My Telstra Positive Reviews

My Telstra App User Positive Comments 2024

My Telstra app received 6 positive comments and reviews by users. Can you share your positive thoughts about my telstra?

My Telstra for Positive User Reviews

✓ Just provide great internet that’s all we ask.Stop sending review requests for services that are automated and just provide a decent internet service to Yalyalup 6280 Western Australia 5 minutes from the city of Busselton and still I can’t be absolutely sure I’ll have a day with proper internet service which is why I am paying for a mobile internet and my velocity internet connection. It’s a complete joke that you don’t answer anyones calls regarding the upgrade of our services in our estate and that I have to pay an extra $70 a month for a nighthawk mobile modem just so I can work. Your services are a disgrace. On top of that I can’t engage any other NBN service that actually works because you e locked me into velocity and it can’t be changed. Do your job Telstra and come and fix our problem..Sallyg1966Version: 77.1.50623

✓ Great service Telstra chat/messageI think it is fair to say from my great service experience with Alejandro, on the Telstra chat/message service. I was querying an extra data charge, I had all the right information at hand, & received timely professional service, along with a fair resolution. I think it’s a case of being prepared, & utilising the most efficient form of technology to get the most timely & professional service level. Cut out the emotion side of it for a second, & get to the crux of the issue without judgement being clouded. I found the experience relatively painless, & thank the convenience of being able to control & monitor my account through the My Telstra app. I will note, I was taught well to remain calm & collected in negotiations & interactions, by the Australian Army. So I can honestly say I’ve found the Telstra staff in-person, & online extremely professional & fair. No I don’t or have ever worked for them, but they deserve credit where credit is due..Yhis nickname is takenVersion: 52.0.22103

✓ Great app, but needs a few tweaksI can’t put my finger on it, but the aesthetics need to be refreshed. It’s very business-y or corporate-y. I would love to see the app updated with some more fun and dynamicism. My second grief is with the Services tab. I have a lot of services with Telstra which is currently displayed in a long list. I would love to see the option for categories. For example, I go to Services and I can tap on Mobiles and I’ll get a list of mobile services, tap on Internet and I get a list of internet services etc. Even better would be the option to create groups. For example, I could create a group called Wife and add all my wife’s services to that group. It would also be great to pin services of my choice to the Home page. Speaking of the Services tab, I can order the list of services how I like. The problem is that the list never stays how I arrange it. Every time I go to the My Telstra app, the list is always out of order. This is very frustrating. I have more suggestions, but the abovementioned will do for now. Thank you..Indomitable91Version: 84.1.56978

✓ It sorta works, sometimes.Great idea, but. It’s convenient tool to access all your Telstra assets, but each area is missing or fails at part of its role. Support chat started out well, but after a few days it started losing previous conversations, then eventually it lost everything. The support agents had no idea what previous contact was about, and after a few weeks chasing a result, I was totally sick of re-explaining the problem to them. There’s no way to download, copy or email a transcript- so it’s gone, gone, gone. I was prepared to let them off with COVID reasons, but my partner is a teacher giving video classes online - no good with a 5/1 backup link. That came good after three weeks - now 20/5, but still only a fraction of our 50/20 package, and I can’t work remotely at all, because I use an IPsec VPN interstate, and would drag bandwidth away from the teaching. So pretty much dead in the water. I raised a TIO complaint - hoping that may push them a bit. That has a few days to its threshold- then let’s see. I’m hesitant to contact ‘yet another agent’ that has no idea what I’m talking about... The other app sections are much simpler, and seem ok, but time will tell..SlapshooterVersion: 51.0.20861

✓ Ripped offI’ve got a bill query (have been over charged) but can’t talk to anyone. All phone recordings send me to an App that takes me around in circles. Two days of trying to get help. In frustration I decided to cancel my service altogether and go to another company but still can’t talk to anyone, just tapping away at an App with it’s irrelevant options. So I contacted ‘help’ to find out how to get help and they too struggled with finding a way to achieve the level of customer support I need. Customer dissatisfaction ++++and rising. Sometimes person-to-person contact is the only way. When most companies are setting up their workforce to work from home what are you doing Telstra? Hiding behind an App that doesn’t meet everyone’s needs. Zero stars from me..WHITETHUNDERVersion: 50.1.19019

✓ Average appAt random times the app will log me out of my account completely, and although I am able to continue to log into my Telstra account via the Telstra website. However, upon trying to sign back into the app, I have received an error message stating “sorry we are unable to sign you in”. For the past 5 weeks, I have been unable to log into the My Telstra app. However, I am able to log into my account via the Telstra website. I have been contacting the support staff via the Telstra app almost daily to be giving empty responses such as the issue has been escalated 3 times, to promising a resolution within 24 hours to being told my account was changed from “limited access” to “complete access”. After the unsuccessful efforts I have made to contact Telstra via phone (which constantly hangs up on me) and via the app chat To resolve this app access issue. I was told via the chat today that although everything I have located to solve the issue advises customers to reach Telstra via the app, I was told today to find the solution myself and no help could be offered via the app chat to solve my issue. To say I am frustrated and disappointed with the customer service I have received is an understatement. The customer service I have received has been extremely poor.. Average app. Average customer service. Thanks Telstra..Dayz#11Version: 53.0.23532