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- 90.1SAFETY SCORE
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Türk Telekom App Complaints & User Negative Comments 2024
Türk Telekom app received 78 complaints, negative comments and reviews by users. Have you ever had a bad experience using Türk Telekom? Can you share your negative thoughts about türk telekom?
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Türk Telekom for Negative User Reviews
✓ Other languagesPlease add English language to your app really it’s hard to manage the account with 1 languages I hope to see it in the coming update Good luck.Version: 9.8
✓ Niye ya ???5 aydır aynı paketi kullanıyorum artık Değerli musterimiz, bu paketten faydalanmaktasınız diye bir mesaj alıyorum. Çok avantajli diger tekliflerimiz için web sitemizi ziyaret edebilirsiniz. B001 “ açıklama olmadan !!!.Version: 9.6
✓ Her şeyin problem TelekomNe para yüklenir be paket satın alınır. Rezillik.Version: 9.9.7
✓ English version please!!!The app and everything works well but my question is why it doesn’t have an english version?.Version: 10.0.0
✓ UnreliableUnfortunately, this app works only half the time. It has serious connection problems and it also reverts some settings like touch ID authentication after a while without the user’s consent..Version: 9.0.3
✓ Language OptionThe ability to have the App in English would be a great help.Version: 9.7.1
✓ Memnun degilimOnaylamadığım tarife ye yüksek tarifeye yükseltiler, şikayet ettim,2 gün icinde geri döneceklerdi,1 ay oldu,kimseden geri dönüş yok. Başka şirkete geçeceğim.isleri gucleri hep yalan..Version: 9.4.2
✓ Vasat servisBedava veriyon koyrat yaparken 10 gb diyor turkcell den iyi diye geldim yok efendim her cuma sil süpür işim yok bunu takip edecem internet te söylenen değil yarısı acente sahtekarlıgı hiç memnun değilim pazartesi yeni şirkete gideceğim.Version: 9.9.7
✓ Not workingYou are not able to pay with your card, app quality is trash.Version: 9.9.8
✓ Applications for at work if you’re not citizen.Turkish telecom is the most exclusive in the whole world. The login and balance check is not available unless you became any kind of resident of the country. You either have to be Turkish or have a Turkish residentship in order to login and check your balance. This is ridiculous I’m the 21sr century for any tourist. If you wanted any Turkish hospitality - you definitely won’t find it within any telecom operators and telecom applications..Version: 9.9.4
✓ Sold to tourists without translationWhat is the point of this service if it is being sold to foreign tourists and you lack basic translation service. This is amateur hour..Version: 9.8
✓ English languagePlease add English language. You should also add the option that the user can limit data usage when there is no prepaid package..Version: 9.9.2
✓ Need more languages in appFor the convenience of foreigners, please add additional languages.Version: 9.9.7
✓ English menu & language?!Why there is No English language and menu option in such well branded mobile company, how your bilingual customers will be able to use the app ?! Is it only for Turkish people to buy and use ?!?!.Version: 9.5.1
✓ Organize suç örgütüsünüzFaturalı hattımı taahhütüm bittikten sonra tarifemi ben seçmediğim halde bana sormadan onay almadan en yüksek fiyattan işleme koydunuz. Ayrıca kullanmadığım halde limiti aşımı yaptığımı iddia edip benden ekstra para aldınız. Hakkımı helal etmiyorum..Version: 9.5.1
✓ Not user friendlyNot user friendly.Version: 10.0.0
✓ Top upIs a nightmare to top up, absolutely useless, you first need to add credit then select a future date. Other providers allow you just to buy packages at anytime! Going back to turkcel.Version: 9.9.7
✓ ThievesI don't think i ever hated a brand as much as i hate Turk Telekom. Worst service provider in Turkey, hands-down. They steal your money every month and now I'm stuck with them. Also, don't force update every single time!.Version: 7.0
✓ Crash ios 12.5.7Crash ios 12.5.7 Please fix.Version: 9.9.9
✓ Different LanguageDear Sir/Madam I downloaded your app and it seems very nice and loaded with useful stuff, but I can’t read Turkish. I have searched everywhere within the app to change language to English and couldn’t find an option to switch the app to English. It would be very nice of you to give the option to switch to different language. This app is not useful for non Turkish speaking people. I wish you success!!.Version: 9.9.7
✓ No englishThe apps seems good but i can’t use perfectly because of language difficulties Please add English language which is good for tourist and visitors.Version: 9.9.7
✓ No English languageWhy you don’t provide your app with English language? Are you very fanatic and prejudice about Turkish language 😤😡? Why do you sell mobile phone numbers to foreigners then????????.Version: 9.9.9
✓ Why 1 starI send money to my phone number. Only reason I am using this app to buy packages with that money. I just sent some money twice (since first time it didn’t work out). Now, each time I refresh the app and check my balance I get a different amount and it doesn’t allow me to buy a package. This should be the MOST BASIC functionality of the app and I would expect it to be consistent. It should normally take me 30 secs or so but I am trying to buy a package for an hour now! Not being able to reach a customer representative makes it worse and I feel frustrated. This should be a billion dollar company. PLEASE get some better developers and have a working product for God’s sake!.Version: 5.9
✓ Money transfer lateWhen I add money to my account, I want to see it immediately..Version: 7.1.1
✓ Improve applicationThere are a lot of lag and interruptions when using application. The variety of options are weak..Version: 9.8
✓ Just one language !!If i am a tourist and i need some services from my sim and I don’t speak Turkish Then what should I do!?.Version: 9.3
✓ Language supportWhy this application didn’t support at least the English language?!?!?!why?!?.Version: 7.7.1
✓ İki defa tahsilatİki defa tahsilat yapıldı yanlışlıkla aldığım paketin iptali gerçekleşmediği için birdaha asla tt kullanmayacağım numaramı taşıyacağım.Version: 10.0.0
✓ Poor serviceToo slow.Version: 2.1.0
✓ No english and arabic languageNo english and arabic language.Version: 7.2
✓ No English language supportIt looks like a great app. Would be so much better with English language support..Version: 9.5.1
✓ No English or ArabicThis is very bad application, I can’t do anything because the language..Version: 9.1
✓ BERBATTTTSürekli UYGULAMADAN ATIYOR. HAYIR ANLAMIYORUM UYGULAMAYI KULLANMAMIZI İSTEMİYOR MUSUNUZ ? PAKET YAPMAYA ÇALIŞIYORUM DEFALARCA ATTIĞI İÇİN YAPAMADIM..Version: 9.9.7
✓ No EnglishFor tourists its useless There is no English option for check credit or buy credit.Version: 9.4.1
✓ EnglishHow to switch languages???.Version: 9.9
✓ Lanet sistemSistemi bu kadar berbat olan bir hat daha yok. 1 yila yakindir yurtdisindayim asla buradan odeme almiyor hangi telefon hangi kart olursa olsun. Benim sistemime tr den birisi girerse oduyor o da faturayi odeyemedigim icin hep kisitlandigindan dolayi sms alamiyorum ve kimse sisteme de giremiyor. Ben her ay millete faturami ode diye dilenmek zorunda miyim? Insanlarin isi gucu var . Bu kadar aptalca bir sistem gormedim ne kadar mail attiysam yorum yaptiysam da hic bir donus saglanmiyor..Version: 10.0.1
✓ ThiefTelekomHaram zıkkım olsun..Version: 9.9.7
✓ Güncelleme ile ilgili sorunUygulama güncellenmiyor ve açılmıyor.Version: 7.0
✓ No English???!!!!!Is it possible that a company offers global services but just in domestic language?!.Version: 9.9.8
✓ No englishPlease put english.Version: 9.5.1
✓ Çok yavaş1 saattir uğraşıyorum hâla lira yükleyemiyorum lira yüklediğim zaman alakasız para kesintileri oluyor , yanlış anlamayın ama telekomünikasyon şirketi misiniz dolandırıcı mısınız belli değil ...Version: 9.9.7
✓ HediyelerSil supur zayif.Version: 9.9.7
✓ Add English languageIt’s good but haven’t any option for change language.Version: 9.4.1
✓ PaketKardesim 1 ay olmadan paketim bitiyor gece bitecek diye mesaj geliyor gün ortasında bitiyor bana bilgi verilmeden bakiyemden para kesiliyor ve ben kesildiğinin farkında bile değilim cok kötü hic memnun değilim aylık 500-600tl ödememe rağmen 1 ay dolmadan bitiyor.Version: 10.0.1
✓ Rip offRip off.Version: 9.3
✓ TL yukleme kredi karti skt girisi kabul etmiyorTL yukleme yapilamiyor skt girisini yapiyorum ama kabul etmiyor tekrar girin diyor.Version: 6.7
✓ Please make an English App!Turkey is an international country, with its economy relying heavily on tourism. How is it that the app of one of the largest telecommunications operators is not available in English?!.Version: 9.9.7
✓ Nice redesign but services are abysmalRecent redesign of the app provides and improved UX in many operations, however the app fails on many services, especially payments and top-ups. This is not acceptable at all, critical operations like top-ups and package purchases should work without downtime. I recommend informing users about any service interruptions and provide estimated timelines to resolve..Version: 10.0.1
✓ Waste of timeUygulama açılmıyor.Version: 9.9.7
✓ Worst network provider of TurkeyThey are thieves , stealing our money without giving proper service and support! I can’t even reach 1mbit while I am paying for 16!.Version: 6.0
✓ The most important thing is missingIt’s the English I believe you should do something about that big mistake I travel to TURKY a lot and I cannot use that app I’m rating this app 1 star because I cannot understand TURKY language.Version: 9.9.7
✓ We need English language to use the app otherwise it uselessNo English support.Version: 9.6.1
✓ Doesn’t support another languageDifficult to use for international customers.Version: 7.7.1
✓ The password isn’t sendThe password is not sent. I tried many times, but the password is not sent, and even by dialing * 952 #, the password sent is not correct..Version: 9.4.2
✓ Terrible Service-Not solving problems!Worst of app and company!!!!!!! Asap I’m gonna move my number to other company.Version: 9.9.2
✓ Need more worksI really like the app but the app after certain time it chucks you out and it asks you to re log in. To re log in we have to send a message to ourselves. I really wished that staying on time is more durable for longer periods. I’m not in Turkey now so I can’t check my balances and etc. because I can’t receive text messages or anything to re log in. Please do something about this issues. Apart from that everything is so far fine. I hope this will sort it out asap..Version: 9.9.7
✓ Need EnglishI was able to access and pay my mobile and internet each month, but I cannot see where that is now. And no way to convert to English language so I have to borrow another phone to translate each screen..Version: 10.0.0
✓ LanguageIt's a good program but it does not support English.Version: 6.2
✓ StupidHow come big company like you guys and has no English language in their app or customers care . Stupid stupid.Version: 9.5.1
✓ No English optionTurkish only, you gays sell sim-cards to tourists and even haven’t translated your app. I cannot to login because I have no idea what that fields mean..Version: 9.9.5
✓ Stupid AppStupid App that’s only in Turkish...A country that receives 20 million tourists a year and they don’t have the technical ability to add the English language...pathetic....Version: 8.1
✓ Very bad mobil data veryyVery low speed data.Version: 9.7.1
✓ Annoying marketing consentEvery time I open a page it asks me if I want to receive messages about campaigns, etc. Even if I press on “I’m not interested” it keeps asking. It’s annoying!.Version: 8.1
✓ Sil süpürTüketiciyle bedava dk artı İnternet paketini her bir hafta azaltarak Resmen dalga geçiyorsunuz..! Tek yıldız bile çok.Version: 9.9.7
✓ Bıkmış müşteriGüncellemelerden sonra uygulamadan internete giremiyorum. Tek şifrem sistemden silindi, tekrar oluşturulamıyor. Koskoca telekomünikasyon firmasına yakışmayacak bilgi sistem tabanı.. idareciler uyuyor mu.. Hata ve şikayet bildirmekten yoruldum. Cevap dahi verilmiyor.. Bıktım...Version: 5.3
✓ Uygulama açılmıyorSon güncelemeden sonra uygulama açılmıyor..Version: 9.6.1
✓ !Mobil versiyonu indirdim, acmaya calistigimda, acilir gibi olup direk kapaniyor. lutfen duzeltin.Version: 4.2.1
✓ BadBad company.Version: 7.3
✓ Add english pleaseAs a tourist who wants to top up the sim card its so inconvenient not to have english..Version: 9.6.1
✓ İsyanNeden mi bir yıldız verdim çünkü 5 GB verdiklerinizde 24 saat olarak veriyorsunuz 1 GB hediye verdin zaman bir hafta olarak veriyorsunuz ne kadar saçmalık değil mi bayram geliyor lan insan birazcık fazla verir interneti ama yok ne kadar cimrisiniz ondan sonra niye kimse bizi tercih etmiyor ben de etmeyeceğim budan sonra.Version: 9.3
✓ No transactions historyI can’t see my transactions history about depositing money and buying packages . Why is there only one language support.? At least English language can be added..Version: 6.9
✓ Sil süpür kampanyasıHediyeler nasıl bir sistemden dağıtılıyor bilmiyorum ama, Çoğu zaman işime yaramayanlar çıkıyor; günlük/haftalık dk vs. Bi de GB hediye ettiğinde haftalık değil de günlük hediye ediyor, haftalık vermesi daha kullanışlı olacaktır..Version: 7.2
✓ No English languageIt’s better to have English language in app.Version: 10.0.1
✓ Müşteri hizmetleriYurtdisidan Musteri Hizmetleri ni aramak imkansız.Version: 9.4.1
✓ TürkTelekom HırsızHer yüklediğimdi 50 TL mi yiyor hiçbir paket gelmez yada dakika hiçbişey gelmez!!.Version: 9.3
✓ Language OptionsPlease can we have other Languages added to the application so it becomes user friendly for foreigners visiting and living in Turkey? Just a lil suggestion..Version: 9.9.7
✓ Hata alıyorumGüncellemeden sonra uygulama açılıp anında kapanıyor.Version: 2.2
✓ Why no English language?Please can you upgrade the version and add English.....Version: 7.2
🙂 Türk Telekom Positive Reviews
Türk Telekom works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Türk Telekom.
⛔ Türk Telekom Problems
