Cinemark Theatres Negative Reviews

Cinemark Theatres App Complaints & User Negative Comments 2024

Cinemark Theatres app received 15 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cinemark Theatres? Can you share your negative thoughts about cinemark theatres?

Cinemark Theatres for Negative User Reviews

✓ Not allowed to watch because he’s not old enough?So the title might be misleading, but On October 13th. Me(20M) and my younger brother(13M) wanted to go watch Halloween Ends, you know the continuation of the Halloween movie from last year. I was completely aware that he could not attend the movie by himself due to being under age but when purchasing the tickets it specifically said that the minor had to be accompanied by a PARENT/GUARDIAN that was over the age of 18. When coming to the podium and showing them my ID proving I was of age, they asked the ID for my younger brother, but I tried to explain that I was going to be watching with him as his guardian. Unfortunately they told us that was not allowed and that a legal parent had to attend with him or else we were not allowed inside. I was pretty disappointed by the fact that his older biological and of age brother could not be consider his guardian. As if Michael was actually going to pop out. I know rules are rules, but could they at least be specific when it comes them? Your telling me if one were to attend a rated R movie with their adult older sibling they would not be allowed in because they aren’t parent and child? The best they could do to consolidate us with a refund but they said they would gives us in store credit for another movie or in store cash for that specific Cinemark. Come on. Really?.OscarAkaBigOVersion: 3.30.0

✓ Stay Away!I was excited to download this app. We go to 1 of 3 CineMark theaters in our area at least 3 times a month. Plus we’d just gotten a $100 CineMark gift card. So I thought it would be easier to just use the CineMark app versus Fandango. I tried to purchase 4 tickets through the app and the transaction never completed on my end. I never received a confirmation and my app doesn’t show any transactions in my purchase history, but the amount was deducted from the gift card. I called guest services and Jason was able to see a completed transaction on his end. I told him I never got confirmation and if I would’ve gotten tickets, I would not have purchased the tickets through Fandango for another theater. He sounded perturbed, but he said he would refund the price of the tickets. I went back in to check my gift card balance, and instead of a refund, an additional $14 was deducted from the card. I guess I’ll be using Fandango from now on. I hate that $78 of our friends’ money was wasted and I’m glad I didn’t save my credit or bank card in my profile..CollinHuntVersion: 2.34.0

✓ Makes me not want to go to the MoviesConceptually the app is laid out nicely and is intuitive. It allows the user to select many options and load up a shopping cart like many other similar apps. The reason for 2 stars is that it doesn’t work and will not allow you to make a purchase. You go through all of the steps, go to checkout, and it says you need to select seats but won’t let you update anything. Very frustrating! If they are trying to make it easy to go to the movies they aren’t doing a very good job of it. Maybe there just happened to be an issue with it when I downloaded and tried to use it. Either way I think I’ll just stay home and stream something..JuliasmellslikeasigVersion: 3.37.0

✓ Glitchy appThe mobile app is glitchy. The app wants you to select your favorite theater but, even if you’ve done that, it still makes you scroll through all of the other showtimes for all of the other theaters in the area. And the app HATES scrolling. When scrolling, the app jumps back and forth between theaters, sometimes obscuring the time that you want to see if you’re lucky enough to eventually get to the theater that you wanted. If you need to change your payment method, DON’T do it on the app. It’s a hot mess. It didn’t save and seemed to time out. I fought with the app for 30 minutes and finally gave up on it and had to do the transaction on the laptop. Also, when I tried to purchase snacks after buying tickets, the app wouldn’t let me unless I also bought a movie ticket. It was too stressful. I’d like to be able to use the app more because I prefer our local Cinemark theater but this app doesn’t make being a member any fun. Hope you can improve the app..TBinTXVersion: 3.35.0

✓ Your software updates are TERRIBLE!!I’m not sure what has recently happened with your software but it’s very frustrating! I applied for two of the last ‘special ticket giveaways’ (GEN V, can’t remember the other) and both times, half way through the process of applying, your system would not download/upload and kept giving me error messages. After at least ten attempts when the screen said I got the two tickets but had to click on “get tickets” again, the system would give error messages. The next day I logged in and it still offered me a chance to get the tickets, but when I selected the location, it was Sold Out, on BOTH giveaways. Which tells me you oversold the drawing to begin with and now you’re just wasting our time signing in and out to try to get free tickets. So either honor the tickets you said I was granted/won, by only giving enough tickets in the auditorium OR STOP SENDING ME OFFERS! Just now—I was making another ticket purchase and your system upgrade did NOT carryover my saved credit card information in my membership to make the purchase and had to re-enter the information. Fix the bugs!.LoneRider76Version: 3.41.0

✓ No comprehensive tracking feature of movie you watchedI have been a Cinemark Movie Club monthly subscriber since 2018 and I absolutely love it! The app has been a great companion, allowing me to conveniently book tickets and access exclusive offers. However, there is one suggestion I have to improve the app experience. It would be fantastic if the app could keep track of all the movies that I have watched. Currently, it only saves the movies from the last three months, which can be a bit disappointing. As a movie enthusiast, I would love to have the option to track and reminisce about all the movies I have watched in theaters through the app. Overall, I highly recommend the Cinemark Movie Club app for its convenience and exclusive benefits. With the addition of a comprehensive movie tracking feature, it would truly enhance the overall user experience..TripkoVersion: 3.45.0

✓ GlitchyIt’s a great app, service, and theater company. However every time I’ve tried reserving tickets, if I leave the check out page within the app for any reason I lose my cart and yet can’t re-select my chosen seats for 10 min while they’re in limbo until the app cancels the previous purchase attempt since too much time has passed. But there’s no way to actually buy the tickets I’m reserving during that time. Part of leaving the check out page has been to add gift card info, or to re-select food/drink to be delivered thats not showing up on my order so I try to add it again and then lose the option to check out with the reserved tickets and have to wait. So that’s a glitch to be handled too please. Again, overall I’ll keep using the app cause the concept and design is great but please fix these issues..LydiamichelaVersion: 3.23.1

✓ Like the rewards but don’t like the recent updateI like being able to get rewarded for going to the movies. However, I have 2 big issues with the app. First off, if I forget to scan the QR for points at the movies, there is not any missed transaction section to put those points in later or at least from what I can tell there’s not. The other thing is the updated rewards scale/points system & options of rewards. The points scale use to 25, 75, and I think 250. However, there is less points thresholds now. So it makes it a lot more difficult to get reward because now you have to have more points to even get anything. Also, I don’t even see the $1 or $3 off concessions anymore. So that is a little bit of a letdown..Courtneypaigec3Version: 3.38.1

✓ Modernize Already!!!This app is the most ancient of apps when it comes to user friendliness, which means it wasn’t designed to make your life easy. You can’t purchase tickets within the app. You’re rerouted to the online site which doesn’t remember you despite you choosing that option. Once you finally get signed on, you don’t have the option to use ApplePay which is a headache of headaches because you have to input your credit info—such a waste of time. There’s nothing convenient about a movie ticketing app that doesn’t let you use it for the entire buying process, from your movie choices to the ticket purchase. Fandango is so much better but I can’t get discounts for this theatre through them anymore. I’m not sure where the 5 star ratings are coming from but this app isn’t iPhone user friendly and it deserves 0 stars..JrzyNowVersion: 3.4.0

✓ Support is lacking when help requestedContacted this developer due to not being able to access the app after I had changed iPhones. The app appears stuck in a login loop, and just shows “something went wrong, try again” when attempting to refresh and log in. Provided all the info that was requested, to include screenshots of the app version, the error messages, and device info (make/model/iOS), and haven’t received any reply, after inquiring a few times. I deleted and reinstalled the app, along with installing a fresh iOS on said device, without resolution, which is why I reached out for assistance. No point in an account if I am not able to access it. I still see the same errors after updating to the current version, and app developer support has ghosted me, as I have sent two emails requesting updates over the last 72 hours with zero response. You lost a customer here..Tykai56Version: 3.15.0

✓ Password resetAs an update been well over 24 hours and still have yet to receive a single email. Who sending automated emails was so hard. So have tried 3 times to get password reset email but can’t seem to get it. I don’t know how hard it is or what exactly goes into getting those emails out. So tried twice on the email I know is the right one the first try it’s been about half the day the second try on the right email has been about 5 mins. I even tried on an email I know is not my right email but wanted to see if I would get an email there as well but didn’t. I have checked my emails and even spam and nothing. Stuff like this that seems like an easy thing is making it real easy to never be a premium member again like I was when the program first rolled out. If this is how easy tasks are handled I don’t want to know what a difficult task is handled like..GaspatchosoupVersion: 3.6.1

✓ Ok, but…This is a pretty good app, overall. It does what I need it to do, although it can be a bit glitchy at times. Mostly when trying to checkout. My biggest problem with it is that there are no options to checkout without entering in a card number other than the express pay option. Why do we not have the option to use Apple/Samsung pay? Or at the very least, PayPal??? It would make the experience so much better. And a note about express pay option, it doesn’t work. I tried using it 4 times in a row. It does nothing after selecting your card information and authorizing to proceed with purchase. Please give us more payment options. I will hate this app if I have to type a card number in every time I want to make a purchase and I do NOT like saving my card information..DarresaeVersion: 3.41.0

✓ Painfully basicNot sure why this app has such high ratings, it’s an incredibly simple app... The “movies” tab should have all movies that are currently out and also have like six months worth of UPCOMING movies. They got five... the movies tab should be like a mini IMDb or something. Anyway I’m trying to buy a ticket for Spiral that THEY ARE advertising on their app, and you can’t even do it through their poopy simple child app. Unbelievably irritating. The app is just so embarrassing, zero depth, almost no thought put into it, the design is as basic as humanly possible, red and white COOL, maybe you could make a more advanced design seeing as there’s only TWO colors to this apps design. I’m sure Cinemark isn’t paying the developers enough money, and this was the best they could make, so this message goes to Cinemark... Y’all are cheapskates, pay them more for a better app. Anyway it makes me wanna puke 2 stars 🤢🤮.EatmyphuckingballsVersion: 3.16.0

✓ App is garbageHave been trying to buy tickets for the past hour with no success. It’s ridiculous that this company doesn’t have a basic app nor website UX design for me to PAY! I’m currently in Bogota, Colombia and company’s first impression has been terrible. Website is useless to process membership payments and ticket payments, and the app didn’t even recognize I was in Colombia. They are huge here, and you have a $1 UX design for customers. Unbelievable. Go somewhere else, it looks like they don’t want your money..ShuiNicoVersion: 3.21.0

✓ Not User Friendly - Even for MillennialsThis app is cumbersome to use. It is not user friendly, in that I’m a millennial, and I have to spend an excessive amount of time searching for simple tasks/items I want to use on a regular basis. When looking to redeem points, dumb stuff like free T-shirt’s is first, when what should be viewable is drinks and popcorn. Using Cinemode to get the largest rewards is becoming less and less attractive as apps like RunPee are insanely popular and easy to use during movies, while being discrete, not causing sound or light disturbance. Possibly expand to something like that? Your app has not improved AT ALL in the past 1.5 years I’ve been using it. And few employees on the ground can answer any questions about it. Over all, not a good app at all..Basset34Version: 2.19.1

Cinemark Theatres works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Cinemark Theatres.