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Lutron Home Control+ LEGACY App Complaints & User Negative Comments 2024
Lutron Home Control+ LEGACY app received 41 complaints, negative comments and reviews by users. Have you ever had a bad experience using Lutron Home Control+ LEGACY? Can you share your negative thoughts about lutron home control+ legacy?
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Lutron Home Control+ LEGACY for Negative User Reviews
✓ Nice idea, bad business modelUseful app on legacy iPhones but expensive. Crashes on 6, 6+. Requires local electrician to upgrade Radio RA 2 firmware, integrate new hardware (light switches, etc), and set up special password to use certain app features. Lutron desperately needs to provide consumers with full feature interface to self manage Radio RA 2 in order to stay competitive. Why nickle and dime consumers when they already paid thousands for hardware and installation? Make the app more consumer centric (free and full feature) and demand for Radio RA 2 products will increase benefiting consumers, electricians, distributors, and Luton. Also, it would be nice if Luton updated the app so it works on current iPhones :).Version: 8.2
✓ Rip offLutron makes enough on their ridiculously expensive switches, blinds and other products to provide this basic, sophmoric application that looks like it was written by a couple college kids for a nominal charge. $60/year isn't expensive, but makes your stomach turn after investing in such an expensive system designed and marketed for remote control, only to be stuck on the backend with essentially an 'annual fee' for the priviledge of using their own products. And same annual charge whether you have 5 lights or 5,000 lights, blinds, thermastats and other devices. Bad karma and bad business..Version: 5.1.1
✓ Horrible company - many failuresI remodeled a new home. Bought for $60+K of Lutron gears (Radio Ra2): NOTHING works as promised. They refuse to fix their problems, keep pointing fingers (not our fault, the dealer is the guilty party). I used 3 different dealers: same stories. One of them even took $2K from me to place the order for an automated shade, Lutron apparently canceled him out as a dealer after accepting the order and I never got my $2K bac (nor the shade!!!). Sensors are horrible (don't work as promised - get confused - randomly trigger,..,). Switches have random issues. Some lights stay on 24h a day or don't turn on... believe me you don't want to buy anything from them. The only thing they do well is take your money and tell you it is not their problem....Version: 9.12
✓ Scene editingThe software would be very useful if you could use it to add or remove lighting loads when editing a scene. Currently it is only possible to change a light level when editing a scene. To add or remove a lighting load from a scene I currently have to schedule an appointment with my Home Automation installer and that really bothers me. I wish it was something I could do on my own..Version: 6.0.8
✓ Stopped working, Apple Watch app seems brokenAs others have noted, once you install this version the app seems to no longer connect to your Lutron repeaters. I found that doing a hard reset of the main repeater (unplugging for 5 seconds) solved that. The Apple Watch app loads and while I can add specific lights or shades to my Apple Watch "favorites" I'm unable to add Scenes for some reason (selection state won't work after it tells you to select an icon), which pretty much renders it useless for my setup. Please fix, Lutron! This will be my most useful Watch App once it works!.Version: 9.0
✓ Terrible update!In addition to the other reviews here... I have to note how terrible the new look of the app is... At least give me the option to customize the it a bit. The all white background is horrible to look at after your eyes have adjusted to a dark environment. At least give a white on black option so our eyes don't have to be burned out of our skulls when looking at it! Thanks!.Version: 6.0.0
✓ Much better on iPadSo I love my Lutron system and controlling it from my phone always gets oohs and aahs at partys, however... On the iPad there is a much more useful layout that includes a button called "whole home". This allows me to see all light and shade control in one screen. Unfortunately the iPhone version doesn't have this, so I am forced to continually have to page back to select my room and then individual light control. Doesn't sound like a big deal, but when you are controlling over 20 Lutron lights and shades, it gets a bit tedious. Lutron please add this feature layout to the iPhone version and I'll gladly up my star rating. Thanks..Version: 4.0.1
✓ Swing and a... foul ballFirst of all, it needs to be FREE! Lutron, You'll get your $ from those that sign up for remote login. Either that or create in-app purchase to activate scene editing. Fairly easy to use and edit lighting scenes however there isn't a way to add lighting loads to scenes that weren't originally programmed using the configuration software. HVAC control capabilities are ok but seem to respond wonky. Feedback doesn't always emulate what the Honeywell T-Stat does and sometimes requires 2 button presses. I REALLY don't like the fact that temperature icons show up in areas that don't have HVAC. Why do I need temperature controls in my Landscape zone?? HVAC icon should only show up in room that has the thermostat!! Not in unrelated rooms. I also don't like that all controlled devices use a lightbulb icon. I have fans and relays on the system and by them being listed as lights causes confusion. Still, a reasonable effort but doesn't stand out against competing platforms. Get to work Lutron!!.Version: 6.0.8
✓ Good lights, horrible software!It is amazing to me that lutron, the market leader, allows software like the radioRA app to be released. This is exactly why they will lose their market position because startups who write good software will totally kill dinosaurs like them! This stuff is hard to use, is closed architecture, and has to be constantly reset. I've lost connection many times leaving the remote control value totally zero! I have to go home and unplug it to reset...Version: 9.12
✓ $60 a year!Be aware. In order to use this remotely (not in vicinity of home wifi) there is an annual charge of $60. Save yourself the $20 for the software should you want to use this app remotely but don't want to pay the annual charge. Many home automation systems tie into lutron without a subscription charge. Have to say: a high end lighting system with these upfront costs should not charge $60 a year to use it to its full capacity..Version: 5.2.1
✓ Wish I had gone with cheaper better versionThis works with Control 4 to provide terrible consistency. Presently my Control 4 clock is off and so asking for the blinds to come up at 4pm means they might come up around 5:40 give or take 30 minutes. However on my other set of shades the clock is perfect, so I’m not sure if the blame is Luton or Control 4. Either way I have to pay $200 to have someone come out to trouble shoot the system. Wish I had Casita then I could trouble shoot on my own..Version: 9.13
✓ Update this week made system unusableSo much for a bug fix. Now I have no way to control my shades..Version: 9.15
✓ I don't think Lutron cares that it's a bad appHave struggled with this app for over two years now. HORRIBLE. Go away for three weeks and look at the house using our cameras I see some lights come on and others not come on at scheduled times. Hours of difference. Same with going off. What good is it to have a light come on in the middle of the day? Recheck the schedules on my IPad and they are fine, but the lights don't follow the schedule. If Lutron cared they would fix the app. Look for something else if you can. Including the light switch..Version: 9.9
✓ CrashIphone 6 lutron app keeps crashing as soon as you open app..Version: 8.2
✓ Must use PPTP to connect?! Wow!!!!What a BS app! I purchased this app thinking that I'd be able to connect to my Radio Ra 2 system via my iPhones IPSEC VPN connection. When I couldn't get the app to connect to my main repeater I realized the brain dead programmers at Lutron only specified the repeater to accept an PPTP connection. You have to buy the router than Lutron specifies in order for this to work which is a Linksys or DLink. Honestly if you can afford to purchase and have a Radio Ra 2 in your house you are more than likely running something more robust than one of these sub $200 routers. This just doesn't make any sense and I hope others take notice because being able to control your lights when your not home is the main appeal of this app and this system. Lutron here is your wake up call - IMPROVE YOUR NETWORKING FUNCTIONALITY! By one very disappointed and loud customer..Version: 4.0.2
✓ Watch supportLosing support is terrible. Response from Lutron even worse..Version: 9.13
✓ App no longer functions for me😒When I called Lutron tech support yesterday (because app is giving me error message “could not connect to the system) they said the app has been buggy ever since ios13.1 but they decided not to do anything to fix it because they announced they will stop supporting the app in April 2020. The tech support agent said that in order to maintain the same functionality I had before I will need to 1) buy new hardware (ie Lutron Bridge ($220); and 2) pay Lutron installer (presumably >$800). I’m frustrated with this because 1) it’s clearly not April 2020 yet and implicit in saying you will stop supporting something in April 2020 is that you will support it up until then, which they are not doing; and 2) when I paid through the nose a few years ago for a new Lutron system I was not expecting Lutron to institute this planned obsolescence of the product I purchased. I’m in the midst of building our new home and this experience will likely cause me to decide to avoid giving Lutron my business again..Version: 9.18
✓ App crashesApp crashes after the update, I can’t control my system.Version: 9.16
✓ DO NOT DOWNLOAD!This update removes the features that encompass the entire reason I selected Lutron. I am now seeking proposals to remove all the RadioRA2 gear, sell it on eBay, and put in any competing system that does not treat their customers like we are incapable of simple tasks. To be clear, this update removes the feature allowing an end user to tweak the lighting levels in their button panels. I have scenes and lighting levels that I adjust seasonally. I have timers and modes that I enable when I travel. I now am unable to adjust lighting levels for thesis buttons, and am also unable to tell Lutron that I am "away" thus enabling my custom timers to mimic the behavior of being home. I have no idea why Lutron would remove such useful functionality, other than to generate revenue for their installers (who are too busy to come over to make such minor tweaks), or if it's simply that they think the end user is too stupid to handle basic features. The ability to do these things from the iPad app was highlighted as a key feature in the marketing material and was a primary reason I selected Lutron. I will never buy another product from them again unless this gets fixed within the next 90 days (the amount of time it will take me to select and schedule an installation of a competing product). Avoid Lutron, avoid this app, and best of luck if you are already a member of their proprietary, locked-down pergatory..Version: 6.0.0
✓ Latest version crashingThe latest version of the app won't run on my iPhone 6. It starts to open and then crashes. Would love to see a fix for this so I can use the app again..Version: 8.2
✓ Awkward protocolsLutron has this "reinvent the wheel" design philosophy with the RA2 so, although the user interface is very nice, some things end up working worse than average. To use this app you specify separate telnet logins for the main repeater for each iPhone/iPad. Actually you have to reveal your password to your dealer/installer since Lutron does not release the main repeater programming software to homeowners. The static IP in the main repeater also can only be changed by the dealer because this is configured by the programming software, so you can't manage your own network without babysitting from your dealer. Lutron should have implemented a protocol that can share a login with multiple devices (not telnet) and allow the homeowner to enter logins and change static IP without the dealer involved. I got this working on a router with Tomato firmware so this will work across different types of routers. Note: you must configure one of the hardware keypads in the programming software in order to avoid a configuration error, even if the iPad/iPhone is your only keypad. Overall nice system but Lutron has to stop this "it's not good if it's not invented here" mentality in their software department..Version: 4.0.3
✓ LutronShould be able to add new and delete events from the Ipad/iphone. Can only modify times or events already programed..Version: 4.0.3
✓ Programming issueNot much good to say. Way to expensive for what it does. The houses I work on have all switch to other lighting systems. Unfortunately I got stuck with this setup in my personal house. The app hasn’t worked on my phone in over a year. Luckily it still works on my iPad not sure what the difference is..Version: 9.13
✓ It almost works!!I have been using the Lutron Homeworks system without any problems for six years. However this app is fraught with bugs. Conceptually we designed it work intermittently with a WAN ip address. Works OK with a ip address on a local LAN but using this app on an iPhone mitigates locally mitigates its utility. I am really surprised at the lack of reliability of this app since Lutron hardware and software are normally bullet proof..Version: 3.3
✓ Keeps crashingI am trying to renew the app but first it could not connect to the store and now it opens for a second and then just crashes. Need help..Version: 9.13
✓ No Remote Access!!!!!!!!!!Will not let me register!!!!!!!!!!!!.Version: 9.13
✓ Horrible Lurton product and softwareToo bad I can’t give it 0 starts. Spent a lot of money on this system Radio RA2. Do not buy this system get any Z wave enabled products from Home Depot (GE) and install it yourself. Horrible Lutron software. Works sometimes and it doesn’t other times. I can’t control the lights in my house through the app. At home or abroad. It asks me to buy a subscription. A complete waste of money. Lutron doesn’t stand behind their product or support it..Version: 9.12
✓ Subscription expired can’t renewThe app has worked reasonably well. Now trying to do annual renewal, constantly get “can’t reach store now, try again later” for days. Never saw it so hard to spend $59. As for customer service, good luck. On hold forever, never call back..Version: 9.13
✓ Text Size is TINYI woke up to the update and the size of the words are so small I need readers to see them??!! WTH happened to the size of the text? It needs to be larger and or have a way to make it larger..Version: 9.20
✓ Avoid. Company uses mafia tactics and crap appsTop engineering. Worst delivery of luxury goods I’ve ever experienced. Five-digit sum for the Lutron Installation and then apps that keep being rendered obsolete. Stay away from Lutron unless you’re made of millions and your time (or your staff’s time) means nothing to you. Lutron sits on well-earned patents, stifling competition. They have good engineering. You order the product and pay through the nose, only to later be told that any problems you have are due to the customer’s bad planning and the installer’s installation. And the apps are hit-and-miss. But they know they’ve got us all by the balls because the equipment is already installed. They’ll probably respond to this with a “please contact us to make it right”. Why should I? So I can pay $2000 yet again for a 20-minute issue that should’ve been covered in the installation or, at most, cost an extra tenth of that? Nope, won’t contact you or the installation. I’ll just keep telling others the truth about your business model. Bait. Switch. Cha-Ching..Version: 9.13
✓ Non-intuitive, needs more flexibility and customization• It takes way too many clicks to get to the light you want, in a specific room, on a specific floor. • You can't make a custom list of your favorite lights or scenes; you can only favorite a specific button panel that already physically exists. • No ability to customize which lights correspond to specific buttons on an existing button panel. • This app should also be free if you already have Lutron hardware; it's a waste of money as-is..Version: 6.0.8
✓ Not Worth UsingThis app is so tedious to use, it isn’t worth the effort. I can use my Lutron’s old, non-mobile web server on my iPhone faster than this app! So now I’m paying for a worse experience than an old, out-of-date, non-mobile web server. One has to navigate by floor, then room, then switch, then click the desired button. Just to turn a light on. Nope. You can make only one plate/switch a favorite and that’s it. So your Lutron experience is spent navigating back and forth in text menus. Why can’t we favorite a bunch of buttons that all appear on a favorites panel? That alone would make this app usable. But instead, Lutron wants us to pay an installer to make a panel of favorites, which we can only update with a programmer visit. What a pain - no thank you. Come on Lutron, step up to the plate and make an app that’s easy and efficient. This one isn’t..Version: 6.0.8
✓ I phone 11Since I upgraded from I phone 8 to 11 ,I can only control my lights from inside my home while using the app . Before I switched phones I can control my lights and thermostats from anywhere . What is the problem ?.Version: 9.16
✓ Unprofessional app, settings are confusing and limitedI'm using Lutron RadioRA2 system with approximately 35 devices, I must say this app is very confusing and is very limited in settings. Some settings that can be set with the pc app from the installer but cannot be set from this app, also devices are not same layout as in the pc app. I guess my next option is replacing my system to a Control4 home automation system..Version: 9.3.1
✓ So soWhile this app has a nicer GUI than the older Homeworks program, it does not work with systems that are not on the standard ports (21,23,80). This is a big problem for us since most of the home systems we do have multiple telnet, FTP, and web servers on the home network. $20 is a lot to pay for a none usable app! Lytton acknowledged this issue but the current up ate to 3.2 does not address it..Version: 3.2
✓ Does NOT work when you sell your houseLutron RA2 systems are run from your cellphone. The cellphone software requires a password, so when you buy a home with a lutron system unless you get your iPhone controlling the system before you buy the house, you need to spend several hundred dollars to use the system in the house. The hardware buttons work but they raise all shades at once. Only the software allows complete control that you need. Stay alert..Version: 9.8
✓ Stay awayInstalled Radio Ra in two homes. It has been nothing but a headache and can’t find competent installers that are willing/able to fix it. We are now looking to replace what we have and write off a $40k+ investment..Version: 9.13
✓ FIX IT!!!!Overall an ok app. I wish the interface was a little more geared towards seeing multiple switches in a room at once. However, since the last update of iOS it STOPPED WORKING. I found this out while away for a long weekend and now have no control of the house lighting. Since I don't have the away function programmed yet I turn lights on and off from afar to simulate someone being home. Please fix this asap..Version: 9.1
✓ Lost FunctionalityYou show all the upgrade changes and then you let someone go live with this without anyone testing it. None of the functions listed work - other functions have been lost - CAN NOT edit schedules. I am going out of town and wanted to make changes and NOTHING can be changed. Someone in management needs to have a long talk with the app designers. If you don't test YOU ARE FIRED!!!!.Version: 6.0.0
✓ Too slow and expensiveIt is too slow to connect. Remember, this is a paid expensive application, not a freebie which it should have been in first place. If you can't set up VPN, and want control your system from outside you will need to pay extra $59 per year. Let's face it, this system is for home use and advertised and sold under pretense that you will be able to control your system from anywhere. Technically, it is true but very conveniently left out the fact that it will require VPN which most home user will not have due to dynamic IP and complicated setup. So now after few long years they decided to offer alternative without VPN but with a fee of $59 per year. Also, you will have to make sure your RadioRA 2 software is the latest version 6.0 or it will not work. You will have to call your Lutron rep to upgrade the software as they don't let you do that in your own. This will take another 24 hours at least if you are lucky. Update: just found out about Nest Thermostat. The app for the Nest does not cost anything and there is no yearly fee for remote access. So if you are looking for remote access for only thermostat there is better and cheaper alternative out there..Version: 5.0.1
✓ Watch App Removed, Why?Been using the app for 6+ years. Loved the addition of the watch app and not having to fish out my iPhone just to hit a scene button. Now I see it’s gone? Why? I never had an issue or problem, and now, just like that, without warning, it’s gone. Might need to figure out a different solution... UPDATE: After receiving a response from customer service, I see they want me to spend more money with them and an “installer” just to get back what I already had! I can see now why so many people are dissatisfied with this company..Version: 9.13
🙂 Lutron Home Control+ LEGACY Positive Reviews
Lutron Home Control+ LEGACY works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Lutron Home Control+ LEGACY.
⛔ Lutron Home Control+ LEGACY Problems
