ADP Mobile Solutions App Negative ReviewsADP, Inc

ADP Mobile Solutions Negative Reviews

4.6
4.6928 star

Total 152 Negative Reviews

ADP Mobile Solutions App Complaints & User Negative Comments

ADP Mobile Solutions app received 152 complaints, negative comments and reviews by users. Can you share your negative thoughts about adp mobile solutions?

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Needs improvementConstantly says “network connection is unavailable” upon opening the app. Only way to restore “connection” is by swiping up for multitask screen, and then reentering the app. App also never remembers my Face ID despite disabling and re-enabling it multiple times, so that feature is useless. Otherwise more convenient than pulling out laptop each time I want to clock in and out..Version: 3.20.1

Stop asking for reviewIt take the nice experience away.Version: 3.20.3

Sets new lowApp won’t let me use, it tells me that my company does not have a subscription. Web site uses archaic internet explorer version only and complains that my up to date browser is out of date. I managed to use on Safari but that doesn’t work. So right now I have an electronic payslip I can put use. Shocking. I am a software architect by profession. Software must be up to date. Requiring archaic browsers is a security risk. Web apps are default now. Come on guys. Shame I don’t have run a company so I can choose not to use you..Version: 3.13.0

Needs a fix but does workLogin works using Face ID and generally like the refreshed look . I can still view my payslips but the dashboard keeps saying “something went wrong here “ . Please can you fix ..Version: 3.19.1

Not very user friendlyThe app is not very user-friendly. Functions are often limited and it does not provide a seem less navigation as the website. This app needs a lot of work!.Version: 3.20.3

UselessCan’t look at anything that I need to.Version: 3.20.1

Rarely worksThe app is practically useless as most functions just don’t work and those that do are slow (ie: clocking in and out). Company posts news, I access it. Company has documents to review and acknowledge, I can’t access them. Click on most everything else, Internal Server Error. Uninstall and reinstall the app, same thing. All of these items work when accessing them through the webpage. Major problem considering a good portion of the population are using mobile for everything and this isn’t a brand new company or app... iOS is up-to-date, latest version of the app, iPhone XS Max..Version: 3.19.1

Not showing Payslips anymoreAfter the new update on the ADP web portal, the app seems like to be using the old version and not showing the latest PaySlips anymore and does not reflect what is shown on their website. Can this be fixed?.Version: 3.18.1

Worst app EVER!!I give it ZERO stars!! I have to change my password all the time. Also about 98% of the time I can’t login. Yet I’ve had the same password for my bank account for years and can access it at the snap of my fingers. Why can’t the app be like the banks? Does this app have the COVID or something?.Version: 3.20.1

IOS 13 doesn’t workApp won’t even open, please fix!!!!.Version: 3.19.1

Useful, but not clearly designedWhen I first got this app, I thought it was useful. I still do. However, about a week later I got a second job (like a lot of people these days). My second job also uses ADP. I had to create a second login for my second job. I think that this app would be most useful if it allowed you to merge multiple accounts to keep track of all of your work schedules- it currently doesn’t allow you to do so. HOWEVER- it DOES merge your pay statements, but DOES NOT label them. So, on my login for Job A, I can see my schedule for Job A, my benefits, PTO, notifications and whatnot for Job A, but the Pay Statements shows pay for Job A and Job B, but it makes no distinction between payments from Job A and Job B, which is very irritating. Also, minor point, but it would be nice to see more than today’s schedule on the dashboard, maybe a “your next shift” would be more useful (especially if you usually work early mornings), or a “next three days” view. TLDR; Useful enough to use regularly, but just not useful enough to be very irritating and annoying..Version: 3.10.1

Please remove the splash screenFrequent updates for ‘minor usability improvements’ with no discernible changes, except for the time it added a time consuming splash screen animation… but that wasn’t an improvement. Claims to have an Apple Watch app but it’s never shown anything useful for me - just a demo screen until recently. Now it shows ‘check back later for messages and tasks’. Shouldn’t it show my payslip summary?.Version: 3.24.0

Password changingCan we not changing our pw for every few months? I can even think about new PW anymore and it’s hard for me to rmb it. Specially for my senior co_worker..Version: 3.19.1

Doesn’t work for my companyI downloaded this app from the App Store as an Australian user. Doesn’t work..Version: 3.8.1

Very limited functionNo access to leave history, staff leave page, other information found on the ADP website.Version: 3.5.0

App is absolutely garbageThis app worked properly for the first week, and I’ve fought with it every day for the next 2 years. I’m fed up and wanted to go out of my way to put a review here now because I’m just so done with it. -app crashes, freezes daily -ALWAYS, always, always forgets that I enabled the “log in with a look” feature. And when I say always, I mean every single time I open app. I can enable the feature, then it will accept my info and log me on, I do what I need to do, then log off. I then come back an hour later for some other task, and it will have the nerve to ask me to enable the feature again, and ask for a password to enable. As if i didn’t just do this earlier that day. I’ll set it up and then repeat. Finally o decide to just forget the face feature and just log on normally, but wait, the app now constantly asks if I want to enable the face feature every time I reopen the app. Essentially adding an extra step any time i want to just use the app! This is so frustrating and hope somehow developers magically know what they’re doing because this is the worst piece of application ever invented! I’d give it negative stars if i could.Version: 3.12.0

Doesn’t WorkDownloaded the app many times to get it to work. App won’t even open to log in at all. Starts to open and says “An error occurred. Please close the App and launch it again. If the problem persists, please contact support (Network error - 1001).” Tried to contact them but no reply..Version: 3.11.3

GarbageThis app is a joke. Useless. Meant to help corporations but save on paper and makes it more difficult for the employees to get to their information. Hate it!.Version: 3.20.1

Never works.I don’t enjoy emailing my boss every single week when I review my time card because this app decides to “record” my punch but then actually doesn’t. My hours are ALWAYS off because of this app and sometimes the app will randomly clock me in or out when I’m not even using the app. I end up with long explanations to my boss every week as to why my time card is a mess. And that’s just when the app actually lets me use it. If I had a dólar for every time this app crashes or just decides to not load I wouldn’t need a job to clock into at all. Unfortunately at my job we are required to use the app more than just clocking in online so I’m stuck hoping these people will one day fix this app. And it’s not just a problem for me, my boss is always reassuring me that she gets several emails from several employees every week just with time card problems to fix because of this app. If this app actually worked I would love the convenience of it, but it’s hard to like it when it never works..Version: 3.10.0

Not working in AustraliaInstalled the latest version of the application but it does not work for ADP Payroll in Australia..Version: 1.12

Adp should be ashamedThe only way I can access on laptop is an ancient version of IE So when the app came out was helpful. However it is always saying internal server error and the Face ID doesn’t work and it doesn’t remember me each time I logon Garbage. Come on ADP you are making millions running payroll but don’t care about your customers experience 1 bit.Version: 3.21.0

NotificationsThe app should have notifications to urge you to clock out when the scheduled times are met, I always forget that would be helpful.Version: 3.20.1

Rob OtisProbably the worst app I’ve ever used ( or mostly not been able to use ).Version: 3.19.1

IdkStupid app makes you change your passwords a million times.Version: 3.20.3

Bad systemSystem sucks, keep forgetting my face ID and username. It takes hundred years to log in, sometimes even can’t be logged in..Version: 3.11.3

My reviewThis is a great app and all, but like every great app it isn’t the best. One of the biggest issues with APD Is that sometimes it does not contact you in anyway let you know that you get paid, then there sometimes toward does contact you letting you know that you got paid. My dad also had this problem when his place of work used ADP. Another issue that I have with it is you cannot request time off with the app. There also pros to the app. One of many being that you can check your schedule on the app, and get some contact information about fellow employees That is allowed by the company. Another being you don’t have to go to a computer to check your schedule, but then again you have to go to a computer To request time off. That is why I gave a three out of five star for this app..Version: 3.4.1

ADP online systemReally ticks me off to try to log in on my phone never accepts my password!! This happens at least twice a year. Not happy with this system :(.Version: 3.19.1

I have the I phone 11 pro maxI have only been using this app for 3 weeks now and had to call Human Resources department to fix my pay. Because the app said that I missed my punch out when I know for sure without a doubt that I didn’t miss a punch out. Because it will state after punching in or out that you’re punch was successful in which it did. Therefore shorting me hours worked. Also the app automatically takes out a half hour for lunch break but we get paid for all of our time there. And it takes a while for the screen to appear at times it just runs really slow even when I’m right by the WiFi. So I think it could be a really good app because it would be convenient if it worked properly all of the time. I shouldn’t have to call my director of human resource and explain to them every week that something else went wrong. Now that’s what makes it inconvenient but if you could just fix those issues it would be great..Version: 3.18.1

Horrible user experienceSo many things drive me nuts regularly. The fact that I have to watch your login ADP animation every time, how hard it is to find and approve employee vacation requests, finding information for team members, or the fact that multiple screens randomly glitch out and stretch massively off screen, etc. It needs A LOT of improvement..Version: 3.20.3

Slow and AntiquatedThis app sucks, it stalls and is super slow..Version: 3.17.1

Used to work, now it doesn’tUpdate: every time I log in, it says I have a temporary password that can’t be re-used, which forces me to re-set my password. I don’t have a temporary password. It’s just a regular password. Update: after the app has been updated, it worked once. Now, two weeks later, it does not remember my password/tells me it is incorrect, and asks me to reset it upon login. The app used to work fine. Now, every time when I should be able to use touch, it asks for my password. I enter my password, and it tells me my password is incorrect. I re-set my password, and it tells me the NEW password is incorrect. I have only been able to log in once in maybe 3 months? Please fix. I also note several people have written similar reviews. I’m concerned about the lack of customer service and support given the problem is ongoing. Doesn’t speak well of ADP. Update: after receiving a “developer” response, they say I need to contact my HR for a problem with THEIR app not working?! It’s your app that is requiring and not recognizing passwords! Even more concerned that problems aren’t being investigated, but passed off..Version: 3.19.1

Limited global useOnly for Canada and USA. Rest of the world doesn’t matter!.Version: 3.8.1

Waste of timeUseless bring back paper payslips.Version: 3.13.0

These reviews have to be fake.This website— No. This company in general is mediocre at best. The app RARELY works. When it’s not crashing or freezing, there are often entire sections of the app that will basically tell you “This isn’t working right now, come back later”. But as a banking app that holds information on peoples finances, that’s kind of unacceptable right?? For example, the Aline Card section of this app actually works maybe 50% of the time?? Any other time I simply want to know my card balance I have to call their customer service (and from years of experience let me tell you trying to get Adp to help you with things THEY mess up is like pulling teeth). This company and this app should not exist at all. If it weren’t for the fact that my mediocre employer does payroll through them I would be as far as humanly possible from ADP Mobile, ADP Payroll, ADP iPay, ALL OF IT. It’s TRASH..Version: 3.4.0

UPDATE: Still slow, only works half the timeUpdated review: it’s still isn’t great. I still get an error message every time I log in and I don’t even know what’s it’s for. My app is up to date. And now it does this thing where it randomly decides to forget my fingerprint which is also SUPER ANNOYING. The app freezes all the time. I’m lucky if I can log on without it freezing the first time. it baffles me that the ratings are so high on here, because this app gives me nothing but a hard time. Original review: This app is honestly just terrible. Each time I log in I receive an error message. Don’t know why or what for but it still lets me into the app. I get into the app, it takes forever for the clock in button to show up. That is if it even shows up. Half the time a different error message comes up so I can’t even clock in. No time shows up, no buttons, just a red error message. It’s infuriating when I’m just quickly trying to start my day! So later on I always have to log onto the webpage and adjust my time card because the app couldn’t just DO THE JOB ITS SUPPOSED TO DO. I’d much rather just log on using my computer each day but by the time I start my computer up, and the page loads up I waste 10 minutes of my time anyways. The webpage is slow and the app is even worse..Version: 3.4.0

Review of appIt’s very frustrating that’s the request time off doesn’t always work and that we can only view pay details. It would be nice to view the homepage and details that are posted from the company on work force now.Version: 3.20.0

Major update needed to fix this appMost definitely one of the most broken app in the app store. So unreliable, doesn’t display all information. It only works as expected on Google Chrome. ADP should rename itself to something else because they definitely aren’t “always designing for people.”.Version: 3.21.0

PayVery hard to use and log in to.Version: 3.10.1

GarbageI’m at work and it still says I’m out of range.Version: 3.21.0

Don’t bother if you live outside US or CanadaSee above.Version: 3.13.0

All good until I needed itStopped working the day after I left, was supposed to be available for 90 days..Version: 3.16.2

I don’t want to constantly change passwordsApp works well Unfortunately it keeps asking you to change your password.. why can’t I decide if I want to change it ?.Version: 3.21.0

Can’t be so incompetent by accidentThis service is so terrible and incompetent it must be sabotage by disgruntled employees..Version: 3.20.1

Slow AppSlow app, and takes a while for the home page to load. I don’t need to be welcomed to “Good morning/evening,” I just want to see my account. Also lots of issues signing in and password needs to be reset way too frequently. It feels very buggy..Version: 3.20.1

Outdated, glitchy, badly designed.Pro: punch in and out without messing with a time clock, allowing social distancing. Most features are useful, though badly laid out. Being able to see your hours and pay as you go through a week is great. Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly. Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app. No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists. Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful..Version: 3.16.2

Problem With App and Help Is InaccessibleWhen I first downloaded this app it seemed to work fine. Now, after several days use information that I enter in the app needs to be corrected/resubmitted through the online web site portal. What's more, when trying to contact email support for assistance I am required to select the category of my app problem from a drop down menu however the problem that I am experiencing doesn't seem to fit into any of the categories ergo I am not able to contact app support via email. What's more, I am told that others I work with are also experiencing problems with the app. Fortunately, my company will shortly provide me with an alternative to the iPhone app and the from home computer login but it is disappointing and frustrating, nonetheless, to think that the information put into the app is safely recorded only to find out that such is not the case some time later. What is infinitely more frustrating is not being able to find a way to contact app support via email regarding my problem without having to submit bogus information to get past the ADP app submission form. I will delete the app and use the online portal instead..Version: 3.4.0

Keeps losing sign-in detailsSince the last release it keeps prompting for user and password details, despite then being saved in previous login. Please fix..Version: 3.11.3

DisgruntledDoes not let you log in - should be reported..Version: 3.4.1

Classic stitch up 😂Doesn’t work for aussies. What a fail.Version: 3.2.0

Constantly forgets my login info and tells me my password is wrongWish I could give it 0 stars. Every time I open the app, it tells me my password is wrong even though the last time I logged in, it worked fine and I set up Touch ID so I wouldn’t have to type out the password again. So I go through the mess of changing my password, just to get in the app; but the next time I open the app, guess what? It tells me my password is wrong again. I can literally write down my new password when I change it, but when I try to log in the next day, the app tells me the password is wrong and I have no choice but to go through the forgot password mess all over again. Accessing the site on my PC works fine every time, so clearly there is some issue with the security on the app that doesn’t sync up well with their back end to know that the password IS VALID..Version: 3.11.2

EmbarrassingTo my knowledge ADP are a giant when it comes to running payroll for corporations. I don’t understand why they cannot invest some more money into their client facing apps? Their main web app is just straight up embarrassing. If I was a developer on that team I would hide my face in shame. And this iOS app is no better. It is barely able to get the login process correct. And when it does the features inside the app are very lacking. Sadly if your employer uses adp you have very little choice but to use this (cr)app..Version: 3.12.1

GarbageHave to change my password every time I use it literally used it yesterday today have to change my password garbage don’t have anymore ideas for passwords and cannot keep coming up with new ones 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻.Version: 3.20.3

Unable to view P60Between the app where P60s are not available, and their website which does browser sniffing to detect safari and then won’t go any further because I’m not using internet explorer, getting anything out of this company is a frustrating process. I get paid every month, fine, but their app and website feel like they were written in the early 90’s by the intern and then never improved..Version: 3.10.0

Only for USA and Canada :/Cannot use for Australia, cannot login at all. Please make it work for Australia. Very time consuming to have to use client ID and user ID via the website version..Version: 3.11.3

So bad it feels like a college projectHow a multi billion dollar company can have an app like this is just ridiculous. UI fails like calendars that don’t pop up until after you’ve entered the date manually. no summary pages when you enter in data, no status for time off requests, some sort of weird calculator widget that no human would want when you’re entering in hours. Completely idiotic UI displays that show you your possible time off options but don’t let you tap that option to enter new time... silly me I should have known you have to press the other tiny button at the top that says request new time. What are the other sections of the page even for!? Also if you switch away from the app it reloads the page like a website and aggressively times you out. But please show me that stupid login animation again. I’m sure you’re proud of it. Also why does the UI show a password box when fingerprint ID is enabled? That’s just confusing. just one of many dozens of design fails. The entire thing is just a master class in poor UI/UX design.Version: 3.20.3

HorribleWorst payroll system ever. Asks for an email now on the app which was never set up initially. Therefore I can’t just sign in with my username and I can’t get into it now..Version: 3.16.2

UselessDoesn’t work in AU and doesn’t seem to have any features like approving leave requests anyway..Version: 3.10.1

AwfulThis version is terrible, the frames load but no text. The only thing showing is pay information and nothing else. The useful ‘view statements’ no longer visible but can be accessed a longer way round. However when trying to view previous payslips it just hangs. Truly awful, definitely got a case of updaters regret..Version: 3.3.2

Log inEvery time I log in it says my password is wrong & every time I put in the same one & it lets me in. I used to have facial recognition log in now I don’t & there is no option to get it back. Kathryn.Version: 3.19.1

Don't workNo matter how I try it won't accept my login on my phone but works fine on the iPad 🙁.Version: 2.5.1

MrVery slow and over complicated for a payroll app.Version: 3.20.3

Minor annoyances could be fixed very easily.My job requires we use ADP to clock in and out multiple times a day, so I use this quite a lot. at least twice a week it completely forgets my log in information and I have to input it again, which often means I have to pull over and type it out, so that gets old quick. also, without fail when I click the Log In button the screen shifts and instead I click "forgot password" and have to back out of that screen before continuing. a little thing, but it is literally every. single. time. I also think the app would benefit from being able to clock back in and have it logged without having to wait 3+ minutes. I just wanted to put these issues out there so the developers are aware and hopefully fix this issues..Version: 3.12.0

ConfusedDoes this app only work in USA & Canada?.Version: 3.16.2

It's not a user friendly!It's not recognise my details to login on the app. Keeps saying wrong user id or password. But details are correctly login on the website..Version: 3.12.2

Bad appDoes not start as it should , it gives me good morning then freezes up , I wish they could update the app, I had to always go on a computer to see my pay stab as I am not able to see it on my iphone.Version: 3.19.1

Wont updateThis app won’t update my pay stubs for the last year. I’m getting paid by my company but nothing ever shows up here. I’ve deleted the app I’ve reset the app and nothing changes I’ve sent complaints and asked why but no one ever helps fix the problem. I’d rather have a paper stub in my hand any day over this app.Version: 3.20.1

Very buggyThis app crashes a lot on iPhone I am constantly having to re log in due to the app randomly crashing and every day when I try to enter my password the first attempt when clicking in the password box will kick me out of the text box and I have to click it again. I am a field service tech and this is not something I want to deal with every day while driving. Also this morning I wanted to request a sick day but I entered the day in wrong because for some reason the app defaults the date to the next day so if I requested it on Friday it will default the date to request it on Saturday and I went and erased the request after I realized that happened and then I get a security message that they are logging me out for my protection and I was not able to log back in and correct this idk if this is a timed lockout but super frustrating when you can’t correct a mistake before the manager possibly approves it incorrectly bottom line I absolutely hate this app it needs to much work..Version: 3.10.1

GarbageFingerprint login doesnt work, password login is cumbersome at the best of times. App doesnt offer same features as the website..Version: 3.1.0

The app crashes 9/10 times when logging inThe app barely functions. And it BARELY functions on phones that aren’t entirely exactly at peak updates. Maybe a handful of the staff will be able to use this app. If you use this app as an employer, make sure you’re asking all new hirees “do you have a phone that’s brand new, completely up to date, and with only a mild amount of your storage taken up?” Cause that seems to be the only type of phone this app wants to work on. And let me tell you. Not everyone has a phone like that. I have contacted your people and have troubleshooted beyond what they could recommend and the app still barely works. No one at my job even bothers trying to clock in on time because it takes SO LONG for the app to open, if it opens. They just tell the manager to clock them in. So sure. The app has cool features. When AND IF it works. Fix this. For everyone. Because not everyone has access to equal phone opportunities. But everyone has to work. Or stop pushing an incomplete software into employers who don’t understand technology and can’t explain it to their employees. Because y’all definitely can’t help when it’s needed. Just a big “idk I guess servers are slow today”. Figure it out. That’s YALLS jobs..Version: 3.19.1

App is brokenI have to change my password almost on a monthly basis. It can’t remember my password even though the password is lock to my biometric ID. If the user is unable to sign in to see their account the app isn’t user friendly..Version: 3.11.3

It’s okDoesn’t look or do anything like in the pictures it gives you. It’s so basic. Constantly saying my password has incorrect or it takes three attempts with finger print recognition before it’ll load. It’s really slow Aswell. I have no profile option. The only thing on my app is “pay” that’s it! Needs a big revamp!.Version: 3.20.0

ADPADP has lots of issues they need to resolve with the app. Its almost 2019 and they need to make it more user friendly for the employees who depend on it for work. I have had many of times where the app won’t let you clock in or out, and it has issues with people who work night shift, such as when the clock runs it throws a flag and as if my hourly shift is over so when I clock out at 7am it thinks I’m clocking in and my management has to constantly fix my time issues. Just a poor design platform from the creators of the app. It’s 2018 almost 2019 and everything is advancing every day so ADP needs to get with the times and make the app more reliable and more user friendly. This is how some people depend on getting paid. If I could give the software “0” stars I would, a middle school student could design better software and a better user friendly app..Version: 3.5.1

Paper is best!It has taken me 20 minutes to log into this App on my phone. This has included 3 changes of password and numerous failed attempts using my iPhone fingerprint login. Very frustrating indeed. Please can we return to paper payslips - they really were the best available technology.... I am intrigued that both Frustrated and Very Frustrated have already been taken as reviewer nicknames!.Version: 3.8.1

No point - uninstalled immediatelyThere are so few features this app is next to useless. The features which are the are all returning errors or no data at all..Version: 3.9.0

Viewing payWith the previous system we were able to see what our pay would be a couple of days before payday. This made budgeting much easier. With this newer system we don’t see our pay information before the day we are paid. It would be much nicer if we were able to see our pay that couple of days before..Version: 3.20.3

Total failureADP may be the worlds largest payroll company but their technology is from 1958. The desktop application is a convoluted combination of a desktop and pop-out frames that often cause technical issues with corporate hardware. The mobile app is failure of the first order. Location services barely functions keeping you from making a punch sometimes at all. When it does work it’s slow as molasses. It takes me more time during the week to manage my punch set than to do my actual job. In addition, it gives you errors if you don’t get to take lunch or aren’t able to take lunch at whatever time it seems appropriate. It’s like the coders never worked at all before and certainly not in retail. Save your money and just hit your writing hand with a hammer as hard as you can. It will be more pleasant than managing employees using this product..Version: 3.2.0

App doesn't workApp won't let me login. Doesn't even ask for Client ID. Do not download.Version: 2.8.0

God awfulHorrible payroll app! Constantly being locked out of my app, having to email our HR to reset my password, but can’t even do it unless I’m on a PC using Internet Explorer, which is USELESS as I’m always working on the road! Such a piss off and a headache! I’d prefer receiving my paystubs like the good old days, BY MAIL!!.Version: 3.19.1

Was good, broken since last update.Worked really well for a while. Now, when opening a payslip PDF view, the sharing button causes the app to become unresponsive. I used to use the “share” button to email the pdfs to myself using MS Outlook but the UI goes barmy now and won’t let me type, tap to change fields, or close the resulting window etc. Only way out is to force close the app. Has become useless for me. One star for still showing me my take home pay but all other functionality now broken. Update May 2021: So so so bad. Update since my first review fixed the sharing PDF feature for a while. Updating to latest app version and to IOS v14.6 has now broken it again in a completely spectacular way. App now gets stuck in a loop showing/hiding numeric keypad and preventing any data entry. Only way out is to force quit. Where is your QA and testing of these updates? Dreadful experience..Version: 3.23.0

Errors on new iOS 14.3Not functioning with new iOS update. When it does work it is extremely slow and clunky. Horrible app to use day to day..Version: 3.19.1

Slow to load, connectivity problemsThis would be a great app if it didn’t take so loooooong to loooooaaaaad. Some days it’s fine, but more often then not, it takes several minutes to load the dash board- That is, if you can even log on. So many times I’ve tried to log into this app to punch in for my job or take a lunch break, and there is a “cannot connect to the server” error that pops up. And when it does connect, it takes sometimes like 5 minutes just for it to log in. I literally have to plan on trying to log in at 12:00pm when I start work at 12:15pm just so that I can punch in on time. Same thing for Lunches. Take lunch at 5:00pm- start tying to log in at 4:50pm otherwise, you’re late. Other than that, it’s great. I like all the features, being able to see my past paychecks, and punches to check accuracy. So, I they’d work on the load time and the server connection issues this would be a great app with no complaints..Version: 3.13.0

Locked up regularly even with the right passwordThis app would be great if it didn’t keep locking up even using the correct password. When I use the face recognition part of the app, it sometimes works and then the next time I try to log on it will lock up with the information it’s remembered itself. I’d rather have a good old wage slip to be honest..Version: 3.21.0

Very very bad app...don’t download it...You and your team really need to think about this app...this app won’t work at all for me...I don’t know how people gave you more then 4*, your app not even deserve 1*, every time i login it always give error stating there is problem we apologize please try login after sometime...if you login after sometimes it give same error again...I downloaded this app 6 months ago and I could not use this for single time due to errors...I deleted the app after few days, after 6 months today I downloaded again hoping it will work but still getting same errors, tried login for 10 times but getting same error and deleted app again...not gonna download again...i think you should remove this app from store rather apple should block you to upload or keep this app in store....Version: 3.7.0

Awful App. Only works when it wants to.This app is horrendous. Our company swapped over to this company about a year ago. Worked at first, but then when it updated it just never wants to log in. So frustrating seeing as all I want to do is log in to see how much I’m getting paid! Not too much to ask 😡.Version: 3.2.1

Works when it wants tooApp lets me open some pays slips but just hangs when I try to view others. Requires me to change my password every three months but you can not change the password in the app. Why does this app require this level of Security when even banking apps don’t ? It’s been traditional in the U.K. to receive your payslip before the money is paid into the bank. If I want to see how much I’ve earned in a month I now have check my banking app. As this app often fails..Version: 2.9.1

App Keeps Crashing On Opening!Updated the latest app version and it keeps on crashing, the screen just goes black. Great! Indie have to check my bank account to see if I’ve been paid! It worked fine before the update, please sort it out, I’m using an iPhone 6plus 128gb that works fine with everything else!.Version: 3.18.1

SlowWhy is this so slow I try to edit my profile and it just freezes and stays stuck This is new to my work place and I’m not happy about this And I know some of my staff will not be able to use this Plz fix.Version: 3.19.1

Proper badSeriously this service is so unreliable, I just want access to my pay information and constant password changes and bugs hinder my access! I want to check my leave hours and I can’t because of “maintenance” Last time I needed access my password had randomly expired before it should have, and on that topic it’s 2020, it’s time for 2 factor authentication without needless password changes!! Seriously, it’s not secure it rely on forced password changes anymore!.Version: 3.12.0

Employee monkyHorrible that time is not accurate that’s punched in as management can remove your time actually worked.Version: 3.19.1

Not enough customizable optionsMobile app very limited as to what a user can do in options list. For ex: recipient/user cannot select an default email option to have weekly/bi-weekly pay statement emailed to user without having to log into app and manually select what pay statement to email individually rather than platform automatically emailing recipient/user when statement is released by employer, also pay statement is not named by dd/mm/yr to file by date(currently it’s some random xxxxxx numerical file name that has no use for recipient/user). Would be great if user could select from a list of file naming options or default setting..Version: 3.19.1

App is super buggy and has problems at worst timesI regularly have issues logging in, punching in on the app, randomly making me log in with my password when I have it set for fingerprint security. Consistently tells me there’s a server error on the app when I try to punch in or out, but then shows me punching multiple times in one minute when I look at the browser interface. Also, problems mid-day? That’s when we all need it the most, and the app is down?? Come on already. Clocking in and out is supposed to be easy, not a ten minute headache every time I try it. Please, make this app less buggy. Also, it doesn’t even show my time card in any viable way whenever I try to check it. People who have to use this don’t need something fancy. All we need is to clock in and out, and it can’t even do that right. This happens several times a month - come on! Get it together already..Version: 3.4.0

Not greatApp is not very good. Not set up well. Could use some work..Version: 3.20.3

Doesn’t remember login on iPhoneThe app will forget your user IF and password and FaceID every few days on iPhone.Version: 3.11.2

No international supportWhy can’t I use this app in countries other than America????? The world is a bigger place, surely you realise that...Version: 3.7.1

GarbageI’m not talking about app here I’m talking about platform because I couldn’t open the support page not on explorer, Firefox and Microsoft edge It’s really annoying. It’s the point for time I have to use explorer for off time Firefox I have to move from one browser to the other. Could you please fix it.Version: 3.19.1

BadNever works, always takes too long to load..Version: 3.20.3

Useful but unstableWhen it works, it is a helpful source of basic information. It’s so unstable it’s more often a source of irritation. More detail: mobile app on an iPhone 6+ with iOS 12.4.5. Program opens, but a fairly long time to get to logon screen. 100% success rate. Logging on with thumbprint or with password makes no difference. Logging on with cell or wifi-assisted cell makes no difference. Day or night makes no difference. Location change does not help. Long dwell time to load first page (over two minutes. Often longer). 80% success. Select second page (detail of current pay period). Long dwell again. 20% success. Select any of the detail pulldown menus (taxes breakdown or retirement, etc). Less than 1% success. Occasionally screen actually loads before booting itself off. Another 2% of the time. Failure signature is the same no matter where I am in the app. Screen goes black, app kicks itself off the main screen and returns to the logon screen. Does not close the app. Re-log-on required. Sequence repeats. Only time it completely worked recently was when I was able to access the “submit feedback” button within the app as one of the second pages loaded. Then it allowed me to access various pages at will for 20+ minutes before failure. I’ve used the ADP Mobile app before without trouble. Last time I used the app (3 months ago), it worked without incident. Thanks..Version: 3.16.2

Pretty much useless...This app ALWAYS crashes. The password sometimes works on the app, but my same password doesn’t work on the website... we’ll have one day where it’s down for everyone and the next it only works for some people... the one touch sign-in intermittently deactivates itself... when in the building, at my work area, it says I’m too far from my desired location.. no amount of updates, turning on the WiFi, turning off the WiFi, going outside, being at my workstation etc makes this app consistently work... but hey it’s what my company uses. (Management is forever having to waste time fixing everyone’s punches) And why are there so many steps to make a punch? Log in: clock out? (Press button) confirm punch action? (Press okay)punch confirmed (press ok again to exit) if you’re a company contemplating using this app... don’t. It’s the absolute worst..Version: 3.4.0

Not liking this appThe app has always had glitches but I find it very upsetting that I can’t read the messages. I get time off requests but. I can’t read them on the app. I need to use a computer or go to the website which makes the app pointless. Functionality needs to be greatly improved..Version: 3.19.1

Does what it’s meant to do but password reset is annoyingIn terms of loading up the payslip this is fine. The remembering password option is the most annoying thing ever though and needs an option for the user to decide how often they want to change their password as 3 months is not long enough. They should also put in an option for alerts when there’s a new payslip available..Version: 3.8.1

Australia???When will this be available in Australia?.Version: 3.7.0

Your appIt’s crap!!!!!.Version: 3.19.1

IrritatingADP is a wonder concept, however if there is always a problem with it then it’s not good. There has to be a way to update this app or make a better version of it. ADP is a heavily used app by many many employers. The problem is that’s is always something wrong with it. And at first I thought maybe it’s just that some people don’t know how to use or navigate the app. No, that’s not the problem. The app is the problem because it’s always slow, or something is wrong where you can’t get into something and do what you need to do. For myself as a store manger this app is really important to me!! When my employees can’t clock in or forget to clock in or out the fact that they can text me and I have the ability to fix their time no matter where I am is awesome. The fact that Sunday is usually my only day off and I don’t have to leave my home and drive to my store to submit payroll that’s a life saver. But when I can’t get into my peoples time or I have to remember to keep logging in and checking to see if I can send payroll that’s not helpful. It’s happening more and more and it happens to everyone. There must be a solution to this problem. Thank you so much for your time and interest..Version: 3.17.1

HorribleThis is probably my most used app on my phone but is the worst. Constant log in errors, internal app errors, errors viewing or adjusting my time or other employees, etc. Just all around a non user friendly app. It’s been years with no improvements. My face ID feature constantly gets disabled on its own. Another issue- It’s like pulling teeth just to enter in my time. I have to put in the clock in section, clock out, GO BACK TO THE FIRST SCREEN (takes long to even update time you’ve just entered and go back), clock out and clock back in. Why isn’t there an option to enter it all in at once? After 4 years of use with little to no improvement I’m really frustrated with this app. The bad thing is I have no choice but to use it on my phone because I am a manager which requires me to manage my employees’ times outside of working hours. One would think think number of negative complaints against this app should be alarming to this company. They should have worked on major improvements and changes on this app all around by now!.Version: 3.11.2

TerribleThere was a time, not long ago, when a employees would be able to see what was in their pay check. Then the employees company decided to switch to the ADP mobile app. Woah is me cried the employees, woah is me cried the single mother, woah is me cried the HR lady as was flooded with emails and phone calls. Nobody could see what the percentage in pie graph form of how much the federal government was stealing from them. Around that time a most glorious of man freed three Americans from the evil grasps of North Korea, but I digress. The ADP app with its lack of seeing ones pay check caused the employees to bounce checks, it caused the single mother to miss feeding her already malnourished child, due to the high price of goods and services caused by over regulation and taxation, it caused the HR lady to quit her job and not knowing who to discipline the company allowed improper behavior run rampant. Sexual harassment lawsuits became the norm as the men had no control over their libido and the company went bankrupt settling the cases out of court. All because the ADP didn’t do it’s one job..Version: 3.3.1

This app tbh is rubbishWell it’s absolutely rubbish this app you can’t do nothing from it only see your pay, they force you to change your password all the time and it never works after you change it. Then you got to mess around resetting your password, but why change your password in the first place 🤔 my internet banking as been set and never changed for 20 years, and people can actually take my money and buy nice things if they got my details. Not this crap app so again why change 🙄 Maybe different over seas but in the UK it’s crap at best..Version: 3.17.1

Mostly useful but can be pretty annoyingMy job switched to using ADP as its agency for payroll. I was never impressed, but I do acknowledge its usefulness. Everything that I used to have to access separately (paystubs, tax forms, benefit info,etc) is now mainstreamed on ADP. That’s the great part. The not so great parts? Having to frequently log in and switch on Face ID within days (sometimes within the same day) of each time I log in to record my hours. And in general the app is a bit slow. (just like the website, which for the record I also hate using because it keeps telling me I’m logged in somewhere else when I’m not and no one feels like deleting cookies or whatever every time I need to access the site so here I am with the app. I’m thinking the developers just need to take more time with this stuff, honestly) 3 stars until ADP steps their game up..Version: 3.10.0

SucksApp sucks. Forced to use it. Very slow.Version: 3.11.3

A regular struggleIt’s pretty much a regular occurrence where I work, that a bunch of people will have to reset their passwords each month, because ADP has locked them out, changed their passwords or done something else that’ll make it more awkward than necessary to log in. I use FaceID on my phone, which should be pretty straight forward (as it is when accessing everything else - including my actual bank account), but every so often ADP will prevent FaceID being used (last time it said it couldn’t be used with a temporary password, even though I didn’t have a temporary password). I’ll then have to try to remember a password that I haven’t used in ages & probably end up locking it..Version: 3.9.0

GarbageSecurity enforcement is too much. Passwords need changing often. Account locks due to inactivity. If you’re going into the app to collect data for a tax return, forget about it, you’re probably locked out. This apps sole purpose is to allow employees access to data they can’t transfer from their corporate networks, and it does it in the most laborious way possible. Face ID alone should be sufficient security, not thinking up new passwords every five minutes..Version: 3.16.2

Way to much extra stressIt seems without a fail that this app almost waits for my busy Mondays -Friday’s to irritate me to the the extreme . On countless occasions when the time comes to Log in it forgets my ID and My password . Now I have to go threw notes to find what I had it as in order to login but on top of just arriving with literally mins to spare . But in the occasion that I log in and everything looks good .... the app closes out and forgets to ID and password again. So with mins to spare you become even more late. And trying to tell your supervisor to change the time because you had issues logging in and at this point he questions and tell me I need to log on to my work computer which is a 10 min walk and even then I still have issues with the desktop version. I just really hope that ADP cares enough to resolve these issues for the employees who HAVE to use there app..Version: 3.12.1

Needs a lot of workThe only thing the app is good for is getting payslips, needs a lot of work to enable other features like the website.Version: 2.8.2

ADPIl dise toujours erreur est survenue pas capable de pointer l’horloge fonctionne pas.Version: 3.21.0

Embarassing productADP’s products are shocking and lagging behind. The inability to use the website from an Apple computer is something very hard to accept in 2018. Stupid password rules (that make no difference in the safety of the app) is also proof the app is stuck in the past. I will work for my company to migrate their payroll to somewhere else because THERE MUST BE A BETTER WAY. I refuse to believe this mediocrity is the only way..Version: 3.7.0

Only to torture employeesThis app is horrible. The only reason companies would chose this app is because it is free with ADP payroll services, which explains why it is so cumbersome and user unfriendly. The app does not fit well on the iPhone. It has no memory, so you are constantly scrolling to get back to where you were. It has no auto fill options or paste options. The only reason a company would actually choose to pay for this app would be to torture their employees to get their pay. I would give it a zero if possible. Then ADP will claim that certain features are only available if your company makes them available. That excuse may explain not having prepopulation options or pasting options but does nothing to fix the cumbersome nature of the app or the fact that it is not iPhone friendly. The only thing worse than this app is there web browser app, it is beyond cumbersome and I would rate it as user hateful..Version: 3.9.0

The most unreliable time management app I have ever usedThis app doesn’t function correctly when on the mobile network. This app doesn’t work when connected to strong WiFi. It’s about a 50/50 chance that it will log your punches, sometimes it won’t log the punch even though it says it was successful. I have had to try and recall time cards from a week before, undoubtedly losing some of the time I should have had. So now every punch I make in the app I have to also write down in a notebook.... seems a little ridiculous, why not just use an old fashioned time stamp machine at this point, if I have to write everything down anyways then what’s the advantage of the app? It does have nice features like being able to see all your pay history and stuff like that. Basically it has potential, but the major bugs prevent it from being anything other then an annoyance and a hindrance for myself and the payroll mngr who has to talk around an correct all the messed up times. Productivity stops, efficiency stops, the whole operation jams up on some level. If the app ever gets fixed I’ll delete this or write a positive review..Version: 3.4.0

You’re made to use it, but you won’t like itI have the app One Star because it never works properly. I work for a Duke n Duchess and in my area the Duke n Duchess stores, Dollar General and Family Dollar all use ADP. I can never clock in, the option never even appears for me and my Manager has to put me in manually. The app constantly keeps changing my bank account information, and never saves my information when I manually repudiate it, always giving me “there’s been an error, please try again later”, it lags so slowly to log in, change screens, or even to log out. When you ask it to find a bank so you can get money off of your card it tells you the banks are surcharge free, except that’s a lie and you’ll miss $3 per transaction Support is never an option as the only support they have is a bunch of FAQs and even when you have your Manager email them or call them they still refuse to answer promptly This entire business is unethical, and unprofessional and anyone that hires you that uses the Aline card and ADP you’re better off quitting and finding a better job anyways.Version: 3.9.0

Message to employers. Don’t use this appThis system is confusing, very difficult (if not impossible)to request time off. It is the most user UNfriendly system I can imagine. Unfortunately we are stuck with it. I try to just get my supervisor to schedule my time off instead is using the app myself because most of the time it doesn’t work. Your employees will waste many minutes at their workstations trying to get this app to work so they can request time off only to end up wasting more of their time and their supervisors time later just to get it to work. This app NEEDS a lot of upgrades to function reasonably well. Try starting with building in customization for companies so they don’t all have to “fit into” the ADP app mold. Using this app at my company has only made things more difficult which I think is the opposite of its purpose. Maybe I’m wrong?.Version: 3.4.0

UnreliableHow can something so important be so flaky. Even though I have enabled touch ID, it seems every time I need to use the app ( like when I get paid), that it looses the Touch ID and logs me out. This results in me getting logged out as I have a load of passwords and this app requests that you change it frequently..Version: 3.11.2

Not working3.21.0 version and it’s not working after my latest update! This needs to be fixed..Version: 3.21.0

TerribleFor such an important service, yet such a simple function of providing payslips... its the worst experience of all. I always have issues logging in, don’t even try reset credentials, always end up going back to a payroll administrator to resolve issues. Doesn’t even offer multi-factor auth, with a silly old password policy. Just shocking in this day and age of high quality digital services expectations... can we please go back to postal payslips until you have sort this atrocious app/web experience out..Version: 3.17.0

Very PoorUsed this across two companies and each time the password fails due to forced reset after mths however app does not explain that just fails to log you in and removes the biometric option whinges that your account is locked yet can login on the web which bizarrely used different user name not even your payroll number very poor in this sense and layout of app wastes space - also should be an option to remove time card as this not needed so could make use of this real estate to compare each historic salary.Version: 3.13.0

No Aussie loveDoesn’t allow you to login without client ID and why is this in the AUS Apple Store if it doesn’t work in Australia?.Version: 3.9.0

Worst app from the worst company in existenceSince my employer moved to this system the only way I can view my payslips is by using the oldest version of internet explorer that is available, even then I get an unbelievably small window to view it in. As for this app!! For months it wouldn’t let me log in as it was ‘unable to reach servers’ now it tells me that my perfectly valid password is wrong... I then follow the steps to change my password and the app has crashed each time I’ve tried (which has been 12 times up to this point) I am now coming to terms with the fact that I may never view another payslip again in my life as long as ADP Freedom are still operating (I am aware of the irony of it being called ‘freedom’).Version: 3.9.0

Cannot access the app.Cannot access the app, and very slow responding to solve the problem..Version: 3.21.0

Constant Logging in ProblemsThe security features are a shambles meaning regular password resets by my HR Team are required despite me using 2 separate password managers (Apple and SecureSafe). FaceID and FingerprintID only work sporadically too. I use this once per month. It really shouldn’t be this difficult. No other Apps are so why don’t you sort out yours?.Version: 3.16.2

Doesn’t work in AustraliaFail..Version: 3.5.0

Slow to loadApp is okay. Slow to load most of the time. Definitely needs some improvements..Version: 3.16.2

Slow performing app and crash more oftenHi, I’ve started using this app from last few months .1and most of the time this app is very very slow to load payslip and often crashed. It’s frustrating to see popular and big brand company has poor user experience. Such a shame..Version: 3.16.0

Very bad appStop working with no reason, sigh off with no reason, and the company that makes the payment is a joke, it was late more than once on my payment..Version: 3.19.1

Trouble Changing AccountsI first downloaded this app for a job I started in the summer of 2019, and it worked wonderfully. However that was only a summer job, and this fall when I started a different job I had to start a new account. The online system allowed me to create a new acc but it refuses to let me sign into it. I tried to fix this both on a computer and this app, but neither helped me clear up this issue. Furthermore there is no way to contact technical support. No email, no phone number, nothing. So I have resorted to making a compliment here and hoping someone will reply and make contact with me. It’s ridiculous that I have to seek help on a public form like this to receive standard technical support. It’s also extremely frustrating to be able to create a new account and yet not be able to verify my email, or login using said new account that was approved..Version: 3.10.1

Pay checkI’ve given 3 stars, but to be honest I’ve lost count how many times I’ve been locked out because I have to keep changing my password. Website is great when I can use it. Don’t complain because I know ADP has security as a priority..Version: 3.8.1

SlowwwwwVery slow to open. Just keeps circling over and over, and then screen goes black. Super frustrating!.Version: 3.19.1

Not supported in AustraliaCan you please make it available in Australia!!?.Version: 3.4.1

Fingerprint forgetting is SO annoyingI use this for work to clock in and out. It’s fine when it works, but about once a month, it forgets my fingerprint and I have to login with my password, which has long since been forgotten by that point. This means I have to go through the process of resetting my password and fingerprint. If it happens when I’m supposed to be starting my shift, I end up just taking a screenshot of my phone instead to submit to my employer so I can move on and reset everything when I get home. The last straw for me was this Friday. I was able to punch in for a shift at the start, then when I was leaving and trying to punch out a few hours later, it happened AGAIN. My “fingerprint needed my password to be set up”. UM I ALREADY SET IT UP LIKE 6 TIMES. Just way more trouble than it’s worth. I would absolutely use a different app if I had the option..Version: 3.7.1

Still need Internet Explorer to view P60/P11D!This app is very basic, allowing me to see my current and recent payslips. For anything more I must visit the ADP Freedom web site, but that requires Internet Explorer because it uses proprietary XML functions not available in other browsers. As a Mac user I rely on a Windows virtual machine just to access my P11D and P60!.Version: 3.3.0

Lots of bugs, obviously not a priority to ADPThis app forgets that you enable login with a look every single time you login. It asks, “Hey, would like to enable logging in with your face?” And you go “Hey, that’s great! Works with the cool features on my phone!”. You do what you do, then later that day when you go to clock out, and you’re like “oh yeah, I can just look at it to login!” NOPE LOGIN AGAIN PEASANT. WOULD YOU LIKE TO ENABLE LOGGING IN WITH A LOOK? “Erm... I thought I did but maybe it didn’t take or something...” HAHA NOPE I WILL NEVER ACCEPT YOUR DUMB FACE TO LOGIN BUT KEEP PROMPTING YOU EVERY SINGLE TIME. For real, there’s a bug that literally never remembers your Face ID, but always prompts you, it’s very annoying. That and there’s another bug that will error out when you try to load the clock sometimes. But seriously, every update I get hopeful that the feature actually works, and every time I’m a little more deflated. At this point they should just remove the Face ID altogether, it’s obviously not working for more than just one or two people. It seems like the ADP devs might have a very limited amount of devices to test on..Version: 3.12.0

Utterly Useless!App works very rarely. Requires regular password changes, of which can not be completed through the mobile app. Since my employer has switched to this app, we actually had an occurrence, where we received no pay throughout the company. Highly suggest any company considering using this app, DOES NOT!!!! For example I’ve just spent the last 2 hours logging in to the app, password is correct but it’s just sits on a loading screen. Useless..Version: 3.2.0

Convenient, but just barelyIt’s a nice app, but it definitely has issues on my iPhone 6. While it’s convenient to have so much of my work information accessible from my phone, it’s terribly slow, and sometimes pages or menus don’t load at all. It was ok when I downloaded it a couple years ago, but it’s been this way for as long as I can remember now; months and months. On top of that, it’s very rare that a time-off request made in the app will actually make it to my supervisor, so I have to do that from a desktop to be sure. Besides that, it’s got basically everything the desktop site offers in your pocket; everything I regularly use, at least. You’ve just got to have the time to wait on it. All in all, this works incomparably better than their awful mobile website does on iPhone Safari..Version: 3.8.0

Password changesThe app itself is ok but you have to keep changing the password to log in. It seems to be every pay day, you try to log in with the fingerprint but it won’t allow..Version: 3.7.0

👎🏼Doesnt let you log in fron australia. Needs major work.Version: 2.8.2

UselessThe app barely ever worked properly and since May hasn’t been able to show me anything current. I have to keep going back to the website to get my weekly info..Version: 3.18.0

STILLDoes not work if you have a client IDVersion 3.0 still doesn’t allow those of us with client ID's to log in for some inexplicable reason.Version: 3.0.0

ReviewThe app can be quite slow at loading sometimes, it’s also annoying that it doesn’t just show your pay straight away.Version: 3.6.0

Absolute rubbish appComplete waste of time and resources, constantly forcing users to change password, some users don't want to change their passwords all the time. Fingerprint login never works. Not by choice had to download this app. Our company uses this garbage..Version: 3.1.0

Deleted straight awayDoesn’t even allow you to log in, waste of time.Version: 3.3.0

No accessCan only access pay, not taxes or time off..Version: 3.20.0

TerribleTakes forever to load and tends to crash a lot once it does. Not a very user friendly program, takes quite a few key strokes before you can do simple tasks like see your pay stub. If my employer didn’t have everything linked on ADP, there’s no way I would waste my time with this garbage app..Version: 3.20.3

CrapdpIt is extremely annoying, sometimes it doesn’t let you log in, when you finally do it, it shoots down by itself, not letting me see or do anything. I have removed and reinstalled the app many times and still it doesn’t work..Version: 3.17.1

RUBBISH APPNo matter how many times I authorize Face ID (using iPhone 11 pro Max), no matter how many times I click on ‘remember me’, almost every time I try to log in, it’s either asking me for password or user name or both. I’ve uninstalled the app and installed it again so many times and still have the same issue. More than 6 months!! Also no option to see payslips from previous years, only like 9 last months or so. No option to download all. And the site is even more stupid than the app!!! I use iMac and I can not even log in on any of the regular browsers. Trust me I’ve tried all the options. Unless I use Windows. And once I get in, I can not download more than one pay slip at the same time!!!!! You expect me to download 15 years of payslips one by one??? I get paid every 2 weeks! That’s 26x15! INSANE!.Version: 3.12.0

Support is very unresponsiveIve been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems. Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing.Version: 3.16.2

ADPADP what can I say forced to use it for work to access pay slips what a piece of junk way to convoluted makes everyday tasks difficult enjoy.Version: 3.10.0


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  1. Pulling issues faced by users like you is a good way to draw attention of ADP Mobile Solutions to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a ADP Mobile Solutions customer and are running into a problem, appsupports.co might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ADP Mobile Solutions.

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ADP Mobile Solutions works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ADP Mobile Solutions.

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