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Kansas City Star News App Complaints & User Negative Comments 2024
Kansas City Star News app received 37 complaints, negative comments and reviews by users. Have you ever had a bad experience using Kansas City Star News? Can you share your negative thoughts about kansas city star news?
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Kansas City Star News for Negative User Reviews
✓ Figures!!Nothing in life is free ... Get used to reading the kcstar and then bam !! Now in order to read the articles ya hafta fricken pay !! That's some bs right there.Version: 1.1.18.0
✓ KC StarThis app in its current format is terrible. When you turn the page it comes up fuzzy and you have to wait a second or two for it to clear. If you click on an article it comes up filled with ads which you must navigate around to read the whole article. Currently when you try to read the paper in its paper format all you get is a plank page. If a negative rating was possible I would give it a minus 5.Version: 7.4.0
✓ Frustrated readerThis new app is terrible. The page doesn’t fill the screen. it’s hard to read. When you try to enlarge a story it’s jerky and the pages are constantly reloading. Please improve or go back to what you had before. The New York Times and Wall Street Journal apps are far superior. All the reloading causes it to take too long to read the full edition. i’m ready to cancel my subscription..Version: 7.3.0
✓ Poor UI, UnstableI love the Star’s content but the app is poor. The user interface feels antiquated. It crashes often. It does not allow basic functions like zoom, outside of fixed settings like increased text size for all articles. This is an area where McClatchy is grossly trailing other news organizations. I hope they make an investment in a modern and more usable app in the near future..Version: 7.9.2
✓ No way to find sports columnistsApp has no way to find sports columnists and read their stuff. I don’t understand how that could be an issue. Your response gave a link to your FAQ page which doesn’t answer my question. Lowered my review to one star. Your list of articles doesn’t list the writer, and there isn’t a columnist section for sports, and you can’t search by a writer’s name. There isn’t any reason to keep your app on my phone. Deleting it and just using the website..Version: 9.0
✓ Restore Traditional Newspaper ViewI don’t like the new format. Would love to see the traditional newspaper (replica) view returned. If it is available I can’t figure out how to get it. Also, many old stories from months ago still listed. It is hard to scroll through and find just today’s stories as the preview headlines don’t give dates of publication. Finally, too many video adds that take over the app even though I am a paid subscriber..Version: 7.2.2
✓ Not wort paying a subscriptionDon’t pay the subscription. I like the Star. I like learning about local news, politics, and the app’s formatting. But I hate clickbait articles with only a few sentences and zero facts. I hate sensationalized news stories. I hate in-article ads and being forced to watch ads videos. So why would I want to pay for a subscription? If you want to encourage readers to subscribe, make something that is different than every other news site. I’m deleting this app now that a subscription is required.Version: 7.3.0
✓ This App is Very FlawedA couple of months ago the feed of top stories stopped flowing. Now, I get an message that says “Error in fetching feeds”. I have contacted KC Star Customer Service many times and all I get is the same advice: empty the cache, delete the App and then reinstall the App. I have done this numerous times and get the same results. My one star isn’t only for the App but also for the robotic and ineffective customer service..Version: 9.1.3
✓ New appVery unhappy with the new app. I can’t read the whole paper. The paper downloads and then when you get into the paper around 4 or 5 pages it goes back to the beginning or it says the web page has a problem and it stops. I has sent emails to support and just get told they are working on a new version but it keeps happening. I paid for this and it keeps failing. It is nuts. No wonder newspapers are going out of business..Version: 7.5.0
✓ Home feed not workingThis app has always been frustrating with lots of glitches. It's the least user friendly news app that I read. The latest challenge: the home feed option doesn't work on my iPad. Happened earlier this month which means I'm stuck with only the eEdition..Version: 9.1.3
✓ Navigation banner and arrows not necessaryFor some reason they feel iPhone uses need a page navigation banner across the top and bottom of screen with arrows to get to the next page that take up almost 25% of the screen. Guess they heard of swiping and hiding menus..Version: 9.0
✓ Not all articles available thru the appSometimes I see an article of interest in social media but when I search for it in the KC Star app it is not available. There is a message in the under the apps search field that says not every article is available and go to the web page. Why bother with the app if I can’t access everything I am paying for..Version: 9.1.8
✓ Terrible, unfortunate and embarassingYep. My reviews from previous came up again. You guys still go in wrong direction. Opposite of improvement. Does anyone test this? You used to be able to see all stories at once with picture. Now just a side bar with all stories and only one picture at top. I’m bored. Others reviews bellow from you previous failures. Wow! This app is so bad that when I tapped to leave a review my old reviews came up too. You manage to get progressively worse with each release. What an accomplishment!!!! Apparently you care not. But I will update you a little more. The fantastic feature of this app is it lags like crazy. Dry sticky and unresponsive. I won't get into the aesthetics which homogenise it even more with all other blog templates. Way to go!! You have achieved a one star yet again. Old reviews below. This first review was awhile ago and you never posted it ( I will as my latest review after): This is a terrible, unfortunate and embarrassing app. Terrible because you have to log in to get all of the articles. However you can't sign up through the app. In fact I have tried on many occasions and cannot. It is ridiculous, especially when you can get great access to USA today and espn. Unfortunate because it represents how did functional the Kansas City star is and embarrassing because it represents my home town. Even more embarrassing for the articles you can't read on the app, you can simply open up your browser and read them. Dear KC Star. What is the point! You should aspire to 5 star app not 1. Latest review. Though some of the above were finally addressed, now the app has video take overs that won't let you read the articles. It literally won't stop. Do you guys even test your own app?!?.Version: 8.1.0
✓ Blocked From Viewing ArticlesThe app asks me to sign in to view articles even though I’m already signed in. When I sign in again, I still cannot view articles. Junk! I hate to see The Star go under, as their actual reporting is good, but with this bad an app, that had been this way for weeks, maybe it is best to let it die..Version: 8.1.0
✓ News Limit $$$$$$The app just started a number limit on how many articles you can read without paying. But they also have ads that stop you from seeing news without watching the ad first. Hello.... pick one to make your money. Ads or subscription. But I’m not paying for a subscription when you have ads that pop up. This is common sense. My preference is to deal with the ads and not have to pay but there is no way on planet earth I would do pay you to watch your ads. Are you kidding me????.Version: 7.2.0
✓ Extremely disappointedI realize hard copy newspapers have been replaced by e-versions for mainstream readership, but this e-version/app is awful. The Star no longer provides anywhere near the same amount of info or stories that previously appeared on a common basis in the print version (which in itself is also underwhelming). The majority of news are feature stories and very seldom is their current, up-to-date information or stories. It’s difficult to find specific information or topics, particularly in the sports section. I now leverage the St. Louis Tribune app more frequently to find information, which is disheartening..Version: 6.0.6
✓ KC Star NewspaperThe app covers the headlines but very often holds onto old news beyond it's expiration date. Recently articles covering the eclipse hung around on the app for days after the moment had passed. Also, the ads very often take over the article and the X to close the ad doesn't work. I have to tap it over and over to close the ad and continue reading my chosen article. Other than that, the app works well and the paper is clearly organized..Version: 6.0.5
✓ New latest version has adds encroaching on the screenVersion 8.0.1 has adds that crop the bottom of the screen. There are already adds in the paper, why make it harder for people with vision challenges to read the paper? The app now frequently locks up and even crashes. The previous version was much better..Version: 8.0.1
✓ Update a high step backSince the update reading the paper on my iPad has gone from a joy to complete frustration. They said the update would result in less ads on screen, but now the full ad at the bottom has reappeared and cannot be removed. When you click on an article to read it there are ads throughout. You can no longer easily email an article or to a friend. Because you must now read the paper in a browser and have an ad at the bottom the real estate for the actual paper is substantially diminished. Using two fingers to resize does not work correctly. Double tapping to increase the size of an article often results in both resizing and bring the article up as a single tap should..Version: 7.4.0
✓ Needs reworkingThe app is okay since it was recently released but it desperately needs cleanup. The same stories appear multiple times as you scroll down. This is just annoying and lazy. I don’t mind if there are a limited number of stories, just save me the effort of scrolling looking for something new amid the repetition. I’ll probably cancel my subscription if this goes on for long..Version: 9.1
✓ Bad improvementGive me my paper back! I closed the app to make breakfast and when I re-opened it it was not in the same format. Awful. I don’t have time for this. You can’t even get this right. I’m adding my comments to those above which popped up when I tried to write this review. The new app is horrible. Small print, too many ads that won’t go away and make the page jump, shut down, and may not even come back on to the right page. I hope the Star got this app for free. Sure isn’t worth paying for. And, when trying to call to give feedback and ask for help, we are sent to the Philippines!!!! No customer service at all. Today the phone numbers don’t work..Version: 7.3.0
✓ Constant crashesThe content of the Star is top notch but I cannot read it all the time without this bug infested app crashing. I have done multiple deletes, downloads and restarts to correct this. This is the only advice the developers have to solve these problems. They rely on me having to take the disappointing effort to fix it rather than doing any real coding solutions on their side.Version: 9.1.3
✓ This Version is a Train WreckI like to read the replica version. This new version of the app makes this frustrating to the point of being unusable. 1/3 of the screen is allocated to advertising, leaving the font so small on the paper to be unreadable. Choose fit to width and it is better, but still unreadable. Manually zoom in and the page turn icons disappear, forcing you to zoom back out to turn the page. Pages of the paper skip and you can’t read them at all..Version: 7.4.0
✓ Too Many AdsI really enjoy The Star’s content but for $15/month I expect an ad-free experience. The banner ad at the bottom of the app is distracting and takes up too much real estate. The e-edition of the paper is the main reason I use the app, but all the app really provides is a link to the e-edition that opens in Safari with yet even more intrusive ads. It would be nice if the e-edition was contained within the app itself. The ads really are a shame because otherwise the app is well designed compared to most other newspapers’ apps..Version: 7.9.2
✓ Fix the sign inWon’t let me sign in on app or website. My login info is fine because yes it is saved on my phone and I can double check it. I’ve emailed customer service and been told to reset password (which works for a week or so) or delete app and reinstall. Really? Same problem with my Miami Herald subscription. McClatchy just make them work! Ask the Washington Post why theirs always works with no problems..Version: 7.9.1
✓ Sub parI’m a paid subscriber. The log in portion of the app does not work on the iPad (it does on the iPhone and through a browser). I attempted to call customer service and received a recording to call back during regular business hours. However, the recording didn’t state the business hours and the hours do not appear to be shown on the web page or within the app. Overall, a frustrating experience..Version: 9.1.3
✓ Unreliable ConnectivityThe app may start but the documented feature related to the K C Star eEdition is always an adventure. Errors occur either in the app trying to initiate the eEdition or when trying to access the eEdtion in Safari. Clearing cache and cookies in Safari does not always work. Power cycling the iPad does not work. Forget K C Star “customer support”. They may or may not reply to your problem, and IF there is a resolution, it could be days later. This does not merit any stars, but it is not possible to rate zero stars..Version: 7.10.0
✓ Latest update is awfulUpdated the app, there is nothing I like about the new format. It’s very very user unfriendly. I can understand readers wanting to tailor their news to suit their interests, but it shouldn’t be the default position to have to choose specific sections. In addition, the page layout/format is inefficient compared to the previous version. Having to scroll down through numerous sections to find a specific section doesn’t make sense. Maybe there’s a whole preferred setup setting that I missed. I am really disappointed. Yes, I could simply read the digital version but the previous format was better and easier to navigate..Version: 9.0
✓ Glitchy AppI have had repeated issues with the app’s performance. When I attempt to open articles in the news feed, the article opens and then closes automatically a few seconds later. I worked with someone from customer service… they had me delete the app and then download it again. It had not corrected the problem. I have also noticed that many of the Chiefs sports articles do not have the referenced videos attached to the correct article. This needs attention!.Version: 9.2
✓ Impossible to cancel subscriptionI paid for my subscription but it still doesn’t let me access content. Finally managed to get thru to their foreign, satellite customer service agency after jumping thru hoops and finding my account number. Between the data harvesting on the app and it apparently being impossible to cancel, I can’t recommend anything from The Star. They’re also a very anti union company, so if you are or have a family member that is a Union member, do yourself a favor and find a different news source..Version: 9.3.4
✓ Worst change you could make!If I wanted to get my news in an Apple or Google format, that is where I will go. The purpose of a digital version of a local paper is so I can ‘read’ it rather than get a delivered paper. If I wanted to do the category scroll routine, it certainly wouldn’t be at a local paper. I go to the ‘newspaper’ version and read it, but what’s the point. You have over-evolved, go back while you still can and fire whomever made the decision to change..Version: 7.2.2
✓ Great content but app is trashUsing iPhone X, I am logged in. In the My Account section is shows that I have an active subscription, but every time I try to read an article, it says I must be a subscriber. Half the time the link to login is covered by an advertisement. If the link is viewable, I can log in an read that article but then when I go to another article, it once again tells me that I have to be a subscriber. Again, I love the content but this app is junk..Version: 7.3.0
✓ Not a very good implementationThere is no organization to the news stories. Virtually every story appears in every category. Editorials appear in categories labeled "News". I read the Star in spite of their editorials (and the editorial content of their quasi news stories). I will seek another source of local news that is more time efficient..Version: 7.4.1
✓ TERRIBLE AppFrom a pretty good app, the update has made it just right up next to useless. It tells me I can’t read articles I’ve paid for, and there’s no clear way to sign in (The directions in the FAQ Don’t Work). It wanted me to rearrange sections all over again, and has no obvious way to access a dark mode as the previous version had. If you already have the app, DO NOT UPDATE!!!!! If you don’t have it yet, wait for a functional version of the app..Version: 9.1.3
✓ No zoom out to see full pagePrevious versions of the app allowed the user to see a full page on the iPad screen. The revised app limits the zoom out to a half page. The full page view best simulated the look and feel of reading the paper edition. One could quickly scan the page for interesting articles. Now, one needs to scroll up and down on the page before swiping to see the next page. Please restore the ability to see a full page on the screen at once..Version: 8.0.0
✓ HorribleThis new app is terrible. Articles constantly close while I’m in the middle of reading them. I don’t feel like I see all the articles, just the same ones for days. There is no way to search for an old article anymore on the app, you have to go to the website. Not user friendly at all. Please go back to the old app.Version: 9.0
✓ Audio override still a problemThank you for fixing the Apple Private Relay issue. Now how about fixing the audio override problem? If audio is streaming on a device when the app is launched the app immediately overrides whatever is streaming without any audio being played through the app..Version: 9.1.6
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