Nordstrom Negative Reviews

Nordstrom App Complaints & User Negative Comments 2024

Nordstrom app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using Nordstrom? Can you share your negative thoughts about nordstrom?

Nordstrom for Negative User Reviews

✓ So much work to scroll through itemsFirst I always get stuck when scrolling. I can scroll through a couple of lines when looking at merchandise but then it just stops, I can’t move any further. It starts again fairly quickly but to get through any scrolling is extremely frustrating. I usually end up just moving to another site and buy there. Nordstrom is losing sales from me because this is an ongoing long term issue. In addition why is the viewing process so cumbersome? If I want to view an item I have to click on that item and then again when I see the item so I can get information about it. The information, details, descriptions are pretty bad too, most of the time there’s no sizing descriptions, length of garment, or what type of material is used in the garment. It’s like throwing a dart and hoping you get a good result. All this takes much too long so I don’t even bother most of the time to go to the app. And lastly I haven’t gotten credit for my notes even though I enter the all the information on my note it still doesn’t show up in the total as a credit. I will follow up with customer service and find out why. For the other issues Nordstroms needs a lot of improvement and streamlining for online sales..PevedladyVersion: 9.16

✓ Terrible returns and customer care!I have been a long time customer of Nordstrom. I am a doctor and tell all my patients that is where I shop for myself and my 3 girls. As brick and mortar stores carry less items I have started shopping mainly online. I buy a lot which means I return a fair share for various reasons. Over the years Nordstrom’s return center has lost numerous items. At first it wasn’t much of a problem but it has become more frequent. I have learned to take photos of my items, return label and keep my post office receipt. Over the last few months Nordstrom customer care reps have accused be of theft and sending back empty boxes. I have had to track down “missing” items on my own and have been credited without apology. The most recent item returned has gone “missing” yet again. I was able to track it down and find out they received the item. However, another rep will not credit me for the item because I can’t prove the item was in the box even though it was the only item in the box! I have had enough and will never shop at Nordstrom again..No love lossVersion: 7.37

✓ Customer care experienceIt was my very first bad experience with a customer service person at Nordstrom Santa Anita. A customer care representative Nancy showed us an attitude when we were returning an item and she said she can’t find it in the system. Finally, she was able to find the receipt in my account and after she printed out the return receipt she gave it to me and without even asking if we still need anything else, she left without saying anything. We were still at the counter waiting for her but true enough, she really left and thought we’re done. My husband saw her just standing talking to someone and called her and said we want to return another item. She came back to the register and was not even apologetic of the situation. Instead, she reasoned out that we failed to hand over to her the other item we were returning. So, she is now blaming us for this. After the transaction, she didn’t say anything at all. For the record, we are at Santa Anita Nordstrom around 6pm..LeynitetVersion: 9.17.2

✓ Worse sales rep experienceFor the first time since two years today I went to Nordstrom to shop after having a baby I literally grabbed almost everything from A-to-Z that I wanted with clothes shoes and clothes for my baby my sister-in-law called me while she was in another store to give her her wallet I told the sales rep her name was Karen to please hold them and I will come back for the clothes because we parked on this level can you hold them until close and she said yes couple of hours later I came back which was an hour before closing and the lady that was there said to me your clothes were put back by Karen when Karen came by she told me that oh someone else put them away I only have a couple of items left and she said we are not putting anything on hold anymore. Well first you’re lying second if I had known you don’t put things on hold I would’ve cashed out because I needed clothes I need every day clothes basically I had to renew my wardrobe I’m sorry that Nordstrom lost a sale but it seems like she did not care for it and she was very rude and did not even apologize for what happened This was done at Nordstrom at Somerset Mall in the genes department her name was Karen I hope HR takes care of it..MayadaBatotaVersion: 7.74.2

✓ Feature Loss, Background App SupportHello! I just wanted to leave a quick review of this Nordstrom iOS app as a whole. UI and UX wise this app is definitley on par with a shared and abrupt positive experience especially when going back and fourth between your website and the app on a daily basis as I do. There is however on main downfall of this app that often causes me to use your website instead. And I honestly think that here we are in 2018 and this should’ve been dealt with awhile ago. Background resuming.. Essentially all apps these days support this feature however whenever I leave the Nordstrom app and return my current search, view, anything is removed and the app restarts a fresh. This is incredibly annoying. I could be knee deep into a style exploration and I get a text message that forces me to leave the app. Once I do not thinking bam my search and what I was looking at is now gone. I get that inventory is constantly shifting and things need to be updating in the background but every other app out these days can manage this appropriately so there must be a way. I think if you really want this app to truly be world class as your shopping institution is as a whole this is something that needs immediate revisiting and support from your development team. I hope that this will at least go into consideration as it really is a heck of a feature loss at this point. Thanks for hearing me out!.Devon B.Version: 7.14

✓ Scanning FeatureI mainly use this app while shopping in the store. While I purchase online all of the time, I basically never purchase anything through the app. Besides the fact that it constantly resets itself, the scanning feature drives me CRAZY. I will be walking through the crowded store and see a dress on the “reduced” rack and say, “ooh, let me scan it and see how much.” Nordstrom app will say, “sold out.” Um wait, I am STANDING inside your store holding it. Then I’ll walk over to fashion jewelry and see a cute pair of earrings lying on the counter and think, “I wonder if it’s on sale.” Nordstrom app scanning feature returns, “sold out.” Seriously, the Macy’s app will tell you the in-store price of the item whether it’s in stock online or not. Fix your app to do the same. Macy’s also saves your last 25 scans until midnight in case you want to go home and comparison shop or check for more colors online. Nordstrom app also does not allow me to check other zip codes to see if the item is in stock like Macy’s does either. I think this is Nordstrom’s way of trying to force you to speak to an employee but honestly, why bother waiting in line?.JrziggyVersion: 7.16.4

✓ Awful appNordies mishandling of my Orders, disgustingly stupid number of shipments used to complete an order, Orders that say shipped but aren’t and are later cancelled arbitrarily, and shoddy service aside.....unlike most of these reviews, mine is strictly about the app. It’s gorgeous but the use is hit or miss. Pages don’t load, any page, and the perpetual circle spins nonstop forcing a full app closure only to reopen and try to pull up the page again.....which is successful but the process starts all over again after 3-4 page changes. Address/billing address changes made don’t stick...even when made on the website or phoned in. Deleted address shows up as the default shipping address which prompts a call to fix it...and you still don’t get the item. Clarification for sold out sizes vs items would be helpful for items on the wish list...too many items state sold out when the reality is it’s just that size or color option..BundysmomVersion: 7.68

✓ Very disappointing experience at Washington Square storeI’ve have been a longtime Nordstrom customer (greater than 40 yrs). I am also at a level where I can shop the “pre” pre Anniversary sale. I shopped today, but won’t go back for a long while. There were almost no sales people, they were naturally all busy, and many of the departments had no one around. One young woman was staffing all of the fine jewelry counters, and while she was very friendly, she did not appear to be familiar with the different brands. Even the make up/beauty counters had only a few sales people covering multiple counters. The Mac counter was out of basic items, like loose powder. I visited the “sale” area of shoes….there was not one sales person there. Had I found anything I wanted, I would have needed to hunt for someone to help me. The yellow tape separating the sales from the regular items is so visually unappealing and confusing. I witnessed many customers having to ask which area was which because it is hard to see where the tape begins and ends. As someone who could shop “early”, it was a complete waste of my time. It did not make me feel like a valued customer. In this very competitive department store/clothing market, I think Nordstrom can and should do better..KolapawVersion: 8.1.2

✓ Nordy’sLove Nordstrom and am a long time customer, but I do have a couple of complaints. One is that the app does not make good recommendations. If I’ve been a customer for years, surely there’s an algorithm that can predict recommendations based on previous purchases. The recommendations now are based off the exact item I just purchased, i.e. if I bought underwear, it recommends underwear. It should aggregate all my historical purchases and make recommendations accordingly. Second, their inventory system is not good ESPECIALLY during the anniversary sale. Many years in a row I have purchased items within the first hour of anniversary sale, only to have them canceled. This is very frustrating. Nordstrom knows which items they’re sending to influencers, they should be able to predict which items are going to be popular and adjust inventory accordingly. It’s really just not that difficult to do the sale right. It would be great if they could address this recurring issue for their card members..Kenwils01Version: 7.38.3

✓ DisappointedI love Nordstrom and had a wonderful 10 year career with Nordstrom ( some time ago) so I know what to expect from Nordstrom. Today we drove two hours to bring my 3 year old to the children’s shoe department for a shoe fitting and fun shoe shopping (mostly based on the Nordstrom’s reputation for shoe expertise). The person that assisted us was very nice however I had to wait for someone to come out and had to ask for help. The salesperson was nice and sized my daughter’s foot in a quick and standard manner. I expressed the kind of shoes we were looking for and how my daughter has been hard to fit ( this is why we decided to go to Nordstrom for a fitting). I pointed out a few styles that I liked and she went back to get them and returned empty handed due to not having the size available . Nothing further was suggested and alternate styles were not offered , so we left. I’m a little crushed by this. I had such a difference experience in mind and this was just not what I had hoped for from Nordstrom, we all know this can be a special and different kind of experience. I can imagine why lots of different options are not currently brought out for trying with Covid and being careful. I just felt disappointed today. And we still need shoes..Disappointed today.Version: 8.6

✓ Annoyed for some time nowWhile I enjoy shopping at Nordstrom and will continue to do so, I really hate the fact that items are not reserved for a specific time frame while I continue to shop my other selections. It is totally unfair that I have taken a long time to find my items and size through the long list of items, more specifically when it’s the Anniversary Sale, and ultimately my items sell out if I dont purchase in a millisecond. Is this Nordstrom Im shopping at or a Swap meet get it fast before it’s gone place? Nordstrom should definitely have these accommodations for its customers since we’re not exactly shopping at just any store. ( I know Nordstrom rack has it) Also, I agree with a previous review posted; there should be an easier way to manage items in cart! It’s frustrating and the whole process needs to run smoother. Update on review: Well, happy to see that a service team rep answered to my concern, vaguely, but answered. Felt a bit acknowledged up until I kept reading down the rest of the list of reviews and saw that a service team rep answered another review prompting the customer to send them their info in order to give them the VIP TREATMENT for a simple concern they had on their Wishlist display/ order of items? SERIOUSLY? VERY DISAPPOINTED TO SAY THE LEAST..Keka90Version: 7.60.4

✓ Unfortunate shopping experienceI went to Nordstrom to shop on Tuesday . Unfortunately, they lost power like most of Columbus. When I walked in the associate said that I could still shop and return like normal. It ended up being way more complicated so I decided to put my items - women tennis shoes, and baby native shoes-on hold. The associate said that he would call when they received power . I called Wednesday to let them know I wouldn’t be able to be in until Sunday and the girl kept telling me that was fine my items would be there . I went today, Sunday, and none of my items where there . Fortunately, my size was still available and I was able to find the LAST native size that I needed. I got home and realized that the associate NEVER checked out my child’s native shoes even though he had been waiting for me to return to purchase everything together. So two attempts to purchase something and I still do not have the product and will now be ordering from another site ..Straz12345Version: 9.6.1

✓ Latest app not compatible with my older iPad.This note is specifically for your IT department Nordstrom. I am a long time Nordstrom shopper, since the 1990s. I am also one of your higher shopping level customers. This morning I received notification that the app is now updated on my iPad and that I must update to the newer app. So I go on the App Store and try to upload it but I get a message saying that it’s not compatible with my iPad. My iPad is older and will not update to the latestVersion of iOS that is required to upload this app. So as a result, I’m not going to be bothered with having to log on and sign in every time I want to shop at Nordstrom on my iPad to view my Wishlist items, etc. It was so much easier to have the app on my iPad with the older version and just click on it to shop. You should’ve done something to allow people who have older versions of the app to still keep it. Now I have no Nordstrom app on my iPad so I guess I won’t be shopping online anymore. I also wasn’t impressed with the way you changed the look of the website last year during the pandemic. It made it look like a cheap retail store site that I see on some other retailers as opposed to the way it used to look years ago..SlendjVersion: 7.71

✓ Please update the UX of the Style Ideas sectionI frequently use the Nordstrom style ideas section because I struggle with choosing what to buy and how to build outfits. Although I will continue shopping at Nordstrom based on the large selection of brands, my experience with the app has often times made me want to stop shopping from online Nordstrom altogether. Could there be an option to reply to a specific style board or message that the stylist sent? It’s frustrating when the direct messages automatically scroll back to the most recent message which makes it hard to refer back to an earlier one. I wish there was a feature where you could “follow” your favorite stylists and also a way to keep your favorite outfit looks in your profile. That way the style ideas presented in the dashboard are less generic and more customized for frequent users like myself. My work around right now is screenshotting the outfits I like and then manually looking for each product. Another feature I would want to see are outfits that were derived from our wish lists. Right now we usually get outfit suggestions only from items in our bag/shopping cart..BtowngurlVersion: 8.15.1

✓ Extremely disappointedI placed an order when the anniversary sale went live to cardholders and then 3 days later one item was cancelled and then another two days later EVERYTHING in my order was cancelled. I don’t understand a) what the benefit of being a cardholder and having early access does and b) why you list items on the site and say they’re available and then you oversell and can’t fulfill your customer’s order. It’s just so frustrating as a customer to have to deal with this. Other retailers had some of the same items but i didn’t purchase thinking that my order was confirmed by you guys via the confirmation email that i received and now the items are sold out everywhere. I did end up purchasing a pair of shoes that you guys did not have my size in from Macy’s and they were the same price and arrived on my doorstep in 2 days. I’m extremely disappointed in how you guys handle the sales during your anniversary sale as well as the customer care representatives that i spoke to. I spoke to a total of 4 different ones and was basically told that they were sorry but that there was nothing they could do and the items were now sold out. It will definitely make me re-think shopping any sale you guys have in the future..Mayao16Version: 7.38.3

✓ Rewards Stopped Working With Nordy Club RolloutLet me start by saying the app used to be amazing. Sadly, Nordstrom updated their rewards program and app approx. a year ago and renamed it the Nordy Club. Since that time, the app no longer tracks my rewards. For all you long-time Nordstrom shoppers, I was a Level 3 in the old program and now Ambassador level in the new Nordy Club program. The app permanently thinks I’m a Member level with zero benefits. That means i can no longer view or use rewards while shopping online. Based on a another review I just read, I’m now wondering if I’m even earning points while shopping with the app. I have no way of checking that. I have spent DOZENS OF HOURS of my time both in-store with customer service at the downtown Seattle Flagship store and on the phone with multiple levels of tech support trying to get this issue fixed. My information is current and my phone number linked. Tech Support gave me a ticket number and escalated my issue back in December 2018. Nothing has changed. I have been shopping at Nordstrom for 35+ years but now feel that Nordstrom no longer values my business. Consequently, I’ve all but stopped shopping there this year and will likely cancel my Nordstrom account altogether in the near future..TeKeTiNiVersion: 7.42

✓ Missing the markCustomer service is 5 star, but “plus size” selection is mediocre. As a professional plus sized woman, the options over the last several years have declined. I used to rely on Nordstrom for fashionable, moderately-priced plus size options for what would be considered a classic professional wardrobe (ie - suits). Nordstrom has seemingly taken a more “modern” approach to what is acceptable attire for professional women. I used to be able to purchase a great variety of suits from their in-house brand Sejour or even Halogen. However, suiting options for “plus size” have diminished over time to practically non-existent. Unless I want to pay over $1,000 for me minimal suiting options, the “plus size” department has transitioned to what I only can assume they consider a more modern option (read: “suits” with shorts, crop tops, exercise pants….nothing remotely professional for any woman in a career that necessitates a more conservative approach to dressing). While Nordstrom may now include what they consider “modern” attire for the “plus-sized” woman, they have still completely skipped over the career woman in her 30s-50s. I could dress like I’m 20, or 70, but the generations in between have been ignored. They may think the crop tops and skimpy skirts make them more “hip”, but the transition is an over-correction, resulting in the exclusion of a major demographic. I used to buy all of my suits from Nordstrom. Now I can’t even recall the last time I did..MAP359Version: 9.6.1

✓ Returns now a PITAI gave this 3 stars because I am a long time Nordstrom supporter (to the online tune of 2k to 10k annually for the last 30 years) and would have given 5 stars except for the new return change, to which I would have given one star. To want make a return and get a message saying something like “now returns are even easier, just drop off at your FedEx drop off”, then hit the “nearest FedEx” button and get a response saying “there is no FedEx in your county”. First of all, FedEx drop off is only available about 2 hours each day and the postal service is open business hours. Nothing easier about that! Secondly, MY nearest FedEx drop off location is 137 miles away, the post office is 7 miles. A massive inconvenience! Every town or county has a post office but not all have a FedEx drop off. Whoever made the decision to change the return shipping policy, and even more the PR individual who wrote the press release with such callowness, is completely ignorant of FedEx and USPS customer service hours as well as customer service in general. Unless the purpose was to alienate customers (former customers) where there is non or only one Nordstrom store in the state and, or rural communities. This has been a great disservice and cost for returns. If a change is not made, I will gladly find another high end shopping service and sell my Nordstrom stock..It doesn’t matter2Version: 9.32

✓ Terrible customer service!!!I called to receive information about possible price adjustment on an item I just purchased. After ordering my item online, I noticed it went on sale for 50% off. When I spoke with the representative named Barbara, she was very nice when answering my call. As soon as I asked about possible price adjustment she immediately changed her tone of voice. She looked up the item and let me know with a negative demeanor the item could not be adjusted due to my size being sold out. I asked her where that is written in the Nordstrom policy and instead of letting me know why I could find it she hung up on me. I was very disappointed that she couldn’t help me answer my question and also just simply apologize that it couldn’t be done. I am at the Icon level and do spend a lot of money at Nordstrom. This isn’t the first time I felt Nordstrom customer service was terrible, but this time it made me sad that she was very unprofessional. I really need to think about spending my money somewhere else..Icon level dissapontedVersion: 7.42

✓ Where Did The Saved Bag Go? Hate The New Saved Bag Update!!So I rarely leave app reviews, but the Saved Bag change is such a hassle that I had to. In the previous version having a separate tab for the Saved Bag was perfect! You could easily see everything you had saved & move it over to your bag or the top of your Saved Bag. Now it’s beneath your bag - which would be ok I guess. But it only shows you 5 items at a time. Then every time you make a change or update an item in the Saved Bag it takes you All The Way To Top Of Your Purchase Bag!! Then you have to scroll down to the bottom of your Bag to your Bag to reach your Saved Bag and then you’re at the top of your Saved Bag again with it only showing the first 5 items - even if you were looking at items 3 or 4 tabs down!! You have to individually open up every one of those 5 item tabs AGAIN every time you want to get there to make a change like move it to your Bag or the top of your Saved Bag. It is such a hassle & takes so much extra clicking & time!! It was not worth creating a Store Tab AND removing the Saved Bag Tab..Tashiki222Version: 9.16

✓ I am disappointed in their direction!I have shopped Nordstroms for more years then I can remember and have always been very happy with their customer service, until recently. I ordered some shoes recently and it was getting billed to the wrong account so I immediately tried to change it but couldn’t figure out how, so I called customer service. First of all I had a problem understanding the rep, who I figured was home since I could hear a dog barking, he said he couldn’t do anything about it because it had been more then 2 hrs, which I could not believe, but since I was transferred twice and waited a while it was possible! So I finally gave up and put money into the account! I just felt it should not have been such a difficult problem. I was very disappointed Then I had bought 2 eyeshadow on line for pick up! When I went to pick them up there was only one they said they must be out of the other, I don’t live in the area so I went to the makeup department to check, they did have it and after some changes this very nice person was able to get it for me..XrvwVersion: 9.7

✓ Share my wishlist! Make reviews easy!I LOVE shopping Nordstrom’s and I do 99% of my shopping through the app but I have two major issues. Leaving reviews; why on earth don’t you make leaving a review as simple as creating a link on the item in the “purchases” section and name it “leave a review”? You know I bought the item, you see I’ve received my item. For me to leave a review I have to go to my emails, search Nordstrom, search for “review your item” in the subject and then, because the item isn’t listed in the email subject....I have to open every single email, follow a link, leave a review, return to my emails and sift through the “leave a review” emails to see which email belongs to which item. Frustrating! I buy 20-40 items a month from Nordstrom’s...that’s a lot of email searching. Secondly; it’s my birthday month and everyone wants to know what to buy me. Why can I not share my wish list?? I cant even share my shopping bag items. There’s the arrow link to share on each item in my cart BUT when I share the item the color and size does not travel with the share so the recipient just see’s that I like a particular sweater but no idea of the size or color. These are really basic capabilities, I expect better from Nordstrom’s. I had to share my wish list items from another app..JDCBFVersion: 7.20

✓ Updates not improving experienceUpdate: August 31, 2018 - newest issue I've experienced is the login page not loading so I can't even attempt to log in. I was advised by customer service to uninstall and reinstall the app which is annoying. Probably a server/API issue that should be fixable without requiring the user to do anything. Oh well. It works now but quite annoying. Looks like things in the Account section are finally working properly (opens natively in the app rather than opening a web browser window). This is still happening: anytime you go to the wishlist and hit edit, it takes FOREVER to load the functionality, we're talking 3-5 seconds on wifi or my LTE network in the US. Then, when you select an item, it's another 3-5 seconds before you know the item has actually been selected. These types of responses times shouldn't be acceptable. Go and look at industry benchmarks. The folks at Nordstrom who work on this feature must not actually use it in real life. Same advice, dogfood your app. Lots of low hanging fruit to help improve the user experience and help users spend money via the app..BayAreaNativeFanVersion: 7.18

✓ Nordstrom Notes Pick up Order Payment BugThere was an issue using Nordstrom Notes as payment for my Pick up order. While placing an order through the app for pick up in store, I used two nordstrom notes, a gift card, and charged the remainder on my nordstrom credit card. I noticed the confirmation email displayed the full total price, and was missing a detailed breakdown of the 3 combination payment options applied to the order at checkout. Also, order lookup within the app is missing the same detailed breakdown of payment options applied to the order. A few days after picking up the order, I checked my credit card statement, and discovered I was charged more than the amount shown during checkout because one of the nordstrom notes did not get applied to the order. Please test your app more thoroughly to include scenarios using multiple combinations of payment types (gift card, credit card, nordstrom notes) for pick up orders to ensure that the order processing system is functioning consistently. Also, improve your order details info in the app and email so that order totals remain consistent with the actual total displayed at checkout..DonnalisasmilesVersion: 7.38.2

✓ Working with a flawed system and ok with it.They recently have had their 25% merchandise online. I ordered a pair of Dior sunglasses retail $495, discounted 25%. Extremely excited for my order I waited, and waited, and waited to see my order ship. After 5 days of “getting ready” I receive an email that states that basically their system does not interact with their inventory stock and therefore we have canceled your item. OK. I then call customer service which they pride themselves so much in. The associate calms me and tells me that as soon as the item is restocked they will price adjust and allow me to purchase them again. I of course check the app everyday multiple times a day (really wanted these sunglasses!) they became available so I repurchase again. Well guess what! They CANCEL my order AGAIN. I write in to customer service, and get a response that whoops, sorry our system doesn’t know how much inventory we have so please stop ordering and reordering. Even when the item shows up on the app we might not have it. And when it does show up we will not honor the discount price you purchase the first time. What a joke! I needed up ordering from a site called CETTIRE for 35% off. Ha! Taking my business elsewhere. Nordstrom, this cannot happen! Fix your system. Or when this does unfortunately occur, make it right! I’m extremely disappointed in how this was handled! (They filter out all their reviews, so hopefully the loyal customers see this)..2543578753345Version: 7.53

✓ Unfair treatment of web clients!I opened a new account at Nordstrom and have never been treated as poorly as I have been by this company! I have shopped at other high end department stores using their websites and no other store has canceled my orders as many times as this store. Even when I call and speak with customer service to make sure there’s nothing wrong with order and am reassured that everything is alright the order gets canceled and because nobody bothers to notify me, I lose the merchandise. My emails were ignored. This has happened on several occasions and when I try to get an explanation from customer service I get treated disrespectfully and nothing is done to help me replace what I lost or some how compensate me for the poor service I have received! My recommendation is if you want a particular item try to purchase it someplace else if you’re using the web because web purchasers are not respected by Nordstrom. I guess they would prefer to sell in their stores where their salespeople hold on to merchandise so they can get a commission rather than release items to web customers where they get nothing. This is very disappointing to somebody like myself who because of bad health does a lot of her shopping on the web. I hope this helps others so they are not disappointed when they lose merchandise they truly wanted!.Fashionable in MIVersion: 7.46.2

✓ Please update your beauty section!!I don’t understand why beauty/ make up shades are mixed up. It’s not helpful in this case to try to be politically correct. When users are shopping online, it’s best to have the shades IN ORDER from either darkest times lightest, or lightest to darkest. This helps us to determine our shade since we aren’t able to physically see the colors in person. It’s also helpful to have a description (eg medium to dark skin with cool undertones etc) —some description of the color shade apart from just the product shade name. I am finding that I’m having to visit other websites for the same exact product to determine my shade because the nordies app is so unhelpful in this sense. Other websites, including the brand, will have the foundation shade in a color order. This also goes for blushes and lipsticks...it helps to have it in some sort of shade range order with a description of the color..NonypinkVersion: 7.56.1

✓ Hate ItNordstrom is completely annoying me with their inability to have a good app. I don’t want to see any adds that are pushed through notifications, but they won’t allow us to pick notifications we want to see. I have to turn off all notifications through the phone. If I have to go to a different screen/app for a minute, I hate how the app resets and restarts at the front shopping page. Let’s not forget have they have failed to handle all the traffic on their app and website during the Anniversary sale. The purchase/order status in the app didn’t even match the website. Why in the world would you release an app update the day before the sale???? Do you even do UAT? If you do, you obviously do not have appropriate or sufficient testing. Or you’re releasing it for go-live and just thinking who cares if it fails. Year after year of dealing with a down app and website during the sale is beyond frustrating. I’m ready to cancel my Nordstrom debit and quit shopping there. I can’t deal with such inefficiencies of a large store..Amq14Version: 7.16.4

✓ Address changeApparently when you put in the wrong shipping address you can’t change it yourself nor can a customer service agent change it until the product has already been shipped!? And not only can they not help you until then, YOU the customer have to track the status of your order and call them to request the change of address AGAIN, hoping to catch whatever window there is where you can have the package rerouted. Makes no sense why you can’t make the change in your order details yourself or have them do it on the backend before the order has been picked and shipped. **adding to the review. A positive note is that I received an email from one of the developers indicating that the issue has been surfaced internally and apologizing for the inconvenience (Good!). Negative is that in the email, there is a link to “update review-hence my update” or to “contact the developer”. Unfortunately, that link simply takes you to the main customer service page on the app, so another issue with the app..Shipping noghtmareVersion: 7.69

Nordstrom works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Nordstrom.