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- 15.5SAFETY SCORE
- 4+CONTENT RATING
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Belong App Complaints & User Negative Comments 2024
Belong app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using Belong? Can you share your negative thoughts about belong?
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Belong for Negative User Reviews
✓ Doesn’t workApp is not working when receiving info from server and does not work.Version: 4.5.1
✓ UnusableIf I could give this 0 stars, I would. The tab bar at the bottom does not show any progress during screen transitions, if it happens at all. Most of the time, it’s frozen on a tab that tries to market cellular service by making it look like you can’t do anything unless you purchase a SIM card. The mobile web site is marginally better. I’ll be removing this app, since it’s unusable in this current release. Also, on the settings view, this error appears: null is not an object (evaluating 't.getHostNode') which is a terrible user experience, exposing internal errors in the UI. Hate to be judgmental, but as a former IOS developer, I wouldn’t release this as an alpha build, let alone to the App Store..Version: 3.0.7
✓ App is lousy and unreliableApril 2019 - have been using the Belong app for over a month and have found it to be unacceptably slow and buggy. As a subsidiary to one of the largest companies in Australia, I would expect the performance and reliability of the app to be better. The Dashboard, when working, takes a long time to load. When it’s not working, you get a super unhelpful “There was an error processing your request”. User experience is unacceptable - I’m jumping ship to another network because of this..Version: 3.0.7
✓ Poor Customer Service and Poor Network QualityFirst there’s a strong chance they will mis understand your query, second they’ll essentially tell you any problems experienced are not a fault of there own and they will basically tell you to fix itself even when theirs might be the only service you’re currently having trouble making use of. No questions, no explanations or possible solutions. Just a great big middle finger..Version: 4.5.1
✓ Ridiculously slowTake forever to load, probably the slowest server response i have ever seen on a telecom app....Version: 3.0.7
✓ Latest update now mobile data slowLast week I was using internet at usual speed in phone and got a text saying I was out of data. I went to open up for topup but it immediately went to latest update once complete I carried on to topup data - very strange as it said I still had just over 1gb. I topped up anyway and went back to my internet research I’d been doing. Slow slow slow takes forever to open google - video is completely out of the question. I’ve tried phoning and sent messages daily as we urgently need to get the speed back up for an urgent Telehealth video. So disappointing- been using almost 3 years without issue before this. That’s the only reason I’ve gone 3 stars for past performance..Version: 3.1.1
✓ Poor ServiceI've been with belong for quiet sometime now, There service is poor, My internet restarts 1st of each month it was day 22 of the month and had not been able to use to wifi, Numerous phone calls to belong and had no help i kept getting taken in circles, They didn't send anyone out to check the signal service i kept getting told to reset the modem on each call with still no luck, They will say they will call me back days later i will receive a call, I was paying for a service i was not receiving what so ever, In the end i had to cancel my service with belong unfortunately after being given the run around, we have people in the house hold that were made to work from home due to the corona outbreak that has affected many people some were fortunate to get the opportunity to work from home Belong did not assist with getting the service working, I would never recommend Belong to anyone nor will i ever re connect with Belong..Version: 3.1.1
✓ Not the best serviceBelong seems all good and well until you sign up, they are very delayed with assistance and support when you contact them. They used to have a phone number that you could call to discuss matters, but I’ve now taken that away you have to submit an inquiry via email and it takes them up to 24 hours plus to get back to you, they never got back to you in time and they never clear it’s always so confusing. Worst thing They could’ve done was take away the mobile/customer service part of it. As for the actual service it’s pretty basic I would suggest using Telstra directly instead of belong because I basically the same thing..Version: 3.5.0
✓ Nothing loadsTitle says it all.. it takes about a minute for the app to display my remaining data. Once my free credit expires I’m opting out of belong ASAP! Get your act together and update your user interfaces if you want to keep customers..Version: 3.0.7
✓ Fraudulent company, rubbish appBought a new, sealed Belong SIM card from petrol station today but couldn't install the SIM. Called their customer service who said the SIM is void. What? It is still sealed yet void? Fraudulent company..Version: 4.3.0
✓ Dreadful customer serviceTo be fair, BB was connected swiftly and no problems there. Switching to the mobile service has still not been achieved. The app is poor, it just says oops something went wrong! The bloke on the other end of the phone couldn’t help as he just didn’t grasp what I was saying. The customer experience was really disappointing, trying to find information or even talk to someone was too difficult. I’m still with my original mobile provider. I’d give zero stars if I could!.Version: 3.0.6
✓ GarbageAbsolute garbage and so is the so-called “service”. I’m still waiting just for my account to be set up and as I have no account I am a non- person to Belong. Every phone call gives me a recording which sends me back to the online help desk which doesn’t help as the chat button has disappeared and didn’t work when it was there. I’ve made some mistakes in my life but I am really really regretting this decision. Supposedly according to their blurb they care about us and we can actually call them if we have a problem! Yeah right..Version: 3.0.7
✓ Works When It Works+ Works when it works - Usually doesn’t function - Loading takes long time - Fixes take quite a while Really, you’re just better off using their website instead of the app. The website seems to always work, is noticeably faster than the app itself, and supports all the functions that are in the app..Version: 3.0.7
✓ App/Website doesnt work.The app and website will not display your account information or will have missing service features most of the time. It wont even load the tile that shows the amount of data you have left or the internet service you signed up for. Sometimes it gets stuck on the loading screen. Im signed with Belong mobile and internet. Reception isnt usually an issue but the functionality of the app/website is almost non existent..Version: 4.3.0
✓ Internet works but I can't use the app.My phone is an iPhone 5, so it's not an iOS 11, instead an iOS 10. The internet still works on my phone, but the update that makes it only on iOS 11, causes the app to not work. It just says,'Error! Try again later.', which means I can't see how many GB's of internet, change settings/preferences, or send internet to anyone..Version: 3.0.7
✓ Slowest app in the worldBelong is a great provider and the plans and service are great! Heaps of data, telstra towers phone coverage is the best we can get. App itself is a nice layout, shows what you need and is simple in design. Only problem and I can’t figure out why in 2019 this is still happening but it is possibly the slowest loading app ever created! If they fix the load speed it’ll be excellent.Version: 3.0.7
✓ Doesn’t work?I’m a new customer to Belong, and a lot of the signing up and paper work directs me to this app. It doesn’t work? I log in but it just shows a white blank screen and doesn’t get progress further. It doesn’t show any of my information like the screenshots show, and the three buttons at the bottom (Internet, Mobile, Support) take me out of the app to Safari and go to the website. I’m quite disappointed already. I don’t understand the point of the app? I think this isn’t meant to happen? iPhone 7 Plus Latest iOS Version 15.2.Version: 4.1.0
✓ Horrible customer and wifi serviceHonestly I would give it 0 stars if I could. I really don’t understand why there is a need to email belong before calling them. This is a huge inconvenience. Their service is absolutely horrible, personally my experience with Belong has been horrible, connection is constantly dropping out and even when they have “planned outages” they don’t even notify or give the customers a heads up making us call up and have to ask what’s wrong. When the wifi is out it’s out for days! I have been a customer for years and have become tired of their child’s play. Highly do not recommend, the pricing looks like a good deal but not worth a penny. Save your money and invest in a better provider..Version: 3.5.0
✓ Terrible app- slow and doesn’t loadThis app is absolutely hopeless. It takes at least 30 seconds to a minute just to load the information on my account. And every second time it work load at all and comes up with an error. For a company that has no contact number his is pretty frustrating to say the least and it makes communicating with belong next to impossible. I would recommend to anyone. Maybe if there are no issues and my account is up and running things will be smooth but right now it’s a bit of a joke..Version: 3.0.7
✓ Absolutely horrible!Been wanting to swap from adsl to nbn so they got me to pay $90 for the first payment and told me they should get in contact with me within 2-5 days it’s been 2 months since I’ve got a reply and have been trying to email them since for some reason they don’t have a number to call now they cut off my internet entirely and still haven’t heard a word, to whoever is thinking of going with belong please DONT!.Version: 4.2.0
✓ Not practical; too wordy; limitingWish Belong spent just as much money on their products and services than they did with their irrelevant TV ads. I downloaded this app for two primary reasons to: check usage; and contact customer service. Yet when I’m redirected by customer service back to the app, the app says to check an online account and wait for an SMS. If anyone with some sense reviewed this, they would discover that Belong is just making the existing customer go in circles. What happens when it’s been over 20 business days waiting for an SMS to simply tell me if my internet is connected to my new place?? The answer is NOTHING. They have more information to sign up and dreadfully nothing for their existing loyal customers. USELESS app..Version: 3.1.1
✓ Slow and cheapThe app is slow and the self service system hast a lot of flaws. But it works. I never had problems making a call, sending a text or surf the net. All service enquires got resolved eventually. I understand ‘I get what I pay for’ and I’m happy with that. I had better customer service and a better app experience with my precious provider but also paid more. Data banking, data gifting and friend referrals make Belong my provider of choice (for now) I’m a happy customer since September 2018.Version: 3.0.7
✓ Overdue customer will be punishedOnce you accidentally overdue your monthly payment, you will be completely blocked out including repaying bills and creating support request. I discovered this at my emergent moment where I thought my overdue bill might be already automatically paid. So, I desperately needed to call, but none of the Belong app and the email and message portals they sent me work. I cannot even change password to login from the website. It took nearly two days to solve this issue when I had got more matters need to deal with. I even tried to speak with Telstra which is their service provider, they don’t help Belong customer..Version: 3.4.0
✓ Pathetic customer serviceWhile the NBN service is reliable and value for money the customer service is frustrating and inefficient. They have no incoming phone support so forget about talking to a real person. Not even a support chat service. Only email support is available and this can be extremely frustrating. My service fee was increased with only an email. When contacting customer retention they failed to get back to me. I’ve now left belong. Please consider carefully before signing up with them..Version: 4.1.0
✓ DONT BOTHER USING!!Seriously, I have had a pretty good experience so far with belong & I have been with them for almost 2years now. But this app is atrocious. I can say I have probably used it once in the time I have been with them & the fact it literally doesn't work! Sometimes it'll take what seems to be hours to load, at other times it doesn't load at all. & I've reinstalled it every time I've tried. It's atrocious. Easier logging in through mobile... Seriously. That's more convenient. Go figure.Version: 3.0.7
✓ App is always weirdly slowApp takes ages to load, regardless of internet speed. I hate that it always auto recharges and would like an option to recharge just the phone and text when I have heaps of data in the bank. I like the addition of being able to refer people since I've referred multiple people but now that it's new I don't get the credit:(. Would like to activate referral through prepaid packs too. I like the new plan options, although you need a $5 unlimited text/calls, no data just your banked ones.Version: 3.0.6
✓ Slowest app... everEvery time you open the app, a carrier pigeon in the Belong office is released. It flies due south for 4 hours to the data usage warehouse. At the warehouse a worker feeds and pets the pigeon. Once the pigeon has rehydrated the worker writes a note detailing your data usage, ties it to the pigeons leg and releases it. The flight back is 5 hours due to a head wind. Unfortunately the pigeon arrives and 5:01pm and the Belong office has closed for the day. The next morning Belong staff spread some seeds to attract the late arriving pigeons from the previous night. They transcribe some of the data usage notes and post them back to the Belong app. Not all notes are legible due to rain overnight, so the pigeon handlers start the process to send the pigeon south again....Version: 3.0.9
✓ Manage’s only one phone service!!I’m mostly finding the app and service ok, however it will only allow a single phone service to be managed in the app! This is really frustrating when I am paying for multiple family member services and have to log in with different details for each phone service to manage them. I’m out of email addresses so I can’t port another service to Belong..Version: 3.0.6
✓ Beyond a jokeI understand companies can save money by becoming an online only company but at least have active support. I have been waiting 7 DAYS for a port in to come through and have had NO response from anyone. I keep getting told please wait 24-48 hours, I’ve waited far beyond that and still have had no help. My phone number currently has no service because my former provider accepted the port out but Belong hasn’t taken on the port in. So much regrets, I wish I never tried signing up with Belong..Version: 3.5.0
✓ Eye rollWhat’s the point of having an app that doesn’t work? Fix please.Version: 3.0.7
✓ Waste of money and timeJust venting my utter frustration about this bogus internet service provider company which is basically no value to the money. It’s been 29 days today that I got no internet at home. My previous internet provider intended to increase the monthly charge. I tried to be smart and switched to Belong and while I got an advance monthly charge for their service deducted from my bank account already, still no internet. They blame Telstra for faulty line and Telstra says it’s nothing wrong with the line, its “Belong’s” internal Authentication issue. When I ask for ending the contract, they threaten me with Early Termination Charge of $220/- (such a rip off) Long story short, stay away if you ever plan to opt for this kind of company..Version: 3.0.5
✓ Slow!!!This app takes forever to load, and there is no number to dial to check it otherwise..Version: 3.0.7
✓ AlrightOn activation I did experience som difficulties that I have overcome myself, I requested help but there was no reply until 30 minute later with an email question the problem. There’s no live chat to help with this either but however I did overcome this myself. The app also takes time to load which is frustrating. I hope there will be some improvements on customer service.Version: 3.0.6
✓ The app that never worksThe mobile app rarely loads, always error. And if it did work once in a million times try, it would take ages to load just 1 function. Wasted so much time on this just to check the data or simply update personal information. Even the Belong web page does not load, I do not understand, were you guys trying to scam or fool customers into paying more and not knowing what actually is going on with their account or what? Whats the point of having a service that does not load?.Version: 3.0.7
✓ Where do u startWhen it was first set up it was no frills and cheaper,the service was up and down, but fair anuff uget what u pay for but now the price goes up the service is still rubbish drop outs every day .did final get on to belong and what do u no it must be the modem let blame the customer,bulls,,,, if they spent the money they spend on advertising on improving the service or at less provide what was advertised but there green which make me feel warm inside there just Telstra so what do u expect I suppose..Version: 4.5.1
✓ App was working fine before it was updatedApp used to load account normally when logging in with username/password, now ever since the most recent update you are forced to enter a contact number for MFA in order to access the app - this is annoying as not everyone prefers using mobile numbers for MFA - I prefer using an Authenticator app instead. Since the app is now unusable, the multiple services I already have with Belong I am reconsidering whether to retain them or move to another provider where things are not so confusing. Why update something if it doesn’t need updating. Who else would be attempting to access the app apart from the account holder? There is too much security attached to this app it is now Junk.Version: 4.3.2
✓ DO NOT USE BELONGSince you’re now reading a review for the belong app, it’s probably too late for you. You have probably already subscribed and entered into a plan. But if you haven’t, then I implore you to look for a different provider. This is not just one of the worst internet providers I have ever had, it is one of the worst COMPANIES, across all categories of service, I have ever had the displeasure to deal with. The internet: abysmal. Terrible speeds. Frequently fails. The hardware: the modem we were sent, after weeks of waiting, was broken. It took several more weeks to receive another. The customer service: somehow even worse than the actual product. There is no number to call. The only way to contact them is to send and email and hope/pray that their presumably untrained employees will see it and reply. A response within 3 days, by belong standards, is an absolute miracle. Take home message: if you haven’t already, DO NOT SUBSCRIBE TO BELONG. this company is ABSOLUTELY TERRIBLE. If it’s too late for you, then I feel immensely sorry for you and the months of misery you have ahead. Start looking into cancelation policies ASAP..Version: 3.1.1
✓ App doesn’t work, bunch of scam artistsI purchased a prepaid (or so I thought) SIM card from my local supermarket. It was only while trying to activate my service that it asked for my credit card information. Upon checking the packaging of the SIM card I bought, it only has that mentioned in tiny almost unreadable letters down the very bottom. In what world should I have to give my card details for a prepaid service? Whatever, I’ll just cancel it after the first month. Oh wait, I can’t do that because the app doesn’t work, and the only contact number goes to a robot with no option to cancel the account or speak to a real person. If I signed up online, I should be able to cancel online. I’ve tried contacting through the app, only to have my support request closed before I can reply due to the app barely working. This company is a scam, wouldn’t even think about using them. Absolute joke..Version: 3.0.7
✓ Horrible and uselessI been trying to contact belong for weeks now and no response has been received. all their online and phone call are declined. I would like to talk to some about my plan, I have moved to a different place and nothing on the website or app can help I tried what provided online but I asking me to start a new plan. And when i try to submit this to online complains they show it as an error so I tried other titles like technical problems but same goes as an error..Version: 3.1.1
✓ Poor excuse for an appThere’s a very good reason this app has such a low score. It has a very poor login feature. In fact you might say over secure as it makes it near impossible for Belong customers to login. Then there’s the dreadful customer service when you need help with such things. Edit: Response to Developer. No need to be patronising. I fully understand your legal requirements. Belong also has a responsibility to customers in that the services you provide (the app) are actually fit for purpose..Version: 4.3.2
✓ Such a disappointment - avoid for mobileWhat a frustrating company! I totally get that they are the jetstar of Telstra and therefore features and services are very minimal but seriously! If you have an app as the main way you want customers to manage their service including service request etc to save money then I think that’s a great idea. BUT MAKE IT WORK FOR GODS SAKE! When it does want to work I’m still waiting 2/5 minutes for it to load the dashboard. The past week it hasn’t loaded or it’s taken that long I’ve given up. Either way very poor effort. I would avoid for mobile service. Similar deals with much better service on the Telstra network like woolies. Also a mobile account you tend to utilise or monitor your account usually with an app. With belong that can become very tedious, time consuming and sometimes just impossible (errors). The nbn is ok but the lack of service sometimes is difficult. For example I tried to determine (and still haven’t been able to) how long it takes for a speed upgrade to take affect. They even have a support page on their app/website which HAS NO CONTENT 🙄. The only saving grace I think is that on an unlimited plan you don’t really need to monitor your service that often (unlike a mobile) so you won’t be using the app that often. App appalling. The way you “chat” for tech support appalling. The number they give you to call appalling (the message prompts just send you around and around and around without ever getting a person)..Version: 3.0.7
✓ Doesn’t workThe app doesn’t. I can’t login and it just seems to hang..Version: 3.1.0
🙂 Belong Positive Reviews
Belong works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Belong.
⛔ Belong Problems
