- 90.7LEGITIMACY SCORE
- 92.2SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
EFax App–Send Fax from iPhone App Complaints & User Negative Comments 2024
EFax App–Send Fax from iPhone app received 113 complaints, negative comments and reviews by users. Have you ever had a bad experience using EFax App–Send Fax from iPhone? Can you share your negative thoughts about efax app–send fax from iphone?
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EFax App–Send Fax from iPhone for Negative User Reviews
✓ Update causes it to crashUsed to work great, have just downloaded update and since it just freezes when selecting any of the buttons.Version: 2.0.0
✓ Works well, expensive. Free is not FREE.Free 30 program turns into automated billing. Unless you online chat or call to opt out. This is buried in customer agreement, so you need to read the agreement before getting hammered with huge bill. Software works nice. Unless you are a person that faxes and receives faxes a lot. This is a 5 Star product. If you are someone like me and only fax maybe a dozen a year. This product is way too expensive and you are better off getting a different pay as you use program..Version: 5.1.2
✓ “Activate now for free”Why am I being charged if I can sign up for free for the first month? Is it just me or the wording is messed up?.Version: 5.4.14
✓ Awful product and awful customer serviceProduct does not work. When you try to contact their customer support they don’t reply. I had 3 different people try to fax some urgent documents to me and nothing ever came through. In the end I had resort to couriering the documents. The 30 day free trial is a con as the disable the cancellation option on their account page and direct you to their chat bot, which in turn directs you to the same link you start at, so that you end in a perpetual loop. Eventually after 10 days of trying and having to resort to speaking with my credit card company, they finally contacted me to and advised that I had to call a US number to discuss cancellation. This is an international call for me, so yet more expense..Version: 5.4.16
✓ AvoidI opened a 14 day trial account with Efax that required credit card, I tried cancelling after 13 days - they ask you to do it via online account, but it then says “unable to complete, use chat.” If you use chat, it says to use online avoiding. No one answers their phone. I’ve had to request a chargeback with my credit card..Version: 5.4.16
✓ NOT EVEN ONE STAR!FREE TRIAL? You try and stop it! Its no good on 07 Numbers, I've emailed them and they want me to call them, I said just end my FREE trial! But they want me to call them to authenticate the account! now if I've given them the fax number and name plus sent from the registered email add is that not enough??? My advice is don't sign up to an app if you need to add Bank details! County court next!.Version: 3.0.1
✓ Spam Spam Spam!Beware of this spam application!! I’ve been charged with CAD27.11 but this app doesn’t works at all!!! No emails from the app manager with any password and no way that o can set it. I’ll never be recommending this app to anyone. This is a fraud app!.Version: 5.4.17
✓ FeesRegret getting this. This app asks to pay each fax you send and the cost is not cheap. Do not bother getting this. They have to say clearly about the running cost at the beginning itself..Version: 3.1.0
✓ IT IS IMPOSSIBLE TO CANCEL THIS SERVICEI tried to call their customer service tonight to cancel my account five times, and no one answered. I also tried to chat with someone from customer service for over thirty minutes, still no one connected, and it finally timed out and disconnected me from the chat. After I wait all of this time I get kicked off because no one will answer? This is the fifth time I have tried to cancel this account in the last two months. NO ONE will ever answer! I sent four emails, and two tonight. You are supposed to call or chat with them to cancel your account, BUT LIKE DTV SATELLITE TV, NO ONE WILL EVER ANSWER!!! TRY MAKING A CANCEL ACCOUNT BUTTON! I am contacting Apple support because this is an app the locks you in, and you cannot cancel the service due to the fact that they never answer..Version: 5.3.1
✓ Not stableVery frustrating to use!.Version: 5.2.2
✓ Slow app TERRIBLE time cancelling subscriptionThe app is pretty slow and not very good. Fine. However, when I called to cancel my subscription I was told it wouldn't be possible because the customer service agent wanted to give me a two month free trial. I said I don't want a free trial and argued with the guy for five minutes until he finally agreed to cancel it. It was really weird. So then I sat on hold for another five minutes before he came back and said it was cancelled. Either their customer service is overaggressive or management really holds cancellations over their heads, either way good luck cancelling your service when you're done with it..Version: 5.2.2
✓ $$$$$Not free not even free trial wasting your time.Version: 5.4.7
✓ UselessThis crappy program looks great, but does not allow you to log in or tell you how. Useless waste of time.Version: 3.3.1
✓ Be warnedIt is virtually impossible to cancel a contract with this company. Be very careful.Version: 3.5.0
✓ IPad - Blank pagesI wanted to view the faxes, but although they were listed in the inbox, they were blanks. The iPhone App doesn't have this problem..Version: 3.1.0
✓ Make sure to cancel free trial on timeI highly do not recommend this app/company. I missed cancelling my free trial and was charged for the service. When I called to cancel they told me they don’t have a refund policy and would not refund me the charge. I wanted to cancel bc I no longer need the service and they tried every thing to try and get me to stay for a smaller fee. I don’t need this service! So then I had them cancel it so I don’t get charged anymore and now for the month that I have PAID FOR, I don’t have access. Like I said, I don’t need the service but if it is completed canceled, why can they not refund me? Unacceptable and I definitely would not do business with this company again..Version: 5.4.18
✓ Money grab - don’t download 🥺Or you may lose $$$.Version: 5.5.2
✓ WorthlessAsks you to "Log-In" yet has never let you "Sign-Up" so therefore your not able to use this software. Perhaps that's for the good, if you can't get started how bad can it be if you were able to TRY AND USE IT.Version: 3.5.0
✓ App works great, but very difficult to cancel serviceThis app works great, but be warned if you open an account, it's very difficult to cancel. After several attempts of calling to cancel with no answer, I call the sales line instead. Guess what answered straight away. I left instructions to cancel and followed up with an email, however they still take out the monthly payment. Steer clear.....Version: 3.4.0
✓ This is a scamDo not pay for this app. I needed to send an important fax late in the evening. I bought this app and it charged my 16 dollars, then did not activate my account. When I called the customer service number, it connected me to a facility trying to sell me on a free reward I had just won since I was the lucky caller. The person spoke very poor English and said he would fix my app as soon as I accepted my free gift card. I told him I didn’t want a free gift card and just wanted this app fixed. He then promptly hung up on me. I tried to call back, got another solicitation which asked if I was over 50. I selected no and the call again hung up on me. So i was not able to get the fax app to work, canceled the subscription right away, but they still charged me 16 dollars. I ended up having to drive to work to ultimate complete this fax. Stay away!!!!.Version: 5.4.4
✓ ScamI tried the one month free. They charged me during the free trial. After 2 weeks, I cancelled my subscription. At the end of the month, they charged me even my subscription was cancelled. They charged me fir two months and I never had the free trial..Version: 5.4.18
✓ How to get refundIf I cancel that subscription is the money refundable because I haven’t received anything back.Version: 5.4.18
✓ Worst fax app everEven though faxes are free but app need alot of attention. When you save a draft it removes all the contents in draft. You have to attempt sending 10 times than may be only one will be sent ..Version: 5.4.3
✓ Very disappointedI wanted to cancel my subscription, you can only do this if you call them, they will not accept email cancellations, and that is proving to be impossible as they just leave hanging on with a recorded message, it is very frustrating. I finally phoned the sales line who put me through to an operator in Ottawa - Canada who said she would get the UK office to contact me, so now I must just sit and wait..Version: 3.3.2
✓ Horrible!!!Avoid them, they will offer you services $5 per month for 10 outbound and 30 inbound pages, try to send fax with more than one page in my case it was 3 pages, they hit me with additional charges because they said it took more seconds to fax it than allowed, how in the world can i control how long it takes for them to fax a page, before they start talking about quality and resolution i send documents 3 pages of documents, and if 10 pages need to be in resolution that no one will be able to read it why do i pay for it nor need service like this, next time they gonna say it took a hour to fax one page and charge $100 for it, just do yourself a favor and avoid them, there is tones of other options.Version: 5.5.6
✓ Says it’s free but once launch 1 fax, you get chargedWhen installing the app, it gives the perception that it’s free as it does not state the charge as not being charged, yet! This is false advertising. Why would you download a software in order to not use it...it is not my definition of being free..Version: 5.4.13
✓ NOT A FREE TRIALThey charged me CAD$26 RIGHT AWAY although they said it’s a free 30 day trial and that my card will be charged later. Not easy to cancel subscription in iTunes. Save yourself the headache and go to an institution with an actual fax machine..Version: 5.4.18
✓ Horrible customer service is crap no way to speak to a real humanI downloaded and it set up a ph# and I wasn’t even able to set up a password before kicking me off the system. Tried to rest and just got the computer run around. Called customer service and transferred me to what I thought would be a live person and then disconnected me after dealing with this nonsense for 15 minutes plus. I am still trying to cancel and delete the app from my phone. Horrible do NOT DOWNLOAD. Save yourself the headache. I was never able to use the app to send / fax a single document I would give it a ZERO star but that isn’t a option Disappointed customer.Version: 5.5.4
✓ NOT FREEI download the app, found and one canceled within an hour of downloading and was still charged… such a scam.Version: 5.5.3
✓ Please fixFaceID just goes on a loop over and over again. The main screen is just like blank instead of actions. Overall a super disorganized app and not what I expected from eFax..Version: 5.4.8
✓ UnreliableSo unreliable. Often does not work. Many faxes fail. Poor customer service. When running a business the quality of product is disappointing and problematic. I cannot trust that my faxes will arrive..Version: 5.4.12
✓ AppallingCustomer service is shocking Cancel any time. But you can’t. They won’t let you. I’ll be contacting Trading Standards.Version: 5.1.2
✓ Vraiment horribleÉchec à chaque envois L’essaie gratuit n’est pas gratuit Jusqu’à maintient impossible de me désabonner Arnaque.Version: 5.5.3
✓ PoorDownloaded this from App Store. No registration to sign up. Keeps asking for eFax No - doesn't recognise my phone no. Doesn't recognise my email address for forget username/password. A lot of hassle!.Version: 5.1.2
✓ Absolutely UnreliableWith my business I am constantly on the go and I need an easy, reliable option to send and receive docs w my clients. This is far from either. Whether the error message is fax interrupted, or difficulties processing, or a busy signal when an outside number attempts to send a fax to me, the only certainty is uncertainty. It’s a poor reflection on my business and that just can’t happen. Oh and just wait for the monthly double-billing. That’s always a fun phone call to make every month. Do you remember that feeing of your last day of school before summer break when you ran out the door, into the sun, feeling free? That’s how I feel today after cancelling this service..Version: 5.4.5
✓ ScammersWhatever you do don’t download this app . I have tried to unsubscribe but there is nowhere to do so . They are stealing money from my bank account and I now have to try and get it back . Thanks Apple for enabling these scammers.Version: 5.4.13
✓ Mr SmithIt simply does not work on my iPad which has the latest software version installed. Tried phoning the help line, only to be put on automatic hold for 3 sessions of half an hour each, and still no reply prior to automatic cut off. This company would seem to be cowboys in every sense. STAY CLEAR..........Version: 3.2.3
✓ I cancelled, stop billing me!I cancelled within days of downloading this app. I was invoiced again! DO NOT USE THIS APP!.Version: 5.4.13
✓ Free?Not free read the fine print. As far as costs it's hard to know / find what you're up for. You could do better than that guys? Half a star for the waste of time :(.Version: 1.0.2
✓ No customer serviceSent emails from the help page as no faxes would go through and no response in over a month but still takes your money. No easy cancellation in manage subscription have to call up and wait to speak to someone to tell them to stop debit amount. Useless do not bother with this app..Version: 5.4.3
✓ Good AppGood for a start. I got 500+ unread faxes on the app although I read them all via my email. App lacks "mark all as read" functionality. Hate that number bubble showing up on my home screen.Version: 3.2.1
✓ Grossly overpricedCharges 13 Gbp monthly without clear way to sign out. Avoid.Version: 4.0.1
✓ My documents were not received and account not cancelled on timeI contacted e-fax immediately after signing up letting them know the plan was to much for my needs and I teSted two faxes neither government organization received those faxes I asked to have the account cancelled due to not working properly or at least a refund until we could successfully send a fax but company insisted on not refunding for the time that services were not able to be rendered. Sadly due to this I cancelled with the loss even though I would have been interested in a relationship if the product would have been proven to work but not okay paying for tile were it was not functional. Future credits were offered however you know how that is you get suckered into getting stuck longer waisting more time. I believe we had enough email conversation to support a credit and they could have credited the amount and offered another few weeks to prove their service worked..Version: 5.5.3
✓ Deliberate - want to cancel? You need to call them and askFirstly, sent a test fax 3 times. After 15 minutes wait EACH time, says it can't be sent because of something on our end. Tried it a million ways. Put it in once with another app and it went through in less than 5 minutes on first go. So I went to cancel my trial - obviously not impressed. Lo and behold- Really wonder how many people they nipped this way... **Beware if you're signing up to their trial** Not like most other services where the trial means should you wish to cancel, it is a touch of a few buttons. The website says you need to call them but I assume written message in email is legally suffice. Regardless, this is almost certain a deliberate design to make cancellation difficult and discouraging/east to slip the mind and forget, etc. quite deceptive. What else is the reason if you can UPGRADE with a touch of a button but there is no avail to cancel or discontinue use without needing to manually request from them. Make sure you write it explicitly state that effective immediately, I do not give permission for any charge and hence would constitute an unauthorised charge under credit law. Should an individual wish to cancel the membership in 30 days or less, even within hours of this threshold, s/he is entitled as the 'trial' period illustrate to the user before signing up without needing 'approval' from the merchant. If automatic upgrade is possible, so should be automatic cancellation..Version: 4.9.2
✓ UselessCrashes each and every time I try to send fax. No response to support request. Uninstalled don't waste your money..Version: 1.1.3
✓ DeplorableI was never able to fax anything. It always said they were having technical difficulties. I tried to cancel the first day but after waiting 30 minutes for an available rep, I had better things to do. One month later, I get my first charge of $17! Of course I was dreading calling them back and waited too long. I phoned them 30+ minutes ago and am still on hold as I write this, with no available reps to “chat cancel”. Who has time for this?! How long do I wait to speak with someone. Horrible experience! I would think this is a scam but they apparently are rated 3.5 stars??? Am I in the twilight zone??? Ugh!!!.Version: 5.1.2
✓ Efax does not workDoes not work required a login which I do not have. Useless,.Version: 3.3.0
✓ Would not functionI am but a simple person and format appears to be pretty simple. Unfortunately on my first attempts to send a fax from email attachments in PDF form, multiple attempts were “sent” but never went thru and never received the email to confirm sent, fax machine never received. After frustration I attempted to contact customer support. In the prompts I entered my fax number and when the automated response was incorrect, I re-entered my fax number and it still repeated it back wrong, I gave up. Unsubscribed this app and guess the cost of the subscription will have to be chalked up to lessons learned. Complete failure. Platform use to be great years ago when I had it but,wow! Not impressed..Version: 5.4.18
✓ UnhappyI downloaded this app an I need a fax number and password Which I have no idea how to get.Version: 2.0.1
✓ Did not send fax attachmentsI downloaded for the free trial. I sent a fax of 2 pages with cover. I attached the 2 pages pdf as the content of the fax. I received a confirmation that the fax has been sent, but only 1 page, the cover. What a scam, or crappy app..Version: 5.4.3
✓ If I could give zero I would.This app is perfect. Worked great!! only one reason I CANT go back to using it. I did the one month free subscription for this app and 2 others. And used all three for the month to see which one I liked best. After the month I hated the other 2 options. This app was perfect. I go onto my subscriptions on my phone and I press to pay for the 16$ a month. Then go to the app. It won’t let me sign in. So I say forgot my fax number. It sends me an email that I don’t have a fax number....I tried everything. Deleting the app and downloading again. I tried going to their website where they won’t let me unless I pay another 16$ and $10 fee on top of that. I can’t even make a new account! Makes no sense..Version: 5.4.14
✓ Scam scamThey charged me 27.11$ but I can't do anything from this app.Version: 5.4.18
✓ UselessYou need to register and the activation is not working. Seems need to pay for everything you do..Version: 3.2.2
✓ Suddenly stopped working- company provides no assistanceSo disappointed. Have been using this app for a few years without problems. Now suddenly it has stopped allowing me to log in. The only advice I’ve been given from e Fax about the ‘unknown error’ message I keep getting, is Unistall, reinstall,wait till the app refreshes. I’ve done this several times and it’s still not working after four days. I’m looking for an alternative app and will have to, unfortunately, unsubscribe from eFax.. I’m not prepared to pay for no service..Version: 5.5.6
✓ ScamTry to cancel for the pass 2 year and they keep on sending me bills, she your money.Version: 5.4.14
✓ UnusableEvery time you navigate away from the app, it logs you out, making it impossible to do simple things like transcribe a phone number..Version: 5.4.12
✓ Un satisfied userI bought it last week, they claim “ it has one month free trial, but: I even can not go inside the app. I paid the subscription fee. And app-store mentioned my payment is non-refundable. Please try other apps and don’t waist your time and money for this one..Version: 5.4.4
✓ Terrible appApp for ios crashes, forces you to pay the full subscription fee, the company does not offer refund, faxes do not send, logs you out. Not a very good app for ios. Do not recommend if you have an iphone..Version: 5.5.3
✓ Unexpected charges, otherwise app works wellMake sure you call and cancel after the 30 day trial. They charged me £9 a couple months after I used it once. They add on 20% VAT to the 7.50 monthly charge making it £9.00 per month in total..Version: 4.4.0
✓ Program works great. Service and billing not so much.I haven't used the App but used it years ago via computer and they were good, however, the billing practices are unfortunately very sneaky and I'd even say unethical. I have been billed the last 5 years for the service I thought I had subscribed (initially thinking it was not an auto bill/renew) for a year. I never was received any receipts when the transactions went through on a credit card I rarely use anymore for anything other than balance transfers. So my fault in a lot of ways but they wont even pro-rate the rest of this year and refund me. decent product with scammy services. I won't ever recommend them to anyone..Version: 5.3.0
✓ Worst product and service ever.The app crashes constantly while using. The service is overpriced and not well thought out. One of the worst app designs I've seen for user friendliness..Version: 3.5.0
✓ Crashes every time. Until now!I've used efax for many years, but this app didn't work for me. Every time I try and open received faxes the application exited I've worked through many updates iPhone 3g, 4, 4s. Absolutely no luck. Now finally the latest update actually works..Version: 3.5.0
✓ Free Is B.S.Before you can use the app, it forces you to agree with $24 monthly charge. If you don’t accept the app wont work..Version: 5.5.5
✓ Worst technical support everIf you have a problem, there is literally no way to fix it. Telephone, live chat, and email did not help. This app is also much slower than the new one I signed up for..Version: 5.5.0
✓ Good for nothingI gave it a 3 star as the app is a good idear but as a uk resident this app is totally useless can i ask the publiser 1 question Why put your app on the UK apple store if its not UK supported looking forward to the reply.Version: 2.1.1
✓ Faxing are not being sent when faxing 1st timeNot good.Version: 5.4.9
✓ SteveExcellent program Excellent support.Version: 5.3.1
✓ Thieves! Don't recommend...Dowloaded app today. Was suppose to get free 14 days. They immediately took my money. Tried calling number in app; it's a scam. First it asks you to press 1 to win a gift card with no other option. Was thinking it was a way through to efax. It was a sales pitch. Hung up and called back again. Waited til it said press 2 for more options. Pressed 2. The guy that answered didn't give an efax greeting of any sort. I asked if it was efax; he said it was. (I was very, very noisy in the background. So much so that I could barely hear him.) [the lack of efax greeting and background loudness started to make me suspicious, but I thought I was being paranoid] I explained my situation to him. He asked me for my name and to spell it which I did. He asked for my address which I said at a normal pace because I thought he was reading it off a screen from a list of people with similar name to mine. He was writing it down. Then he asked me for my credit card number so he could refund my account. I then hung up due to being even more suspicious. I called my bank. Was informed the charge was from Apple. Duh! I should have realized that! But now I was positive my suspicions were correct. Beware!.Version: 5.5.1
✓ NoReceived multiple “general errors” with no indication of the what the issue was. Payment system takes your credit card info directly instead of through Apple, does not let you cancel the forced auto-renew immediately online (have to wait 2-3 days which obviously increases the chance you forget).Version: 5.5.1
✓ Hard to cancel subscriptionWorks fine. Cancelling subscription is a pain though..Version: 5.4.18
✓ Avoidthis useless productI am now obliged to resend more than 2000 faxes of which at least 20% never arrived The cuatomer disservice agents confided in me that the app does not work with apple products Apple keeps purging my negative reviews in its relentless quest for profit at any cost Shame on eFax Shame on Apple I am embarrassedto give this app one star G Rice The customer disservice company could not fix their buggy system I have left this useless app in the dust G Rice.Version: 5.5.0
✓ Not working at allTried sending 3 faxes: 8 pager, 8 pager, and a 1 pager with the help of their customer service representative. Somehow, I am not getting a notification if the fax went through or not. After having 2 support calls, they finally figured out the iPad app is not working at all. They are advising to send the fax using the website instead which I can confirm is working. Deleting this app. I don’t understand how can this app get a 5-star review when the UI is horrible (exiting the app resets the page) and the function you are using it for doesn’t work at all. I’ll try another app, good thing i just did a free trial..Version: 5.4.18
✓ Terrible customer service and softwareI set up an account they sent a link to confirm my email. I continue to get errors that they cannot verify my email so after 20 minutes I went in and canceled the subscription which was supposed to be free for several days …30 minutes later my Apple account was charged… I have contacted them regarding getting a refund because it was their companies error not mine …after being on “instant “ chat for 20 minutes I was finally told that I had to dispute through iTunes…after that comment when I questioned it …they instantly close the chat, so I cannot respond anymore..Version: 5.5.6
✓ 30 day free trialJust subscribed. Will review after 30 days..Version: 3.0.1
✓ Don't BotherSays it sent one, didn't show what it sent. Nothing in sent folder or any other folder. Sent even though I hit cancel button. Absolute rubbish and wouldn't you believe it, their website is down for maintenance now they have my credit card number to charge me after my free unsuccessful trial is finished!.Version: 3.0.1
✓ RatingDownloaded this and it doesnt work!!! need a number and password and this does allow you to do this..Version: 2.0.1
✓ So much trouble to send one faxThis is absolutely ridiculous. I use to enjoy this app but not sure if it’s the demand during this pandemic or the app just not meeting my expectations at this time..Version: 5.4.10
✓ Mobile Nurse Practitioner limited…I have a mobile practice so I was in need of a way to be able to send in billing sheets, medication orders, and patient information in real time. The eFax app was a great way to accomplish that. However… On more than one occasion the app somehow crashed leaving me unable to send faxes. I was forced to going back to faxing information from the local facility and needing to wait for the confirmation, thereby putting multiple delays in my already very busy day. When it’s working, it’s a great asset. But so far I have been waiting FOUR days for the problem to be resolved after reporting to customer service by phone and email. We’ll be seeking out other options if this issue continues to happen..Version: 5.5.3
✓ No saving drafts/Kicked out when you leave appWhile I am extremely grateful that I have a way to fax documents from my iPhone, the one time I’m trying to use it has taken up more time than is necessary in this day and age. Be forewarned: prepare your cover sheet in another app, before you get into the app. Why? Because if by any chance you need to leave this app for one second, the app kicks you out, you have to sign back in, and the cover sheet that you created is completely gone. The problem is, like in life, once you start some thing like riding your cover sheet, you might realize that you forgot to scan something, or you didn’t upload the document into the Files app before starting the cover sheet. The app is unforgiving, and you you lose that cover sheet. Now I know, yes, but this is similar to dealing with Word docs that don’t have auto save. It’s a feature we should have these days. And the app shouldn’t refresh once it’s left. Not with all the multitasking we can do on our smartphones. Not for $16/month..Version: 5.4.18
✓ Sketchy cancellation. Free trial turned into 5 months of chargesWish I could rate it lower. Signed up for a free trial in July through the App Store to try the service out. Sent one fax and cancelled through App Store. 5 months later I see charges on my account for the months after cancellation in one lump sum. Contacted customer service and was told no record of my cancellation is on file. Explained situation to the rep and was told I and the App Store cancellation didn’t close my account and I needed to call because I signed up directly with EFax (which I DID NOT). After being told I wouldn’t be refunded because i needed to wait on a call review I told the rep i felt like I was getting the run around and was told that they’re in a busy call center and don’t have time to stay on the line. When I asked to speak to a supervisor I was turned down and told I’d be contacted when they had time. I’d never recommend this service to anyone. Still no response and already wrote a complaint to BBB..Version: 5.5.2
✓ App Reliability & Website UpdatesI normally use the web version eFax and it is normally great. However, when the website is being upgraded (in the middle of the work day), current subscribers are told they can “still send faxes by email or eFax Messenger just like normal.” Great! ...Except that I don’t normally use those versions and, in fact, have no idea HOW to use them. Since the site is being upgraded, there is now page available with instructions either. So then I go to the app. The problem is that there is always an unknown error that occurs. Maybe the app is linked to the website and is also being upgraded, but the fact remains, I am left stranded in a job where I constantly need to have the capability to fax things. Fixing these issues would change my review to 5 stars..Version: 5.3.1
✓ Ouverture de compte impossibleJe viens de télécharger l’application. L’application me demande mon numéro compte et mon mot de passe pour fonctionner. Cependant, il n’y a pas moyen d’en créer un !!!.Version: 5.4.15
✓ Horrible HORROR-ibleWow. Customer service just hangs up on you. I called them 3 times to get help, because I wasn't receiving faxes. I had already paid $50 for around 6 months of service and hadn't been receiving the faxes people say they sent me. How unprofessional is that. I called and was hung up on two out of the 3 times. The 3rd time instead of asking for help I told them to just cancel my service. I don't have time to deal with a company like that. They also refused to refund me the money that I paid even though I hadn't received faxes. A simple test fax would show you that something is wrong with their system, because the faxes don't go through. Horrible..Version: 5.1.2
✓ This application is a GarbageUseless application, not working and many bugs the seller should be banned to sell it . No service provided . Doesn’t work for all countries , this guy is stealing your money . I will post this on fb , tweeter and every where ..Version: 5.4.8
✓ Don’t subscribe to this appI did and boy do I regret it. Even if you cancel through Apple, eFax will continue billing you and when you contact them, you either get no answer or are told to contact Apple. If you contact Apple, they tell you that the service is cancelled and no amount is due..Version: 5.4.13
✓ Needs fixingCannot create a free account from UK because it only let's you put in numbers in postcode box. Simple error needs fixing.Version: 0
✓ Didapointed at lost infoLike service most of the time however there are hang ups and catastrophic loss of information if you accidentally let your account t lapse due to busy schedules or other oversights . In those events your entire fax history and account transaction logs are immediately erSed and I retrievable. Unless you sent yourself a fax copy with every fax you send to someone else, you are in jeopardy of having all logs and I do permanently deleted even if paying to have your account restored and pay all back payments owed. While any company would co sided storing info long term on a closed account as a serious problem possibly, storing that info offline for a few months. Say 6 and recouping any lost revenue and restoring the data would be a great win all the way around. This huge weakness in data integrity is a horrific detrimental system at eFax that I hope they will reconsider. I will be looking for a different vendor that can provide more security for long term data safety so that I will never be still more manually culling my incoming faxes from emails to reconstruct my logs and fax files, forget the sent faxes, they are forever lost and logs are near impossible to try to recreate..Version: 5.4.7
✓ Says free, pay on opening app.Not free, false advertising.Version: 5.4.10
✓ Some GOOD Some BAdI would like to have the ability to block a number for fax coming in. I work in healthcare and a hospital sent me "multiple" faxes over 2000 pages...I literally could not get that number to quit faxing the chart to me. Of course I went over my my limit of what I pay for to use e-fax. I was being charged per paper...cost was growing (over $200)! I called customer service for help and was told I should close my account for a few weeks until issue resolved (2 weeks of not getting fax...really?) I was at a loss "simple fix allow me to BLOCK a number" But I do receive faxes and able to send without difficulty...great tool when your an on the go midwife..Version: 5.1.2
✓ Waste of time.They bought out faxmate that worked perfectly with any fax machine but guess what...same big problem with efax....it will not communicate with a digital (ie any standard fax machine) but only an analogue (efax officially informed me of this). BUT did you know analogue faxes are no longer in use, they were phased out in 1990s !! Almost all offices have a digital fax, and guess what, it will not receive efax faxes. I have had to throw away $300 business cards. Waste of my time completely. Not only this, it took them 4-5 days to reply.....their customer support is slow. My initial excitement with efax has turned to utter disgust. False advertising..Version: 3.6.0
✓ DisappointedI attempted to use the app and it will not send any of the attachments added to the fax. Just the cover page. I call customer service and told them the situation— I have attached 8 pages, however, it is only sending ONE page, the cover sheet. He goes through my file and takes a look at the account. He then proceeds to let me know that “everything is working fine, I see here that the fax went through perfectly”. Confused, I ask “wait, how many pages?”, he says “one”. Seriously. Was this guy not hearing my complaint in the first place? JUST THE COVER SHEET IS SENDING, I AM NOT ALL SET. I ended up thanking him and told him I would figure it out on my own. I then attempted to use the online portal to send a fax instead of the app— DIDNT WORK EITHER. Edit: I got a notification from my bank that I was overdraft in my account due to charges from this app. Although I was on a free trial basis, I was charged SEVERAL TIMES, for several failed attempts at faxing. I called customer service a total of 3 times in one day. Come to find out, I was charged back to back to back for faxes that hadn’t even gone through. I really wanted to like the app but it’s a HARD PASS. I’ve already unsubscribed. The only positive thing I have to say is that they are willing to refund me. Haven’t seen it come back yet but I will stay in touch with them to make sure I get my refund..Version: 5.4.9
✓ Beware. Will charge your credit card right awayCharged me 27 cad right away even though it said free trial. Not only that it subscribed to the highest paid option of eFax plus. What kind of trick is this?.Version: 5.5.1
✓ Bad UX and flowInstall app, open app, see subscribe screen, enter email, pay with Apple Pay, click Get Started, see login error. At no point does it ask you to create a login or tell you it created one. It doesn’t even ask you to log in before it shows the login error. After dismissing the error you see the number prefilled and one character of the password prefilled. What password? Oh it’s in my email. It’s a 4 digit number. Not very secure. Stored in their system in a way that they can know your password because when you use the forgot password option it emails the password to you. This means it’s not properly encrypted in their system. And emailing passwords is not great protocol. Overall the app seems to send faxes, but the flow is probably the worst I’ve seen and the abysmal security standards are a concern..Version: 5.5.5
✓ Misleading and a terrible servicePaid the annual fee for 150 monthly pages. 1st month we sent 146 normal pages and was charged $80 additional. The customer service rep said I went way over on the month. When I informed him I can go to the sent file on the app and see that I only sent 146 pages, he changed his story and said that the duration of each fax took long and there is additional charges for that. When I reminded him that I’m sending normal black and white documents and I didn’t creat the app so I can’t control how long it takes the EFax system to send things, he suggests that I upgrade my plan. Why would I upgrade when I’m not going over the allowed 150 monthly pages? If you’re going to use this service, please pay monthly incase you have an issue because there are no refunds when you pay annual..Version: 5.5.3
✓ Expensive. No customer service. Infuriating.Non-existent customer service. There are better cheaper alternatives. And of course they make it impossible to terminate your account. Try calling their customer support and press three to speak to customer service and wait for them to hang up..Version: 3.6.0
✓ Scam!!! DO NOT DOWNLOADOne month trial that turned out to be $28 charged to my credit card, even though I unsubscribed from the app after one hour of having downloaded it. Tried calling customer service but cannot get through. Please save yourself the time and money and go elsewhere. They are clearly just a bunch of scammers and the other reviews below mine confirm it as well..Version: 5.5.3
✓ They cancelled service but kept my subscription running.My credit card was declined, they cancelled my service without warning immediately without giving me chance to introduce my new credit card number. However when new method of payment was introduced. The subscription continued. Apple and eFax blame each other and tell me to go to the other for refund. Apple can only refund 2 months and eFax can’t locate a method of payment. efax customer service has connectivity issues and they can’t hear you half the time and they get disconnected half the time. So stay away from Apple subscription. Headache..Version: 5.4.14
✓ UselessI started my 30 days free trial but I cancelled it within 24 hours whereas they never bothered to cancel it after 15 days they confirmed that my trial have been cancelled but they have charged me for one whole year. I am totally screwed..Version: 4.9.2
✓ Don’t sign upThe first fax I sent was received as just black pages and now they are making the process of trying to cancel my account near impossible..Version: 5.3.1
✓ Bait & switchSo I needed to fax something and upon searching on the App Store I was recommended this app at the very top. I usually read the reviews on other apps and I wish I had. I was shown I could use the app for free for a few days but then after clicking next, it asks me to confirm payment. So I figured it would be the same as other free trial apps. The app immediately withdrew $18 from my account and I was not expecting this because I have other bills I have to pay at the moment. It’s very mean and a shame on the developers of this app. Shame on you! I now need to wait and see if Apple will refund the money. Also, I only needed to fax one thing in my entire life. The developers should change the way the app works because of this. We don’t need to fax something every single day of the month, It’s stupid..Version: 5.5.3
✓ Doesn't work.Even though I already have a (UK) efax number this app won't work with it. Disappointing. Ps no response to my emailed complaint sent 48 hrs ago. Vote with your feet..Version: 1.0.2
✓ Complete ScamAs soon as I made an account it banned me from accessing my account and started charging me almost $20 a month. Every time I try to login it says ‘account is temporarily suspended’ and even tho it was suspended it kept on charging me for no reason. I tried to get help but it was worthless. Wasted probably $60 on something I can’t even use. When I finally got help they told me to fax them my details. How the hell am I going to fax them my details when I can’t even access the account I’m paying hard earned money for? Do I have to buy a fax machine just to cancel my online fax account? Scam..Version: 5.5.2
✓ Cannot log onI downloaded the app and found no way of logging my details in for a first time so couldn't activate or use it.Version: 3.1.0
✓ EFaxUseless. Can't view sent faxes. Can't create a text fax to send..Version: 1.0.2
✓ So far So goodThé app is good. I have 2 concerns 1. When I switch apps I have to restart all over again and it’s frustrating! 2. You can’t multitask Also it would be great to be able to see a preview of the fax we compose..Version: 5.4.18
✓ SCAM!!!!!!It cost 28,99$ for an application that didn’t work. Worst experience EVER. Don’t spend your money for nothing..Version: 5.5.3
✓ Good app not worth the hassle to cancelNeeded to fax some documents. Thought it would be a good app. App worked well. But after I canceled in my subscriptions I still got charged. Wondering how that happened I looked into my subscriptions and there was no more option to cancel. Went into the app to try and cancel, no option in the app to cancel. Went to their website to cancel, told me my request couldn’t be processed. I had to call their customer service to cancel. It seems to be designed to make it very inconvenient to cancel the app. I will not be using this app again if I need to fax something..Version: 5.5.6
✓ SCAMSteals your money.Version: 5.5.5
✓ Disappointed with appUnfortunately I had a bad experience with this app. I had 4 problems. I have a iPhone 8 which the app would not send faxes from thru the app. Spent 30 minutes with customer support (they do have great customer support....spent a lot of time with them, several times) and they had a work around thru email. 2) my fax thru email went somewhere (it didn’t bounce), just not to where I was sending it. Since I send medical reports to an insurance company, this is very worrying. The test email did get to the insurance company so I know I had the right number. 3) I kept receiving someone else’s daily faxes. Tried to work w/ customer support on this but they couldn’t fix problem. Ended up calling the business sending out work orders to one of their providers to get fixed. 4) when I was setting up app, it waned my credit card number before I could use the app. It immediately charged my credit card despite the 30 day free trial. The app said this was an Apple problem and vise versa. Apple fixed the problem. So, app works semi well on computer but not on iPhone. Great customer service (which I used a lot). No free trial. Faxes go to other places.Version: 5.4.5
✓ SHADY SCAMYes, this app works just fine to send fax. However, they make it impossible for you to cancel. They claim to not have your credit card number on file. They continue to charge you and when you're locked out of your account, they give your account to another user all while still charging you. They have you "verify your account" by emailing their "tech support" and while trying to "test email" them they hang up on you. Very impatient, snobby customer support agent who isn't helpful at all and doesn't want to get penalized for causing the company a lost "customer." Stop charging me, I don't use this service anymore and I have already cancelled..Version: 5.1.0
✓ ScamDO NOT USE IT. This app is a total scam. They will steel money from you and then refuse to refund..Version: 5.4.17
✓ HorribleSave your money and time this is the worst app .. and expensive for no reason. Doesn’t give you an update if it is processing or not and the app keeps crashing. Waste of my money wish I could get a refund 🤦🏼♀️...Version: 5.4.16
✓ PointlessCan't even write text to send? can only send a photo? This needs work guys.Version: 1.0.2
🙂 EFax App–Send Fax from iPhone Positive Reviews
EFax App–Send Fax from iPhone works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact EFax App–Send Fax from iPhone.
⛔ EFax App–Send Fax from iPhone Problems
