My Telstra App Support

My Telstra App User Reviews

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My Telstra Pros

✓ It sorta works, sometimes.Great idea, but. It’s convenient tool to access all your Telstra assets, but each area is missing or fails at part of its role. Support chat started out well, but after a few days it started losing previous conversations, then eventually it lost everything. The support agents had no idea what previous contact was about, and after a few weeks chasing a result, I was totally sick of re-explaining the problem to them. There’s no way to download, copy or email a transcript- so it’s gone, gone, gone. I was prepared to let them off with COVID reasons, but my partner is a teacher giving video classes online - no good with a 5/1 backup link. That came good after three weeks - now 20/5, but still only a fraction of our 50/20 package, and I can’t work remotely at all, because I use an IPsec VPN interstate, and would drag bandwidth away from the teaching. So pretty much dead in the water. I raised a TIO complaint - hoping that may push them a bit. That has a few days to its threshold- then let’s see. I’m hesitant to contact ‘yet another agent’ that has no idea what I’m talking about... The other app sections are much simpler, and seem ok, but time will tell..SlapshooterVersion: 51.0.20861

✓ Great service Telstra chat/messageI think it is fair to say from my great service experience with Alejandro, on the Telstra chat/message service. I was querying an extra data charge, I had all the right information at hand, & received timely professional service, along with a fair resolution. I think it’s a case of being prepared, & utilising the most efficient form of technology to get the most timely & professional service level. Cut out the emotion side of it for a second, & get to the crux of the issue without judgement being clouded. I found the experience relatively painless, & thank the convenience of being able to control & monitor my account through the My Telstra app. I will note, I was taught well to remain calm & collected in negotiations & interactions, by the Australian Army. So I can honestly say I’ve found the Telstra staff in-person, & online extremely professional & fair. No I don’t or have ever worked for them, but they deserve credit where credit is due..Yhis nickname is takenVersion: 52.0.22103

My Telstra Cons

✗ Customer Service Chat Function is TerribleDuring Covid we are told by Telstra it is better to use the app and make requests via the Customer Service Chat option. I made a request via the chat tool, a day later someone responds to ask for my details, the app did not send me any push notifications that this occurred despite me allowing push notifications. I provide my details, nothing happens. Then I get asked the same question a day later asking for my account details and what would I like actioned. I answer again, wait a day. Back to the start again when someone jumps online again to action my request. It’s June 16, this loop has been repeating itself since June 11. Ironically my request is to cancel my business broadband and phone account because I am going to another provider due to moving office but have jumped off Telstra because their customer service is terrible. They seem to not be able to get anything done because none of their systems or departments seem to be linked in any meaningful way that actually helps their customers. They still function like a government owned entity and don’t realise they are a commercial organisation...I have had to also rectify so many billing errors over the years and those are the errors I found. How hard is it to get your customer service function on your app to actually work? At minimum ensure this works so people can action basic requests..Chalky STVersion: 52.0.22103

✗ Won’t load half the itemsTakes forever to load anything even when on WiFi or 5G..Elliott09018Version: 82.1.54709

Is My Telstra legit?

✅ Yes. My Telstra is legit, but not 100% legit to us. This conclusion was arrived at by running over 569 My Telstra user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for My Telstra is 73.2/100.

Is My Telstra safe?

✅ Yes. My Telstra is quiet safe to use. This is based on our NLP analysis of over 569 user reviews sourced from the IOS appstore and the appstore cumulative rating of 3.9/5. AppSupports Safety Score for My Telstra is 75.7/100.

Should I download My Telstra?

✅ There have been no security reports that makes My Telstra a dangerous app to use on your smartphone right now.