Democrat & Chronicle Negative Reviews

Democrat & Chronicle App Complaints & User Negative Comments 2024

Democrat & Chronicle app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using Democrat & Chronicle? Can you share your negative thoughts about democrat & chronicle?

Democrat & Chronicle for Negative User Reviews

✓ Terrible change in serviceLiving in Florida I enjoy reading the paper daily and don’t mind paying for it on line. The genius who decided to do away with that option, must not care about out of state customers. If this remains in this current changed format I will not be paying for this lousy change. I only subscribe to papers on line where I can get the PAPER to read.Bballref13Version: 7.3.2

✓ A complete flopThe e-newspaper part of this app is garbage. The previous versions were great and I used them for years. The new version does not seem optimized for either the iPad or iPhone. On either device the screen is only maybe 75% utilized. You can read the headlines but in no way can you read the full text without clicking on it. Printing an article requires downloading it to a .pdf and then print from there. Too many steps. And then there are the pop up ads. I’m a paid subscriber and shouldn’t have to see any ads that aren’t already included in the newspaper edition. The D&C app developers have completely failed the paying digital subscribers. What a shame. And they got paid for that too!.E M CHRISVersion: 7.3.2

✓ The text is too small to read and pinch zoom is not allowed.This new eNewspaper app is worthless. The articles are in such fine print now that I can’t read them. They don’t allow you to pinch zoom so that the text is legible. They also no longer allow you to swipe to the next or previous page. Can you please go back to the previous app? It makes no sense to pay for a subscription to a newspaper that you can’t read..IdngwlroztVersion: 7.3.2

✓ Recently updated app is terribleI love local news, so I’m sorry to leave one star. I read the eNewspaper which is like reading the compiled print version. The new update replaces the “pinch and expand” function with buttons that are so small and close to a band of other buttons that you constantly bounce out of the page or to other sections. The bonus USA edition is only available sporadically. Frankly, there are only a handful of articles of local interest, most of these being crime reports. Without a consistent USA Today section, this app isn’t worth it..*crewgirl*Version: 7.3.2

✓ Awful appNot at all user friendly. I am trying to renew my subscription and there is no way to do it. I tried to change my privacy settings but it won’t let me do that either. Things are hard to find and not easy to see on phone or iPad. Specifically the comics. Their breaking news alerts are a joke. Not important or days old. I keep getting a page saying it isn’t working..Cinn16Version: 7.1.2

✓ Very old content, can not read articlesThe news content is terrible. Half of the articles are permanent fixtures, and remain on your front page for months. Yes, months. For filler, the D&C leaves articles on their app for a long time. Some that are up today were first posted 2.5 Months ago! As of the past month, the app will only allow us to read the headlines, and a few lines of the article "teaser". The content will not appear without paying a fee. Garbage app, do not even bother. If you want the D&C content, just google their headlines and read it on the web..AustralyaVersion: 5.4.1

✓ Why do I see only day-old/days-old stores?I like the app, and the access to national news, but feel I am missing news with this app. It doesn’t seem to be the same content as reading the print edition of the D&C, or if a replica newspaper. The app doesn’t seem to offer current content..Really-all names taken?Version: 6.11.2

✓ E-Newspaper function is horribleI enjoyed the display and ease of use of the “print edition “ app up until a couple days ago. Since then, the “print addition “ app doesn’t load and says to use the regular D&C app. This app has an “eNewspaper” function, but it is so frustrating compared to the other app, I find it unusable. It doesn’t use the full screen to display the e-paper and panning/zooming is slow and awful. Developers - are you going to continue offering the “print addition” app? Are you going to improve the “eNewspaper” function of the D&C app? I want to support the D&C with a subscription, but if the readability of the news is not improved, I don’t think I can continue paying. Please at least let your subscribers know what is going on..Cassie-dogVersion: 7.3.2

✓ ReadabilityThe old app was much better in terms of readability on a phone. The navigation buttons take up too much screen real estate! The prior version’s navigation buttons were transparent and therefore could appear above the text (allowing the text much greater viewing area). Too many pop up ads in this new version also. I don’t recall seeing the before..BeaneheezerVersion: 7.0.4

✓ Only useful for subscribers, deletingYou push so much content that is only available to subscribers. I also don’t need a notification every morning to open your app. Too many notifications, too much content no longer available to non-subscribers. I was a subscriber but when the price for digital access goes up to $65 a year I dropped it..C R8Version: 7.1.1

✓ Need to constantly “sign in to my account “ for content.I really don’t understand the need to sign into my account all the time to access certain content. You should know I am a paid subscriber. This is stupid and a waste of my time. I have to manage multiple passwords for things that actually require secure access. I would expect someone I pay regularly and has no issue billing me and accepting payment can figure out a way to grant me unrestricted access to content. Pathetic..PissedpayingcuustomerVersion: 6.8.1

✓ Why do they need to copy my clipboard?I used this app on a daily basis for a long time. There were always things I wish would be different but overall pretty satisfied with it. That is until I upgraded to iOS 14 and realized that every time I opened the app it copies my clipboard. I still have it on my phone but only open it when a new version comes out. I copy a choice expletive into the clipboard and then see if they are still copying my clipboard. So far they are still copying my clipboard every time I open it. If that does not change soon I will delete it and never look back..Jav2924Version: 6.1.4

✓ TerribleI cannot zoom in like before and whole page gets distorted if I do. Print too small cannot figure a view I like and I like old app 100% better -Ugh it’s still horrible and I don’t even read the paper anymore because it’s so distorted when I try to make it bigger. I could zoom before to see what was good on a page and read it like a paper. That is what I like about the app. It was like reading a paper. Now it’s just like every other news set up and it’s not our D&C paper. The different views don’t give you the paper feel at all even though it’s trying to set up articles I like the scan affect. Yet again the zoom in doesn’t work and messes up the whole page and it’s not easy to go back. (Even with the back button- it brings you a different view) Just giving feedback. I can do screen shots of what I mean if it’s helpful. Thanks!.KarferrVersion: 7.3.2

✓ D&C App is AwfulThis app is hard to read, it repeatedly changes or leaves the page/article you are trying to read without warning & sometimes even changes newspapers without warning or reason. When it takes you to USA Today when you are trying to read the D&C it does not give you a way to get back to the D&C! I’m currently stuck in USA Today right now and can’t get out..Disgruntled eReaderVersion: 7.3.2

✓ DisappointedI’ve been reading the D&C on line for several years. I do not like this app. The old app was much easier to read because it conformed to the page. This content of paper is either too small or two large. I also liked the old app because it stored previous editions if I was unable to read it the day it was published. Please go back to the old version. This may cause me to cancel the e newspaper..RoseburkVersion: 7.3.2

✓ Nearly unusableI am a subscriber and have used the print edition app for years, and it worked well. We are now being pushed/forced to this app. It has the print edition, but that part of the app is really bad, with poor controls that are hard to use, and is a huge drop from the print edition app. I find the presentation of articles in the non-print part of this app a complete jumble. I will cancel my subscription if this is all it provides now..ROC subscriberVersion: 7.3.2

✓ New “look” is disappointingI’m a subscriber; so why do I get ads every time I try to navigate to any page? Why do I see pro, college and mostly Bills when I try to navigate to high school sports? Why do I see the same articles as top stories every day, week upon week? I think it’s time to cancel my subscription, because the annoyance is out, weighing the value of what is contained..02JSDVersion: 7.0.3

✓ Terrible experienceThe e-newspaper used to work nicely. Every day the app opened to that days local paper. Zoom was stable and page’s didn’t move around, disappear or cause long delays while ads loaded. This app is the exact opposite. For several consecutive days the app opens to the paper and then suddenly it only opens to USA Today and there’s no link back to our paper. Idiots approved this replacement app..OLP ROCVersion: 7.5.1

✓ Terrible application not user friendlyIf anyone liked the old gannet democrat and chronicle app this is like going back in time to having no app. It crashes a lot, is difficult to get it sized correctly and constantly changes sizes on my iPad. I have the most recent apple updates and d&c version update. Just plain terrible it’s like it was programmed by a beginner sw developer..Mikeb12321Version: 7.3.2

✓ Ignores and bypasses notification settingsGreat to have a decent app for our local paper. Great news coverage, including investigative team. But for the App: I like to be able to customize notifications for breaking news. I have mine set to notify for NEWS ONLY, no sports, nothing else. But still get several "breaking news" alerts every week for players questionable to play for the Bills due to such things as wonky ankles. This is not news, people, this is sports..PkinVersion: 5.0.2

✓ DigitalNot being able to access entire digital app. I’ve been a subscriber to the D&C for approximately 50 years receiving the hard copy every day. I have been unsuccessful to access the digital. Called a number of times requesting they fix the problem. Constantly being asked to subscribe again or verify my subscriptions which cannot be completed..Bayla18Version: 6.10.0

✓ Disappointed in new appI’m really disappointed in the newest version of the D&C app. The ability to zoom large enough for me to read is gone!!! And I hate pop up ads that cover the paper. I’ve kept my subscription, because I enjoy reading the paper in the newspaper format. But not sure how long I will keepit.Gail at ppVersion: 7.3.2

✓ No comicsThe web page in general is very good but you leave out the comics. I know that they may not be important to you but they are one reason people even subscribe to the D&C, after all everything else that you report is available in 5 or 6 different web sites. Thank you: Stan.ShesseyVersion: 7.3.2

✓ I thought I was a subscriberI have been using this app for well over a year. I was getting access to the enewspaper then all of a sudden with no previous information it said I had to be a subscriber??? I wish I received a notification letter know what’s going on and why..Jw23648Version: 7.3.2

✓ New appRequires too many movements. Also doesn’t allow text to be enlarged so it can be read. Like the breakdown of topics but wish the original paper edition was included as it worked before the update as it allowed easy text/ image enlargement and allowed easy swipes to the pages. Over morning coffee it is a quicker and easier read..76+ readerVersion: 7.3.2

✓ Good app with a few fixable problemsThe Democrat and Chronicle is the best source of local news in the Rochester area. I enjoy reading stories by Leo Roth, Sal Maiorana, and David Andreatta. However there are a few things that can be improved. For some reason stories about the Buffalo Bills more than a year old are still appearing at the top of the Bills news feed. This forces me to scroll to the bottom to see the most recent news. I submitted a request to fix this and I never heard back. The D and C is is using more video. Unfortunately this forces the reader to watch a 15 second ad every time you click on a short video. Some of the “videos” contain only text, almost like watching a Power Point slide show. I can tolerate the 15 second ad before a real video (I know ads support the business). But don’t make me watch an ad just to see me a slide show containing only text..Soduku BlasterVersion: 5.0.3

✓ Horrible updateThis app used to be amazing, but the latest “upgrade” is just horrible. It crashes all the time, it’s full of ads, which I resent since I am a paid subscriber. The ads pop up and cover content, sometimes forcing a restart because they lock up everything. The top part of most pages is not visible unless you click on the individual article. When you try to print something, like a word puzzle the print is extremely small. If things don’t improve I won’t be renewing my subscription. Very disappointed - there was no warning this was happening and it’s a major change in quality and accessibility..KasiaVersion: 7.3.2

✓ Sudden Format Change Not AppreciatedFrom one day to the next my e-edition went from a replica of the print edition to a clunky and difficult to read condensed version. The paper was already a rehash of mostly day old news but now in what some may consider a difficult to access and read format. If there is a choice of format, I’ve not been able to find it..RrcfeVersion: 7.3.2

✓ Not for the “print version”Trying to read the paper’s print version on this new app is torturous and many times worse than the old app. For example, the zoom option provides one preset zoom level that doesn’t match screen size and you cannot change it. Fortunately the old app still works but each time I use it I have to X out the warning about getting this new app. The D&C itself may soon not be worth the extra aggravation..JesseoffyVersion: 7.3.2

✓ New appThis app is horrible! I have a mini iPad and usually enjoy reading the paper on it. However this change has made me consider unsubscribing. Even after changing settings to what I think will work it reverts back to whatever it wants. Unable to consistently enlarge script to a size I am comfortable without the index thing popping into play, even though supposedly locked. I deleted old app because it was stuck on loading and usually downloading a new app will work. I think they forced me into this app by causing the “loading “ delay. I was perfectly happy with old app. Guess I’ll have to find something new!.Stell857Version: 7.3.2

✓ Fix: Breaking News notificationsThe app itself is generally fine altho the only notification I have set is “Breaking News” no other notifications are enabled like “Sports” but I’m always getting alerts on how the Bills are doing, player updates or other sports info. Yesterday during the afternoon I received 4 notifications on the Buffalo Bills. This is not “Breaking News” please only push these notifications to subscribers who have the “Sports” notification enabled as it’s truly annoying to be alerted to something that is absolutely not applicable to the notification that has been enabled. Not everyone in Rochester is either a Bills fan or a sports fan in general & it’s a waste of time to be notified for nothing..HankensenWillardVersion: 5.11.0

✓ The old app was betterThe current app for the online E newspaper Democrat and Chronicle is a significant decrease in quality and ease of use from the previous app. It doesn’t download as quickly, and it doesn’t return to the top of the page when you turn the page. The previous version of the e newspaper was much more user friendly. You didn’t have to dis what wasn’t broken..LDPOMSVersion: 7.3.2

✓ Can’t find Report Delivery IssueEvery week we’re missing a paper. Last week one(didn’t report) and this week 2. I’d just learned how to navigate the site and now you’ve changed it. Found a phone number but I wanted to just put it in the app. Much faster. I’ve just wasted a lot of time searching with no results..BovenzisaVersion: 7.3.2

✓ I hate the app!I want to read the whole paper- page by page. I scan everything - then read in detail the articles I am interested in. I don’t want articles selected for me. I want to browse!! The app doesn’t let me do this. I cannot ever figure out how to get the comics - tv schedule and puzzles. The set up is too much like Yahoo news- snippets of odd artiicles all thrown together. You can’t tell what is news and what is rubbish..A good way to avoid criticismVersion: 5.15.2

✓ New app, same old bugsThis app recently replaced the original "print edition” one used by Gannett papers. The new one allows for pop-ups, which isn’t necessarily a bad thing when used for breaking news. The issue is that this app remains buggy and has frequent crashes, like several times per edition. Some pages load blurry, some don’t load at all. The potential is there to make this app a very good experience but it needs work to make that happen..Crew GuyVersion: 7.3.2

✓ Worst experienceWe’ve been getting the paper for over 40 years. Switched to the online subscription a few years ago. Recently there has been a change asking every time we try to access the account if we want to download the e-edition. We don’t now we can’t get anything on any of our devices. Whatever they’re doing, they are losing us and a number of other people whom I’ve spoken with recently..WebsterdaleVersion: 7.3.2

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