Fever: Local Events & Tickets Negative Reviews

Fever: local events & tickets App Complaints & User Negative Comments 2024

Fever: local events & tickets app received 161 complaints, negative comments and reviews by users. Have you ever had a bad experience using Fever: local events & tickets? Can you share your negative thoughts about fever: local events & tickets?

Fever: local events & tickets for Negative User Reviews

✓ Worst app customer service even worseI went to dining in the dark at the hard rock through this app. The ventilation was terrible there & all the people I went with were commenting that it was hard to breathe. My husband passed out it had such poor ventilation. We had to leave the room & they didn’t even give us our dinner that we paid for. I wrote to Fever about this. They gave me a run around & barely responded. The final verdict was that they said we couldn’t have a refund bc the event listed “it was in the dark”—- darkness & ventilation are totally different things. I didn’t complain it was in the dark. I complained that the place was poorly ventilated. Not to mention that our server told us several people had passed out at the event on different occasions. If the customer service is that dismissive of the true issue then that is dishonest. Terrible app, worse customer service..SoflohartVersion: 7.96.1

✓ Annoying, Over-controlling App.The website for a large event event in Brussels redirects to Fever to buy tickets. As far as I could see, Fever wouldn’t let me use a basket to collect a set of different ticket types and each required a separate transaction. Be careful, as the date and time for the ticket resets each time and it would be too easy to buy a ticket for the wrong time. Once purchased there was no option to have the tickets delivered by email alone. The receipt only allows download of tickets by forcing you to download the Fever app. The App itself may turn out to be just fine, but I really didn’t like the way Fever compels you to download the app to get the tickets..CFFH!€Version: 7.42.0

✓ I tried.I wanted this app to work but coming down to certain details I’ve decided I won’t be returning once I’ve used up my remaining voucher. I’ve found details on events don’t explain things clearly, an example being when trying to buy tickets. The first time I bought 2 family tickets when I meant to buy just two tickets. In a panic I immediately bought 2 proper tickets to secure the spots thinking I could get a refund cause why not? It only just happened. No. Only vouchers are allowed which was my first red flag but I kept an open mind. My only main issue with this is that these expire. You’re holding my money hostage then gonna force me to use it under your timescale? It won’t notify of events (one I accidentally missed that was $66. I’m dealing with cancer and hospital visits and depression, I’m doing my best ok?) - but fevers quick to send emails asking how the experience was. Well if you emailed to remind me then I probably could’ve given an answer. The latter is also on me a bit, but overall I’ve had a bad experience with this app that mainly functions when you download the app itself, btw. And the events don’t truly excite. I’m having a difficult time FORCING myself to buy tickets to use up my money before it expires. There won’t be fomo when I delete it. Sorry Fever, but you’ve taken lots of money and given me no fulfillment..Calamitousx3Version: 7.64.1

✓ Worst customer serviceIf you ask to change your dates for any tickets they’ll cancel your tickets without confirming tickets are available or they’ll just shut down ticket sales despite an abundance of tickets being available when you asked to switch. So you get left without tickets to the event and the best they can do is a voucher you have to use for their other events within 9 months instead of a refund. What a scam..KCarr15Version: 7.102.0

✓ DO NOT USE. FRAUDULENT CHARGES, NO CUSTOMER SUPPORTI randomly got charged for a event i didn't even know about, the same day of the event. SKETCHY!! I tried contacting the company live chat, they cant do anything, so they will email u back in several days from a different department(what?) then called, the call was dropped or i was hung up on, them i called again where i had this guy basically ask me a series of questions trying to place the blame on me because why? Tickets are non-refundable, asking me like does anyone share my account, or my credit cards, or what kind of phone i have (saying this purchase from a iphone 10, i have a iphone 8, then he said “oh it says 10.4 so that could be yours, i dont know”) he doesnt even know what hes asking, trying so hard yo place the blame on the lack of security for this app. DONT USE. I finally hung up because “customer support” means letigation to them and i was getting nowhere, and also ironically you cant even delete your account!!! You have to email them to ask to delete it? I havent used this account in over 4/5 months, i wont be using it again. What crap..BoyhitherVersion: 6.32.0

✓ Do not trustI have to agree with others - there is so much deception going on here. The prices are advertised in local currency and then charged in foreign currency, so you end up with massive fees on top of your purchase for buying something from Madrid. The ‘legal terms’ tab is conveniently the only tab that is never able to open or finish loading. I’ve tried over multiple days now. I hope more people call them out on it..C A :)Version: 7.18.0

✓ Horrible, event cancelled and no notification of rescheduling or refundDon’t book tickets through this! An event I purchased tickets for was cancelled because of Covid in Melbourne. I was waiting for an email or notification telling me when it would be rescheduled but the only email I got eventually was asking me how I enjoyed the event and to rate it… I did not enjoy it, because I did not attend because I wasn’t told it was rescheduled. Unfortunately, I was really excited for this and now I’m just disappointed and bitter. They also never refunded a ticket mixup. Just awful..LyndalKarenVersion: 7.41.0

✓ Not worth it.I never usually write reviews at all but feel compelled to. I booked an event from Fever. First, the event time changed 1 week before the event to 6pm instead of 7pm which caused difficulties in scheduling. Second, the event then started late at 7:15pm after rushing to get there at the earlier start date. The speaker really wasn’t worth the money and the organisation of the event was terrible - lack of staff at the venue and nobody responsible on the day who ticket holders could turn to. Tried to raise things with customer services, ignored all of my emails and then sent one saying that there was nothing they were willing to do - not even an apology. To avoid disappointment, don’t bother..Ngie9821Version: 6.43.1

✓ Soyez sur vos gardesUne fois l’argent dépensé sur fever, il est très difficile de la récupérer peu importe la raison. Frais caché, service après vente déficient..OlivierBoileauVersion: 7.82.0

✓ Beware SCAMThe app looks genuine BUT it is a total scam. They ask for your Apple ID loggin details before you can retrieve your tickets. Despite that you paid for them already through a verified email address. Seeking help is impossible you just go on loop of automated answers just asking for more and more personal details. SCAM.Furious F*Version: 7.80.0

✓ Lost all creditI’d only been using the app for their rewards scheme, and when I logged on the other day - all my rewards were gone. I was told I’d had received an email about this changeover (for some reason they didn’t think it a good idea to change existing rewards into the new point scheme) but who on Earth honestly has the time to read every email from every app they download. Tickets are often not even cheaper via this app tbh, so definitely feel like I’ve been scammed out of the money I’d racked up. A token gesture of transferring some points over would be nice - but no - a massive ‘screw you’ to anyone who’d spent money on the app..SaoirseCVersion: 7.98.0

✓ Terrible customer serviceWe had tickets for an event on 19/03. We could no longer attend and was told by customer support in writing that a change to voucher would be possible. When we confirmed this was how we wished to proceed, we were then told by the same agent (7 minutes later) that this wasn’t possible. No explanation, no acknowledgement that they were completely doing a U-turn on what they had told us even though we even attached a screenshot of what they had written us 7 minutes prior! This is really disgraceful customer service. Would urge everyone to stay away from this app and company if you can, if things go wrong, there is no number to call and you will be ignored and end up out of pocket..Shun011Version: 7.47.0

✓ ScamDon't waste your money.6t8upoiVersion: 7.92.0

✓ SCAM - they will take your money and no refundI don’t usually write reviews, but I feel I need to warn other users not to book through this company. I booked tickets to an event that Fever subsequently cancelled. They then issued me a voucher to rebook the same cancelled event... I paid £100 for the tickets and the amount they decided to give me in vouchers is £50?! Their customer service response was that their tickets are non-refundable... As I wasn’t the one that cancelled the event, it’s appalling that they won’t refund the money - I paid for a service I am not going to receive through no fault of my own. Customer service agents clearly have a poor comprehension of English as I have explained my situation to them, only to receive the same response that they will not refund my money. Please stay away from this company - it’s a moneymaking scam..JulesGilVersion: 7.21.0

✓ Unfair business practices, bewareI purchased tickets for an event months ahead of time, then closer to the event the event was postponed and we were given vouchers for the rescheduled event for 3 months out. Fine, I went ahead and scheduled the new dates. Closer to the new dates the event was canceled stating that we would be given vouchers for the same event. However, no new dates were posted. Since no new dates were posted I contacted costumer service requesting a refund (my tickets were $140) since the event had no new dates. After multiple back and forth emails , fever refuses to offer a refund and insists on providing vouchers. I was told the event I initially purchased tickets for is no longer offered and I was told to check the fever app regularly FOR THE NEXT NINE MONTHS just to see if they make new dates available. How does that make any sense? If the original event is not being offered we should be given refunds. Their customer service is poor and their practices are unfair and deceptive. It’s better to look locally online for events you’re interested in than using this app or fever for anything. I won’t be purchasing through them again..Iv2021Version: 7.22.0

✓ Don’t trust them, app working incorrectly, customers take the hitI purchased 4 tickets for a sound bath. However, the app duplicated the order and the support team confirmed it was an order duplication. Despite this they won’t budge and refused to either refund me or issue a voucher. I reached out as soon as I realised which was not straight away because ( crazy, right?) but I thought I could purchase something without having to check that you hadn’t overcharged me as I was not assuming your app may not work. I don’t understand how Fever management thinks it is okay for customers to have to take the hit for app errors. If your app is working incorrectly you should own this and take the hit. Hope your greedy management enjoy my £125 pounds that I am owed. I don’t feel comfortable with booking again through you so you are also letting your partners down with this… shame as HighVibez are amazing..Ale527271111Version: 7.103.0

✓ Worst customer experience ever!I had Wicked theatre tickets selected for Friday 28 October 2022. I checked what area the seating was going to be and when I booked the 5 seats for £150. I got an email to say the date was Friday 4th November 2022. I noticed this within an hour I phoned them to tell the error and can they switch to another date. They replied back saying “all sales are final”!!! The children a holidays are this week and they are back to school next week so we can only go this week. I told them this and asked to give me the complaints or manager email and was told sorry nothing can be done!!! Worst customer service! My £150 wasted!!!.Kfhsujhrw,ueeq,igfVersion: 7.65.0

✓ Good events and good for keeping your tickets in the app but app is buggy with purchasesGood events but dangerously the app has one-click purchasing if your bank details have been saved. I accidentally clicked on an event and purchased a ticket. Fever would not refund. There is no safe guard or confirmation required. I also woke up one morning to be delighted to know I had purchased a ticket to an event while I was asleep!! Still waiting to hear back from Fever in that one. My tip is don’t trust the app with your payment details. Pay individually each time you make an event purchase..RumpelstiltskinnVersion: 7.16.0

✓ Awful process. Avoid this app. Get tickets directly.First… the verification process is annoying if you’re trying to pull your ticket information. On occasion, you are logged out then need codes to access your tickets. Not user friendly. Where’s the ‘face ID’ option to avoid this mess? I’ve tried FEVER for 2 events. The first event cancelled twice with poor communication from FEVER. The 2nd event (Love Actually Live), I believed we had purchased 2 specific (numbered) seats in a premium seating area only to find they were not specific seat locations, and we would be assigned seats by the ‘house manager’. If I’d gone directly to the venue website, I would have been able to select precise seat locations and for less money in the ‘premium zone’. I have no clue where in ‘zone A - premium viewing’ we are sitting for the show. And the terms for seating locations don’t match the terms at the venue. This ‘middle-man’ app has disappointed 3 times and it can’t be trusted to deliver. If you want tickets for an event, avoid FEVER and go directly to the event/venue. I will be doing just that from now on..British PaulVersion: 7.41.0

✓ Do not waste your time and money.The quality of the performance was poor and unprofessional. They change programmes and advertise their CDs in the middle of the performance. I have bought 2 tickets so far. I regret that bought two different concert tickets at once. Even customer service was awful. Do not waste your time and money..Y.Kate.LunaVersion: 7.91.0

✓ Very disappointing experienceI booked tickets to "Candlelight Open Air: Chopin’s Best Works" for myself and my partner. I was drawn in by the advertised candle lit park overlooking the river, and bought the best tickets I could seated closest to the water (as detailed on the seating plan). I booked the event in time with sunset in view of the setting. I have never before been more disappointed in my life when we arrived at the venue. The candle lit park overlooking the water had been replaced by what looked like didgy school hall you would be embarrassed to see your kids music recital in. Upon arrival the staff didn't know where to direct us after receiving our tickets, we were eventually shown to a spare row of uncomfortable plastic chairs that protested with loud screeches at the slightest of movement. The performance dragged on for an uninspiring hour punctuated only by the extremely regular screeches of the cheap decor, the hacking sound of the ancient aircondition looming over the already low ceilings like some sort of evil spirit, and regular unsilenced phone calls and covid sounding dry coughs. I have never been more embarrassed to have invited someone to such a garbage event. I wouldn’t recommend this app or their events.Isaac LeMVersion: 7.19.0

✓ Very poor customer serviceBooked a VR activity in Melbourne, but when we showed up to the venue it was closed and no one was there. Raised the issue with Fever at the time who did not offer us a refund or credit and simply closed the query. We have since called them 3 times over the last 2 weeks with zero progress made. At this stage a refund is the least they should do!.Jmay9977Version: 7.80.0

✓ Poor flexibility and customer service.My event was cancelled due to storm. Which is fair. they issued a voucher but they charged AGAIN extra from booking fee (totalled nearly £40). My friend wasn’t able to get the same ticket as me for the future event, had to go tier lower, even though the app didn’t mention. There was a -£60 difference in the price between tiers but didn’t give her the money back! So not only did they charge an additional fee we paid with the original tickets they stole £50 of her money!! Poor show. Shame that this is the only provider of tickets. Avoid if possible!.DinkyelfVersion: 7.44.0

✓ App Holds You HostageIf you purchase tickets for an event using this service you MUST keep the app on your phone. You can’t simply have the tickets in email or even take a snapshot of your screen. This practice holds you hostage for an app that you have little use for..Carly2012Version: 7.80.0

✓ SCAM!!!This place is a complete scam! Do not purchase any tickets from them!!! I purchased tickets for an event a while back only to see that the date we had purchased them for was not what was on the tickets later. The event was an entire year later and we were moving! So I got ahold of someone and they would not offer a refund but only a voucher that is only good for so long. We go ahead and take the voucher only to see not much later that our event was cancelled anyway. So we are sitting with these vouchers and no way to use them because events keep getting canceled and changed but they will not give a refund. Since these voucher are only good for so long this company just stole over $200 from us and it’s been to long to fight it with our card. This place is 100% a SCAM! I have sent another email to see if they will refund me but I doubt that will happen. Next step is reporting them to the BBB! Keep your money safe! Don’t spend it here!.RaygritVersion: 7.42.1

✓ Fundamentally flawed and poor customer serviceThe app is fundamentally flawed by no apparent way to add multiple tickets to your order. yes, there may be a group or family ticket option, but this is more expensive if there are only two of you and potentially excludes someone else from an event. I tried to book tickets for a very popular event. Family tickets were still available, indicating that there would be at least one adult and one child ticket available. But, in the time it took me to book on ticket (remember, no way to add a second of a different type to the order), the event had sold out, rendering my single ticket useless. I was promised an exchange voucher which did not materialise..F50ltdVersion: 7.38.3

✓ Apple Wallet SupportCan you add Apple wallet support??.Anthony FykeVersion: 7.73.1

✓ Terrible experienceWent to a Disney exhibition which was supposed to be for the whole family. It’s not. They have nothing for young children. We had to wait for an hour in the rain outside. We pre paid for parking which did not work! So had to pay an additional £25 for parking. There were too many people we we were unable to see most of the exhibition. Because it took so long to get into the venue, we needed to change our son. When we were asked where we could change him, we were pointed to a corridor! They didn’t have basic facilities, there were too many people, no thought as to waiting to get into the venue, no sign posts, pre paid parking didn’t work. And to top it off, there response when I asked for a refund was ridiculous. They did not acknowledge one bit of what I said, and said no refund would be given. I’m disgusted that our son was not even given any privacy to be changed. Absolutely appalled at the lack of customer service and not willing to help or refund anything.Charlotte27322Version: 7.106.0

✓ Poor customer serviceI never write reviews for anything but I felt compelled to write this one. I’ve never used the app before, had it for absolutely ages though but last week I spotted a competition running for some free tickets and thought why the hell not. To cut to the chase, I was slightly confused by an email they sent and I contacted their customer support to clarify, I was polite and grateful for their prompt response BUT the rep was on full defence mode. She spoke to me like I was the dumbest thing on the planet or I’d personally offended her by asking her to clarify something. No manners whatsoever, customer service is the heart of any organisation and a bad rep can ruin a company - please focus on training your reps..🕶🕶🕶👓Version: 6.0.36

✓ Don’t use this appWhat every you do don’t use this app. This company is a big scam and one that could care less about things that come up. I got ticket for a friend that was coming home from the military early and was going to take his wife to a show and he ask me if I could get the stuff for him. I order the ticket in the morning and by afterwards my friend reach out and said he was not coming home early and was going back oversea. I tried and reached out to this “company” many time and nothing back from them. The show is not till June 30 and I just lost my money because they can’t get there story straight. After man email and try’s I was told by one of there “reps” that she would offer me a refund. Now when i try to get ahold of the “rep” there is no one with that name there and they don’t offer refund. When i have a email with all there info on it. DON’T USE THIS APP. When thing come up and life happens this company does not care about anything but the money they stole from me..BestmeforsurrVersion: 7.26.0

✓ Worst ticket app I have ever usedI have never reviewed something but this is really annoying. My friend and I booked tickets to the Van Gogh Immersive Experience in Bristol. However, due to train strikes, we were forced to rearrange the date and time to 2 days later. After my friend had sent a request to change her ticket time, she got an array of options handed to her a silver plate. After I messaged asking to rearrange my ticket, all I got was a terrible automated response email telling me ‘all purchases are final’. We had applied for these changes of time in the exact same way, at the exact time. I’ve lost £22 not including fees and am incredibly unhappy. I’m appalled at Fever’s methods of compensation..MulticolourflappyVersion: 7.56.1

✓ Worst customer serviceI’ve had so many bad experience with this app like never before. I bought 2 tickets for an event that was canceled due to weather conditions and postponed so I couldn’t attend the new date and they refused to refund the money. They gave me a voucher to use after 2 weeks emailing back and forth with customer service.I decided to buy some AMC tickets and then the voucher wasn’t working. I contacted customer service and after five emails and two hours they fix the voucher amount and they use. As the app have limited type of events, I decided to buy AMC tickets again just to use my money and the vouchers doesn’t work this time. I contacted customer service again, the agent said that he couldn’t help me in the chat so I should use the email. I waited for the email but as he was taking long, I joined the chat again, the same agent open my inquiry and told me to check the emails and left the chat. So basically he just decided not to answer my emails. If the app offer a live chat it shouldbe within minutes ,I should not be transferred to emails and get answers every other hour. Honestly worst experience overall..VíandionVersion: 7.58.0

✓ ITS A SCAM DO NOT BUY TICKETSFirst, notice that all the good reviews are about the service, not about how wonderful the events are. That’s very important (because I’m pretty sure most of the events either don’t actually exist or they are put together very poorly). Second, my story and experience with fever is much the same as those who have given a similar rating. I bought tickets for two events MONTHS in advance. The week before the first one (the candlelight concert) I noticed that the dates on our tickets had changed to a later date. When I tried the “chat live” option, I got a message saying they were busy and then another saying to email my email to them so they could get back to me later. I asked for either the date on our tickets to be changed back to when we had originally booked or for a refund. When someone eventually got back to me, I was told they had to unexpectedly “postpone” the event. I asked for a refund of the tickets for that event as well as the Van Gogh event. I was told I would be receiving a refund and I’m waiting patiently for that to occur. Please look this app up on the Better Business Bureau, those reports say a lot of the same things. This app is a scam and I have no idea how it has such a high rating. It’s the Fyre festival all over again..Restlessbee35Version: 7.34.0

✓ ScamDo not buy from this company - their app books incorrect dates or locations and they will not refund you or help you.KaytizVersion: 7.110.0

✓ Terrible Customer serviceWorst experience ever. They cancelled the event, made us reschedule for 2 months later, and tried to charge a $45 booking fee while trying to rebook. I had to exchange 5-6 emails back and forth with customer service, trying to resolve this. Eventually had to escalate to not be charged for no reason. Huge waste of time and crappy overall experience (btw if they say you get a “free gift bag of commemorative items” to apologize for a reschedule / cancellation, they mean a crappy paper lanyard in a brown paper bag.).Donnzz2017Version: 7.86.0

✓ Terrible customer serviceHad some of the worst customer service I have ever experienced after information listed on a booking was incorrect, resulting in us missing the event we bought tickets for. Customer service wouldn’t budge on granting a refund, every email reply I received was ignoring what I said and just gave a generic-sounding response that addressed nothing. Will never use this app again and encourage others to do the same..Bigmacca24Version: 7.76.0

✓ Really unfortunate customer serviceWe were gift two tickets to Dining in the Dark, but one of us got really sick the day of so I contacted support to get the date changed. My partner has been in bed and coughing all day, so not sure other diners would appreciate that while eating dinner. I contacted them through chat and let them know my situation, but was told they had to send me an email to make the change, not through chat. Ok, fine. In the email, they said I couldn’t make any changes because I didn’t purchase the gifts tickets. I got the original purchaser on the email thread with support only for them to tell us they can’t make any change, only transfer to other people. Why not just tell me that the first time I contacted them? And really awful policy for being sick…they don’t care that other diners will get sick as well since we will all be seats at communal table, just worried about the cash. Really bummed as we were looking forward to the event..BoyonabikeVersion: 7.115.0

✓ JUST A SCAM!!!Since February I have been trying to get other tickets as the fist ones were canceled…. ITS JUST A GIANT SCAM!!!AGAIN AND AGAIN YOU SAY YOU’RE SORRY BUT NOTHING EVER CHANGES IF YOU WANTED TO SOLVE THE PROBLEM YOU WOULD HAVE ALREADY!!!! YOU ARE WORSE THAN MAFIA!!!.Rss347Version: 7.31.0

✓ Buyer beware, read the BBB complaintsThe app inaccurately shows dates and times that are not actually available. Be sure to read the other reviews, as I wish I had. Customer service was TERRIBLE, and there is no “live chat” that they advertise, only a very badly delayed email response to questions. I bought two tickets for an event, and the dates and times needed to be changed, so they issued two vouchers for the price of the ticket (not including the ticketing fee, which is fine and I understand). But days of trying to use the vouchers, they still were not working, eventually I figured out that the dates and time shown are not actually available. Had to end up just buying a random day that the vouchers actually applied to bc the vouchers also had a limited time they could be used until. I’ll have to take someone else bc the sheer difficulty off getting any assistance to actually purchase the dates I actually wanted. I unfortunately already bought two different sets of tickets for two events, but WILL NOT EVER use this app again..JirekiVersion: 7.21.0

✓ Buyer Beware, Triple Check Those Dates...I bought 7 tickets for an event but the 7th ticket I accidentally scheduled a week after the other 6 tickets. They couldn't do anything to help me change the date on the 7th ticket to match the other 6 we paid good money for. No date exchanges, no refunds, even if the events are good their customer service is terrible. I had to buy an 8th ticket ($50) just so my whole group of 7 people can attend the event together..BrustacheVersion: 7.85.0

✓ Paying more!If you got the wrong time or date, they can’t help you reschedule. All they can do is to issue you a voucher and you would be paying again for the tickets fee although you have paid for them in the first place. Imagine buying five tickets. One is 7.40. Why do you have to make everything so complicated? Never again using this app. 100% regrets..HateyoufeverVersion: 7.26.0

✓ Non-refundable and consultation restrictionsI booked an Orlando Discovery Cove. I was going to buy 2 tickets for each of different types, but the dolphin and swimming tickets continued to be rejected, so I'm going to give up and proceed with a different schedule. But I can't get a refund. There was no notification of non-refundable when purchasing the product for the first time. If I had known, I would have thought about buying it. I'm going to get a refund, but I can't get a refund. I looked it up and found that there is a non-refundable in the Q&A section. Don't you tell me this important thing when you buy it? And I can't even consult with customers. I don't have a phone number and I only submit a consultation, but I inquired, but I didn't even reply after a few days. I feel really bad I don't want to buy through this app again. I will also encourage others not to use this site or app..TelfeguyVersion: 7.110.0

✓ Worst most un-user friendly appI used this app to purchase tickets to the Van Gogh exhibit in Boston. However, I needed to change the date after purchasing the tickets, so I canceled and chose the “voucher” option. But trying to use the voucher to purchase tickets for a *different* date is nearly impossible. I couldn’t find a “use voucher to purchase tickets on a different date” option (if I wanted to outright *buy* new tickets, however, that was easy). Also, on the Van Gogh exhibit *website* (not the app), choosing a date and time is easy (one can clearly see which dates & times still have availability). On the app, however, to find out if there is still availability, one has to scroll through the dates, then scroll through the times, and then scroll through the different ways to pay. I gave up (and maybe this was their goal). I deleted the app. They can keep my money. I will never purchase ANYTHING with them again and will advise others to follow suit..WildoneforeverVersion: 7.44.0

✓ Misleading events with terrible customer serviceOn more than one occasion I have purchased tickets to an event through this app only to arrive at the event to find that the start time listed on the app was much later than the actual start time of the event. This meant that we missed the event, and after speaking with customer service for many hours we were unable to get a refund. On top of that. Despite supposedly having over $60 in my Fever wallet, the app does not allow me to actually use that money for any of the events in the app. It simply doesn’t show up. And again after speaking with customer service for a long time, the issue was never solved. I gave this app two stars because while it seems good in theory, and have been to a couple successful events, The majority of my experience with this app has been underwhelming at best and extremely frustrating at worst..Alex-MatkovicVersion: 7.53.0

✓ Incredibly poor customer serviceI recently purchased tickets from Fever for the Candlelight: A Tribute to Queen & More event in Auckland, NZ. Unfortunately, I had a terrible experience with them. I received a confirmation email for the purchase, but the email did not provide clear directions or an address for the event venue. When I went to the concert, my girlfriend and I spent over half an hour searching for the location, but we could not find any signs or directions to the venue. This caused us a great deal of frustration and disappointment. I attempted to contact Fever for assistance, but their customer service was unresponsive and unhelpful. I am incredibly dissatisfied with the service provided by Fever and would not recommend them to anyone. Save yourself the trouble and avoid purchasing tickets from them..VinHJWVersion: 7.79.0

✓ SCAM! Buyer beware!In March 2021, I saw advertisements for a Van Gogh attraction in Boston. When clicking on the link, I was brought to a website for Fever to purchase tickets. The location had not been secured yet but I was able to pick a date in December and purchased 4 VIP tickets totaling nearly $300. Immediately to my surprise, after purchasing the tickets, I received no email confirmation regarding proof of purchase. I assumed this was a glitch or perhaps the company will send me a summary of purchase at a later date. Months went by and I never heard from Fever. Confused I emailed the Van Gogh attraction that I thought I had purchased tickets for on October 2021. They responded immediately that they had no record of me or my purchase. Like thousands of others, I was confused by the dueling events and duped by Fever. It has now been 1 year and I have received zero communication from Fever regarding my tickets or the Van Gogh event in Boston. Unknowing to me, the event came and went. I recently confronted Fever about this experience, and requested a refund which they promptly denied. They stated their ticket policy is “no refunds.” They claim I had access to my tickets the entire time and could not provide any proof of purchase or email communication sent to me regarding the event..JessstoursVersion: 7.46.0

✓ I love the app but customer service let them downI wanted 4 tickets for an event. It only let me purchase 2 at 4:30pm so I figured there was a limit on it. So I attempted to purchase another 2 right after. However it didn’t let me (they must have been sold out). So I purchased the 2 others at 5pm and then asked them via email to swap the 2 other tickets I just literally brought. It took around 7 back and forth emails to accomplish that!! However the 5pm slots were over £10 cheaper. They said they wouldn’t refund me as per the terms, I was happy to settle for a credit to use against further purchases with them. Just all round poor customer service for a first time user. I always support great businesses but just felt very let down here by something that was so easily resolved. Customer happiness is the life blood of any business as I would go on to probably book another 5-10 events per year via their app. Instead they just made things difficult, time consuming for me and have left a bad taste as a new user. Shame really..Darrens Honest ReviewVersion: 7.64.1

✓ Customer service is poorGreat app for cheap codes and recommend to others as great prices however customer service is very poor that why I’m reviewing at 1 star and they take far to long to get back to you so if you need help. you may not get an immediate response, in terms of vouchers I would highly recommend for the cinema but the customer service let’s this app down big time! Had been using them for a while and Could do with improving at times felt as through one person I spoke with was treating it as a joke when I didn’t receive my ticket . If you don’t need help then you’re be okay otherwise might be better off using app groupon where the customer service is much better and it’s taken more seriously when you’d spent your money ..Lovely lady2Version: 6.2.1

✓ SCAM!!! STAY AWAY!!!I can't believe these scammers are allowed to have an app at the Apple store. Don't buy anything or see your money disappear!!!.SinhoVersion: 7.14.0

✓ If I could give it 0, I would.I think quite possibly the worst customer experience I’ve ever received. Fever decided to move the event (not me) and not email to notify me. I had 0 communication and had to find out myself via chat. At that point no one notified me about the ability to refund. All I could get was an exchange voucher. Trying to exchange for like for like event price and now they’re deciding to charge £6.80 per ticket booking fee. Why am I paying extra for something when it wasn’t my decision to move the event? Your decision to move the event, so we should not be out of pocket..DhhegjVersion: 7.44.0

✓ Be cautions when bookingPurchasing is easy through app, but be cautious of booking a show that has not opened. I booked in December, received email titled “New Open Date” that was a cancellation email for May 15 tickets on May 4, with no info on when the show would be ready. The email was lengthy and referenced a voucher and how easy it would be to book in 2 months. Voucher was not available through app, show just said “cancelled” with no information. Long story short FEVER made getting a refund so hard that I had to open dispute to be refunded. As for the other shows I have been to, art was good but poorly organized and staff did not enforce masking. There were technical issues as well and staff clearly had no idea how to resolve. These aren’t super expensive tickets for any of then exhibits/experiences but also, not worth it when you compare to Artechouse (if you’re in DC) or other options that leave you with a great experience. Don’t make the same mistake I did and buy these as a gift or you could be scrambling last minute :-/ I wont use FEVER again.Unhappy 👎🏼👎🏼👎🏼Version: 7.52.0

✓ I would avoid using this app at all…I would avoid using this app at all costs! I recently purchased 3 x tickets to ‘Neighbourhood Earth’ in Melbourne costing nearly $100. My wife and 11yo son contracted COVID-19 the night before the event. I politely emailed the company and requested a refund as our travel plans to Melbourne had been cancelled. We are legally required to isolate at home in the state of Victoria. The customer representative were most unhelpful and referred us to the “terms of use” which state a blanket “no refunds”. They also would not offer a credit to use on another event in the future. I find the lack of leniency or any specific policy relating to COVID cancellations during the middle of a global pandemic to completely lack empathy. The customer service I received was appalling..Ruredi13Version: 7.57.0

✓ Terrible App: Horrendous Customer ServiceDO NOT ORDER TICKETS THROUGH FEVER! Ordered tickets through Fever for my father for Christmas, unfortunately he (and my daughter) became ill the night before the event date. I tried to contact Fever to see if we could reschedule or get a gift certificate. I scoured online and the App to find a way to contact Customer Support to see if we could reschedule or get a gift certificate. The only way I could get in touch was through sending a message. The morning of the event I hadn’t received a reply and began searching again for contact info. The website stated that you could chat with a rep through the App. I followed the instructions and never found this option. Do I continued searching, after an hour I actually found a phone number. When I finally got through to an actual person and explained my situation, he stated they would send me a message with their findings. After a couple of hours, I received an email stating “ …the event organizer’s policies do not allow us to issue any refunds or exchanges once the booking is made.” The reply wasn’t sent until the time of the event. Had Fever’s app been more user friendly, allowing me to actually talk or chat with a person, I could have transferred my tickets to someone else to use..RjwilliamsVersion: 7.111.1

✓ Customer service sucksThe events seem fun. But the company seems Scummy. I purchased tickets then 1 month later wanted to exchange for a different date. I contacted them well in advance and nothing was made clear. My ticket was immediately canceled and I couldn’t even get them back. They had marked up the prices by 10 dollars and increase service fee. I ended up paying $50 more to attend the same event on a different date. Even if I wanted my exact ticket back I would have to pay all additional fees. Doesn’t seem like they care about the customer, just the money or capitalizing on children events. Kid things are expensive already on parents & all you’re trying to do is have a fun time..KD MammaVersion: 7.82.0

✓ Worst customer serviceThis is by far the worst customer service I’ve ever had with any company I buy a bundle with them, just for them to give me expired voucher that they don’t specify as it expired, then for them not to allow me to even purchase the other part of the bundle I purchased and their outcome is to say sorry for the inconvenience and that’s it no compensation or refund or anything highly don’t recommend..Anthony0525Version: 7.101.0

✓ Buggy design, No notifications and No limit on ticket purchasesRecently tried to get tickets for the BTS Pop Up: PTD and it was an absolute MESS using Fever! I had notifications turned on for the app and I never received a notification when tickets went live even though I received an email notification (that was auto-marked as spam). The event also allowed for people to get unlimited tickets for this incredibly popular event, which is a huge limitation of the app if they just couldn’t limit ticket purchases per person. So one person could panic grab 50 tickets across multiple dates and likely won’t be going to each of those dates, leaving fewer tickets for everyone else. These were free tickets so they should’ve been regulated WAY better as now people are going to try to sell them to people who want them despite being free. There’s also no way to cancel a ticket on your own, and you have to submit a request to remove it but it’s not intuitive to do that. The app also had multiple bugs and kept showing dates/times as available when they were actually sold out no matter how many times I closed and reopened the app. Poor app/event design and a terrible experience!!!!.Cat new nicknameVersion: 7.48.1

✓ Paid extra got nothingI paid extra for the no quibble cancellation but when I needed it I could not find this option on the app. I immediately used the contact us option and asked how I could get my refund at this point I was still outside the 48 hour cut off only for it to take more than 24 hours for a response. The length of time taken to respond meant we were now within the 48 hour cut off and my request was denied. I responded to this denial asking why I should be punished because you took so long to respond only to receive this how did we do e-mail. I am out of pocket to the tune of £100 and will never use you services again..UrbanmooseVersion: 7.118.0

✓ They do not refund, it’s been 3 daysPLEASE DO NOT USE THIS APP. WORST CUSTOMER SERVICE. I have an illness and it’s been 3 days since they haven’t refunded. I deleted my accounts and apps, but I still had my tickets. When I created my account again, I asked for a refund because I cannot attend due to medical reasons. It’s been 3 days. They asked for so much which I gave and they still haven’t refunded. They have the ticket information and more, dates booked, etc and they still haven’t given a refund. It’s causing me chest pain and a lot of stress when I’m not well as it is. Their customer service is so poor and they have a track record, from what I searched online, of not issuing refunds. I feel they are not a safe app to use because of how they operate with refunds, and they don’t have an in built exchange system. It’s not DISABILITY FRIENDLY! Do not use, they’ll make you more ill..SI. SI.Version: 7.119.1

✓ Terrible customer serviceBe aware of no refund policy , they don’t care what happens to the customers. It is really strange to me that you can’t ask for refund even though it is 2 weeks prior to concert start date and tickets sold out already. There is situations when customers need refund as a solution. Simply putting those tickets back for sale and if sold - satisfy the request! It won’t impact your company financially, however it will show that you care for your customers. When you provide services and can’t fix the problem customer asking you to consider - ultimately you are loosing the customer. We will not be back for that reason. Thanks, Oleg and Kristal.Oleg19990Version: 7.108.0

✓ Was sold invalid tickets and worst customer serviceI had booked tickets to a jetboating experience. Upon travelling over 2 hours, the jetboat company told me that they had contacted Fever to take down their listing because they had advertised an incorrect price and to refund all tickets purchased. I wasn’t sent a single email or notification, nor had I received a refund. This is entirely at the fault of Fever for poor management. I contacted Fever’s customer support who had said they would be able to rebook the experience for me. However, a few days later they then backtracked and told me they wouldn’t be able to rebook it. I then got ghosted. Would not recommend..Fi ChenVersion: 7.73.1

✓ Tickets for Van Gogh event thru FeverI have seen other reviews similar to what I am going to post. I bought my tickets for the Van Gogh Immersive event months in advance (6 to be exact) and spent $300 on them. The venue was TBD. I got an email acknowledging my purchase and then never another word about WHERE this event was going to take place. Since we are mid-pandemic again, I kept thinking this was going to be postponed since I had not been notified of the venue. Surely, I thought, they would be sending more details. Well, October 24th my calendar reminded me of the event and still no email regarding the venue. My calendar was the ONLY clue I had that my tickets were purchased for that date. We had company in town so the day flew by me. I contacted Fever a few days later and the response was “As you can see in our Terms of Use, our policy is that tickets can’t be refunded, changed or modified.” I guess they got me good. Joke is on me. Horrible communication from Fever but that is modern day, non-existent customer service. Do not buy from Fever..Ang_WilliVersion: 7.38.2

✓ Surprised!After you book an event, make sure you check the address. Two out of two times address was incorrect, to be precise there were to addresses there, I’ve had to contact the support. Then I wanted to cancel one of the events, they did and said they sent me confirmation, to the wrong email address. I am still puzzled where it went. In the end, I’ve missed both events on that day. Lastly, they’ve issued a voucher with an expiry date of 24 hours, but nowhere was it stated that it was that. I contacted the support, they said my money have expired, but I didn’t attend the event!?! They have reopened the ticket and gave me a further 24 hours. When you live in London, 24 hours is a very short time. Also, there is no facility to see this in your account, they send you a very long email, figure it out yourself. I won’t be using the app again..ViktoriaMayenne183748Version: 6.1.1

✓ Don’t recommendI would not recommend this company they are terrible. I had booked to see a Monet immersive experience in London and my car broke down that morning so could not travel. I contacted Fever ‘customer services’ who just said I couldn’t get a refund or change my ticket because these are the terms of sale and I would have to give 48 hours notice to exchange the ticket which would be fine if I have just changed my mind but this was something I had no control over. I did not know 48 hours before that my car would break down but they are so inflexible and unsympathetic, I don’t know any other company that behaves like this it is clearly a money grabbing exercise so now if I want to see the exhibition I have to pay twice the cost! In response to the reply below my tickets were amendable but only with 48 hours notice which was not possible in my case and unreasonable you can see how they do not care at all and just out for money, have been in situations with other companies where they will exchange at less than 24 hours notice there is no genuine reason that Fever cannot do this just greed..B23hgVersion: 7.104.0

✓ Limited events, bad exchange policy and unhelpful staffI had an event that was cancelled due to covid and received a voucher with a two month expiry. The event choices are limited, so I tried to get a gift voucher for the amount ($130) but they only had $50, $100 and $200 so I purchased a $100 voucher and had to sacrifice the $30 since there was no events I was interested in. I then wanted to use both vouchers in one transaction and was told I wasn’t able to, nor was I able to merge the vouchers into one again (either by reversing the charge and/or adding $30 to the voucher). So now I have to spend them separately - just a complete waste of an app and service model. These events are also listed on other websites which I would recommend using instead of fever..Highf3verVersion: 7.63.1

✓ Unable to get my money backI booked two tickets to a candlelight event but had to get a voucher as was unable to attend the date. When I went to use the voucher the app glitched and only booked one ticket then the rest of the voucher disappeared. Contacted customer service who are so unhelpful and are refusing to issue a refund and basically stealing my money! Do not use this app the customer service is horrible and takes forever to get a response!.Caite180Version: 7.42.1

✓ DO NOT USE THIS APPI will never use this app again. I used it for an event in New York on Halloween at the Hotel Rivington (A View to Kill: 007 Penthouse Halloween Party) and Fever had two types of tickets, one for general admission and one for an open bar. When we got to the location on the day of the event, the staff at Hotel Rivington said the company Fever had not even told them they were selling their tickets so they could not accept ours... We had already spent money, some had spent $50 for the open bar and these tickets could not be accepted and were fraudulent. How can a ticket selling company even let something like that happen? On top of that to get in, they said we had to pay $75 which was ridiculous seeing as we had already bought the tickets through Fever. The staff at the Hotel assured us that we would be refunded through the company. Except it took going back and forth with Fever’s company service for WEEKS before getting refunded. The live chat had even “left the chat” once I told her what the issue was. DO NOT TRUST THIS COMPANY WITH YOUR MONEY. THEY ARE A SCAM!!.Ico9876548Version: 6.33.0

✓ Pathetic Customer ServiceMust be working from home, can’t talk to a person, don’t care, will never book through this app again, time to return to accountability, absolutely a terrible experience.Rlw007Version: 7.91.0

✓ Hands down one of the worst companies I’ve ever dealt withMy phone was unlocked in my pocket and somehow managed to book a £50 event ticket on Fever. I realised as it was happening and tried closing the app and refreshing as there was no cancel button, but frustratingly the booking went through. It was a Saturday, I tried every means of contacting them (email, phone etc) immediately after, explaining exactly what happened, to no avail. It took weeks of my persistent chasing (calling their phone which was never answered) before finally getting a response and then they refused to help or do anything about it. They wouldn’t even consider exchanging the money into credit to use on the app for other future event bookings. They were grossly unhelpful, unsympathetic and did nothing to resolve or compensate the situation which arose because they had an extremely insecure booking system. I will never use them again and would encourage others to steer clear of them - if anything goes wrong with your booking their customer service is appalling, they have no respect for their customers which is a shame as I had previously been a loyal customer and regularly made bookings through the app. But the second there was a mistake they couldn’t have cared less..BellaK22Version: 6.30.0

✓ Apple Wallet and Canadian Cities lacking.App has a decent layout, and is easy enough to use. But lacking many Canadian cities they offer events in. Most importantly, please add Apple Wallet support to save my tickets. I mean, you were happy to use it/Apple Pay to take my money the first place..Amit BhogalVersion: 7.58.0

✓ Stop asking me to turn on NotificationsI downloaded this app to spend vouchers for a cancelled event as vouchers can’t be used on a web browser. It’s easy enough to use, but bearing in mind the above, I got this app for one purpose and so far I have had 6 pop ups asking me to turn on notifications, I’ve had the app 5 minutes… It’s so intrusive, a horrible user experience, ask me once, when I say no…don’t ask again…I’m not going to change my mind because the pop up has a different image on it. Fortunately I have the tickets on email now so I can delete it and stop being asked..StevieCMVersion: 7.61.0

✓ This company is confusedAlthough first-time ticket purchasers receive from Fever a $7.00 voucher, regardless of whether they buy tickets via the webpage for an event or via this mobile app, the voucher can’t be used on your first purchase if you buy via the webpage, which incidentally does not state the benefit of buying tickets via the app instead. What’s worse is that if you had the misfortune of not buying tickets via the app, Fever gives you a 30-day time-limited window in which to use the $7.00 voucher. If you read the FAQs on the app, you’ll notice that the company moved from a rewards system paying out cash to one that rewards you with points. I don’t think Fever understands that consumers would rather be immediately rewarded 1. with a discount upon making a first-time purchase, and 2. with cashback instead of points, especially if the latter are slowly accumulated only by spending more of your hard-earned money on ticketed events..ItalianjetliVersion: 7.101.0

✓ Absolutely awful customer service, what a scamI tried to contact fever twice prior to an event to cancel my tickets because I had to have an emergency surgery. After two weeks with no response I contacted them again. They told me I should have contacted them earlier to get a voucher but now it was too late, even though I was the one waiting for a response from them. When I pointed this out to them the customer service agent Elsy just straight up cancelled my request without ever even responding. Insane scam!.ChelelseaVersion: 7.58.0

✓ Even If You Follow The Policy They Won't HelpI purchased tickets and after tickets were submitted I called to get a date change, I spoke to a representative and he stated he will call me back and confirm my contact information. I never received a call back. I called a day after the event (since I already previously called days prior before the event) and talked to some and the representative said they would send an email. I called today and the representative hung up on me and stated it was nothing he could do, I was not looking for a refund during my first initial call but a date change and now I want a refund because I could not attend the event, did my part as the policy instructed and was given poor service and no result. I feel robbed and disrespected. I truly just wanted a date change or a voucher since it was my anniversary. Fever, I believe this could have been handled so differently and this causes a lot unnecessary 1 stars if users are granted a date change if they have followed all the rules and still do not receive proper assistance and resolution. How disappointing!.BzdsaxbffVersion: 7.57.0

✓ Horrible customer serviceI purchased 4 tickets for the mad hatter experience to celebrate my friends birthday. My other two friends were in town for the weekend and we purchased the tickets a month in advanced since the tickets sold out quick. Late at night before the event, Fever cancelled all our tickets due to “external reasons to fever” and only offered us vouchers to rebook the experience through fever. Of course this would not work since the experience was sold out for the coming weeks and my friends were only in town for the weekend. I tried to call them on their customer service line connected to the app, but the phone number was diss connected. Not sure why they have the number in the first place. I had to message the team with my issue in order to be connected to live support. Eventually, I was able to get a refund. My friends and I are very disappointed. Never using this app again..NatonbcVersion: 7.50.0

✓ SpammerDon’t do it! This company will spam you into oblivion. Their ‘unsubscribe’ button is inactive on their website. You’ll never get off their list..Version: 7.81.1

✓ Scammed by FeverBought tickets from Fever and the venue didn't honour the category of ticket I thought I had bought. Don't use Fever!.HungryEyes77Version: 7.100.0

✓ Very disappointing customer serviceMay 2021- I won’t recommend fever at all. The customer service is pretty dreadful and these times we are in are unsure because of the dreaded COVID-19, means events and things are moved or cancelled, but if a new date is set that you then can’t attend, don’t think they will help. They won’t. They were first very vague and when asking for clarity, there was simply nothing they would do, so I’m out of pocket and they aren’t. June 2022 - foolishly I booked through them again. Today tix is the way forward. You can change dates with them - not be offered to send your tickets to someone else as a gift due to the country coming to a standstill! Laughable. Don’t use them! Also, just filter review by most recent and see what we are dealing with. Ignore the lip service… After this review, another rep reached out and solved it. Vinnicius was super helpful and resolved it and didn’t fob me off like the previous rep. Shake it took another complaint for them to pay attention, but it has now been resolved thanks to Vinnicius!.Shhh whatevsVersion: 7.56.1

✓ Worst app and customer service everIt’s been the worst experience I ever had with an events app. I first bought two tickets to go to a candlelight concert. The concert was canceled due to rain and so the event people told us, they changed the date of our tickets and, in the case that we couldn’t attend that day, to contact fever up to reschedule. Unfortunately we couldn’t attend to the new date so I contacted fever up several times to get my tickets rescheduled as there was another event later on, after two weeks of trying to reach out to them, didn’t get an answer and lost the opportunity to attend the concert as they replied to me when there were no dates available anymore. When I asked for a refund they just gave me a voucher to use in another event. After a while, I saw another event in which I wasn't too interested but I had to use the voucher, right? So I went in and try to purchase two tickets with the voucher. I had so many errors in the app and they ended up charging me $135 in my bank card and only use a bit of the voucher!! SO FRUSTRATING Now they don’t want to refund me the $135. So they’re basically stealing from me. Terrible. Fever up- is that how you make money? Charging users mistakenly and making them use that money again in your terrible app? This will obviously be raised with consumer affairs..AluladaVersion: 7.22.0

✓ Very unhappyMy wife and I paid for an event that did not happen. There was no communication. This was the second time this has happened. The first time we gave them the benifit of the doubt but this time we are just angry. We called twice to confirm without any support and were sent an email that told us they could not help. We drove 3 hours, paid $400 for accommodation. This is unacceptable. Do not use this app. They won't help or refund if things go wrong..Gijc34Version: 7.66.1

✓ Changed ticket date without telling usI purchased tickets from this app and they changed the dates of our tickets without telling us and said that was impossible. After reading reviews I can see other people have experienced the same thing. Don’t waste your money with this app!.Madelinejaeef94Version: 7.60.0

✓ Do Not Purchase anything from this app.I purchase a dining experience ( dinning in the dark) from Fever on 2022-May-28 for a dinning experience booked on 2022-July-27. A few days before 2022-July-27, I got Covid so I contact Fever to cancel the event and requested for a refund. I was unsuccessful to get a refund, but they are quickly to provide me a “VIP Voucher “ of the full amount. I eventually accepted the Voucher and thinking I can book “ dinning in the dark” again, but the same event was not available anymore. I want to use the voucher, and I found “Find the dinner”, it is more expensive, the description of the dinning experience is very good so I brought two tickets with the voucher ($160) and pay in $78 dollar more. One condition about “Find the dinner” experience is I have to email them to complete the experience. I brought the experience on 2022-July-27 and I email them on the same day. No respond, so I email them again on 2022-July 29. Today is 2022-08-05 and I have received NO response ( total 9 days). I contacted Fever on Aug 2 to double check, they ask me to email them. I explained the situation and they said they will check and get back to me. I call Fever on Aug 3, they said “ find the dinner” don't give refund and ask me to wait for their respond patiently. And now fever stop responding to my email. Moreover, “ Fine the dinner” event show “Finish” on my app. We were having issue to contact the provider, how can we finish the experience? Fever is irresponsible with the event they sale on the app. Some event are legit and some are not. No refund is a horrible customer service. When it comes to asking for a refund, you need to prepare it wont happen. “Find the dinner” is not legit in my opinion. Which business take more then one day to respond to their customers? For me, is been 9 days, no respond. Fever can not be trust. I suggest find the event and book it directly from the source, DO NOT buy anything through Fever..KristinkanVersion: 7.59.0

✓ Scam -don’t buy their ticketsScam scam scam! Customer service just want your money..Unhappy SickoVersion: 7.102.0

✓ Annoying app and lame concertsNothing much really.Jesuschrist!!Version: 7.75.0

✓ TerribleThis app is clunky and not user friendly. What a rip off that you can only by individual tickets (not a combination of adult and senior). Cannot go back and buy a different combination. Having to download this app and the frustration involved tainted my enjoyment of the event. Event organisers give people a choice not to be funneled into this terrible app.Auscat123Version: 7.45.0

✓ Repeat customer not returningI've bought at least four event tickets recently and have really enjoyed this app. But last night around 6:30 EST the app was not working correctly. When I viewed my most recent purchase it said there was only one ticket. I was pretty upset because it was a purchase for my son the next day and I was worried that there would not be tickets left this late. I was confident that I had made a purchase of three but I continued to refresh the app and it continued to display only one. I even showed it to my I then purchased two additional tickets so our family could attend the planned event. Minutes later I returned to the app and it now stated 3 tickets on the original purchase and 2 on the second purchase. I reached out to the customer service line which responded that they do not issue refunds. To me this is a no brainer in customer service. If a customer is telling you the app you developed and regulate had an error which resulted in additional purchases the company should issue a refund. In addition this also to me seems like fraud. If I tell the user they only have one ticket they'll buy more and that increases my sales. Overall I'm not returning to this app, if this is how they operate fraudulently. Disgruntled to say the least..MreizorcVersion: 7.37.0

✓ BEWARE: Poor Refund Policy & CommunicationFever refused to provide a refund that the Experience promised. When I inquired about the promised refund via live chat, the Fever rep, Victor, moved the communication from live chat to email while he "gathered information", but as soon as the live chat ended I immediately received an email stating I would not be refunded. The email also said "Please feel free to reply to this email if you have any other questions - we're always happy to help.", but when I replied to the email, stating that I disagreed with their decision not to uphold the promised refund, I got an error that said the email I was trying to reply to couldn't receive messages. Not only is the refund policy unnecessarily rigid, the communication tactics are unprofessional and frustrating. I'm sure I'm not the only customer who has had this type of experience. The only way I'd keep using Fever is if they do good on the promised refund..Wanderlust2047Version: 7.76.0

✓ Scammed.This app is a scam. My ticket got cancelled and when tried to use voucher for the same event time, they wanted to charge me 60% of what I made, on top. Shame on event organizer using this scam of an agent..WhmcpanelVersion: 7.81.1

✓ No customer serviceI booked tickets to an event in August - but due to Corona the event was rescheduled. I cannot attend the new date as I’m away and I have been trying to get in touch with Fever to arrange a refund for the last three weeks - I have emailed, messaged on live chat in the app and also sent messages on Facebook. While I appreciate that they have a lot of people to speak to the lack of communication is disappointing - and they have simply assumed everyone is available on the new date. Won’t be booking tickets via Fever again given the extremely poor customer service..Michellelondon132693Version: 7.8.0

✓ Scammed out of $80 for something that never existedBe careful purchasing anything. They ‘postponed’ my birthday dinner. A month later, after many messages I’m told to pick another date. All the dates are sold out for months. How many other people did they do this to? I can’t even tell if it’s a valid event Their customer service is also a joke. No refunds ever. Even when they can’t fulfill their end of the deal. Take forever to get an automated reply which you can’t reply to. I’ve had like 5 cases opened for the same issue. My event from May is now rescheduled for sept. And I have pretty low hopes of it happening. Update - and of course the ‘rescheduled date’ for this event which I suspected would never happen has now been canceled. AND... wait forever if, they’re still holding onto my money. Now I get to work with my bank and file a fraud complaint. Do not buy anything on this site!! I was scammed $80 on something I bought myself for my bday. People are just evil 😡 And I’ve already dealt with their ‘customer service’ dept in this multiple times!!! If anyone there wants to help me, just refund my $80!.TrixieLaRudeVersion: 7.34.0

✓ Who doesn’t know how to run virtual events in 2021?!Did my first event with fever. It was the Nailed It At Home Challenge. You have to bake the cake and make the icing before the event, and when we went to log in, it said our password was incorrect. Tried the live chat function and was told to email them…there’s no phone number available, and live chat had over 500 people waiting for support. Over an out and a half after our event was supposed to have started they sent an update with a new link and start time that was over 2 hours after the scheduled event time. We planned on the event time and we’re driving for the new time. I let my kid watch it in the car because she had been SO excited about it, but we didn’t get the true experience and fever has done NOTHING to make it right. Don’t waste time or money with them…an event company should be seamless at virtual events after 2020. This is unacceptable..Ejk7493Version: 7.29.0

✓ Cancelation policyUpdate: changing my review because this is the worst customer service experience we’ve had in years. They straight up just don’t respond to my wife except to say “hey we’re putting your ticket on pause because we haven’t heard from you” (???) We’ve been trying to get a response for nearly two weeks. We’ve sent multiple requests and haven’t heard back at all. So I say something from my email and they respond! But just to say “sorry we don’t have any tickets associated with this address, please contact us from the other account.” Come ON. This is so stupid. In theory this is great. However, the cancellation policy is absurd. 48 hours to reschedule or we just lose the money? If we wake up with Covid symptoms the day of, our options are spread the illness or lose money? Not cool. We lost money today, we won’t be using fever again, unfortunately..QwertyamyqwertyVersion: 7.108.0

✓ Money grabberFever doesn’t allow you to book different ticket types in the one booking e.g. adults and seniors going to the same session. You have to buy the adult tickets as one booking and the senior tickets as another booking. And you get charged a booking fee for each booking - double dipping! And, as another complainant has stated – your credit card details are automatically stored. No option given. Not good for credit card security! All in all, Fever lacks a professional touch. I’ll be deleting the app as soon as I attend the event and no longer need the app in order to access the tickets..Another frustrated new userVersion: 7.41.0

✓ Worst customer service. Do not download!!!We purchased tickets for an event that supposedly went from 1-3pm. The event actually started at 10am and finished at 2pm. I’ve contacted customer service multiple times for a refund and I’m always told someone will get back to me but it’s been 3 weeks and I’m yet to hear anything. Never using the app again..Leesa_190783Version: 7.73.1

✓ Terrible customer service.First purchase was cancelled. Provided coupon was available for one event only with the most expensive options only. This is my first and last experience with fever.VVL111111Version: 7.106.0

✓ Did not provide paid experience or creditPurchased a picnic experience with Fever unfortunately they did not send order to company supplying experience nor payment for it - so my special day ruined with no picnic. Now customer service not responding for a credit. Business seems to take money on false pretense - do not use them..Top cattooVersion: 7.71.0

✓ DO NOT USE THE FEVER APP A WASTE OF TIME AND MONEYBoooked an event on Fever and I was not impressed. First off my partner and I were not allowed to book together. About a week before the event our time slot was cancelled and we weren’t notified by the company. Unfortunately we only found out when we checked our apps and the ticket came up as cancelled so then had to contact the less than helpful customer service team who said both tickets were flexible for any time. Only when we saw the date we had rebooked for was full up and both tickets were still marked as cancelled. When calling asking for a full refund (as I will never book a fever event again) we were told by a very unsympathetic customer service member that they don’t do refunds and that she will have to process it and get back to us. This is a day before the event. ABSOLUTELY APPALLING CUSTOMER SERVICE AND APP AND A WASTE OF TIME AND MONEY PLEASE SPREAD THE WORD AS I WILL BE..🐈‍⬛🐈🐈‍⬛🐈🐈‍⬛Version: 7.49.0

✓ Horrible customer service, poor informationThe app seemed great, cool events and credit in your account when you make purchases. I had been to a few really cool ones. I got an email about the wallet ending and needing to use my credit. I contacted customer service and found out my account was locked due to not using it in a few months. And I would have to make a new purchase to use my wallet. I asked on chat if I received an email to notify me of the lock/that it would be locked and why would I get an email telling me to use it if I couldn’t actually use it. The agent closed the chat before I was done talking to her. She wasn’t reading what I was writing because the stock answers didn’t even answer my questions. Poor design and poor customer service. There are better event providers..Melanie198Version: 7.88.0

✓ Convoluted and unnecessaryGot sent a ticket and needed to register on a website for an account, then download the app, log in again, then forced to select interests and dismiss permission requests before being able to view the ticket. Application could be easily replaced with a Apple wallet ticket system without any loss of value..Csk337Version: 7.43.0

✓ No refunds, they will change your datesI will never purchase tickets from this company. They changed the event date twice and when I was not able to make that new date, they would not give me tickets for the same event on a date that worked for me. Gave me a voucher that had to be used in the next 6 months. Why make me do all the work?! Update ** Response shows a human is not reading reviews..V2010Version: 7.31.0

✓ Cannot see our tickets and lack of responseWe have ordered three tickets for an event in Birmingham. We received a confirmation email for this, but no tickets were attached to email. The App also shows we have three tickets but they are not visible in the app. The only way to contact the Fever has been via an online form or email. We have sent several requests to ask how we can see our tickets and be able to present them at the door. We have had no reply from Fever and are concerned that we will not be able to access the event. We are disappointed with the service from Fever..NMC HarryVersion: 7.110.0

✓ Customer service is badThey send an email to change the date at no cost. I didn’t realize that it’s a trap. I ended up paying more. I am not going use this app anymore. As mentioned in other reviews, business is first priority for them not customer satisfaction.CHEK DWARAVersion: 7.81.1

✓ AnnoyingI bought tickets for myself and my two kids to go to bubble world (it was not an amazing experience, it almost kind of felt like a black mirror episode about vapid ness and selfies/social network content creation) but right after I bought the tickets I realized that my younger child wouldn’t be joining us. I had to download an app (I hate that!) to get the specific confirmation number for the tickets just to reach out to customer service at all to get the ticket refunded. They were definitely quick in their response which I appreciate, but they said they won’t do partial refunds. So I asked for a voucher which they also said they won’t do because two out of three of my tickets were used. This is ridiculous. They should absolutely be able to refund the cost of one ticket- any business can do that and they CERTAINLY can give a voucher. I don’t think I would care so much if it hadn’t also just been a lackluster experience in general so the $30 for a kid ticket feels like something I should be able to get back..SihbkVersion: 7.102.0

✓ Awful errors straight off the batGot the recommended app when I saw the advertisement for the Titanic exhibition coming soon and chose the option to ‘Continue with Apple I.D’ instead of creating an account using my email address. Because I did this, it’s created an email address from my Apple I.D that I can’t get emails through. I try to change my email address on my profile and it won’t allow me to. Now, when I book for the event, it tells me they’ve sent an email with all the info to my ‘email address’ which is the wrong one. Also, after signing up for the Titanic Waitlist on the website before getting the app, I got an email with a £5 off voucher. When I add it to the app, it is not recognised and can’t be used! There is absolutely nothing about a time limit for the voucher on the email. FIX THESE ISSUES PLEASE. Not a good first impression!! Update: the Fever customer service is some of the worst I have ever experienced. Although they do email back, in every single email it is very clear that they haven’t read my emails properly and so suggest things I have previously told them I’ve done. Absolute waste of time and no help at all..ThisisbeeebeeVersion: 7.38.0

✓ Poor purchase interface, lousy refund policyI tried buying tickets for my family of four… thought I ordered 3 adult and 1 child ticket but realized (after purchase) I’d mistakenly purchased 4 child tickets because the app (and website) can only process one type of ticket at a time. Really?! I immediately contacted customer service (and bravo for their quick reply) but found my only remedy was to accept a voucher for the value of my purchase that could only be used once… which meant I lost some of the value because I had to use that voucher to purchase 3 adult tickets (which was less than the 4 kid tickets) then purchase the child ticket separately with my credit card. How can a ticketing app not enable purchasing adult and child tickets on the same purchase? I would steer clear of using Fever for ticket purchases if I can help it (or until they can improve their purchase process).NadadorVersion: 7.40.1

✓ They take your money, change the dates and give a voucher for a future eventDo NOT use this company. They took our booking and money then changed the dates. We asked for a refund because the new dates were not suitable for us. They told us multiple times they don’t offer refunds and said we can have a voucher for a future event. So we outlaid money for a special occasion and now cannot book anywhere new because Fever is keeping our money for a cancelled event..Panic14Version: 7.18.0

✓ DO NOT USE THIS SERVICEI recently went to candlelight by Queen in Parnell. The songs played were not the songs advertised on the setlist. The setlist was “subject to change”, granted. However the songs played were NOT EVEN BY QUEEN!? Rather, “a collection of songs from the 60’s”. Customer service is terrible, giving automatises AI answers to emails querying this false advertising. After doing a lot of research (you should too), it’s clear that this company is a cash-grab company, with a 28 year old boy “CEO”. I feel sorry for the musicians and genuinely talented promoters involved in the experience facilitated by Fever. The business itself cares little about the actual experience they are delivering; evident by their lack of communication with paying customers, and large-volume business model pumping out half-arsed shows globally and quickly. Credit to them for being business-scammy. Do yourself a favour and don’t waste your money here. Spend it on a nice dinner out instead. You’ll thank me!.ChesnutssVersion: 7.115.0

✓ Cancelled my ticket for no reasonI have never left a review for an app, but this one compelled me to. The UX of this app is horrifying, especially when it comes to the ticket exchange/voucher system. When i clicked to change the ticket, i didnt expect it to cancel my ticket right away until I actually selected the new date. And then when I tried to buy new tickets, it only allowed me to use the voucher once, even tho i had two tickets! And when i tried to buy the new ticket, i saw that there was one vip and one regular. When i bought the regular one, the vip one disappeared. And when i requested refund because i am not going to go alone, they refused. My understanding is that there is always the official site whos actually selling the tickets, they just arbitrage by doing search/social ads and direct traffic to their site. Just dont buy it from here..Cudy383Version: 7.41.0

✓ Bad customer service, bad showWe bought tickets for a Taylor Swift concert, then showed up to the venue and were told it was canceled. They offered a voucher to exchange for another show (no refunds), so we booked a different show (Airotic), and it was absolutely terrible. The dancers were uncoordinated, the choreography and music were awful, and overall it felt like we had paid $140 to attend a discount strip club. I emailed Fever asking if it was possible to get a refund so we can rebook the original Taylor Swift concert, and they said no. So I went to the app to try to leave a review for Airotic so other customers know what to expect, and it turns out there’s nowhere in the app to review a show — which means that the current 28 5-star reviews for Airotic are effectively fake marketing. I think the idea for this company is strong and I was really excited to try some shows after a couple of years of Covid hibernation, but after that experience, I feel like I really can’t trust the reviews on any of their events. If you go to one of these events, I would recommend doing extensive research on third-party websites before buying a ticket, since you really can’t trust the reviews in the app..LanaOakVersion: 7.50.0

✓ Terrible refund policy for event cancellationEvent was cancelled, instead of refunding my tickets, fever credited me a voucher for their app ***that expires in 9 months***. This is so disappointing and completely unacceptable, I will never be using this app again. This policy isn’t disclosed anywhere on their website or during purchasing, and even in their terms of service, it doesn’t mention that the credit expires. Waiting to see what customer support does about this..JacquelineM_vancouverVersion: 7.85.0

✓ Brutal customer serviceDrove 2 hours to the big bounce event to find out that it’s canceled. No email was sent to warn us and then we were told we’d receive an email about a new day or refund within 24 hours. It’s been a week and all fever keeps doing is giving me the run around while they still have my money. They have zero control over refunds and they do nothing to provide you with alternative solutions. I never write reviews but I’ve truly had it with both fever and big bounce. Very disappointed.Drew07160624Version: 7.89.0

✓ Unforgiving companyI wish I had read more of the reviews on here instead of the only one that give them more than one star. Couldn’t get to an event because the main road to get to the venue closed while we were on it due to an accident. We were stuck behind a bus and had to wait 20 minutes in one place before we were able to perform an illegal turn to get out. We were just 10 minutes away but with road restrictions and one ways all over this area and add to the mix, Friday night traffic, 20 minutes was added to the journey. A 30 minute journey became an hour and a half. Of course, this made us late. The venue was very understanding but it was out of their control. We didn’t ask for a refund but just another opportunity to attend as this was not our fault and was simply told no and given the terms and conditions. Birthday ruined. Money and time wasted. Will never book anything through Fever again. Take this and all the other reviews as a warning..AngbridgeVersion: 7.76.0

✓ No money, no tickets, no supportAbsolutely worst.NiticinVersion: 7.68.0

✓ You are forced to download the app to get your ticketsI had to download this app to even get the tickets that I purchased. No ticketing company should ever make you download their app to get access to something that was paid for. This approach is inaccessible to many people who may not be able to download an app on their phone (which is more people than you’d think). My grandma who wanted tickets to the Sistine Chapel exhibit had to have me download the app to get the tickets because she doesn’t have a smart phone. And for being the only ticketing company to sell tickets for this event you would think they’d make it more accessible to purchase and access their tickets. On top of that, there wasn’t any detail on the app as to where exactly the event was, which ironically was in the email confirmation that was sent. So 1. Don’t make people download your app to get their tickets. Like every other ticketing agency, provide the option to send over those tickets in an email and to be printed out. And 2nd: if you’re are going to push people into using your app, then at least make sure you add all the relevant details on there. Now that I’ve attended this event, I’m deleting this app and will avoid using Fever at all costs until they allow another way to access tickets. I’ll be telling all my friends and family to do this same. I expect this is probably a startup with 3 developers and no UX person. Or if there is a UX person, maybe listen to them..Aj1235683Version: 7.57.0

✓ Do Not Use this company.Their customer service and policies are some of the worst you will come across. I bought tickets for a gig they’re were promoting, only to be sent the wrong tickets 1 week before the gig. I tried every possible avenues and endless attempts to make contact with the to sort out my issue. We could not attend intended gig. No contact at all until after the fact. Then the tell me they cannot exchange, nor refund tickets as per policy. Ultimately they have stolen money for tickets and basically said cheers then. Worst company..Floyd...Version: 7.115.0

✓ 2 bad experiences in row! Buyer beware!!!Unfortunately, I have had 2 bad experiences over the course of the summer with fever. The 1st was the “nailed it at home experience”. Sadly the event link got hacked and no one was able to access the event and it got cancelled. I never received a refund despite receiving an email stating everyone was refunded. The SECOND bad experience(purchased before the first unfortunate incident unfolded) - I purchased tickets to the Van Gogh experience and it was postponed and my tickets we cancelled. We were offered new dates and had to pay extra because we had to switch to a weekend - not my problem it was postponed -it was theirs but I had to pay the extra weekend ticket price because I could not get a refund. BUYER BEWARE do not use this service to purchase tickets. Customer service is non existent. You can’t speak to a person everything is via online chat. Don’t lose your money!!!!.Coolmom212Version: 7.34.0

✓ Absolute scam, very misleadingMy friends and I booked tickets to enter a disco and meant to book it for that night, but since it was already past midnight we technically booked the tickets for the next day. the app misled us by not specifying what time the tickets started. the lady at the front desk of the disco assured us we would get a refund, so I tried to do so through their website. After speaking to multiple agents they completely refused my request to refund. I lost €25 for nothing. please do not download if you do not want to lose your money..Milabella4Version: 7.91.0

✓ DisappointedBought tickets for Anime concert for daughters birthday. Date of which got changed four times with no offer of refund. Contacted Fever as the latest day on 4th of January we could not attend and they promised they would issue voucher which has not been done and now when I email them no response..Jayb07aVersion: 7.42.0

✓ Worst ServiceBooked a ticket for 26th and the ticket got issued for 27th. Contacted customer service for rescheduling, because it happened due to some glitch in their system. None of the representative over phone/live chat/ email was helpful. Tried all the way possible. They were not working to help or resolve the issue. You wont get any support for this team. Total waste company. Beware when dealing with this app..Joeljojo25Version: 7.102.0

✓ This company is a scam!We bought tickets and planned our weekend around the event. We showed up there and there was a group of 30 - 50 people who couldn’t get into the show. They told us our tickets had been “canceled” because Fever had oversold the show. They said they sent an email explaining this, but they did not. (Yes, I checked my spam folder). I HOPE I will get a refund, but I have zero confidence. And I won’t get a refund for the ferry, hotel, and other expenses. I am pretty livid about this. This didn’t only happen to me. As I wrote there were many people on the night I went. The show had been running for weeks with the same thing happening! There was plenty of time for them to get in touch with people and try to let them know so they could cancel their travel plans!.JpottleVersion: 7.100.0

✓ DO NOT USE .. Definitely a SCAMI booked tickets for the Disney Exhibition on the 3rd of October for me and my daughter to go on the 22nd December. I got an email stating that it had been cancelled and that i had been issued a voucher that i can only claim via the app. I downloaded the app and followed the instructions of the email to then purchase new tickets on a different day. Since we are now in December every day i could do was sold out, and tickets where more expensive, apparently i would need to cover the difference in cost and pay another booking fee. On top of that the voucher did not even appear like how they said. When i went to click next to see if there was another way of claiming the voucher, it said i had purchased tickets for £139, when my original tickets cost £39. I did not understand how it purchased tickets without me entering my details. I tried to call them and they kept hanging up on me. I tried to email and both my emails got ignored.. I resorted to complaining and disputing with Paypal. That is the only reason i got my money back. I am not going to the event, all because these people are definitely scamming. Apparently they can store your payment details without your approval. I am deleting this app .. do not use it, these people are not at all helpful and do not care..MismishhVersion: 7.109.0

✓ Terrible appThe events seem good but the app itself is terrible. The per ticket booking fees add up and to buy multiple ticket types then you have to do it in different transactions and be charged a hefty fee each time. That doesn’t seem to be displayed on the screen or invoice very clearly either. No refunds at all (even when the clunky user experience and check out cart is the reason why). While you can get a credit, you then get charged to use it ($14). You also can’t transfer a credit to different events. Overall an awful experience..Sallykaye123Version: 7.29.0

✓ Stressful purchaseI was trying to buy two sought after tickets for an event in DC for myself and my friend in August. I had already given my credit card information and purchased the tickets when I was told I had to download this app. It was the only way I could see my tickets since they didn’t send me an email confirmation. This was extremely annoying since I had no say in getting the app or not. I was forced into it. Then, I had to transverse multiple pages and explanations of club levels for the app which I wasn’t interested in at the time. I just wanted to find proof of my purchase and my tickets. I was asked if I wanted to transfer a ticket and I did but after what I’ve been through I didn’t do it because I didn’t want to force the app on my friend. This was, as another person said, an extremely shady manipulative ordeal to get me to download this app. I’m hoping when the day comes that the whole thing was legit and I actually have tickets. At this point I’m wondering.I have no email confirmation or means to print these tickets..Bubblesm1Version: 7.20.1

✓ TOTAL SCAM DO NOT USEI wish I saw these reviews before I purchased. I got lured into a “Dining in the Dark” experience on Facebook. A couple days before the event, it was cancelled with no new date. I waited a few days then finally reached out and never got a reply back except for automated messages. I then got a notification that my case was closed even though I had not received a resolution as to whether or not I could get a refund or the new date. Finally I had to tell them I would dispute the charge with my bank before they replied that they don’t give any refunds. Period. Completely unreasonable considering they cancelled the event & without a new date how would I know I could attend? They offered me a “VIP” voucher. I can’t even use it for anything but the event I originally purchased soooo how is that at all helpful? I tried to use the live chat and no one ever got back to me. They have no phone number and if you look at their FB page, all of their comments are hidden. Sounds sus to me. I wish I had looked at these reviews and reviews on many other sites with people saying the same thing! To hear that I’m not the only one going through this just shows they either really don’t care about the consumer or it’s a SCAM! Save your money..RaeS221Version: 7.29.0

✓ Rubbish experience in-appReally don’t understand the point of this app. Just email me my tickets (done), PDF format or otherwise. I’m logged into the app, and the blue ‘tickets’ button won’t function. Nothing loads or opens. Used live chat support and whilst agent was as helpful as could be. Was a painful process, going around in circles. So now on my way to the theatre without tickets! And will likely need to queue up for a time to sort this whole mess out before myself and my 5 guests can enjoy our experience. Last thing anyone needs really..SeessexboyVersion: 7.110.0

✓ Horrible customer serviceMy husband and I were vacationing in New York City for a week and bought 2 VIP tickets for their Stranger Things Experience. We got on the wrong train and got lost and missed our time slot. My husband called the next morning, and a friendly rep sympathized with us and said she would try to exchange the date on our tickets for that evening so we could still go. She assured us she would get us a credit or refund id she was not able to exchange the date, and she said she would email us as soon as there was a resolution. We did not get a response until several days later, and it said that since WE did not follow up with THEM (???), they were closing the case. I filed a complaint with the Better Business Bureau and received what sounded like a canned response from a rep named Luis simply stating there are no exchanges, refunds, or credits…. Ok, then why did the earlier rep say she would get us one? I guess we’ll never get to go to this or any other event on Fever since they lied to us and treated us like garbage..BJS2606Version: 7.53.0

✓ Inflexible policyThey won’t propose another date for your event even when you have an unfortunate emergency and missed the event. They prioritize business over customer experience. I got in touch with customer service twice (once by chat message and the second time by phone) to explain my situation and got the same answer both times. Now the developer is asking me to get in touch with the customer service for a third time. Unless they tell me that the answer will be different this time, i don’t see the point. Don’t want to be disappointed for a third time..JessicaV2019Version: 7.46.0

✓ So far pretty dissatisfiedSo… First I wanted to buy tickets to a thing in Sydney using the Parents NSW vouchers. Despite the app asking for VOUCHERS (not voucher), it wouldn’t let me apply multiple vouchers. I contacted customer support, but they just said it couldn’t be done (but thanks for my feedback). So I made three, separate transactions to buy the tickets and applied a voucher to each. Sorted. Nope. I had inadvertently booked one ticket for a session 30 mins earlier than the others. I contacted customer support again, within minutes of my original purchase. I asked for the session to be amended. Sorry. We don’t do that. We will cancel your ticket and send you a voucher to use. Ok. I get the voucher and use it to rebook at the correct time. Wait! I’m being charged a SECOND booking fee?!?!?’ WTAF?’ By using the Parents NSW vouchers, I was getting the tickets at no cost to me; but now I am out of pocket. 1. This mistake would never have been made if the purchasing platform had accepted multiple vouchers in the first place. 2. They could’ve just amended the time. Really unhappy with the way they are operating..SxwilsoVersion: 7.63.0

✓ Bad Customer Service - Scam0 Stars. If you have a terrible experience dealing with customer service, your opinion about the app/company is certainly impacted. Customer Service impacts company reputation. I signed up for an event that was supposed to happen in September, but it’s “cancelled” even though the event is going on. Fever canceled my ticket and gave me a voucher to sign up for the same event that happens later in the year rather than giving my money back. I feel like I’ve been cheated and bumped out of my September spot and now have to wait until later in the year to attend. So far I am really disappointed with how this is handled and that I was never notified ahead of time. Seems like they don’t give refunds and force the use of vouchers. Bottom line: notify of cancelled tickets and give refunds in a more automated way, don’t wait for customers to raise eyebrows in order to say , “oh, this happened…”.Gusto132Version: 7.35.0

✓ Buyer beware!This app is garbage. Yeah it’s great for taking your money and suggesting you places to go, but it does not include a calendar, does not send reminders or notifications and does not confirm if the event is really taking place and how to get there. It’s a marketing and payment system masquerading as a booking website… I didn’t receive any confirmation, reminder or notification about a £70 concert so I guess it will be up to you to mark it down on your calendar and contact the venue/organiser for details and updates. When I complained about it their “customer service” (who took 2 weeks to reply) just said thank you with a smiley and closed the issue….Red LionfishVersion: 7.30.0

✓ Beware of hidden fees for changing timeTried to change the time of an experience by an hour which was allowed via T&Cs and then they wanted to charge a $8 booking fee again. And then there’s no way to go back to the original time. So you essentially get trapped to double pay the booking fee and there’s no way to cancel out of the process. I just want to go back to the original date/time..FastBrownieVersion: 7.86.0

✓ Tried to change dateCould not change the date, despite falling ill and then could not get a refund for the event. It was within 48h, but the event is a continuous 3 month nightly thing that you walk into (it’s a light show in a park, not like I was taking up a seat in a concert or something) so to change the date should not have been a problem. They should look into having a different cancellation/refund service based on the type of event. This was very disappointing and felt very cold and corporate as a response. Customer service was good if a little slow..KarlT40Version: 7.43.0

✓ Refuses refund for missold restaurant ticketsI bought tickets for a restaurant using the app date and time search. I did this to Limit my search results to restaurants available on the date I searched for . The restaurant has now confirmed they are not accepting these tickets until after holiday season Fever is refusing to refund me even though there was NO notice of this issue with the restaurant on their app Fever are quick to take payments but then unreasonably try to refuse the refund and delaying dealing with matters. This sort of situation should not happen and if it does customers should be able to rely on a professional response with an immediate refund (like Groupon ). I would very strongly advise customers not to use this app. I will end up at small claims court wasting everyone’s time if this is not resolved . Completely unacceptable service.Review2014!Version: 7.40.1

✓ Great Events - Hard to see the event date/timeGreat line up of events. It would be nice if the app had an option to sort by date, and dates/times were better displayed. You have to click the event to see the date..Sambo166Version: 7.60.0

✓ Fever don’t want to provide a receipt of my tickets.I bought four tickets and Fever sent me tickets but no receipt. I sent a lot of emails asking for a receipt and still haven't received it after a week. I can't understand why they don't want to provide a receipt, it feels like a very non-compliant company..GuijfrschuknfesvjoommVersion: 7.57.0

✓ Event was not as expected and customer service disappointingWe booked 2 tickets to a show (about £120 spent) but on arrival, discovered it was very far from as advertised (a complete disappointment, nothing as pictured/described). Things happen, so we contacted Fever customer service requesting a refund for what was arguably false advertising on their platform and were shocked at how poor service was. First, we were sent copy/paste template replies which indicated the service rep had not actually read the email, followed by a long back and forth about cancellation policies. After 2 weeks, we were finally issued £40 in vouchers as compensation - but they broke it up into 3 small vouchers so that we could only claim that compensation if we booked 3 separate activities. After all that, it was annoying and a waste of time..Shanna.saysVersion: 7.60.0

✓ No refund No changes No cancellationAccidentally picked the wrong date for an event and the payment process did not have confirmation and proceeded without consent. They do not allow cancellation/ changes to the date or refund. “ We've looked into your case and, unfortunately, the tickets you have purchased are strictly non-refundable. Unless there is a change in the experience, the event organizer’s policies do not allow us to issue any refunds once the booking is made.” Please use this app with cautious!!!! I personally would not recommend or use this app ever again. 😡😡🤬🤬.HarleyHeVersion: 7.74.0

✓ Bad customer serviceI have been emailing your support team for over a week and yet no reply but I consistently get your marketing email daily asking me to reply in case of any issues..Tarquin9Version: 7.110.0

✓ Poor customer serviceI planned to attend the Van Gogh exhibit in a city I do not live in. I made it all the way to 20 minutes outside of Atlanta when I received an email that the electricity was out at the facility where the exhibit was. Understandable, but more notice would have been nice so we didn’t drive all the way to Atlanta. Then, was offered to try to reschedule for different dates for a highly sought after event. Again, I do not live in Atlanta and the three of us all work full time jobs (with two of them being full time medical students too) in another city far away from the location. This makes it very limited to reschedule. I contacted them via email thrice to receive refunds as we could not find a new day that worked for the three of us to attend either due to schedule or unavailability of tickets during the slots that we could make it to Atlanta. I just want a refund because my opportunity to attend was taken from me because of their issue, please..AlyssakreviewsVersion: 7.38.0

✓ Worst customer experience I have ever hadI have been dealing with these people for more than a month. Twice they’ve cancelled the exhibition nature illuminated (and it didn’t even rain) twice I’ve asked for a full refund and they have denied it. The first time they said they could refund the cash amount but not the NSW discovery voucher (which I think is really illegal and needs to be escalated to NSW service as they are basically stealing this money! Was such a painful experience I booked another date. This time bought an extra ticket. They cancelled the event once more and now they are saying they won’t refund anything at all!!! They are giving me just a voucher to use in the app. I don’t want anything to do with you and I don’t want you to have MY MONEY nor my NSW discovery voucher which is the government money on my behalf. DO NOT BOOK WITH THESE PEOPLE IS THE WORST CUSTOMER EXPERIENCE IVE HAD IN MY LIFE.Andrea e l lVersion: 7.45.0

✓ Poor App, Customer Service & inflexible exchangesI booked 2 tickets to see the Titanic Experience in April via the app and it only booked 1 ticket even though I selected 2, it gave me the wrong time and there was no preview of what I had selected. It was only after I had paid for the tickets did I see in my confirmation email. I then tried to add a ticket to my existing booking and it booked me a ticket for that day for 20mins time. Again, no preview of date/time before payment was taken otherwise I wouldn’t have booked it! When I saw in confirmation email, it was too late to do anything. Informed customer services who said they could not do anything about the latest ticket as date had now passed even though I had paid for ticket. Very poor customer service and no option to cancel and get refund- only exchanges permitted for future date. Will not use them again. They need to change their app so it makes it clear what you are paying for before you click on pay..KDfitnessVersion: 7.46.0

✓ Worst app experience ever!I see the service and policy of Fever as criminal. They take the money even without providing what you paid for. The app works incorrectly and jumps the selected event time. And it happened to me TWICE! After the first time (and an 8-day wait), I got a voucher in the amount of what I had paid and the instructions pointed out that the total should be zero if I applied the voucher correctly. However, they still charged me the fees ($30 for 6 tickets) which I accepted to pay as I really wanted to go to this event and there was no other way to purchase tickets. And it happened AGAIN!!! WRONG TIME! This was not my mistake neither I have changed my mind. It was purely an app malfunction BUT the only answer I got is that they have no-refund policy. And that they see the time differently on their platform which is another proof of malfunction as I provided screenshots of what I see in the app but nobody seems to care. In the meantime, a friend managed to buy correct tickets (that’s how much we want to go). And I have 6 tickets for the time nobody needs and $253 less in my account. And the saddest part is that I see now I’m not alone in this as there are many reviewers that experienced the same..IrenaS73Version: 7.20.1

✓ The app gives you other seats that you didn’t choose.Be careful. Before you check out the order, check the seats you chose (for shows with assigned seats). The app gives you different seats, and later, customer service can't change them. Ask for a refund if this happens..MonaDemoniVersion: 7.102.0

✓ Will never use fever - WORST EXPERIENCEEvent that I had booked for a birthday got cancelled by Fever due to “weather conditions” and was told a refund would be possible if I could not reschedule my booking to another date. After numerous emails and phone calls going back and forth with different Fever Agents - did not receive a refund for my ticket, and received no help whatsoever. Kept getting told different things. DO NOT EVER USE FEVER - basically a scam for your money and will only provide a voucher to purchase another ticket that will get cancelled by them!!!.KinkykoreanVersion: 7.46.0

✓ Waste of spaceWish I could give a zero rating because I truly feel like this app is garbage. They are fraudulent and are a scam. Their costumer service is useless. First I was on a waiting listing for Kusama’s new exhibit at the NYBG. I purchased two tickets through fever which I thought was for the whole exhibit but turns out I spent 50 dollars for only garden passes. Very misleading. On the day of the event it was total down pour. The weather was awful for an outdoor art exhibit. I contacted NYBG who told me to contact fever since they couldn’t refund me. Fever did nothing to help me. They didn’t offer a refund, didn’t offer a voucher just took my 50 dollars despite being misleading, doesn’t explain their ticketing policy or anything. They were just like lols sorry we only give vouchers 48 hours before the event. They say whatever they can to blow you off and take your money. I had to contact my credit card company to get this charge removed. This app is a waste of time, this company is a waste of space. The user experience of this whole app is bad. The interface is annoying. How does this app have a 4.8 rating when it’s flooded with negative reviews? They probably get their employees to leave good rating. Seriously such a scam..Ivanka TrumpetsVersion: 7.22.0

✓ Why Did I Get into this?I’m a senior who just wants to go to one specific event.I don’t want spam.I paid $90. for 2 tickets.I just want to print my tickets and get out of the fever app.How can I get my tickets?.Notime for nicnamesVersion: 7.84.1

✓ Dodgy service - BEWARE!I had my tickets automatically change to 8.30 from the 6.30 tickets I purchased without checking if this was ok. As soon as I and my friends realised the day before they were able to change theirs back however the agent Audra said it was impossible and indicated I needed to attend that time as there were no more times available. She did indicate I could attend another fever event for the same price however she didn’t appear to understand that people purchase tickets for things they would like to see. No offer of refund at all. BEWARE - super dodgy and it looks like they can change the time of your ticket at any stage.SDH007Version: 7.33.0

✓ Worst Customer Service after Cancellation of an EventI had bought six VIP tickets for Stranger Things for my daughter’s 14 birthday. When we arrived at the venue after an hour’s trip in an Uber, we were told that the event was cancelled and we should have received an email. The email was sent at 3:30pm on the day of the event that started at 6pm and I had not picked it up within the 2.5 hours. Why not call at least people with VIP group tickets to make sure that they get the message of the cancellation on time. I tried to rearrange the tickets on the phone and asked for compensation of my travel costs (£120 for a round trip in an Uber) but the customer service person on the phone wasn’t able to handle the request and said it would be escalated to a manager. That never happened and when I checked on the status of my complaint, the case was closed by Fever but never resolved. If it wouldn’t be for my daughter’s love of Stranger Things I would never use your service again. You may put on brilliant events but sadly don’t know how to treat customers..0nd1neVersion: 7.69.0

✓ Rip offI bought premium tickets, for a better experience and a gift at the end. It turns out they were out of the special gifts and supplied something worth nothing. DO NOT BUY PREMIUM PASSES FROM HERE. Also, after speaking to customer support I was assured that I would receive the gifts then I got an email stating that they were out and I wouldn’t be getting them. They are however still charging people for those passes and doing the same thing to them. RIPOFF.DyhysyVersion: 7.71.0

✓ Be careful with bookingI booked a ticket and paid, then realised it had only selected one not two. So I purchased a second one but nothing happened, no confirmation of booking on app or email. So I tried again, still nothing. Then realised I could amend the original one, so cancelled that and booked 2 tickets. 5 minutes later all of the bookings decided to appear, leaving me with surplus tickets. The app makes this incredibly easy to do, the ticket numbers and times are easy to mess up, and they will not refund tickets. I’m now left over £60 short and hoping that a request for a refund will be accepted UPDATE - I contacted customer services via the chat and explained the error, they immediately offered me a refund so I cannot fault their services.G3rmanyVersion: 7.106.0

✓ Horrible serviceI was given a Fever gift certificate and the code on the printed certificate doesn’t work. Ive been in touch with their Customer Service and they’ve been giving me the run around for 2 weeks. Would definitely not recommend this app, 1 star is more than they deserve.RickrameVersion: 7.55.0

✓ Intrusive and pushy AppSuch a pushy, nosey App wanting all your private info like date of birth, gender, friends lists (you can unselect their defaults). I will delete it as soon as I’ve been to the event as they insist on storing your tickets rather than emailing them like any other normal non-data-mining event company. The UX has had little thought too, it’s like taking a step back in time. Massive thumbs down from me..CheekosVersion: 7.41.0

✓ Gouging PracticesUpdate: This is a shady, terrible company and you shouldn’t buy anything from them. They replied to my bad review telling me to contact them so they could offer a suitable solution. They didn’t reply when I contacted them — so they clearly try to pretend that they’re a better company than they are. Old Review: One top of the high ticket prices they add unreasonably high fees, and they make you purchase each ticket in a separate transaction so you have to pay the fee many times. We had to cancel because one of us had COVID, and we were given vouchers to reschedule — BUT you don’t get a credit for the fees, and you have to pay them AGAIN. Worse, the ticket prices and fees had gone up. A credit should include the fees you paid. It feels like they’re in the business of gouging. Not worth buying anything from them if this is their business model. Also, they encourage people who are COVID positive to attend the event if they don’t want to exceed their budget by paying the high fees multiple times..Nna12345KVersion: 7.45.0

✓ An absolutely atrocious events companyFever offers a mix of self-hosted and third party events. I attended one of their self-hosted and run Dining in the Dark events - an event they “copied” from real Dark Dining experiences, and completely, utterly botched. Suffice to say, the experience was terrible across the board - bad and insufficient food, absurdly overpriced, lackluster table service, and additional price gouging at every opportunity. Worst of all, they made a mockery of the tradition - Dark Dining experiences are a very special tradition in the blind community, and Fever cut every possible corner in staging this sham, in a way that would’ve been impossible to know before paying up front. Of course I reached out to them in an attempt to rectify afterwards: wrote a review, responded to an automated customer service reach out, and even proactively wrote customer experience again weeks after the event. What did I get for all my troubles? A response that seemed like a joke - many un-returned emails later, a rep basically pretended to “thank” me for my review and ended with a smiley face, not once even acknowledging or remotely apologizing for the terrible experience, or seeking to rectify the situation. This company is through and through a grift. They may have some momentum for now due to novelty and funding, but with a product and customer service like this, they will fail, and I will cheer their downfall..The_tofu_hammerVersion: 7.40.1

✓ Policy really sucksThe concert was beautiful it’s the company I dislike. The person I was supposed to go with tested for COVID with an at home antigen test. I asked Fever if I could move my tickets to one of the other concert days (I didn’t even want or ask for a refund just moved to a different concert date). The company asked for a PCR, medical documentation, and the PCR next to valid ID. That’d be fine if PCR tests were 1. Less hard to get (mostly healthcare workers are accepted) 2. Results come back 1-2 days later. They told me it’s policy and they need 48 hours notice so I ended up having to take someone else because the person I bought the tickets for (birthday present) didn’t catch COVID in a timely manner??.LisaleemarieemccVersion: 7.51.0

✓ Unresponsive customer serviceI’ve had fever for a while and the first time I actually bought tickets to an event, the page said the address will be somewhere in Williamsburg. Then after I bought the tickets the address was in Queens. So since I was confused I wanted clarification. I call them and I’m on hold for 30 mins and then they said no one can help me at this time please call later. Then I tried their messaging service. And waited my turn. Then when it was my turn I messaged them and they didn’t respond and then it said I have been unresponsive please try messaging again. Then after 3 more tries of the same thing, a lady named BARBARA asked me what was the name of the event. I immediately responded so that they wouldn’t tell me I was unresponsive. But she never replied and then the message system said I was unresponsive and to please try a new message. I’m thoroughly annoyed and hope I don’t end up going to the wrong address. Won’t be using fever after this..DONT DOWNLOAD THIS APP! !!Version: 6.12.0

✓ Fire whoever pushed the mandatory app.What kind of company FORCES YOU to download an app to receive tickets you already paid for. No email confirmation of tickets.. nothing. Just “uSe OuR APp!¡ iTS eAsY!” No thank you. Every page in the app asks you to turn on all notifications and location tracking.. like what is the company doing with that information? Get rid of this and keep your customers. -5/10 stars..WolfgangKalsVersion: 7.73.1

✓ Fever is a ScamI purchased a gift card and made the payment. In the app the payment showed it didn’t go through however it did and my bank has confirmed. Fever customer serviced asked me to check with my bank however because the payment went through they couldn’t do anything. Fever customer service kept closing my chat doors when I looked for a solution . Moreover they kept sending me marketing emails shamelessly even though the I didn’t sign up. All marketing emails come with explanation it says it is not marketing but it is. I am STIL WAITING FOR A REFUND.Fockyourself Indian-pakihackerVersion: 7.88.0

✓ Doesn’t workSelect “see all” candlelight concerts and a message comes up that says there is nothing found. Meanwhile there are concerts in the city I have selected. I ended up just using the website not the app..MargotFashionVersion: 7.109.0

✓ The app is terribleA friend bought tickets to a concert and in the email she got, there are only numeric codes and no seats assigned. I downloaded the app to try to see what our seats are and it’s not possible to do it. Very basic functionality is missing, i do not know what’s the point of the app if it can’t display the tickets..LawrentioVersion: 7.108.0

✓ DONT USE THIS APP HUGE SCAM!I’ve been struggling for WEEKS for a refund on a event they randomly cancelled my tickets for and never notified me about. I’ve been talking to ONLINE customer service because they lie and tell you they don’t have a customer service line to actually speak to a rep, which is untrue because initially when my tickets were cancelled, and I found out the morning of, they called me and I was able to speak to someone. Since agreeing to a refund, I have not gotten anything since. Like I said I’ve been talking to customer help and they just tell me the same thing over and over “the refund is still processing”. Well today they said it’s BEEN cleared on their end and they’ll send me a statement, which they still haven’t and have otherwise been pretty quick to respond and send emails. I’ve checked my bank statements all the back to the day before I even requested the refund and have spoken to a bank representative and have confirmed I have NOT received a refund or payment for the amount owed or from the company. This company is SKETCHY. I highly suggest using pretty much any other company except this one..AlyeciaR4Version: 7.38.0

✓ TOTAL SCAMDoesn’t even deserve one star. Just lost $120 on tickets for an event with no venue and that they won’t confirm is happening. I’ve asked for a refund and no one has got back to me. Please please don’t use this app - don’t buy anything from here..KbdiamondVersion: 7.7.0

Fever: local events & tickets works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Fever: local events & tickets.