- 83.9LEGITIMACY SCORE
- 86.4SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Magic Guide: Universal Orlando App Complaints & User Negative Comments 2024
Magic Guide: Universal Orlando app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using Magic Guide: Universal Orlando? Can you share your negative thoughts about magic guide: universal orlando?
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Magic Guide: Universal Orlando for Negative User Reviews
✓ New version not workingNew version of 28 juin dont work.Version: 3.9
✓ Univeral Island of AdventureWaste of money as there is no wi-fi at Universal studios unlike Disney. Good layout and attractive but of no use yet..Version: 2.0.2
✓ Good but not accurateIt is accurate on many rides but the hulk has been closed since September 8. It is now October 2 and they still list the ride as open with a 25 minute wait time. The Hulk is in pieces with much of its track removed. Don't know about you but I wouldn't want to ride it..Version: 3.5
✓ 1/10The only thing worth while is the map. The wait times are completely off and the menu items for the food places are completely wrong and out of date..Version: 4.2.6
✓ Magic Guide: Universal OrlandoI love this app and made the additional purchase for the extras. My only complaint is updating the app. There are several things which need correcting because of something closing, restaurants adding food to their menu, or changing prices. I like this layout better than the official Universal App. Easier to look at and see the food locations and menus. I do use this for meal planning so it would be great if it was up to date. Thank you!.Version: 4.3
✓ Does this app really work?I paid to get this and I feel like it doesn’t really give the most up to date info. I wish I had kept my money..Version: 5.2.2
✓ Wait times are WAY OFF!!!Signs and app said 50min when I entered Transformers ride. Over 1:15min later I'm still cant see the front of the line, and the app says the wait time is 60min now. We haven't moved in 20min and there's announcements now that the ride is having issues. @Universal you need to do a MUCH better job at informing your riders what is going on! We are now stuck and can't go forward or backwards - if an emergency takes place there will be mass panic because WE HAVE NO IDEA WHAT IS GOING ON!!!!!!!!!.Version: 3.9.1
✓ Won’t show restrooms without upgrade!Ridiculous!.Version: 5.2.2
✓ Map, No TimesThis is a great app if you want to have a map and and a short description of the attractions for both parks. Do not believe the wait times though, because it can be changed by anyone. Very helpful app..Version: 3.5
✓ Magic guide appOverall it was handy to have. Helped us with wait times to decide where to go. Restaurant guide was helpful for venue and pricing. Unfortunately the menus on app are not up to date so don't count on a menu selection actually being on the menu when you get there. Happened to us twice..Version: 3.9.1
✓ Wasn't impressedThe map feature was the only one worth using and a few times it showed us in the water or another section of the park. Don't count on the wait times being accurate. We walked to the other side of the park to ride MiB ride (said the wait time was 50 minutes) but found the ride was closed. I reported it closed on the app and it never updated. I tried it a few times and it finally showed up at 120+ minutes (not closed). I use an app for Busch Gardens (Williamsburg) that is FREE that's keep updated much better than this one for $3.99. I'm submitting a request for refund from Apple..Version: 1.2
✓ Wait times never appeared!This was a complete waste of money. The maps are not current. We waited in line to eat, only to get to the register and find out we couldn't use our passes because the restaurant was removed from the QS list. Also, the wait times stayed "--" all day and would not let us update with our own wait times. Besides, there were signs around the park that scrolled updated wait times and ride closures..Version: 3.0
✓ Total Waste of MoneyI just spent two days trying to use this app. The maps on it are VERY general and lack any detail, showing mostly just major rides but missing a LOT of details. The map SHOULD use GPS to show where you are in the park but it doesn't. The food guide only shows fast food options and even then misses a few of them. I wanted to eat a real meal but it was not showing Mythos Restaurant even though I was right across from it! (Mythos is one of the best food options there, BTW.) Someone SHOULD make an app that does the job i had expected this to, but I found that this one is a major disappointment. I should have listened to my daughters, who had asked why I bothered buying it after seeing how useless this company's Disneyland app was..Version: 1.2
✓ Let down!Feel very let down as this seemed like it was going to be a great app. Able to find restrooms, food outlets & so on, only to find you have to pay for these important details. Such a shame..Version: 4.0
✓ Do not download unless you are willing to pay!The app is free but you have to pay to see the times, do not download!.Version: 4.3.3
✓ Thought this wasn’t an official appIt’s not. All the ads! 🤦♂️.Version: 5.1.5
✓ Way to ruin a vacationThe park opening times starting August 1st are off. For those of you that know how important getting to the park early and hitting rides on a schedule, this ruined our entire day. We saw signs at the park listing 8am early opening but trusted the app would have the right time and thought this was for resort guests as we knew they always got in an hour early. 5 minute waits became 50 min plus waits. Two children disappointed at how few rides we could go on in our day. Two parents regretting purchasing the app..Version: 3.1
✓ Wait times are never updatedHave been attempting to use this application for the past 3 days hoping to get some insight on what the wait times are for each universal ride. Unfortunately they are hardly ever updated. And even when they are they seem to be inaccurate. If I were you I'd just pay attentions to the estimated wait times outside each individual ride instead of relying on this faulty application..Version: 4.0
✓ Too much money, not enough infoThis app has some conveniences, but for four dollars I expected a whole lot more. The free app from universal is just as good, and well... free. I'm kicking myself for buying this one. I fell into the trap that it must be better than the free one because of the price. Yeah, no. It's not. Handy to have something like this with you in the park, just choose one that doesn't charge you..Version: 3.2
✓ Wrong park hours!This app had the wrong closing time for universal studios every night this week! A park app is only as good as the information in it and if it can't get the simplest thing right like closing time, it is useless. I went from IOA to US expecting the park to be open until 7 , only to be ushered out after my first ride since the park actually closed at 6 that night. Use the official app or touring plans app instead..Version: 3.2
✓ Upgraded for up to date wait timesUpgraded for the up to the minute wait times, yet now just showing closed and not giving any wait times. I even submitted an accurate wait time, it thanked me, still didn’t update. Will improve rating if fixed..Version: 5.2.1
✓ Apple Watch not workingSo annoyed I paid for the Apple Watch upgrade and it doesn’t work on there. It was working a couple days ago. Please fix ASAP. I’ve tried restarting phone and watch with no luck..Version: 4.3
✓ Doesn’t really workApple Watch app does not work, don’t waste your money in this app..Version: 4.3
✓ OverratedA) why does this app cost a dime? Didn't I pay to get in the park? I laugh that they hand out maps like candy by charge for this app B) the wait times were rarely accurate - off by as much as 30 mins C) if it showed your location and provided transit times it would be much better.Version: 3.0
✓ Waste of $Would have thought for $5+ it would have been able to guide you via GPS to where you wanted to go within the small maps. Wasn't up-to-date on attractions. I.e said no express lanes for some rides but there indeed were. Too expensive for what you get. Avoid this one!.Version: 3.8.1
🙂 Magic Guide: Universal Orlando Positive Reviews
Magic Guide: Universal Orlando works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Magic Guide: Universal Orlando.
⛔ Magic Guide: Universal Orlando Problems
