- 77.3LEGITIMACY SCORE
- 79.8SAFETY SCORE
- 4+CONTENT RATING
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Hours Keeper: Time Tracker App Complaints & User Negative Comments 2024
Hours Keeper: Time Tracker app received 85 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hours Keeper: Time Tracker? Can you share your negative thoughts about hours keeper: time tracker?
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Hours Keeper: Time Tracker for Negative User Reviews
✓ Great App But Has Major BugI really like this neat app as it provides a simple but effective way of managing my hours in a job that constantly changes. However, recently it has started crashing when you tap 'Settings' - this is obviously a major issue that needs to be promptly fixed. When it does I plan on buying the premium version and hopefully rate higher..Version: 2.6
✓ I cant send my invoiceI cant add a email from my business and i cant send my invoice.Version: 3.8.6
✓ Not able to send invoice.This app is fairly ok and simple to use, but it’s very annoying that it won’t let me send invoices. Keeps telling me to “set up mail in order to send mail”. My email and clients emails are already entered in the app. This is a critical app functionality that I’m not able use. Unfortunately I may need to abandon this app for this reason.Version: 3.8.6
✓ I changed my mindI was optimistic when I first used and reviewed this app, but it has problems. I am unable to sync my data between my iPhone and ipad, and when I contacted them, their "help" was very vague and didn’t solve my problem. Also, be aware that you are giving your information to a Chinese company, which is worrisome as their government has been known to compel companies to share information they gather. In theory, it’s a great idea, so I will look for another app that offers the same functionality..Version: 3.9.9
✓ HoursI wish I could be as successful as one user was in communication with the app developers. I have gotten only two responses and nothing in the last few weeks. The following issues still have not been fixed. When updating, All my data just disappeared. I managed to get some hours back but still missing current hours from June to present. Those are the most important because they are customers that I’m still working on. I emailed but no response. I still wouldn’t recommend this app until they will resolve my issue. The customer service is next to nothing..Version: 3.9.7
✓ WaringahHad nothing but problems, won’t let me export my time sheets won’t let me email the support page.Version: 3.8.4
✓ Erased all my dataI used to own this app. I had a paid version since 2017. A few months ago, it just wasn't available anymore and erased all my data. I could not restore it. Huge headache..Version: 3.9.8
✓ UpdateThe latest update yesterday deleted all my tracking hours !!! So bad ... now all gone ! And can only use for 2 clients. So disappointed !.Version: 3.7.3
✓ Lost Data BewareBEWARE! STILL SO AMGRY MY 2022 DATA WAS ERASED AND NO REMEDY. THIS ISSUE HAS NOT BEEN FIXED! DO NOT DOWNLOAD ! It looks like the latest update is affecting other people and not just me. I was fortunate enough only to lose my 2022 data. well I shouldn’t say fortunate that’s still a disaster. I feel for others on here that have lost more data than me. I did receive instructions from Support the other day and they told me how to restore the data but that did not work. They asked me to let them know if that didn’t work which I did and I have not had a response in two days. I have a feeling they are so overwhelmed and trying to figure out how to help us. Unfortunately I am very leery of continuing to use this app. Update: Support said it was fixed but unfortunately NOT! Is it going to be fixed? Can you please let us know? !.Version: 3.9.8
✓ DisasterI’ve been using this app for years and loved it. It wasn’t perfect but it was perfect enough to allow me to track time for several of my hourly consulting contracts. Imagine my horror when I went to do my 11/1 billing and could access exactly NOTHING. Tech support was very polite but ran me around a tree, winding up by saying basically two thing: the information I needed was now only accessible by using their premium version, and; their premium version server was down. Their answer to my question, “What do I do now?” Was met with a deafening silence. I hope this gets someone’s attention. Of course, I’ll update this if there’s a successful resolution. But for now - I’m screwed..Version: 3.8.6
✓ Do not download this appThis app has been amazing for the last few years. Unfortunately their recent upgrade allows for the advertising pops up which block out your whole screen every 30-40seconds while you are trying to use the app almost making this free app unusable. Ads are fine but not when they take up the whole screen for about 5 seconds every 30 seconds. Thanks for the last few years hours keeper but I have just deleted you thanks to this new annoying change!.Version: 3.8.5
✓ LOST Clients and billable hours—no warning!Read recent reviews! Everyone has lost their data! I’ve been using this app for six-years. Today I went in to start recording time for a client and everything was gone! I have billed for two projects with two months of work—all of the hours I recorded are completely gone. How do I approach these two clients and explain I no longer have the records of my work on their projects? I lost six years worth of client records. How does an app company do business like this? Completely wiping out your client records? I see they’re starting a new pay scale for the app. After this stunt—who would upgrade? I’ve no faith in how they do business. Unbelievable. It’s not this is a game app, this is where people kept their client lists and billable hours..Version: 3.9.5
✓ All of my data and hours gone.I’ve used this app for about 4 years now. I’m self employed and use it to track time that I put towards different work and such. I also use it for one other employee. It’s very important that I know how much time I am devoting to work and how much $ I should be making. Out of nowhere the app got an update and when I went to track some of my work hours all 4 years of my data stored was gone. No warning, no heads up, nothing. Just deleted forever out of nowhere. All my of important recent data from work in this year is all gone and now I can only give a very rough idea of how many hours and time my employee and I have devoted to work. Would not recommend. Get a different app..Version: 3.9.5
✓ Loses all my data after updatesThe functionality of this app is great - just what I need. But for the second time it lost all contemplate after I updated my apps. It could restore what I had six months ago. No helpline or any online resource to fix it. Hence I’m searching for a new app..Version: 3.9.5
✓ Easy to use, but...The free version is quite easy to use. I have only had it for a couple of days. But the lack of ability to enter rates seems a small thing to require paying for the use. I may have to decide whether to look for an alternative, although the market is confusing. I am a sole proprietor looking to track my time for billing purposes. So many apps seem to be largely oriented toward timesheets. It is difficult to figure out what is a really good app for this..Version: 3.8.5
✓ Lost over years worth of dataUpgraded the app and now over a years worth of invoices have disappeared, emailed help through the app and they cannot be contacted. I did really like this app until this happened. If you use this app be sure to keep seperate records in case of loss of data or just use another app I can’t trust this one now.Version: 3.8.5
✓ Great until my data was lostI have used them for years and loved the product. I purchased the premium edition for Cloud based backup, but a couple of months ago all my data for the last 2 years was lost. I emailed them and they asked me to try a couple of things. None worked and I haven't heard back from them in weeks, even after I emailed them several times. Now I'm going to find a new product. I have tried restoring my data and contacting the developer privately and they have responded only to this review..Version: 3.9.9
✓ Used to be Good: Prepare to PayThis app used to be good, it was completely free and did the trick for tracking hours and creating invoices, however now it’s impossible to move from one page to another without having an ad play. I’m used to ads, they’re everywhere nowadays but this app is honestly insufferable and ads occur so frequently it makes navigation frustrating and useless. Unless you want to pay...find another app..Version: 3.8.6
✓ Bring back the red dot!It does the job, I use it regularly to track how many hours I work. However following the last update, which didn't carry through some of the best features, most have been reintroduced but I'm still waiting for the red dot that shows on the app icon to remind you that you're clocked in. Please bring it back!.Version: 3.4.1
✓ Ads every secondI get an ad popping up everytime I try to click on anything. It’s super annoying.Version: 3.8.5
✓ After update when it’s for freeLots of adverts. Years of using now saying bye bye :).Version: 3.9.9
✓ Hopeless appThere are several absolutely basic things that a time tracking app must do. Surely among these are: (1) The app must be capable of pausing the timing of a task and then resuming timing. Suppose in the middle of writing a report for Client A, Client B rings. You'll want to pause your timing of the report while you deal with Client B; and when you resume work on Client A's report, you'll want to resume your timing. (2) You'll want to time tasks, allocate tasks to a relevant project, and allocate each project to a relevant client. I'm a litigation lawyer: I want to time a task (say, interviewing an expert witness), allocate the task to a particular project (the relevant case), and link the case or project to the relevant client. Neither of these things are possible. (1) You can't pause timing - only stop timing, and once timing has stopped it cannot be resumed. If you resume work on a task, you have to create a new entry. (2) The app only allows for clients: there are no tasks and no projects. In order to time a task, the task must be entered as a new client, which is obviously silly. Really, what a useless app this is..Version: 2.4.1
✓ Poorly designedApp does not make keeping track of hours easy what so ever. Does not seem to be able to calculate over time hours automatically. None the less are you able to add and or edit over time hours even by changing pay. It only allows you to pick an over time free option. Which makes no sense seeing as every time I look at hours it never says any over time hours. Very poorly designed app over all. I only picked this one because it was the most up to date app in the App Store. BAD CHOICE..Version: 3.8.6
✓ Paid full version, reverted to trial and won’t restorePaid full price, got a full months of no ads, out of the blue my app has reverted to the trial. Locked features and ads again. Have emailed support, advised nothing can be done. Have been advised the only way to eat a refund is through Apple. The app worked well before now BUT I rely on it for my tracking and invoicing, and am at a standstill if I can’t use the data already in the app. No one needs this kind of problem..Version: 3.8.5
✓ Functional but predatory billingI found it to be pretty basic, somewhat convenient. However, after not using the app for over 2yrs and my credit card being expired, I had thought the billing would end. A recent app purchase though triggered a backlog of my subscription fees, without any warning or approval to renew. So, no—I will not be using this again, or any subscription based app that doesn’t confirm or notify me..Version: 3.9.9
✓ Don’t botherUsed to be good, then they made you create an account to use the app. Did that and luckily my data was still there, but now it has asked me to sign in again and everything is gone. Find another app to use..Version: 3.7.3
✓ V3.7 update is jackedJust like many others reviewing around this time, sometime in the last month or so it signed me out (can’t remember that ever happening), lost client and time data, and can’t recover it. I feel for the folks that have lost years of data. Luckily, I probably only lost a few months because I export the data to a spreadsheet when I invoice and then start fresh. I have used this app for almost 3 years and it has been fantastic for the most part, but this is awful. I’m not a developer and don’t know there process, but #1 on the list of things to do before an update should be “make sure it does the thing it does”.Version: 3.7.3
✓ Doesn’t work as claimedThe app won’t acknowledge that my clients have email addresses so it won’t export or allow invoicing. Also, I signed up with apple originally, then the same issue with email happened where the app won’t recognize email addresses. So, I logged out and created an account and now I still have the same issue. Had to re-input all information and it still won’t export any data. What a bummer. Glad there is a trial subscription for me to cancel..Version: 3.9.2
✓ All my data lost since last updateHelp! Updated the app, it asked me to sign in. Ok, they want us to create accounts so they can send emails. Not ideal but they’re not the first or last. Created an account easily then ... where’s my data gone? Support did answer my email (a plus point) and suggested I logged on to my old account and try the recover data option. Good idea but an account was never previously required so not an option. What a mess!.Version: 3.7.3
✓ Used it for yearsUsed it for years, it’s fine but the more they change the worse it gets. In the latest update I can no longer mark things paid. When I clock in, it goes to dashboard, then I clock out and if I want to make it paid/change something. I have to go thru my giant client list to get there. Why? Just put me on the client page I’m clocked into when I clock in. Newer versions are less intuitive. To save an invoice now you have to hit a random check mark in the corner rather then a button that says “save” Stupid.Version: 3.8
✓ FrustratingI have used this app for over 8 years with no issues. Today it updated and lost all my data and employee hours. There is no way to contact any support and I now have to figure out my employees hours for the year. Guess I’m going to need a new app..Version: 3.9.5
✓ DisasterWhat-With the new update all my time records have gone. That’s lost money to me. Not to mention the need to create an account now where I didn’t before. How could I ever trust this app again?.Version: 3.7.3
✓ Discontinuing app from loyal customerSo sorry to have to write such a negative review but I’ve made multiple attempts at contacting Hours Keeper for help. Since updating about one month ago, I have lost over five years of personal business information, including three weeks of September’s billable hours, and thousands of dollars of unpaid invoices that are going to probate. During the years of my business, I have referred countless others to the app because it was so easy to use and reliable. Now I feel I owe the potential customers the warning- if there was a zero star option it would have been my choice..Version: 3.7.5
✓ Deleted history and app crashingThis app updated and forced me though some sort of email verification. Now it crashes every time I try to use it, within a couple of seconds of clicking on the app icon. Also looks like my whole history of hours has been deleted. I then deleted the app and downloaded it again to see if that would get it working, but the same happens. Couldn’t have done a worse job of an update if they’d tried.Version: 3.6
✓ ReviewSimple to use apart from finding the way to export timesheets. Not 100% obvious.Version: 3.8.5
✓ Good function bad securityDoes a good job keeping hours but has lost my data twice which is not acceptable. Changing to a different app now.Version: 3.9.5
✓ Works OK, gets the job doneUsing it for part time business. Adding clients is fairly easy, putting in descriptions, adding time seems to be working. Its very basic, and that works. A couple of the reference fields combine the client/owner text fields together & has a little bit if an unprofessional look. The logo bitmap scaling is terrible, have used a couple different file types & sizes and it justs doesn’t ever look that good & no option to delete the logo & have nothing..Version: 3.8.6
✓ Ambivalently using this app for nowI loved this app when it first came out. So intuitive and easy to use. The last two updates have gone horribly wrong. The pervious one before the most recent update made all my entries and invoices disappear for almost 24hrs. I was freaking out! Then I opened the app the next day and every was back. This last update I wasn’t so lucky...EVERY SINGLE ENTRY AND INVOICE FROM THE LAST 3 YEARS WAS LOST!!!!!!! I contacted customer service via email and while they were prompt in their response (why I’m giving 3stars and not two), could offer little or no resolution. The developers need to know that the password and restore data functions in the app are completely glitchy and never work. I haven’t found another app to replace this one yet so I continue to use until I do..Version: 3.7.3
✓ HELP!Everytime i try to send my invoice it keeps saying “set up a mail account in order to send mail” but i dont know where to do that please help me.Version: 3.8.4
✓ Looks great but lacks critical featureThe app looks great, but for me it lacks one critical feature: The option to different bill clients in different currencies. I works with clients in multiple countries and bill some of them in their local currency. Unfortunately the app only lets you set one global currency, so I can't bill one client in $ and another in £. This makes it unusable for me....Version: 2.4.1
✓ Back up your data before upgrading!!Functionality is ok. But I just lost all my data when I upgraded!! Should have known better - but surely there’s a way to retain data between versions. Very slack..Version: 3.7.3
✓ Partially fixed: recent update killed my dataThe recent update deleted all of my data (and everyone else’s). By logging into my Polycents account again and then doing a local data restore, I was able to get back all data 2021 and older, but was still missing the last 10 months. Emailing their tech support wasn’t helpful- they just suggested that I try restoring data, etc- things I had already done. Based on the developer’s reply to my App Store review, I signed out of my Polycents account and then logged in using Apple ID. I don’t recall ever logging in in the past with my Apple ID, but I tried it anyways. This helped- I am now only missing my most recent data (about a week’s worth), instead of 10 month’s worth of data. You need to add the ability to merge data (without duplicate records) between a Polycents account and an Apple ID account ASAP. Once you do so, you need to email your user base with specific instructions on how to merge the data between the two accounts. Unless you do this quickly, you will lose your credibility and we will all be switching to a different app..Version: 3.9.5
✓ Used to be good. But now a complete disasterI have used this for years and to start with it was good. Good enough that I trusted it to hold customer and payment data. However, my trust was affected when an update in December meant that all my data was lost. Well, I took that as a learning experience and recreated everything and then backed up everything. Sadly though, this was not a one off, this most recent update did two disastrous things for me, firstly, I visited a customer and this software decided to want me to log in, to something called ‘polycents’ some new service, but it didn’t work, so I had to use notes to record my time and job details. Secondly, after emailing the support, they fixed their ‘new’ server login, only to find that all my data and settings had been lost AGAIN!!! Even after trying various things that support told me, the restore function gets to 4% and then crashes and the app refuses to start after that. The only way to get it to work is to delete the app and then re-login, but my data is lost again and a restore then gets to 4% and then it crashes. Basically it’s useless now. I have now purchased HoursTracker which seems a lot more stable and has better features. You have been warned..Version: 3.6.1
✓ Fix the crashingJust went to update my hours and seen that my phone has updated me to the new version 4.3.1 and now I can't edit or record any info on this without it crashing or closing down to my home screen when I click on Clients. I have also emailed this issue to you and I was told it would be fixed very soon and I am still waiting but weeks have passed by with no new update to fix it ? It's not very helpful when I need this app to keep things up to date PLEASE FIX THIS ASAP!! Thanks.Version: 3.4.1
✓ Lost dataAfter update I lost all my data? Where is it? I press restore data, it’s restored and come back empty..Version: 3.9.5
✓ Prompted to write a reviewI asked this developer to get back to me to resolve a couple of quirky problems in the app. They haven't got back at all, allowed 16 days. With a view of the dreadful reviews of the purchased pro version, coupled with the non-existent customer service - I won't be buying this app. Really annoying too, thought it was going to be a good idea. And I had asked why this app doesn't appear on their website at all... But with no reply, I still don't why. BIG disappointment, not getting back to me. I would've bought the Pro version if they had have replied..Version: 3.4.1
✓ Was great, but then ruined it with too many pop up adsI never write reviews, but I used to love this app. It worked great for keeping track of hours and time worked. Now, there are just too many ads that made it unusable. I get that they want me to upgrade to the paid version, but I don’t need all those features and I am not bothered by the occasional ad banner or even pop up. This app though has started serving ads everytime a button is clicked basically, so I have to wait to exit the ad, and then when I click another button the ad pops back up immediately. It’s made the experience horrible and takes way too long now to do the simple task it used to do. I have stopped using this app now for this reason..Version: 3.8.5
✓ Recent update lost all my data,I’ve used this app for a couple of years now,and really found it useful,but the most recent update erased all my data,and support from Appxy has been useless so far. I’m hoping they’ll step up so I can go back to praising them,but the last couple of responses they’ve sent don’t have me all too hopeful. A couple of months have passed now,and still no effort on their part to help in anyway. Customer service is nonexistent and the companies statement that they will help solve problems is a lie. Don’t trust them ,keep your own backups !.Version: 3.7.5
✓ Pushing ads too hard makes customers leaveI used to use this app full-time. It worked great for tracking hours and generating simple invoices. Coming back to the app after a couple years, it’s now full of ad banners and forces you to watch video ads. These ads are also on the Google ad network meaning Google is harvesting your information without consent. I will not subscribe to the app due to ad pressure. I’m looking for a better product..Version: 3.9.2
✓ It’s all fine when it’s working howeverAfter three years, they killed the server on my version, I never knew about new version (or taking down the server), I cannot log in anymore on old server and my data - three years of heavy invoicing across three clients -0 appears lost. Support by email is fast and fine if you remember China is roughly 15 hours ahead so 9 pm is Noon tomorrow - and if you can get past the entry level support techs. I would rather pony up for a more solid and robust app for invoicing even if the cost is higher and the features too much. Better that than losing three years’ worth of invoicing data..Version: 3.8.6
✓ Change backHi, new update looks good but has lost important features to clock in and out at a selected time. It will only let you clock in on that moment which is nearly useless if you have multiple employees. Need to bring back clock in at button and clock out at button. Without this feature it is difficult to work with and are better off using a pen and paper. A on and off break button would be very useful while clock is running instead of remembering multiple workers break times after they have finished the day. Thanks and I hope changes a are made very soon because the way it is at the moment isn't practical for any business.Version: 3.3
✓ Latest Update lost all data- No supportI have tried contacting the developers (BHI Technologies, Inc) for 2 days now because the latest update lost all my account data. None of the restore options work and now it says my user profile can not be found. The login button and enter password button does not work. Been using the app since January 2022 and suddenly all my client data is gone and I can not run payroll. I also paid for the premium version and have received zero support from the developers. I even contacted the support emails for their other apps and no response. Someone needs to get the earlier app version restored, data retrieved, refund for the premium version, and bugs fixed ASAP..Version: 3.9.5
✓ What the heck happened to this app?I’ve used the free version for several years without any problems and never had to log in. All of a sudden I have to log in, click on a link in my email to confirm. I do this and it happens all over again. I have not been able to submit my consulting invoices in on time. Now I tried it again only to fine all my data from the last 3 years is gone. When I click on the option to restore it, I can’t because it won’t accept my password which is the same one I used to access it in the first place. This is a ridiculous waste of my time. I think it’s time for a new APP..Version: 3.7.3
✓ Why oh why...I bought the pro version of this app., yet the latest update says I must log in with an email address etc. WHY!? I went to use it on arrival to a job and it is currently rendered useless to me. You would have got 5 stars if you had not forced this change. Please give an option to do this versus enforcing it! Can you fix it please, I need it as it was before. I PAID for this APP so I could track more than 2 clients, and it is no longer fit for purpose!.Version: 3.7.5
✓ Lost 10 months worth of dataAfter an update, I noticed that all of my data had been lost. The Polycents Support team gave some suggestions that recovered all but the most recent 10 months of data. When I inquired further, they responded with "We are trying to retrieve the cause of this problem. If we retrieve the data, we will notify you as soon as possible. I'm really sorry for the bad experience. We will strengthen the optimization in the later period so that this will not happen again." I have yet to hear back from them and they continue to ignore my emails about other solutions to recover my data. It is far from just a "bad experience" since I rely on this data complete my taxes..Version: 3.9.9
✓ Unstable, buggy, lost all my data, support non-existentI used this app for about three months and all was going well. About two weeks ago it started crashing every single time I opened up the app. The dropbox sync only made a folder but hadn't been backing up any data. I can't open the app so I have no access to my data anymore so I don't know how much to bill my clients. Support is virtually non existent so I have no option other than to go elsewhere with three months of data lost..Version: 2.6
✓ Leave me alone!You’ve aggravated me to death with the persistent pop-up message, interrupting my work flow, trying to get me to write a review!! I keep taking the extra steps necessary to delete it….and I’m hoping that now that i’m taking the time to write this ridiculous message… That you will discontinue that most irritating pop-up message asking for this review. It’s the pop-up message that is causing the negativity… STOP with that, & let me stay focused on my work already!! Don’t particularly like the changes you’ve made to the new app either… But couldn’t really say for sure until I adapt to them. Your obnoxious persistence… Insisting that I must write a review before I can log my hours… Is a truly horrible idea. That pop-up message better be gone after this review is done… Or I’ll be looking for a different hours tracking app..Version: 3.9.2
✓ Stopped workingAp doesn’t work with the latest update. Just loads and loads and loads. Cannot recommend.Version: 3.8.6
✓ Too many missing featuresThis was written years ago and they still haven’t fixed the problem. Overall this is a fine app but I'm getting frustrated with missing features. Adding in business is cut off with a "..." On the invoice rather than create a new line. Large gap with missing address beside my business logo and from my business name, Gap, email address. I can't remove the discount and other tab off the invoice when they are not being used. Clock setting front page is useless and have more buttons to find clients. Text is now smaller as well..Version: 3.8.6
✓ Great ap but poor customer service5 stars except there is no customer service... Easy to use.. Love it! I had some issues but have been unable to get ANY response from them and there is NO phone number. I lost 5 months of data and cannot get them to tell me what happened, or if I can get it back! my advice: print EVERYTHING out. or try a different app where someone will at least answer you when things go wrong!.Version: 3.7.3
✓ Nice new interface but has issuesThe app doesn’t remember my invoice number now. Wish there was an easier way to check the invoices from unpaid to paid without having to edit each and every invoice separately. Would be nice to add a default client and default pay period to save time. Also I paid for the pro version, I don’t want every invoice email to say “This invoice was generated by Hours Keeper.” Still a great app though.Version: 3.5
✓ Hours KeeperBeen using Hours Keeper Pro app for over 5 years. Now the developer changes names and no longer supports loyal users (user account is no longer recognized and “server cannot be found”). DO NOT USE THIS APP! I upgraded my iPhone. Backed up and then restored. Locked out of my account! Developer that does not recognize previous loyal paid users (“Grandfathering”), and changes app to collect monthly/yearly subscription fees is BAD..Version: 3.8.6
✓ Love this app but we’ve lost the total hours in pay periodThis app is awesome but we’ve lost the view of count of total hours in pay period view? This is how I monitor hours worked per week. How can I see this please - easy quick view...I can see $$ but not hours.Version: 3.5.3
✓ Good appGood solid reliable app but lacking in some fundamental features which would make it great..Version: 3.9.8
✓ ALL HOURS ARE GONE AFTER UPDATEThe app recently updated or is under new management, and when I was logged out and had to sign in again, I found that all my hours have been wiped out and no way to get them back. I tried emailing the customer support email, and it gets bounced back due to the fact that the email is not set up. So, absolutely no way to get ahold of someone to help me. I liked this app, and even pay for it, but I don’t know what’s going on with it. Hopefully someone at the company can actually get ahold of me please??.Version: 3.9.8
✓ Last two updates are very poorly made ...This was a great app, but the last TWO updates are shockingly bad! The previous to last one (19 Apr) left many people unable to access the app (and understandably fuming) for 6 days, and the newest update (26 Apr) has a major error in the report - it doesn't seem capable of adding the hours correctly. The background data is correct (I have extracted the csv file and manually doing the additions works), but the sum of hours in the app is incorrect .. I imagine this could have very dire consequences for anyone actually using the app to bill clients! In addition, the new version of the app is a lot less user friendly (and many others are saying so in comments posted here too). This is really shocking ... What are you guys doing? If you can't be bothered to do it properly and test it before pushing it out, what's the point of even having it? App development isn't like news stories - a bad app is not good publicity!.Version: 3.4.1
✓ Worked great for about 5 MonthsNeed work done to fix restore and stop crashing issues on IOS9 devicea.Version: 2.7.1
✓ MissApp won't open.Version: 2.4.1
✓ Wow... be careful! Don’t trust 100%I kept all of my hours for my business in this app and it was wonderful for two years. When I bought a new phone in December for some reason the hours wouldn’t transfer over even though I was logged in to my new device on the same account. Yesterday I plug my phone into look back at the hours before December and since the update happened they asked if I wanted to sync with the hours on my other device and I said no because I didn’t want to lose the hours that were on my old phone. Go figure erased all of my hours that I had logged in since this past April and it also erased a bunch of clients. I won’t be trusting this app after this mess..Version: 3.7.3
✓ E-mailing issueConsistently telling me to sign in with e-mail acc. I have an e-mail acc, doesn’t make sense???!!!.Version: 3.9.9
✓ Not HappyI bought the premium and it went back to trial and I lost all my clients. I have emailed them but they won’t write back..Version: 3.9.5
✓ JunkI purchased this app and it keeps asking for a rating every time I start it.Version: 3.8.6
✓ Good but GDPR Problem with deactivating appAlthough the app worked fine. Now that it’s not useful for me and I wanted to Deactivate the account, it is a problem. When I request it. I received this reply. As GDPR Laws go this isn’t great. I think the app designers need to revise this and have option to delete data from their servers. “Hi Sir / Madam， Thank you for your feedback. We can't close the account, if you don't want to use this program, you can erase the data, we will not reveal any of your privacy. Best Regards， Polycents Support Team”.Version: 3.7.5
✓ Total disasterI have used this application for several years and until I upgraded it to a premium subscription it worked well. However, after I upgraded the service all data included suddenly vanished. I have written many emails to its support service and so far the reply has been late and unresponsive to my concerns. If you are using this application do not upgrade it for you will most likely lose the data stored. After many emails I finally got a reply from Hourskeeper informing me that because of a problem in the server all the data was lost. Now they are telling their users that they have fixed the problem and a new version will soon be released. Apple should not allow this company to use its store or more clients will be deceived by the information included by Apple..Version: 3.9.6
✓ SlowI don’t know why but now it is taking time (up to 1 minute)to load any changes or shuffle between the dates. Developers Plz look into this problem. It was a very nice app to keep a track of your hours..Version: 3.8.6
✓ Paid subscription, not workingVery disappointed the app stopped working. If the issue is not fixed soon, I will have to cancel my subscription..Version: 3.8.6
✓ Latest update is a flopI loved this app and recommend it to every self employed person I met. With the new update everything takes way more clicks. The app opens to a page that I can't even figure out what it is. It takes longer to do everything and is just not as intuitive. Please listen to your users and rethink this latest update. Not to mention I payed for the add free version and apparently they decided to take away that option and now I have the free one again. When clocking out please show what day/ time I clocked in. Allow creation of custom email title when sending invoice..Version: 3.9.9
✓ Was great, now poorI'm sorry but this new update is terrible. It makes me the whole app far more fiddly to edit and Control. It was super simple before and from a Ui point of view was great with the large button to start or so client times. There's changes made now which seem to be just for the sake of it as they make it worse to use, not better. Sorry but this was a great app and now it's annoying!.Version: 3.4.1
✓ Don’t know when invoice has been paid!It would be good to know automatically that an invoice has been paid.Version: 3.9.9
✓ Lost my a years worth of data!!!!The app forced me to the login screen and after the login I am now missing all entries for 2022. And I am not able to recover it!.Version: 3.9.5
✓ Latest version buggyEverything was great until this upgrade. Now the weeks and months change when I switch between them in the Reports pages. Weeks start on different days (not Monday as set) and each time I go back another week then return, the week starts on yet another day. The Reports change accordingly. And the same is clearly happening with Months as the amounts/time changes each time I check a month. It's chaos. And what worked so well and looked good in the previous version is now more difficult to use, frustrating and inconsistent. Please fix the bugs urgently..Version: 3.3
✓ New version issueBefore everything was fine with this app, no issues at all, with the new version 3.5 the app is running very slow. It take over 20 seconds to open the app and the same time delay if you are trying to run different tasks like running reports clocking in and out, also the app crash every time if your iPhone is running in low power mode. I believe this app need to be review by developer..Version: 3.5.2
✓ Lost invoices.TWICE NOW THIS APP HAS LOST ALMOST A YEARS WORTH OF INVOICES. AWFUL. DON’T TRUST..Version: 3.8.6
✓ App ruinedI have used this app for over a year and it’s worked well for me, until this latest update. Now it is awful. It forces you to sign in, which it never required beforehand, and every time I sign in, it creates clones of my accounts (I track hour for 3 different clients) and each file contains partial information. It has duplicated some hours, and has corrupted all my information. It is a total disaster and I am going to look for something else and ask for a refund of my premium account fee. DO NOT BUY THIS APP!.Version: 3.9.5
✓ Do not download!It used to be great but since getting a new phone I was forced to update the app. It now is overloaded with annoying ads and doesn’t let you export your hours unless you upgrade. There are WAY better apps for tracking hours that are free..Version: 3.8.6
🙂 Hours Keeper: Time Tracker Positive Reviews
Hours Keeper: Time Tracker works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Hours Keeper: Time Tracker.
⛔ Hours Keeper: Time Tracker Problems
