Kings Dominion Negative Reviews

Kings Dominion App Complaints & User Negative Comments 2024

Kings Dominion app received 39 complaints, negative comments and reviews by users. Have you ever had a bad experience using Kings Dominion? Can you share your negative thoughts about kings dominion?

Kings Dominion for Negative User Reviews

✓ Pointless other than as a substitute for a paper mapThe ride wait times and other attraction information aren’t updated properly or accurate. Makes the primary purpose of this app pointless and frustrating..GmanvbvaVersion: 7.206.0

✓ Why?App is mostly a waste. Yes you put your season pass on it, but the wait times for rides are not remotely accurate. Big rides you can’t have your phone anyways so it ends up in a locker most of the day..JoeyV MSCVersion: 7.214.0

✓ Good apt but needs improvement.I appreciate that it has a map on the apt. But I wish you could put wait times on the map as well. So when walking around we have an idea on which rides to go to that don't have such a wait in a long line. This also will help spread the cloud out. Also I'd like the map to not keep moving up to the parking lot every time I'm looking for something..MykeeplummerVersion: 3.1.0

✓ UselessNo wait times. No alert if the ride is down. “Special” deals for gold pass holders? There’s nothing special, sadly..SoCalHikerVersion: 7.9.1

✓ Wait TimesYour wait time is severely off. I checked the wait times to see which was the shortest and it said 45 minutes. I have been in this line for an hour and a half and still have yet to even see where I can get on the coaster. This needs to be fixed..Goforgoals1Version: 7.236.1

✓ Keeps deleting season passesThe app deleted my passes twice today while at the park. I added them to my Apple wallet after the first occurrence, but super inconvenient when we were coming into the gate. Two were able to be scanned and then they were all gone before we could do the third. The map and direction feature was really helpful during our visit though..Mkw911519Version: 7.236.1

✓ Does not show wait timesI only downloaded the app to show me wait times on our recent trip to kings dominion. It was a big letdown, it did not do as advertised..Maria. IVersion: 7.9.1

✓ Not goodSlow, times arent correct and nothing was fun tbh.Poppytop78Version: 7.231

✓ Has connection problemsThe app has the data but some attractions not covered or categorized in a way that was hard to find. Also, each time I started it up, the app hung on the "loading" message and then gave a connection error. Actually connected better at my house than at the park so could be a cell connection problem. Map function is nice from bird's eye view but zooming in is not helpful because the attraction names don't overlay. Near Me function is an alternative but not nearly as good as seeing the items directly on the map in relation to the GPS location. It is an average park app. Not nearly as good as Disney or Busch Garden apps..SammyeyeVersion: 1.0

✓ TerribleAdded all of family’s season passes to app but can’t add our Fast Lane season passes. Would be awesome if app listed wait times for rides. Can’t access account from app..NwadmartinVersion: 7.5.1

✓ Wait times pointlessThe map to help you get around works well enough, but the wait time for the rides is not close to being accurate. It listed every coaster at the park as a 0 minutes wait time except one that was a 20 minute wait. All of the coasters had a wait time. Pointless feature that sounds cool but doesn’t actually work..Fit2BeT!3dVersion: 7.206.0

✓ Terrible AppThe app has lots of features, but the design is the worst I've ever seen. Nothing is intuitive and it takes forever to figure out what you can do with the app. Many of the features are very poor too. The estimated wait time feature is by far the worst. Do not believe it. A 15 minute wait according to the app was actually a two hour wait. Gets your hopes up and dashes them to pieces. It's better to not know the wait time than to be promised something giving you hope only to flat out lie. The season pass functionality is poor too. It takes too long to cycle through all the family members when entering the park. Very poorly designed and executed app..DJAlmquistVersion: 7.3

✓ Season passes and tickets disappearI'm t used to be that if you bought tickets online they'd magically appear in the app. Now they do not. You need to add them. And about an hour after you add them they disappear and you need to keep reading them. Super inconvenient if you purchase season pass fast lanes and I need to search though email every time we visit to try to find the order number. Or if we let one of the kids bring a friend and we buy a ticket online - but then when we get to the park I need to search through email to find the order number. Was hoping this would be fixed after last time I visited, but checked this morning and nothing is there, again. You guys make enough money to hire a proper developer..JpetrocelliVersion: 7.236.1

✓ Poor AppWe downloaded the app to use the map because the park no longer provides paper maps. The location was not adaptive. The navigation was confusing. App needs to be modernized..B.Nicole7Version: 7.236.1

✓ Bad appWait times are a joke. It says 5 minutes. We have been in line 40minutes & are still not on the ride. The new ride Twisted Timbers is not listed. Very lacking!.Redbridge64Version: 7.5.1

✓ Add To Wallet button is brokenBy far the best feature of this app was the ability to add the season pass to my Apple Wallet, then pull it up on my Apple Watch without needing to get out my phone. Now, for close to a year the “Add to Wallet” button has been broken. (Nothing happens when you press it). Every time an app update is released I eagerly check to see if it has been fixed. Unfortunately there doesn’t seem to be a way to contact the developers, nor do they seem to read any of the reviews..Will DerrVersion: 7.24.0

✓ OK but can't manage multiple Season PassesFirst off, the app is not a fully native iOS app. You really can't manage your account through it without getting sent to the website which is wrapped in webview. Having a map is great, but I would really like to manage my family's 7 season passes and meal plans using the app--which I can't. They say you can when advertizing this app, but I can't find it at all. Online, I can only add my pass to my account even though I purchased all 7 passes at the same time online. I was able to add my purchase redemption codes for all 7 passes to Apple Wallet, but I can't do the same thing with my season passes--Why? It would be great if my wife and I could leave the passes home and just open Apple Wallet and flip through the passes as they scan them upon entry. This is just another burden to worry about--especially when utilizing the water portion of the park. It seems like some coordination and digital strategy across there channels needs to take place. This app is OK--I don't need it and likely will not use it during the season beyond the occasional check food and restroom locations..The Reviewer ManVersion: 4.0.43

✓ Doesn’t workThe only thing this app is good for is to tell you if the ride is working or not. Wait times are not accurate!!! Don’t waste your time..Suburbia6Version: 7.5.1

✓ Good, but could be great!I love the fact that I can see wait times for rides and that I always have a map in my hand... But, I don’t know why I can’t update our passes in the app or why it is hard to find the passes in my app. I would have renewed our passes months ago if I could have done it in the app..MagistrasheppardVersion: 7.22.1

✓ Not Helpful, need improvementThe map needs more adjustments, such as a search feature and someway to turn the map. It was hard to follow, and hard to find the rides on the map. If you have never been to KD, you wouldn’t be able to follow the map at all. Very disappointed..Truthful.ratingsVersion: 7.6.0

✓ TypicalProbably contracted a cheap company to make them an app because that's what a bunch of 65 year old white dudes in a fancy office heard you should do these days. You can't put in the online discount codes, the app doesn't add ANYTHING to your experience (did anybody look at Disney's app at ALL?????? That at least tells you ride wait times), and it freaking takes up more phone space than Google Maps!!! And we trust these folks to keep the roller coasters running safely..Dave in ElkridgeVersion: 3.0.2

✓ Still not working as promised...I love Kings Dominion, but sadly, the app isn't living up to its promises. First, I love that I can store my season pass on my phone, but I am unable to add my daughter's preschool pass, which would be incredibly helpful. Second, I'm unable to find the wait times for rides. Finally, I have seen several others have made reviews-some stating my concerns-but the reviews keep getting deleted, but the changes aren't being made. Thanks for taking the time to read these comments and hopefully address these concerns. And thanks for always delivering a great day at Kings Dominion. 😊.Starbucks4allVersion: 7.1.4

✓ Bad for first time goersThe tabs and the layout of the app gave me difficulty in navigation through the app. It tells me the name of the rides, but I don't even know most of the rides there. I can't rotate the map to my perspective, so it was difficult to find the direction of other attractions around me. The map is only easy to use to those who visit the park more frequently than others, and memorize the names of all attractions Kings Dominion has to offer..BluebuuryVersion: 1.1

✓ Not very usefulCouldn’t get my passes to come up in the app. Also, the map should show bathrooms. I shouldn’t have to pick one by name because I don’t know where it is..AppnotasthrillingascoastersVersion: 7.6.0

✓ Surely they can do better than thisWhile I echo other reviewers in asking for ride wait times, their competition down the road, Busch Gardens, has an app that is still very useful without it. To me the worst offense is not even having an accurate map - it is an overlay of a satellite image with mis- or un-labeled rides/eateries. Simply putting a zoom able copy of the park map in pdf would be an upgrade. A close second is having non-park ads displayed in the most prominent space on the main page - up sales of Fast Lane and Season Passes are reasonable, ads for Game of War are not..BitterPlayerVersion: 3.0.2

✓ Terrible navigation, ok park infoOk for ride and dining info but a real battery killer AND for directions inside the park, Google Maps is MUCH better. This app gives confusion directions overlaid on an unlabeled and useless map. Google Maps is much better - clear directions, labeled points of interest, and Google Maps never gets confused about where I am or which way I'm moving..Greybeard24Version: 7.236.1

✓ Wait times good, but Maps with no labels?The app is really good on ride ratings and wait times. The big downside is navigation. The park’s features are not labeled on the map so it’s hard to use it to find your way around. This is key and i hope they’ll fix it. It would make a huge difference in park-goers’ experience..Digthis2Version: 7.229.0

✓ MidThe app is decent usually does what you want it to but it shouldn’t send ads to passholders and mobile order would be nice..Carterisme10123Version: 8.2.9

✓ Season pass part has problemsThe wait times have magically disappeared. Also, I’ve added my season pass to the app and it gives me the option to add it to Apple Wallet. When I press this, nothing happens. Very annoyed that I have to pull data to get into the park instead of being able to use the built in wallet app on my iPhone.OhioStateGWVersion: 7.9.1

✓ Could/should have more features.This app could be SO much more functional. It has a "friend finder". Ok so good idea, poorly functioning. It takes less time to pick up the phone and call your friend. The feature is extremely slow. Better features would have been to add a "wait times" feature. Other amusement parks have this feature on their apps and it's awesome! Keeps you from having to walk all the way across the park just to find out a ride has a 3 hour wait, or worse, it's closed down. This brings me to my next point... Neither the website or this app tell you if rides are closed down. Why? It wouldn't be that difficult to do and again other park's apps have this feature. Please consider for future updates!.Ajw0805Version: 2.0

✓ Inaccurate wait timesAlways showing 5 minutes wait time on every ride. Clearly inaccurate..PopGorillaVersion: 7.5.1

✓ Ok app, says wrong thingsDecent app. Has it’s problems like it will not notify you if something is closed and when I tried accessing anything it will always pop up saying if I want to buy tickets even though I already have tickets. Still says that avalanche is closed when it was in the middle of the day and I was at the ride at the time it said it was closed.UnKeMpTiFy ReViEwSVersion: 7.12.0

✓ Needs workThe information in this app is out of date in a lot of places and still refers to several rides as being "closed for ongoing winter maintenance and will re-open in mid May" (like the Hurler, & the Crypt). Yeah it's nearly August now... Anyway, the "park guide map" is nothing more than an image u can zoom in and it's shown in a different format (basically upside down) compared to the GPS enabled map, the park guide map is also out of date and does not reflect all the new/current attractions for 2014 season. The JoyFest listed under special events doesn't list a date or time and the Kellie Pickler special event doesn't list a time (unless u notice the print on her picture). If u click on the 40th celebration from within the 'Things to do' section you can theoretically learn about park history and past rides but NONE of the "view more" buttons work, when I click on them it takes me to a blank screen. Also a LOT of the pictures used throughout are blurry or pixelated and of general poor quality..RazzaberryVersion: 2.0

✓ Good but FalseSo overall, this app is good but sometimes when I try to check the rides to see if they’re open it says that they’re closed when they are actually open and it is irritating because I have a chance to get on a ride that has a short line but when I go over there then it has a long line. Sometimes they’ll say it’s a five minute wait and it will really be like a 30 minute wait so they need to improve on this and update it if when the wait time changes..OMG 🥳Version: 7.236.1

✓ Can’t add season passesThe only real reason I wanted or needed this app was to load my season passes, but it errors out every single time. They’re loaded into the Kings Island and Cedar Point apps just fine. I have to use a different app to scan in for parking and entry. 🙄.KDiwg2385Version: 7.236.1

✓ Has some bugs and shows closed ridesLots of rides that have closed are still on the map. Park used to be so good, now the good parts are all gone. Paramount was twice as good as this place, I am not renewing my pass..RdzanekaVersion: 7.24.0

✓ Decent app last time I had itThe last time I had this app, it ran smoothly and did whatever I needed it to. I redownloaded it today and it looks a lot more advanced and it integrates a lot more stuff, but the current version has a bug to where the app just freezes five seconds after using it. I tried turning my phone on and off and redownloading the app, but neither fixed it. I'm sure it's just a small thing that can easily be fixed and I can't wait to experience the great things the new app has to offer..Cullen AndersonVersion: 3.0.1

✓ Like flipping a penny 😒Every time I download it its on the 2013 season 😒 and then I have to delete it and re-download the app for it to be the right year, and even then the app is buggy and could use a lot more features like wait times, what rides are down, and it would be nice if the find a friend feature actually worked..Cat o3oVersion: 2.0

✓ Decent app, but developer needs to add more useful features.I've used the Hershey Park app and seriously loves it. Their map is interactive - you choose a location and it will navigate you on how to get there. It'll do a pin drop and it moves when you move - like a GPS navigation guide. This app could use wait times and also videos on what the rides do or look like when riding. The Hershey Park app had POV videos so you can see what it feels like being on the ride. I do like that you can store your passes on your app. I also like that they've categorized their rides so that you can filter your search. Please improve your app...it has so much potential to be an awesome one!!.ZreeseVersion: 7.1.4

Kings Dominion works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Kings Dominion.