- 90.5LEGITIMACY SCORE
- 93.0SAFETY SCORE
- 4+CONTENT RATING
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Homesnap Rental & House Finder App Complaints & User Negative Comments 2024
Homesnap Rental & House Finder app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using Homesnap Rental & House Finder? Can you share your negative thoughts about homesnap rental & house finder?
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Homesnap Rental & House Finder for Negative User Reviews
✓ Homesnap Pro+I wouldn’t even leave this one star review! This is a money pit!!! I signed up with homesnap pro+ hopeful to gain more Google reviews and business. I’ve had many friends and clients leave reviews and only two show on my Google account! The two that show are businesses Google verified. I asked homesnap support and they mentioned that it would take 3-4 weeks for the rest to show because they need to verify they are real reviews. It’s been way past that timeframe and they don’t show. Also homesnap says you can use their ads to advertise your recent sales on social media but you also have to PAY for them! They don’t tell you that when sign up. There is no customer service, you can’t speak to anyone directly. You have to email homesnap support for any concerns. I have emailed many times regarding the cancellation of my subscription and I still have NOT been helped. They say they will forward my inquiry to the account executive who is assigned to my account! I still do not know who that is! I was also told by another Homesnap specialist that my Homesnap Pro+ account is on a year contract, I was not told anything by the sales agent Zenaida when signing up with her nor did I sign a yearly contract. Now it is impossible to get a hold of her when before she was quick to answer my calls, return my call and text messages! Not happy at all with this service or company..Version: 8.1.1
✓ Most updated app!I love this app and actually used it consistently on a daily basis. The fact that the app shows homes that are available, under contract, contingent, coming soon, etc in real time is fabulous! Helps me make adjustments to what I am in the market for. However, for whatever reason, I can no longer view the school district a home is in. That was one of the things I absolutely loved about this app! Now, I have no idea what school district the home is in, and there’s no way to filter it either. Really unfortunate because it helped me sort through homes a lot faster if it wasn’t in the school district I desired. That’s the reason I gave it three stars because as a parent, making sure my child is in the same district while trying to find a house is absolutely important. But, I guess I’ll have to inconvenience myself and request a street listing from the school district and cross reference names. 1st world problems? Absolutely! But the reason for apps is to make things easier to navigate, not more difficult..Version: 7.3.8
✓ Does not cover Canadian cities.Another app found on the Canadian store not designed to cover Canadian needs..Version: 3.00
✓ Horrible in updating infoThis app is good on the go once you learn how to work it. If you ever change brokerages, good luck in getting the information updated!!! I have changed it through the app several times, on my desktop a few times and I called and emailed them about it. It finally was updated on the main screen but in searches and on the description it still mentions my previous brokerage and its been almost a year now! Disappointing and I expected more from a large powerhouse like google!!.Version: 8.2.1
✓ ThievesAfter a $99 promotion I signed up for a year ago, Homesnap has charged my account $599 and it has been impossible to reach someone to issue a credit for whatever it is they are charging. There’s no way to speak with anyone directly. I call the number provided on their website and automatically go on hold for longer than 30 mins to receive a message after that says they are busier than normal and to call again. This has been a very annoying experience for the last two days. I guess the only option is to dispute this charge with my credit card company. Homesnap had taken my google account hostage and will not release it. Do not sign up with them for anything. Their non existing customer service is the worst I’ve experienced..Version: 7.3.18
✓ USA onlyFine print at the bottom clarifies that this is USA only. Can't they make their Canadian App Store description better to represent the product then just to copy/paste onto every store they can?.Version: 3.00
✓ Support is slow and inconsistent, not worth $6kWe have been with Homesnap concierge for six months and our experience has lackluster. Paying almost $1000 per month to receive rental leads and poor support. Our rep Cassidy was very attentive initially but her attentiveness quickly dropped off after the first couple of months. Eventually it was difficult to even get Cassidy on the phone or get her to respond to emails. We later found out Cassidy was no longer our rep after multiple calls and emails and finally speaking with somebody at customer service. To our surprise we had a new rep who never contacted us to establish a line of communication. Do yourself a favor and pay much less to have someone to set up your Google presence. Having spent $6000 in the last six months we are likely not going to renew our contract with Homesnap..Version: 7.4.4
✓ America only, don't botherOnly for Americans you say? Yes, yes I do..Version: 3.00
✓ Doesn’t work outside of USALooks very useful but I’ll never know because it only works in the USA! Would be useful to have this made clear (why even sell it on the UK App Store?!).Version: 5.1.8
✓ Lame Service and Predatory TacticsHi, I am a realtor in Austin and signed up for Homesnap IDX thinking it would be useful. I doubt I even got 1 lead from it…When I brought that up to them, they sent me a screenshot of my Grandma liking one of their posts. Fast forward, the year was up and the service auto renewed. The staff indicated that according to the terms of use, I agreed to a renewal and there was nothing I can do, I must pay $149 either way. I disputed the charge with my bank while I waited to resolve. Following that, I got another e-mail from them saying, “in the event that the charges are permanently reversed, your services will be canceled for non-payment and a balance due added to your READ account as you have agreed to reimburse Homesnap for all costs/fees incurred in any dispute. So, who knows, seems like they might try and bill me for some unknown amount of legal fees at this point. Working now to try and resolve the situation with Pugh losing more money..Version: 7.3.18
✓ Used be good, sold the company, quality plummetedWhen Homesnap first came out it was great and I used it for years. Over the past few months the reliability and accuracy of the listings stinks. 1 out of 5 times when I try to view listings they won’t populate on the map, which is embarrassing when working with clients. It keeps getting worse and when I talk to customer service they try to help but do not succeed. Barely better than Zillow. Customer support is very polite and responsive, but says their techs can’t replicate the problems I have. I’ve sent dozens of screenshots documenting the function problems. I’ve had so many emails with customer support it seems pointless to bother anymore..Version: 7.3.3
✓ UselessNo good in Canada.Version: 3.20
✓ Love it! But could be betterThis app is our new standard of on-the-go mls. It’s almost perfect! It would be even better if it was easier to navigate through the more listing details - information section. There’s a lot of info in listings and it would be great if they can separate it with different headlines or something to make it more organized. For example the header for “utilities” is almost the same font and size as “electric service:” and the information in that subcategory. In situations where I need the information ready to read to our buyers, it takes a bit of scrolling and seems unprofessional. I try to have as much knowledge ready to go but you never know what questions you’ll be asked! Thanks!.Version: 6.1.11
✓ Poorest service everTo start I think the app is pretty cool. However, I can’t use it or recommend it because HomeSnap refuses to put my phone number on my app! Apparently they think it is cool to keep a strange number on my account and refuse to change the number. Why would I use an app that sends clients to some one else. And to top this off, they won’t call me back, won’t email me back and when you call in, they repeatedly transfer me to a hold that waits a few minutes and abruptly hangs up on you. It’s been like this not for a few weeks, but for a few months…it’s now end of March and I started asking for this to be fixed the end of December! They have by far the worst service EVER!.Version: 7.4.4
✓ Not easy to understand or navigateThought this was a heat solution but only caused more problems. Nothing is easy to understand and when you contact support they insist on speaking in the phone when all I do all day is talk on the phone making it difficult to make time to speak to someone, and even then it’s confusing! I have no control over incoming messages, how to delete leads that were improperly connected with you, inaccurate market information due to fluctuating markets, bad customer service who fail to explain things properly and good forbid you want to cancel it all not even the better business bureau can get that done for you because it requires a lengthy call to read you all of their policies and disclosures before they are even allowed to remove you from their service. So when you are ready for a nightmare, in Homesnap!.Version: 7.3.16
✓ Customer service is lackingI initially signed up a year ago for a $99 trial. At the end of that year I was charged $599 on my credit card as I didn’t see the value of it because I’m not that active as an agent I called to see if I can get a refund it was impossible to get through to anyone. I submitted two support request over the course of a week and it took them nearly 7 days to respond. I also waited on hold on two separate occasions for over 20 minutes and finally abandon the call. In complaining about the $599 charge they offered to refund $400 because that’s the walk up rate if you sign up as a new customer. It appears that Homesnap has taken a page out of the cable companies pricing models where they do a low teaser and then do an auto charge after a period of time. I wish they would simply charge what they’re going to charge and not play the game of promos and then charge their long-term clients more than the ones that are just trying it out..Version: 7.3.19
✓ Property line optionIt works in Canada to see my house, however the ‘property line locator’ option didn’t work..Version: 7.3.15
✓ Needs “already viewed” indicatorThe app is okay. On the map, there needs to be something that indicates that a property has already been viewed (maybe lighten the color or outline the marker)? Then on the profile it needs something that allows you to “forget” what has already been viewed if you needed to do that. I feel like I click on the same properties over and over again because they are all green or purple. It would be nice to know on the map which ones I’ve looked at and which ones are new..Version: 7.3.7
✓ ReviewThe largest benefit with this app, linked to local MLS. As a realtor, it’s why I use this app. Photo viewing- tap the photo the border disappears for full visibility of the photo, scroll and the border returns. It should stay hidden while scrolling. Location - both the pin on a map and the property boarder are the largest issue here on Maui. Some pin locations show a mile away or in the center of the highway I can’t imagine why a realtor would pay 500/year to use the pro version of the app. Value vs benefit is off. Zillow is homeowner crack, and your competition. Homesnap has to be better than other apps. the one thing is the link to local MLS, beyond this, other apps offer about the same Zillow is the most common app used by my clients to find properties even when I spend time connecting them to HomeSnap. The app doesn’t keep their attention.Version: 8.0.1
✓ It’s good, but not greatI like Homesnap. It’s got all the basics a person needs and I like that it makes it easy to see open houses. The map feature is also great and the saved searches make it easy to stay up to date on activity in the areas I’m looking. Recommendations for improvement: Other housing apps show monthly costs like HOA in the summary without having to expand for more detail. I find it really annoying having to expand the details and then scroll all the way down looking for additional monthly costs on a house. In addition, the estimated payments only include principle & interest. They should include HOAs, taxes, and other monthly costs that aren’t negotiable on a house. Second, how do I filter out 55+ communities and timeshares? I feel like I’m tricked into seeing those. Filtering 55+ and timeshare properties is a must have feature!.Version: 8.2
✓ Everything is WrongI have contacted HomeSnap before about the erroneous info about our home and they tell me they cannot correct it, they use public records. Considering it was purchased in 2029 and listed on all public listings with the updated info, not sure why they can’t investigate and correct it. We have a finished basement that was finished back in 2019 when we purchased the home giving us 2 additional bedrooms and another bathroom but according to HomeSnap, these don’t exist. They existed on the multiple listing, is listed in the county website and Redfin, Realtor and Zillow all seem to have the correct info. My realtor said HomeSnap is the worst for correct info and not even use them. If you can’t provide the listing and the county website info for them to verify, what else can you do? They info is from 2015 and has changed and has sold years after the finished basement and additional rooms and square footage. They don’t seem to want to help you either. Don’t believe this is an accurate representation of homes for sale. Use other realty sites..Version: 7.4.4
✓ Search feature is so lackingI often know a street name that a house is on, but not the street number. If I type a street name into Homesnap, despite it knowing my location and the fact that the street in question may be close by, it pulls up CITIES with the name of that street in OTHER STATES. The opposite of user friendly. Instead I have to pull up a map and manually zoom in to find the listing. Also, from an agent standpoint, there are two big gripes: 1) why can we only filter by ONE STATUS? I often want to see For Sale Listings AND for sale listings with an Open House. It would also be extremely helpful to see for sale, under contract, and sold all at the same time. And it also doesn’t show the Coming Soon category available on our MLS (Realtracs). Lastly, the find an agent feature used to be fairly easy to find, but now it’s buried in multiple menus. I’ve been wanting to write this review for over a year now, but keep thinking these issues will be fixed. No progress to date. All in all, lots of room for improvement..Version: 6.2.5
✓ Doesn't work in Canada :(Sounds like a very cool app but should be removed from Canadian App Store if it only works in the US..Version: 3.00
✓ Usually greatI usually have no problem with Homesnap and use it daily for my business. However in the last couple of months, it keeps messing up on me. I like to start my day by filtering new listings for the day to see what just hit the market. The "today” filter always stops working on me. If I select any other time frame, houses will pop up but if I select "today” no houses show up. Also Homesnap use to be pretty fast with updating as the MLS did. Now supplements are taking forever to show up on houses and sometimes it takes a while before the listing status changes to match the MLS. Yes I’ve uninstalled and reinstalled the app. I’ve closed out, nothing works until it randomly decides to start working again. I find myself having to use the actual MLS a lot more because Homesnap isn’t accurate or isn’t working and it’s very disappointing..Version: 7.4.7
✓ Odd LimitationsIt's a well laid-out app and easy to use with some rather glaring annoyances: 1. On the "Homes" tab where you can set your filters, it will not give you the option to show "Coming Soon" homes; for that you have to go to "News" 2. "News" does not let you filter the feed in any capacity; you will be firehosed with homes way outside your desired parameters and you have to scroll through the thing to pick out the interesting stuff that should pop up on "Homes" but doesn't. There is also no way to quickly return to the top of this feed and refresh, it's fastest to just close and relaunch the app if you're deep into it. 3. The map view is weirdly particular about how closely you must zoom in to show the listing and it isn't consistent. I can be at one zoom level in one area, pan to a different one, and then have to readjust the zoom to get it to pick up listing. Sometimes it doesn't work at all until I relaunch..Version: 7.4.11
✓ Only a 1 star because I had to pick oneProbably the worst experience I have had since I became a NC Real Estate agent! Since becoming an agent in March 2022 have had nothing but trouble with this company! Nothing but false promises! For sure don’t listen to a representative of this company! For sure don’t listen to a Kester from Virginia! Everything that has come out of his mouth is not true! An agent from our office actually told me in front of this Rep that this company was horrible! Did I listen? No I did not! Listen people, don’t do it! This is the worst! Don’t ever agree to it! You pay a lot of money for absolutely nothing! No matter what you get, absolutely no assistance or help from anyone at this company! I will be contacting my local MLS about this company at this point as Homesnap does nothing as promised. If nothing else comes from this other than it saves the next NC Real Estate broker to not waste your time and money than it is worth it! It’s not just about the money but the outrageous amount of time spent just trying to get someone to talk to you or reply to the numerous messages you send! Good luck All!!!.Version: 8.2.2
✓ Not quite thereThe good: I like the basic uncluttered layout of the app, photos are great to scroll through with maximum visibility on a smartphone. I like being able to communicate directly with my realtor and not triggering other realtors to call me like with Trulia. Improvements needed: when a home is favorited it is hard to find again. There should be a button on the main screen to get back to favorites like layout of Trulia and Zillow. With Homesnap the list of favorites are buried in the settings menu a few layers deep. Not a good location for easy use. The app needs more customizable options. I don’t want to see homes on my news feed that are way out of my price range or in another city or already sold. Found myself getting depressed looking at all the homes I had missed, couldn’t afford or in another area. It was like a 10:1 ratio of wrong homes/sold homes/different city to homes we were looking for. The search feature sometimes didn’t find homes that were for sale in our area that I knew were still on the market because I called from the yard sign. Overall I found myself using other apps to avoid these hassles but if they were addressed this is the best looking home app and I would use only this one..Version: 6.1.15
✓ No data for CanadaThe app looks well-designed but there is no data for Canada. Hopefully you can integrate Canadian MLS data in the near future!.Version: 3.10
✓ Potentially a Good Tool for House HuntingThis app seems to have the most up to date postings when comparing to other apps. The only thing is the app and website seem to be buggy and crashes frequently. Also, I noticed that a few features that are nice to have aren’t always accurate. For an example, the commute time when looking at a post is almost always incorrect. 5 minutes can sometimes make or break a house selection. One other tip I would recommend is showing houses within the last 3 days instead of just the postings for today and the week. This will help filter out postings especially in today’s market where houses are contingent within 48 hours of posting..Version: 7.2.12
✓ Poor Customer ServiceI’ve been with Home Snap for years and just went to pro. Newsfeeds are important to us as realtors and also our clients. Since October, support has not been able to figure out how to show my photo and my name when I get a new listing, my listing sells or when it settles. Very frustrating since they have my photo and info and have had it for years! The newsfeed used to show my name and photo. Think I’m on my 6-7th support ticket and no one can help. Be careful of expectations, guess my thought service was a part of the package was incorrect. Sad part is I really want to use the app and refer my clients. But won’t do it till the issue is resolved. It’s been over 3 months with no fix. Others having a problem?.Version: 7.3.3
✓ UselessDoes not work in Canada, why is this even in the Canadian App Store? At least I did not pay for this :(.Version: 3.00
✓ Decent but little buggy and could use some UX updatesRecently began the home buying process and our realtor asked us to use this app. I noticed that the favorited listings would start to duplicate themselves, particularly when there was only a few in the list. One of the biggest improvements would to be able to cast things to the tv (AirPlay chrome-cast) so my wife and I could view at the same time. Additional asks would be to have a way to put comments/notes on the houses and an option to keep them private between friends or share with realtor..Version: 7.0.4
✓ Good app but critical feature missing from filtersWe are in the process of looking for a home. This App is great but for one thing - it is not possible to filter out the properties which have been marked as ‘Contingent’. It is annoying finding properties on the map, seeing the price and picture, only to find out upon entering the listing details that it’s not really for sale as it is already contingent. Hopefully this should be a simple feature that the developers can work on..Version: 6.2.1
🙂 Homesnap Rental & House Finder Positive Reviews
Homesnap Rental & House Finder works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Homesnap Rental & House Finder.
⛔ Homesnap Rental & House Finder Problems
