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Columbus Dispatch App Complaints & User Negative Comments 2024
Columbus Dispatch app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using Columbus Dispatch? Can you share your negative thoughts about columbus dispatch?
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Columbus Dispatch for Negative User Reviews
✓ Can I get the older version back?For some reason my app has changed. Now I can no longer read other local newspapers from my Columbus. Dispatch subscription, such as the Newark advocate and the Canton repository. I don’t understand why it’s this way. Am I missing something? I don’t appreciate getting pop-up ads now, when you open the newspaper it completely blocks out the page. And you can’t find any way to shut it off. I’m paying for this subscription and there are ads in the paper already, so why do we have to fight off pop-up ads? Finally with the earlier app if you want if you wish to you could see the USA today now you can’t. When a revision is made, I wish it was a better version and not degradation of what we had before I would appreciate any suggestions from the developer. Thanks..Version: 7.5.1
✓ Terrible AppI have been using the Dispatch app for a few months and have to say that trying to read the digital version is miserable. On my iPad only a small part of the page is visible, if I try to zoom in it skitters all over the place or even switches to another page. Have the screen is taken up with a menu I don’t need and can’t figure out how to close because some of the controls are hidden by a header. I prefer the digital version because it is only today’s news, not the past several days. Update, why do I have to keep signing in? Is there a setting to disable the sign in requirement?.Version: 6.10.0
✓ Stop resetting my page viewOkay, so I use my phone for other things besides reading content I pay for on this app. Please stop resetting the article I was viewing to the “Top Stories” page every time I leave the app even for a second, leaving me to have to go find the link to open the article again. The story being read should remain open until a significant enough time has passed (at least a few minutes, if I’m setting the bar at a minimum user need point). Thank you!.Version: 6.5.9
✓ Terribly frustratingDispatch app is terrible. I am constantly signing up…, multiple times, and they keep taking my money each time when I already have a subscription. App cannot go across platforms either. Whether I open the App directly or attempt to access a story from their FB feed the App loses my subscription. Terribly frustrating..Version: 6.8.1
✓ Columbus DispatchThe paper has become more and more “woke” reflecting outside ownership. Local “stories” are inane. Three days of top-of-the page, front-page, front page nonsense about some high school football “scandal”. Who cares? Nothing about Afghanistan, the collapse of our southern border, inflation, etc. it’s sunk so low, comics may be the best part, although Business is still sometimes useful..Version: 6.5.9
✓ Difficult to UseThe original app was the easiest to use, this one is difficult to navigate. I’ve tried it for a few days - it should not require much time to get used to it if it’s an improvement. Instead the pages are too small or too big, jump on the page, and will only let me read in the browser, not in the app. Not a fan, and may give up my subscription if reading the paper is a frustrating experience..Version: 6.4.0
✓ Hard to manage; unreliableThis app ‘s functionality deteriorated in 2023. Some sections show only a blank page. Ads block a whole page and sometimes you can’t get them to disappear. And sometimes the e-edition just won’t open. Was much better in 2022..Version: 7.5.1
✓ Laughably LameIt’s hard to believe that there is anyone at The Dispatch who actually proofreads any of the articles. My wife and I get a few chuckles every week over the ludicrous misspellings and lapses in grammar. Today I opened the app and found the the the obituaries were no longer available! Maybe an obituary is pending for The Dispatch..Version: 7.3.3
✓ Password and Login Process Is AwfulUntil The Dispatch fixes it’s continued password and login process issues, this app will frustrate you. Most days I can not even read subscriber articles. The Dispatch’s desire to capture non paying subscribers is a higher priority than creating a wonderful experience for long-standing, paying subscribers. Good luck with this app..Version: 6.10.0
✓ Too Many AdvertisementsThere are far too many (and too annoying with embedded videos) advertisements for an app for which I pay a subscription. Definitely poor in comparison with Apple News or Google News. Feed is full of sports stories, mostly high school sports for which I have little interest.Version: 6.12.6
✓ Love but.....It’s too expensive. It should be free. I want to know what’s going on in my neighborhood and community and the fact that it’s not free every month perkind a makes me mad. So I would take the five star and make it a three star. If you gave it out for free then it would be a five-star. I actually pay to get the paper but it still does not let me use the Internet paper. Which is wrong because it says that if I pay for the paper then I should get that for free. Oh and it’s not happening..Version: 6.4.0
✓ Very DifficultI bought my husband a new iPad so he could continue reading the Dispatch. This was to no avail, even though we subscribe and pay for the e edition, it is seldom available before 9AM and many times we have to resign into it to prove who we are. I know Gannett can do better than this..Version: 6.12.6
✓ Worthless and FrustratingMy login that I have had for a while doesn’t register my subscription that I have had for multiple years and the app jumps just when I find a story to read. Based on other reviews I have read I don’t understand why these issues haven’t been fixed! The monthly subscription is a lot of money and I can’t even get my paper delivered around the same time consistently. I get more emails saying my paper may be late when no major story is pending. Get your act together or sell the paper to a company that cares about their customer!!.Version: 7.0.4
✓ Columbus Dispatch app tough to useI will start with a positive comment. I very much enjoy their content. As a long time resident and supporter of the Columbus region, I feel the coverage, from politics to community needs, its all good coverage. My negative is simply that their app and customer support is very lacking. Customer support is only available by phone, and then when you finally reach someone, they will tell you that they do not support the online services of the Dispatch. The app has a very limited Q&A section. Their chat feature, once you find it on the full Dispatch web site (not within the app), only deals with delivery and subscriptions for the paper deliver service, not online service! Frustrating. Anyway, I hope they figure this out. Online delivery of the news is their future, whether they want to face it or not. Good luck Dispatch!.Version: 6.10.0
✓ Columbus Dispatch appThis format is very difficult to use. It’s a challenge to get the page view to fit appropriately to read. It is too easy to accidentally navigate out of the page that you’re reading because the page tabs are so close to the content. I like reading the Dispatch e-newspaper but I’m trying to decide if I want to renew again. It was much easier to navigate the past format..Version: 7.3.3
✓ E-Edition is not user friendlyThe most recent version of the E-Edition is very clunky and difficult to navigate. With prior version, you just double clicked on a story, and it would pull up the story, and you could “X” out when done and it would take you back to the same page you were just on. Also, you used the back and forward arrows to turn the pages. Easy and made sense. Still can’t figure out this new version, even after reading the tutorial. Can’t figure how to view the entire story, and get back to the previous page. Also, the back and forth arrow keys take you to the home page of the app, they don’t turn the pages. Also, the pages are too small to read, or if you enlarge them, they too big and can only view part of the page at a time. Please fix this, reading the paper shouldn’t be so difficult and stressful. Can’t even imagine how it difficult it is for for those who are less computer-literate than I am..Version: 6.4.0
✓ Impossible to NavigateAnytime I’ve tried to change my password, the system screws everything up and I get a free chat with the Phillipines. And I cannot understand any of them. I’m tired of them taking American jobs, so when my subscription expires, I’m cancelling my Dispatch sub. Butttt, when an onshore customer service agent answered, I can usually get the problem rectified. It’s just a PITA when getting an offshore operator..Version: 7.6.1
✓ I’m paying for ads?Isn’t the point of paying for a subscription the avoidance of annoying pop-up ads? The “paper” is already full of ads you have to swipe past..Version: 7.5.1
✓ A major downgradeThe newest version is a major downgrade for those of us who prefer viewing the newspaper in its more traditional form. It now subjects one (despite paying subscription fees) to pop up ads, no longer permits viewing the entire length of a page at once to scan for interesting content, and has eliminated the ability to pull sections directly into a format that allows annotation..Version: 7.5.1
✓ Not all changes are goodThe new app seems zippier, but has made some bad trade offs. Most notably, when you tap to read an article, the article only fills the bottom half of my iPad; the top shows a shrunken and largely useless image of the page. That is not what I need in that moment, let me use my full screen to read the article like the old app did. And let me read the ENTIRE article to the end, not just the part on that page! Also, you removed the ability for me to change the font size to my tastes (I prefer it larger than the default), as pretty much all e-readers have allowed forever. Restoring these features would make this a much better app, the old app had them and it was a mistake to remove them. (I also miss dynamic view a little, but that’s not a show stopper...I tended to use the standard view more anyway.).Version: 6.3.0
✓ Hard to use - unfriendly for users!Why is it not possible to Suspend and Resume delivery of Physical Paper in easy way from APP itself? I think things have gotten worse once Dispatch was sold to the national firm! You don’t even acknowledge or confirm the e-mail sent to your Customer Center. At times, my account shows wrong subscription information - very frustrating!.Version: 6.10.0
✓ Absolutely horrible interface and page displayRecently forced to download the new Dispatch e edition app. What a horrible replacement for the previous print edition app. Pitiful user interface. Page turns and pinch/ pull to read a page don’t work. Puts an ad on top of page one when the edition is downloaded even though you are a paid subscriber and covers up the x out to close it..Version: 7.3.3
✓ Not registering my subscription and not allowing me to edit tracking/privacy privilegesThe app continually fails to recognize that I have an active subscription despite being logged in. It also does not allow me to edit tracking/privacy settings to anything other than allowing all tracking. I will be uninstalling until these issues are fixed..Version: 7.0.3
✓ Difficult to navigateLooked almost everywhere to manage my subscription. Never found it. Why so difficult? Button locations are not obvious. Nearly impossible to speak to associate. Chat room far from satisfying, information is only one way. Had to play pictures game 3 times on different pages. K Johnson.Version: 6.12.6
✓ Needs workStill buggy. Navigating not reliable, it takes to many clicks to enter, blue arrows obliterate text, confusing which browser to use. No audible read feature..Version: 7.3.3
🙂 Columbus Dispatch Positive Reviews
Columbus Dispatch works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Columbus Dispatch.
⛔ Columbus Dispatch Problems
