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ADP Mobile Solutions App Complaints & User Negative Comments 2024
ADP Mobile Solutions app received 167 complaints, negative comments and reviews by users. Have you ever had a bad experience using ADP Mobile Solutions? Can you share your negative thoughts about adp mobile solutions?
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ADP Mobile Solutions for Negative User Reviews
✓ LoadingNever loads or not working.Version: 24.8.0
✓ Proper badSeriously this service is so unreliable, I just want access to my pay information and constant password changes and bugs hinder my access! I want to check my leave hours and I can’t because of “maintenance” Last time I needed access my password had randomly expired before it should have, and on that topic it’s 2020, it’s time for 2 factor authentication without needless password changes!! Seriously, it’s not secure it rely on forced password changes anymore!.Version: 3.12.0
✓ Australia supportPlease enable the mobile App for Australia users.Version: 12.0.0
✓ Login buggy, splash screen takes agesThe app is okay when it comes to viewing payslips and exporting PDFs. User journeys take too long. What is really annoying is the login experience. Keyboard randomly disappears, takes ages after entering password, meaning the user attempts actions that have already occurred. Then, once you get past login, a splash screen with a rubbish animation delays you by 5 seconds. I just want to view my payslips, I don’t care about ADP’s branding at all! Stop frustrating me!.Version: 4.2.4
✓ I have the I phone 11 pro maxI have only been using this app for 3 weeks now and had to call Human Resources department to fix my pay. Because the app said that I missed my punch out when I know for sure without a doubt that I didn’t miss a punch out. Because it will state after punching in or out that you’re punch was successful in which it did. Therefore shorting me hours worked. Also the app automatically takes out a half hour for lunch break but we get paid for all of our time there. And it takes a while for the screen to appear at times it just runs really slow even when I’m right by the WiFi. So I think it could be a really good app because it would be convenient if it worked properly all of the time. I shouldn’t have to call my director of human resource and explain to them every week that something else went wrong. Now that’s what makes it inconvenient but if you could just fix those issues it would be great..Version: 3.18.1
✓ No greatHave used this app for a few years now. It locks me out every few weeks when it’s time for a new password and I have o wait until I’m back at work to reset it. So frustrating this happens all the time so much so I had to write a review 🤯.Version: 4.3.5
✓ A monument to poor user experienceADP's mobile app is a case study in missed opportunities. With a monopolistic grip on the market, the focus seems to have shifted entirely to enterprise-level integrations, leaving end-users in the lurch. The app's UI is anything but modern; it's clunky and hinders rather than helps. Security features are equally disappointing, with lackluster implementation that adds friction rather than fortification. One gets the impression that the app is an afterthought for ADP, merely a box to tick off rather than a service to optimise. It's a glaring example of how not to create an app in this day and age. With such fundamental flaws, it might be more effective to start from scratch than to attempt patchwork fixes..Version: 23.36.0
✓ IrritatingADP is a wonder concept, however if there is always a problem with it then it’s not good. There has to be a way to update this app or make a better version of it. ADP is a heavily used app by many many employers. The problem is that’s is always something wrong with it. And at first I thought maybe it’s just that some people don’t know how to use or navigate the app. No, that’s not the problem. The app is the problem because it’s always slow, or something is wrong where you can’t get into something and do what you need to do. For myself as a store manger this app is really important to me!! When my employees can’t clock in or forget to clock in or out the fact that they can text me and I have the ability to fix their time no matter where I am is awesome. The fact that Sunday is usually my only day off and I don’t have to leave my home and drive to my store to submit payroll that’s a life saver. But when I can’t get into my peoples time or I have to remember to keep logging in and checking to see if I can send payroll that’s not helpful. It’s happening more and more and it happens to everyone. There must be a solution to this problem. Thank you so much for your time and interest..Version: 3.17.1
✓ ConfusedDoes this app only work in USA & Canada?.Version: 3.16.2
✓ Classic stitch up 😂Doesn’t work for aussies. What a fail.Version: 3.2.0
✓ Crashes every time on iPhone 6The app worked fairly well until some time this year. I have always had an issue with not being able to print my paystubs without special characters showing up in the print, which would make it unusable. The workaround for this has always been to bring the pdf into the brother app, which is an unnecessary step. However, for the past several months, I have not been able to open my paystubs without the app crashing. This is the only app on my phone that crashes and closes. Update: years later, I am now on an iPhone 13. I constantly have problems with the app not loading data. It usually takes so long, that I give up and just do something else on my phone. My internet connection is working fine with my web browser, mail app, and social media apps. However, I can’t view my pay details or PDF of my paystub on ADP. I wish my employer just handed out our paystubs like they used to. Maybe ADP should just email our paystubs so that employees could view them..Version: 23.27.0
✓ Worst app from the worst company in existenceSince my employer moved to this system the only way I can view my payslips is by using the oldest version of internet explorer that is available, even then I get an unbelievably small window to view it in. As for this app!! For months it wouldn’t let me log in as it was ‘unable to reach servers’ now it tells me that my perfectly valid password is wrong... I then follow the steps to change my password and the app has crashed each time I’ve tried (which has been 12 times up to this point) I am now coming to terms with the fact that I may never view another payslip again in my life as long as ADP Freedom are still operating (I am aware of the irony of it being called ‘freedom’).Version: 3.9.0
✓ Just. Get. A. Bank!!! Warning !!!!!!I have never been more frustrated with a service provider in my life. I called to ask a question about Apple Pay and the customer service guy who barely speaks English blocks my card for “Suspicious activity” even though you have to pretty much give them all your life information JUST TO SPEAK TO THEM!!! My question is how if there was suspicious activity with my card when I called was I still able to ask them information ABOUT the card? Had me on hold just to tell me that they can’t do anything and that I need to send sensitive information to an email address which haven’t even responded to me. You guys are CROOKS. You lock my card when I call to ask a question. You tell me I’m suspicious ON MY OWN CARD which they ask for your social and employer and a whole bunch of information only the cardholder would know and that’s not enough. Your customer service is obviously outsourced in another county and the language barrier is frustrating when they don’t understand what you’re asking or can’t do anything. JUST GET A BANK ACCOUNT. I STILL don’t have access to my account and every time I call they give me the same answer. It’s not worth it. Worst experience ever. And I’m going to continue to spread the word about you to whoever will listen..Version: 3.10.0
✓ ADP defrauded me of hundreds of dollars and refuses to even attempt to fix it.I was working for a company unfortunate enough to use ADP. I opted out of the terrible retirement program twice in 6 months. Since the app wasn’t in a functioning state for most of that time they almost get a pass but they decided to start taking the max contribution amount from my checks WITHOUT AUTHORIZATION. I specifically said no but they decided to STEAL that money anyways. I contacted HR and they said ADP said they were working on it. Well that was two months ago and ADP has no good way to contact them. The money is being siphoned away because ADP is terrible at managing retirement funds. I haven’t worked for the company in awhile and I was supposed to receive a letter allowing me to cash out. Unfortunately it seems ADP just ripped me off for hundreds of dollars and will only respond once I spend more on a lawyer. Avoid this company like the plague and try your best to keep your money out of their greedy thieving hands..Version: 5.0.1
✓ Doesn’t remember login on iPhoneThe app will forget your user IF and password and FaceID every few days on iPhone.Version: 3.11.2
✓ Does not show my pay stubsI click on view statements and nothing happens..Version: 24.13.0
✓ GarbageSecurity enforcement is too much. Passwords need changing often. Account locks due to inactivity. If you’re going into the app to collect data for a tax return, forget about it, you’re probably locked out. This apps sole purpose is to allow employees access to data they can’t transfer from their corporate networks, and it does it in the most laborious way possible. Face ID alone should be sufficient security, not thinking up new passwords every five minutes..Version: 3.16.2
✓ Errors on new iOS 14.3Not functioning with new iOS update. When it does work it is extremely slow and clunky. Horrible app to use day to day..Version: 3.19.1
✓ Rob OtisProbably the worst app I’ve ever used ( or mostly not been able to use ).Version: 3.19.1
✓ Don’t bother if you live outside US or CanadaSee above.Version: 3.13.0
✓ Enabling fraudMy Ex employer has modified the payroll on every week I was paid and he has taken more than $3,000 out of my checks without my permission but the problem is that he has went and fixed the payroll to look like he didn’t where it said garnishment it said other and it was showing where he took my money and now it don’t because he knew I got ahold of the labor board and so he fired and tried to cover his behind I’m very fortunate that I had screenshots, but I believe there should be something ADP could do about the hours I worked I wasn’t paid my last 2 checks my employer kept telling the labor board that he was going to pay but never did she finally gave it to her boss I’m waiting to hear from her, I worked 12 hrs a day and 7 days a week this man refused to pay me my overtime and he went and fixated my hours to where it didn’t look like I was working more than 55 but I was the only employee there and our store was open all of the times we were supposed so who else worked? ADP y’all need to tighten up im sure y’all make enough money to fix this issue!.Version: 23.41.0
✓ Used to work, now it doesn’tUpdate: every time I log in, it says I have a temporary password that can’t be re-used, which forces me to re-set my password. I don’t have a temporary password. It’s just a regular password. Update: after the app has been updated, it worked once. Now, two weeks later, it does not remember my password/tells me it is incorrect, and asks me to reset it upon login. The app used to work fine. Now, every time when I should be able to use touch, it asks for my password. I enter my password, and it tells me my password is incorrect. I re-set my password, and it tells me the NEW password is incorrect. I have only been able to log in once in maybe 3 months? Please fix. I also note several people have written similar reviews. I’m concerned about the lack of customer service and support given the problem is ongoing. Doesn’t speak well of ADP. Update: after receiving a “developer” response, they say I need to contact my HR for a problem with THEIR app not working?! It’s your app that is requiring and not recognizing passwords! Even more concerned that problems aren’t being investigated, but passed off..Version: 3.19.1
✓ DisgruntledDoes not let you log in - should be reported..Version: 3.4.1
✓ No Aussie loveDoesn’t allow you to login without client ID and why is this in the AUS Apple Store if it doesn’t work in Australia?.Version: 3.9.0
✓ App doesn’t workCan’t view my pay stubs. App always crashes.Version: 24.12.1
✓ Support is very unresponsiveIve been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems. Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing.Version: 3.16.2
✓ TerribleWorks about 30% of the time..Version: 8.1.0
✓ Utterly Useless!App works very rarely. Requires regular password changes, of which can not be completed through the mobile app. Since my employer has switched to this app, we actually had an occurrence, where we received no pay throughout the company. Highly suggest any company considering using this app, DOES NOT!!!! For example I’ve just spent the last 2 hours logging in to the app, password is correct but it’s just sits on a loading screen. Useless..Version: 3.2.0
✓ Deleted straight awayDoesn’t even allow you to log in, waste of time.Version: 3.3.0
✓ JunkWorst payroll app. Wish the company would ditch this useless app. No one has good things to say about it.Version: 24.12.1
✓ GarbageClock in not showing up.Version: 24.10.0
✓ PayVery hard to use and log in to.Version: 3.10.1
✓ App is absolutely garbageThis app worked properly for the first week, and I’ve fought with it every day for the next 2 years. I’m fed up and wanted to go out of my way to put a review here now because I’m just so done with it. -app crashes, freezes daily -ALWAYS, always, always forgets that I enabled the “log in with a look” feature. And when I say always, I mean every single time I open app. I can enable the feature, then it will accept my info and log me on, I do what I need to do, then log off. I then come back an hour later for some other task, and it will have the nerve to ask me to enable the feature again, and ask for a password to enable. As if i didn’t just do this earlier that day. I’ll set it up and then repeat. Finally o decide to just forget the face feature and just log on normally, but wait, the app now constantly asks if I want to enable the face feature every time I reopen the app. Essentially adding an extra step any time i want to just use the app! This is so frustrating and hope somehow developers magically know what they’re doing because this is the worst piece of application ever invented! I’d give it negative stars if i could.Version: 3.12.0
✓ Doesn’t look like they care about the appLoaded up the app for the first time. Logged in and everything was fine, came back a week later to log in and now after doing both faceID and my password, it just sits on a white screen. I’ve tried refreshing it, clearing data in settings and deleting the app. Nothing has worked and just keeps going to the white screen.Version: 23.36.0
✓ UPDATE: Still slow, only works half the timeUpdated review: it’s still isn’t great. I still get an error message every time I log in and I don’t even know what’s it’s for. My app is up to date. And now it does this thing where it randomly decides to forget my fingerprint which is also SUPER ANNOYING. The app freezes all the time. I’m lucky if I can log on without it freezing the first time. it baffles me that the ratings are so high on here, because this app gives me nothing but a hard time. Original review: This app is honestly just terrible. Each time I log in I receive an error message. Don’t know why or what for but it still lets me into the app. I get into the app, it takes forever for the clock in button to show up. That is if it even shows up. Half the time a different error message comes up so I can’t even clock in. No time shows up, no buttons, just a red error message. It’s infuriating when I’m just quickly trying to start my day! So later on I always have to log onto the webpage and adjust my time card because the app couldn’t just DO THE JOB ITS SUPPOSED TO DO. I’d much rather just log on using my computer each day but by the time I start my computer up, and the page loads up I waste 10 minutes of my time anyways. The webpage is slow and the app is even worse..Version: 3.4.0
✓ Very buggyThis app crashes a lot on iPhone I am constantly having to re log in due to the app randomly crashing and every day when I try to enter my password the first attempt when clicking in the password box will kick me out of the text box and I have to click it again. I am a field service tech and this is not something I want to deal with every day while driving. Also this morning I wanted to request a sick day but I entered the day in wrong because for some reason the app defaults the date to the next day so if I requested it on Friday it will default the date to request it on Saturday and I went and erased the request after I realized that happened and then I get a security message that they are logging me out for my protection and I was not able to log back in and correct this idk if this is a timed lockout but super frustrating when you can’t correct a mistake before the manager possibly approves it incorrectly bottom line I absolutely hate this app it needs to much work..Version: 3.10.1
✓ No point - uninstalled immediatelyThere are so few features this app is next to useless. The features which are the are all returning errors or no data at all..Version: 3.9.0
✓ Log on issuesWorked until the last update, appears to be stuck on the loading page (spinning icon) after logging on after password has been put in.Version: 23.29.0
✓ No Australia supportThis product can only be used in the USA and Canada..Version: 4.4.3
✓ Slow to loadApp is okay. Slow to load most of the time. Definitely needs some improvements..Version: 3.16.2
✓ Calendar month on iPhoneBeen using the app a while now as implemented by work. Looks good and works well, it is a bit slow to respond at times. One complaint the calendar has a week and month selection, the month layout does not work on iPhone 14, otherwise an extra star would be added..Version: 23.48.1
✓ Lots of bugs, obviously not a priority to ADPThis app forgets that you enable login with a look every single time you login. It asks, “Hey, would like to enable logging in with your face?” And you go “Hey, that’s great! Works with the cool features on my phone!”. You do what you do, then later that day when you go to clock out, and you’re like “oh yeah, I can just look at it to login!” NOPE LOGIN AGAIN PEASANT. WOULD YOU LIKE TO ENABLE LOGGING IN WITH A LOOK? “Erm... I thought I did but maybe it didn’t take or something...” HAHA NOPE I WILL NEVER ACCEPT YOUR DUMB FACE TO LOGIN BUT KEEP PROMPTING YOU EVERY SINGLE TIME. For real, there’s a bug that literally never remembers your Face ID, but always prompts you, it’s very annoying. That and there’s another bug that will error out when you try to load the clock sometimes. But seriously, every update I get hopeful that the feature actually works, and every time I’m a little more deflated. At this point they should just remove the Face ID altogether, it’s obviously not working for more than just one or two people. It seems like the ADP devs might have a very limited amount of devices to test on..Version: 3.12.0
✓ Not USER FRIENDLYI really don’t have an option but to use this because this is what Global Solutions INC in Michigan use for payroll. And I HATE THIS APP WITH A PASSION! You cannot edit the start clock under the Time Off menu/page. It gives you specific time start options in 30 minute increments (12:00, 12:30, 1:00, 1:30, etc) which is stupid!!! What if you actually clocked out at 12:46 PM and wanted to file an hour time off, what time would you pick from the “ONLY” options given to you? Do you just eat whatever time you lost just because you are not given an option to change the time start of when you actually started taking paid time off? And not enjoy the actual hour you requested to take off? That is just unfair and inhuman! Companies just wants us to work so hard so they earn more money in their pockets from contract employees like me who by the way also has “important” needs and family to feed. Did you forget the part that you wouldn’t have that money to use to live if not because of the contractors like us who works hard for you to eat and get to live your life sitting on the couch pretty while we spend time and gas on the road just to get to work and spend whatever’s left from our pay. 🙄.Version: 4.5.2
✓ User Friendly… NOT User EfficientThis app, more at the end of last year and beginning of this year, would take a while and sometimes multiple times to login. Often, once I log in, when I press a menu button, it will act as though it’s going to the next page but ends up right where I started, on the Home Screen. Right now, my notifications won’t clear from my app, even though I have read them. I’ve tried everything - deleting them, deleting and redownloading the app, logging out and in, etc. The notifications will not go away. I’m now having to get rid of the red bubble on the app in the meantime. On a positive note, I think the app layout and toolbars are very user friendly. It’s easy to navigate. However, with everything else, this app needs some work. PS - as I was typing this I had to manually capitalize letters at the beginning of sentences. That’s not a setting I chose on my phone… Also annoying..Version: 23.38.0
✓ Painfully slow and fancy fancy user interfaceAsside from the app being slow to start up a lot of the UI uses “fancy fancy” components that aren’t what you would expect on your phone. See ting time in a time off request for example isn’t just a normal date time selection. Even more painful is changing your password (when it inevitably resets because apprent security). Changing the password requires a reset and if you use a password manager with generated passwords it is almost impossible to copy paste the password in either the whole app reloads when you switch in and out (because the password keyboard doesn’t work in the app) or when you want to paste the input box has the paste button show only for a fraction of a second. Resetting your password is also fancy fancy when you start typing a phone number in the “email or phone number” box it switches from a normal keyboard to a number keyboard but only about a second after you started typing so you loose focus or mistype because the keyboard suddenly changed. Overall a really painful experience I would have give it two stars if I didn’t have to just go through the password reset AGAIN! One more complaint is the payroll compare this would actually be useful if it included your earnings..Version: 4.2.6
✓ Never loads paystubOur company has switched to using this app for our paystubs and we encounter nothing but issues. Haven’t been able to see a paystub for weeks again now because of ongoing issues with this app!! Terrible..Version: 24.13.0
✓ Password needs changing too oftenPassword needs changing too often.Version: 4.5.0
✓ The glitchiest appThis app is insanely slow and glitchy… half the time I won’t load anything and if it does it take a painstaking long time. Wish my company didn’t use this.Version: 24.8.0
✓ Inconvenient for user travelling to work with another country deviceDoesnt help personnel’s living in a country and works at multicountry or regions. User should be able to login the app for any country with different credentials.Version: 24.10.0
✓ Cannot access the app.Cannot access the app, and very slow responding to solve the problem..Version: 3.21.0
✓ Doesn’t work in AustraliaFail..Version: 3.5.0
✓ RubbishThis is absolutely rubbish trying to access your pay slip and always logging you out then having to spend ages trying to resolve passwords just to look at your payslip that should be available at all times I can login to my bank easily but this is a joke everyone in the company has trouble it’s a big issue especially when it takes up your break time to resolve this stupid issues.Version: 23.43.0
✓ Poorly OptimizedI need to use this app for my job to track my hours. It’s alright, when it works. Lots of nice quality of life features that makes timecard tracking simple. However, this app is poorly optimized overall. It frequently crashes, even when on good Wi-Fi. It also doesn’t log punches often, which can be frustrating. If you leave the app idle for too long it will log you out, which is fine, but it requires two logins if you try to go back in after an idle, the second requires you to type your login. You need to force close the app to not have this happen. This can be detrimental if you’re trying to clock fast and the app bugs you into this state, which happens often, and you need to close and reopen the app. The worst part to me, honesty, is when it logs that you clocked in/out multiples times in a row. As an example, I tried clocking out and it clocked me in instead, continuing my timecard. I waited a minute to clock out and it clocked me in again. It happens often enough that my boss knows how to fix this issue with very few clicks. It shouldn’t be that common..Version: 23.30.0
✓ UselessThe app barely ever worked properly and since May hasn’t been able to show me anything current. I have to keep going back to the website to get my weekly info..Version: 3.18.0
✓ Pretty uselessEvery. Single. Time. Whenever I try and use it, it tells me access has expired and I have to go to my laptop and reset everything. Deleted..Version: 4.2.2
✓ Not the best but payslips show good informationHi, over the past few days I’ve been signing in to view my payslip and it shows a white blank screen and so does the website. Is there an issue? I have recently updated to IOS 17, could this be the issue? Thanks.Version: 23.36.0
✓ Problem With App and Help Is InaccessibleWhen I first downloaded this app it seemed to work fine. Now, after several days use information that I enter in the app needs to be corrected/resubmitted through the online web site portal. What's more, when trying to contact email support for assistance I am required to select the category of my app problem from a drop down menu however the problem that I am experiencing doesn't seem to fit into any of the categories ergo I am not able to contact app support via email. What's more, I am told that others I work with are also experiencing problems with the app. Fortunately, my company will shortly provide me with an alternative to the iPhone app and the from home computer login but it is disappointing and frustrating, nonetheless, to think that the information put into the app is safely recorded only to find out that such is not the case some time later. What is infinitely more frustrating is not being able to find a way to contact app support via email regarding my problem without having to submit bogus information to get past the ADP app submission form. I will delete the app and use the online portal instead..Version: 3.4.0
✓ ADPADP what can I say forced to use it for work to access pay slips what a piece of junk way to convoluted makes everyday tasks difficult enjoy.Version: 3.10.0
✓ MrVery slow and over complicated for a payroll app.Version: 3.20.3
✓ Can’t see pay statementsJust trying to see my pay stub, but it won’t load.Version: 24.10.0
✓ Fine until I change my passwordI was using this app fine with FaceID Enabled. One day it failed to login once so I assumed the pass expired so checked online and it had. I reset online via website which worked fine but now the app states my account is locked and can’t sign in. I can use the online version fine so clearly there’s no issue with my account itself?? Such a bad scenario and it’s not like multiple failed attempts in a short time could have caused this. Reinstalled app but no success..Version: 4.2.5
✓ Only works for Americans & CanadiansMost users trying to setup the ‘ADP Mobile’ application will find that no matter what they do, it simply will not allow one to login… After digging around in the application, I eventually worked out that this is because ‘ADP Mobile’ only supports clients in the United States of America and Canada. That poses two obvious questions - why is this application restricted to certain countries (despite the global presence of the platform), and why is ‘ADP Mobile’ even available in the Australian App Store if we are not permitted to use it? Obviously I cannot speak for how well the application actually works because I cannot login, though after reading the reviews in the App Store, it looks like it’s a pretty bad experience anyway; but I am still rating this a single star due to the fact that it is restricted to select countries..Version: 6.0.0
✓ UghThis app works on and off for me. Lately it won’t even let me sign in anymore. On the computer it will but not on the app. I just wanna see my pay stub without going on my computer :(.Version: 2.9.1
✓ No international supportWhy can’t I use this app in countries other than America????? The world is a bigger place, surely you realise that...Version: 3.7.1
✓ Unable to view P60Between the app where P60s are not available, and their website which does browser sniffing to detect safari and then won’t go any further because I’m not using internet explorer, getting anything out of this company is a frustrating process. I get paid every month, fine, but their app and website feel like they were written in the early 90’s by the intern and then never improved..Version: 3.10.0
✓ The app does not openThe app is not opening and when you click on it it shows the ADP sign but does not open..Version: 24.8.0
✓ Paper is best!It has taken me 20 minutes to log into this App on my phone. This has included 3 changes of password and numerous failed attempts using my iPhone fingerprint login. Very frustrating indeed. Please can we return to paper payslips - they really were the best available technology.... I am intrigued that both Frustrated and Very Frustrated have already been taken as reviewer nicknames!.Version: 3.8.1
✓ App is brokenI have to change my password almost on a monthly basis. It can’t remember my password even though the password is lock to my biometric ID. If the user is unable to sign in to see their account the app isn’t user friendly..Version: 3.11.3
✓ Limited global useOnly for Canada and USA. Rest of the world doesn’t matter!.Version: 3.8.1
✓ Hardly worksOnly use this app bc I have to. Never consistently works. New hires always start off saying this app is really handy and takes about a month for them to realize what a hassle it is. Truly believe all the good reviews are from ppl who haven’t used it for a good amount of time..Version: 24.12.1
✓ Login issues with FaceID and Remember password featureThe developers have created a loop of terrible experiences when logging into this app. The app doesn’t remember your password whether you enter it manually, have fingerprint or FaceID enabled. Literally, every time I have to put in my full credentials because the faceID never works on this app and it also forgets the password that you entered last time, even when you click “Remember my Password”. This is what happens with FaceID: When you log in and since faceID becomes automatically active, it gives you an error message because it does not remember my face. Then, you might think of entering the password manually, but before you even get a chance to enter it in the box, the error message pop up would have arrived. This happens each time you try to log in using FaceID. Eventually, after 5 failed attempts the account will be locked and you will be told to reset password. And when you log in next time, the loop continues..Version: 3.22.0
✓ PatheticConstantly crashes, sometimes won’t let you log in, if you don’t use it in around 2 weeks you are locked out. My work now makes this the only way we can see out payslips, and it has become farcical. AVOID AT ALL COSTS!!!.Version: 6.0.0
✓ Absolute rubbish appComplete waste of time and resources, constantly forcing users to change password, some users don't want to change their passwords all the time. Fingerprint login never works. Not by choice had to download this app. Our company uses this garbage..Version: 3.1.0
✓ Fails every now and then.When using the app on your iPhone or iPad, it fails. Or sometimes doesn’t load up. Or totally fails to work. Especially if your out on the field away from the buildings where you can clock in. not too enamored with this. Hopefully the bugs will be fixed. it does have its good side, but, this flaw negates the other functions of why we have this app on our iPhones and iPads in the first place. *My opinion. Also, there’s no correction feature where you can manually fix the time you started or completed the work task. Because of the main flaw of this app (not being able to input the time you started or input when you ended) you can’t go back and manually input your correct start time or input the end time. I’m actually still using my old app on my devices to compensate for when this app fails. However, I hope that this flaw is fixed. No pressure huh I.T. Team?.Version: 10.2.0
✓ Login problemI switched to new phone number and now I can’t login doing forget password as i forgot it because they send the verification code to previous phone number rather than sending it to my email that is stressing me out please help me out!.Version: 24.11.0
✓ Not working with new updates.Unable to view details on pay statements.Version: 24.10.0
✓ HiNice.Version: 24.10.0
✓ Poor app experience with terrible Business SupportConstantly gets stuck at the ADP logo. This usually prompts the CS team to suggest clearing your cache or deleting the app and reinstalling. While this is fine for the first few troubleshooting sessions, it’s wholly unacceptable on an ongoing basis and for an org full of people. The app should work for sign-ins 100% of the time. Also, why does this app need a 5 second splash screen on every launch. Show me the content I care about as a user (ie. Payslips) straight away. Very inefficient user experience..Version: 24.8.0
✓ STILLDoes not work if you have a client IDVersion 3.0 still doesn’t allow those of us with client ID's to log in for some inexplicable reason.Version: 3.0.0
✓ WorthlessADP is the worst ever. Mistakes everywhere. Good for nothing.Version: 24.8.0
✓ You’re made to use it, but you won’t like itI have the app One Star because it never works properly. I work for a Duke n Duchess and in my area the Duke n Duchess stores, Dollar General and Family Dollar all use ADP. I can never clock in, the option never even appears for me and my Manager has to put me in manually. The app constantly keeps changing my bank account information, and never saves my information when I manually repudiate it, always giving me “there’s been an error, please try again later”, it lags so slowly to log in, change screens, or even to log out. When you ask it to find a bank so you can get money off of your card it tells you the banks are surcharge free, except that’s a lie and you’ll miss $3 per transaction Support is never an option as the only support they have is a bunch of FAQs and even when you have your Manager email them or call them they still refuse to answer promptly This entire business is unethical, and unprofessional and anyone that hires you that uses the Aline card and ADP you’re better off quitting and finding a better job anyways.Version: 3.9.0
✓ You have to use it, so…Well if your workplace uses ADP to make you clock in and out you pretty much have to use this app if you don’t want to wait and log into your computer or use a shared “punch in here” computer. In my experience the app is really slow and the UI is a bit cumbersome. For example, you click Face ID, it recognizes you and opens the app I guess, but then asks something like “Log in?” and does a second Face ID check to actually log into your account on the app you just securely confirmed you wanted to open. When an app is designed to open every time like this, you basically known e kind of experience you’re in for. Same thing with the time clock. Why isn’t there ONE button on the Home Screen for “clock in?” You have to click the button that’s like “use clock?”, wait a few seconds for the time clock screen to open up, and THEN click clock in. It would seem that most people USING A TIME CLOCK APP would want to clock in for work when they first open the app. That option should be right there at the top. But, what do I know. I only have an MS in HCI/UX..Version: 23.50.1
✓ It’s okDoesn’t look or do anything like in the pictures it gives you. It’s so basic. Constantly saying my password has incorrect or it takes three attempts with finger print recognition before it’ll load. It’s really slow Aswell. I have no profile option. The only thing on my app is “pay” that’s it! Needs a big revamp!.Version: 3.20.0
✓ PasswordsBeing forced to change our password this frequently on a payroll app makes no sense. It’s not like we have access to actual money on it. My banking doesn’t force these changes..Version: 4.0.0
✓ This app is garbageThere’s always something wrong with the clock in system. I hate the fact that my employer uses this. Multiple times I clock in at the start of my shift and when I go to clock out at the end of my shift I notice that my clock in time has been altered somehow. I’ve in at 10:30AM and by 8PM when I’m logging in to clock out. My clock in time says 3:30 PM. There would be up to 3 clock in punches with similar times on it. I’ve had to have the Payroll HR rep correct my time 3 times already. It’s also the end of my shift and I can’t clock out . My supervisor told me that there’s an outage on ADP. So it’s not just me that can’t clock out. Everybody who’s working at my job today can’t do it. Fix your app. Things like this shouldn’t be happening. ADP should not my glitching and altering my time card on its own. If I don’t notice it myself, I’ll get rob of my time that I put hard work into. Don’t even try to tell me that it’s not on ADP. I know for a fact that ADP is doing this. I’ll say it one more time. FIX YOUR APP. It’s terrible!.Version: 3.25.0
✓ Fix your app! So tired of bugs in this appUpdated yet again - Trying to use the app to clock in and got an error message that said “You do not have access to view the clock experience” I am so tired of having to chase my money because of the the bugs in this app. For the last 3 days yet again I can not clock in or out due to no clock showing in the app. Please fix this! Update — Sept 2022 Lately the app has been working wonderfully. Then they went and updated the entire look. Ugh… can you put the clock back in front so that you can clock in and go. Having to go into the app than into an area to clock in is ridiculous. Quick functions should alway be for front. Please move it out of the folder it’s in. Here we go again. Can’t log in. You are messing with my money people. I’m supposed to depend on this app to get paid yet half of the time you can not log in to work. I can log into app. But not able to log into work. Now I have to rely on someone else to make sure I get paid on time. This is ridiculous! Please fix this as it’s been a week now....again..Version: 4.5.6
✓ Needs workThe app is easy to use -when it works.On average once a month it will not let me clock in and I end up having to delete it and redownload it to get it to work.Sometimes it doesn’t help and I’m 2 or 3 days before it decides to work again. I’m required to use it for my work but I wouldn’t recommend using it at this point..Version: 24.8.0
✓ ADP problems NOT solutions4.7 stars!?! Are people being paid to leave shining 5 star reviews? If true app users were leaving honest reviews based on the actual app performance it would sit well below 3 stars. The app is glitchy, crashes all the time despite staying up to date with updates, time punches are often not registered requiring many time card adjustments and unnecessary stress. For how large of a company ADP is and how vital it is to have accurate time clock logging payroll programs, one would think and hope this app would perform better. For how many millions if not billions of dollars you “handle”, I should be able to have trust in ADP to provide “solutions” and certainly shouldn’t have to “babysit” and hope the time I devote to work is accurately logged. Please work out the kinks, I have a family that relies on me and every dollar counts…I’m so tired of having to keep an extremely watchful eye on my time card when I should be able to simply clock in and clock out and trust that the billion dollar payroll company we utilize is accurately logging the data..Version: 24.12.1
✓ ADP MiseryI have found ADP very difficult to use. It’s quirky and is often hard to open. We also use the system to track our hours at work. This is particularly flakey. I can’t ever get my hours in on the first try. I preferred our previous system..Version: 3.26.0
✓ Fix the password issueLoading payslips when you can log on is great! The issue of this app is its password functions which are over complicated and when it comes to Updating password then you really get problems if only the developers would fix this.Version: 3.26.0
✓ SucksApp sucks. Forced to use it. Very slow.Version: 3.11.3
✓ Doesn’t work.Downloaded and won’t accept my password! The whole ADP system is useless. No less work outsourcing and when we signed up they told us they could do a lot more than they actually can!.Version: 7.0.0
✓ Avoid if possibleI don’t know how they got this up to 4 and a half stars, but beware anyone who has to use this service. It’s terrible; that’s the short of it. The long is it’s slow, it is works far less often then it doesn’t, and it will get you in trouble with work. You’ll think you’ve clocked out and it doesn’t go through, you’ll think you’ve clocked in and it doesn’t go through. Worse of all some days it won’t work period, despite phone restarts, being patient, and trying for up to 20-30 minutes. It crashes every other time you open it, and generally takes the worst possible route for what is essentially a stop watch. Clearly they attempted to make this some super app, but it’s an abject failure when the most important thing, clocking in and out of work, is non functional. Many, including myself, are nervous about time, as we don’t want to hit overtime accidentally or be under hours accidentally. This app will nearly guarantee you have more problems than before. If possible, avoid this app, if not possible then prepare to suffer because if you go to their help page it’s a Ai that offers one solution, and if that doesn’t work than you are out of luck. I’ve never had to talk to managers more about time than after having to use this app, starting last July, and every day that I’m forced to use it is a worse day than the last..Version: 7.2.0
✓ AnnoyedThey kept harassing me for a review. Here you go..Version: 3.23.1
✓ Points négatifsObligation de changer le mot de passe devrait être enlever Difficile de trouver les relevés d’impôts Choisir un pseudo, c’est quoi ça ? Perte de temps.Version: 24.8.0
✓ A regular struggleIt’s pretty much a regular occurrence where I work, that a bunch of people will have to reset their passwords each month, because ADP has locked them out, changed their passwords or done something else that’ll make it more awkward than necessary to log in. I use FaceID on my phone, which should be pretty straight forward (as it is when accessing everything else - including my actual bank account), but every so often ADP will prevent FaceID being used (last time it said it couldn’t be used with a temporary password, even though I didn’t have a temporary password). I’ll then have to try to remember a password that I haven’t used in ages & probably end up locking it..Version: 3.9.0
✓ It's not a user friendly!It's not recognise my details to login on the app. Keeps saying wrong user id or password. But details are correctly login on the website..Version: 3.12.2
✓ GarbageNot working properly.Version: 24.8.0
✓ What a waste of timeThis thing rarely works. Quick clock works one maybe two days in a row. Then you have to sign in and wait forever for it to take. Also it makes you change your password every so often and can’t be one you used in your whole life it seems. Probably not but you get the point. What a time waste. After a certain amount of hours you can’t clock out. What junk. So just wrote the times down and call the payroll person once a week with your times and let them deal with it. How it got any stars is beyond me ! David Update ; I was sent an email saying clear the phones cache. Funny I don’t have to do this to use any other app. Even after that it’s a crapshoot if it lets you use quick clock or do you have to log in and wait minutes for it to load any info. The email also says to contact the payroll people so they can contact the rep. Well news flash. They spend more time on the phone with the rep than they do working since we got this system. Well it seems like it. Every time I go there they just look frustrated with this system. It’s to the point where we call in out times every once in a while. Update number 2. They sent another email that says the same thing as the first. I am at a total loss. Even the service seems to be cookie cutter..Version: 9.1.0
✓ EmbarrassingTo my knowledge ADP are a giant when it comes to running payroll for corporations. I don’t understand why they cannot invest some more money into their client facing apps? Their main web app is just straight up embarrassing. If I was a developer on that team I would hide my face in shame. And this iOS app is no better. It is barely able to get the login process correct. And when it does the features inside the app are very lacking. Sadly if your employer uses adp you have very little choice but to use this (cr)app..Version: 3.12.1
✓ Does what it’s meant to do but password reset is annoyingIn terms of loading up the payslip this is fine. The remembering password option is the most annoying thing ever though and needs an option for the user to decide how often they want to change their password as 3 months is not long enough. They should also put in an option for alerts when there’s a new payslip available..Version: 3.8.1
✓ Your app isn’t workingAfter your last “bug fix” update, I CANT SIGN IN TO GET MY TAX STUFF. FIX IT NOW WILL YA.Version: 24.8.0
✓ Not working right — fix itThe payroll section says: Error We apologize. There is a problem. Please try again later. It’s been like that for a few months now Thought the update would have fixed it NO it did not.Version: 3.23.0
✓ Doesn’t work !I’ve downloaded this app but it doesn’t allow you to enter a password. No problem with the email address but when you press next it just flips to a screen where there’s no where to enter a password. I’ve deleted the app and reinstalled it a few times but still not working. Therefore totally useless and I’ll stick to the on line version..Version: 24.11.0
✓ So bad it feels like a college projectHow a multi billion dollar company can have an app like this is just ridiculous. UI fails like calendars that don’t pop up until after you’ve entered the date manually. no summary pages when you enter in data, no status for time off requests, some sort of weird calculator widget that no human would want when you’re entering in hours. Completely idiotic UI displays that show you your possible time off options but don’t let you tap that option to enter new time... silly me I should have known you have to press the other tiny button at the top that says request new time. What are the other sections of the page even for!? Also if you switch away from the app it reloads the page like a website and aggressively times you out. But please show me that stupid login animation again. I’m sure you’re proud of it. Also why does the UI show a password box when fingerprint ID is enabled? That’s just confusing. just one of many dozens of design fails. The entire thing is just a master class in poor UI/UX design.Version: 3.20.3
✓ Very limited functionNo access to leave history, staff leave page, other information found on the ADP website.Version: 3.5.0
✓ Constant crashing and laggingThis app has potential. It has everything necessary easy to get to and clearly visible. However I always have to deal with the app crashing when I open it. It unlocks then just cuts to my home page, then opens up the second time. I now expect it every time I go to clock in/out, and guaranteed it crashes. The buttons also occasionally don’t work, I’ll hit the clock and it just doesn’t do anything. Everything about the app seems very blocky and half designed. I’d love to see access to the discounts offered through ADP which I can never seem to find anywhere. Something else that would be super helpful is a timer showing how long you’ve been clocked in for. Just to make it easy and clear for those who need to pay attention to it, takes the guesswork out of it. Please please please fix something about it, I dread opening this app everyday for work..Version: 23.50.1
✓ CrapdpIt is extremely annoying, sometimes it doesn’t let you log in, when you finally do it, it shoots down by itself, not letting me see or do anything. I have removed and reinstalled the app many times and still it doesn’t work..Version: 3.17.1
✓ ADP crashes a lotADP is a good app for getting a job and doing all that, but there are some issues I’ve found while using it. Number 1, if you leave the app for a set amount of time the app will completely close and it will have you fill out whatever you were doing over again from the beginning or some random place in the middle. Number 2, if you are on the app for too long then the app will just stop working and the loading circle is just going to keep spinning, forever. Number 3, sometimes when I try to continue my onboarding, when I hit the active button the app looks like it’s trying to pull over the next screen so I can continue, but it just keeps looping this animation of pulling the next screen over. Overall I know that ADP is a big platform for getting a job and stuff like that, but this mobile version needs some work done to kick out a few bugs..Version: 9.0.0
✓ Adp robbing me. Can change tax withholding on the app only federal not state.I have confirmed through my HR and my lawyers that my employer is not responsible for changing my tax withholding. I can address my tax withholding, calculator numbers for federal tax withholding however, on the app, I can’t change my state tax withholding. It’s withdrawing the maximum amount and it’s only supposed to take $20 instead of $150 every paycheck which is way too much for it to be taking out there’s no way on earth for me to just stay with holding it’s not fair. I’ve been robbed so many times I don’t own a laptop or a main computer to change it. I only have the mobile app. Why can’t we changeChange it on the mobile app as well regarding our state withholdings!!! It’s not fair when our company use Paycor we could always change your state tax withholding on the freaking app and I can’t do it on this in ADP doesn’t have a phone number unlike Paycor to get a hold of somebody to help youNo one’s gonna respond to my complaint and no one’s going to compensate me. You guys have stolen over $11,000 for me this year.Version: 24.8.0
✓ Manque d’accèsOnt as pas tous accès comme sur le web ! C’est désolant!.Version: 24.11.0
✓ RubbishThe app does not show my current information and has to be reset each time I would like to see my current information. This has been reported many times with no solution.Version: 11.2.0
✓ Update made the app worsePro: update uses facial recognition better Cons: update causing freezing and non loading. Problems with clock in/out..Version: 24.10.0
✓ Very annoying appFor more than 10 years I have been able to log into my online banking using only my thumb, in 3 years of using ADP Iv had about 15 passwords and been locked out numerous times! If a thumb print is good enough to access my bank then surely it’s secure enough to view a payslip without having to change my password every few months!! Very unnecessary. Would not use this if I didn’t have too.Version: 4.3.3
✓ Retirement Services: CANNOT GOMPUTE ERROROR ERRORRetirement services: sorry there seems to be an issue, try again later (for weeks) Me asking Automated messenger(feeling so dumb asking AI for help): I need help with retirement. Response: seems you’re wanting to talk about retirement, I haven’t learned how to talk about that yet. Is there anything else I can help with……as if I have lots of additional tasks to accomplish through ADP. Me talking to robots: can I talk to a person about retirement. Have someone call me. Response: seems you’re wanting to talk about retirement, I haven’t learned how to talk about that yet. Is there anything else I can help with……as if I have lots of additional tasks to accomplish through ADP. If I had sn option I’d never use ADP again. What a pathetic excuse for a HR portal. I already hate using portals for everything, why not make it complicated and not user friendly?!? It’s not like I need this information. Nothing like jumping through hoops just to access your own personal work information.Version: 5.2.0
✓ How to recover my accountWhen i click forget anything just bank page.Version: 23.41.0
✓ Good but needs perfectionI use it for my work. It does what it is supposed to do but they are some bugs. Also I don’t understand why I need to press the face recognition and then confirm that I want to log using the face recognition… or to see my time of work I have to press twice… etc that’s bugs me..Version: 24.8.0
✓ Waste of timeUseless bring back paper payslips.Version: 3.13.0
✓ Rarely works as it shouldThis app is terrible. It constantly says locked out. Change your password multiple times locked out. Want to view your salary locked out. Change your password password not recognised locked out. Want to use face recognition locked out. Want to skip the face recognition and use password guess what locked out. I’ve used the app with no problem for a month then for no good reason locked out. We changed over a couple of years ago and one month is the longest it’s worked for. Utter rubbish Thank god I don’t have holidays to book on through this app. Why on earth large companies carry on using this is beyond me. I honestly would give zero stars if it was an option.Version: 4.2.6
✓ The app is rubbishMake an option to hide/unhide by default. 99% of time I’m viewing my salary myself, why is it hidden by default? Make an option to customize default screen, I don’t need all of this on my screen by default, i need a list of previous months. Very inconvenient, no options whatsoever, you’re definitely not designed for people and your feedback in the app doesn’t work 😂 edit: thanks for your reply, I’m giving additional star because I was heard. More to follow alongside improving the app.Version: 11.1.0
✓ Please remove the splash screenFrequent updates for ‘minor usability improvements’ with no discernible changes, except for the time it added a time consuming splash screen animation… but that wasn’t an improvement. Claims to have an Apple Watch app but it’s never shown anything useful for me - just a demo screen until recently. Now it shows ‘check back later for messages and tasks’. Shouldn’t it show my payslip summary?.Version: 3.24.0
✓ Can’t use the app unless your updatedNot good if you can’t update your phone. Should be user friendly for all. Even after closing the app, and even delete it and download it again it still will not give me any of my information needed. Very frustrating..Version: 23.37.0
✓ Trash appTrash, can't open sht.Version: 24.12.0
✓ HorribleI’ve never felt inclined to write a review but after struggling through this app for the better part of 3 years and multiple updates I have concluded that it is actual garbage. ADP fire your developers and start fresh. It’s not rocket science.Version: 24.11.0
✓ TerribleFor such an important service, yet such a simple function of providing payslips... its the worst experience of all. I always have issues logging in, don’t even try reset credentials, always end up going back to a payroll administrator to resolve issues. Doesn’t even offer multi-factor auth, with a silly old password policy. Just shocking in this day and age of high quality digital services expectations... can we please go back to postal payslips until you have sort this atrocious app/web experience out..Version: 3.17.0
✓ Useful but unstableWhen it works, it is a helpful source of basic information. It’s so unstable it’s more often a source of irritation. More detail: mobile app on an iPhone 6+ with iOS 12.4.5. Program opens, but a fairly long time to get to logon screen. 100% success rate. Logging on with thumbprint or with password makes no difference. Logging on with cell or wifi-assisted cell makes no difference. Day or night makes no difference. Location change does not help. Long dwell time to load first page (over two minutes. Often longer). 80% success. Select second page (detail of current pay period). Long dwell again. 20% success. Select any of the detail pulldown menus (taxes breakdown or retirement, etc). Less than 1% success. Occasionally screen actually loads before booting itself off. Another 2% of the time. Failure signature is the same no matter where I am in the app. Screen goes black, app kicks itself off the main screen and returns to the logon screen. Does not close the app. Re-log-on required. Sequence repeats. Only time it completely worked recently was when I was able to access the “submit feedback” button within the app as one of the second pages loaded. Then it allowed me to access various pages at will for 20+ minutes before failure. I’ve used the ADP Mobile app before without trouble. Last time I used the app (3 months ago), it worked without incident. Thanks..Version: 3.16.2
✓ Never works.I don’t enjoy emailing my boss every single week when I review my time card because this app decides to “record” my punch but then actually doesn’t. My hours are ALWAYS off because of this app and sometimes the app will randomly clock me in or out when I’m not even using the app. I end up with long explanations to my boss every week as to why my time card is a mess. And that’s just when the app actually lets me use it. If I had a dólar for every time this app crashes or just decides to not load I wouldn’t need a job to clock into at all. Unfortunately at my job we are required to use the app more than just clocking in online so I’m stuck hoping these people will one day fix this app. And it’s not just a problem for me, my boss is always reassuring me that she gets several emails from several employees every week just with time card problems to fix because of this app. If this app actually worked I would love the convenience of it, but it’s hard to like it when it never works..Version: 3.10.0
✓ TERRIBLE APPI honestly hate this app would give 0 stars if I could. It takes almost 10 mins just to load the app to clock in and that’s if your lucky. That’s only one of my complaints… the time card option is almost never accurate meaning it’s telling me the current pay period is feb 5th through 19th when it should be March 5th through March 19th so I can’t see any of my current hours which is really frustrating seeing as this is how I get paid so I feel as though y’all are playing with my money at this point. I’ve also had multiple problems just trying to log in I’ve had to reset my password 7-8 times within the past 5 months just to log in. This app needs serious updates and bug fixes because this isn’t any ordinary social media/ for fun type app this is literally how people clock in FOR WORK! I’d also like to add that I’ve tried reaching out multiple times via email and have been straight up ignored. When your app is designed for people to clock into work the last thing you should be doing is ignoring people. This is how we who use the app get paid for the long hard hours we work so you guys ignoring us and failing to fix these simple bugs and glitches is down right wrong and honestly just lazy. Do better..Version: 4.2.3
✓ GlitchyKeeps logging me out. Very frustrating..Version: 24.10.0
✓ HorribleThis is probably my most used app on my phone but is the worst. Constant log in errors, internal app errors, errors viewing or adjusting my time or other employees, etc. Just all around a non user friendly app. It’s been years with no improvements. My face ID feature constantly gets disabled on its own. Another issue- It’s like pulling teeth just to enter in my time. I have to put in the clock in section, clock out, GO BACK TO THE FIRST SCREEN (takes long to even update time you’ve just entered and go back), clock out and clock back in. Why isn’t there an option to enter it all in at once? After 4 years of use with little to no improvement I’m really frustrated with this app. The bad thing is I have no choice but to use it on my phone because I am a manager which requires me to manage my employees’ times outside of working hours. One would think think number of negative complaints against this app should be alarming to this company. They should have worked on major improvements and changes on this app all around by now!.Version: 3.11.2
✓ Not paidHaven’t paid ANYONE in the company I work for but won’t tell us why and keep trying to palm us off on our HR department who can’t help because the issue is with ADP. So now I’ve had to borrow money to come and do a job I haven’t been for, done a 12 hour shift with no food, drink or money and having to walk home all because they won’t pay us!!! Absolute scum and unhelpful!!!.Version: 13.1.0
✓ Loathsome AppBecause unfortunately there is no way to express your opinion to a real person, I am forced to write a review on here about this company overall. I used ADP with several companies by now and I could confidently say this is the most terrible, loathsome, frustrating, none user-friendly, complicated, uneasy, anti human website/service/company/management I have ever used in my life. I cannot begin to describe how much I despise myself when I use it because I simply don't think it is made to serve but rather to control, manipulate and make things harder. I am bummed and disappointed in every company that uses this service as it should be boycotted. Some of the reasons for me loathing this service: App is laggy, and does not accept time off requests from everyone. So pick and choose (probably an agenda by the company) No human support. They just tell you off and ask you to call your HR (thanks for the help) Old interfere vs new interface on the website. You only have an option to switch to the new one but not go back you the old one. Some options are only available on the app!!! You heard it right. Website literally does not work well on Firefox and when i attempt to use chrome by copy-pasting the link from Firefox all i get as 'incorrect login' but i just changed my password?! And many others. I do not recommend this service or app to anyone. Terrible, simply terrible..Version: 4.0.0
✓ Bad systemSystem sucks, keep forgetting my face ID and username. It takes hundred years to log in, sometimes even can’t be logged in..Version: 3.11.3
✓ Not loadingPaycheck not loading now. Tried restarting app and deleting/redownloading but still just shows a blank screen for pay.Version: 24.8.0
✓ Does not workDoes not work.Version: 24.13.0
✓ Not so goodIt’s slow and clunky. It logs me out far to often and I usually have to have an administrator reset it because it then locks me out. Considering there was next to zero privacy issues with paper pay advise this seems way to complicated and is now an unreliable way to receive pay advice..Version: 3.26.0
✓ It is okay…4,7⭐️ (it’s current rating) it is notADP has been around for a while and is okay as an app. How it got 4.7/5 is beyond me though. Don’t get me wrong…it’s not a bad app but it’s not great either. It can be glitchy and before I go on I will say I’m in tech so I do all the standard fixes (clearing cache, deleting and re-installing, etc) and have the latest iPhone (14 pro max) and keep everything (app and iOS updated). One thing I don’t get is why it takes so long to update my pay stubs. Used PayChex before this and my paystub info was available the second I got paid. Two days after I get paid and still nothing on ADP. I do know it will get there and it doesn’t impact my getting paid but still annoying. All that being said the app does (eventually) do what it’s supposed to do, just on its own schedule. So 4.7 (current rating)? Hardly. It’s average at best compared to other similar apps which in my opinion makes it 2.5 ⭐️…dead average. For a company that has been around so long, having a glitchy app that is slower to provide pay stub information than less established companies is just pure lazy and says enough about the company to warrant a dead average rating. Do better ADP..Version: 9.1.0
✓ Slow and AntiquatedThis app sucks, it stalls and is super slow..Version: 3.17.1
✓ DownNot opening for tax.Version: 24.8.0
✓ Outdated, glitchy, badly designed.Pro: punch in and out without messing with a time clock, allowing social distancing. Most features are useful, though badly laid out. Being able to see your hours and pay as you go through a week is great. Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly. Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app. No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists. Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful..Version: 3.16.2
✓ UnreliableUsed to like it but lately it crashes way to much now and my payslip used to be in at 3pm now 10pm and still not in ,.Version: 14.0.0
✓ Needs a lot of workThe only thing the app is good for is getting payslips, needs a lot of work to enable other features like the website.Version: 2.8.2
✓ Doesn’t work for my companyI downloaded this app from the App Store as an Australian user. Doesn’t work..Version: 3.8.1
✓ Very PoorUsed this across two companies and each time the password fails due to forced reset after mths however app does not explain that just fails to log you in and removes the biometric option whinges that your account is locked yet can login on the web which bizarrely used different user name not even your payroll number very poor in this sense and layout of app wastes space - also should be an option to remove time card as this not needed so could make use of this real estate to compare each historic salary.Version: 3.13.0
✓ Utterly UselessI have lost count of the amount of time I have wasted waiting for this pathetic excuse for an app to work (unsuccessful) when I am trying to sign in or out, or do anything else. Just utterly useless. With an app like this ADP should just not have one..Version: 24.12.0
✓ The laggiest app there ever wasI’m convinced there hasn’t been a decent update for this app since it was released. This app is SO slow and half of the time is lagging so bad it doesn’t log my clock in or clock out punches. First off, the log in screen 🙄 good luck if you miss Face ID the first time because you’re going to have to close the app and reopen it because the Face ID button in the upper right hand corner doesn’t work! When you finally do log in, you have to watch the ugliest, slowest, glitchiest graphic there ever was telling you once again that you’re in the ADP app in case you didn’t know already after spending 5 minutes trying to log in. Past that point, if you’re lucky, the Home Screen will load. Other times, you’ll be left staring into the eyes of the spinning wheel of death waiting for it to load. Which eventually will lead you to closing the app and going through all of that AGAIN. The layout and style of this app also just reads as dated and definitely needs a modern touch. If the app actually worked and was easy to navigate and use, it would be great. Hopefully a face lift is coming up for this app soon..Version: 3.26.0
✓ App does not openUpdate to version 24.8.0, app no longer opens just stays on the opening logo. This is on iOS 17.3.1. Response to dev: Before writing my review, I closed the app before trying again. I also restarted the phone and the issue persists..Version: 24.8.0
✓ Unreliable and full of bugsThey prioritize greeting you in the opening of the app than having a functional log in button. Only works 10-15% of the time user wants to click in or do something else.Version: 4.0.0
✓ Not supported in AustraliaCan you please make it available in Australia!!?.Version: 3.4.1
✓ So many problemsThis app is one problem after the next its always late to switch to the new pay periods , which makes it hard to track your hours unless you do it manually which defeats the purpose of using the app. It also causes problems when clocking in it doesnt even show of its really clocked in it wont have the green ring around the start time or the green check. Also seems like half the time i try and clock in when i log in and click the clock button it redirects me to what seems to be the web page log in after ive already logged into the app. Another issue i dont understand is if im downloading this app on my phone why do i need to change my password so often or be logged out so fast. I also have deleted and reinstalled the app plus other steps mentioned on another reviewers response from adp and still the same problems. I would avoid using this app for your business if at all possible the old app we had never had a problem where as this one has problems almost daily..Version: 11.2.0
✓ Convenient but wonkyI’ve been using this app for a while to log my hours at work. But I keep having issues with clocking out so I’m starting to get question at work for being irresponsible. There have been a couple times Ive forgotten to clock out but there have also been times I know I clocked out and it doesn’t show. Then this last period it clocked me in one morning twice flagging my account for my employer. Had I gone to clock in and was already clocked in my only option should be to clock out. I don’t even know how I clocked in twice within five minutes of each other without first clocking out. Then one day it clocked me in for work one day when I was off so my account got flagged again. Not sure if I should give up using the app altogether and only use my computer or what. The app is convenient but I don’t like that something seems to keep going on during each pay period..Version: 6.0.0
✓ Super annoying password functionalityI set up Face ID to sign into this app, but then had to change my expired password while on desktop. I’m now unable to enter the new correct password in the app, as there’s no way to bypass Face ID, which keeps telling me the (previous) password is incorrect. Yes, I know! It looks like I’ll just have to reset the password again, but it’s so tiresome. Feels like I have to reset nearly every time I log in..Version: 14.0.0
✓ WiselyI liked ADP until they added the wisely through it. My work has had wisely through their app for a year now, but they recently switched to have anytime pay through ADP app. It does not give you the option to sign into your existing wisely account, they want you to get a new card, or say you lost your card. When I tried to use the chat to get help it was absolutely no help, didn’t even understand what I was saying. Now how am I supposed to use anytime pay when they won’t even give me the option to sign in. It’s very frustrating, either have to wait 2 weeks for new card (my pay check would come first) or don’t use it at all. I have a perfectly working card, and already signed up with my email. Makes no sense at all. Lol, I tried to go through the app to give this review, and each time I went to submit it said “error processing” 3x. I even shortened my writing to 2 sentences , then 1 sentence thinking that was the issue, but i bet if it was a 5 star review it would have went through..Version: 12.0.0
✓ GarbageFingerprint login doesnt work, password login is cumbersome at the best of times. App doesnt offer same features as the website..Version: 3.1.0
✓ AdoHi been using this as work implemented it. It’s never worked correctly since we started using it. You can’t report it anywhere I can find so hopefully someone will see this and fix it. The quick clock feature has never worked on my iPhone since they put this in. When you log in and clock in it now has the wrong date daily. The clock in needs to be refreshed after you hit the clock or you can’t see if it has worked as nothing happens. It’s just a shambles. Please fix as this is not a quick thing to do and it should be easy. So frustrating. Thanks. If this was sorted it would be better for all..Version: 3.26.0
✓ Australia???When will this be available in Australia?.Version: 3.7.0
✓ IOS 13 doesn’t workApp won’t even open, please fix!!!!.Version: 3.19.1
✓ Error 429 fixEvery month you have a battle with the app it tells you the payslip ready and you get error 429, here’s the fix Go to settings > ADP mobile > Advanced > continue > clear temporarily data. Not sure why they can’t just build this into the app or there support agents can’t just tell people in the reply’s to the bad reviews which are justified..Version: 24.12.1
✓ Sets new lowApp won’t let me use, it tells me that my company does not have a subscription. Web site uses archaic internet explorer version only and complains that my up to date browser is out of date. I managed to use on Safari but that doesn’t work. So right now I have an electronic payslip I can put use. Shocking. I am a software architect by profession. Software must be up to date. Requiring archaic browsers is a security risk. Web apps are default now. Come on guys. Shame I don’t have run a company so I can choose not to use you..Version: 3.13.0
✓ Mise à jourDepuis la dernière mise à jour de l’apps, je ne peux plus ouvrir ADP sur mon IPhone!!!!.Version: 24.8.0
✓ All good until I needed itStopped working the day after I left, was supposed to be available for 90 days..Version: 3.16.2
✓ UselessDoesn’t work in AU and doesn’t seem to have any features like approving leave requests anyway..Version: 3.10.1
✓ Aus LoginPlease consider Australian access. Thank you 😊.Version: 12.0.0
✓ ReviewADP is one of the least helpful apps I have ever used. It takes a lot of poking around to view something as simple as … my payslip. It’s even harder to extract the payslip. Also, I can’t find my P60 nor any helpful information on how to understand the various contributions, tax payments etc. All in all, it is a rubbish app and my employer should just return to a normal process of issuing payslips directly to employees. There is truly no value in using a third party like ADP to do this, from the perspective of an employee like me. It’s even difficult to leave feedback on ADP! It’s requiring a nickname and all those I can think of are already taken!.Version: 3.25.0
✓ Only for USA and Canada :/Cannot use for Australia, cannot login at all. Please make it work for Australia. Very time consuming to have to use client ID and user ID via the website version..Version: 3.11.3
✓ Can’t log inApp asks for email address and password. I don’t have that, just a client I’d, user I’d and password. So I can’t use the app. Useless..Version: 3.24.0
✓ The most unreliable time management app I have ever usedThis app doesn’t function correctly when on the mobile network. This app doesn’t work when connected to strong WiFi. It’s about a 50/50 chance that it will log your punches, sometimes it won’t log the punch even though it says it was successful. I have had to try and recall time cards from a week before, undoubtedly losing some of the time I should have had. So now every punch I make in the app I have to also write down in a notebook.... seems a little ridiculous, why not just use an old fashioned time stamp machine at this point, if I have to write everything down anyways then what’s the advantage of the app? It does have nice features like being able to see all your pay history and stuff like that. Basically it has potential, but the major bugs prevent it from being anything other then an annoyance and a hindrance for myself and the payroll mngr who has to talk around an correct all the messed up times. Productivity stops, efficiency stops, the whole operation jams up on some level. If the app ever gets fixed I’ll delete this or write a positive review..Version: 3.4.0
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