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World of Hyatt App Complaints & User Negative Comments 2024
World of Hyatt app received 104 complaints, negative comments and reviews by users. Have you ever had a bad experience using World of Hyatt? Can you share your negative thoughts about world of hyatt?
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World of Hyatt for Negative User Reviews
✓ Check out not workingApp sends me a message saying I can schedule checkout, but when I click on the notification the app’s Home Screen is shown and there is no way to check out..Version: 4.36.0
✓ CrashInstant crash on opening app. Now completely useless..Version: 2.4.1
✓ Plz add support for iPadI know the website is great. But it would be better if there is an app optimised for iPad..Version: 4.27.0
✓ Stupid appI added a reservation. The app said it was added. Then it doesn’t show up in the ‘my stays’ tab. You try to add it again and it asks you to call a phone number for help. Waste of time..Version: 4.10.0
✓ June 3rd updateGuys this update has effectively broken the app for me. It's not working at all. Everything is blank and the app crashes when I try to do anything..Version: 2.4.1
✓ Update... App doesn't work now.Updated to the new version of the Hyatt app, however that app crashes upon launch each time..Version: 2.4.1
✓ Difficult to loginPreventing pasting of your long account number is a joke. How are you expecting people to even login? If you want to see how to do it right, have a look at the Hilton Rewatds app..Version: 4.6.0
✓ No longer workingIs anyone looking into the fact that this app is no longer working? Like others on this trail, I uninstalled and reinstalled to no avail..Version: 2.4.1
✓ Need i0S 13 and higher.This is the first app that ever asked me this. I do not want to upgrade my i0S.Version: 4.19.0
✓ Inconsistent pricesI called the actual property and was given 1 rate. Then he transferred me to the reservations line who would not honor the price he just told me, instead gave me a much higher 2nd rate. The app has yet a 3rd rate. When I submitted the booking on the app, I got yet a 4th rate. When I called back to the property, he said there was no way for the property to take any reservations. I said just hold the room and I will pay when I get there. He said that is not possible, the only way is to call the reservations line or book it online. I even mentioned that we are reward members with this company, stayed at this same property for multiple days recently, and even brought a very large group to stay there—-yet there was no loyalty. It’s a sad day when a company gets so large they insist on automation, lose the personal touch, and can’t take simple walk-ins. Do better!.Version: 4.64.0
✓ What happened? It was great up until a few days ago!App has worked fine and enjoy using it for all things WOH! Now it won’t keep me signed in, every time I switch to another app, it kicks me out & it won’t save my settings. Worse off, I use to be able to use it for mobile key, now I have to go through all the sign in and takes so long before I can get into my room. It used to be that I open the app, it’s already signed in & I can simply click on mobile entry. It’s become so frustrating! Also, when I am making reservations, I do toggle back and forth between iphone calendar and WOH app… it used to work great, but now the app keeps saying session has ended and I have to sign back in all over again. Super frustrating! Please fix it or revert back to previous version. Not nearly as useful otherwise!.Version: 4.42.0
✓ Hidden feesThe price on the app didn’t provide all the fees. Besides the common city and state taxes there was also a destination fee. That looks pretty much an adder to the room rate..Version: 4.101.0
✓ Repeat Issue with Updates (UAT Needs Improvement)I love the Hyatt brand and this app usually provides a top-notch experience. However, twice now in recent months when an update is pushed to fix bugs and improve the app, it removes existing bookings from being automatically viewable when looking at the Stays section of the app. One would think that after the last round of issues like this, that the developer would include this as part of their unit testing or user acceptance testing prior to pushing out the install to the masses and causing headache to guests that use the app. If it’s not currently included, I would highly recommend this be added to your pre-release testing that is conducted to ensure this type of experience isn’t continuing to be passed on to guests with every “enhancement/update” made to the app. This type of experience impacts the guest experience by causing frustration and generates operational and reputational risk for the brand. Thanks!.Version: 4.50.0
✓ Critical Piece Not WorkingPoints Calendar function has not been working at all for at least the past few months. With the “peak/off peak” situation this is a big issue because I transfer points thinking I have enough based on the estimated per night, but then when going to book, it doesn’t allow. It’s because one or more of those nights are at a higher point rate. The only way to see this in advance is the Points Calendar which every time I click on it, no matter the property, I get “something went wrong”. This is a pretty critical piece to not be working..Version: 4.56.0
✓ Keeps crashing....useless after updateApp use to work fine...after update the app keeps crashing....absolutely useless.Version: 3.0.2
✓ Poor poor poorI have just opened the App and it tells me, I must update, so I click update and it takes me through to the App Store and the app says Open, so I open and that takes me back to the App and that tells me I need to update and this loop goes on forever. It’s so poor for such a big company, to allow your initial interaction with your customers to fall at the first hurdle. You need to get a grip and sort it out or don't bother having an App..Version: 4.98.0
✓ Surely you could do better??I just don't understand how major international brands are happy to put out next to useless apps like this. It works well - sometimes. At other times it will randomly sign you out of your account so won't show current reservations. Since the latest update I can't log in at all. I can add one reservation manually but that's all. If this is anything to go by I will give the check-in and room key app a miss!!!.Version: 2.8
✓ App GlitchI bought an apple iPhone 15 pro , downloaded the app ( WORLD OF HYATT ) and proceeded to enter all my information… my membership number, name, email address and each time the icon get a GLITCH all my information is rejected. I tried changing my password, called customer support, removed the app from my screen and downloaded it again, checked all my settings associated with the app, tried adding facial recognition and NOTHING works, but when I called Hyatt to get help, my membership is active , my email is correct… all the information lines up on both ends.. except for the WORLD of HYATT app. It keeps popping up ( Error, try again). I’ve been trying for three days and no success..Version: 5.1
✓ PatheticDoesn’t support your iPad being length-wise - want to use your keyboard? Too bad. App itself is average at best. High end hotel? Get your tech together. This is bush league. Except bush league these days is better than this. Anyone rating the iPad version 5 stars has literally used 0 other iPad travel apps and has a potato for a brain. More likely they work for Hyatt’s marketing team. It’s seriously pathetic that years into this game your iPad app still can’t handle someone having their iPad sideways. Marriott/SPG 10x easier to use. You should fire your entire mobile team if they don’t have a real iPad app together in 3 months..Version: 3.40.2
✓ Can’t use the app to check in for your first stayI made a reservation at the hotel. Then I signed up for an account to try to checkin online. Nope, just an error message saying to contact the front desk. Okay well that’s exactly what I’m trying to avoid. Neat. They claim it’s to prevent fraud, but I had to provide my first & last name, email address, account number, and reservation number. What more would prove that I’m me? My birth certificate??? SSN? Also why not just say that in the error message instead of making me waste time trying to attach the reservation when it’s not even allowed? Useless app, stupid policy..Version: 4.39.0
✓ RubbishDon't waste your time - update is beyond rubbish, it's sewage!.Version: 2.4.1
✓ Still no iPad version?It’s hard to believe that it’s been 10 years since the iPad was released and *still* there is no iPad version of the Hyatt app. Many of us prefer using apps on our iPad rather than our iPhone because they are (usually) easier to read and navigate and generally offer a richer experience. I’m amazed that a luxury brand like Hyatt still does not offer a native iPad version. Really? Come on and get with the times. The revenue you lost just today from people like me who abandoned their search for a Hyatt property out of frustration with their iPad experience would have paid for it!.Version: 4.27.0
✓ Redesigned to crash?It's pointless redesigning an app if it's not tested properly before release. Simply selecting My Account makes the app crash so don't waste your time with it..Version: 2.0
✓ Great app. But crashes every time I try to make a reservationLooks great. But crashes every time I try to make a reservation. Even after hard resets..Version: 1.2
✓ Epic FailureAfter update, which I actually thought from the description that it'd be worthy, the app just won't start at all! Deleted and reinstalled, now the app shows no word but only pictures. Tried signing in, crashed. You are not doing this to your diamond member, are you?.Version: 2.4.1
✓ Unable to sign in.The app is pretty consistent with most of the Hyatt's offerings when I comes to technology. It simply doesn't work..Version: 2.1
✓ Terrible!Who implements an update that makes the app totally unusable? The app now crashes each and every time you try and load it. Fix this asap. You are a large enough organisation that you should be able to afford some testing of these before they are pushed through as 'updates'..Version: 2.4.1
✓ Can’t change passwordYou password forget system has been broken for a week. Can’t change password. Poor..Version: 4.14.0
✓ Big GLITCH involving HTEL RESERVATION bookkeeping!There is a problem with reserving a room through this app. My confirmed reservation was mixed up between this app & the hotels database so I end up checking in at a different hotel at walk in rate at 2AM in the morning. I got the confirmation email & the hotel manager can see it on their computer for the correct date but it shows a different date when you first log in. Hotel managers will not take responsibility, reservation management will not take responsibility , and customer service definitely won’t take responsibility. I have all the emails showing my reservation as evidence but they just pass the bucks around sending me around talking to everybody. What a waste of time & NEVER AGAIN will I book at a HYATT hotel..Version: 4.96.0
✓ Worst. Icon. Ever.Not even started the app yet the icon is so fugly.Version: 3.8.2
✓ Can’t login - surname not acceptedMy last name has a hyphen in it - the app doesn’t let you type hyphens in the surname field.Version: 4.87.0
✓ Good appGreat app, just needs more options for guests, maybe upgrade options and offers like the hilton app and accor. App can be a bit slow at times but does the job..Version: 3.10.3
✓ Easy to book but no updates if changes are made reservationThe app is great for navigating different hotels and options available. However, I have made several updates to the reservations (change from 1 king to 2 doubles and cancel 1 out of 2 rooms), but the information on the website/mobile app does not include the updates. Additionally, there are no email confirmations of the changes so it is difficult to have peace of mind that I will have the correct room and won't get charged for an additional room when I check-in. I did call to confirm the changes and they assured me it's in their system, but it would be nice to have updated information on their website and mobile app..Version: 3.20.1
✓ Just Does Not WorkI can login and then all I see is the animated tower and nothing else. It is simply pointless..Version: 4.26.0
✓ Doesn’t workJust downloaded new update, and constantly crashes..Version: 4.16.1
✓ App log outsThis app constantly logs me out. I have now reinstalled the app on my phone and it now not let me log back in. Luck for me the iPad still works as I have not deleted the app and reinstalled it as advised by Hyatt.Version: 4.51.1
✓ Useless until they fix itSince the 2 recent updates it refuses to even open. It has been more than a week and still no response. Happy to use other hotels..Version: 2.4.1
✓ Support does not help and the app does not workApp is still not working and support is no help, Currently this app does logs you out when ever you close the app and at random points while using the app. You then need to log back in because which takes while because you need to type your account number, last name, and password. The face ID feature also does not work. The Face ID animate like it was successful and still not login. Once they get this log in issues fixed this will be a great app. Member support also did not even attempt to troubleshoot. Reading the App Store reviews this seems to be a problem that has been going on for months now. Hopefully it will be fixed by the time you read this review..Version: 4.82.0
✓ HYATT - WORLD OF HYATT APP NOT WORKING PRPOERLYDisappointed with the app for members. I was in the middle of booking my preferred room when suddenly the app would not work and had my name and membership number auto filled but asking me to complete those to process my booking. As a result- I lost that booking and when I came back again the room was not available. I booked a room my husband is not particularly keen on and he wants to stay some where else..Version: 4.87.0
✓ Blank - no text and crashesApp totally in usable. Remove and re-download does not fix it. Needs to be updated urgently!! Otherwise pointless! Waste of time..Version: 2.4.1
✓ LoriI can’t even sign into the app to book a hotel.Version: 4.30.0
✓ Hyatt Sells our InformationI stumbled across a selection for privacy where you need to enter your details to stop the sale of your data. It’s bad enough they’re profiting largely from the hotel stay, they need to sell my data too. And I don’t trust entering my details in the form as that’s probably another way to sell my data. I will just remove the app and my account and stay at another hotel chain. And you don’t get points if the hotel is booked through a third party. No point having the program then or staying at Hyatt’s.Version: 4.55.0
✓ Not Ready for Prime TimeThis app is just not functional compared to other hotel chain apps. I chose a room and filled in all of the information only for it to not respond when finally clicking the book button. It wouldn’t tell me why I couldn’t continue. It simply didn’t respond. I could click other things on the page, just couldn’t complete the booking. When I killed the app to go back and try again, this time I didn’t even get this far. After selecting my dates, when I clicked on the room to book, it was using todays date to book the room. I backed out and tried again only to get the same erroneous result. I give up. :/.Version: 4.91.0
✓ Not working since 27May updateIf I could rate this 0 stars I would. I'm staying at a Hyatt tomorrow and I've had to resort to printing my reservation out. The app either crashes or when it does start there is no text to read.Version: 2.4.1
✓ Crashing; won't load :(The app will only load for me about 20% of the time, and when it does load, I can't log in or access anything. Hope this will be fixed before my next trip!.Version: 2.4.1
✓ What’s up with the rubbish app?!App won’t work and chat doesn’t either?!.Version: 4.85.0
✓ Too hard to find, activate membership & access appIf you search manually for World of Hyatt in the App Store, you will not find it. I could only get to it if I clicked on the link to the App Store if I opened the Hyatt email on my iPhone or ipad. Once the App is installed, 1- it only opens in portrait mode. So if you use a keyboard for your ipad, the App does not rotate to landscape. 2- Had trouble activating my membership, getting my password All too hard. If it cannot all be seamlessly and efficiently done, if I need IT Helpdesk to assist, I’m just not going to bother.Version: 3.37.0
✓ App no longer showing upcoming staysAfter upgrading to version 4.41.0 I no longer am able to view upcoming stays. Account details and past stays are fine.Version: 4.41.0
✓ Continually crashesMaybe you guys want to test your app before releasing updates, the app was down last night after the update and now it keeps crashing after the latest update, pretty poor from a five star hotel chain..Version: 2.4.1
✓ Simply does not work after updateArrived at a Hyatt today, only to find app kept crashing on open. After working out it needs a network connection to open, app then displays no text making it impossible to use. Delete/reinstalling makes no difference (background images/icons appear but no text in app)..Version: 2.4.1
✓ UI and bugsThe user interface is not fully compatible with iOS 7, also under iOS 7.1.2 open "my favorites" will crash the app..Version: 2.0
✓ Adding reservation to appI learned about the app after my I checked into the hotel and saw the Chromecast option. I downloaded the app and attempted to add the reservation thinking this was a cool feature of the hotel. However, I received an error stating my reservation could not be added and to see the front desk. The front desk could not figure it out so I contacted member services. They said I would not be able to add the reservation or use Chromecast because I was already checked in (1st day of 3). The fact that you can’t add a reservation to the app or utilize offered services just because I am currently staying at the hotel is not good service. I am still paying for the reservation and room and should be able to use the hotel offerings. It’s like I’m being punished as a customer for Hyatt’s lack of marketing or proper app setup. Please correct this..Version: 4.36.0
✓ VersionNeed an iPad version.Version: 4.5.0
✓ Cool but...Some destinations don't show up like in Portugal or so! Please update that!.Version: 1.6
✓ Still confusingThis app is simple enough to use, but frustrating still. I have several upcoming stays which don't appear, even after I've viewed the booking details in the app, showing my number of reservations as 0. My points tally is there, so why not my bookings? Latest update makes no difference, and the Hyatt app is well behind SPG for me...Version: 1.6
✓ Beware - digital key can disable your physical onesStayed at San Diego Manchester Grand Hyatt and kept finding my physical keycard stopped working. I had to line up at reception multiple times to get new key cards. Apparently when they create a on your mobile app digital key it disables the physical key. Very inconvenient. Not good enough!!!.Version: 4.91.0
✓ Just a really, really bad appHas always been awful, but somehow it manages to get even worse every time a new version is released... Shouldn't even bother releasing an app of this quality :(.Version: 2.4.1
✓ BuggyLogged me out every time. Takes me forever to get my current reservation. While I’m writing this angry comment I’m actually just sitting outside the elevator cuz every time the app logs me out it takes at least 2-3min before the mobile key can be used again.Version: 4.89.0
✓ Broken - can’t loginWhen people live on the road traveling they count on apps to work and when they don’t they often times move to your competitors app. If you’re going to update an app, here’s a little hint, beta test it first before releasing it and if you see tons of complaints of not being able to login, then realize that impacts your bottom line, and bonuses. Since I can’t use the app due to the incompetence of your dev team, I’m now booking on one of your competitors app that works. If I have time and think about it, I may check your app to see if it’s fixed but until then, consider it lost revenue.Version: 4.97.0
✓ Annoyed at BestI am very surprised to see how well this app has been rated and reviewed. Besides the constant technical issues, this app is completely basic and extremely lacks interactive use. There is no real digital platform transition with this app as most everything is directed to “Go to the front desk for assistance,” when that should be the main thing the app addresses. Having something like a chatbot or just something more streamlined where the user can handle their stay without having to go to the front desk to handle everything. The Digital key and check in process on this app is horrible and very spotty depending on what location you choose. Most of the time the Digital key crashes and I end up going to the front desk anyways, making this whole app useless..Version: 4.83.0
✓ App is getting worse and worseThe latest update might have fixed some bugs but it has introduced plenty more! The biggest issue being the need to login again every 5 seconds. Until this is fixed the app is totally unusable 😞.Version: 4.97.0
✓ Looks the partReservations crash every time so cannot access, which is arguably the main reason anyone would have the app. Need to fix it pronto!.Version: 2.0
✓ Bugs.The recent update has a bug. You can’t view or see upcoming stays, this has only happened since the update. To see upcoming stays you have to enter the details and reservations number but you can’t make changes or anything now. Definitely a bug. Hope they fix this asap..Version: 4.50.0
✓ App needs common sense workAs a seasoned traveler who has millions of air miles and literally thousands of hotel stays at everything from high end (Waldorf Astoria, Mandarin Oriental Shanghai) to stays at podunk remote villages (“My Place” hotel in Ketchikan Alaska) I have booked my fair share of hotels. Hyatt used to be a favorite of mine with their old loyalty system when I frequented NYC and D.C. Lately, I have started to stay at Hyatts again. The app is clunky and makes it far too easy to double book rooms when trying to book. Asking about early check-in/late check out AFTER I have already booked is a huge mistake. I’m trying to give Hyatt a chance because they have nice properties. Make the app user friendly and intuitive (like Marriott’s and Hilton’s) and you’ll keep a customer..Version: 4.30.0
✓ Cannot loginHave never been able to login. Deleted, reinstalled, waited for new versions, clicked in “contact” to get a blank screen..Version: 4.85.0
✓ Crappy appFor no reason I can no longer see my upcoming stays. It’s been 2 weeks since their last “update” to their app when this occurred. Obviously it’s not an update if the app no longer works. Their customer service tried to school me on how to use my own iPhone to fix the issue to no avail. I think I know how to use all the functions on my phone y’all! Guess what? None of your solutions worked. Still can’t see my upcoming stays. I have to laugh because when the app opens it says where to next? Evidently nowhere because I can’t see my upcoming stays so I guess I’ll be staying somewhere else!.Version: 4.41.0
✓ PasswordConstantly have to relog in and reset password. Not very useful..Version: 4.90.0
✓ How to go from Good to Amazingly PoorApp, since update, crashes on launch. Seriously Hyatt - you would think you would test before launching. Also don't get why you haven't updated the app again following the latest scathing reviews..Version: 2.4.1
✓ Doesn't work, doesn't load - disasterDisaster.Version: 2.4.1
✓ App no longer worksFrom a great app it was up until a month or so ago, it is now a disaster as almost nothing in it works. Sad, and a very poor reflection of Hyatt otherwise excellent brand..Version: 3.21.0
✓ Credit Card Input Form BrokenI found a bug. When trying to use points, it will still ask for your credit card (CC) info. In my case, my CC already expired, so I had to enter a new one. But after entering a new one, the action button to continue and confirm the reservation was not responsive. So I cannot make a reservation. As a workaround, I had to enter the new CC info in my profile in advance and went through the whole booking process. Selecting the CC from the dropdown during reservation didn’t block me from continuing the reservation. I think there might be a bug with your CC validation logic in your reservation confirmation page that blocks the reservation..Version: 4.92.0
✓ Don’t botherI can’t even login even though my username and password is exactly the same as the website (that works) - so far away from the Marriott app. Nowhere to get help and support.Version: 4.2.1
✓ Worthless RrwardsBooked a room for 7 nights. Wanted to use points for 1 of the nights. Was told that I couldn’t use points on the first night or the last night because room “not available with points. ( so much for “no blackout dates”). If I used the points for a midweek night, my room rate went up $50 per night. A few days later, I receive an email response to my rating that apologized and gave me a phone number to contact. I called the number and I was placed on hold for eight minutes. Finally someone came on and explained to me that basically, that’s the way it works..Version: 4.77.0
✓ DavidChecked into Hyatt House Harry Hines. Bathroom in bad shape. Faucet loose, floor tile loose, shower door handle loose…..asked front desk to fix but nothing was done when I returned late from work..Version: 4.39.0
✓ Old App BetterNew app is so slow; plus won't let me add any hotel favorites, so also buggy..Version: 2.0
✓ Can it do anything without crashing?View reservation - crash. Log into gold passport - crash. That's the two things that I would like to do with the app and I can't!.Version: 2.0
✓ Does it even open?Just get the he page and then try to open anything else and it shuts down. Hopeless!.Version: 2.1
✓ Hyatt appIs good for booking however doesn’t provide digital key so that one can bypass checking in. This is a standard option in competitive hotel apps. For someone like me that is in hotels 3 days a week it’s an unnecessary time waster to go through a line and person to obtain a key..Version: 4.83.0
✓ Occasionally Double Books - keep an eye on your bookings!While booking through this app is fairly easy and convenient, and I enjoy Hyatt overall - be very aware of your bookings! I was double booked for a reservation, thought it was just a glitch on the screen (I.e showing up twice), but upon further inspection I was billed for a “no show”. Customer service has been supremely unhelpful in issuing a refund for the double booking, and when I checked in at the hotel no one mentioned the second reservation. I only discovered this glitch after catching another double booking this week (and realizing I needed to cancel it). Highly recommend checking kind all bookings - if you see it twice, cancel one of them..Version: 4.82.1
✓ Hyatt doesn’t want guests with old iPhonesHyatt completely broke their app for anyone using a device without iOS 15 or above. They apparently don’t want business from people with older devices. Response to developer response: please stop lying and being lazy with your coding. There are no unique security issues with iOS14 with respect to member data. Most likely, you are forcing the app update to implement the new digital key features. Anyway, I deleted the app and will stop staying at Hyatt properties in favor of Marriott, whose developers somehow figured out how to allow their app to continue to work with iOS14..Version: 4.86.0
✓ Older version not workingOlder version doesn’t work anymore. Not handy if your device is not compatible for the new version..Version: 4.102.0
✓ Doesn't workAll text fields blank......???.Version: 2.4.1
✓ Does not stay logged in!!?.Version: 2.8
✓ Not workingAfter update the app is not working at all. Just it crashed. Get it back mine. Keep asking the customer service team aka Hyatt Concierge via email and tweets, however, nothing to change and ignoring from them. How the entire team nothing to do for almost 2 months after new app launched? Useless..Version: 2.4.1
✓ App not workingKeeps crashing after update! Get it fixed!!!.Version: 2.4.1
✓ Can't login to the appI cannot login to the app with my Hyatt login details, it just hangs when I try. Account works fine on a computer so presumably the problem is with this app..Version: 2.4.4
✓ Cant loginLogin is broken....Version: 2.8
✓ Keeps crashingApp keeps crashing since last app refresh to fix crashes! Great hotel chain sadly plagued by IT issues all the way down to the website..Version: 2.4.1
✓ Clean design but not stableEasy access to you membership details and book hotels. Would have liked to use the apple wallet feature but crashes every time!.Version: 2.8
✓ Upcoming stay shows no recordI’ve done everything but my account upcoming reservation is now showing up on neither web computer account nor app account. Thinking I didn’t make reservation I double booked, so had to call Hyatt to verify and correct. They don’t know why this is happening, don’t know if this is just me or if others have same issue. Wonder if anyone was charged for room for no show thinking they cancelled reservation but double booked so only one was cancelled; or showed up at hotel and found out they have double bookings..Version: 3.47.1
✓ Doesn't feel nativeThe UK feels very weird..Version: 2.2
✓ Adequate but since last update can't loginThe latest version won't let me login to Hyatt passport. Plus the app support link goes to a page WITHOUT any methods to actually contact Hyatt about the app. Really poor implementation..Version: 2.8
✓ RubbishUseless . Crashes and now no longer adds to passbook.Version: 2.6
✓ If you want this to work set your phone languageIf you want this to work change your phone language to English instead of English UK .. Sort it out !!.Version: 2.4.1
✓ Fix it please!Just like the new loyalty program itself, the app needs to be fixed. The membership card cannot be added to Wallet and you can't scroll down to the bottom while viewing past stays.Version: 3.9.0
✓ Mediocre at bestWhere do I start… just use Marriott app, learn from them.Version: 4.96.0
✓ Missing Key FunctionalityThe app does not include key functionality such as cancel reservations, modify reservations, or checkout. If any of these are included, they are not intuitive at this time. These seem simple to add and improve convenience tremendously, especially when the “Text the Hotel” function seems to receive no response. Recently had an encounter where there was a checkout line in the morning, so I figured I’d checkout remotely. After attempting to checkout via the text function and calling several times through the day, I never talked to a person and was charged for the night (despite leaving by 6:30am). Improved app functionality similar to other major hotel chains such as Marriott and Hilton would have made this a non-issue..Version: 5.0
✓ RubbishAn absolute rubbish waste of time. Continually have to enter your card number and password. Numerous login unsuccessful login due to technical issues. Constant error "invalid argument to table ipairs" Never been able to generate a passbook page.. Not worth the time it takes to download. Needs binning and re writing perhaps with a little more thought to how people use it and what they want from it.Version: 1.8
✓ Tried installing twice on iPhone 12 and it does not workWhat a joke. The first time it hung on some day/night transition and the second time it hangs on a white screen..Version: 4.26.0
✓ Totally uselessCrash every time when trying to view reservation..Version: 2.1
✓ Just not good enoughStill waiting for a simple app update to be fixed !! Does anyone at Hyatt actually read the comments posted ...... Come on Hyatt !.Version: 2.4.1
✓ OK, but needs a bit of workAn update to support the larger iPhone 5 screen would be nice, as would a setting to control the temperature displayed (i.e. most of the developed world uses CELSIUS) - or even better figure it out like other apps do from the locale settings..Version: 1.5
✓ Cr@pCr@p.Version: 2.4.1
✓ Stopped workingAfter installing the latest version the app wouldn't start at all!.Version: 2.4.1
🙂 World of Hyatt Positive Reviews
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⛔ World of Hyatt Problems
