Houzz Pro: Business Management Negative Reviews

Houzz Pro: Business Management App Complaints & User Negative Comments 2024

Houzz Pro: Business Management app received 39 complaints, negative comments and reviews by users. Have you ever had a bad experience using Houzz Pro: Business Management? Can you share your negative thoughts about houzz pro: business management?

Houzz Pro: Business Management for Negative User Reviews

✓ Glitch after glitchI’ve been using this software for 6 months now, and it has been a nightmare with EVERY project I work on! The mobile version and desktop version are out of sync, which is a pain to view detailed work. Many times my clients cannot load the shared link I send out to them. Also there has been multiple occasions where my 3D floor plans won’t save after spending countless hours on the project and clicking save! I’ve reached out to support multiple times and they’ve NEVER been able to resolve my issues. For this service to be $99 a month, it is totally NOT worth it. Will be switching to SketchUp or another software soon!.BlackNLovelyVersion: 22.1.18

✓ Terrible contact promises of nothingDon’t sign up for their contract they said it’s easy to cancel but it is not all they do is give you a number then the person on the line sends you to another number and another and so on don’t waste your time on here I’ve called multiple people on houzz and they told that I called the wrong number and their gonna send me another one the cancellation process is terrible do not recommend.AWESOME GAME GOOD JOBVersion: 22.12.06

✓ Horrible AppI’ve just recently started using this app and I must say I am over it!! It glitches so many times and constantly shows I have unread messages when I actually don’t. I can’t fully utilize the functions of this app as it freezes up on me so often. I am not able to do much work on this app so it serves no purpose for me when I’m not able to get to my computer. My clients have to wait longer for a response from me bc of that reason. I also don’t like that I can’t get assistance during the weekend when most of my projects take place. I have to put them off until Monday. Houzz please offer weekend assistance ASAP!!!.Divab757Version: 22.7.13

✓ Awful experienceRepeatedly tried to leave. I was sold a pack of lies. It’s a race to the bottom. Cheapest prices win out. I’m now seeking legal advice on how to leave..GjfjduhfVersion: 22.4.26

✓ Very shady companySome of it was my fault. I didn’t ask enough questions and of course didn’t read the fine print. When originally called by this company we were discussing a monthly subscription and the price was too high and I wasn’t interested. They took a second and “talked to a manager” and came back with a more reasonable monthly price. What they really did is gave me a price for an annual membership. I own a fence company and haven’t received a single lead the entire time I’ve been with them. Tried to cancel after 3 months and no leads and they informed me I had signed an annual membership. So I’m stuck for the whole year. They’ve since tried to call me and expand my lead service by shrinking my coverage and giving me “extra” flow in one area. But I don’t understand how paying $550 a month doesn’t pay for at least one lead a month. So I don’t trust them. Most likely they’ll try to reset my membership. I don’t trust this company. They’re scam artists. Don’t use them if you’re in construction. One star wish I could make it a negative. I’ll always tell everyone I know never to use this company..Larry d 13Version: 22.12.15

✓ ScannersThey are a scammers they promise a formal training in all software a wave site and a lot of other things with a plan and they do not comply you and up with nothing and with out your money becomes they do not answer Any questions or they do not give any support. I am disappointed with this.EncabrinafoVersion: 20.10.7

✓ Thank you guysI almost hit the buy button. I said I want to read the reviews before anything and WALLA!!! thanks to you guys you saved my life and pocket.Ardilla the builderVersion: 21.8.1

✓ Can’t cancel my account.I tried the free 2 week trial of pro and within 24 hours canceled my subscription before I was charged. I still got charged 65$ and can’t delete my own account. I have requested a cancellation and a refund and still no response saying my account was canceled, or a word about refund. I should be able to cancel my own subscription. Cancel my account please and email me back...*[robinzombie]*.Version: 22.11.9

✓ DisappointedI had high hopes as I like Houzz but the reality is they just don’t get professional culture. This app feels a bit like a home advisory clone. For true interior design pro apps the best is Morpholio Board or Trace, Pinterest and Chairish..Architect NYCVersion: 20.9.9

✓ Does not respect user privacyI continue to receive spam emails from them in which the “unsubscribe” link is ALWAYS broken. As far as I’m concerned it’s harassment. Don’t do it unless you want to get emails from them FOREVER!.LuckyManyHatsVersion: 20.11.22

✓ Dark Patterns to trap you in an Annual ContractSigning up for Houzz Pro is very misleading. During the process it gives you a monthly rate and the ability to pay monthly but if you don’t like it (as it’s feature set is quite poor) you can NOT cancel as it is annual. You can not cancel via the website either. Only via support who doesn’t really want to talk with you. I lost so much respect for Houzz in this process. Brutal..JustAnotherBenVersion: 21.4.21

✓ This app gives you false hopeI had high hopes for this app. Seemed like a one stop shop for a contractor. After talking to their sales team they promised I would have a website, leads coming in daily, and a few team members to help me with managing my business through the app. After two months i cancelled the membership because all the app had to show for was 6 leads in two months which I received no replies from ANY of them. They are most likely using fake messages. No website after two months of having the subscription. So Now after being down 400$ I canceled because this app has nothing to show for. Very disappointing..PershkingsVersion: 21.10.12

✓ 0 stars ratingHouzz is the biggest regret I have on my mind every single day I wake up, I’ve asked many times to cancel my signature with. But I’ve got into a 12 month agreement, I’ve been paying for this and I haven’t make any penny from houzz leads. I will never recommend houzz to anybody I know, contractor or costumers. I feel like I’ve been raped every single month. If there is any possibility to cancel all my agreement with this company I’d like to know..EYCONTRACTORSVersion: 21.1.3

✓ ScammersThey lied about everything, they said there is no contract just sign this paper to give you leads, boom it was a 12 year contract, they lied about giving me leads it’s been 6 months and I have not gotten one client from them, they are lier and a scammers! I’m talking to my bank to have them block immediately!!! They promised me clients not even one!!!.Valdez KingVersion: 20.9.17

✓ Scam companyI didn't ask enough questions and of course didn't read the fine print. When originally called by this company we were discussing a monthly subscription and the price was too high and I wasn't interested. They took a second and "talked to a manager" they give me a good monthly discount but What they really did is gave me a price for an annual membership. I own a contractor company and haven't received a single lead the entire time I've been with them. Tried to cancel after 25 days they informed me I had signed an annual membership. So I'm stuck for the whole year, so I decided block my credit card and don’t pay anything to them, now they are trying to sent me to collection, but I don’t care. I won’t keep keep paying $550 a month. So I don't trust them. They're scam artists. Don't use them if you're in construction. One star wish I could make it a negative. I'II always tell everyone I know never to use this company..JVB constructionVersion: 23.1.13

✓ ScamScam.Hope12lopVersion: 22.11.9

✓ Houzz is basket full of lies!After high profile sales presentation, 6 months into a 12 month contract you realize that Houzz Pro and the $300 a month subscription is a bunch of BS! Simple paying to sponsor content to their user base ver little if any ever filters through to your business growth!.Chris HasfitnessVersion: 20.7.8

✓ Requires subscription to openThis app now requires you to have a subscription to proceed. Messages are only available on Houzz pro so now it’s not possible to access them. I have raised this with Houzz who have said an update is coming but nothing yet. This needs to change quickly..Timbo3ukVersion: 20.8.9

✓ DO NOT DO BUSINESS WITH THEMHorrible service, DO NOT Use this company for anything marketing wise for your business, I spoke with a salesman named Joey who was a sleezy salesman that promises you all these clients, business, etc. at the expense of a 1 year contract that is “easy to get out off” but actually not so easy, NOT A SINGLE tangible job in 4 months of being with Houzz. And once you commit there’s not backing out no matter how much they promised didn’t flourish. In other words do not sign anything with this business..HouzzishorribleVersion: 21.8.12

✓ NopeThere are better products out there, too many bugs.TruthertodayVersion: 21.10.12

✓ Call me for helpJust downloaded this application! Spent about 2 mins searching a list of personas? (I don’t think appliances is a persona.) But then I landing on home page to figure out I can’t do anything before I commit $400 dollars? Then I read these reviews. UX took a L on this one huh..Amir RashidifarVersion: 20.12.15

✓ Scammers 100%This guys take my money for nothing, they are really scammers, you can send thousands of emails and the never going to answer you back, don’t loose your time and your money. I NEED MY MONEY BACK or I'm going to sue them and take them to court for promising something they can't keep..Best Deal Paintng SJ.Version: 21.2.9

✓ Don’t buy the leadsI’ve used alot of products and while this is pretty, it provides little to no return. I was told that I could expect 15 or so leads a month. I’ve had 1 that turned in 5 months, 2 that we’re trying to sell me, and 1 where the lady wanted me to argue w her already contracted contractor. Very expensive mistake do not buy this service!!!.Entrprnr29Version: 22.10.2

✓ Not a fit for us. No ability to import a plan.This is a great out of the box solution for an independent designer or contractor. For larger scale projects/companies, it just doesn’t have the features yet. We’re looking for something that will allow us to upload and manage floor plans across multiple commercial office locations and there’s a gap in the market *hint hint.* We don’t really need CAD, but we need to be able to quickly import an existing plan WITHOUT tracing it or shooting it with a camera on location…..LABeachGuyVersion: 22.12.06

✓ Don’t trust HouzzI tried to open an account with Houzz and in the beginning the guy there was nice but he didn’t understand what I need , the most important for him was to take my cc and charge me without to explain what I need to do or how it’s work. I tried to schedule an appointment with the stuff but now one calling back. After a month that no one call me or no one want to help, I tried to delete my account and I got surprise how hard it’s. They don’t let you do it by yourself and you have to call them for that (first time that I feel like scam). I was waited on the line over 3 hours, on the same time 2 people hang up on me the phone (one of them because he didn’t understand my English). After 3 hours I got the person to help me to do it but still he said that they can’t do it and I need to wait another 48 hours before they can do something, I don’t know what and they didn’t explain me but they also didn’t want to send me a confirmed about my request. If you just start your business Houzz it’s not a place for you, they just charge you and no one really will call you back. Save your money and time and just use different platforms for your business! Houzz is the worst!.Gal amarVersion: 22.10.13

✓ BBBI am very disappointed because I like the app but I found out that I was being billed twice and customer service refused to help me get my money back I canceled my service.MlocklearVersion: 21.12.26

✓ (BEWARE)Misleading Sales PitchI had realistic hopes that Houzz would provide my business with a solid platform. I was promised a website, and quality customer leads. Once I signed up I felt as if I was thrown to the wolves. My sales rep had disappeared like he never existed. I’ve used various lead servers in the past. I’ve never experienced such lack of customer service. I’ve gone through several account managers, none had anything helpful to say. One person in particular Savannah was extremely rude, I’m amazed she still has a job with such an unprofessional attitude. I pay THOUSANDS of dollars for top notch services, thus far everything has been below par. I’m so disappointed, I would never recommend Houzz to anyone! Don’t fall for the great sales pitch, you will have nothing but unfulfilled promises. I’ve even tried to cancel and they’ve told me I have no opinions. I’ve attempted to speak with someone in charge, told I would be contacted it’s been two weeks now, and nothing has happened. BEWARE.Michael5510Version: 22.4.26

✓ Pro Advertising Not worth the money spendI would not recommend houzz pro for any pros to advertise. It did not work for me at all. I got zero work from it. And lost a few thousand of my hard earned money..Masonry company in CTVersion: 20.10.7

✓ WASTE of moneyLike all are the reviews are saying, that’s just a waste of time and money. I have lost almost $4000 for 12 month contract and I don’t have a single good lead. What a waste of money. I will never never never again use their service..VolodyapolozovVersion: 21.4.4

✓ DON’T SIGN THE CONTRACTWe asked very specific details to the sales rep since the program is quite expensive, he either didn’t know the appropriate answer or lied to get the sale/subscription. We decided to try the software based on his responses so we gave houzzzzz our credit card info and logged in. The first day after getting access we knew the software didn’t have the right stuff for us. We immediately tried to get back in touch with sales team, support chat, 1800#s you name it, no one will return our calls. We aren't even asking for a refund, just to cancel future payments. All we get is an automated message (in Spanish all of a sudden) telling us since we signed the contract we can’t close our account. Had to change the payment setting to a prepaid credit card with no balance otherwise we’d be stuck paying hundred of dollars a month for a service we can’t use. BUYER BEWARE. Using Fohlio now and happy with our choice. After getting burned by houzzzz we were nervous to sign another agreement so our new service allowed us to pay a monthly rate without commitment..EkumenikVersion: 21.1.3

✓ Unimpressed contractorContractor who tried Houzz pro. Very expensive for what you’re getting. They use dark patterns for signup and extracting money. Doesn’t even include an iPad app? Seems great at first but backed out really fast..Dyson AppsVersion: 22.1.18

✓ HouzzI am not sure about this app down loaded and you can do anything with it. There’s no Leads of any description. Tried to ad to my profile unable to do any thing. It just takes you to the T&C’s pages. You go through the app and there is nothing there apart from add all your customer details on to it for some reason. Might be more to it but we have both been through it and have no deleted it. Poor app..Lazza.comVersion: 20.10.20

✓ THIS COMPANY IS A SCAM TRY THUMBTACK LEADS FOR YOUR BUSINESSThis company is a scam ! They took my money and never set up my profile. When I told them I was no longer interested, Monica who was helping me with everything, kept hanging up the phone in my face. Someone then text me and told me my payment did not Go through for me to set up another payment after they took $298 from my debit card. These people are good at what they do they will take your money and you will not have any trace of them taking the money from your bank. Therefore you cannot even try to dispute the scam. It’s untraceable! BEWARE.305.290.2323Version: 22.6.15

✓ No capacity to open invoices or proposalsCompletely useless app - any project even a new project won’t show your invoices or proposals saying “it’s too old project to review in an app, go deskop). Basically until I am at deskop I can’t review a thing because on mobile the website works awfully. Deleting app.HelenaRomaniovaDarnovaVersion: 22.10.27

✓ Same sameExactly the Same for me as it happened to the other above. Real poor service, or no service At all. Still dont e en have access to m'y full program.NickhayVersion: 22.3.22

✓ Begging you stay away.The star rating is based off the users of the regular Houzz app. (Home Owners) The Houzz Pro app that you pay for, as a contractor who is now handcuffed to this terrible program, DO NOT USE! Use Jobber does 200% more for 100% less cost. Anything else. Useless CRM everything is based on advertising. Glossy photos or bust. That’s all they want. Where are your photos your videos. Just media. “Ya for sure we will help you”. Then you don't hear anything. Just stay away..Luck1eDogVersion: 22.3.22

✓ AWFUL Customer Service. Not worth it.Awful customer service, no help at all. App and desktop version are not that great. Customer service was not helpful and then trying to cancel before the free trial ended was an absolute nightmare. Not worth the frustration or hassle..MsCatchyNameVersion: 22.4.26

✓ STAY AWAYDon’t waste your time as a contractor. Sucked $170 out of my account every month and not a single lead. Contacted multiple times to cancel my service and no response. But as soon as I get my bank to block them, the support emails flood in. Waste of time money and energy..Kev2535Version: 21.7.15

✓ Super disappointedI’m so disappointed with this service I’m paying almost $300 a MONTH! For nothing I’ve contacted my page manager, I’ve called and sent several emails and no response that can actually help, they offer more service for “free” but all I want is to cancel it and stop waisting my money. FIY you can lower the rate you choose. I haven’t had any leads and I regret so much that I didn’t read the reviews from here first they are all true! Please don’t waste your time and money in this scammers..JosueHC2020Version: 21.1.28

Houzz Pro: Business Management works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Houzz Pro: Business Management.