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- 41.5SAFETY SCORE
- 4+CONTENT RATING
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Knott's Berry Farm App Complaints & User Negative Comments 2024
Knott's Berry Farm app received 46 complaints, negative comments and reviews by users. Have you ever had a bad experience using Knott's Berry Farm? Can you share your negative thoughts about knott's berry farm?
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Knott's Berry Farm for Negative User Reviews
✓ 30 minute wait but was 2 hoursYesterday we waited in line for Hang Time and it said it was 30 minute wait but it was a 2 hour wait. None of the lines for any of the rides were updated accurately. Also, it would be helpful if the map just showed the names of everything instead of needing to switch to a tab in order to view. The other issue, is when you see the rides, it’s a very TINY picture and you don’t have the option to zoom in to see what the ride actually is. Also if you are just 2 people, I don’t recommend buying the all day dining pass regular or premium The food is limited to just chicken, burgers, and fries. If you want to eat something that sounds appetizing for an adult, just get that Bosenberry Tasting thing instead. I would rather have spent the $50 to try all of those interesting foods..Version: 7.214.0
✓ Cannot add season passesThe new app will not allow season passes to be entered. In Friday, February 1st, I used the old app to access my season pass for entrance into the park, upon entering, in order to access the park map, I was required to update the app. Once updated, I was unable to add my season pass to the app despite being able to use the search function to locate my pass, and it telling me that I successfully added my pass, it did not appear. We went to guest services and they suggested deleting and reloading the app, this did not work either. I had a new card issued and attempted to scan the pass in, this did not work either, I then manually tried to enter in the number which also did not work. The app in each instance indicates that it has successfully loaded the season pass, however it does not. I have uninstalled and refreshed several times without success. This appears to be a bug in the programming that needs to be fixed..Version: 8.2.0
✓ New Update Is HORRIBLE!I updated the app and oh my why did I do that?! It completely locked me out and they’re having difficulty with it now I have absolutely no access to it!.Version: 8.2.4
✓ New update made it UnusablePasses won’t load places on the map are wrong and i can’t add a their pass i keep getting errors crazy go back to the old version.Version: 8.2.9
✓ Not reliable and uselessThe app is not reliable. Passes won’t load and it won’t load a credit card to the wallet. I’ve tried multiple times. Tip- take a picture of your pass and just avoid trying to get it to load on the app while at the park. Knott’s might as well not have an app bc it’s useless and doesn’t do what it’s designed for..Version: 8.2.7
✓ Food MenuIt’s was great when the app had the food menu per location and what was on the dining plan. They need to hire a UX designer to help them..Version: 8.2.3
✓ App not working at allDid the update and my passes disappeared I have no way of retrieving them on the app at all. The app is not acknowledging my account or my gold passes..Version: 8.2.8
✓ New Update is Horrible / UnusableWhoever designed this new update should be fired. Passes don’t even load and when they do, they only last for a little while. Thankfully I uploaded my passes to my phone’s wallet. The department in charge of the app should at least scrap the new version and revert back to the older version. The old saying “don’t fix what ain’t broken” definitely applies here..Version: 8.2.8
✓ PatheticThe map is not all that useful because they make the icons for the rides so large that it takes forever to actually hit the right one. But the worst part is the fallacy of the wait times. This seems like fraud. We has a line that said 15 minutes and it took 1 hour and 50 minutes. Another ride said 25 minutes, but actual time was 75 minutes. Another ride said 40, real time was 2+ hours. Another problem is that the stupid app kept saying “wait times only show while in the park” while we were in the center of the park many times. This is truly a horrible useless app that deserves negative stars. You need to try a lot better than that, but you kind of expect a second-rate experience at Knott’s compared to Disneyland or Six Flags anyways, so its par for the course. Don’t expect the app to work at all, just guess wait times with your eyes, it will be far more accurate than their deceiving wait times..Version: 7.5.1
✓ Can’t see season passes and can’t enter credit cardIf I could give it a zero rating I would. Haven’t been able to see season passes on app and can’t enter credit card in app. This is a cashless park so would be REALLY nice if we could enter credit card in app. This app is an absolute mess. No menus for dining. Really have no idea what dining locations have to eat specifically. Map zooms out as if you’re in outer space and have to zoom back in every time. Virtually nothing in this app for an AMUSEMENT park works properly. Fire your current tech folks Knotts and try again..Version: 8.2.7
✓ .It’s not good at all.Version: 8.2.8
✓ LiesMe and my friends went to knotts berry farm. My friends told me to download this app to see the wait times of rides. I downloaded it and the times of rides and the actual time was wrong. it wasn’t just a little off, the time of the coast rider was 30 on the app and the actual wait was 90..Version: 8.2.7
✓ Horrible app.Can’t scroll past first page..Version: 8.2.7
✓ Please fix the app!!I've tried multiple times over several visits to add my pass to my app and it says it can't find it when I enter the number! I just want to visit the park and purchase merchandise and food but I can't do that if your pass system is messed up :(.Version: 8.2.7
✓ Wait TimesUnfortunately the wait times aren’t accurate..Version: 8.2.5
✓ BugMy app isn’t taking my tickets also says park is closed.Version: 8.2.6
✓ Cannot store passesWas excited the app was reworked at first until I realized I can’t even put my pass on it. What’s the point of having a new app if one of the simplest mechanics doesn’t even work. I tried when I first downloaded it and even now months later I still can’t upload my pass..Version: 8.2.7
✓ Map Helpful- locating rides okThis app has great potential. If you are going to make an app for guests in your park make sure it is a good one - this app has wait times for rides and then don't update it on Knotts end, why have it? Wait times not accurate. Who updates this real time? Make it like Waze where users update while in line for accurate setting. It's frustrating when wait times say 5 min. & in reality, it is 40 min. It's frustrating when you travel across the park to find ride closed when app says it's open. I DO like the map where you can click to find restaurants, rides, snacks, and bathrooms. Very helpful. But for most guests the tide wait time is huge. Fix this to make an excellent customer service app!!!.Version: 6.7.54
✓ App Needs VAST IMPROVEMENTSI got this app to, hopefully, help with navigating the park and it wasn't very useful. It's was hard to tell where I was when looking for places to go. Luckily, we grabbed a map at the gate when we entered...old school, but WAY more dependable. IMPROVEMENT: the app should allow the user to mark which rides they have been on. Perhaps allow the user to write note on a particular ride like "too scary". The park and app should both indicate wait times for rides. We waited in a line for 15mins and based on where we started, and how far we had to go, I estimated we would have been in line well over an hour for the ride, we quickly jumped out since the park closed in 45 mins to hopefully get a couple of rides in, which we did. SOMETHING needs to indicate the wait times, because I did not see them on any of the signs..Version: 2.0.1
✓ App doesn’t workThis app doesn’t work at all. It won’t let me add passes or payment Information. I can’t talk to anyone for help because there is no number where I can talk to a human being. App is terrible. It’s been months and it won’t let me do anything..Version: 8.2.7
✓ Season pass disappearedI opened up the app, and noticed my season pass removed. Tried reloading to see if it was fluke, and still not there. Same with attempting to add it back in. Got error messages..Version: 8.2.5
✓ Knott’s should’ve left the previous version alone.The previous version worked well enough. This update seems to have messed things up. I’ve had the same issues as others have posted. Can not store my passes, ride wait times don’t seem accurate and it’s kinda difficult to navigate through the app. I’m not that fond of the appearance either. I hope the can resolve some of these main issues soon..Version: 8.2.6
✓ Wait Times Are Egregiously InaccurateThis could be a great app, it really could. It does some stuff really well, which is why I give it a two and not a one. I would instantly bump it to at least a 4 if something would be done about the completely false wait times. How can Disney have hyper accurate wait times on their app, and outside every ride queue as well, and this just fall so incredibly short. The app said Jaguar was a 3 hour wait. JAGUAR. I said I gotta see what a 3 hour wait for Jaguar looks like, we went, there was no wait at all, literally, we walked right on the ride. It said GhostRider was 5 minutes, that turned out to be 45. Seriously, I’d rather have no app then work with such incredibly inaccurate information. Cedar Fair, please fix this now..Version: 7.7.4
✓ UselessThe app doesn't do what it is supposed to do. It does not give ride times, nor special offers. Don't bother getting it..Version: 6.7.50
✓ Not Accurate; Useless InfoWait times are not accurate. Whatever system they use to calculate times does not work. Sometimes wait time was 3x longer, even though it kept “updating” the wait times while we were in line. One ride said there was a 50 min wait, but ended up being 2.5 hours (and no, the ride did not break down; it just took that long). This app ended up costing us about 3-4 hours in the park, extra time we wasted waiting in lines because we blindly relied on the “continuously updating” times in the app. Yes, it’s is a free app, but don’t bother. You will not save time. A little extra effort to make sure the app actually works is all that is needed. It’s little things like this that exemplify the first-class polish of Disney when compared to the second-rate “whatever” attitude of Knott’s. In retrospect, this app is a good symbol of why we visit Disney at least once or twice a year but only visit Knott’s maybe once every 5 years. Safe to say, because of this app, we won’t be back to Knott’s anytime soon..Version: 7.206.1
✓ Worthless. Nothing worksNone of the features work. Navigation doesn’t work. You can’t really click and icon. You can’t zoom in enough to make the interactive map useful. You can’t use the filter function to just check rides. Across-the-board doesn’t work..Version: 8.2.6
✓ App is terribleThe app keeps losing my information. If you come here, make sure you actually have a ticket or season pass or anything via a card or email as I’ve used the app for 3 hours and it has lost my info 4 times. I have to delete the app and then reinstall it. My iOS is current so it’s not that. It’s the terrible app.Version: 8.2.7
✓ GarbageThe app is absolutely garbage, so garbage it’s useless. At first I couldn’t add parking tickets for some weird reason, I guess because they’re really vouchers and not tickets. When my ticket finally did appear, it was a week after I’d gone. I purchased entrance tickets this Friday the 12th, for general admission for Sunday (yesterday). The app would NOT let me add my tickets at all. I had to add them to my Apple wallet. The funnier thing is I was able to immediately add my parking ticket on Friday and yesterday when I take the barcode in for parking, the scanner won’t scan that type of barcode and your employees have to enter it manually. That. Is. So. Dumb. Another thing. Your map is USELESS when it comes to wait times. Although yesterday it was ok for the most part, when I went on the 5th of this month, the estimated times were beyond horrible. For those complaining the map doesn’t tell you how to get to X place. Uhhh what? It literally tells you what path to follow once you click on the walking dummy. It’s literally like your map where the blue dot shows you which way you’re walking. Some of you guys complaining about that though...🤦🏻♀️.Version: 7.7.1
✓ Don’t use for passes!Any update this app has it erases your passes. Good for wait times and finding restaurants but absolutely abysmal for passes.Version: 8.2.7
✓ Current version brokenThe update to this app from a month or two ago broke the pass/ticket functionality. My family have been season pass holders for years, and it no longer recognizes pass numbers. The rest of my family has the same issues on their end..Version: 8.2.7
✓ App is bunsApp is bad 👎 old one was better, wait times dont show. apparently all the rides just dont have await time/ no rides have a wait time..Version: 8.2.7
✓ It’s not that hard to make a functioning app…The old app may have been “outdated” but at least it worked. I can never get my connected passes to load, nothing ever works right, why bother having mobile food order if you don’t ever let us use that feature (hardly any of any at all are available for it). Overall a huge miss and really just a waste of space on my phone. All of the useless info loads just fine on the home screen, but nothing you ever actually need. Try harder..Version: 8.2.9
✓ Useless..the old one was better!Limited info, no details about shows, restaurants. Befo you didn’t need a paper brochure because everything was on the app. Now you can’t see menus, and was unreliable for Boysenberry Festival. Needs a huge upgrade and before summer PLEASE!!.Version: 8.2.8
✓ Not coolSeason passes aren’t loading..Version: 8.2.3
✓ Horrible experience at the park with “updated app”-app doesn’t have my passes stored -wait times are not even close to what in the signage outside the ride Had to wait for guest services to issue me a new card for one of my passes Pls Knotts fix this. Love the park, just not the app.Version: 8.2.6
✓ Frustrating and uninformativeWhy is the park map so minimal? You can only see one category of locations at a time, so it’s impossible to plan to do several things within an area. There’s no landmarks or “land” names. They literally could have just uploaded the standard map in PDF and it would be way more helpful. Also, the event listings take forever to load. Other information in just plain inaccurate. Also, the pass and reservation system feels as disjointed as needing to print everything out on paper. You literally have to flip through little icons to see which reservations and tickets you have for your party, and there’s no way to see quickly which reservations are tied to which pass. You have to open them all up!.Version: 7.206.0
✓ Average!Generally a good app for park information however the ride times are never correct! Wait times don’t seem to get updated and a “10 minute wait” was always more like 30-40 minutes. The rides in the park itself rarely show a wait time at the entrance, update the app at least!.Version: 7.11
✓ Ruined appConstantly crashes, forgets the passes at every update (and forces you to update without alerting you to viewing the passes, so you’re screwed right at the front gate). Never had an issue until these spring ‘24 updates - massive downgrade.Version: 8.2.8
✓ Need to desperately fix the map!I don’t usually write reviews but I feel like this one deserves a review. I went to Knotts for the first time during Knotts scary farm and I was completely lost as you can imagine a first-timer would be. AND Knotts stopped handing out maps (covid maybe? If so i understand) so they suggested I download the app and use the map there. Everything else about the app was fine except for the map. I’m only giving 3 stars because the map was absolutely terrible. While I do appreciate the walking directions to different things, the map itself is BEYOND confusing to navigate. NOTHING IS LABELLED on the map: no buildings, or even the main entrance. I was even more confused than I should’ve been, which resulted in me and my friend to walk in circles and completely miss half of the park. Y’all need to fix the map and at least have stuff labeled so when newcomers like me take a look at the app map because you stopped giving out paper ones, we don’t get lost and miss out on exploring half of the park. I’m really disappointed about that because staff members really spoke about using the app map, but when it is barely anything it’s hard to give this app 5 stars..Version: 7.206.1
✓ Disappointed with the new appDon’t know what’s going on with this new app. It keeps removing my season passes and I have to add it back again and again and again… Are you hiring $10/hour developers to work on this?.Version: 8.2.6
✓ AwfulSo awful. Doesn’t update wait times. Doesn’t even show wait times half the time. Not at all easy to use. The last app wasn’t great but this one is truly awful..Version: 8.2.7
✓ Terrible app!Terrible experience, from trying to set up an account to finally getting in to discovering there’s no discernible way to get it to show wait times for rides. If you’re going to get rid of paper maps, make sure your app works first! And upgrade your WiFi in the park while you’re at it..Version: 8.2.7
✓ Do not update to 8.2 brokenOld app version had problems but worked. New version 8.2.0 doesn’t work at all. You can’t add your pass, none of the show times work, many of the filters are broken, you get stuck in map with no way back, they took out ride closures, removed visit count and many other things. The new version only seems to have broken or removed key items and not provided anything new. When you click on a ride or food place, you cannot then click on map to see how to get there. You need to go to map and type in name to search again. Such horrible UI design. Don’t update until they fix all the issues. Not sure how my visit today will go without being able to have my passes or see any show times. Please bring back the old version..Version: 8.2.0
✓ Terrible AppJust updated the app in hopes the fixes would improve the experience, but that is not the case. Passes still don’t load, or if they do, it takes a very long time to sync which is very inconvenient when getting into the park and when trying to take advantage of the discounts in the park (just standing there waiting around for it to hopefully show to scan). Previous seasonal maps like Knotts Merry Farm and Boysenberry Festival maps were great but now you cannot find out where anything is! Used to be able to clearly see on the map what the food/drink items were sold where, but now there is NO WAY to find that info via the app. When you press “view guide” the button doesn’t even work..Version: 8.2.7
✓ Has Potential, But...The app worked fine for the map, but the wait times were completely in accurate. Went on Jaguar with the app saying it was a 20-minute long line. There was some garbled announcement (work on your P.A. systems on these rides!) that said something about the wait being 90 minutes. Turned out the wait WAS about 90 minutes. Yet, for those 90 minutes, the app continued to say the wait was 20 minutes. Experienced other wait time discrepancies for other rides as well. Also didn’t like that I couldn’t find attractions like the gold panning using the app (or, if it is there, finding it is not intuitive). I could search for it, get a result showing where something was, but was unable to click on the result and have it show on the map..Version: 7.10
✓ New app stinksNo more ride closure updates, deletes season passes every update..Version: 8.2.9
🙂 Knott's Berry Farm Positive Reviews
Knott's Berry Farm works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Knott's Berry Farm.
⛔ Knott's Berry Farm Problems
