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- 78.6SAFETY SCORE
- 4+CONTENT RATING
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Cedar Point App Complaints & User Negative Comments 2024
Cedar Point app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cedar Point? Can you share your negative thoughts about cedar point?
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Cedar Point for Negative User Reviews
✓ Needs WorkThis app has great potential, but it does have areas which need to improve. We downloaded this app based on the advertisements regarding wait times. The app wait times didn't match the signs posted at each ride. We did use it often to see which rides were temporary closed-which was usually fairly accurate. There is no "search" feature though, and you can't collapse the features for easier scrolling. Another disappointment was the dining section of the app. We had the dining meal option. It was nice to have the icon showing who accepted meal plan, however it would be nice to filter to only those. Additionally, it would be nice to see the menus for the establishments. Conceptually, this is great. It's better than prior versions. I look forward to later trips and seeing how it improves..Version: 6.7.32
✓ Passes disappearedAfter updating this app, my season passes and drink/food passes that I had added for the 2024 season disappeared. I had to redo everything. I hope this doesn’t happen every time there’s an update..Version: 8.2.6
✓ AA = Annoying AppThis is the second summer I've tried this app. (2012 on an iPhone 4, 2013 on an iPhone 5). Both times it sucked the battery power of my phone out at a pronominal rate, was very slow to open, crashed on almost every other use, and the map had two annoying features beyond the aforementioned slow load and crashiness: first the "find my friend" was unreliable, and most irritating, I could not zoom in close enough to make the map truly useful. (Oh, one more thing, the entrances to the rides were discernible, but only for the coaster--one could tell where the entrance was by looking for the cartoony lift hill, but not by anything so simple as a star or arrow to mark the entrance..Version: 2.0.2
✓ Crashes since upgradeSince updating to newest version the app will load but then freezes! Can not access any of the new features - pls fix!.Version: 3.0.0
✓ Lack of functionalityApp is almost useless for season pass holders. Reservations are a major hassle to do in the app. You still have to copy and paste and add info each time you reserve a date even though your pass and the app are supposedly linked. You do not actually need the app for anything. The exact same functions are available on the main site. This app is basically just a shortcut to access the main site. Waste of space on your phone. This is an embarrassment cedar point. Do better!!!!.Version: 7.206.0
✓ More modifications neededThis app is good for an overview to the park. More info is needed for specs on each ride. I'd like to see max height and weight restrictions as well as magnetics limiting people riding the coasters. The wait times are never accurate. They are the same all day and always different than the wait times posted at the ride entrances. The park map is not interactive. It will give you a dotted line where you need to go but should be like a GPS. We were walking to Magnum yesterday and the map showed a large curved path to get to the ride and it was straight in front of us. I can't figure out where to find info on Soak City. The app is informative but inaccurate and incomplete for some applications. Enjoy the park and real-life experiences. :-).Version: 6.7.11
✓ Mobile app is NOT built for customersI honestly do not understand who the creators of this app were considering when they designed it. Apart from “wait times”, nothing that guests in the park actually need or want are built into the features. No information on when the rides or attractions open &/or close, what the rules around baggage are, no ability to tap into restaurants, the search bar was not providing results, and while trying to scroll through attractions, the list constantly glitched and changed the order. The one useful feature of the “wait times” doesn’t even work unless you’re in the park. I’m not sure why halloweekend activities weren’t linked into the app. I completely gave up on even using it while I was at the park this weekend. It’s a great concept, but there is a ton of room for improvements.Version: 7.231
✓ Inaccurate wait timesThe wait times are inaccurate and is actually longer than what is being shown..Version: 7.10
✓ Zero Stars for updateThis app used to be great.... the new App is abysmal! The navigation is less than intuitive, the wait times no longer work and the info on where the dining plan is accepted and what meals are included are buried so deep, the usefulness has been reduced to negative. CP did not perform any end user feedback prior to this launch. This is embarrassing as the development team should be hanging their head in shame for putting out such a ridiculously useless app. Seriously, hire a new App Dev Manager who actually knows about mobile navigation and multiple operating systems. It is clear the App team who put out this release is less than talented..Version: 7.1.5
✓ VALRAVN IS A SCREW-OVERI am aware that this isn't about the app but one complaint is that the app is constantly wrong about wait times and when rides are down so, now on to my major point. So today was my first time riding the Valravn at Cedar Point, and I thought it would be a great ride, then I realized that the 2nd and 3rd were limited to the best experience because when the coaster bends down and anticipates the big dive the 2nd and 3rd row can barely see the drop then it goes down and if your not on the outside of the 2nd and 3rd row you can only see the back of the 1st row and a little bit above the seats depending on the size of the people in front of you, so the reason that I actually care about this is the way they put the people in the first row, they sometimes our entire families of 5 and over in the first row and take up nearly the entire row which is garbage because the amount of people waiting to ride in the first row get cut off because the entire family sits up there and takes up all the space for the fist row, which is usually crowded already and this happens often cutting off so many people, with or without fast passes!.Version: 6.7
✓ Not helpfulIt would be helpful if the Find Friends feature worked, rides accepting Fast Lane Pass were identified and restaurants accepting All Day Dining Pass were also identified in this app and on the GPS map. Also, it would be nice if the map gave directions to the attractions selected because the map doesn't zoom in enough to help identify where to go. You can really only see you are really far or somewhat close to where you are headed. I'm not bothered that ride times don't appear but it saps your battery so you won't get to use your phone but for the first couple hours anyway. My advice only download and use to plan a trip to Cedar Point, but don't try to use at the park...useless. Either write it down or save in a calendar app..Version: 2.0.2
✓ Disappointing When Compared To Other Theme Park AppsVery disappointing when compare to other similar apps for other theme parks. No ride times (still using hand adjusted boards in park. Cmon, it's 2014), map takes forever to load, no menus. However, when the map loads, it works well, and the gps feature is a nice touch. Need to be able to buy fast lane within the app too. Also need to be able to see which rides are currently open/closed and which are open early/late on a given day.Version: 2.0.2
✓ Wait time issue on iphone 7 & 6I'm a IT developer so here is some constructive criticism... the wait times, whether the ride is closed, and location only show on the iPhone 7 & 6 when you choose to turn location services on to "Always". If you turn it on to only "while using the app" then those features will not be available while using the app. That is not acceptable because keeping it turned on to "always" drains the battery dead very fast in my experience in using the app in the park. Please test it out and make the changes for the benefit to all..Version: 7.1.5
✓ Terrible drain of battery due to GPS always onIt's an embarrassing shame that the best amusement park in the world has to have an app where the only way you will see the wait times for rides is to have the GPS turned onto "always" even when I'm not using the app. What a terrible drain on my battery and an unnecessary invasion of my privacy. Other amusement parks, including Disney, will show me wait times as long as I'm connected to the Internet and I even have all GPS feature is blocked. To me this looks like an obvious attempt for Cedar Point to track me for their own data and demographics in exchange for giving me ride wait times. You would think paying for it in admission with a fast pass (which costs more than a Disney ticket for the day) would at least let me see the ride times without having to turn on GPS..Version: 7.1.5
✓ IF it even works!Ride wait times are totally off IF it even works. I'm sitting in the line for Valravn and it says it only works if I'm in the park. Natemax above asks the question why people would want to know what wait times are if they are not in the park - simple reason: passholders don't want to waste a trip out to the park on very crowded days. This app is useless! Just another reason how CP cares less about their pass holders. They could do it, but choose not to! If I can check a Disney wait time from Ohio, then CP can do this. Kinda ironic how they consider themselves state-of-the-art in coasters, but can't get a single working app up and going!.Version: 6.7
✓ Still needs a little workI was most excited about being able to load my season pass onto my phone so that I don't need to constantly dig it out. (and hold up the line of people behind me) The exercise of loading the pass into the app worked perfectly. When I reviewed it, however, the information it displayed was not accurate. the app said that I had visited the park 5 times this year when I have not yet gone. Additionally the app says that I do not have a dining plan associated with the pass when I have used the dining plan without any issues at other Cedar Fair parks. Once the rough edges get sanded down I think this will be a most useful app. But until then....Version: 6.7
✓ Good but not goodI like the feel of it but where did the webcams go!? And the map is kind of crappy compared to the old one on the old app but I mean come on I was expecting a lot more from the roller coaster capital of the world. At least bring back the webcams please? And another thing you could do is get a ride wait time thing going on this app because as of right now I use a third party app to get ride times while i'm in the park. That would be a really nice added feature too..Version: 1.0
✓ Keeps losing stored season passI have a season pass stored in my Apple wallet - the app keeps losing the information randomly and I have to enter a giant string of numbers to get it back on there. Even when the app does remember my season pass - it doesn't load the pass perks or anything else with it (the app says there's no season pass loaded but it's under the ticket information and won't let me reload it). It's frustrating and very difficult to use. Hope it's fixed by the time the park actually opens..Version: 8.2.7
✓ Wait times are almost never correct.The app is nice for navigating around the park. But completely useless if you want to use it for ride wait times. Many of the roller coasters would say that it was a 5 or 10 min wait. Then when we got to the ride, it would actually be a 45 min to an hour wait. Even while standing in line the app would still say 5 or 10 min wait. Cedar point obviously fails big time with this feature. Or or else they are intentionally trying to make you think the wait times are way less than they really are just to get you there. Total BS..Version: 7.6.2
✓ Not positive yetNot sure on how well this new updated app is going to work out but I want to know when are you going to help people out? I mean really help people out! I know I’m not the only person that has to stand in a line just to get a piece of paper to go wait in another line and then another etc… and even get turned away many times! Disabilities are a struggle already for most of us and we try to get away whether with friends or family just to try and forget about the struggles and we have hoops and we have to jump through or bricks tied to our ankles making our lives even harder when all we want is a break!!!.Version: 8.1.1
✓ Somewhat usefulI’m not a coaster rider (and my kids had fast passes anyway), so I did not use the wait times feature. Except for the map, the vast majority of the app was adverts/sales pitches for tickets/fast passes/meal plans. We already had those before arriving at the park, so why would we need them in the app? What I really wanted was a search feature on the map so we could easily locate nearby places without scrolling through tons of lists. Or at least a list of all the food vendors that accepted the all-day dining wristband. A coupon came up in the app for a BOGO funnel cake. We then spent an hour wandering the park, looking for a location that sold funnel cakes. Why not list the locations on the coupon (or better yet, link it to the map)? This app could be so much better if it focused more on user functionality with an interactive map rather than on advertising and ticket sales. The people using the app generally already have tickets! Cedar Point takes in the tourist cash—you’d think they could afford to hire a skilled app developer. The website needs improved to include more useful information, too, because once again all of the FAQs focus on sales rather than actual park information..Version: 7.6.0
✓ Old vs newThe old version was so easy to understand and was so helpful. Right when I got it it was easy to tell what's what. Especially the map was easy to read The new update was hard for me to understand. I could not tell what's what. When I saw the new update nothing clicked that this was something. The map was really hard to understand The old update is way better and easier to understand and most importantly the old map was so easy to understand. I go to Cedar Point once a week when I get my pass but I might delete this app because it is not useful unlike the old one. Most importantly THERE IS NO RIDE TIMES!.Version: 7.1.4
✓ Don't waste your timeI downloaded this app to use the map and find wait times. This was a complete waste. It said I had to have location services on for wait times, I turned them on and then it said I wasn't in the park when I was in line for a ride! The GPS showed me in the park. The app took forever to load and it was a complete waste and frustrating. I tried to order fast lane passes and I kept getting a weird error or the page wouldn't load. I found later in a store they were sold out but it should just say that rather than have a technical difficulties error. Cedar Point needs to make some serious investments in their app to be competitive. Hershey and Disney's app are by far better. Overall, I don't know if I'll back. Cedar Point was subpar in general compared to those parks..Version: 7.4.3
✓ Not bad overall, but has some problemsI hate to leave this kind of feedback here, but I can find no place to leave feedback in the app. A couple of things: * Please consider adding a location to the Wallet (passbook) pass. This way our season passes will pop up automatically when we reach the park * Something's up with the map. It never shows me pointing in the right direction even though my direction is correct in other apps (like Maps and Compass).Version: 7.1.5
✓ Passes do not transfer when app is updatedI like the look of the new app however, passes needed to be added after the most recent update. Irritating..Version: 8.2.7
✓ Good for planning, does not work in park.I downloaded this ahead of our trip to look through stuff and found it to be very good for planning and learning about what the park has to offer. I had planned to use the map function in the park but apparently, the app doesn't work in the park. There is some sort of interference in the park (I also couldn't text or call while I was there) even though my phone had full bars and 3G. So it was useless. I'm sure it isn't the apps fault because I couldn't use my phone at all, but I can't give it 5 stars because when you take away the stuff that didn't work, there's not a whole lot there that makes it worthwhile..Version: 1.1
✓ Wait Times Not AccurateThe ride wait times on the app are not accurate at all. Steel Vengeance said 30 minute wait on the app, when we got back to the start of the queue they said 1 hour (which we were willing to wait anyways). We ended up waiting 2 hours in total, and the app still said 20 minute wait when we got off. This is the worst example of the day, but we also had similar experiences with Maverick, Millennium Force, and Gemini which were the only big rides we even got to ride because we tried to use the app to plan our day and we’re screwed up every time. Lesson learned!.Version: 7.206.0
✓ Has potential, but completely uselessThis could be Great app if it was reliably maintained. The ride waits are completely wrong since isn’t updated. Some rides aside 30 mins but walked right on, others aside 40 mins and took 1 hr 45 mins. Useless. Come on Cedar Point you can do better than that..Version: 7.11
✓ Wait times are uselessPretty much only thing this app is good for is the map of the park. The wait times are so wrong continuously, I’m not even sure why they have them on the app...completely useless. App showed a 30 minute wait for Maverick the entire time we waited in line for an hour. Showed an hour wait for Gatekeeper, was on in 15 minutes. Not sure how they update the wait times, but the system they are using isn’t working. Don’t plan your rides around the app wait times or you will be disappointed..Version: 7.13.0
✓ Great place bad appApp freezes, the waiting times are off and didn't have my location right half the time..Version: 7.3
✓ Needs workRide times were not updated well. The ride wait time icon color NEEDS to be changed because it blends in with the background so I had to have my phone like 3 inches from my face and stair at it for 5 to 10 seconds just to try and read what the wait time was per ride. In order to see ride times I had to be in the park which I was and I think four or five times the app told me I wasn’t in the park when I was looking so that bug needs to be fixed. Wouldn’t load easily sometimes things I clicked wouldn’t load at all for me or my dad and we have different cell services. Don’t know if anything could be done about that but it would be nice if something could be done about that but not necessarily the app’s fault..Version: 7.231
✓ Stinky pooAnd is inaccurate on the time.Version: 7.236.1
✓ No offline content, better off using your computerNeeds flash for most content including buying tickets and you would think cedar park would realize this is dumb for Idevices as they don't support flash. Map is plain simple. No descriptions. Map at park is at least descriptive on paper. And since you require an Internet connection iPods users have to run to donut diner at front of park or on site hotel. Yeah sure youve got a pretty cartoonish map, but no descriptions unless you flip over to things to do tab and they don't link to map nor do they show immediately as you have to scroll through missing flash content. Nor can you flag your favorite rides. No fast lane markings, nor info on fast lane closures(yeah they did that on millenium). Path guiding features nill, on this app or park maps at park so expect dead ends. I think cedar point would lead the pack here but nope. Just another clunky app..Version: 1.0
✓ App already displaying errorsThat lasted all of two months maybe less I can’t add my pass add ons to the app it displays “oops something went wrong contact support” every single time even on two different devices another error it always displays is “cannot map data to decodable access point” or something along that line look overall I like the new update but it should not be this broken before the season even starts.Version: 8.2.4
✓ Iwatch for everythingI saved my season pass to wallet and I open it in iwatch and can be scanned everywhere (parking gates good drinks discounts)my dining and drink plan are built in so I can go to all cedar fair parks without my wallet or phone it stays in the car.... I feel like James Bond and no one has seen this when they scan watch.. I have used it for 2 years now so it’s not new I do bring 20$ cash just in case but I don’t use it. I call it HANDS FREE AT THE PARK because u literally are hands free.. car has keypad and I leave keys in car.. and my iwatch 4 accepts phone calls on its own cell service no Bluetooth iPhone connection needed.. sooooooo coool !!!!!! Panda Express!!!!!.Version: 7.10
✓ Buggy and needs updatesThis app could be great and sometimes is. The main draw of the app is the wait times and park map. The times are almost always out of sync with the boards at the park. Many times i’d go to a ride with an astronomical wait only to find it be half, or less, when we arrived. Developers, adding a sync button/displaying when the information was last gathered would eliminate a lot of confusion. Secondly, there needs to be a map of dining pass accepting food stands. You can sort by snacks/meals, one more should be added to sort by dining pass. It’s very annoying to tap each restaurant and see if it accepts it. Finally, the “wait time will appear when you are in the park” blocker is really dumb. It stays stuck on when you’re in the park half the time, and it’s frustrating when you want to see if the park is worth your time to go to before deciding. Overall, good effort, bad execution. When it worked it was good but when it didn’t it was very frustrating. Especially because a little thoughtfulness on the developers part would go a long way..Version: 7.4.3
✓ Do NOT like new appThis new version is terrible. I had the previous CP app at the beginning of the 2017 season for our first 2 visits and all season last year. It was great to use, very easy to navigate and user friendly and fun to look at the map. I had my season passes attached to my app so I could just have the employee scan my passes from my phone. Now when I opened this new version they are gone and I have to re-enter them (after I find them again). I also have the FunPix plan and I can no longer access my funpix account from the app. I don't know why as I am using the same information. It keeps blocking my access. And there is nowhere I can find in the app to send an email for help with this. I am very frustrated and am going to be extremely upset if I have lost all the pictures I've paid for and accumulated that I had saved on this app. The app is also very drab and boring. It's just not bright and fun like the prior version. I probably won't even bother using anymore unless I can get my FunPix account to work:/ Very disappointed in this new version..Version: 7.1.4
✓ Drives me CRAZY!This app is the vain of my existence! Every time I try to use it it crashes and I end up having to use the regular site on safari (which is confusing and annoying as well). When I leave the park and want to come back in by showing my season pass, I try to pull it up and it crashes a good 2-3 times before it pulls it up. I’ve just screenshot my pass instead. I have 7 family members passes on my account, but if u think I’d be able to pull them up at any given moment you’d be wrong. Smh And the health screening on here crashes as well. This app is useless..Version: 7.31.0
✓ Good app for use at the parkOverall good app. Map allows you to easily see attractions and food options. My only complaint would be the line time feature - it seems to be extremely inaccurate. Wait times for one ride said 15 minutes on the app, 1 hour on the sign outside the ride, and it turned out to be about 30 minutes..Version: 7.4
✓ Worst App - horrible info - guest services hits infoMy stay at breakers great, the park was ok. It would be better knowing where to find things. But worst of all we spent extra money and spent a lot of time trying to find the meals and Snacks on our premium meal plan. Waited in line only to fine they don’t take it? Or wait online only to find out the food you wanted isn’t on the plan. And where are the snacks? Take a picture of the maps located all over! They don’t tell you what’s open or what’s available on the plan. 3/4 of the day my wife found a guy with a brochure that had the info we have been looking and asking for all day! He didn’t want to give it up said take a picture my wife was like I came to a thrill park I didn’t carry the phone with me. Not to mention a lot of the places were closed, serval rides were closed to. This app needs this info and way to fine your plan what is on it and what it available at the location. Also are rude down for the day or short period, can we get alerts when ride stores and vendors open? Also paid for funpix. Some of the kiosks were working again what a shame. No signs machine unlocked. Not signs saying closed. These add-on seemed like a scam! Good idea if things worked, you had info, store were open, but, instead let’s keep you wasting your time and enjoyment by playing scavenger hunt..Version: 7.236.1
✓ Wait times completely wrongThe map is nice, but adding inaccurate wait times to the app is much worse than not having them. The app showed 10 min(!) for Steel Vengeance most of the day, while the true wait times were 90+. Much better to trust the signs by each ride entrance than the app. If they gave ride operators the ability to update the app that would be great, but apparently it can only be updated centrally, and they have to call each ride before they can update! When we talked to the folks working SteVe they said they hadn’t been called yet all day..Version: 7.236.1
✓ The complete opposite of usefulCedar Point is great. The app is abysmal. Zero intuitiveness. I’m signed in, my info is saved. In what universe does it make sense to need to manually enter all my ticketing and personal information every time I want to make a reservation? This is all saved on your app—you don’t have issues using it to sell for marketing, why can’t you use it to fill in the stupid form!? FunPix is a scam and a half. Very few rides actually have the pictures. Swing and a miss on this app. Pathetic. Pa-thet-ic! The app is worse than Shoot the Rapids ride! You know, the one that tipped over and almost drowned all those people? Yeah, the app is worse than that..Version: 7.206.0
🙂 Cedar Point Positive Reviews
Cedar Point works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Cedar Point.
⛔ Cedar Point Problems
