from scratch. Please go back to the old interface for availability preferences. Really disappointed..Version: 5.6
✓ Usability across devicesThis app has been the most user friendly so far and simple to use for different stages of staff computer-savyness. My family has employed several person that ‘don’t necessarily’ use a computer or smart phone for many activities but they say they all like the app, and Most of the time are able to open it on their phones But they can not see each other’s schedule, even when published. My motorola phone cannot do the same things as my iPad or laptop, which can be a hindrance. The free features are good and I would pay for more features if it cost less & I was able to at least be able to do more on my “smart phone”, like fix the schedule. And if everyone in their category could see each other’s schedules. I love the ability to message on the app itself. Thanks for the quick response from customer service & the follow-up..Version: 8.8
✓ It’s okay?This app has been nice for scheduling purposes, however, I have add major issues with the “workchat” section. First off, I sometimes don’t get a notification that a text has been sent in the group chat. This has happened on many occasions, and it hinders my ability to pick up extra shifts or cover shifts. Secondly, I am having major issues with once I send a message, it disappears on my end. I don’t know why this happens, and it’s simply frustrating. I then have to send another text because I am unsure if the person has received my first message. I have the iPhone XS, so perhaps my phone is the issue, but I have the latest software upgrade from WIW so my phone model shouldn’t be an issue. Perhaps other people are having the same issues as myself, and would love to have my issues resolved because it’s annoying. However, I like how it’s a scheduling and a message app which is convenient. I just wish the issues with the messaging would be fixed!.Version: 12.0
✓ Ok, but extremely lacking...My company just switched from HotSchedules to When I Work and it’s been interesting trying to adjust. For the most part I like it so far, it has some features that HotSchedules didn’t have and I think my discomfort with the layout of things will go away the more I get used to it. By far my biggest gripe with the app is with messaging. For one I am only able to message my supervisors and managers, not my fellow colleagues or general manager. Also when one of my managers sends out a message through When I Work it goes to my email. I don’t understand how there’s no centralized inbox for messages. The communication aspect is extremely lacking and so frustrating coming from an app that had this incredibly obvious feature..Version: 8.7
✓ Fantastic app with one huge conThe cons are the fact that not just for me but my other co workers will send messages and sometimes they dont go through even if you send them several times. This is a huge factor considering if you’re running late or if you need to write necessary information sometimes you cannot contact your manager to let them know. That bug hasnt been fixed for well over a year. a smaller detail to add is the photo quality on this app is horrible so if you need to send a photo for whatever reason you wont be able to see it due to the quality. other than that this is a wonderful app and it works beautifully..Version: 11.10
✓ Does NOT have an improved Schedule View.From a scheduling POV, previous versions’ method of filtering the view was FAR more efficient. The clunky “improved” view may bearable for an employee checking out their own shift, but not when you’re scheduling several dozen employees across several location, working through the week..Version: 5.5
✓ Help!!I tried to sign up as required and I now get endless emails that don’t concern me. I can’t unsubscribe as it won’t let me and I now seem to be eternally trapped in this nightmare of notifications. If I could give a negative star I would but 1 is as low as I’m allowed to go. I want out, but I appear to be trapped in perpetuity with no hope of salvation from this nonsense of an app. Set me free, I hate this!!.Version: 9.8
✓ Employees complaintsThe app in theory works. How ever, you need wi-fi to use and even that it will say there is no internet connection at work or home. With notifications turned on most people at work don’t get notifications. The drop or swap shifts is very basic, however I don’t know if that’s from workplace management or app development. Keeping in mind we use it in hospitality..Version: 6.7
✓ Attendance needs workI’m a huge fan of When I Work we recently started using the attendance app as well. However It takes me almost an hour every pay period to fix my staffs hours. When I work doesn’t offer any kind of automated rounding which would stop unintended overtime. Example an employee clocks in 3 minuets early and clocks in 4 minutes early from lunch and then 3 minuets late clocking out. So every day you have 10 minutes of overtime, that adds up to a huge amount of unintended and in un- authorized overtime. If they would provide an option for overtime rounding that is already approved by the labor department It would make processing payroll much quicker. Btw the law states under 8 minutes round down over 8 minuets round up. 8:03 gets rounded to 8:00 and 8:08 gets rounded to 8:15 Hopefully this gets addressed soon..Version: 5.8
✓ Use to be betterBiggest problem of this site now is there is no where to request availability for certain times. For example, I might have a dr appointment in the morning and available to work 11-7 or 12-8 but busy in the am. Or busy after 5:30pm so can only do an am shift. There use to be a section for that to be added. Not just days off. It makes it difficult for part time workers and full time workers who might need to take an am or pm off for an appointment. So our managers have to deal with figuring out our schedule on this along with pieces of paper we now have to give them for our availability. It would be great if you added that back in to the program. Thank you Debbie.Version: 11.6
✓ Forced to rateNope.Version: 12.0
✓ NotificationsI used to receive plenty of emails offering shifts available, but now, I receive none. It’s only by chance when I look at Open Shifts, that I may see them, so am missing out on heaps. I have tried deleting the app, re-installing it but nothing has changed. I have looked at Settings and Notifications, and ticked the right boxes, but don’t know what’s wrong. No one seems to be able to help..Version: 8.1.1
✓ Changing Availability is ImpossibleEvery once in a blue moon, it will let me look at my availability slots and even change them, but most of the time the button is completely gone from my dashboard and when I go to Find More Hours and try to input my availability, it says the ability is disabled for me and it doesn’t show the availability I’ve already filled. This is so frustrating because I have a busy schedule but want to make sure I’m getting more hours. I’ve tried deleting the app and redownloading it and logging out and back in. Neither worked. It’s very stressful having to think that in any moment the schedule will be posted and I’m either not on it at all or I get scheduled when I CAN’T be..Version: 10.7
✓ App works well other than messagingMessages often do not go through, send twice or simply disappear...Version: 12.0.1
✓ Clocking in and outUnable to clock out when working overtime.Version: 11.4
✓ Wish it was betterI first suggested When I Work for my company because all the benefits, online and on the app, were the best I had seen. But the issues we have had the last several months have been infuriating. The app constantly force closes, freezes, has issues with the server or proxy, and in general can’t keep up. Also, email response from the team is great and for the most part timely, but when I have an issue it is sometimes easier to call as opposed to email and that has never been an option for us. We are currently shopping around for other apps that can handle our business needs, and as much as I don’t want to switch, I hope we find a solution so we don’t have to deal with the almost weekly crashes and issues we keep having..Version: 8.0.1
✓ Bug Filled DisasterThe app is useful enough, but I can’t view my own schedule (which is arguably the most important thing on the app). Every time I click it; the whole app freezes and becomes functionally useless. I see that a few other reviews had similar problems. They should sort this out. This app is a waste of everyone’s time..Version: 11.0.1
✓ Availability no longer usableI am an MFA student, so being able to set my availability for different parts of the year is incredibly important. With the old version, this was incredibly easy to do. I was able to set different availabilities for different parts of the year, set when they started and ended, and add names and descriptions for each, making it easy for both me and my employer. But since the new update, that is impossible. The interface for availability has become confusing, and setting specific dates is no longer apparently possible. Any change made to a specific day is applied to all dates indefinitely, regardless of what the starting date or end date is set as. It is effectively impossible to set an availability beyond the current week, an even then it must be entered day-by-day using a calendar. This is unacceptable. I have no choice but to use this app, since my employer set it up, and now I have to submit my availability by hand and hope it’s respected. This may actually cost me shifts in the long run, since my employer is already inflexible with the schedule as it is. I imagine I’m not the only user in this situation. Please return the availability menu back to its previous, usable form..Version: 5.7
✓ StupidWhat a stupid app that won’t let you even sign in correctly All very good to tell me that I need to enter a correct phone number but doesn’t tell me why it’s wrong or what format is required I’ve tried a large number of phone number options but none work, so I can’t even get in to see if your stupid app is any good Useless RB.Version: 5.8.1
✓ IPhone 13 pro problemsThis app is really slow keeping up with the latest iPhones. It took almost a year to stop crashing with my iPhone X and now my iPhone 13 pro is the same. Still crashing and freezing up after almost a year after it’s release. Yes l’ve been deleting and reinstalling the app regularly. Can’t believe my workplace is still paying for it..Version: 10.5.2
✓ Incredibly slow and poor customer supportMy biggest gripe as the account holder is that it’s as slow as molasses in January. I’m on a government T1 fiber line (shared) and it just shouldn’t be this slow. I’ve tried 4 different browsers and they’re all the same. It just shouldn’t be this slow. Today I attempted to have customer service delete a personal email address I’d used to set up a dummy account. I’m the account holder and it was my email address. They flat out refused and told me it was policy that once an email is set up with a profile they can’t change it for security reasons but that only the user can change or alter it. I AM THE USER! The guy just continued to tow the company line. It was ridiculous. I’ve had many other frustrating interactions with their CS and at this point I’m about to jump ship. Add to that the poor reporting features and it’s just getting to be more of a headache than anything. If you’re a small company/organization with very light and simple scheduling needs it might be ok since you won’t have to deal with CS much..Version: 8.6
✓ Years of app alert issuesThis app is the MOST important business tool I have. I don’t know how I would run my business without it. That said, it is the MOST frustrating thing in my life. I have used it since 2015 and have 90 part time employees on it. The app alerts are constantly an issue. I hear, “I have the app alerts on but didn’t a app notification” several times a week. I gave up on contacting customer support. What version of the app? What version of iOS? Can you delete the app and reinstall it? I’ve never had any missed notifications on ANY other app or had to delete ANY app and reinstall to get it to work. Please clean up the app alerts so they work reliably. Honestly I would pay more for the simplier version of the app from 3 years ago. It ran faster, crashed less and wasn’t as complicated for part time employees to grasp. Recently many of the employees are confused because filters are turning on without going in to the filter settings. Every week I get a screen shot “I don’t see my shifts”. I have to explain there is a red 1 in the top left which always leads to - “I didn’t turn on the filters”. I would increase the app rating with the alerts worked properly..Version: 7.5
✓ The new “My Availability” section is terribleWe use When I Work in our college to manage student employees. They used to set up an “Availability” calendar based on each semester and whenever they require a change in schedule, we just would have them to either request time off or create a new availability for that period. The old Availability system allowed then to do that very quickly since you graphically visualize your week, but now we have to add slot by slot in a very complicated way. I understand that the new system would probably serve occasion when the employees will have a different schedule every week, but I honestly think this is a minority among When I Work users. I think it would be great to have both new and old systems working together..Version: 5.6
✓ OkNot good.Version: 12.0.1
✓ New update is TERRIBLEBefore, creating my schedule and setting my availability was a breeze! I could switch it whenever school was in session or vice verse. I could even set a preference for being unavailable twice in one day, or set my availability for a certain time span up until a specific date. Now it is on a weekly basis - terrible idea. For example, for Friday I am available all day. But now, I want to make my Friday’s unavailable to work from 5pm-12. When I try and input this, it keeps telling me it’s “conflicting with another day.” This is absolutely absurd! It’s not conflicting with another day because I don’t care about future dates, I want it to be consistent every Friday now! Now I have to delete my entire availability schedule for each day just to change ONE availability for any day. It’s ridiculous. PLEASE undo this. Or at least give each person an option. Maybe it’s a glitch because being a 19 year old, completely understanding technology, me nor my coworkers the same age as me can figure this out..Version: 5.6
✓ Ok if you dont have anything else to doReally just a toy, no search function, we subscribe to it from NZ but cannot change from US date format, cannot invite others to appointment, cannot attach emails, cannot attach pictures, word limited. Consumes enormous amount of time inputting, stick with Outlook.Version: 9.3
✓ OkKeeps logging me out.Version: 11.10
🙂 When I Work Staff Scheduling Positive Reviews
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