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Nordstrom App User Positive Comments 2024
Nordstrom app received 20 positive comments and reviews by users. Can you share your positive thoughts about nordstrom?
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Nordstrom for Positive User Reviews
✓ Undeliverable packagesPlease don’t put an extra line for apartment number and then not add the apartment number line on the package. I had several packages returned to the store because it was marked undeliverable. As a result I lost the double points I had used for that day, I had to rebuy the same items and either they were no longer on sale (originally bought on Black Friday) or the size or even the item itself were no longer available, which means I had to spend extra time to figure out a replacement gift. Not only that I can’t edit the address, you have to delete the address and then re add as a new one. And usually I send gifts to the parents. I would like the option to edit address so I can change the name to the child for bdays and Christmas. Instead I have to add a new address so now I have three of the same addresses for instance in my address book for different members of the same family . And if the post office is going to return to sender (the store ) what’s the point of having my number added as part of the address otherwise I can’t add an address to the address book? And if it’s undeliverable and sent back to the store, could you at least CALL ME first and be like yo, this couldn’t be delivered. Do you want to fix the address or just pick up in store? It’s no secret hot items sell out quick. I don’t want it returned when I obviously bought it for a reason and I still want the item..Version: 7.67.1
✓ Anniversary Sale 2021What a waste!!! Spent time looking thru all styles that were included in the anniversary sale but don’t bother. 7 items that were in my wish list were sold out before I could purchase. Now of the items I did purchase everyday I get an email telling me an item has been cancelled because it was sold out before they could remove from the site. So far another 7 items…WOW. I expect a few but what is happening here. My guess is no inventory to support the sale especially since my purchase day was at the beginning of sale. Also, none of my items shipped yet and they were bought over a week ago…Next year I plan to skip…Don’t bother. Worst anniversary event ever..Version: 8.1.3
✓ 5 * companyI have been coming to Nordstrom’s since it was first opened at The Lloyd Center in Portland Oregon when I was 17 years old. I even bought my wedding dress there! I am currently 64 and continue to be as happy as I was with purchases as I was then! When we were raising four young children and on a tight budget I would still shop at Nordstrom’s for the kids during their clearance sales! You could get the highest quality clothing at huge discounts! When our kids became teenagers they would go in the day before the sale and layaway what they wanted to go buy the next day. The sales team always knew them by their first names! If you aren’t happy with something no matter how long you’ve had it ,they will fully refund you. Shipping is always free both ways! I truly believe that Nordstrom has remained a mainstay because of their incredible customer service!.Version: 7.36
✓ Don’t use this app to orderI was using this app the other day and had 2 items in my cart. I moved the items from my cart to order them and when I did that, the order got sent. That may have been ok, unless I didn't want to ship to the default address (which I didn’t), or if I had wanted to change the payment method, like to a gift card. When you order from the web site, there is a step called REVIEW THIS ORDER. I guess with the app, that isn’t an option. So if you are ordering a gift or any deviation to your default information, the app won’t work. I then called the store to make the correction and the woman told me she was able to fix the ship to address, but the order shipped this morning to the default address - So thanks for lying to me Ms Customer service. Right now I don’t ever want to waste time or money using this company again!.Version: 7.46.2
✓ Abysmal customer service12 hours after I spent $1500 online Nordstrom announced a $50 for $250 deal. I called Nordstrom to see if I could get the deal. The associate said only if he put some items on a new order. He moved $500 more than necessary to get the promo, causing me to lose most of the triple points I had arranged for the day before. He also - without telling me - lost items I wanted because they were no longer available. I did not understand how badly my order was screwed up until I looked over the written documentation. I wrote an email to customer service with no response. I called customer service just now and the solution was to let me use another points day that I had earned. When I said this is not a solution they suggested escalating. I gave up after 6 minutes on hold waiting for the manager. What happened to Nordstrom’s legendary customer service where associates are empowered to solve problems within reason? You have lost a great customer..Version: 7.25
✓ Love Shopping NordstromI can shop anywhere but chose Nordstrom. The priority for me is the best customer service and Nordstrom wins by a mile every time. I think it might be the only place left where the customer is the priority and making returns is easy and simple. I do most of my shopping online as this is where the best selections are offered and as a result, I need to return a lot. The ladies who take back my returns have nothing but smiles and polite conversation. I also enjoy putting items online in my wish list and being notified if that item goes on sale. The Nordstrom app is very easy to navigate and user friendly. In a time where the shopper has so many choices with the online options, I still think Nordstrom lands on top of that list!.Version: 9.32.1
✓ New filter for material :’)Update: I didn’t think I could love this app any more, however they added a filter for material. This make me so happy! I detest cheap synthetic fabric like polyester, rayon or acrylic, however I’m noticing a lot of stores are carrying more and more of clothes made from these subpar fabrics. Now I can filter out all the garbage. Makes online shopping even easier! Old review: This app makes it way too easy to browse and shop for products. Also shows what products are available at local stores, and allows you buy available products and go pick up then up with their curbside pickup service. Already spent way too much money because of this app, and now I pretty much shop exclusively at Nordstrom because of how easy it is to browse and buy stuff..Version: 7.4
✓ Service experience review from Yolanda tNancy Tomaras I believe she is in the downstairs shoe department at woodfield mall. Nancy handled a return transaction for me and had to leave her department to do so , she was kind and patient and understanding she went through all the steps to make tha transactions correct. I had originally dis a return upstairs and was told I couldn’t get a cash back return and it had to be put back on my credit card, then was sent downstairs to do a separate return and that’s how I met Nancy. I had asked her why I couldn’t receive my original payment with cash and she was shocked that an employee refused to give me cash so she took it upon herself to educate the lady who was not correct or friendly, then she proceeded to return things one by one and explained every transaction she was doing and all with a smile and was very apologetic on how I was originally treated! So I’m just thrilled to write this review so she can be recognized for be a wonderful employee she’s a diamond in the rough. I don’t usually do reviews but i really appreciated her kindness..Version: 9.25
✓ Missing packageOrdered Chelsea Black Sweater December 1st 2020! Being shipped by USPS! Tracking was going fine. Received Estimated Date to receive my order was December 14th. On that day I check tracking and states order is still in transit but will be late. I checked Nordstrom’s site and it states package was delivered. My order would be in my USPS locked mailbox. Was not there. I called Nordstrom last night and was on hold for 35 minutes and then the call went silent. They cut the call. For a store that considers themselves high-end, this is unacceptable. Walmart has better delivery record!!! I will contact My credit card company to dispute the charge on my account. I am certain there are many others out there waiting for their Christmas packages. Good Luck!!.Version: 7.67.1
✓ Shoes! And More Shoes!I wear a woman’s size 5. Nordstrom is shoe heaven for me. I shop online as there isn’t a Nordy’s in my town. Nordstrom’s is great with returns. I buy my walking and sports shoes, my comfy work shoes, my booties and boots. I just treated myself to a pair of Frye boots! I ♥️ them. I like to read the reviews regarding the fit and can usually find what I’m looking for and Nordstrom’s is a trusted source. And my granddaughter loves Nordy’s shoes too. Great for all her shoe needs and I love to spoil her. She’s a size 6 and there are trendy options for her. Once I was laid over in Seattle and took a shuttle to Nordy’s. I went so crazy in the shoe department. And the sales person was so helpful. She arranged the shoes to be shipped. And she helped order the ones I liked but weren’t available in the store. I was set for shoes! And rewards are a plus. Life is short. It’s so nice to have shoes in my size. Thanks to Nordy’s!.Version: 7.42
✓ My favorite shopping appI absolutely love the Nordstrom app- it is easy to navigate, the picture quality is excellent, and I can keep items in my shopping bag indefinitely without them disappearing. I’m not an impulse shopper, so I love being able to think about items for awhile before committing. Another favorite feature of this app is the very thorough filtering options. Most sites will only allow you to filter one option at a time but with the Nordstrom app I can filter by item type, size, price, all at once with multiple options selected in each category. I am consistently pleased with the quality of my Nordstrom experience whether it be online, in store, or most frequently, in-app. I’ll be a forever customer!.Version: 7.55.1
✓ It’s good. The site itself is problematic.App is quite good. Site undergoes maintenance on no discernible schedule. It takes an indeterminate length of time. I shop late at night, compared to the rest of U.S. I think they know when the fewest customers are on line. Understandable but frustrating to get error messages every time try to take a step. In these periods of updating and upgrading the site, links and other features don’t work. They take you to a page with a non-standard message. Where you’d probably should see a 404, it’s something custom. Since going with custom message anyway, they could explain the state of maintenance and when to try again. They need to either go off-line or have a splash screen of roadwork ahead. I do believe they know their frequent on-line shopping customers and our emails and phone numbers for txt messages. They text me all the time when an item is back in stock. Customers could sign up for updates on system status so as not to bother those who don’t want a text. This vagueness about updates and upgrades and ability to shop and compare makes me think they don’t have a robust test environment. These difficulties and sluggishness should be resolved before migrating to production mode. If they do this to themselves during a shopping season, it will mimic a DNS..Version: 8.9.1
✓ My “Go To” Online Store (& In Person When Possible!)The NORDSTROM APP is fabulous. I love how easy the search engine allows me to find exactly what I want, but THEN, suggests other related items I might enjoy, just as if I were actually browsing in the store. When I have the time, I very much enjoy investigating the suggestions to learn about new items! Often I’ll end up adding something to my purchase, which I’ll be extremely excited to receive, because the item will be something new to me. Most APPS aren’t able to offer me that ‘browsing’ experience to the degree NORDSTROM does. I love the Women’s Looks offered up, w/ each individual item easily accessible. And of course I am thrilled w/ EARLY ACCESS to the SALE; browsing first, then access to purchasing. All in all, when it comes to the items I most care about getting high quality & value in—NORDSTROM is “my store” for myself and my family, and the APP makes shopping from the ease of my home, and driving less than 2 miles for curbside pick-up!! Perfect!!.Version: 7.60.2
✓ Worst Sale Execution EVER!!This anniversary sale is a mess. I put items on my wish list. Half were sold out the day I was able to shop. Those still available were not allowing me to order because of another error. Customer service then confirmed remaining items were available. Placed order for me. Notes were not showing up anywhere so she had to track them down too. I then only received 1 of 2 items ordered to find the other was cancelled 2 days later as it ran out of stock. Well maybe if it was pulled when ordered it would not have been. I called customer service and no one was able to do anything to help me. I will now no longer shop with you. I will be canceling my Nordstrom credit card and shopping elsewhere from now on. Oh not to mention that 1 item I did receive, although I love it. It’s getting returned. So disappointed. I didn’t realize Nordstrom was doing so well they could treat their customer’s so poorly.Version: 7.60.4
✓ Mostly good but error with checkoutThis app is usually pretty good and definitely my preferred way to shop Nordstrom, especially with my Nordstrom notes and order history being available. In the last month or so there was an error pop up in my bag that was pretty annoying. I couldn’t see what was in there and it wouldn’t let me check out, even after uninstalling/reinstalling, off/on, calling customer support (they said to login online instead). It started working again in the last week or so, so that’s good, but having the main purpose of the app not functioning with no explanation was pretty ridiculous. Also, wish that I could better see how far along I am when scrolling through a page of items, to get a sense for how much more I need to scroll to be at the end. It also seems to require me to sign back in a lot, compared to other apps..Version: 7.22
✓ Exceptional customer service!I wanted to compliment the customer service I always receive at Nordstrom located in Columbus, Ohio at Easton Shopping Center. It is always over the top friendly sales people even when I come close to closing. A few times I have not been able to make it until an hour before close. I shopped in beauty one day and the representative assisted me so patiently with color matching the Le Meir makeup. Even as is got closer to close she continued not to rush me. I had to do a quick return last night 10 min before close and I was assisted with buying a pair of boots and trading something else. Everyone despite how busy they have been was kind and friendly. You don’t get that kind of service elsewhere— it’s why I never mind to pay a little more. Part of what you pay for is the experience. Thank you Nordstrom Columbus!.Version: 7.38.3
✓ The BestI’ve been shopping with Nordstrom for over 40 years and rarely shop elsewhere. Their policies have never changed; I love that you can return items regardless of the length of time you’ve owned them. I don’t shop ‘in store’, not my thing! I DO like shopping Nordstrom on-line and also Nordstrom rack as I always find high quality items at reasonable prices. I think Nordstrom is pretty choosy about which name products and designers they will sell as I’ve never seen junk or fad items for sale. I am saddened to hear that some stores have had to close due to fewer people shopping in store as it’s about the only store I will step foot in! There has always been stellar sales persons both in store and online and that consistency of customer care along with the same policies that were in effect when I began shopping there 40+ years ago is why I’m a loyal shopper: Nordstrom has been loyal to me..Version: 9.13
✓ Updated review:Below is my previous review that included a one star rating. I wanted to change my review to say thank you for listening to your customers, Nordstrom! The improvements on this update have made the shopping experience much easier and more enjoyable! Previous review: As many others have said, the login process is super annoying and I hate being sent to Safari from the app. The old app kept me signed in which I liked. It is also impossible to leave a review on an item unless it is ordered online. If I buy it in the store I can’t go into the app and leave a review like I used to. Customer reviews are so important when purchasing an item and not having that feature is frustrating. I hope Nordstrom listens to the reviews and makes the appropriate changes..Version: 7.4
✓ Nordstrom Feedback!I was asked to randomly complete a survey. Nordstrom is my go Store whenever I need something. I purchase absolutely everything I can for my son, his father and my ex-Mother in-law who currently currently battling has lymphoma. Being disabled myself leaves me peace of mind that if I can’t find exactly what I’m looking for I can speak with or meet with a Concierge specialist and they always seemed to find exactly what I need! I love Nordstrom for helping me over the years with items I had difficulty finding, everything I have ever wanted I have managed to purchase. I have had my Nordstrom credit card for just over 22 years. I love Nordstrom and trust them so much I have added my son to my account and we’ve never had a problem in all these years. They employ the absolute best Customer Service representatives as well as concierge employees in the business. I want to thank everyone very much at Nordstrom for listening and realizing that your customer service agents set you apart from all your competitors and your business and your earning are not suffering like your competitors. I think Nordstrom has been in a league all there own and I sincerely hope it stays that way. I have been and I will remain am extremely loyal Nordstrom Customers as I have had my credit card since 1997. Sincerely all the best, Laura A Leonard, Levittown, Thank you again for everything, Sincerely, Laura Leonard.Version: 7.40
✓ The only luxury shopping service I can count on!My family’s needs vary a great deal, and Nordstrom continuously provides those high-end and forgiving low-end products. I find that the convenience of returning at Nordstrom local sites is invaluable. The customer service is excellent and I order with no hesitancy whatsoever. I have found scenarios where tailoring purchased clothing was challenging. However that was mostly employee specific. Nordstrom‘s latest efforts to combine with Nordstrom rack purchases has been most helpful, as those work synchronously in our home based on different needs. Do not hesitate to purchase from their website it is diverse in its offerings, more so than in store commerce. The pricing of products is often more competitive than other online retailers..Version: 8.6
😕 Nordstrom Negative Reviews
