- 37.4LEGITIMACY SCORE
- 39.4SAFETY SCORE
- 4+CONTENT RATING
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VidyoMobile App Complaints & User Negative Comments 2024
VidyoMobile app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using VidyoMobile? Can you share your negative thoughts about vidyomobile?
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VidyoMobile for Negative User Reviews
✓ SecurityApp is ok but remembers name and password with no way to delete it without deleting app. Should have a way to clear user info or keep app from remembering it..Version: 1.4.8.
✓ Vidyo's updates are not cool.My review was formerly 5 stars. The app is not backwards compatible and after an apple employee 'update all apps' on my phone I am unable to use this and get the awful response from the app saying 'old portal' Please don't break your clients when you upgrade. Not all companies update as soon as a new release comes out..Version: 1.0.2
✓ Can’t access featuresThe video stream is usually good quality, but I can’t see a list of names of people on the call (the button does nothing). I cannot share my screen, however I understand if the last point is a limitation of iOS. Would really appreciate an update including these features..Version: 2.4.2
✓ Uses cell data when device on WiFiJust blew another months worth of data cap. Hosted an hour session over supposedly wifi (wifi icon was visible) an hour later I got notices that I was over by 120% of my cap and confirmed that Vidyo was using cell data instead of WiFi. If I souls give 0 stars I would. Please fix this..Version: 1.4.3
✓ Fix update!Cannot log onto portal. You have 1 week to fix. Then my enterprise will need to move to the competition. Please fix..Version: 1.5
✓ Does not workDownloaded to use for video conference. After agreeing to terms of use there is no way to move forward to use any functionality. I have an iPhone 6..Version: 2.2.1
✓ Constant failuresI’ve had to give up on this program multiple times due to “general failures”. Doximity video calls much easier for physician patient connections. Laptop interface is bad with very small window/font size. Seems like this is still in beta test mode..Version: 2.4.5
✓ Bye bye batteryHave Vidyo on premise and the app is the worst. Keeps degrading in quality and frame rate. Putting a monitor on my iPad Pro showed it using 1.5 cores of its two cores on the CPU. Battery was still draining even plugged in. Logs show lowering of frame rate due to critical CPU levels. This happens on all my devices. Video becomes unusable..Version: 2.4.0
✓ Piece of junkI haven't seen yet it is working..Version: 2.4.0
✓ WhyWhy would I want a separate on-screen keyboard from my usual one? And why would I want it to look like THAT? If Skype or Zoom is Windows 10, this app is Windows 95..Version: 2.4.5
✓ Can not control meetings on iOSVery weak app. Missing key features in iOS.Version: 2.4.5
✓ Camera won't zoom outThe service is fantastic. However on the new ipad the camera won't zoom out. The resolution is 270x360 whereas the desktop style zoom and quality is 640x480. As a result you have to keep the ipad really far away which makes it hard to see the participants. If anything can be done to fix the zoom/optimal resolution problem, I would rate this app 5 out of 5 stars..Version: 1.2.2
✓ Login failAgree with June 13, 2014 login issue. iPad with iOS7 returns failed login, but iPhone with older iOS works fine???.Version: 1.5
✓ Poor connection ability.My counseling office uses this app to meet with their clients. Everytime i try to log in to meet with my counselor it takes 20+ minutes to login and i give a least ten minutes ahead to login and stuff. I dont know if the app developers need to give this app an update or what but everyone is saying this works great for ios but it doesnt for mine. Very disappointed.Version: 2.4.5
✓ Not workingDoes not work on iOS 9.1 - the box to enter host/login credentials doesn't accept any input.Version: 2.0.3
✓ Not good for this pandemicI am forced to use this app for work. When this is compared to other video portals, it is absolutely the worst. The app constantly crashes, it’s not easy for my clients to install, and it doesn’t have needed features such as virtual backgrounds or the ability to share sound with the screen share. Im not sure who made this app, but It’s not the best for what we are doing in 2020-2021..Version: 2.4.5
✓ Crashes on latest iOS 8After the latest update the Vidyo app instantly crashes on both my iPad Mini and my iPhone 5S..Version: 2.0.1
✓ Base cert issueEver since new base cert applied in v 2.2.6, receive error message "unable to resolve server address" when entering portal FQDN. Cannot even get to login screen. Change base cert in iOS version!!!.Version: 2.4.2
✓ Don't buy itDoesn't work.Version: 2.2.5
✓ What the heckIt wouldn’t let me get into conferences that were unlocked. It loaded for 5 minutes and said; “unable to join locked conference’ FIX THIS PLEASE.Version: 2.4.5
✓ Not optimized for iPhone XVidyo interface is outdated and not optimized for iPhone X..Version: 2.4.4
✓ Worked great until latest update...Daily user of this app on an iPad retina. Previous versions were fast and stable enough to forego using my laptop for vidyo calls. Since updating, the app is laggy and slow to respond. Note to secs, I could care less about the pretty icons and fancy, desktop like menus. As it stands, the app performs more poorly with greater frustration, but no corresponding increase in function or ease of use..Version: 2.0.2
✓ Didn't workDeleted right after installing.. couldn't able to use it, not user friendly, no instructions. Just hangs in 2nd screen.Version: 2.3.0
✓ PortalWhat does portal mean?.Version: 2.4.0
✓ Chemo class on VidyoMobileNot in sync with instructions given verbally: “Well send the email all you do is click on the numbered link” No such link appeared, needs improvement..Version: 2.4.5
✓ Still buggy, poor connection, no featuresAll in all, this is a pretty terrible app with terrible connection. Super limited in functionally, you can basically connect sometimes and mute yourself, but that’s it. Can’t see who all is in a meeting (you can see a few of the people), can’t share screen well, can’t mute others. It’s like they got a few customers, then stopped development, and happy just collecting a few bucks because big companies don’t change eco systems that fast..Version: 2.4.5
✓ Worst appWas told to download by the hospital my grandpa is in. They set up a call time, sent the link, and it never lets me join. I’ve continually tried to “join” for the last two hours, thinking too many people may be in at once, but it never goes through. Glitches or what — This is unacceptable. Especially when the hospital is using Vidyo as their main form of contact for families and dying patients. Will never use or recommend this app to anyone..Version: 2.4.5
✓ Portal???Cant get anywhere on this app. My kid’s doc asked me to download to use for telehealth Appt but as soon as I bring it up it asks for a Portal(!?) and it won’t let me do anything else!.Version: 2.4.5
✓ WHAT DOES PORTAL MEANI am trying to sign in but I NEED A PORTAL!!! WHAT DOES THAT MEAN???.Version: 2.0.3
✓ Great app needs updateI love this app but it won't work after I upgrade to ios 5.....Version: 1.0.2
✓ Worst app everWas sent this link to be able to do court over a video conference. Was never able to join. Kept saying joining and then would get no response. Can’t get connected to anything. Awful experience. Wasted 45 minutes trying to get connected.Version: 2.4.5
✓ Never worksCould never get pass the first screen... Was supposed to use for work...Version: 2.2.1
✓ Need a way to save h.323 to Address bookUpdate to 1.2.1 still broke my login on iPhone 5. It will no longer allow me to login to my company vidyo services. I know my login information works because the same login works for iPad, Mac and PC. Please fix! It would say "Sever indicates no more licenses!" When I know I have licenses available at the server and the login works on other devices. I wish there's a way to save legacy h.323 and sip numbers to address book. Also provide far end camera controls for legacy endpoints that allow it and for auto attendants that need transport control..Version: 1.2.1
✓ It suckedIt was awful, literally could not get past the first screen..Version: 2.4.5
✓ Garbage appThis app is pure trash. Either you can’t connect at all or the app just crashes upon startup. Unfortunate but completely on brand that UPMC uses this for patient visits!.Version: 2.4.5
✓ Fails to join meetingsReports operation failure: general failure... helpful..Version: 2.4.2
✓ Bogus appDoes not work!!.Version: 2.4.5
✓ Not goodLatest ver of Vidyo Desktop does not login to portal ver 2.1.3.Version: 1.5
🙂 VidyoMobile Positive Reviews
VidyoMobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact VidyoMobile.
⛔ VidyoMobile Problems
