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Universal Studios Japan App Complaints & User Negative Comments 2024
Universal Studios Japan app received 75 complaints, negative comments and reviews by users. Have you ever had a bad experience using Universal Studios Japan? Can you share your negative thoughts about universal studios japan?
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Universal Studios Japan for Negative User Reviews
✓ Unable to change language settings within appThankful for other reviewers who have posted about this & the solution: change your phone’s location/region to US, even if you’re in another English-speaking country. There should be a language setting within the app itself, or at least allow Google translate to work..Version: 5.17
✓ How to switch to English or Chinese through APP?Do not have option to switch language to English or Chinese.Version: 5.14.1
✓ No language option for english?Rt.Version: 3.0.1
✓ Not EnglishOnly the first tab is showing in English and the rest are Japanese. What is the point of the app?.Version: 5.19
✓ Worst app ever!I cannot finish my order. I have been trying for an hour to buy tickets and it keeps failing. It won’t accept any of my American credit cards (and this is freaking Universal Studios, an American company) nor Apple Pay. And every time I have to restart and fill up again the information all over again! It’s the most frustrating thing I have ever experienced when it comes to purchasing tickets online. It also doesn’t work on the website. Plus the express pass time slots are ridiculous! There’s barely enough time to enjoy the different areas because they schedule them so close..Version: 5.18
✓ Not Suitable for TouristsThe app is suppose to be in 5 languages but I can’t find anywhere to change it to English. Completely unsuitable for tourists..Version: 5.17
✓ Half English half KoreanDon’t even know why it’s in Korean…...Version: 5.18
✓ 只有日语本来想用英语写评价，但是想想有需要迁就环球吗？ 没有！ 作为一个跨国公司来说，开发者一款只有日语的软件也是非常不尊重全球的使用者了。 而且还在不停的使用我的GPS定位信息。 有用信息看不懂，还耗光了我的电池， 娜就杰样吧！ 手动呵呵！ 手动滑稽！.Version: 3.0.5
✓ Where is the English version?There is an option to select English but it only translates a few pages within the app and all the menus are still written in Japanese. This app is very difficult to use unless you can read Japense. I hope the developers will work on translating the whole app..Version: 5.16
✓ Not in EnglishNot very helpful considering the wait times..Version: 3.1.3
✓ No EnglishGiven it is a huge, popular park visited mostly by international visitors, having an app not in English is ridiculous. The screenshots on the app page in App Store shows it in English but that is false and misleading..Version: 5.17
✓ Japanese Language default in the appsThe apps shows Japanese only but it is available in UK Apps store. Is this the joke?😂 Poor UI.Version: 5.17
✓ App is confusing, not user friendlyThe app is as confusing and bad as their online site and customer service… explanation is poor on how timed entry works and everything. I’m quite surprised to be honest..Version: 5.18
✓ Language controlsNo ability to toggle languages.Version: 5.17
✓ Switching to English is a painGuys there is a way to switch to English in iOS. You will need to set your language to English (US) to see the app links in English. If you are using English (CAD), it’s not going to work. Not the best way to control language setting imho..Version: 5.17
✓ No EnglishCompletely useless if you are from Australia cause the app is in Japanese. Have to go into your iphone settings and change your language/region to US for it to display in English. Please fix this issue for Australian English!.Version: 5.17
✓ Useless appCan’t set it to english. Asked staff around to help by switching the language, they said it cannot change. Only way to use it, is to speak Japanese 😵💫😪.Version: 5.17
✓ No English supportEverything is Japanese except for section titles. Useless for me who cannot read any Japanese.Version: 2.2.7
✓ No English translationIt’s a real shame there’s no English translator on this app and makes it hard to use if you are not fluent in Japanese.Version: 5.17
✓ App is Japanese unless you add English (US)To get this app in English, you must add English (US) in your iPhone language settings. If you have have English from anywhere else in the world, the app will load in Japanese which makes it more difficult to use..Version: 5.15
✓ How to change the language?Unable to find the language settings.Version: 5.16
✓ AVOIDThe app is only available in Japanese. There is no option for English (or Chinese / Korean / any other language) which is disappointing . Signs in the park are in English / Japanese / Chinese ....it’s a shame the app can’t be the same. Epic fail on the part of Universal Studios.Version: 3.2.4
✓ The App is in JapaneseWhile this is good for those who read and understand Japanese, it requires English and other languages for tourists..Version: 5.17
✓ No English support!No English support!.Version: 3.1.1
✓ Spooky: Guaranteed to torture you for hours!I made the simple mistake of wanting to to go to USJ with my spouse during their Halloween event and attempting to give them hundreds of dollars of my hard earned cash. Little did I know that this would be the scariest Halloween experience ever! Simply trying to purchase tickets was a nightmare. Originally I tried to buy on their website (Firefox) but whenever I tried to pay, the screen would refresh until it turned black. I looked online and found so many others expressing all the forms of grief over this very problem. Like a cult trying to troubleshoot a demonic summoning, these hapless ancestors managed to cobble together a winning solution: download the app, use Apple Pay with a Mastercard or Amex. Because apparently the USJ ticket demon took umbrage with foreign issued visas, the most commonly used credit card worldwide. Our foreign currency is not worthy enough to summon it, despite the currently plummeting Japanese yen exchange rate. Thankfully after a few frantic moments of searching desperately for a non-visa card in our household, I found one and loaded it up in Apple Pay, thinking my troubles over. Dear reader, my troubles had only begun. The app would now reject my attempts with a large red “FAILED” banner. The only advice given online was “keep trying.” On top everything, every attempt would deplete the inventory of the selected express pass until I would no longer be able to buy that timed entry. But all was not lost! I was able to select a worse timed entry, and then a worse one, and an even worse one! All while fiddling with my phone # entry in a vague sense of hope. Even though USJ would not give me a single a ticket, I would deplete 3 of their time slots and attempt to buy 14 times before it inexplicably confirmed my purchase. At this point, it had been nearly 3 hours and I was weary and numb. An email confirmation merely arrived 10 minutes after this, a scant 9 minutes after I started to doubt my sanity and whether I had hallucinated everything. Of course none of the tickets loaded into the app where I purchased tickets from in the first place. I still have no idea how to get them on there, but that is for future me to worry about. I am done with this demonic app for today. I ask only that you save yourself dear reader! It is too late for me, but perhaps you can save yourself from this terrifying Halloween madness! Boo!.Version: 5.19
✓ English versionMake it simple.Version: 5.17
✓ Needs more English supportThe app needs more English support.Version: 5.7.0
✓ Cannot purchase with American credit cardsThe ticket purchasing process was impossible using American credit cards. It took a long time to figure out it just wasn’t going to work. Apple Pay and manually entering your visa or master card information just completely doesn’t work. Don’t spend your time. Book using Klook if you’re not Japanese, although then you don’t get to choose the specific expresss pass that you want. We give up, we’re not coming. You’re missing out on our $400 in revenue just because your app is horrible and we’ll spend it on Disney or sushi or something instead 😂.Version: 5.19
✓ Not Suitable for Foreign TouristsMost of the pages are in Japanese so if you cannot read Japanese then the app is very difficult to navigate and there isn’t any option to translate into English. The screenshots above do not reflect what is seen in the real app..Version: 5.16
✓ Totally unless，no englishTotally unless for non-Japanese speakers. Come On! It has been 9102. Cannot imagine a global resort without an English version APP!.Version: 3.2.5
✓ How do we change all the pages to English? First page only is English?.Version: 5.17
✓ AdrianCan’t buy tickets from outside of Japan, doesn’t accept visa, Mastercard or travel card . Very frustrating process.Version: 5.19
✓ Need more languagesCould you please put other languages so I can understand the app please.Version: 3.0.2
✓ Wait Times - BrokenThe most crucial functionality from the users' perspective, attraction wait time, is broken. Please fix..Version: 5.1
✓ Not in English!The details for this app say the language is in English, but what appears on my iPhone is clearly NOT English. Visiting the park in February and would really like to be able to use this app to find out wait times for rides and restaurants!.Version: 1.2.3
✓ Language supportHard to use unless you read Japanese.Version: 5.16
✓ No EnglishEnglish set but app is not displaying English..Version: 5.15
✓ Unless You’re Japanese, Don’t Bother DownloadingThis app is terrible unless you speak Japanese. Universal Studios is a huge tourist attraction which brings people from all over the world. It would be good if the developers could recognise this and add alternative languages. Unless you are fluent in Japanese, don’t bother downloading..Version: 3.2.5
✓ Waste of time and full of bugs.I have wasted days trying to get my tickets. The payment method doesn’t work, it glitches all the time now I’m stuck wondering if payments are going to hit my card. The process for the tickets is also super ridiculous and overly complicated. Super disappointed..Version: 5.19
✓ AwfulNo English option? What year is this? Come on guys.....Version: 3.2.10
✓ Korean language ?I can only see korean Language in the app ...Version: 5.18
✓ Missing information from appThere is so much information missing that could easily be included. Is the waiting area temperature controlled or not? How long is the ride? Is the audio for theatre attractions only in japanese? (even though the info and sign is in english).Version: 5.18
✓ No language settingCant understand japanese, no option for English setting..Version: 5.17
✓ Where is the English Version????When you download the application tells that they have a English version, but it is all in Japanese..Version: 5.15
✓ I get that it’s Japan, but…Not everything is English friendly. It’s better to use their website. For an app downloaded from an English App Store, would just make sense that everything has been translated into English. Not the case here..Version: 5.18
✓ No language supportNo English Chinese or any other language support. Only Japanese.Version: 3.1.3
✓ Wasted a vacation day on thisFull of bugs. The button names change making it difficult to read during navigation. Restarting doesn’t help. Everyone at the park just blankly stared at the app with no clue how to help. The whole thing is convoluted and a pain to use when you’re just trying to enjoy the day. Couldn’t buy any express tickets and entry wasn’t guaranteed to Nintendo world and was put into a lottery system which we couldn’t make sense of..Version: 5.18
✓ No EnglishApp needs to have a language setting to view information in English. Universal Studios Japan gets thousands of foreign tourists who do not speak or read Japanese. App is useless without an English option..Version: 3.2.10
✓ Language settingsUnable to change language settings so bad for an app!.Version: 5.16
✓ Arrogant Japanese corporate in full displayFor a park that is supposed to be friendly to everyone from outside of Japan. This is one hell of a way to show their complete lack of respect of anyone other than Japanese and the craziest level of arrogance in full display. The fact that supports only Japanese makes me, an excited supporter of USJ very disappointed customer..Version: 3.2.6
✓ English versionWhile I understand Japanese is the language of Japan, it would be helpful that a large tourist attraction would have a English version of app..Version: 3.2.7
✓ English??Where’s the English version?.Version: 3.2.4
✓ Request Language HelpNeeds English-language instructions on how to buy Area Timed Entry tickets for Super Nintendo World.Version: 5.18
✓ No English LanguageNo English.Version: 3.1.4
✓ NO ENGLISH OPTION AVAILABLE.Seriously?? Get at least the English option if you’re going to roll out an app...I get it’s in Japan but people visit from the US to see their favorites overseas...Version: 3.2.3
✓ No English and Japanese language onlyOnly Japanese language displayed. Do you expect every tourist reading Japanese ?.Version: 3.2.7
✓ Japanese only.Consider adding english support..Version: 3.2.5
✓ AppIt’s really quite difficult to navigate the app and system for tickets etc.Version: 5.19
✓ Useless, no EnglishI would have given this app -1 star for dumb implementation. Guys, the world is a village, Universal is a global company and yet you can’t even roll out apps for all you locales that at least provide English? Go back to bed! You have no idea about IT..Version: 3.2.3
✓ Insanely convoluted and confusingRegular tickets, express passes, timed entry, “standby” situations, in-app physical ticket registration, physical entrance lottery registration booths in the park, etc. Terrible experience. You go to Osaka only to find a multi-tier, multi-step purchase process for entering the park and your area of interest. You may not be able to enter your area in the end because those tickets are “sold out”, meaning you’ll find yourself walking around unable to do much in the park after you’ve paid for entry. Looking to buy tickets in the app on the fly? Sorry, the app loads a heavy, extremely slow ticketing web site instead of giving you lightweight, low-bandwidth purchase options—thus defeating the purpose of having an app at all. In addition, the functionality in English is different from Japanese. For example you can buy an express pass separately in Japanese, while you can only buy them coupled with tickets in English. Makes the experience infuriating when trying to figure things out with a multilingual family. Wifi coverage in the park is spotty, not that wifi helps the ticketing site load anyway. In general the experience was terrible for my family of 7 in the summer heat..Version: 5.18
✓ No EnglishPhotos show english but app downloads to my phone in japanese with no option to change. English iphone, vpn set to australia, australian itunes account, no dice. Terribly unfair since the mario world timed entry tickets are organised through the app. Like with every overseas theme park, foreign visitors who haven’t done extensive research get shafted on the day..Version: 5.15
✓ Difficult to navigate if you don’t speak JapaneseMost of the app including key sections on how to register tickets/book timed area entry tickets only seem to be available in Japanese. This makes the app very unfriendly to users if you’re not a local. Also misleading to use screenshots in the App Store information which show parts of the app in English when in fact those parts are only available in Japanese..Version: 5.16
✓ English?Where’s the option to change to English? So much incompetence..Version: 5.15
✓ LanguageDownload App and main pages in English which is great, but there are a lot of sub-pages that are shown with Japanese only, and is confused.Version: 5.17
✓ User experience poorIncredibly poor UX when it comes to purchasing tickets, finding out if particular express passes are available etc. How about just showing what passes are still available? How about giving the passes names that are easy to distinguish and remember?.Version: 5.18
✓ Terrible appUsing the app disallowed me from going to the nintendo section..Version: 5.15
✓ Useful map and queue timersApp is only in Japanese but is still useful without any Japanese reading skills. The map shows your location in the park and selecting an attraction tells you the queue time estimate or next show time. Helped us navigate the park easily and pick where to go next based on queue times throughout the day. Would recommend giving it a try!.Version: 3.2.9
✓ English missing in many parts of the appEnglish missing in many parts of the app and on bottom menus. But your screenshots of the app shows all English on displays..Version: 5.17
✓ Enjoying our timeIt is not fair we don’t get a chance to enter the specific park when ppl have $ get to go first. We have kids and seniors paid a lot of money and get to go to 2 rides..Version: 5.18
✓ LanguageEverything is in Japanese except for the menu. Cannot read..Version: 5.14.1
✓ Not friendly to non-Japanese usersCan’t find an English setting or there’s none. Hope the developers can consider this for international tourists.Version: 3.2.3
✓ WorryingI used this app to buy tickets for USJ. The tickets should have cost around £400 but for some reason I have been billed over £1000. I’ll be raising a dispute..Version: 5.18
✓ Have to change phone region to get EnglishI learned from another review that you have to set your phone region to US to get English. That’s awful: now my phone tells me temperatures in F :o.Version: 5.16
✓ English is availableHad issues getting the app to display english like the other reviews. the trick is to change your language and region settings. Go to your phone settings -> general -> language and region -> change region to “United States”. restart the app and it’ll now be in English. USJ really need to fix their app so you can easily switch languages within the app and not base it off the phones region settings - or if they are going to do this, make sure all english speaking countries point to the english app (I’m based in Australia). The only reason I rated this 5 stars is to get everyone else’s attention on how to display the app in English..Version: 5.16
✓ Terrible AppDownloaded to my phone in English and my wife’s in japanese. Even when selecting English all the park data on hers was in Japanese. Timed ride feature is useless.Version: 5.15
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Universal Studios Japan works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Universal Studios Japan.
⛔ Universal Studios Japan Problems
