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Cisco Jabber App Complaints & User Negative Comments 2024
Cisco Jabber app received 122 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cisco Jabber? Can you share your negative thoughts about cisco jabber?
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Cisco Jabber for Negative User Reviews
✓ Doesn’t workI have had this on my phone for two days and it simply does not work. In order to get it to work, I have to delete, reinstall and log in. This was supposed to make communicating with my co-workers seamless since I frequently work remotely. Most recently, the app shuts itself down and doesn’t start. Guess until it is corrected I will have to delete and reinstall each day. I expected better since this is something used so frequently in the business world..Version: 11.9.1
✓ Notifications not workingUntick chat room notification in settings does not turn off room notifications on your Apple Watch. And I can’t seem to get notifications for normal messages on mobile devices..Version: 12.9.3
✓ Was great...then it all stoppedBeen using this app for the last month ish, worked great in the beginning, now I constantly get errors trying to log in saying I can not login outside my corporate network. What ever changes you’ve mad please fix them as it is very annoying.Version: 12.0.1
✓ Signing out does not sign outSince I did not want to be disturbed, I signed out of Jabber. Even though I was signed out, it still alerted me whenever somebody tried to get hold of me on Jabber. There is furthermore also no option NOT to be alerted that old messages may be deleted from the server - Jabber is the only App that ignores my phone’s “sleep” mode and alert me about server messages any time of the day, including in the middle of the night. Update: I installed it again. My settings is set to NOT make a sound d when I receive a chat message, yet Jabber still loudly plays a sounds whenever I get a new chat message. The settings is completely ignored..Version: 14.0
✓ Seriously needs a major updateThe app is working sed by my company to remote access our office lines. The app crashes regularly when downloaded on a desktop/laptop, making it unusable to monitor calls that come in while working on projects. On my mobile devise the app is slightly better, although it does disconnect regularly from either voicemail, messages or all together drops the service connection. The app does not keep phone on while reviewing messages so when my iPhone turns off the screen, voicemail also closes and you have to repeat the message (if it doesn’t loose it’s connection to company servers). Sadly, we have to use the app while remote working from home but it is a shame that Cisco can’t provide a major update to the app to resolve these issues. The last time it updated was months ago. Very disappointed..Version: 14.1.2
✓ Call transfer broken after iOS 14.2 updateCase logged with TAC.Version: 12.9.3
✓ Does not work on iPadI’m told by my administrator that there is a bug in the app which Cisco will have to resolve before this will work. Currently totally useless..Version: 12.8.0
✓ Why can't I reset my passwordNormally, I would have said "great product, love it" but having upgraded recently, I am struggling to login. Not to worry...I'll submit a password reset request. I go to the reset screen, type my email and very carefully type the image in the box and am met with a "your entry does not match the text in the image" message. Yes it does! I did it very carefully. But I'll do it again just to be certain...and again and again...same result. Getting really ticked off, I decide to report the problem, type my email but foiled again...the link to "report a problem" doesn't populate the "to" email address. Grrrrrrrrrr 😡😡😡😡.Version: 11.1.1
✓ Not really a review more of a suggestion.Will the mobile version support rooms?.Version: 14.0.3
✓ Call gets disconnectedIphone 4 - 8GB, iOS 5.1.1. Call gets disconnected after 2 mins. Makes no difference if i connect through WiFi, 3G, VPN or directly to corporate network, result is the same. Interface, ease of use great but with above limitation app is practically not usable..Version: 1.0.1
✓ GarbageIt's garbage.Version: 11.7.0
✓ Desktop and mobile app out of syncCan't have a conversation and then pick it up on my mobile and vice versa. The app is fast and well designed but this simple feature makes it very difficult to use..Version: 11.8.1
✓ Can’t read messagesA notification comes just saying I have a message - I open the app and no message to read.. it got lost in the ether?.Version: 12.9.0
✓ Auto sign outSince the upgrade this is auto signing out after a minute. I’ve disabled the feature in settings but it makes no difference. Shame as this app was great!.Version: 12.0.0
✓ Never worksThis app is so glitchy. Never logs me in…or drops immediately. Calls ring once then are lost. Useless..Version: 14.0.3
✓ Can’t recieve callsHaven’t been able to receive calls on this app for at least a month. Worked great before that..Version: 12.9.0
✓ Only rings when app is openOnly rings when app is open. Not while running in the background..Version: 14.1.5
✓ Push notifications broken since AprilCome on Cisco. No push notifications at all now, have to keep the app open to get calls. I know this was an Apple change but you knew it was coming and still no fix. Really need to pull your finger out here..Version: 12.8.2
✓ SoundThe sound quality wasn’t that great. On full volume I had difficulty hearing my meeting partners.Version: 12.8.1
✓ Great appTake the office anywhere..Version: 11.9.0
✓ Last update has been a real issueLast update seems to have brought notifications when people chat to you. And syncs better with desktop app. However, it has a huge problem of draining phone battery with background activity. It needs fixing asap !!!!.Version: 14.1.2
✓ ReviewLost video often, Wish I could video physical movement for assessment purpose.Version: 12.8.3
✓ An update is supposed to improve the service, not the oppositeMy enemy at work! Before the last update I had to sign in and out multiple times a day to be sure to be reachable when out of office. Now simply doesn’t work! It doesn’t ring and just sends the notification of the missed called, but the cisco on my desk is still ringing! Point of anxiety in my daily activity. Bad..Version: 12.9.3
✓ Logs out unexpectedlyI keep the app open in the background and assume that it’ll be on standby and calls will make my iPhone ring. But that isn’t always the case, sometimes the app logs out at its leisure and only logs back in when brought to the foreground. This is a serious issue as it causes calls to be missed. Please fix this..Version: 11.9.2
✓ Lots of issues.Calls drop within seconds when on the phone where it doesn’t even show on your list of recent calls that the call happened. Sometimes when I receive a call & take it, I can’t hear anyone even if I’m on or off the WIFI & my headphones are charged/connected. The group chats will appear on my phone, but it won’t appear on my Jabber app on my desktop. I work remote & it’d be nice to use the cell/app instead of the hard phone when I have to take calls on the road, but I can’t with this app..Version: 14.0
✓ Fairly good appOnly issue appears to be that incoming calls are only registered as missed calls, in other words, 60-70% of calls DO NOT RING THRU so you always get missed call notifications for calls that never were delivered thru the system... About 30% of all calls ring thru allowing you to answer.., All the missed calls, due to the system, are frustrating...Working at home due to COVID-19 I sure wish that all calls would be delivered as it does in office.Version: 12.9.0
✓ Jabber reviewI had been using Jabber for iPhone the better part of the lockdown. So approximately +/- 2 weeks. I have a very stable internet connection but the app seems to disconnect randomly, so you constantly have to keep checking your login status. To fix the connection I would have to either restart the app several times or restart my phone. The voice quality is descent though. My biggest worry is the connection is not stable and needs to be reset / restarted..Version: 12.8.2
✓ Ignores Do Not Disturb settingFor a communication app it ignores Both its own Do Not Disturb status setting as well as the IPhone Do Not Disturb setting. I have to log out of the app to get it to not bother me outside of work hours..Version: 12.9.5
✓ Not always workingIt’s really frustrating that you have to leave the app open on your phone while using it. That’s 40+ hours a work week to leave an app in the background of your cell, eating up your battery. Also, I’ll click on the app every now and then to check if it’s still working, and sure enough if I’m away too long, it gives me a “reconnecting” signal instead of the green light. How often does it do it? Luckily I physically have to go into work every other day so that’s when I check my missed calls and messages...... I’ve had 7 in the last week.. good thought in theory, but not executed well..Version: 12.8.2
✓ Looks outdatedApp needs refreshing look and features to compete with Teams client application. I feel like I’m in 2012 using this app..Version: 14.2.0
✓ Can’t access chat roomsI’ve uninstalled and reinstalled this app several times and I cannot get the “Rooms” icon to show up at the bottom of the screen, as it is previewed to display as such from the screen shots Cisco posted for this app. And my coworker uses the exact same app, same client/server, same iPhone and they do have the Rooms icon. Without rooms, this IM is useless…all we use are chat rooms and group messages and I cannot get any of my rooms or group messages to appear on my mobile app/profile. Beyond frustrated!.Version: 14.0
✓ Not working on LTE anymoreThe apps is not working on my iPhone over LTE since a couple of update... it is working well on wifi (on premise and at home) but not while on LTE. What’s going on ?.Version: 12.0.1
✓ Unreliable please go another way if using for healthcareThis app is totally unreliable. I miss calls all the time and it doesnt even register a missed call. I am a doctor who needs to use this for work but if I had any choice ie if my institution used a different app I would switch in an instant. I would never recommend this app due to its poor connection, unreliability with receiving calls or even registering an accurate call record and difficulty of use. Unless I have the app physically open I miss calls without even knowing I was called..Version: 14.0.2
✓ Doesn't anyone test these things?As another person has posted, the latest update breaks the app in that it prevents users from logging in. They claim the update provides "Stability and security improvements". I guess it's pretty secure if you can't use it. Doesn't someone at Cisco test the basic usability before releasing an update?.Version: 10.6.2
✓ App issues with 14.1.2Latest update breaks notifications! Please fix (14.1.3 doesn’t fix).Version: 14.1.3
✓ Crashing on iPhone XMy app automatically updated this past week. It now crashes as soon as I open it. I can’t submit a report as it won’t stay open long enough for me to do anything. However, I uninstalled then reinstalled the app. It then allowed me to open, enter my credentials, then login. As soon as it connects to our sever it crashes. My coworkers iPhone is a iPhone 7 and he is running the same version of Jabber as I am. He isn’t experiencing the problems I am having. I tweeted a video of what’s happening to Cisco support but no reply. I can’t open a TAC as our Cisco servers are managed by a outsource tech company..Version: 12.0.0
✓ A complete waste of timeAs an executive this apps is useless ans a complete waste of time, do not use..Version: 12.6.1
✓ Let’s you down when you need it mostWorking from home due COVID-19. Jabber is the firm’s solution for mobile TP and it has failed..Version: 12.8.0
✓ Offline msg emojis are brokenSeems the latest update has caused an issue with notifications of offline msgs and if an emoji is left while offline it’s also broken unless it’s an iPhone emoji. This is with the iPhone, wishing for a way to roll back a version..Version: 12.9.0
✓ Do Not UpgradeDo not upgrade! You will no longer be able to login to some versions of Presence due to a bug (again)!.Version: 11.5.0
✓ Broken Phone services last 2 updatesWhile this app has never been “great”, it was still a “necessary evil” due to my travels away from my desk. But, Phone services have been broken since the update to 12.8. Team has been working with Cisco on a TAC case ever since - but still broken. At least VM still works, so that rates 1 star - I can still work “late” after following up on previously left VM’s. Holding my breath for a working update..Version: 12.8.2
✓ MehWell it works half the time. That's pretty good right? I mean trying over and over to log in and finally working after the umpteenth try 15 minutes later isn't anything to complain about..Version: 11.8.2
✓ Odd behaviorThe app works well for the most part. Recently with IOS16, the Bluetooth connection is choppy to the point where it’s not usable. I tried different headphones and different brands but no luck. Resetting the settings and re-downloading doesn’t change the behavior when using a Bluetooth headset. Kind of annoying but still technically works, hopefully they can fix this cause it wasn’t an issue before..Version: 14.1.4
✓ Can’t force a session to endThis works very well for me, for exactly 24 hours. Then it hangs. Here’s why: My company federated authentication, so when I open the session I log in using corporate credentials. That’s pretty normal, and it works. But we have a maximum 24-hour lifespan on a session. OK, no problem, I will simply initiate a new session in the morning. No, the app is too smart; it keeps the old session information and restores it - even, as I verified this morning, after an update / restart of the iPad. So - yesterday at 8:25 I was in the middle of a call and everything froze. I killed Jabber and restarted, and I could log in. This morning, after a restart, I opened Jabber - no password prompt, just a live session. I killed it and restarted it - same thing. At 8:25 this morning, again in the middle of a call, again it hangs. How do I force the current session to end, so I can choose when to log back in?.Version: 12.8.0
✓ Insurance Claims SpecialistRarely am I able to receive calls from coworkers. We end up playing phone tag all day long because they can’t receive them either. Sometimes the call doesn’t even register on the call log and the only way I know they’ve even called is I get an email with a voicemail message attached in my outlook inbox. Most of the time I end up having to call from my personal number to their personal phone number..Version: 14.1.3
✓ 14.1.2 updateI was very happy with this app until the last update. Chat and phone services disconnect all the time when the device goes to lock. Which wasn’t the case on 14.1.1. Using this for business daily it’s nice to be alerted like I should be but I’m not since the last update. And I worked support for a hospital where since Covid a lot of people depend on this to work correctly. So I see the tickets come in for the exact same issue and I have no fix. Except waiting for the next update that hopefully corrects it..Version: 14.1.2
✓ Nice idea but poor implementationIt would be a great app if it worked as described. However it has irritating issues such as failing to synchronise chats. So chats read on pc version are left marked as unread on iPhone version. Ringtone choice is poor and they are too quiet. We have the voice integration but on occasions the jabber for iPhone does not ring when a call comes in. Personally I don't really like the User interface. I often end up swiping the wrong way or hunting to find the feature I want. Diagnostic and error information when a connection can't be made is extremely poor. Great idea but buggy and not as easy to use as it should be..Version: 11.7.1
✓ Keeps disconnecting from phone servicesReally bad - keeps disconnecting from phone services, cannot pick up calls/ end calls/ put clients on hold or transfer them to another colleague.Version: 12.8.2
✓ All They Had to Do was Leave it AloneWhen the work from home first started, this was a great app. Able to stay connected and allow us to contact our coworkers without giving away personal phone numbers as much as we needed as long as we were okay with it. One stability update later and since then, connection to the server would drop, notifications would be missing. Completely unusable..Version: 14.1.4
✓ Not all messages come to my phoneJabber on my laptop works fine. Jabber for my iPhone is completely unreliable. The only way chat messages will come to my phone is if the phone screen is actively on and Jabber is open. When the phone screen goes black after a few minutes (as it does to conserve battery), then it’s completely hit or miss. I can’t even figure out the rhyme or reason to which messages will and won’t come to my phone. I have it set to never log me off and automatic away is also turned off. I have notifications enabled in every way. Why can’t there be a setting where all messages populate to both my phone and my laptop so I can respond from whichever device I happen to be near? This problem renders this entire app useless for me..Version: 12.8.2
✓ Why no PIPEver since iOS 9 came out I've been waiting for a supporting version of Jabber to be released. Months later there is still no support whilst other similar Apps have supported since not long after it became available..Version: 11.5.2
✓ Good in TheoryA chat app that integrates with multiple workstations, allowing you to get work done anywhere - it sounds great if it worked correctly. Frequently, I'll get a notification on my phone that there's a new message- I open up the app, it's nowhere to be found. Where did it go? Sometimes it'll re-sync and within a few hours or a day the message will appear correctly, and sometimes not. Sometimes Jabber notifies you there's a new message (or multiple messages) on the notification screen but then when you open the app - the message never appears. This is a failure of the most basic functionality of any messaging app. Another annoyance is that Jabber will sometimes notify you of app updates in the middle of the night such as "messages may expire soon". I understand my company has set an expiration policy for messages sent through Jabber (something I wish Jabber let you turn off, why would I ever want my messages to expire? but I understand that there are reasons a business may configure Jabber this way) however why does Jabber have to notify me at midnight of this? Then I wake up, think I have an important message from work - but nope, just Jabber deciding midnight is the best time for a random notification. The only way to stop this is to turn off all notification- but I don't want to turn off chat messages, only information messages from Jabber itself. Please fix, I'd love to enjoy using this app..Version: 12.7.2
✓ Doesn't work properlyDoesn't notify you when someone texts you Takes just over 50 seconds to load And recently doesn't load the messages that are there in the pc version Terrible lacking software.Version: 12.9.0
✓ Update for iPhone X!Works lovely but absolutely ugly as hell on iPhone X. Can it be updated please?.Version: 11.9.1
✓ Waste of breathThis jabber appears to be waste of breath. The camera doesn't work on MacBook Pro retina and had not been fixed for many months now. Trying to log in with my iPhone but it says my existing ID is not recognised. How about fixing your mess for once Cisco?.Version: 9.5
✓ Great at first...now useless!Worked great...until 1 day it wouldn’t sign in, keeps saying “you cannot login outside of corporation network” even when connected to internal WiFi. Tried uninstalling and reinstalling but got the same message, tried on multiple devices too with no luck. It’s a shame as it was really good and useful (still works on my desktop strangely!).Version: 11.9.1
✓ Doesn’t sync IMsNot bad but doesn’t sync IM messages like Skype does so you can’t see the previous chats you had at your desktop..Version: 11.9.1
✓ Keeps losing its certificateI keep getting an error saying the certificate is missing on my device. I have to uninstall the app then reinstall it. It will then let me log into it and function for while or until I close the app then I get the certificate error again and have to go through the uninstall process to get it to function again. I have an iPhone 6S running 11.2.1 software version. Very frustrating! Love it When it’s working..Version: 11.9.1
✓ Jabber 14.1.2 updateSince the latest update that was pushed out a month ago jabber doesn’t stay connected when phone is locked or the app is put in the background to use an different app. Calls are being missed because the app doesn’t notify the user because it’s not connected to the network. Which basically makes the app unusable..Version: 14.1.2
✓ Good but needs iPad versionThis app is great for when you are on the road.... Needs calendar view and phone integration to be 5 stars iPad version is a must as well. When will it be available?.Version: 1.0.0
✓ Good app, when it worksGood app, when it works. You may need to login again every once in a while even if you use it everyday. For my situation, the app needs to be open and signed in order to receive phone calls. There is a slight lag when you answer calls or place calls, it can be up to one second when you are able to hear the other person on the line resulting in saying “hello” twice..Version: 14.1.4
✓ Repeatedly Needs to be Reset or Deleted & Re-DownloadedMultiple times per week it decides not to connect to my account. The worse part is you don’t know when it stops connecting until someone asks why you haven’t replied or you have to keep checking the app to see if you’re connected. That means missed calls and messages. I’m in the medical field where time sensitive communications are essential. This app is worthless..Version: 12.9.5
✓ Calls drop immediatelyIncoming calls drop immediately. Frustrating....Version: 12.6.2
✓ Unable to silence ringtoneWhen wearing headphones in the office, this app will ring through the headphones and cause moderate to severe hearing loss. According to the web forums by Cisco, this app used to have the option to vibrate instead of ring. Programmers at Cisco decided to get rid of this feature, I can assume this is to prevent people from working from home. I cannot in good conscience recommend this app to anyone for fear of causing hearing damage when wearing headphones. I only hope that someone at the company will read this, but I will not hold out hope and will delete the app..Version: 14.1.5
✓ IOS 10?When they previewed iOS 10 at the keynotes, they showed a Cisco product using the new iOS phone API/PKI to seamlessly integrate the VoIP call so it looks like a native call. This app is missing that. It's also missing quick reply! That was added whene? ios7 or ios8?? Quick reply in ios10 works really well! Please add this simple feature. Other then that... IMing today without being able to use GIF files is very annoying... the market for his app is clearly "baby boomer"... but millennials have to use to POS too... so Cisco; I have easy request for you if you want a 5 star rating out of me. Oh and the "Apple Watch" integration is a joke! The app does barely nothing! Please add WatchOS3 scribble reply option! This is an IM app boys, replying is half the game..Version: 11.7.1
✓ InconsistentThis app is so incredibly inconsistent and unreliable. Sometimes it doesn’t even ring. I have to reset it multiple times a day. I get emails that I have a voicemail but never got a phone call. None of voicemails ever show up on the app. If my work didn’t use this as their preferred system I would 100% not use it. This is a horrible system. Not to mention no one can even hear me when I’m speaking to them, the connection is always bad..Version: 14.0.2
✓ Goes “away” if app is not activeDespite of selecting “off” for Automatic Away, the status changes to away until app is brought to front..Version: 12.0.1
✓ In call keypadWhen I’m in a call, the keypad doesn’t work. For example when calling a call center or a company, I am unable to dial an extension. Please fix this.Version: 12.6.1
✓ Stability & iPad Video Multi-Task Support + AirPods Battery LifeHave frequent issues with connectivity across iPhone and iPad. The need to every few hours manually log in does not represent the “always-on” utility grade needs for a phone service. Pushing thru this though as a daily active user w/o a hard phone at work. I really wish there was iPad multi-task support - in side by side mode the video automatically turns off and there’s no way to share content (eg a ppt). Those two features would really elevate the iPad experience to category killer in my view. Is anything like this in the works? Are there iOS blockers? Also - I’ve noticed that on regular calls my AirPods will use ~15% of their battery for 30min of talk time. When on a Jabber audio-only call my AirPods use ~90% of their battery. Something is wrong here, needs attention please! Thanks!.Version: 12.7.1
✓ Frequently refuses to login at work when leaving. Very frustrating.Seems to have issues after signing out on corporate WiFi at work to sign back in before leaving work. Able to sign in over LTE before leaving for work. Then once at work use corporate WiFi since LTE is weak. So sign off then as will start the Windows Jabber on PC. Then try to sign back on iPhone Jabber on WiFi before shutdown PC. Worse the reset option disappears and locks login for timeout. Waited this time after timeout still wouldn’t login...Then when save an outside number with a dialing prefix symbol like + it doesn’t save the dialing prefix so causes a wrong number. So have to edit the save to add the dialing prefix..Version: 12.9.5
✓ Just let me sign in please.For the most part, this app is great. However, every time my password is changed this app continuously saves the old password and I’m unable to sign on unless I’m at my computer. I’m currently having this issue and have been unable to login without getting an error saying I’m using the wrong credentials. I’ve deleted and re-installed the app hoping for a different result, but I’m still encountering the same exact issue..Version: 12.1.0
✓ After latest update 14.1.2 Jabber unworkableAfter latest update Jabber keeps disconnecting while in background. Started happening after Jabber update 2 weeks ago. Phone IOS is unchanged..Version: 14.1.2
✓ Good but needs workThe app closes or resets chats regularly. I need it to be open 24/7 and I just can’t trust it. I just bought the flagship iPhone with more storage than I need in the hopes that this would help. It didn’t. At least 2-3 times a week I’ll have an alert of a new message, go into the app and it flashes then reconnects and all my chat histories are empty. It does not consistently show my presence accurately either which matters in my company. We need to use this for people on call and simply can’t trust it..Version: 14.0
✓ UnreliableThis app would be great if it worked properly but my biggest issue so far is that more than half the time I call a number, it either gives an annoying busy tone, gives me silence, or a “we’re sorry, but the number you have dialed cannot be reached at this time”. Then I call the same number out of the app and it works fine. I don’t understand if I’m doing something wrong or if it is just the app itself but the fact that it isn’t more clear just adds to my frustration. If I didn’t have this issue, I would say the app is great..Version: 12.9.2
✓ Terrible end user supportEverything worked ok for years. Recently my phone stopped ringing/receiving incoming calls unless the app was open and the phone unlocked. My company IT department said my issue was not a problem with their configuration of the system as I was the only user with issues and they had made no recent changes. Naturally they pointed the problem at the app or my phone. After trying the obvious reset and then delete reinstall it still was not ringing with incoming calls. Tried to contact Cisco and they aren’t interested in talking to you unless you can give them a contract number..Version: 14.0.3
✓ Worked for a while then just stoppedCan’t login anymore, one day it stopped working despite my desktop version working correctly. Other issues include not syncing messages from desktop to mobile and vice versa, basically you get half messages on here and half online. Somewhat defeats the purpose. Therefore needs improvement on server connection and mirroring..Version: 12.8.2
✓ No background refreshNo background refresh even when background refresh is turned on. If you don’t have the app in the foreground for more than a minute or so the services get disconnected. Basically useless unless you use for phone for Jabber exclusively. For such a huge company that has partnerships with Apple I can’t believe how horrible this app is at maintaining a connection. Windows version is great but I can’t carry my laptop in my pocket. I have an iPhone 12 Pro with iOS 14.8. I dream of being able to work from home but if I have to be handcuffed to the computer all day I might as well go to the office..Version: 14.0.3
✓ Does Not Run In BackgroundLogging in and activating app, all fine. Switch to another app to find Jabber does not keep running in background and I am auto logged out, without an obvious setting to overcome this..Version: 10.6.2
✓ Doesn’t workWhen your session ends, it won’t renew. Have to delete the app and reinstall and sometimes that doesn’t fix it! My employer says it’s an app issue, nothing they can do to help. When it works it’s great, but it so rarely works- more hassle than it’s worth!.Version: 14.0
✓ Video does not work half the timeUnstable video capabilities.Version: 12.9.5
✓ 11.5.3 broken11.5.2 worked fine. 11.5.3 crashes on 2nd load AFTER the initial load. No logs generated as jabber exits. This is repeatable. No feedback from TAC..Version: 11.5.3
✓ Endless notificationsPlease allow a setting to remove the daily notification that the session is about to expire. It makes me want to uninstall the app.Version: 12.8.3
✓ Frustrating errorContinuously get the message: Unread messages might be deleted from server due to timeout. Please sign in Jabber to check unread messages. Please fix.Version: 12.0.1
✓ Been broken for months update still brokeThe app doesn’t ring through properly unless it is on in the foreground and the screen unlocked. This has been an issue for months and Cisco has not fixed it. There have been several updates but the issue remains and there is no way to contact customer support for the app only for desktop applications. 4/7/23 still doesn’t work right..Version: 14.1.5
✓ Do not disturb issues and now crashesI believe it is pretty important that the DND function works correctly, at the moment this is not he case: 1/ iPhones DND status does not sync with jabbers 2/ iPhone still vibrates when receiving a jabber notification when on iPhones DND and Jabber not on DND, phone will not ring though. Latest update crashes when trying to load contacts!!!!! Please fix this as it is essential..Version: 11.5.2
✓ UnstableWhen it's working (which is about 60% of the time), it's great. excellent sound quality, smooth interface. When it's not, it's frustrating beyond comprehension. One of the more common recurring issues is the whole qpp crashing and force closing 3 seconds into a call. Today, 3 calls in a row have crashed it. A bit concerning when its basic feature causes it to die. Other issues include calls not coming through (our online call system tells me I have missed calls but Jabber does not recognize any) but it's random - some come through, some do not. And these exact same issues occur on multiple devices so it's not just my phone..Version: 12.9.2
✓ I need a VPN!!??Great app, but why do I need to launch a VPN first?? Never had to do that with Lync!.Version: 1.0.1
✓ Don’t download unless you absolutely need for workIt’s a good this they make people use this app in thier day to day at work, because there is no way I would put this junk on my phone if I didn’t have to have it for work. To be fair, when it works, it is awesome. Everyday, multiple times a day, kicks me off saying settings have changed and I have to reset to get it to work again and that is just the beginning of the non stop issues this app as. Some times I have to log in multiple times to actually log in. When I log in I don't names of my contacts I see email addresses and I have to log out and start the whole process all over again to see names and that again might take several log ins to be normal again..Version: 12.9.0
✓ Issues since the last updateSince the last update,push notifications are not working on iPhone 12. Please fix it..Version: 14.1.2
✓ Jabber on IPhoneJabber doesn’t ring on my iPhone. Not only that but it doesn’t recognize Bluetooth and deactivated all my other Bluetooth devices..Version: 14.0.4
✓ Background activity and batteryWhat is going on with Jabber lately. It is using too much background activity between 8-10 hours a day even if I don’t use the app at all. I can only imagine what this is doing to my battery Please make it a priority to fix it as this is totally unacceptable.Version: 12.9.4
✓ Terrible!I used the beta of this app without any issues. This version can't even tell the difference between an iPad and a iPhone so the layout is always for iPhone. If you try to fill out the details, the iPhone keyboard pops up in landscape when the screen and image is in portrait and covers most the screen so you cannot see what you are typing..Version: 9.6
✓ When it works, it’s great - big glitchThe mobile app mildly locks up at least once a day. Calls won’t come in and the only way to know you received any calls is to another session of Jabber open on a PC or other device. When this occurs, the app still appears functional. In addition to not receiving calls, you cannot place any either. Pushing the phone icon or manually inputting a number is futile. You must restart it to regain normal functionality..Version: 12.9.1
✓ Not quite there yetThe app is inconsistent and connection quality is average at best. Have experience constant drop outs on video and unable to redial back in, have to reset the app and then dial back in. The desktop version of Jabber is much better..Version: 11.8.2
✓ Can’t see my group room meeting chat...Hi I can’t see my messages from my room on the app nor do I get the notifications. Slack is jabber are worlds apart!! Jabber is really temperamental..Version: 12.8.2
✓ So many bugs makes it difficult to useI had to download this app for work and it’s full of bugs. First, I can’t receive a call unless I am using the app. It won’t receive a call if my phone is not in use or I’m using another app on my phone even when I’m logged into the app and have it running in the background. It will simply send all incoming calls to voicemail. Second, if I’m in a call I have to stay in that call and can’t leave to access outlook or another app during the call or else it will drop my call. There’s been so many issues and I’ve had to contact my work’s IT team several times to assist. There’s better phone apps on the market that I’ve used at my last job with none of these issues so I know it can be better..Version: 14.1.2
✓ Avoid on T-MobilePhone Services doesn’t connect on T-Mobile’s networks (LTE or 4G). Every now and then an update to the app will occur and it will connect, but you can be sure that within a couple weeks it will fail again. Cisco blames T-Mobile any time I’ve had a support case open with them, T-Mobile doesn’t find anything wrong either. No other apps, Cisco or otherwise, have issues. I’ve about given up on the Jabber app except for checking voicemails since our company doesn’t allow for instant messaging..Version: 12.0.1
✓ Not worth the headachePossibly one of the worst connectivity apps available. I would avoid this one..Version: 9.5
✓ It works butThe ringtones are positively awful. There are 3 and for no reason whatsoever you can’t choose any of the iPhone ringtones. In any case it is ignoring my choice of ringtone now and only using the annoying “Ringer” one. There is no way to tell if Jabber is sitting on the opening user license agreement screen after getting automatically updated, waiting for you to accept the terms. This screen is unnecessary and should be removed, no other app does this..Version: 12.1.0
✓ Bring back the old directory searchBest feature of using this on the go when I didn’t have someone in my contacts was the directory search. Didn’t have to know anything but just a portion of the name... now it’s frustrating to navigate to contacts (just to read and not able to call anymore the person) to then add a contact then search then cancel then hope I remembered the number correctly then keypad then call. What if it’s the wrong persons number.... nope repeat the process all over..Version: 12.6.0
✓ Won't work on jail token deviceWhy does it matter if the device is jail broken. Your a chat app. Now I can no longer communicate with my fellow coworkers in my organization. Very poor showing. Very poor..Version: 11.0.1
✓ Not goodDownloaded the app and there’s no option to create an account....pretty rubbish.Version: 12.7.2
✓ Up to the usual standard of Cisco software - avoidUnfortunately our IT department have decided to use Cisco Jabber as the client to connect to our telepresence video calling system. It's absolute rubbish. First couple of calls I had to dial in separately on a land line to get audio working. Microphone was off by default in the iOS privacy settings - no warning shown by the jabber app. Today it decided not to work with my iPhone headphones - no sound and no microphone - had to use the phone's loudspeaker. I've used FaceTime and Skype - video calls work in other apps. Come on Cisco get your act together!!.Version: 11.7.0
✓ Disconnects periodicallyDoes not hold a solid connection, inadequate to replace a hard phone in current iteration.Version: 11.8.2
✓ Still not as good as SlackThe latest update is an improvement but slack still leads the way for single and team messaging and the call function works on mobile and desktop. I cannot get Jabber to work on a mobile device for a call connection. The service just does not work. Hopefully in this update, messages will sync between mobile and desktop/laptop versions as there is serious lack of syncing which again Slack is a master of..Version: 12.6.0
✓ Can't log inWorked fine on previous versions. Not sure what has changed. My login details are fine, as I can log in from work computers with the same details, but I keep getting a message on iPad/iPhone apps saying my login or password details are incorrect..Version: 11.7.1
✓ Ok if not jail brokenThere are tweaks to get around it but if you are jail broken, the last couple updates make Jabber not work. Just a warning to others out there. Make sure you backup old versions before update.Version: 11.0.1
✓ Works great after initial startup issuesEasy to use and works well on WiFi and 4g. Occasionally the app drops calls when the phone goes into screensaver mode..Version: 12.1.1
✓ TerribleNeeds resetting 4/5 times a day..Version: 12.9.4
✓ Jabber doesn’t workSo unstable. Always cuts out, or loses sound.Version: 14.1.1
✓ Lot's of problems connectingI hope it is just coincidence rather than incompatibility between this version of the client and the infrastructure my company uses as since upgrading I am having a lot of trouble connecting on wifi, 3G and 4G. I have the old version on my other iPhone so I can compare the two and everything seems to connect perfectly with the old version. The one additional variable is IOS. The phone with the new client which is having problems is on 8.1.1 and the iPhone with the working client is on the previous version of IOS..Version: 10.5.2
✓ Endless frustrationWhen it works, it’s great; I can answer and make calls on my work number through my personal cell phone. However, on a vast majority of my calls, the sound cuts out within 2-5 minutes so that the other person cannot hear my voice. Then when I hang up it gives me an error that says I’m connected on Jabber elsewhere and cannot make a call. When I’m finally able to reconnect, I end up having to call people back multiple times just to finish our conversation. I hope the developers fix this issue!!.Version: 12.9.1
✓ Works great on PC - poor on new iPhone SE5 stars for working on my PC - it makes my computer a little laggy, which might not be the apps fault. This is why I prefer to use jabber on my 2020 iphone SE, and the following bugs have been longstanding and frustrating: 1. Ringer Volume increases randomly. I always set my ringer to low so I'm not disturbed mid-thought. Jabber randomly but regularly will increase the volume to max or 3/4 max throughout the day - I can visually see the ringer volume jumping up 2. Calls using the number keypad usually don't work. If the person is dialed from my contacts, it works fine. If I need to use the number keys, the app will accept the #s, look like it's dialing the numbers, but then disconnect before connecting to that number. This happens about 80%of the time. 3. I think corporate it depts may be able to access and request help directly, but not end-users like me. Hence, this review after trying to contact the jabber customer support..Version: 12.9.3
✓ Can only send messagesI need to be able to receive messages sent from our admitting staff from their computer. As a nurse I can’t sit at a computer waiting on a message from the front desk, I have to keep moving, so I thought that this app would be a good solution for our admitting staff to let me know when I have a patient here, but it turns out that I can only send messages, I can’t receive any. So it’s useless for me. I’ve messed with the settings but there doesn’t seem to be any for sending and receiving messages..Version: 14.1.5
✓ Keeps droppingKeeps dropping me out of conference calls. This only started happening after updating to iOS 12.1.Version: 12.1.2
✓ Unable to answer callsFor some time this app does not allow you to answer any calls despite pressing on the answer button other times the service is no existent meaning you don’t receive calls. I know this as I have the desktop app running on my Mac and Windows laptops. Please fix these issues..Version: 14.0
✓ App issuesWith the latest software updates half the time the phone is not ringing any more the app has to be physically open could you please fix the issue A.S.A.P..Version: 14.1.2
✓ Constantly disconnectingApp is really flaky and is constantly having issues connecting to the phone and contact services…one minute it will connect and the next it can’t Really poor.Version: 14.0.4
✓ Would be great if it workedThis app would be very useful if it worked. Unfortunately, it regularly closes in the background, and makes it look as if I’m both offline and unavailable, when in fact I’m neither. Other apps manage not to do this, so I don’t know why Cisco is deficient..Version: 14.0
✓ Cisco doesn’t care about this app or you.I have had a TAC case open with Cisco since they broke the app in May. They don’t care to fix it. Every few weeks they will gather the same logs that we have already gathered 10 times before. They claim they are working to resolve it, but they just don’t care. I assume they are dragging this out to force everyone to pay more for their WebEx solution. My advice is don’t use it. Tell your management that Cisco knows it is broken but doesn’t care to fix it..Version: 14.1.4
✓ Doesn’t work with iPhoneThis was working okay for a while but maybe there was an update to iPhone or the app… I no longer can receive calls using this app on my phone. I work hybrid and rely on the app (per my company’s mandate) to forward my office line to my cell without having 100’s of people see my personal information. Before now, people would see my personal information when I call them, which was awful. But now I can’t even receive their calls at all. It goes straight to an email of the voicemail file that I have to play without any scrubbing or ffw/rev functions. Of course there is literally no way to trouble shoot this without being a coder and my company simply blames it on those of us using iPhones. Support groups say the same. I wish Cisco would get with the program and make any attempt to fix any part of these concerns..Version: 14.2.1
✓ No background updateThis app does not implement background update feature. To receive calls, I have to make sure it's running in the background. If I ever to close it, no luck, I am not getting calls from anyone. This is supposed to be a front end of a phone service. It should always be on and background update is the only way to do this, to name a few: Skype, Fongo and textplus all do this. App closed, still get notification for incoming calls. Just not jabber..Version: 10.5.1
🙂 Cisco Jabber Positive Reviews
Cisco Jabber works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Cisco Jabber.
⛔ Cisco Jabber Problems
