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Houzz - Home Design & Remodel App Complaints & User Negative Comments 2024
Houzz - Home Design & Remodel app received 75 complaints, negative comments and reviews by users. Have you ever had a bad experience using Houzz - Home Design & Remodel? Can you share your negative thoughts about houzz - home design & remodel?
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Houzz - Home Design & Remodel for Negative User Reviews
✓ Fantastic!Houzz is a good source for interior design ideas. The app however has a number of issues for the user, and could do with an overhaul to make it more user friendly. It is often easier just to use the web page rather than deal with the shortcomings of the app..Version: 21.1.26
✓ Too hard to log intoA cyclic registration system which keeps going round and round to your gmail address..Version: 21.6.1
✓ Not for custom furniture buildersAs a pro I spent $1200, I have 11 five star reviews, I’ve been in my field for 14 years and I received zero referrals from houzz. As a custom furniture builder houzz was a complete waste of money. I talked to other professionals in my area and they all agreed. None of them received referrals from houzz even though houzz assured me that they had. I’m sure it works for someone, but if you’re a craftsman don’t spend your money on this platform. I cannot recommend this to anyone unless you’re a consumer organizing and getting ideas. Also, contacting customer support trying to cancel my account I kept getting ghosted. They ignored my calls and emails. Winston was extremely unhelpful. I finally had to call my bank and explain how they were not living up to their side of the contract. Ended up getting some money back because others had this same experience. They finally contacted me and tried to send me to their collections 😂😂😂😂 once I explained the situation they left me alone. Horrible experience all around for an app I was really excited about..Version: 19.9.15
✓ Merchandise fulfillment and delivery problemsI have had problems with almost all of my four orders. The first was delivered at the opposite end of the house as requested in delivery instructions and hidden under a table, so not found for several days. The second was a standing lamp, which was missing the lampshade that was supposed to be included. The third was a pair of night table table lamps that turned out to be very low wattage outdoor lights, even though not specified as such, and not useful indoors. The fourth is a Pepper Mill that I have not yet tried using. Although I love the selection of merchandise as it appears on the website, I’ve had so many problems actually receiving what I ordered, that I probably will have to stop using Houzz..Version: 20.10.18
✓ Not for me but still inundated by emailsThe app was not for me because of how restricted it is in doing accurate scaling without membership. So I deleted the app and unsubscribed from the email via the link at the bottom of the email. But I continue to receive emails because each email is of a specific category and my 3 or 4 unsubscribes so far from various emails are not yet sufficient from all the numerous categories. So I am therefore giving it a 1 star review for my use case and for the unsubscribe email unsubscribe functionality and sheer volume. I don’t doubt it is a great app and platform for others..Version: 22.12.5
✓ Unsubscribing failureI have unsubscribed many times and I still get spam. It has turned me off and I am tired of deleting your spam..Version: 22.3.15
✓ Not For CanadiansNo Canadian option but plenty of other countries. I am leery given the negative comments re cancellations and mountains of spam emails. Not taking the chance and will delete app now..Version: 21.11.11
✓ No longer full screen.Previous you could see the photo that filled the screen. Now it does not fill the screen in landscape mode you have to go in and the back out. I like flicking through my ideas now not so good. You should give us a choice. Not take things away..Version: 19.5.29
✓ S-L-O-W to Load Photos in 2022!I love HOUZZ but can hardly use it at this time as the photos take so long to load and view. I’ve enjoyed this app for years, always updating the app when prompted, but never seen the sluggishness currently occurring at this time. For added insight, I’m using a brand new iPad Air 4th generation..Version: 22.1.4
✓ Great content but appalling navigationI love the Houzz concept and the ability to get the back story on many projects but the app navigation is ridiculous and often freezes on a blank page. Please fix it so that users can access the Home Screen anytime from a single button..Version: 21.4.11
✓ Houzz spams you with emailsI don’t usually write reviews unless I’m extremely pleased or displeased with a product. In this case, I am extremely disappointed. If you are trying out home design apps, do not add this one unless you are prepared to get spammed by all of their emails. To unsubscribe from all the newsletters they automatically subscribe you to, you must log in again and scroll to the very bottom to deactivate account. Annoying af..Version: 18.12.0
✓ Rich folks homesIt would be great to see some inspirational rooms/homes completed on a budget, as it seems to be all about dropping £££££££’s to make anything better. Not possible for me or many interested in interior design. Also, what about featuring homes with walls? I love them! They keep spaces cosy, and are great for sound proofing, pushing furniture against and putting pictures on. More variety and budget friendly homes would make Houzz perfect..Version: 20.1.13
✓ Problem with updateI like the app in general, but the recent update caused an inconvenient issue where when I type in comments, there is no autocorrect. It doesn’t automatically capitalize when needed, and it doesn’t add period/capitalize next letter when you double space. I know this is a minor thing, but you get accustomed to typing a certain way on the phones. The other problem with the update is if I’m looking at something in the app then go to another page on my phone, like my Google app, the app sends me back to the home screen and out of whatever I was looking at. Also, the “pros” commenting on the forum questions can get sort of rude. I don’t know if these are people hired by Houzz or how they get their pro designation, but they have rarely been helpful to me..Version: 23.2.7
✓ UnresponsiveWe placed an order on May 17 and got a confirmation that it would be shipped by May 22 and delivered by May 30. We ordered from Houzz vs another vendor because we could get the merchandise so soon. There was no indication on website or in our confirmation that there may be COVID-19 related delays like some companies have posted on their sites. Our delivery date passed and on May 24 I emailed Houzz asking for a status. Auto response said a response may be delayed 4-5 days due to COVID-19. I tried calling and was on hold forever and hung up. 5 days passed and no return email so I emailed again on May 30, the day we were supposed to receive our order. I asked for an order cancellation. It is now June 4 and I’ve still not received an email response but noticed my credit card got billed. I didn’t receive an email notification saying my order had been shipped, though I was promised one in my order confirmation email. I logged into Houzz and sure enough my order finally updated to “shipped.” We tried calling and using chat function and those are no longer being manned. We requested an order cancellation again, this time on the website because that was now a selection on the page. Order says it will be here by 6/11, well past the date when we needed it and it was delivered after we asked for cancellation. It doesn’t appear they are manning email either. I will not be shopping with Houzz again..Version: 20.5.26
✓ Expensive, Ridiculous Game with Poor TasteI like the app but Players do not follow guidelines or rewards those who do. Players who decorate with rustic, contemporary, modern etc items are not voted by other players as doing a good job while other players who do as they please are selected as an excellent design. Players rarely vote for rooms using colors tend to reward all black/white rooms. In order to garner enough votes to win a prize you have to buy expensive items to decorate your room. The game has charged me for expensive items and then not given them to me. Had to write the game to be reimbursed. Although I was reimbursed, it made me wonder how many problems I may have missed with a large inventory of decorative items. Many of their designs seem to only be geared to use up as much expensive inventory as possible such as holiday items, art, rugs etc..Version: 17.12.0
✓ Insidious softwareNever ever add this app because it is annoying and near impossible to unsubscribe from..Version: 17.9.2
✓ App no longer works on my iPhone 5sI have always used and liked this app but it no longer works on my iPhone 5s. I tried deleting and reinstalling but to no avail. From my email, I now have to open everything in Safari. And links to extra stories to “open in app” just won’t connect..Version: 20.5.26
✓ NotificationsStop sending me notifications!.Version: 22.4.17
✓ SlowWon’t show me what I type in to search.Version: 23.7.24
✓ What is wrong with this ApI have to keep logging into my account driving me mad so I have deleted it. And the support page doesn’t work, comes up with an error..Version: 21.4.11
✓ App exits when clicking on messagesHi could you please fix this bug that the app exits every single time when I tried to click and view the messages? Thanks.Version: 21.10.12
✓ Security breachThis company had a security breach in 2020 and as far as I know did not inform its customers. Your personal information may be at risk. I’ve tried to unsubscribe from their mailers numerous times and it won’t let me.Version: 21.11.25
✓ Canadel product and serviceI was very impressed by reviews and loved why I saw in the showroom. I ordered my table and chairs and within six months the finish was coming off. I reached out to the vendor, who, in turn, contacted Canadel. They informed us there was no issue with finish. The vendor offered to get a repair quote and go 50/50 with us. When I spend upwards of$5000 I expect better. The 3 stars is the fact it does appear well made. I would not recommend the company simply on the poor customer service. Our Cheap Ikea table lasted 40 years. I do not have the same expectation. It will look like garbage in a year..Version: 22.8.9
✓ It’s the worstOmg I was trying to sign in and it was asking for a zip code.I tried to skip it but when I pressed done it froze and even when I put it in it did not work. I would give this app a 0 if I could.Version: 21.12.30
✓ Good only for USIf you’re in Canada, it’s not as good. First they show you items that can’t be delivered here even though you have set the country to Canada and then they suggest free shipping when in fact you get charged like 50$ for it when checking out. It’s a good app to get ideas though, but look online on other sites to get the items..Version: 19.11.14
✓ Nice pictures but too much harassment!I checked off that I didn't want to be contacted and immediately I was inundated with emails. Way too many ads as well..Version: 17.9.0
✓ Edit photo bugI am a huge fan of Houzz and have used it for several of my home remodel projects. One of the things I like is the feature where I can snip photos from house (example: bookcase wall, type of furniture etc.) and see how they look in a photo I uploaded of my space. Lately with a recent update this feature is now disabled. Not only is there not the ability to crop the photo as I had previously had, but there is not a way to exit out from the photo, so you’re forced to then exit the app. Steps to replicate: open photo I uploaded in my idea book, click edit pencil, pick another photo from ideabook, crop the photo. It doesn’t give the option to complete the crop - only Reset or close the app. Unfortunately this has greatly limited how useful I find the app. It is now only good for saving photos but there is no ability to customize my space with the ideas I find on the app..Version: 22.9.14
✓ Extremely slowEvery search “pool” takes 5 minutes to load, all other apps working fine.Version: 18.8.2
✓ UnreliableI have come to the conclusion that there is no easy way to find a decent contractor. You cannot trust sites like Houzz, Yelp, Angi, Homeadvisor, etc, etc,. They’re all bought’n paid for. Look, its no different than the yellow pages telephone book… just modern and online… gee.. great. They pay to be on these sites. You can’t trust any one of them. The only way to attempt to get a decent pro, is to do the work yourself.- background checks, CSLB, and real customer references where you can talk to the customer, confirm they had a completed service, and going to their house and getting a closer look the work. Sorry, but after doing all the above and relying on these sites, I only had 1 contractor out of 5 that I would recommend. The others weren’t just bad, they were nightmares..Version: 21.7.13
✓ WORST COMPANY, DO NOT SIGN UP WITH THEMI have not received a single lead since the beginning of the service (in nearly 5 months), as opposed to what HOUZZ promised that there will be many “lead projects” they will send me every week. HOUZZ is absolutely the worst company, a total fraud company with very very poor customer service and all their representatives are liars and only good until signing up for the service the very first day. I did not even heard back from them the second day I paid $1188 to this company for their yearly membership that they called me strategically and tricked me to sign up for, until I had to reach out to them again myself a month later. This shows how terrible your company really is. I will make sure to inform all architects and other people in the building industry that I know to not sign up for any services with you, and I know a lot of them. I will share my horrible experience on all media platforms. With no regard or respect for a BS company and people like you. Remember that there is no difference between a thief stealing $1188 from me and you..Version: 19.11.14
✓ Today in houzz widgetToday in houzz widget has disappeared. Where did it go?.Version: 23.3.2
✓ View details and buy optionsI like that there are tonnes of photos to view and then get details about like paint colours and purchasing items in the photo. However the articles, advice etc are a few years old. While can be said advice stands test of time would appreciate a refresh..Version: 20.5.26
✓ No shop or 3D toolMaybe the app has been redesigned and all the articles on the Houzz website describing how to use it are out of date, but I’ve just wasted half an hour trying to get it to work as advertised and given up in frustration. None of the features I want to use exist?! Sort it out, Houzz!.Version: 21.4.11
✓ Return to more selective shopping searches…pleaseHouz has inspired me for many major projects…including three major remodels on existing properties. I’m about to start the fourth full remodel. In the past I’ve found professionals and bought products through this app. In those days the app was far more selective with “matching” tags to products. Now that feature is cluttered with unrelated ‘matches’ making the shopping feature near worthless. Instead of tapping the white tags, I now screenshot items I’m searching for and then use the Google lense search feature from my photos..Version: 21.9.5
✓ They stole my money and never gave it backWorst app ever. THIEVES.Version: 22.8.9
✓ Spam spam spam spam…Why no other 1 star ratings? Look I loved this app. But they won’t stop spamming me. I can’t opt out. The opt out from my emails goes to a magical website link that doesn’t work. I’ve tried to opt out for YEARS. I tried to log into my account to delete it. It won’t log in. I can’t reset it. And yet the email keeps coming in. I’ve blocked them several times in iOS mail. Also on my PC. And yet they keep sneaking in. In Canada, they are legally required to obtain my opt in annually. And yet here they are. This is a bad corporation. No stars for you..Version: 23.7.3
✓ Not easy to stop the emailsNot easy to stop the emails.Version: 22.5.24
✓ Nice but major UX flawWanted to find a professional based on my project type but then asks to provide contact details such as address and email, meaning a) it would provide my detail to professionals for the, to contact me or b) email me a list of professionals. Either way not a good user experience. The matching professionals should be listed on the app itself without entering personal details for the user to choose who to contact.Version: 21.3.9
✓ Comments not showingI can only see one comment on each article when there are way more..Version: 18.5.1
✓ Spamming me after downloadingWe downloaded several apps to aid with a creating a yard redesign. Since downloading this app we are getting daily emails that we do not want (really, what makes a company think it’s ok to bombard you with emails after they get ahold of your contact???) When we attempt to unsubscribe through the link in the bottom of the email it only purports to unsubscribe you through that one particular ‘newsletter’. To unsubscribe completely, you have to login, since I didn’t create an account, there is another link to connect by just using your email. When I did do that, they send you an email with a link o login, so when I used that it told me it was expired. The link was literally 30 seconds old!!! Argh! This is so infuriating and why I hate to ever give up my email address..Version: 23.9.5
✓ Unsubscribe doesn’t workI don’t need Houzz any longer and am finding it impossible to stop the email they keep sending me..Version: 22.7.26
✓ Random speting issuesLove the app and it used to work great, until recently. Now once you have filtered on some options, and when you click on any photos, the photos change to some random photos , that dont belong in the filtered category. Houzz team, please test and fix this issue..Version: 23.1.29
✓ Houzz stole $2000 from us.My husband signed up for an account for our new business and was contacted by Houzz with an offer for them to build a business website for us and manage our Houzz account. He accepted the offer, paid $2000!!!, had phone meetings with Houzz, sent job pictures... and then silence. Website has not been built, our Houzz profile links a website to a competing contractor in our city and when asked to remove it no one has done anything, our emails are not being answered, phone messages not being replied to. No one is answering us and we paid money for services that not being fulfilled. I questioned this on the Houzz Facebook and got blocked from commenting. This company seems like a legitimate scam and I hope no one falls for it like we did. Definitely too good to be true. (If anyone from Houzz would like to make this situation correct then please contact your customer, Red Lodge Construction Company and refund the money for the services you were unable to perform.).Version: 20.9.21
✓ Never use this appI tried to open an account with Houzz and in the beginning the guy there was nice but he didn’t understand what I need , the most important for him was to take my cc and charge me without to explain what I need to do or how it’s work. I tried to schedule an appointment with the stuff but now one calling back. After a month that no one call me or no one want to help, I tried to delete my account and I got surprise how hard it’s. They don’t let you do it by yourself and you have to call them for that (first time that I feel like scam). I was waited on the line over 3 hours, on the same time 2 people hang up on me the phone (one of them because he didn’t understand my English). After 3 hours I got the person to help me to do it but still he said that they can’t do it and I need to wait another 48 hours before they can do something, I don’t know what and they didn’t explain me but they also didn’t want to send me a confirmed about my request. If you just start your business Houzz it’s not a place for you, they just charge you and no one really will call you back. Save your money and time and just use different platforms for your business! Houzz is the worst!.Version: 22.10.18
✓ Unwanted EmailsI have plagued with unwanted emails since I used this app and unsubscribing does not work! This business tactic needs to stop!.Version: 23.3.28
✓ Poor service - worst online experience everIf I could give 0 stars I would. First and last time I will ever use this site. Houzz does not care about customers, did not respond to most emails, makes it difficult to get answers. Two weeks without hearing from anyone. I should not have to contact them asking about delivery. They and their sellers should be contacting customers from the day an order is placed, and keep people up to date. Erroneous information in ads about shipping times. Finally get a text saying order has shipped but tracking number shows it is not yet shipped. I get better service from different online companies ordering much less valuable items than I have after spending $400. Buyer beware!.Version: 20.6.23
✓ It’ll cost youLooking for an app to help me plan what I want to do with my room. Not useful for that. You can see other peoples ideas and rooms and buy the items from them or find a contractor, or designer etc. A lot of the examples shown I didn’t like the style of. It’s really only good for people who like to read design magazines or have the extra income to go for expensive Renos..Version: 23.9.26
✓ Withholding features in AU versionDownloaded to try new ARKit features that have been touted all over tge internet - no discernible way to access them in AU version. Signing up with email seems to be very broken as well.. can’t do it in the app or via the site..Version: 17.9.1
✓ Good luck getting outI would call them scam. No way they are canceling your subscription..Version: 22.3.29
✓ Spam emailsI registered my account and used a made up name. Now out of nowhere years later I’m getting tons of spam mail calling me by that name. Must have been Houzz who sold my email address because that’s the only place I’ve ever used that name. Thanks.Version: 22.1.4
✓ ClickbsitEvery time I click on a link in a Houzz email in hopes of reading something I am interested in..... it takes me to something else entirely. Sometimes I have the motivation to keep searching fir the ‘advertised’ article. Usually, I dont find it. Why can’t you design your links to go where one would expect it to go. So frustrating..Version: 20.5.26
✓ Need an earlier versionAfter a reset on the iPad can't download the current app. Other apps allow for earlier version to be downloaded so can Houzz do the same?.Version: 18.12.0
✓ Very Useful!I really like this app in that it connects users with professionals and a crazy amount of design ideas. I’ve found several software bugs though and ones that have caused a bit of irritation. They include: (1) sluggish and unreliable image upload from iPhone and a completely disappearing text input field on iPad (including the photos not uploading whatsoever) - this all happens in the messaging screen when communicating with contractors, (2) repeated scrolling to the bottom of the ‘Contact Me’ screen while typing - this happens in split-screen mode on iPad, and (3) inability to bring up the login screen on iPhone after logging out - I inadvertently made two Houzz accounts (1 attached to Google and 1 attached to Apple) and when I logout of the my Houzz account that’s tied to my Apple account on iPhone, no login screen will come up to log in to another account. No matter how many times I tap login, nothing comes up —> this bug (#3) only happens on my iPhone. The login screen comes up every time on iPad after signing out..Version: 20.9.21
✓ LocationAdd Canada and postal codes into the options.Version: 21.11.9
✓ Not an effective appSome photos don’t appear and when i read comments about them i cant see what they are talking about Comments are in a crazy order. So much so I have pretty much given up reading the dilemmas which i enjoy.Version: 20.1.29
✓ What’s gone wrong?I’ve used this app for years and I used to love it but it’s let down massively by the last update. It's frozen on me at least six times in the last week. I’ve reloaded it every time but it’s getting to be a pain now. Please fix it and take it back to how it used to be before it got so big it outgrew its technical support. Three weeks later. Still freezing every time I use it. Please, please fix it..Version: 18.10.1
✓ Crazy Spammy emails by the TomLooks like they put you on 20 mailing lists. You unsubscribe on one, another comes along. Houzz marketing is like an unwanted rash that does not go away. They should be sued..Version: 22.10.11
✓ WARNING- do NOT downloadWARNING- do NOT download. They will flood your inbox with spam and it takes 5 (five) emails, personal correspondence and a web links requiring a French translation plugin to read in order to stop them flooding your inbox. Warning, warning, warning. They set you up to receive over 15 email “interests” by default (more likely more than you can see and select). Spammers. Do NOT download or sign up. You have been warned. Edit: I’m still getting f*cling emails from them a week later even though They told me they removed my account and I’ve unsubscribed from all their emails. DO NOT SIGN UP WITH THESE USELESS SPAMMERS.Version: 21.4.11
✓ God has turned away from this appGood luck. God has turned away from this app. It is not what he intended. You have to offer your firstborn to get unsubscribed from their emails. I promise that is easier than following their steps for unsubscribing. It’s oddly hostile about pulling any of your information back. I had to delete my account, which requires a pound of flesh and a strong rebuking, just for the emails to stop. I created another account because there is no other app that has as many Getty images as this one, which I strongly believe is the standard god intended for images. Heed my warning, if you create an account and sign up for emails, they will take your children, no questions asked. I don’t agree with it but it is efficient..Version: 23.5.14
✓ £4200 spent . Very little return in. YearI signed up for the professional fee and was essentially promised very good leads. I found that most clients were time wasters and although I got some work through the software I expected much much more. Very disappointing. Most clients I went to see and I have quite a good profile of work, however the majority of people seemed to just want advise without proceeding. All other areas of my business going well. Would simply recommend spending money on Seo which has worked far better for me..Version: 20.7.7
✓ Don’t fall for the free trialThis app might be great for pros or homeowners actively doing projects, but I signed up for the free trial to see if it could help me make my own floor plan of an existing building. I determined within 2 days that it wasn’t going to work for me and tried to cancel the trial and here’s where I ran into trouble. They make it impossible to cancel! I tried for 3 WEEKS. Even when chat messaging or emailing ‘customer service’, they put roadblock after roadblock in the way. When I demanded that they cancel my account before I was charged the annual fee, they stopped responding entirely. I decided to go to my bank and cancel the card I had used so they couldn’t charge me. I finally heard from them again when they tried take my money and couldn’t. The app wasn’t worth it for me at all, was frustrating and the experience wasted hours of my time..Version: 23.5.23
✓ Fun to look through, but...I enjoy looking through Houzz to get ideas from the photos or solutions to problems on the different forums, however... 1) The search function is average at best. If you search for something like “basement laundry” you’ll see photos of that plus lots of unrelated pics. It seems the more specific your search, the more “off” the results are. 2) Lately and with increasing frequency, the attached information under “learn more” is for a different property, and probably one you looked at previously. Its like the previously viewed information won’t clear out. 3) Considering there are supposedly millions of photos posted, I keep seeing the same ones over and over. 4) I don’t know that I would ever dare to post a question on a board, as the people answering (pros and lay people alike) can be particularly snarky or unnecessarily harsh. A woman asked about thoughts on paint color for her kitchen, and was told by respondents that she had too much stuff on her counters, her word signs were awful, and her back splash didn’t properly coordinate with her counters. And it kept going even after she very graciously included a little background information about some of her design choices. It was a very nice kitchen by anyone’s standards, but the people replying (which included pros) were just rude. There seems to be no monitoring of the site at all..Version: 21.3.23
✓ Non stop emails from this appOnce you download this app you are inundated with emails and the unsubscribe link in the emails takes you to their web page where it is impossible to unsubscribe. Even when you uncheck every box and set all options to NEVER send emails, they still keep coming..Version: 21.7.27
✓ So so so buggyNever ever have I come across an app as buggy as this one. If I’m not mistaken, the main point of this app is to create ideabooks to use in projects and share with designers and trades you might hire. More than half the time I try to save photos or articles to an ideabook, the app simply refuses to save them. This has been going on for months and months. When are you going to fix it already??.Version: 23.7.24
✓ Was great until about a week agoNow when I try to add something to an Ideabook, the option to choose which ideabook is no longer. And instead, it chooses the last ideabook which was edited. Also, when I try to select ‘Move To’, the only option is to move to Trash. Very frustrating. This was going to be 3 stars, but I’ve changed it to 2, because I clicked App Support which went to a false URL. Can’t make this up..Version: 22.8.9
✓ DisappointedThe middle of last year this app had a security breach. My personal info including data and password, etc, were compromised. This app needs to take better care of people and their private/personal data/contact info/password(s) who use it..Version: 19.6.10
✓ Email overload!!!All i did was a google search for hand towels, which I purchased through Houzz somehow…and then my email box is bombarded with junk. While that may be normal operating procedure, what is not ok is that if I respond to unsubscribe, Houzz only removes you from that particular newsletter! One has to login to alter the email preferences in order to realize there are more then a dozen “Newsletters” you have been automatically signed up for! Thus you still get bombarded by emails unless you delete the entire account. Seems really greedy and stupid, I could have been a good customer as a redesign my house but this company is sleazy and annoying. Does anyone really want to be contacted daily? I think not..Version: 21.12.15
✓ Crappy photosI used to love visiting the ‘photos’ section for ideas because most of the pictures were well photographed. Now, all I see are these “point and shoot” low quality photos that are shot with mobile phones. Honestly, I don’t even know what I’m looking at! People would jut post pictures of some books or pictures of their kid! Houzz should remove irrelevant photos and set some standard for posting photos. I feel like people are just using Houzz as a photo storage website..Version: 18.7.0
✓ Shipping from HouzzThis is the worst company we have ever seen. We ordered two bedside lamps over a month ago and they still have not arrived. After three weeks of waiting, we inquired as to the delay. There were three flimsy excuses. First they said that they didn’t accept phone calls and would only have agent chat. This took 25 minutes to connect. Then the connection was lost. We connected once again and the first excuse was that they were sorry but the package got lost in transit and would be reshipped. Then after another week we got an email that said the package was damaged in transit and would be resent. Five days later the email was changed to say that due to COVID it was still sitting in the warehouse but they were pretty sure we should get it within 5 days. It showed the tracking progress and the warehouse is an hour and a half from our house. Can you tell me why it is taking 5 days for a package to travel 1 1/2 hours (60 miles)? This STINKS. The corporate office is in Palo Alto and I’m in Irvine, CA. I could have driven in one day. This is the MOST RIDICULOUS CARELESS COMPANY I HAVE EVER ENCOUNTERED. I DONT UNDERSTAND HOW THEY STAY IN BUSINESS..Version: 21.5.18
✓ Reset password and send email to sign in process brokenSo frustrating. The email link doesn’t work!!!! Please test prior to pushing to production!! Can’t hide the keyboard once you login!!! Poor quality App. Honesty your mobile engineering manager is an idiot.Version: 22.9.14
✓ Great app, but updates have issuesI’ve relied heavily on this app for inspiration for our remodel. However, recently the app has started behaving badly. When searching for a feature (say wainscoting), then trying to filter for the room, style, etc., the app forgets about the feature I’m searching for. It just shows all the rooms that meet the filter criteria. Also, when reviewing photos in search results, if I select to learn more about a photo, then close the photo details when I’m done, the app returns to the top of the search results, rather than the last photo viewed. If The search results have a few hundred photos, it’s extremely time consuming to try to figure out where I was. These bugs make the app significantly less useful. I’m starting to look for a replacement..Version: 17.11.2
✓ Great but slowGreat app but still so slow to load pictures, have given up waiting so many times.Version: 20.6.9
✓ WARNING ! My info was leaked !I’m not trying to talk bad about the app itself, considering it’s a solid tool. I only had the chance to use it for a week or so before it started acting up. I deleted it and forgot about it. Few months later I receive numerous reports from my credit monitoring service about my email being leaked out and possibly in the dark web. I would usually disregard this type of thing, but THREE Other identity services came up with the same result and specifically noted Houzz as origin of info leaked. I never once received a letter or notification from the developers about this. On top of all that , all my attempts to contact customer service about the issue were disregarded. I can’t make this stuff up, and am sorry it had to come to a negative review for it to ( possibly )be acknowledged. The app is GOOD I repeat it’s a GOOD APP with solid features; and I’m sure the developers had no ill intentions ; but I am mainly unhappy with the lack of support and or info on a EXTREMELY SERIOUS MATTER my IDENITY..Version: 20.5.26
✓ App now brokenI used to enjoy this app but it now closes down every time I try to exit from the comments. Another reviewer has already flagged this but with no response. Unfortunately last time I was able to use the app I exited from a comments page - that means every time I open it, it opens on the same comments page, and I can’t exit that page without the app closing down..Version: 21.11.9
✓ Could be betterI mostly love this app. I use it all the time. I have noticed it thinks (stalls out) often, and I have to close the app and reopen it. But more than that, I find it cumbersome to “learn more” about a project. Sometimes folks have asked about a paint color (it’s often not answered by the poster but that’s not on Houzz), but I have to click on every possible photo to see if the question was asked and click again to see if it was answered. It would be great if there was a way to tell which pics have questions and answers. That would save a lot of time. But overall a cool and helpful app..Version: 21.6.15
🙂 Houzz - Home Design & Remodel Positive Reviews
Houzz - Home Design & Remodel works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Houzz - Home Design & Remodel.
⛔ Houzz - Home Design & Remodel Problems
