- 67.4LEGITIMACY SCORE
- 69.9SAFETY SCORE
- 17+CONTENT RATING
- FreePRICE
BACtrack App Complaints & User Negative Comments 2024
BACtrack app received 59 complaints, negative comments and reviews by users. Have you ever had a bad experience using BACtrack? Can you share your negative thoughts about bactrack?
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BACtrack for Negative User Reviews
✓ Where is the data?Good app but none of the data was saved in the Apple Health app..Version: 2.5.3
✓ App doesn’t workConnects to the device quickly then freezes. Multiple tries and it requests a firmware update which never works and freezes the app..Version: 2.5.3
✓ Low batteryThis app is absolutely useless. Pay $100 for the higher end model that works with the app only for it to error out as low battery even when fully charged. Better off buying the cheaper one that digitally reads than one that needs the app.Version: 2.6.98
✓ Good breathalyzer, app doesn’t updateThe breathalyzer works great, but I was looking forward to using the app which is useless because the firmware won’t update..Version: 2.5.3
✓ Not reliableAfter a year of using the device it forces me to use my phone and guess where “I” am before using the device. My friends also use this so it is not always me and I don’t like it using my location. Also, the device requires full battery or it won’t work claiming you have low battery. Super annoying when I’m trying to be responsible..Version: 2.6.98
✓ Needs update for newer phones and iOS versionsApp is great but lowered rating because I struggled so much to get this app to work. Kept telling me to swipe up (old phones with home buttons) and to enable Bluetooth (it already was). iOS added extra security for Bluetooth so this app needs to be updated with the correct instructions. Here’s the fix: Open Settings, Privacy, Bluetooth, scroll down to BACtrack and select ON..Version: 2.6.97
✓ Good app but misleadingThe only reason this app didn’t get 5 stars is because of the heath kit feature. It says it will sync to health kit and I know for a fact it used to when I had purchased an earlier model but I stop using the app for about 2 years and just bought a newer model and when I used the app I found out the health kit sync feature isn’t supported anymore even though it says in the settings that it is. This is very disappointing as this is one of the main reasons I bought the model that uses the app I hope they will start updating the app regularly like they should be at the time of this review the last app update was almost 6 months ago....Version: 2.5.9
✓ Not really accurateDid a test after several beers and after waiting 20 minutes from last drink. 5.7. Seemed ok. Tried 15 sec later 6.3. 15 sec later 5.2. Not too consistent..Version: 2.5.8
✓ It stopped workingThis thing worked great on it’s own, BEFORE I connected it to the app. I used it for about 4 months, the little machine would give you your BAC reading and it was pretty accurate. I decided to download the app, and that’s when the breathalyzer stopped working. I’ve been fighting and troubleshooting for months with no luck. Absolute garbage!!.Version: 2.6.93
✓ Won’t let me connectI’ve already registered my bac track c6 online and when I try to use the app it won’t let me past without registering so I put in the serial number but it won’t let me press done so literally can’t use the app.Version: 2.6.97
✓ Worst thing everI bought this and it worked for about 3 days. Now it shuts off automatically every time I try to connect to the app. Has been useless for months now. Thought that it was an app issue but updates have been done and still no fix..Version: 2.5.6
✓ Okay but needs improvementI love the “time till sober” aspect however there are several things that need to be fixed. For some reason my test are recorded at wrong times and different days?.Version: 2.5.9
✓ Terribly inconsistentI was very disappointed by this product. It was very inconsistent. I had 2 beers and I first blew a (.25). I then blew again and blew a (.29). Tried a third time and blew a (.18). I was doing everything right and using the BACtrack exactly how you’re supposed to according to the instruction manual. Will be returning it for sure..Version: 2.5.9
✓ Have two devices and I think they interact to give false resultsI like the app in terms of usability and functionality and the device has a great form-factor. However I do get false results. I can be stone-cold sober and still see a positive result - albeit low. Not sure what’s going on but I think it might have to do with one faulty device - it almost always gives me a positive rating - and when I go to the second device it, too, will give me a positive when I’m sober. Think I need to return the devices to get them recalibrated..Version: 2.6.93
✓ Useless in the uk.No option to choose the units to those used in the UK. Gives a ress as ding but I can’t compare it to the legal limit. This is a very simple fix. Sort the app out..Version: 2.6.98
✓ This app doesnt workCan't get passed the welcome screen, the app just shut down everytime. I was waiting for an update but it doesnt fix the problem. I have it since september, but it never worked....Version: 2.6.98
✓ BACtrack MobileThought nice reliable and compatible wit my iPhone 8 Plus as described. Will I download the app? No chance. Spend half day still can’t download the app to use BACtrack Mobile. Support team forget it. Don’t buy one if you’re thinking to do so. Almost £100. 00 for nothing.Version: 2.5.6
✓ Great app but needs improvementI love this service and the device has added to the quality of my life. But please make the app better quality. When adding a note or how many drinks one has add the only way to see that information again is to go to the editing screen which is very unpolished. The app has everything you need but it is put together like a B+ grade school project. It needs a lot of improvement to match the price point of the device..Version: 2.6.93
✓ CrashDon’t work at all You blow and it crash Give erratic results Don’t spend a penny.Version: 2.5.8
✓ Doesn’t workCan’t even get passed the “Register Device” screen. No matter what I type, I can’t get passed it making the app absolutely useless to me. Why the developers decided to force you to register your device before you could even use the app makes no sense to me..Version: 2.6.97
✓ Love the breathalyzer but not the new app for it.I liked the fact that I use to be able To just blow into my breathalyzer and it would read for me. Now I need my phone to do the reading. It’s a pain. What if someone doesn’t have data or the use of WiFi? This doesn’t make it so simple Anymore..Version: 2.5.9
✓ Superbe produit mais..C'est un superbe produit et j'adore l'intégration avec l'app santé de Apple. Cependant je trouve qu'il a quand même quelque bogue dans votre application. De plus l'app pour Apple Watch ne s'ouvre pas. SVP corriger rapidement. Merci.Version: 2.4.1
✓ Needs work but is okay.App won’t update readings. Still shows old readings so I have to keep track on my own. Originally I got it because it was advertised to have Apple watch integration but when I emailed them inquiring about it, they said “nah jk”. So that’s fine…but when I go to check my readings it won’t update the new readings. So at this point the app is completely useless..Version: 2.6.97
✓ Doesn't work at allI ordered this and waited for the shipment to arrive and when it finally did it did not work at all. It would turn on and connect to my phone and when I would blow into it as instructed it would send me a notification that it didn't accept my breath test and try again. I tried probably 30 times. I powered the breathalyzer down and back on again multiple times and tried breathing harder and softer and every time I got the notification that the breath was not excepted into try again. What a waste of time..Version: 2.8.1
✓ Great, crashes oftenNice little device but app regularly crashes mid-reading so good luck not blowing your lungs out.Version: 2.4.1
✓ HorribleWhen I go to swipe up to open Bluetooth it closes the app? Who made this thing? Anyway I can’t get it to work and it’s driving me nuts. What’s a scam. Did you not think when you swipe up it closes apps on iPhones? Get your crap together.Version: 2.6.98
✓ What Happened to the Watch ⌚️ App?Please you guys, bring it back; the watch app helps me to not have to rely on having my phone with me when I go out. CDOT would be happy too. 😜 Peace and blessings..Version: 2.5.6
✓ Can’t update firmware! Please Fix!Every time I try using this app it says firmware update failed I on iOS 11.1 iPhone 7 plus.Version: 2.5.1
✓ Avoid this AppNo response from customer service. Take your money for the device and when the app won’t work they ignore you. 👎👎👎👎👎.Version: 2.6.97
✓ Losing functionality due to poor ongoing supportVery disappointed, this used to support Apple HealthKit and was optimised when new released of iOS were released. Now it seems it’s been forgotten about. Customer support have been of no help and not provided any additional support or resolution to the issues. Sadly a great product gone bad. Can no longer recommend..Version: 2.6.93
✓ App crashes.I guess it was not a great idea to spend $100 on a device that depends on an app to get results. The app is crashing and I’m unable to use this breathalyzer... So epic fail. I’ve restarted my phone and the app twice. Tried to test my BAC 5x but the app crashes right after I blow. 😕 Otherwise the app and device seemed to be great..Version: 2.5.7
✓ Somer screens not compatible with iPhone 10I’d like to give a higher rating for the app but it doesn't work well on my iPhone 10. Specifically, the account setup page doesn’t allow me to see the entire page so I’m unable to enter all the info. Needs an update to fix this bug!.Version: 2.6.97
✓ Non functioning appWon’t get passed the screen asking to register although I already have.Version: 2.6.97
✓ Registered alcohol when not drinkingMy friend blew a 0.12. I waited five minutes and got a reading of 0.01 on myself. I had not been drinking!! I waited 10 minutes more and it showed I had 0.007. As a recovery alcoholic that is trying to prove my sobriety to loved ones, this device failed me. Now no one believes I wasn’t drinking. Thanks.Version: 2.6.98
✓ Needs a updateWon’t engage blue tooth so can not use it About time for a update.Version: 2.6.93
✓ UselessThis app crashes every time you try to connect to the device. Using latest iOS software..Version: 2.6.98
✓ Lack festuresIf you have the vio version, reading will be totally off if battery is low, which takes about a month or less to happen. The app lack an important feature IMO, graphing your BAC readings, so you can track your daily drinking habits in a continuous way- track your progress. Not very confident about the privacy it offers as well. So, good but room to improvement..Version: 2.4.1
✓ Worked until it didn’t.I have had mine for a while. It worked great. Now it won’t even connect and I can’t get an answer as to why or what to do about it. I was told I should buy a new one since I have an old model. #plannedObsolescence #thievery #Crooked BusinessPractices.Version: 2.6.96
✓ History no longer workingAfter the recent update all the history is gone I can’t see any results. What’s the point of having friend results if it doesn’t work?.Version: 2.6.97
✓ TerribleWhen I first got it there was no app just turn it on blow and it gives me my level. Now every time I turn it on it’s app mode and it won’t update so it’s useless now. Waste of money.Version: 2.5.6
✓ KeychainThe keychain unit seems to work great! Sober says 0, 1 drink=.03, etc. The app keeps saying I need an update, but won't do it. Hope there's a fix for that soon. Keeps saying there's a firmware update, but doesn't do it..Version: 2.5.1
✓ Apple Watch App disappearedUsed to use the BACtrack Apple Watch app from time to time, wanted to use it today, and realized it’s been removed. Upset that they’d remove functionality from my $100+ purchase..Version: 2.5.9
✓ Not AccurateWe tested the accuracy, and it gets a complete fail. It registered 0.05 after 6-7 shots of Vodka and waiting 30 minutes. Other bac units were registering 0.14 which was about right. We repeated the tests throughout the night. This unit never registered over 0.05. Completely unreliable..Version: 2.4.1
✓ Software is junkThe device is by no means accurate (I work in PD) the readings are way off and not consistent at all. The device (smaller BacTrak unit) should have an on/off switch as it’s difficult to tell if it’s going to stay on after holding down the button for 2 seconds (it randomly shuts off) then you have to forcibly close and reopen the app to register a second try. Glad I didn’t actually spend any money on it..Version: 2.5.8
✓ Incapable de naviguer dans l’applicationJe suis capable de prendre mon TA. Cependant, je suis incapable de voir mes résultats enregistré. Un « BUG » qui se doit d’être réglé. Lorsque j’appuie sur l'icône dans le bas à gauche de l’application, cette dernière ferme..Version: 2.6.98
✓ Sadly, stopped workingI loved my little keychain sized BACtrack. It worked great in the beginning. But as of lately, even with a brand new battery, it shuts down whenever I turn it on and try to pair it to the app. I’ve deleted the app and reinstalled. Still it shuts down whenever I try to pair the two. I’ve emailed customer service a month ago, and still no reply..Version: 2.6.98
✓ Why no Apple WatchI haven’t used this in a year since I was not drinking in the setting where I needed to check my alcohol content before driving and noticed that the Apple Watch app has disappeared ! That was my favorite feature especially now with a new Apple Watch that works better than any of the other ones.. I really hope that this is reviewed and they create the app again I never had an issue with it myself it worked every time ! I’d change my review..Version: 2.5.6
✓ Won’t connect to iPhoneSo I bought a brand new c8 and I can’t get it to connect to my iPhone. I’ve followed what limited directions there were, but no luck. The app doesn’t offer a FAQ or contact a rep option. Hope I didn’t waste my money...at least the analyzer seems to work. Could’ve spent half the money on a lower level device..Version: 2.5.9
✓ JunkThis app is complete garbage! The breathalyzer works 100% is standalone mode, but connected to the app gets stuck in a firmware update that always fails, or freezes on the warm up screen. There is no place in the App Store for an app like this that is of perpetual low quality..Version: 2.5.3
✓ Definitely needs an updateDon’t get me wrong. It’s cool to have this integration. But the app is in need of being updated. Not only is the watch app no longer available. But you can tell that the app did not keep the Notched iPhone design in mind. Likely hiding some screens that people are talking about. For now I’ll just use my BACTRACK in standalone mode..Version: 2.6.93
✓ Can’t add friendsIt’s an amazing app but the friends tab doesn’t work. Please devs fix it. Me and my friends got it and the friends tab doesn’t work.Version: 2.6.97
✓ Battery sub parSeems to do a good job on analyzing BAC but battery will only last a few days. Compared to other units from the same company that take AAA batteries and last for a year, I find this unacceptable. I want to throw this in my glove box and count on it when I need it. Not find a unit with no power. I also find it cumbersome to have to use a smart phone and the unit. I think you would be better off buying one that works on its own without having to turn on a smart phone, open the app, pair the device and get a reading then remember to turn off the unit ( no auto shut down ) or you kill your battery in a few hours. Even if you do turn it off it will need recharging in a few days. I do not recommend this unit.Version: 2.4.1
✓ Broken appBought this to be able to use the app but can't get in the app. I am stuck at the: Welcome to bactrack screen. Good product but app needs to get fixed.Version: 2.6.97
✓ HealthKitHealthKit link appears to be broken.Version: 2.6.98
✓ Incredibly UnreliableI let some friends try it out at the bar and they had crazy different results. We had all stopped drinking a half hour or more ago. One would blow a .06 and they would try again in a couple minutes it would say 0. Then they tried again a couple minutes later and it was a .09. I wasted $70 on this stupid thing. Save your money..Version: 2.5.9
✓ Battery low issueBrand new iPhone 11+ the app downloaded brand new batteries says battery as low. Got new batteries reloaded the app still same issue. Trying to switch to manual not having any luck when it did work it worked very well and I was impressed but these issues are frustrating and I’m not sure I will recommend this to anybody unless I can get fixed..Version: 2.6.97
✓ Needs some workIt does the main job well enough, but the UX is dated and it doesn’t save a measurement unless you explicitly click “Done” after receiving the measurement (which has led to me losing a number of measurements). It also has a feature that allows you to save what drinks you had, but it’s not clear how to add drinks that aren’t already on the list, or how to record the size (e.g. a 250ml wine vs 125ml). It would be great if the app could also record how long I had my device for and when it needs to be recalibrated. Overall, a good start, but would really benefit from having some UX polish..Version: 2.8.4
✓ Needs update to work best for newer iPhonesI saw that somebody already made a review about this a year ago and it seems to still be an issue. I have an iPhone 13 mini and the top notch overlaps the app at the top of the screen. Also the app looks ugly. Product aside from the app seems to work tho.Version: 2.6.98
✓ DisappointedNo longer works on my phone. It just closes upon opening. I was using this app often to check my friends before they head home after drinking. I also have BACTrack View on my phone and my strong belief is that this was disabled. But it doesn’t seem right if the goal is to save lives..Version: 2.6.93
🙂 BACtrack Positive Reviews
BACtrack works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact BACtrack.
⛔ BACtrack Problems
