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Invoice Maker, Estimate Billdu App Complaints & User Negative Comments 2024
Invoice Maker, Estimate Billdu app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using Invoice Maker, Estimate Billdu? Can you share your negative thoughts about invoice maker, estimate billdu?
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Invoice Maker, Estimate Billdu for Negative User Reviews
✓ No longer fit for purposeI’ve used Billdu for many years. At a high cost, the top level they have. Unfortunately recently it become unfit for purpose, full of glitches and issues. Their support is awful, no call available just wait hours sometimes days for a reply. I’ve lost faith in this app and the support offered by the company. I do not recommend.Version: 4.6.34
✓ Hopeless integration with StripeWhenever I turn off and on the card payment feature I am forced to create a new Stripe account. I have contacted Stripe and they made it clear that this is an issue with Billdu. But do you think when I contacted customer support they offered any help or solutions? No they haven’t rather they just gave me glib responses and pointed out things that I already said didn’t work. Very frustrating and thinking of trying another service, actively looking now..Version: 4.3.20
✓ Auto save?Things were going great with the estimate I started the other day. It seemed like a pretty handy app. I can’t remember if I actually hit any save button when I put my work down but with most apps I use it doesn’t usually seem like I have to (maybe a less passive aggressive statement would be something like “I don’t think I *should* have to hit save cuz why would I have even started the thing if I didn’t mean to save it and if by chance for some reason I didn’t want it it makes more sense to just manually delete the automatically saved estimate than to have to manually save it so it doesn’t automatically get deleted.”) Anyway, I opened the app this morning to finish up the estimate and it’s just gone. No more estimate. Took me an hour or so, can’t remember the numbers, gotta do it all over again. Lame..Version: 4.1.17
✓ Limited documents!The app is good but it’s very unfair that they only give you a limited number of documents, after that you have to choose a plan. The app is already very limited, so they should give us options to have better quality and new features if you want to pay more, and not give you only 4 documents. I don’t recommend it..Version: 4.1.23
✓ Bad value, bad serviceThe program functions well but the subscriptions sneakily disable functionality based on your payment. For example 2/5 of the subscriptions lead you to believe they are based on qty of invoices you can send, but actually they also reduce the existing app to minimal functionality. Was ripped off and told to pay a further $101 just to be able to send a quote before the invoice. There are way better apps in that price range..Version: 4.1.4
✓ Still developingThere are a lot of things still on development and faulty sometimes, support is not as cleared sometimes, they Blair your devices when they cant figure out an answer for the errors the app constantly have, i don’t see much of a problem since i don’t create invoices or estimates on a daily basis, so i can live with it but some one who’d need to open the app daily may be should stay away for a little longer. Desktop browser does not have the same features of the mobile or even iPad app are different in very little features but you’d expect to have the same across platforms. Also few common feathers aren’t there like discounts by item only give you % and not the amount discounted, you’d have to do that manually and believe me is a pain. Templates are not very customizable, all you can do is add your logo and change the color to the already existing one but you cant do any layouts..Version: 4.3.20
✓ IvansGood app and presentation. But often very gitchy. The app always glitches when you go into a “service” for example- when you look up a “service” and then return to the previous screen, it glitches you into the landing page instead of the “previous page”. Very annoying. And now I cant print an invoice. There needs to be more checking for bugs before releasing an update. Also, I’ve tried to suggest things that would turn this app into an app closer to the far more expensive apps out there and my suggestions are ignored. For example, how about making the customer Sign and adding a slot where you can add a sentence or short paragraph such as “by siging here I agree to pay upon completion of proposed work”. Great for small business owners in the trades like myself. Nothing wrong with adding MORE and charging more $$ for this service. Not everyone is counting pennys, some of us dont mind paying extra for a better experience. Please stop keeping things so cheap (your prices) and sacrificing on quality and user experience..Version: 4.6.27
✓ Very unsatisfied. Poor customer service.I have a repair company. Though are are some features that I really enjoy. I have had a number of glitchy issues but the biggest issue is the atrocious customer service. Everyone is polite, but the resolutions are NOT HELPFUL. the answer for everything is to delete the app and re install it. The photo feature is great but they do not print well, the invoices mysteriously double everything on the customers side but looks perfect on my device. You can’t speak with a live person at all. They don’t care about suggestions to the app. I paid for the whole year and after all of my issues in asking for a refund for the rest of the year. The answer is iTunes won’t refund it? I switched to invoice asap and love the app. They have live customer support and they address the issues..Version: 4.3.1
✓ Needs a labour line!!As a contractor, I had to include my labour into the price column. I would like to be able to have a separate installation line at the bottom of an estimate/invoice..Version: 5.0.6
✓ Can't open mobile appAfter using billdu for years, it's becoming more problematic. Now the mobile app continuously, force closes on every start. It's very inconvenient to give a quote or an invoice to a customer quickly. Now I have to wait until the end of day to log onto the web browser for billdu and try to to remember everything that needs to be added to multiple invoices from throughout the day. For the amount of money that we're spending monthly/annually, there shouldn't be any issues that hinder our businesses..Version: 4.6.47
✓ Be warned. You may not get what you paid for.I recently installed Billdu and used it on my iPhone. Initially all was fine, user friendly, well set out and simple to use. I’m using the cheapest package with 10 clients. Problem is when I tried to add a second client it said all the client spots are used up. When I looked at the clients list, vendors had been added as clients, when they are two totally different items. I got in touch with help and this is the reply I received, it’s cut and pasted from the original reply including the bad spelling. “There isn't unfortunately to devide clients and vendors, all those can be saved in the clients section. So either you will delete the amount of your clients, or upgrade to a higher subscription plan”. As can be seen above, Billdu have not supplied what I’ve paid for and are now asking me to pay for an upgrade after less than 24hrs use..Version: 4.6.23
✓ Greed now BilduI’m a small business / tradesman who sell products to clients and buy from suppliers which is a common small business practice. When I started with Bildu 4 years ago it was fantastic. On the premium subscription you could run 3 businesses if you like and it offered you unlimited clients and suppliers. The price has increased which is normal but the have now got that greedy and unhelpful for small business by now changing there subscription that if you have premium subscription for invoicing you now don’t get purchase orders which is a necessity for small business. Bildu now want you to have 2 subscriptions at double the price just to get purchase orders. Totally disgusted with this company who were a 5 star and now a 1 star for the lack of service to there clients.Version: 5.0.4
✓ Good App, customer service is slowThe app is good however it also has some issues. I’ve used the paid version a few years now. I reached out customer service over a year ago about the issue but they have yet to resolve it. If you have invoices with more then one page, the page break will cut out some information and start the print at the highest point of the page. Additionally customer service is slow, like at least 24 hrs slow. Their chat indicates they usually respond within 1 hour but that has never happened..Version: 4.5.9
✓ Lack of basic customization make the program weird to use domesticallyBeen looking for a good invoicing app, I have probably tried every one in the App Store. I started playing with this one and it is the best one by a pretty good stretch. But... there is a lack in basic invoice customization that makes invoices really awkward. Adding United States and “(USD)” to local invoices is strange for local invoicing. Literally nobody does that. This program doesn’t let you remove that from your invoices. When brought up to customer support they made it pretty clear they didn’t plan on fixing that bug anytime soon. I’m talking about 10 minutes of their devs team time to add a hide button for currency type and a blank option for Country. Simple “thanks for the feedback, ya that’s easy to do, expect that in the next update or two” would have made me a convert and probably use for years. I’m using it for the time being. Dealing with the issues. My experience with customer service so far isn’t great but I hope they’ll eventually get to these fixes. We’ll see.Version: 4.2.8
✓ Billdu business AppWith little business experience I was able to understand the steps to quickly create quotes and connect with clients.Version: 4.6.27
✓ Not made for real business accounts.Sadly, this app is simply made for playtime. It’s a phone app with a fundamentally basic operating function and unilaterally poor customer service backup. The support staff have a basic grasp of English at best. When you actually get into the bones of it the functions do not perform as described. If you’re after a professional invoicing platform, look else where..Version: 4.4.9
✓ DeceptiveI downloaded another application because I was looking for a free invoice making for my small business. That application suggested Billdu, the ad stated that Billdu was free. I spent the entire day entering my product info one by one. When I attempted to create my first invoice I see a notification at the top of the app stating that I’m on a 30 day free trial, that is ridiculous!!!!!! That was never there before neither was it started during the process of me entering my details. The time I took to enter the product info was a sacrifice because I have a ton load of things to do but I really wanted to get my business off the ground. Im so disappointed.Version: 4.6.30
✓ New user - tracking well few issuesOverall I like the app it’s been very simple and easy to navigate and use. There have been a few small grammatical errors in emails prepopulated and the bank account name or person your paying appears as Facebook which is not professional at all so needs quick attention and to be addressed..Version: 4.6.46
✓ Zeus Electrical Solutions20 pounds per month is to expensive for this service when quick books and other companies provide a much more extensive platform with more features for less. We have been forced to upgrade due to the amount of clients however most are not reoccurring clients and the option to delete is unavailable..Version: 4.6.1
✓ Advertised as free. Not free.Trying to get money off me months down the track of using this. I’ll be getting another app.Version: 4.3.2
✓ Very DisappointedI had this app for 2 years after its auto renewal, very disappointed with the level of support I receive when experiencing issues and don’t seem interested in resolving and issues, very frustrating. Invoices getting received in different languages even though I’ve never changed the setting. Personally I’d avoid this app down to the poor level of support and lack of customer service..Version: 4.6.0
✓ Monetary trap!After your web address is submitted, you are automatically registered for the 30 day trial. The annual payment option ($$$) is listed by default in your subscription. It's really hard to unsubscribe..Version: 4.6.47
✓ Keeps crashingEvery time I try to select payment method is crashes, when I try to enter my company’s details it deletes everything and I have to start over, failed to create an invoice, bugs need fixed for now it’s not functional. 👎🏼 I first wrote this message March 2, 2018, it is now August 22, 2018. The app still keeps crashing every time I try to enter my company’s information. This app needs a lot of work, I mean a lot of work. Also if you have multiple businesses you must get the premium, I got the basic and that only lets you set up 1 business. I feel taken advantage. I will be submitting a refund request, definitely not worth $15 dollars..Version: 4.1.21
✓ Had subscription issues, but support was helpful with solutionI had issues with my subscription, where the app wasn’t registering that I was subscribed. Billdu were helpful and refunded me, and their support staff were very responsive. Otherwise I always found the functionality was quite good and if I didn’t have issues I would have continued using it..Version: 4.1.5
🙂 Invoice Maker, Estimate Billdu Positive Reviews
Invoice Maker, Estimate Billdu works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Invoice Maker, Estimate Billdu.
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