- 73.2LEGITIMACY SCORE
- 75.7SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
My Telstra App Complaints & User Negative Comments 2024
My Telstra app received 91 complaints, negative comments and reviews by users. Have you ever had a bad experience using My Telstra? Can you share your negative thoughts about my telstra?
Please wait! My Telstra Facebook comments loading...
My Telstra for Negative User Reviews
✓ DO NOT UPGRADE BEFORE YOU READ THISThis is a horrible new version. It only works on Portrait mode. Plus it is less intuitive and less smart than the previous version. I can't believe a company as big as Telstra could produce an app this bad. There was basically nothing wrong with the previous version so there was no need to change something that is working perfectly well. Do not delete your older app before you try this new version, for you are going to hate it for sure. Telstra needs to offer a link to the old app for reinstalling..Version: 20.0.0.800
✓ GarbageLike everything else from Telstra, garbage!.Version: 27.0.0.1127
✓ Terrible serviceTrying to cancel my service via the app for months and still getting bills. Cannot get help and no obvious path in app to cancel service..Version: 56.0.27872
✓ Telstra customer service is terrible. App is buggy. Company is rubbishTelstra customer service is non existent. Can’t provide internet service to the middle of Sydney. Refuse to provide answers or updates. Says it will take two weeks to complete a move house order which was booked in advance - I already am a paying customer, all equipment delivered and installed, and my previous service has been switched off yet they can’t simply activate my new service and can’t find any technicians available to switch on my new unit for 2 weeks or more. Yet Andy makes $6m a year whilst continuing to deliver less and less value to his customers, letting go staff, and consistently delivering negative shareholder returns. Telstra is an absolute joke of a company.Version: 63.0.35610
✓ Very poorI was forced to change to direct debit to be able to receive help in-store. I was put on the spot, so I didn’t have the information for my normal direct debit card on hand at the time, and had to give details for the account I purchase food with. I tried to use the app when I got home and found the other card to change my direct debit details. The app goes into a circle after I try to enter my details and says ‘something went wrong’. It will not work. The help chat bot could not help... all it did was tell me HOW to change my details... well, I already know how! I said I was unsatisfied and left the conversation, only to be emailed with instructions on HOW to change my details... once again - it did not work! I replied back asking for Telstra to phone me about the issue, but apparently that is impossible for a telecommunications provider to do, seeing as it never happened. Now looking at what Vodaphone can offer..Version: 64.0.37228
✓ TerribleSends you around in circles. Cannot change plan within app.Version: 79.0.52257
✓ Customer Service Chat Function is TerribleDuring Covid we are told by Telstra it is better to use the app and make requests via the Customer Service Chat option. I made a request via the chat tool, a day later someone responds to ask for my details, the app did not send me any push notifications that this occurred despite me allowing push notifications. I provide my details, nothing happens. Then I get asked the same question a day later asking for my account details and what would I like actioned. I answer again, wait a day. Back to the start again when someone jumps online again to action my request. It’s June 16, this loop has been repeating itself since June 11. Ironically my request is to cancel my business broadband and phone account because I am going to another provider due to moving office but have jumped off Telstra because their customer service is terrible. They seem to not be able to get anything done because none of their systems or departments seem to be linked in any meaningful way that actually helps their customers. They still function like a government owned entity and don’t realise they are a commercial organisation...I have had to also rectify so many billing errors over the years and those are the errors I found. How hard is it to get your customer service function on your app to actually work? At minimum ensure this works so people can action basic requests..Version: 52.0.22103
✓ Two $300 broadband prepaid plansI purchased two prepaid broadband plans in March. They were both $300 each. Both supposed to last a year. I was moving to WArwick and knew I would need my communications. I started receiving requests to renew my broadband as soon as I arrived in Warwick. I went to the Telstra shop and was told I had been given the wrong plan for my phone and it had already expired after two months! My new broadband annual plan for my pc had apparently been lost. Luckily a charming man in the Telstra shop was able to correct all the problems, but I had to pay $300 for another plan for my iPhone. Then I received a message from Telstra that they had cancelled my appointment at the Telstra shop since I had not confirmed it. Actually, I did confirm it. And kept it. I don’t know how you feel about this kind of treatment of Metal I a long term customer and ex staff member. I know how I feel. No stars.Version: 64.1.37231
✓ Telstra lack of pro activityYes I like my Telstra and I like Telstra’s service- but I don’t like the commercial arrangements. What prompted me to use the site this Sunday was a message we are nearly out of data, having used 31GB on our 32GB plan shared across the 3 phones and going over the 32 would incur charges. I had a look we have 3 mobiles on the account $59 per month and all on contracts that expired over 2 years ago- so fully owned - and I discover I can simply upgrade the plan on each to a $55 plan and get 40GB included. I’m going to do this but why does it have to come to a “crisis” for me to have to look? Telstra has NEVER sent me any communication saying there is a cheaper plan that might suit my family usage better just gone on charging as much as they can. This is not the behaviour or a responsibile service provider who considers itself the technology and market leader..Version: 72.0.45321
✓ Horrible!Telstra operates as a monopoly- and is horrible. The worst company I’ve ever dealt with. They over-promise and under-deliver. It took six weeks and about 25 phone conversations just to get my telephone service moved to my new home, which was about 1 kilometre from my old home. You have to deal with one department for phone service and another for internet connection. But wait!!! That’s unless there’s NBN in your area, then Telstra tells you that there isn’t ANY internet available in your area!!!! So, while I was trying to buy a satellite dish, so I could send email, i discovered (completely by accident- and NOT through Telstra) that not only was the Internet available, but my neighbourhood was the only area in town connected with the NBN!!! So you then have to call yet another division of Telstra and get the NBN hooked up. But meanwhile, none of the other divisions EVEN know that the NBN office exists. Seriously bad. I once told Telstra that all new customers should be given a free angry management course. I stick by that recommendation..Version: 74.0.47240
✓ App Crashes + Lack of Post paid calling pack monitoring and iphone 6 plus supportSince the new update, app crashes while I would like to view a bill from dashboard. Also, It's a long time I wait for a visual and separate way to monitor calling packs' usages for postpaid customers. Things like international calling packs or ability to see how much is remained from the pack. Same as what Vodafone customers are able to see, a simple pie chart that shows their remaining credits. Please fix these. Thanks.Version: 14.1.0.42
✓ TrashSo trash let us change out plans and work over seas dam.Version: 46.0.21445
✓ Doesn't workIt still says I haven't recharged even though I did a week and a half ago. Not of much use if it can't even tell I've recharged (my phone's working so clearly Telstra knows I've recharged). I'm disappointed and I'll also point out I never had this problem with Optus's app....Version: 29.0.0.1226
✓ Data metering doesn't workAt least 50% of the time the data usage function doesn't work..Version: 8.1.2
✓ Terribly slow and inaccurateBeen using this app since first version. And all I can say is that it's terribly horribly slow, (opening loading screen 10sec, loading services 20sec just to get into the app) once you got in be prepared to wait 5 to 10 sec for every menu item you click on. And the best part, get ready to wait all that time again once you switch to another app and reopen from the switcher. Doesn't show my balance or bonus packs, though I have them showing under #100#. That makes this app just plain useless. Redesign! Get a new app developer and fix the waiting times and bugs..Version: 3.0
✓ My Telstra AppImpossible to find impossible to down load...6 days ....,.web searching, hours waiting to get thru to Telstra help, when I get thru I spend 7 hours texting with help line messaging call centre 5 different experts, 3rd day 60klm drive Telstra shop a living human expert has much trouble but eventually downloads it. I type my Telstra I.D but it doesn’t work...many attempts and a few holes punched in the wall later I give up having been well and truly telstra’d. Next 120klms to another Telstra shop another human expert and hour spent trying then says it won’t work on my phone. My phone 12.5.5 Telstra sites says works on my phone and 11 iOS and over! Broken again I give up. The real insult is Telstra adverts and robots telling me to get or/and use the new my Telstra app it’s so easy and convenient! Telstra is the most fraudulent useless criminal over priced and n most hated company in the world. If u have not abused by them them check the millions of complaints on the www. How do they get away with existing?.Version: 75.0.48293
✓ Unfortunately appallingI have been forced onto the nbn, which is about the same speed as our old ADSL and not quite as reliable. This happened in June last year. Admittedly a few things were going on in 2020 so I excused the issue of not being able to speak to someone. Since that day, I have tried repeatedly to cancel the ADSL service, but have had no luck. I finally got to speak to someone in March but by May it still hadn’t been disconnected so I rang yet again to find out why I am STILL paying for an ADSL service that we can’t use. Firstly I am told that I am not entitled to a refund prior to March (ie 2 months refund instead of the 11 months it should be) but although after about an hour of yelling at the Telstra rep (in India who possibly had to bury their relatives from Wuhan flu after dealing with me) we did finally get our ADSL service disconnected. I know this, because we also had our landline service disconnected as well. The big issue with this, is that although we live in the Sydney Metro area, we have almost zero mobile coverage. This makes working from home (with only a barely acceptable nbn service and no phone line at all) EXTREMELY difficult. I am still waiting for my home Telstra service to be reactivated and also waiting for 11months of refund for an ADSL service that was unusable. It is quite frankly, appalling - even though for a large company I accept that things aren’t always able to be perfect. On another matter, our neighbours had a delivery van drive through the TLS cable and bend a pole so the cable is lying on the ground. We were promised ‘urgent’ repair work would be carried out (within a week!) to re-tension the wires. The incident occurred 26th Feb, it’s now the 10th of May and we still have cables on the ground!.Version: 64.1.37231
✓ Never againThe whole year I have been with Telstra I have not been able to sign in properly or pay my bill through the app it tells me ‘ There has been a problem. Try again later’ I spoke to someone at a Telstra store who told me I am best to set up direct debit as I was having to go into the store to pay. And sometimes they take the money and sometimes they tell me the direct debit was unsuccessful so I have to find a manual way to pay anyway. I have never found Telstra consistent with good service. I hope I never have to use them again. This was a second chance with Telstra as have been screwed over by them in the passed and it looks unlikely they will get a third chance. Pull your socks up Telstra you’re not the only choice these days. So now I have to put a nick name and all 10 I’ve tried are taken??!! Doubts, can’t handle an honest review hey Telstra?? Interesting.Version: 71.0.44419
✓ PatheticSadly, this is the case. $50 Australian / 35 American for 30 gigs? Don’t bug unless you want to renew your product every week. I pay 40 a month for unlimited data back in the states. Customer service is disgustingly horrible on the best day. If you scroll Instagram for 10 minutes, that’ll cost you $15. Do not buy..Version: 56.0.27872
✓ Broken App: Does NOT workI keep getting ‘overdue’ bills from Telstra when I am enrolled in Autopay... with ZERO way to contact them. The app us useless... every function you press comes back with “oops, something went wrong, try again” notice. One cant even lodge a customer complaint, or send cust care an emsil with this app. What on earth is going on telstra?.Version: 60.1.32818
✓ Everything is a painWhy do you need to have your device trusted all of the time. The “am I a robot” verifications are ambiguous some of the time. I’ve had a credit sitting with Telstra for the last 5 years for a broadband account I used to have but now I only have prepaid phone, why can’t I request a refund through the app? When using the help section it directs you to make contact via phone only, then you’re put on hold for a long time. Mainly Telstra is annoying, app isn’t too bad..Version: 78.0.51372
✓ Absolute garbageDoesn’t work for help. Telstra (a phone company!) trying to force people away from calling them direct by forcing multiple choices of recorded information hoping users will use the app.m. But it doesn’t work and is just meant to dissuade users from contacting them and accepting their garbage service. Don’t believe their marketing spin , try another telco. ANY other telco! Update: As I expected from Telstra a bot responded to my first complaint. Standard automated response same way as Telstra responds to almost all its complaints. Go on have a look at them, all pretty much the same “We’re sorry blah blah blah here’s another link so we don’t have to talk to you or pay any attention to your issue.” Pity you can’t leave a score less than zero stars to reduce their average. Note the vast majority of scores more than one star relate to individuals within Telstra shops. Real people apparently give better service! Who would have thought????? Changed my broadband to Aussie Broadband 2 years ago and should have done it sooner. Brilliant service, I wish they did mobiles too. Misplaced loyalty kept me at Telstra. Like I said…Try another telco. Any telco has to be better than Telstra. It’s inconceivable any could be worse..Version: 74.0.47240
✓ Forces Portrait Mode OnlyWhy would someone develop an app specifically for the IPad but force it to use only portrait mode? App is unusable if you have a case with a keyboard..Version: 20.0.0.800
✓ Laurence GeraghtyOur company spend $650 every month with Telstra Our residence/ home office is not on NBN the service is unavailable, we were told at the Telstra store it was 6 months before NBN would reach us. This happened in 2018. Then after several mishaps telstra reps recommended we connect a landline and use ADSL , two months later the line was activated ADSL connected and it failed to operate. I spoke to Telstra business reps who explained the ADSL would never work in our area so I had it disconnected along with the land line. Telstra had in the interim invoiced us $410 for the line and ADSL service , unfortunately my daughter was so fearful that Telstra would disconnect the business account that she paid $410. I have registered an online complaint , no action from Telstra, my business account manager from Telstra says they cant do anything to assist me, they did sell me extra mobile data to cover our usage in the absence of any other options. Telstra stores wont help us they refer us to the Telstra app. Ringing a fault line connects us to the Phillipines call centre which is a total mind bomb and gets nothing resolved. Thats it folks Telstra have our money, we don't have a service and there is no response from this giant telco who claim to partner us Half a star would be too generous.Version: 55.1.26701
✓ Worst chat experience everInspite of the negative reviews don’t see a Telstra doing anything to fix any issues. I raised a service request through the chat option. The account manager emailed me to reply with my date of birth so that the issue can be resolved quickly. When I did not receive any response I tried to contact them again through the support chat. Please note we are not able to contact them by phone anymore. The response I received was that since it is assigned to an account manager he will call me the next day at my convenience. There was no call the next day. I tried to contact them on the chat again but I was not able to send any messages using this option from my iPhone. So I tried chatting using my iPad. They took ages to look into the issue and still no resolution. They asked for my mobile number before they exited the chat. Now I replied with my mobile number and again the message failed to send. So here I am with my issue unresolved and no way to contact them. Why have this technology when you cannot support it or fix technical issues. I think it is time to explore other service providers after more than 10 years and also being a Gold member. No point in paying top dollars for such frustrating customer service..Version: 55.1.26701
✓ You can’t add devices etcI wanted to change my address and add 2 new services to this app. After a week (when I’d been told that the address would be fixed in 24-48 hours) I was given a link that I was told would allow me to add the new devices. The add devices link is to a general website link, not the app. Unfortunately as soon as you go to this link and log in you get booted/defaulted to the My Telstra App which DOESN’T include the Add Account option. I had to delete the app to stop this happening. I was then able to find the ‘Can’t find a service’ bit and add the 2 new devices. This will now take up to 15 days to occur. Don’t they own computers? I then had to reinstall the app. Reviewing doesn’t seem to want me to include the link but if you are also hamstrung delete the app first. Go online to the myid . telstra . com site, log in then look for the can’t find a service bit..Version: 64.1.37231
✓ Travelling to Australia don’t use TelstraWe are visiting Australia from Canada my husband and I went into store got two sims for our phone so we could communicate. Mine got activated in an hour my husband still does not have his now two days later! We went into store said in it can take 4 days! Really? This is so not convenient and our days passing we will be out of your country by the time it’s activated. Yes as you can tell so totally unhappy 🤬.Version: 77.1.50623
✓ Ripped offWhite Thunder said it all and totally accurate..Version: 67.0.40044
✓ No alternative. Stuck with rubbish1. Forced upgrades to use the app. 2. Chat is incredibly slow and has to refresh every time the app is clicked away from. (Nothing to do with background refresh or notifications, just the nature of the app) 3. Billing takes you to either an error page or the old desktop billing.do interface, have to keep pinching and zooming to see anything or select anything. 4. Overall shambles..Version: 85.2.58126
✓ You’re Killing us with stress. You’re worse than the virusThis app is a pain in the ......It now has my iPhone displaying half my keyboard over the login page making it to totally unusable. (It isn’t the phone. I’ve had it checked by experts) It worked ok before it was changed except it doesn’t like you using PayPal saying it was a technical problem. More like deliberate to me. After repeated attempts and ignoring the tech BS it would reluctantly go through. I use PayPal because I can’t trust Telstra as I’ve discovered in the past. It was sheer hell over many weeks.!!! I have had nothing but sheer frustration trying to pay my bill since this new app appeared like an apparition from hell. It’s beyond belief that the largest tech phone company in Australia can’t get a simple app right. Get a ten year old phone wiz kid to do it for you. Whoever you’re paying isn’t worth a cup of cold water. Stop making our life a misery and get your act together!!!!.Version: 51.0.20861
✓ The worst experience I have ever had setting up a mobilePaid, they refused to refund and there is no way for me to activate an esim..Version: 82.1.54709
✓ Bad ITI have issues logging in and the app crashes randomly. Sometimes I’m unable to view my bill or other important information when I need to..Version: 43.0.20591
✓ Data usage not updating !Utterly useless.Version: 24.0.0.1042
✓ Minus 5 starsHave been a loyal customer for over 20 years and all they’ve ever done is try to rip me off. The bills that I HAVE bothered to check, they’ve had to recompense me over a $2k to date for their mistakes. At this point, I’m trying to get my Telstra TV box fixed. It’s not been working for 3 months and my messages to them are like butting my head against a brick wall. I don’t work 9-5. I work shifts. I send messages to their “24 hour app” to resolve it only to get a text message back saying their office is closed. This is an absolute joke. But surely enough they’ll still be charging me for a tv box. I’m an emergency health worker, RN, this is absolute CowPoo. And by the way, this account was in my fathers name and he died 10 years ago. I’ve called you over and over, so many times, to have the name changed. I’ve been into the Telstra shop numerous times to discuss it to fix it. Everyone on your end keeps apologising and assuring me they’ll fix it, but whenever I log in my deseased father’s name still comes up as the account holder. Not a happy customer..Version: 51.0.20861
✓ Mobile serviceVisited Australia for 5 months - Nov 9 till Mar 26th A total of 5 months which we paid for No plans to visit again- lease cancel our agreement I phoned your office in Toowoomba where we stay gender up and they told us it had to go to main office. I haven’t had any luck with speaking to someone. Very frustrating. Please stop Sending us bills via our email Beryl Paton We are all paid up..Version: 52.0.22103
✓ Unable to download bill from app.While this update to the My Telstra app takes a little getting used to, it seems, so far, to meet my limited needs except for being able to download pdf bills. Every time I try to download a bill it hits a page that says “oops something went wrong...retry or try again later” but the same message comes up time after time. Tried several times over several days to no avail. UPDATE: You have asked me to give more details, like what? This is all the information I have and it keeps doing the same... “Every time I try to download a bill it hits a page that says “oops something went wrong...retry or try again later” but the same message comes up time after time with no bill being downloaded. What more detail can I give? OK just tried it on another account and I get the bill downloaded. The other account is a final bill on a previous plan so that may be the issue. No longer concerned..Version: 50.1.19019
✓ Poor serviceI need to speak to a PERSON about a long standing bill dispute. Why am I being directed to an unhelpful app!!!.Version: 52.0.22103
✓ Not a happy customerI am unsure why my bill was so high, when I didn’t pay on time because I didn’t receive a hard copy, as I have requested on 3 separate occasions, you cut off my service without bothering to notify me. After I paid this inordinate sum, I was advised I was then in credit, which to me suggests the original bill was incorrect. I then experienced the same treatment this last week, when you without notification cut if my service. As a long time client, I believe your system is seriously flawed You show no regards for your customer or the difficulty being cut off without notification causes. It’s never intended that I won’t pay my bill, but often your choice of communication results in my not seeing your email, this because it sometimes inexplicably goes straight to my junk file. I doubt my comments will be considered, as they have been ignored previously. I just thought I would try one more time in the hope somebody will understand my plight. I have now been charged a fee for late payment, which I feel is over the top considering what has transpired to date..Version: 80.0.53012
✓ Can’t even registerOn iPhone 11. I’m on register page and gives me error when I click the tick box to confirm I’m not a robot. Red error appears saying I haven’t clicked it..Version: 77.1.50623
✓ OrderI ordered and paid for the Palmhair Hair Straightener on February 9th, 5 months ago, and have not received I did receive an order number 12528 months ago. Have even inquired about getting my money returned and still nothing and every nickname is taken..Version: 67.0.40044
✓ Downgrade to previous versionAs expected from Telstra, this app took something that was very average and made it even worse. I used to be able to see my call usage and databank balance on the old app - all I can see on this app is my current data balance and a button to pay Telstra more money. They clearly downgraded the visibility so that people have no idea if they have databank left or what calls they made all in the interests of allowing Telstra to rip their “customers” off more. If you haven’t updated the app, I’d recommend keeping the old one.Version: 50.1.19019
✓ Customer Service?Your slogan should be - best coverage, worst customer service..Version: 57.0.29824
✓ Frustrating app and serviceI try hard to be positive, but my experience with this application and my attempts to contact Telstra to get it sorted have confirmed my decision to no longer be a shareholder. I simply wanted assistance to be able to access bills via the App. Calls lead to automated services that failed to help. I finally got to talk to a person, and as they said they would have to transfer me to another section I cried PLEASE NO. But they did, and it lead to a dead end that dropped out. I tried the chat option twice. On both occasions I was left waiting for a response that never came. These few short sentences don’t do justice to how much time I have wasted trying to make a simple communication with this company. I’m out, as both a customer and a shareholder. I’m embarrassed for Telstra. I try hard to support Australian business. But with all of the communication technologies at your disposal you seem to have lost sight of the human element to sincere, empathetic and timely communication..Version: 55.0.26681
✓ QuestionsMy ‘new’ plan was to ‘change’ the old to the new with all the existing personal information: Email address, email statements, direct debit. Why has this not happened? My first contract was to provide Telstra nbn in January, contract 5/1 21. It has been an absolute disaster since then. Boxes delivered to wrong address. Endless phone calls followed from ‘Telstra’ accusing me of ‘ what did I do to the box?’ Continued for about 2 weeks. Another set of 2 boxes took over a month to deliver and then told me they were the wrong ones because I had cable. They knew I had cable from the beginning 5/1/21. Then they cut my cable off and I had no internet for over a week. I was bullied to agree to a new plan and promised I would have the internet in an hour. Total lies. I had to go into work during the lockdown because I had no internet and needed it for work. I was then told I had to pay an extra $100 as the connection missed the cut off time. ???. From the 5th January?? I have always used Telstra. I have been treated very badly and I am yet to be contacted to advise when the connection will be made at the cost of $240. This email arrives as if I am a new connection when I have been a customer for 20 years. I am not happy. How are you going to fix this?.Version: 63.0.35610
✓ Why is it always not goodNew App showing an account that’s was closed more than a year ago as the first item. Telstra software often bad and issues usually too difficult to resolve, probably because it’s software they’ve bought “off the shelf” and repurposed or rushed to market without adequate testing or under resourced the product (software rollout) as soon as it’s live so no one remains to fix up bugs. The remedy to that is a message when you post (like the one that will no doubt appear below shorty; “developer; please send us a private message with details so we can investigate”) Who can be bothered going through that rigmarole when the truth is the company has a deep disdain for customer as evidenced in their half baked web applications and software. If that’s not the case; then why do they always release and run ineffective, problem riddled, software to market? There is a deep disdain for customer and it’s evident in lack of care, testing and likely under resourcing of IT or overpayment of project leads who don’t are under skilled. Here’s another example, the “new” Telstra app - one star..Version: 54.0.25428
✓ RechargeRecharge is not instant, may take days to recharge..Version: 76.0.49586
✓ DO NOT DO IT!!!!Spent over $700 with Telstra over six months and only had internet for the first week of our plan, customer service was shocking and no one wanted to help us, all we required was a new modem to fix the internet, which they refused to send so they organised a technician who confirmed it was the modem, and nothing else was done, i again got in contact with them and they sent another technician to change out their dodgy modem and charged us a call out fee of about $228 per technician, internet was finally working after six months without and was promised on multiple occasions to be reimbursed or credited for all the money and current bills revoked, of course this did not happen, this is my third time with Telstra on a different service and have had problems with all three plans i have had, all have been cancelled and will NEVER be returning or recommending Telstra to anyone!!.Version: 74.0.47240
✓ Goodbye Telstra -5 star reviewBeen waiting 2 weeks for a new modem as the one we have has stopped working, after now spending in total 8hrs messaging back and forth and a 1hr wait on the phone to speak with someone, to only be told my modem is on back order, first I was told 3-5 business days, 5th day after I had to contact Telstra I was told it’s ok it will be delivered within 3-5 business days, now 10 business days in and 2 weekends I reached out again only to now be told your order is on back order and once stock arrives you will be emailed 🤬🤬🤬. I have had to take leave from work as I have to work from home but without internet I cannot work. Thank you Telstra you have destroyed all and any credibility from me your customer. After 10years of being your customer you will now lose me. Starlink will now be getting a new customer. Warning to anyone thinking of using Telstra stay away. This is a telephone company that do not want to speak to there customers on the phone and make it near impossible to reach them by phone, they want you to text a computer and then speak to someone based overseas..Version: 76.0.49586
✓ ComplaintI have been attempting to discuss connectivity issues with Telstra and it kept getting cut off for two weeks. The service had been running on 3 G which made it nearly impossible to make phonecalls with lots of drop outs and inability to communicate with the other person and impossible to use the internet for most of the day. I complained to Telstra a few times and it took hours, mostly because of reception and then when Telstra liaised it was not timely. Sometimes Telstra took 15 - 20 mins before answering a single question and prolonged chats for 2 hours or more. It wasted my time. I asked several times for a case to be raised and they wouldn’t do it. They kept passing me to other people and wasting my time check the chat!! It’s still not resolved. Then I asked for credit for my trouble and they kept dipping and diving and not giving straight answers .I paid for a service I didn’t get and then Telstra robbed my time by fobbing me off. It’s very frustrating. You’d think they would want happy customers. The whole town of Kununurra is unhappy about the service. The least they could do is credit customers for this months service charge..Version: 78.0.51372
✓ Hope you never need helpI don’t have strong enough thumbs to describe how painful it was to try and get a refund for a SIM that never arrived. If you don’t have a Telstra number you basically don’t exist. But it didn’t get much better once I got one. 26 phone calls later and after managing to get an agent only twice, I turned to the app to get a refund. Another hour or so later I got refunded - but as a credit of course. You’d think you would be able to apply a credit that appears in your account to the top up of your phone, right? Not a chance. Followed the “help” from the agent via the app. Nothing worked. He had to apply it himself. Now I still have $10 sitting on the account and wondering if it’s worth it to try and get them to do it again. Last month I tried and gave up after 30mins of waiting for a response beyond platitudes about an agent will be right with you. This is exactly how not to do customer service. Which I wouldn’t need if the app worked as it should..Version: 63.0.35610
✓ Cant payCant pay.Version: 76.0.49586
✓ One star too manyNew App doesn’t work at all. For 2 months all I get is “We can’t access your account”. Telstra suggested there may be something wrong with my phone. Pretty funny considering there’s loads of other people who can’t get the new App to work. Luckily I have a laptop so can log into my account through the Telstra website. Would be nice to log into the Telstra website from my phone but when I try it automatically redirects me to the App, which doesn’t work. Telstra needs to remove the automatic redirection to the App OR get rid of this new App and bring back 24/7 which actually worked. A lot of people would be happier. I also saw someone’s post here how they had been charged twice. Me too. I have a post-paid account but received a bill, which I paid, after changing the account into my name. Then I received a post-paid bill for the same billing period. Took a few hours to get it sorted, being told over and over that I hadn’t been billed twice. I was relentless though and eventually Telstra credited my account for the money I paid for the bill I should never have been sent. As frustrating as it is, perseverance is the key..Version: 54.0.25428
✓ Awful customer service — over promise no deliverI have been patiently attempting to resolve an address change on an order made — it’s been a month and still nothing. It was stated in my first conversation with the representative that my concern was resolved with the necessary changes. I then receive a confirmation email and the address is the same. I ask in the chat why my address has not changed when I was told it was resolved. I get an answer of stating sorry but it was changed. I am then told my order was cancelled. I proceed to ask a few questions, no response. Someone new is now handling the conversation because the other person changed shifts. I have to repeat all the information once again. This representative confirms the address is not changed and they can change the order address for me. But I thought it was cancelled? Is it cancelled? I’m I getting the product a patiently waited for? I go through the same conversations with 5 representatives in total. At the end I ask for a call to speak to someone — mind you there is no number for a paying member to call— they say yes it’s possible but it will take 48hrs or they can resolve this in 2 hours over chat. 55 hours late no call, same one else “looking into”the matter. If didn’t have to pay outright for my phone I’d cancel my Telstra account and go somewhere else. customer service is beyond terrible..Version: 57.0.29824
✓ I want to like Telstra but you make it hardI have been trying to get nbn installed. I was given an appointment date which I couldn’t do (with no consultation). I tried to use the self service functionality which didn’t work and got a “technical problems” message. So then I tried to speak to someone on the Silver customer chat functionality. Well what a disaster this is. It took me 3 days to change the appointment date. What seems to happen is that the person works on your query until they go home and then when you follow up, you get a new person who very nicely asks how they can help you. There does not seem to be any notes or any handover. Surely this is a basic process that would really enhance this process. Luckily I finally got someone good this morning who resolved my simple query quickly. I was about to walk away from telstra. I don’t mind that the chat service takes time - I understand the pressures of COVID. But I hate having to go over the same question over and over again. It should be a simple fix to what is currently a rubbish customer experience..Version: 58.1.30773
✓ Really really bad product & software engineeringPlease, you’re a giant mobile and Internet service provider company in Australia. With a huge customer base and possibly enormous revenues each year, please improve your software experience. Please please have better product/software engineering. This app is just filled with stupid bugs related to both technical difficulties and customer experiences. For example, I can’t log in this app using the binding SIM card. I can’t top up international roaming service without internet(and of course I don’t have internet without international roaming service, so why don’t you provide text options that can purchase the internet service?). Lastly when I try to buy an e-sim card service which verifying my passport with my name/DOB, it keeps telling me the details are unmatched. So clearly the database you have for that has some bug issues, again..Version: 84.1.56978
✓ Disgusting poor customer serviceI went into Telstra to renew my plan and upgrade. After choosing phone etc etc we started entering data. During this process I was loudly told that my credit rating had failed and that transaction could not be completed. This has never happened before and working in the industry I new that this was not correct. I insisted that this be re-tried using the supervisor. I was told that NO supervisor worked on a Saturday, Not true. I then insisted it be resolved. Funnily enough a supervisor then appeared. She then started questioning my insistence that there was a Telstra problem. I did not budge and insisted that they retry.I also insisted that she remained present. As it happens the retry went through without problem. The sooner staff stop acting like they are doing me a favour and take ownership of problems wearing the Telstra employee chloe. The only problem is Telstra now have another angry customer. The supervisor did not resolve this correctly and.Version: 64.0.37228
✓ D Lu - no reply from TelstraI have had constant problems with my service - the internet was dropping out consistently and there was little Telstra did to help - until finally they said it was an NBN issue and they would send someone from there to help - he came promptly checked the NBN and said no problems there - he then checked the Telstra plug in the wall - It wasn’t working properly and he changed over the plug for me - 1st problem fixed ( by NBN provider no Telstra) My question is - why didn’t Telstra send some one out - we have had the same cord here for 33 years and not once in those 33 years did someone come out to check the hardware. I have contacted Telstra and have been waiting for over a month for a supervisor to call - I was offered $100 credit for my trouble But only received $60 - no follow up what so ever - they keep charging me $15 ($45 total now) for late payment fees while I’m waiting to resolve the issues. Hopefully someone may read this and get back to me who knows?????.Version: 73.0.46221
✓ App crashes continuallyUPDATE: updated the My Telstra app to latest, AGAIN, IN March 2022. it’s STILL crashing on app startup and attempted login iOS 15.7.3 iPhone SE (the small one) this app crashed continually. I updated the app to latest version, and it crashes as I’m trying to sign into the app. Just dies - as I try to enter login data into a remote webpage. This is not usable. I’m expected to pay money to Telstra using this app? Really? When I can’t log in to a remote webpage without the app crashing? Is the app sensitive to Apple’s web content blockers, or what? I AM NOT GOING TO PHONE TELSTRA HELP TO GO THROUGH WHAT I DID PREVIOUSLY BELOW. FIX YOUR APP. previous update: I got a cheery developer response which hadn't read my query - have I tried logging in? -telling me to contact Telstra via my login, and I spent ten frustrated minutes trying to get through a chatbot interface. The information above should be passed directly to a developer team. getting through a chatbot to speak to L1 human support unfamiliar with the app achieves nothing. Telstra's support processes here are lacking, and deliberately unhelpful. It's as if Telstra doesn't want me. as a customer. and why are my paragraph breaks being stripped out?.Version: 86.1.59740
✓ Glitchy, featureless messNot worth downloading if you have access to a computer. I've been given the runaround trying to cancel one of my services with Telstra, have called, was told to use online live chat or the app. Online live chat can't be used to cancel services, and the app craps out whenever I try to view the service I want to cancel. Absolutely poor form..Version: 46.0.21445
✓ Awful updateIt’s 2020 and this is the kind of application you are able to develop? If you are not capable to develop an app, hire another company to do it for you. No user experience whatsoever taken into account, basic design, lack of functionality and on top of that it’s even worse than the previous version. In this new app, if I run out of data, I’m unable to recharge offline on the app as the application directs me to the website... so I need Internet before I can recharge to get data. In the previous version the recharging was done within the app and was working even if my prepaid expired the day before. And Telstra, don’t send me to your feedback form! Better simplify the form to easily capture feedback, not make it difficult..Version: 52.0.22103
✓ No update on SIM cardOrdered a SIM card online on the 20th April, money has been deducted from my bank account on the 21st April. It has been 5 business days and there is no confirmation email for the order at all. Tried to contact customer service and was directed to download this app. However need a phone number to register for an account. If I haven’t even got my SIM card, how am I suppose to input a phone number to register. Not happy at all. Assistance required Further to the original review, there is still no sight of SIM card or an order confirmation. What is worse is that I have recently moved, meaning the delivery address for my order is no longer valid. Called up and the guy on the phone helped me to set up a Telstra customer ID so that I can use the app to follow up my order. And guess what: customer ID was invalid...I don’t know what else to expect. It almost feel like the lockdown restriction would probably be removed before I can get my SIM card. Please kindly advise what can I do now...very disappointed.Version: 51.0.20861
✓ HorribleConstantly crashing and freezing. Can’t believe this is so unusable.Version: 32.0.0.1670
✓ I would give 1/2 a star!!!I have wasted so much time since February trying to get my billing sorted. It’s still not sorted after now have 8 reference numbers saying it is. It’s absolute nonsense the Codi helper as they do not allow you to ask a direct question. Yes they get back to you but they blame Covid constantly. I’m still doing my job through covid and they are sitting at a computer for goodness sakes. 35 emails, 8 reference numbers and over 40 hours of phone calls and guess what ??? It’s still broken. My bill has tripled rather than been credited. When I phone they say it is $0 don’t worry it will fix on the next account. They don’t generate my email bills and recently they tried to take money from an account when I do not have any direct debit permissions given. My son passed his ownership over to us when he moved out but they still refuse to remove his name from the billing and instead give me and my husband permission to fix faults and pay. I wish I’d cancelled Telstra and gone with another company that actually talk to you not Codi you!! Don’t bother downloading as you can’t check your bills accurately, you can’t check your data usage or outgoing calls etc as it always says there seems to be an error and we are working on it. Maybe the app has Covid?.Version: 53.0.23532
✓ TELSTRA = TERRIBLEWas on the phone for 30 mins with a designated “business” consultant to port over another one of our numbers to telstra after submitting all our sensitive information I was assured that I would receive the new pre activated SIM card in the mail within 5-7 days, waited a week to week and a half yet nothing called telstra only to be diverted back to their terrible in app messaging, through that was told they have absolutely no record of the account number nor call log history and was unable to help any further all this to think that I was leaving another telco to show brand loyalty to them and 2 that I’m a “business” customer SHOCKING telstra doesn’t care about its customers they’ll just let you run around in circles over days to get a response from any in app support only to be let down in the end UPDATE - The very fact it took you in excess of 2 months to even respond to a review and in that a very generic one -shows just how uncommitted telstra is to help. Rubbish.Version: 66.0.39059
✓ Useless appThe app definitely is not helpful. I am getting poor coverage. The app goes round in circles, claims coverage is ok and offers no further help..Version: 51.0.20861
✓ Half a star is overrating this serviceI have 2 pre-paid Telstra mobiles which I top up every 30 days and you are taking our money and only giving us 25-27 days of data. Tried to call up to fix problem and get cut-off each time. Tried to go onto the link you sent me on my phone and guess what!! Our Broadband is down AGAIN, and has been reported to you so many times I am now going to the Omnobusman as I am fed up with you or lack of service ....last time I rang to report NBN outage, I waited for 1 and half hours and phone cut-off. Appalling service or lack of!!!!! Have finally got through to an Aussie Operator (miracles can happen) and got told that if I prepay my mobiles before due date they take it from that date so I am losing 4-5 day per month for paying early. Ludicrous idea and when I use up some credit she gave me I am looking for a better carrier. . Then got put through to NBN to complain about my unreliable service, was told a case manager would contact me in 24 hrs. Way past that time and no call yet. Wonder why I am not surprised. Telstra has absolutely no decent service.Version: 54.0.25428
✓ Faulty app???I was recharging from outside Australia with an expiry date of one month but when I had to approve it - showed an expiry date of May 18 2020. Today is May 12 !!!!!!! Hope it is a mistake!!.Version: 51.0.20861
✓ Avoid TelstraI hate Telstra so much. There is no one to actually talk to. Their apps and website just sends you round in circles in the hope that you just give up. All I can do is recommend everyone use a different carrier or write a complaint to both the CEO and the ombudsman. Hopefully this company will collapse and be bought out to be run by a more professional management team..Version: 50.1.19019
✓ Pro rataBecause you have taken pro rata away and are now only offering for week billing cycle’s instead of six week cycle. This is why I’m giving you 1 star Because of this, I will not be getting a PlayStation headphones iPad or any other form of accessory through you Yes I appreciate that you have a four week billing cycle. However, under the pro rata system used to have a four week billing cycle with a two week period period in order to pay it which meant that you had a six week time frame to pay your bill under the new system your billing cycle is four weeks only in other words you don’t get your bill generated on the fourth week and then have 14 days to pay it. You just must pay your bill on the fourth week. Which means that because you have reduced the amount of weeks that you are able to pay your billing I will no longer be able to buy an Xbox headphones or any other accessories through your company all I can afford is my phone and Internet because that is all I can pay in a four week cycle.Version: 85.1.58120
✓ AtrociousI have been involved in technology for over 30 years and I have never seen such a mess. I wonder if the developers ever have actual users involved when they pump out this garbage. The functionality is basically useless if you try and run a small business which I do. Rudimentary issues like failure to download accounts. Incorrect BPay numbers, and the inability to see all accounts in the one place unless TELSTRA get it right at the back end. Which they don’t. Forget about trying to use their chat service because all you will get is your time wasted. This company used to know how to do things, and I have no idea how they expect to get corporate customers to use their services if they can’t even get their own systems right. When you sack all of your staff outsource to the Philippines and India this is what you get. Then, you get a “computer generated email” here on the App Store saying, “tell is what the problem is”. Isn’t that what I have just done in everything I’ve said above? Clearly they don’t read any of this so really we are just venting and wasting our time..Version: 53.0.23532
✓ Not the bestOnly works about 75% of the time. Get errors saying my account doesn't have appropriate restrictions etc.Version: 2.0
✓ .Garbage.Version: 46.0.21445
✓ Thumbs Down5G whatever that means 123 bars doesn’t matter I can see the mobile tower from my front door then when I run out of credit the app just lingers back when we had to rotate the dollar Tik Tik Tik Tik Tik Tik Tik Tik Tik Tik Tik Tik. Come on Telstra lift your game I recharged all October 15, 2022. Plenty gigabytes left in my bank and I open up the app and it’s still trying to refresh from a day and a half ago, I see just now that you have updated version yesterday. Well I’m not a yeah fortune teller but you gonna tell me that’s got something to do with it prove me wrong just putting Telstra quite disappointing you are the most isolated city in the world you think you’d have our mobile Towers double the Satellite send them past couple more times this way three times higher than everybody else’s take a look in the mirror Telstra i’ve never thrown the phone and destroyed it in at a rage, but every time this app starts to play up, I tell you, it’s very tempting I don’t want answers I want results thank you.🙇🏻♂️😇✌🏻.Version: 82.1.54709
✓ HorribleHorrible customer service. Extremely not reachable support. Cannot speak to ANYONE. No reach back at all, literally talking to a robot named Codi that says sorry our team is unavailable. Money scam here.Version: 54.1.25432
✓ RechargePaid for my recharge and it’s not working zzzzzzz.Version: 74.0.47240
✓ Really?! Still no 6/6+ support!Very disappointed..Version: 9.0.0
✓ Don’t do it! It will not make your life easier.Don’t be fooled. This app pushes you towards making all your interactions with Telstra through a message service staffed by bots. It makes pursuing any issue extremely difficult and at times it is impossible to connect with a real human being. Last year I spent 2 months chasing an overcharge issue and spent very little time actually connecting with a real person who could solve the issue. Spent yesterday making multiple attempts to communicate in order to solve an internet issue. Each time I got a bot that either ceased the conversation, went back to the start of the conversation or offered to make an appointment with a technician even though one had already been made. USING THIS APP WILL JUST GIVE THIS LARGE AND RICH CORPORATION EVEN MORE JUSTIFICATION IN EMPLOYING TECHNOLOGY RATHER THAN PEOPLE. It isn’t about greater efficiency, it’s simply about reducing their wages bill..Version: 72.0.45321
✓ Well that was disappointing TelstraIs it just is the app or really poor records management systems....... I said fine it’s not a perfect world cause you can’t manage to maintain my current details or connected services every time I use your apps..... you manage to get it right to send me my bill easy enough using my current email... so agin I updated it....but did you really just make an app to force me to use your direct debit system???? I can’t get my account or contract info or participate in your offers cause you want access to my bank or credit cards?? You get paid when I have the money and you always get paid in advance ..... why should I give you access to my accounts??? you can’t manage to keep your system accurate enough remember my personal details or be able to show me my contract details..... I’m not sure that you’re safe with access to my bank account..... but hey you show me you can make an app functional and I’ll think about it.....Version: 54.1.25432
✓ Pretty badSo many flaws, not a pleasant experience at all. Also been trying to get a new prepaid service to show up in this app, but still nothing. It’s there in the web version, but not in the mobile app, even after numerous messages to the service team who keep telling me how to attach the service to my account via the web version .... yeah, been there, done that .... they just don’t listen to what I’m telling them. Which brings me to the other major flaw ... the messaging service .... really, really horrible. A recent encounter left me with an operator playing games, trying to pretend to not knowing what I was asking for, which was the above mentioned attachment of a service missing from my account view, even though I provided my account number and all service numbers. So insulting, but no way to extract a message history as evidence. Not what I’d expect from a major telco. Too much of this app is crammed full of useless paraphernalia, seem solid mobile functionality and customer service has been forgotten. Oh, and PS .... after nearly 40 loyal years, yes, I am most definitely leaving Telstra. And in response to the robotic developer response .... I have left feedback and complaints more times than I care to remember and have yet to receive any semblance of a helpful outcome. My prepaid service of course *still* does not appear in the mobile app..Version: 56.0.27872
✓ App needs to be scrappedAbsolutely worst app by far I have 2 pre paid services with Telstra and every time I update the app it deletes one of the services from the app and I have to spend hours setting up my other service in the app all over again. I tried to do it online thru a webpage but the Telstra website takes me straight back to the app with no possible work around. It also doesn’t automatically add my main phone service to the app. I then decided to delete and reinstall the app only to have it log me out with no way to log back in without having 2 different phone numbers from my main service one or my account number. Who keeps their account number anywhere these days. I’m honestly ready to switch to any other telco company because of how many times I’ve had to deal with this same issue, I did try not updating the app and somehow it updated 2 days ago without my input. Useless app not worth the pain. Not even worth one star..Version: 74.0.47240
✓ Very disappointed with the customer serviceI used to think TELSTRA was the best, until I went to my local TELSTRA shop to get an iPad Pro 12.9 inches. I had an awsome contract that allowed me to call all over the world unlimited, of course didn’t come cheap but my brothers are in South America. The woman that handle my contract that day, told me that I will get my iPad Pro in a weeks time which 4 weeks later I didn’t received. She made me change my plan, and persuade me to even get an iPhone 11 that I didn’t even need. So I lost my contract to call all over the world, and I never got my iPad Pro. On top of all this misinformation, I call Telstra because i received a text message saying that it will take longer to get the iPad Pro so I decided to call, and one useless woman that works for TELSTRA cancel my order when no one told her to do so, instead of helping me she put me in a worst situation😡 So as far as I am concern TELSTRA is the worst. OPTUS is way better, I went to an OPTUS shop, and the first thing that the guy did, was to check availability before he can even consider ordering anything something Telstra never did. If TELSTRA did what OPTUS did I will not be complaining and most of all is not way I was going to change my contract for nothing..Version: 54.0.25428
✓ MONEY DRAINERSI walked into the Mount Druitt Telstra store and went under a plan for my phone. I went 3 months without being charged for the phone so I went back in to address the issue before having a huge bill dropped on me. They couldn’t find the issue on their end and said I had no payments that needed to be made so they put it under “paid off” and told me not to mention it to anyone and the situation will be slid under a rock. 6 months later I’ve got my braces and car I’m paying off now, so they decide to start emailing me bills, telling me that I’ve gotto start paying and that I should be lucky they aren’t back tracking my bills. From this day on I am getting a monthly bill of $867. TELSTRA IS DISGUSTING…. And that’s coming from a loyal member of 10 years. I was not offered any free upgrade or accessories for your guys mistakes… instead I get a “you’re lucky we’re not back tracking your bills” or “we’re going to black list you” and not to forget the “pay your bill and we’ll see what we can do but not promising you’ll get anything” Great job Telstra 🥴.Version: 70.1.43216
✓ Infinity loops like a jokeIn the app, after I login in, it says nothing in this Telstra id, then it prompts me to add a Telstra account. Then I was turned to the Telstra website to add account. But it fails every time due to the unexpected error. If I don’t add the account, the app would log me out. If I try to login again, everything above loops again. I contacted the customer service, but they can do literally nothing on this and asked me to update this app which I just downloaded minutes ago or head to a store to fix the app issue. What a great experience for a customer who just transferred his number and expecting a better service..Version: 53.0.23532
✓ Not worth the price for the quality givenWithout support that actually gives quality treatment to its customers would only intell a lack of care and responsibility for the internal system. For those who’ve rated the following provider has a significant reason to be a one star review, the developers responses are all automated not even a manual response which is further delayed. The SMS outage they’ve created a conspiring problem about has been ongoing for more than 3 consecutive years. Their support platforms, most have been closed down due to “unsatisfactory” responses from consumers, no doubt. I could theoretically spend half the cost at a nonreputable service provider but still receive better support and internet service. I’ve stuck with Telstra for the last decade but this year will be the last, for their ongoing incompetence to help at the least of the simplest tasks in fixing an nbn issue..Version: 84.1.56978
✓ Telstra Needs investigation by all Telstra usersThe new Groverment need to do royal commison or investigation in why we can't get service in regional areas I cannot believe that we have to pay for a service that isn't servicing Australia. Even if your paying for a PHONE PLAN. And if someone is to call you it's all from overseas that don't understand our real issues with chooks in the background and wind behind there ear piece. That's if you can even get someone to speak with Eg because they can't reach you in the regional area your complaining about in the first place. Or they drop out of service when they are trying to fix your service. Disgusting I have so much data that's be unable to be used because there Towers are so few and far behind the times . Why are people purchasing so many others items for better coverage? Because we don't get coverage without the extra purchases. It's disgusting that Australia in 2022 you can't get service, customer service, and have to messager service because you can't have Australia customer service. Even if you go into Telsta shops they can't sell you anything as it's all online, So Telstra what are you doing with all the monies millions of Australia's are paying for a SERVICE. South Africa and Bali have better coverage then Australia. Telstra needs to be accountable for not giving Australia's the service they are paying for..Version: 85.0.58115
✓ Absolute trashJust a sales app from Telstra. It’s clumsy and obviously must be of national or international security considering the number of times my user name, password and number of traffic lights have to be entered. The app is sitting on a password protected phone you pretentious woke clowns. Even my ANZ app has far less hurdles to jump through than your marketing tool. You really are a joke. So as there is no option to respond to you I’ll do it this way instead. It seems you getting very good at cut and pasting apologies and directing people back to the app or page that caused the problem in the first place to find a resolution. Maybe if you spent more time fixing rather than apologising for your incompetence you might be better off. Another interesting point is your complaint process. I’ve been directed to two different locations to make a formal complaint. One requires an account number which Telstra conveniently didn’t allocate and the other limits the number of words that can be used. Obviously Telstra suits have determined the best way to reduced complaints is not to improve service but just make the complaint process so difficult that people give up..Version: 76.0.49586
✓ Evil TelstraI have not been able to pay my bill using the app now for several months. The management at Telstra are a shameful bunch of fools.Version: 71.0.44419
✓ ShockingShocking company, shocking app and shocking customer service. It is no wonder so many people I know, now including myself are leaving Telstra. I have had to ask 12 times to cancel my service through the app chat. Each time, they say it is done and then each time when I ask them to confirm with with an email, the email never arrives, so I ask them if it is canceled again and they say they will go ahead now and cancel it for me... I am stuck in an infinite loop with this people. In addition, for a company of such size and with such resources, sort out the bugs on your app. This app looks like it was developed with Cordova with an extremely limited budget. The chat notifications badge sticks around even if you have read all the messages and sometimes the send button is disabled even when you have internet and typed a valid message. Sorry Telstra, after 4 years with you, I can not tolerate your negligence anymore..Version: 54.0.25428
✓ Worst experience everAnd they think they are a tech company. Can’t even take my money.Version: 70.1.43216
✓ Won’t load half the itemsTakes forever to load anything even when on WiFi or 5G..Version: 82.1.54709
✓ Poor!!!!!!!!I changed to monthly plan The mobile number they gave to set this up is still showing up Today I rang Telstra the problem proving very difficult as it is not my original number that I was promised would be all good! Today whilst sorting this out as they said they can’t authenticate me, I am in isolation and in Kununurra where coverage is poor. I have now been on the phone close to a hour and still not sure it will be sorted 😳.Version: 68.0.41267
🙂 My Telstra Positive Reviews
My Telstra works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact My Telstra.
⛔ My Telstra Problems
