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Restaurant.com App Complaints & User Negative Comments 2024
Restaurant.com app received 50 complaints, negative comments and reviews by users. Have you ever had a bad experience using Restaurant.com? Can you share your negative thoughts about restaurant.com?
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Restaurant.com for Negative User Reviews
✓ UNABLE TO LOG IN AND REDEEM ANYTHING?!For several weeks I have been trying to log into my account in order to redeem any of my codes. • Cannot log in • Cannot change password, even though I know I’m entering mine correctly. I entered my email address to be sent a link and 1. it did not recognize my email 2. when it does recognize it, a link to reset it is not sent??? • I have sent inquiries about the problem and twice have received generic emails on troubleshooting that does not address my problem?! It keeps sending that same email. • I once sat and waited about 15 minutes for my log in to open up to my account. I got disgusted and quit. • I wish I’d read the reviews here before doing business with them. I could’ve saved myself a lot of aggravation and expense. • In 2 days I am filing a complaint with the BBB if they don’t resolve this satisfactorily..Version: 3.0.1
✓ CertificateIve used this a few times and ive had good experience but this last time i used it PT bq food was desisting the polish sausage was old dried out and i also got a cup not a bowl ot container i recived a small white hot cup (like coffee is served in) with a piece of aluminum foil )ripped) and put on anyway and the mac n cheese was cold dryed up zero moisture to it burnt on the edges that had been sitting for along time and to be served this good really brings disappointment to my heart its totally the bottom of the barrel and it used yo be my favorite their fruit was fresh and so good and i was imbarrased for them.Version: 3.0.1
✓ Clunky and slowLove the concept of this and have used their website quite a lot over the years. However, this app is terrible and it’s been terrible since it launched. It’s extremely slow, has a terrible user interface, and difficult to use for browsing and exchanging. I only keep it for redemption but slowly losing faith in this product all together. All of the money I spent for certificates, I may just give up since I can’t even log into the website without issues now!.Version: 3.0.1
✓ Where is customer service not assessable for the blind and visually impairedFor the restaurants of my choice… I paid one price that would hold the value of a higher price… But in the small print basically it’s like a coupon when you’re purchasing for catering. I thought it was a self discount. By saying that I basically cherie McKnight 84 mean I thought it was a $25 restaurant card that I would be able to used as specified restaurants. I basically had $25 off of a $75 purchase. I don’t think I’m going to eat $75 worth of food by myself nor would I order a bunch of food to save $25. I also have a card in the email said it would expire. I try to find something to my liking but I’m also visually impaired and it’s not 100% assessable for the blind and visually impaired. I’ve been trying to find a customer service phone number which I cannot seem to find navigating with a screen reader on my phone. Hoping this review will have someone reach out to me. I am praying that happens because I don’t want to lose $50 worth of merchandise..Version: 3.0.1
✓ UnusableI have tried to use this app 3 times now at the ice cream shop I have the certificate for. It’s the same thing every time. I try to login but it says my password is wrong so I do a forgot password. The email comes through but when I try to change my password it just spins forever. At this point I pay for the ice cream. The next day on a desktop site, I am able to change my password and login. The next time I’m at the ice cream store, the app has logged me out and I get to perform this process all over again. I guess I need to print the coupons, which defeats the purpose of using the app. Disappointed..Version: 3.0.1
✓ Problem appThe app was good but NOT ANYMORE.Version: 3.0.1
✓ Lags way too much!!Purchased a certificate with my gift card to eat at a restaurant in my area and it doesn’t load on my account! I sat in front of the restaurant for 30 mins, reordering and reordering the certificate deal, 25$ off for a 50$ or more bill, still not working. Ended up driving to another restaurant and eating there, get home and my email has 10 confirmations letting me know my certificate orders went through and is ready to be redeemed. I rarely use it and it happens everytime. Fix the lag..Version: 3.0.1
✓ Going brokeI’ve had negative results as well. It was a treat for my husband & I to be able to go out to eat. So after enjoying a meal that should’ve only cost …maybe $10-$15 actually cost us half of our weeks worth of groceries. This is just wrong. Am I supposed to look cheap in advance and ask them to check to see if it works??? Or just buy the cheapest on the menu so it won’t cost us so much when the certificates don’t work…Not Good for my Family.Version: 3.0.1
✓ Accounts goneMy 4 family accounts are gone. I can’t log on through the app or website. The error message tells me I need to contact customer service. They have pretty limited hours and I’m not going to sit on hold for hours. T-Mobile has a $25 credit offer this week. So much for the credits. I live on Long Island and most of the restaurants are 75 miles away in Connecticut. Gas and tolls would make this a very expensive meal. There’s almost no restaurants within 25 miles. You need to repopulate your offerings and after 4 years maybe it’s time to update your app. I must get 2 or 3 emails a day which I’m going to unsubscribe from because this app is worthless to me..Version: 3.0.1
✓ Poor service, sketchy programsFeeling like the whole program is now a hoax. Used it years ago and got legit deals at various good restaurants. Was easy to buy and easy to redeem. Now, they are for crappy restaurants and I have many hundreds of dollars in coupons that we purchased but cannot redeem them. I encounter obstacle after obstacle. I’m a smart guy but cannot figure out my way through all the road blocks. The 800 number for customer service is bogus. You select your options but it hangs up on you EVERY time. So frustrating. Can’t get my questions answered thru the online help app. So that leaves me with hundreds of dollars in coupons that can’t be used. Stay far away..Version: 3.0.1
✓ Who ever made this app should feel ashamedIt doesn’t find local deals correctly unless I just go back and search by zip. It logs me out every time I use it. I’ll be glad to use my final certificates and be done with it. The service is only good for two places in my area but my review is mainly on how crappy this app is. This thing feels like it was designed by people who make those malware pop ups, they have an annoying people up that takes 2/3rds of the screen for their own site. Edit: went to use my last coupon, restaurant doesn’t honor it. According to them they told the site and they won’t take them down..Version: 3.0.1
✓ Terrible appI’m not sure how this app got such high reviews, it’s barely above useless. When doing a search it shows a handful of restaurants, and if you click ‘show more’ a thinking icon comes up and it never loads any more. Frustrating that I have to keep searching various different zip codes because the page never shows more than that same small handful. Also ‘restaurants near me’ shows a random smattering of places from all across the country, nowhere even close to me. The only thing good about this app is the ability to show your certificate without having to print it out. Every other ‘feature’ is pretty much useless..Version: 3.0.1
✓ Do not bother !!Okay so from day 1 I was not impressed I was supposed to get my $25 certificates for $3 that did not happen and straighttalk was promoting that . 2 when I bought certificates I went to use them could not use them at the place they were bought for they said they didn’t except them. 3 YOU CANNOT get anyone to answer the phone to help you !!!! I would not use this app if it seems too good to be true probably is !.Version: 3.0.1
✓ Nice looking but can’t useThe app does not work as it should it is very difficult to redeem codes as well as finding restaurants in the area I am not sure at this time at time if it will work in my area at all. The app is not very easy to use when you go to redeem a coupon I guess you have to make sure there’s restaurants in the area before you can redeem it. I put in two coupons $25 each but only one shows up. It looks like a lot of work went into the app but it looks like it was also rush to production before fully testing.Version: 3.0.1
✓ Popovers, Simsbury,ctI stopped by today out of happenstance. The staff continues to be ill mannered & off putting. They act like they are doing you some sort of favor, to serve you food ( that you are paying for!). The name of the restaurant IS Popovers, yet it is an ordeal to get these items served to you! How ridiculous & absurd! The staff continues to discourteous & downright rude! They cater to the in crowd, and if the don’t like you, they treat you like swill! They are extremely bigoted, against single diners, for example!I know this site only wants accolades & not truthful reviews. Every time I go here, I end up feeling uncomfortable & unwelcome! Charmed I am sure! The server actually had the audacity to tell me where sit! Just to have attitude on his part!; what is the problem?! Yes, I know the six foot rule, and can conduct myself accordingly!!! How rude!!! This site only wants “positive “ reviews!; how one sided can we get?!!?!.Version: 3.0.1
✓ Total scamHorrible app and site. Not user friendly at all. Then the site offers a “dining discount pass” which not a single browser will open because it has too many redirections which makes your device, equipment, and accounts vulnerable. Choice of restaurants is horrible. I’ve tried using the cards in DC, Miami, and San Francisco. Most of these horrible restaurants require you to purchase $50-$75 to even use the card and some even have “blackout” days. This company should be shut down and the owners prosecuted..Version: 3.0.1
✓ Not user friendlyThe app, as well as the website, are so difficult to navigate. You have to log in to multiple sections of the app, if you navigate away, you have to log in again. I have gift cards to use, but when I add a certificate to my cart, there is no way to use the gift card toward it. If I try to purchase a certificate from the gift card page, it just takes me in circles and doesn't actually let me purchase a certificate. I've had these gift cards sitting in this app for almost two years and am unable to use them..Version: 3.0.1
✓ Worst coupon appSo I originally got this app because I had a deal. I believe it was by one $25 gift card and get two. So that means $50 total. I went to go use it at a restaurant. The only reason we picked that restaurant was because they were on the app. The restaurant didn’t let us use it and didn’t understand it. So OK one down, let’s try another. We find another restaurant, most of these restaurants require huge minimum orders to use little bits of these gift cards. Or they just don’t take them at all which means we can never use the money that we put in. Avoid using this app, it’s horrible..Version: 3.0.1
✓ Frustrating appThe app is a real pain, it makes me log in every time I touch a new button, freezes constantly and there’s no option to combine all the cards into one or use multiple on a purchase. The certificates when I can get in to the app to redeem them are great but the frustration keeps me from using it more. If it worked better I would purchase them rather then just using ones I’ve received as “incentives”..Version: 3.0.1
✓ Absolutely the worst I've ever owned!!.Version: 2.1.9
✓ UnusableDespite the words “easy” and “ease” being used over and over again, this app is, as far as I can tell, unusable. When you seek instructions you are told to click buttons that aren’t there. If you want help, you have to make yourself available during work hours. There is an option to email a question, but nothing so far has lead me to believe I’ll find any competent help via email either. Deleting this worthless app might be the better option..Version: 3.0.1
✓ Avoid this rip off!I received a gift certificate to this site. They had very few places to offer but are (very slowly) adding more. We finally used the first card after deciding to make the trek to try a restaurant from the list. The deal we selected was $15 for $6, minimum spend of $30 at the restaurant. Sounds good, $6 of my GC used and we’ll spend $15 cash there. Nope, not how it works, they take $15 out of my GC. You’d be much better off just using cash, or check out something like groupon for actual deals!.Version: 3.0.1
✓ Customer service is a jokeI contacted customer service because I noticed both of my $25 certificates are gone. They were there one day and then the next, gone. I emailed them and they replied with instructions on redeeming and exchanging certificates. There was no real person to help. That was on July 3. I replied again and asked for help and asked them to refer back to my original email since it had nothing to do with redeeming or exchanging. They replied with the same email. The email contained no phone number or any other emails to contact them for help. Instead, it recommends you download the app. So just a warning, if your certificates don’t work or they disappear even after you’ve bought them, good luck..Version: 3.0.1
✓ Out of BusinessJust order a certificate today for a relatively new pizza listing, had never heard of it, but nice menu and good reviews, so we were excited about going to dinner there tonight. Looked it up online, and started to get suspicious. A couple listings said “Closed.” Dug a little deeper and then called, line disconnected and it was permanently out of business. I understand it is tough times for restaurants, but to still have listings and take money for a business that doesn’t exist is disingenuous. Was looking forward to a new dinner experience, only to be taken..Version: 3.0.1
✓ Restaurant certificatesMany of the certificates that I try to use either are no longer in business or they refuse to honor the certificate. When a restaurant is out of business I should be notified by email from you rather then I make a special trip to the restaurant to see that they are closed. Restaurants should be required to sign a contract with you rather then when I go there they refuse to accept the certificate.Version: 3.0.1
✓ MediocreWhen trying to exchange for a restaurant certificate the app kept closing. It took a good 1/2 hour to finally get one exchange done. This should have been worked out before making the app available..Version: 2.1.9
✓ Not user friendlyI’ve tried to figure this app numerous of times. Great concept but needs a lot of work. Signing in is tricky at first since it does populate my auto filler instantly. Unable to auto generate my certificates is a pain since I have bought multiple. When I finally used it my transaction at the merchant was quite interesting to say the least. They didn’t recognize the procedures to accept my certificate and had to actually manually apply my discount. I was under the impression the certificate would cover the cost at purchase in which I’ve seen now that it only applies towards discounts from what I have seen. Looking through the merchants profile through the app is awful. Menus are hard to read and products are hard to differentiate from when picking sizes. I hope they can get this fixed. I would really love to see this app win..Version: 3.0.1
✓ Such a scamNot only are the app and site incredibly difficult to use, but it’s all a scam. You essentially get a coupon for a restaurant that no one has heard of (with the exception of a few fast food places) and must purchase at least twice the value (at the restaurant). I don’t want to make a $50 purchase at Burger King. Also, I want to be able to combine my certificates, but as soon as you enter one, the other disappears. And I couldn’t even enter them on the app. Now to go find a reason to spend $50 at Burger King.Version: 3.0.1
✓ SCAM! SCAM!! SCAM!!!I’d give this ZERO STARS if I could. I tried for HOURS to redeem a $25 gift card I earned. $15 of it bought a solitary $15 deal it kept defaulting to leaving me with $10 credit. Then I tried to use the remaining $10 to purchase ANYTHING and no matter what I tried, the system KEPT DRIVING ME AROUND IN CIRCLES!! Then I got a stupid email stating they were giving me a 40% discount but when I tried to apply that $10 to the discount- AGAIN KEPT GOING AROUND IN CIRCLES!! **WHAT THEY WANTED IS FOR ME TO ADD A CREDIT CARD AND PAY FULL PRICE WHEN I ALREADY HAD A CREDIT OF $10!! Ridiculous! Buy/earn a $25 gift card- only let you use $15 of it then wants you to pay full price cash for a “discount” they give you WHILE THEY STILL OWE YOU MONEY!! THIEVES!!.Version: 3.0.1
✓ GarbageDoes anyone that works at the company actually use this app??? Tried multiple times to use filters without success. Put within 10 miles and the first “x” number were all 10+ miles. Half the time the address is overlayed with the restaurant name so it’s difficult to read. Map option does not update so most restaurants aren’t included in the map view. Account access is spotty. If you exchange your certificates it won’t let you view your others until you actually use the exchange credit..Version: 3.0.1
✓ This website is a scam!!!!I downloaded this app based on the recommendation of a Youtuber who also uses apps such as Ibotta. This app is such a scam. On their front page, they offer a “voucher” - 10 for 25 certificate for some major chain restaurants including Panda Express or Burger-king. I bought it, and it turns out what I bough is not a certificate but a discount pass which grant me six months membership to their deals. Let alone the whole process of trying to figure out what to click is extremely confusing and frustrating. This app should be taken down, I don’t understand why there are so many good reviews, I am going to get my money back!!!!.Version: 3.0.1
✓ Painful to use! Buggy!They can do a lot better! Search based on location doesn’t work. Not user friendly..Version: 3.0.1
✓ UsageI have been trying and trying for just over 2 months to figure out how to use the rewards I purchased but nothing is what it seems!! I have followed every instruction given and yet using the app has not helped. I thought it was just me so I asked my 20 yr old to help me as she is gadget wise but she too eventually got frustrated with the process of trying to redeem whatever it is I paid to get! Do I find deals and order them? Do I find deals and use on the spot? Or Do I find deals and print out the coupon? What the heck is the process???.Version: 3.0.1
✓ App is very frustrating to useThe gift card service provided is very helpful, but using the service via the app is a huge pain. Can’t save log in details, and it logs you out after a very short period out of use. Also is slow to show a gift certificate you’ve ordered in the app. Recommend using the website to order the gift certificates, and just using the app to redeem them at the restaurant..Version: 3.0.1
✓ App Needs Serious UpdateFirst, you should only have to log in once per use! You should not have to login every time to change from “my certificates” to “my account”! You should not have to keep logging in!!! There should also be an option to never have to login again, but the multiple login per session is ridiculous! Certificates: Once I am in and scrolling through my certificates, the full address should show. As it is now, you can only see the street address—not the town. I have certificates is several towns. I cannot tell where it is. Also, (in this view)you can only “exchange” or “use” — you cannot click the restaurant name or icon and get anymore information (location, menu, etc.) Certificates disappear (without notice). Sure they (probably) become credits, but there is no notification that they disappeared—there should be... and there should be a reason. There have been restaurants where I know I have purchased a certificate and it disappeared—no notice. Sort: you cannot sort your certificates. They just come in some random order, I think it might be the order they were purchased? You should be able to sort alphabetically, as well as location, and dollar amount..Version: 3.0.1
✓ Absolute worst and useless appI was gifted several unused certificates and the app constantly asked me to log in as if it never recognized me returning. It never added the certificates to the account and only gave me options ton”redeem” which meant I would have to use right away. I’ve tried contacting them and it’s the absolute worst site and app to ever exist don’t waste your time or money. It’s unfortunate because smaller restaurants suffer as a result of this terrible app.Version: 3.0.1
✓ App problemsI signed in on the app and tried to check my certificates Once I clicked certificates I needed to sign in again. When I clicked accounts I needed to sign in again. Clearly something is wrong however I refreshed my browser then turned the iPad off and still had the same problems. Additionally I had purchased certificates 2 weeks ago but when I looked at my account the certificates weren’t there so I had to add them again. This app is the only app that I’m experiencing difficulties with..Version: 3.0.1
✓ Clunky and far from worth it.Though not an outright scam since I’ve been able to use a few of the coupons, you will end up paying dearly in time and hassle for paltry savings. Often times the site and applications throws up obtuse unhelpful error, as when you are trying to change a coupon to a different restaurant. For the last 24 hours ive been unable to login or change my password, being told only (and repeatedly) to try later. Even if it happens to be working, the whole process is slow, clunky and unintuitive, and your server probably won’t be thrilled to see it either. Avoid this app. and company..Version: 3.0.1
✓ Crashed!If your app does not have data of other contries then you should not set available to download. App crashes if no result found in location. I rate 3 star for graphics interface, but 1 star for all.Version: 1.1
✓ Awful app - not user friendlyOnce logged on, you can exchange certificates. However app is very glitchy & usually you have to log off in order for the exchange to process. Whatever you do, DON’T hit the back button because this app will undo everything you worked so hard to do. I wish they would just give a refund for unused certificates but that’s not an option. Hate to waste money but trying to find restaurants that still participate with this company is a struggle. Also their “filter” option gives you 2 options and their “map” doesn’t work. Hate to use this to exchange certificates from 2012 but also don’t like wasting money..Version: 3.0.1
✓ Never works on phone when needUsed at home to print coupon—worked fine. Yesterday we were out and decided on a restaurant near our location. Tried to get online most of the meal—good internet signal. Finally on after turning phone off and on twice. Called up certificate/deal. Wanted to force me to purchase with credit card. Did not show my account balance (about $95). Ended up paying for the meal. Got email from them trying to get me to buy it again for more savings. DUHHH. ELVIS HAS LEFT THE BUILDING!!!!.Version: 3.0.1
✓ Have Having to Sign in Every Few MinutesThe entire benefit of an app, I thought, was to make my experience more convenient that the desktop site. When I go to a restaurant to use a certificate I have to sign in. Then, 10 minutes later when I wish to redeem I need to sign on again. In fact, no matter how frequently I use the app, sign in is required (no option to remember my email address or password) EVERY SINGLE TIME and every singe purchase. I give up..Version: 3.0.1
✓ App is slow and cumbersome - waste of timeFirst of all- don’t t like the restaurant deals, but that’s not about the app. I would not spend money or transfer your airline miles to this platform! Trust me. You have to buy to get a deal. The app is buggy and slow- the interface is frustrating when trying to find restaurants close you. Worst app I’ve downloaded but I’m stuck with it because I have certificates to use that are very hard to redeem..Version: 3.0.1
✓ Bought gift cards but can’t find a place to spendI bought what seemed like a great deal, $24 for $200 gift cards. Sounds great, huh? I’ve tried to use these cards 4 times so far. No luck at all. First of all the restaurant options were pretty slim, all obscure places I have never heard of before with non-encouraging reviews. When I finally got courageous and pick a place, I couldn’t believe it. The only lady working there didn’t know what I was talking about when I mention the card, secondly, the place was filthy. Same thing happened the other 3 times. All gross places that you wouldn’t want to eat at even if it was for free. I’m stuck with these cards now. Very little hope it will ever work out..Version: 3.0.1
✓ Not many cities or restaurants to choose fromI had received this giftcard/coupon a while ago for a fundraiser and just now downloaded the app due to the negative reviews. Within minutes of using it I realized there was no hope of redeeming my $25 giftcard as the closest restaurants and dining areas to choose from were about 2-3 hours away, even while I live in a city with numerous restaurants-big and small. It would be very helpful if there were more choices for cities as well as available restaurants. If there were this app and or company may receive a higher rating..Version: 3.0.1
✓ Account setupWhat a horrible experience, seems like you have to call to do account setup because no verification links are sent. I am a new user and I can’t create an account, the app is so buggy, if I select to create using my email I receive error: “Your account has not been verified please call customer service “ and when selecting to create using Facebook account, error “ App Not Setup: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions.”.Version: 3.0.1
✓ Not like it used to beWhen I originally joined, there were so many restaurants to choose from. I enjoyed exploring many new restaurants and getting a great savings at the same time. Over the years, the number of restaurants have become so few and the denominations so minimal, not hardly a bargain any longer. Now I am left with so many certificates and nowhere to redeem these larger demonizations. Why aren’t they getting more restaurants?.Version: 3.0.1
✓ Slowest app everI received an email from this website saying I had certificates that I hadn’t used, I had forgotten about them. It seems that some of the restaurants were no longer participating so I had the option to exchange them. I did that and then when I went to use them they were no where to be found, mind you it took me a solid half hour to just get logged in, the website is so slow. I tried logging in on the app and had the same slow experience. Looks like I lost my certificates anyway! All crap!.Version: 3.0.1
✓ Not worth the timeI received these ‘free’ dining bucks for going to a time share pitch. Most restaurants were less popular. When I searched my hometown, I recognized 2 of 15 listed. I had to load the bucks to the app. Then I had to use the ‘bucks’ to purchase certificates for each individual restaurant I wanted to use them at. My first particular restaurant offered $5 certificates, but I could only use one certificate per visit (no matter how many in my party or how much my bill was) and had to have a minimum purchase of $10 to use it! The app doesn’t remember, I have to sign in each time. A pain to use and not really worth the savings..Version: 3.0.1
✓ Made purchase no certificateI have been trying to reach somebody for two days and no one has called me back in regards to my matter. I have the receipt and I ordered one of the certificates and when I look under my login under certificates it says I have nothing and I purchased nothing but yet I have the receipt and it took the money out my account . I have been asking for someone to please give me a call back or if not I would like my money back.Version: 3.0.1
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