- 90.5LEGITIMACY SCORE
- 93.0SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
Smith's App User Positive Comments 2024
Smith's app received 30 positive comments and reviews by users. Can you share your positive thoughts about smith's?
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Smith's for Positive User Reviews
✓ New to this but...It’s a little confusing. I just attempted to place my first pick up order. I think it took me longer to figure out the app than it would have been to go shopping with my four kids! I hope not gets easier. The thing that was most frustrating for me is that you can’t go to coupons or ads and add a specific item right there to your cart. You have to go back to the cart and search again for that item (hoping you get the right item you just clipped a coupon for) and add it to your cart. Then go back to the ad or coupons sections. The constant going back and forth and not having them work together was time consuming and frustrating. I pick my order up tomorrow morning so we shall see if I got the correct items I clipped coupons for or not..Version: 14.1.1
✓ Need phone # in app descriptionYour app update text shows this: “We value your feedback. If you have a suggestion or need assistance, please contact our Customer Service Center at [INSERT SUPPORT NUMBER]. “ So could you please insert a support number? thank you. P.S. I use the app almost every week to build a Pickup shopping cart, i REALLY like the convenience. My only two (2) suggestions: 1) I am trying to reduce my plastic use so I followed an employee’s suggestion and updated both my first and last name in the app to add ‘NO BAGS PLEASE’. But they still don’t see it. I really do not want the bags, i keep my own tote bags in the car that i put the groceries in when i arrive for my Pickup order. What other method can i use that they’ll see when shopping my order? 2) On the app cart list, it’s still too easy to accidentally delete an item. When I’m scrolling through, if i accidentally move a little too much to the diagonal, it deletes. Can you make it a little stickier? Thank you..Version: 49.1
✓ Why would you shop at any other grocery store?This is the response I say to every cashier when asked if I found everything! I love Smith’s! I love the product, the service and the convenience of using the app and inside the store shopping. I am never dissatisfied nor disappointed in my experience. Remember to think ahead for Christmas shopping and purchase your gift cards either at your closest location or look to see if you can receive them via email. You will be thrilled at the convenience of the gift card and the gas fuel rewards will add up fast! Who doesn’t want up to $1 off each gallon of gas? Happy shopping fellow Smith’s customer!.Version: 52.2.1
✓ Online pickup total is deceivingFor the most part I really like this app. It makes finding coupons and deals easy so I can shop smart and saves my preferences so I don’t have to think about it. However, I am disappointed in the online order self pickup portion of this app. I made my order on a Tuesday and went to pick up my order the next day and most of my savings was gone because the store discontinues its weekly sales on Wednesdays. The part that was frustrating was that the app still said I was going to get my weekly sale items at their discounted price. There wasn’t any notice letting me know that these items weren’t on sale anymore and I ended up bitting the bullet and paying the extra money cause I had already strapped my kid in the car and drove the 25 minutes to Smiths when the nice girl dropping off my groceries confirmed my bill..Version: 55.1
✓ Love it!My husband and I use it to coordinate our grocery list. We both log into the same account on our two phones and he can see exactly what I want with a PHOTO and what aisle it’s on so he can find it easily! And I LOVE click list WAY TOO MUCH I add things to my cart all week and then order once a week. It’s great; I spend less money, get what I actually need and don’t have to go in! They are also amazing at their substitutions! Nobody else does it like them. They always size up or find something nicer than you actually ordered and price match it to what you picked. Amazing. Five stars all the way..Version: 19.4.1
✓ Easier than I thoughtInitially I was worried about not being able to locate the items needed. The app makes it very simple to search or search by departments. I also had concerns about having an associate picking out my groceries. However due to our current life style changes. It’s best that we stay home. We are not out getting the associates sick. We are doing what has been asked of us. We don’t know who is a carrier and who isn’t. This way we are keeping ourself safe as well as keeping them safe. This was a very simple seamless way to shop. Thank you.Version: 21.3.2
✓ Integrated ClickList Makes This App GreatThe app was not particularly useful for integrating ClickList. Now that they’ve integrated that, it’s an extremely useful app. There are still some issues with displaying previous purchases, and some aspects of the app or a little bit clunky. It seems like parts of the app are just using a web browser to display content. It would be nice if they could integrate that with the feel of the rest of the app, rather than something that feels like a mobile web browser. However overall the app has improved greatly with the integration of ClickList..Version: 13.4.1
✓ It’s okSometimes the food selection they pick is not good even when you leave special specific instructions. Last time I ordered I had to go back to return bad spinach. It was slimy and withered (soaking wet!)I couldn’t believe someone thought that was ok to eat! A few other times I selected sweet potatoes and the picture also shows a orange sweet potato and I would get white ones! Even after leaving instructions saying I don’t want those ones or not allowing substitutions! I don’t like how they only put one item in a plastic bag so then you end up having a hundred plastic bags when you get home. Also is there a way when you order online if you can say you will bring your own bags? I will say every time I do go pick up my groceries they are polite and quick to my car. I feel it’s ok to order here when your in a hurry and don’t have time to do grocery shopping but it’s just been really bad for me the last 2 times so I’m giving it one more try..Version: 16.0
✓ Great for oishopoing, not for listsThe app insists that you select specific brand product. This works for online shopping, but I often just want a generic list and I can select the specific one at the store when I see the option. I can’t just put in yogurt, or milk or 12 cat foods, or 6 TV dinners without selecting the specific brand and product/flavors in the app. I can’t see a list of generic names that could put 10 on a page, but must see the entire product entry, so only 3 items per page. I can’t even add “prescriptions”, because there is no such option and I can’t add a customized item. In addition, half the locations are wrong or in useless places (like dairy at the back wall, showing up at the end of the list when they were half a store behind me). Needs generic items, custom items, configurable locations, and a condensed list view..Version: 15.2.2
✓ Special instructions detailsFirst off I want to thank the employees who do take the time to read special instructions. We are a household of 2 people and it’s important that we receive the longest expiration dates possible. I do note this on items like milk etc. However for quite some time this request has been ignored. It’s the same exact wording on all items that are important in the comment section. It’s mostly impossible to purchase produce for pick up because special instructions are hit & miss. I don’t appreciate receiving squishy cucumbers nor when I request 3 bananas the person has separated each banana. Or I have requested greenest possible and I receive brown spotted bananas. I realize interrupting the comments correctly can be an issue but I’m generally pretty clear. Please know I appreciate this service and want to Thank everyone. However it’s important to share this information so that improvements can hopefully be a made. Warmest regards, Rebecca.Version: 30.0
✓ Used to be betterRevised!!! I am soooo dense! I now shop from the list which lists items by aisle. Sure took me long enuf to figure this out although it did used to be available in the cart choice. It was so nice to create a cart, go to the store and shop by aisle. They’ve taken that away from the Smith’s app. The Kroger app still has it, but not Smith’s. I used to be able to even help other shoppers find items with this feature, but now I won’t be able to find anything. You’ve had 2 updates since the aisle feature was eliminated and I get all excited that you’ve brought it back but no, you haven’t. Really sorry it’s gone... might as well just hand write my grocery list like the old days..Version: 19.4.1
✓ Who is KrogerPay for anyway?Smiths, great grocery store, happy with them. But what is with KrogerPay? Couldn’t you just use Apple Pay like a normal store? So now I need to take out my phone, unlock (since Face ID isn’t happening with a mask), find Smiths app, open app, find KrogerPay button, authenticate again (because, again, wearing mask), get barcode, scan or hope cashiers know what to do with it. Versus take out card, pay. Especially because this is going to work with ANY card anyway! I really don’t get it. Kroger, please add REAL contactless payment or train your staff that you can buy stuff in store, pay on the phone, and just walk out....Version: 25.2
✓ PickupI have always shopped Smith’s for the past 45 years, and although I am sometimes unhappy about them taking away items I love, I am mostly satisfied. My husband does not like Smith’s meat however. This review is in regards to my trying to use pickup service and finding it unfriendly for the first time user. My biggest problem was not finding information on whether and how you could add on items to an order a day later. I finally tried it and found that my order was kicked to a day later, which causes me a major problem as I needed items to use for a meal I was dropping off to someone on Saturday and I can’t get my order now until Sunday. If there was a help button or questions button in the main menu it would have saved me this problem..Version: 21.2
✓ Best online grocery shopping!The entire team at the Provo location on freedom blvd is amazing. Everything is always the right temperature when they bring it out to you. They best produce is always picked for me. If any substitutions are needed I am always contacted and if it cannot be substantiated or if the substitute is just not right when you are going over the order they are polite and kind and just remove the item from my order. When I have had unforeseen life circumstances that I need to change my pick up time it is just a quick call. The best service their is even when you need a delivery always the most wonderful people to work with. The digital and paper coupons are so easily applied to your order!.Version: 35.0
✓ Thank youInstead of whining about something taking a full extra 3 minutes more than you thought it would, try being grateful. In some of the most difficult times ever, all retailers are scrambling to stay open and safe, yet most of the reviews I have read.... you people should be ashamed of yourself. So, Smith’s, Walmart, Albertsons, I say thank you. No, I don’t work at a retailer (I’m in banking), though I do have a friend who works for a grocery. Thank you to all the people who are trying to keep us safe (even if I don’t agree with the methodology or politics). Thank you everyone who’s not complaining and just doing their very best. Know that I’m not alone in my appreciation of you and all that you do..Version: 22.3
✓ Could be improvedThe system used to find products could be better. Maybe I just don’t know how to use it but, if not, it’s not a user friendly app then. I’d like to be able to shop for products per department so it would be nice to be able to browse, say, everything in the dairy department just as you would while walking up and down an actual isle at the grocery store. Also, the search bar needs work. When you click on it the actual bar doesn’t show up. You have to scroll up to see it which is an unnecessary step in the search process. The other problem is that it keeps your prior search in the search bar. Normally that would be fine if there was an easy way to delete it but there’s not. I have to either highlight it and delete it so I can enter a new search item or I have to backspace it out. That may seem nit-picky but when you have to search for multiple things it becomes a huge pain..Version: 13.6.1
✓ Good with Room for ImprovementI like this app for the most part. I really like that I can search based on nutrition, brand, and department. I also like that I can sort results by relevance or alphabetically. Here are some areas where I think the app can be improved: • Allow users to upload and use the coupons we receive in the mail from Kroger and product manufacturers. • Allow users to sort their *shopping cart* using various sorting and filter options, such as: - Type/category (e.g., produce/fruits/vegetables, meat, beverages, alcohol, cleaning supplies, baking, etc.) - Department/aisle at the store - Price (high/low vs low/high) • Allow users to request the store location carry a specific product through the app. • When searching for groceries, allow users to sort results based on price (high/low vs low/high). • When searching for groceries, allow users to use multiple features at once. For instance, I’d like to search for a brand and sort them high to low or alphabetically. • Instead of allowing users to move all items or none at all from the one shopping cart to to another, allow users to select one, more or all items to move to another cart or to their shopping list. • Allow users to donate to a cause during checkout..Version: 22.4
✓ Shopping has Never been Easier!Once Smith’s started their click list pickup option I immediately had to try it. I have been using clicklist for over a year now and I am a lifelong supporter. Robert and his team at the W Tropicana location have never let me down. Freshest produce and never had short expiration dates on product. I have never waited longer than 10 minutes after letting them I have arrived. I have 3 children and work full time and having the option of clicklist is a game changer! No more tantrums in the store shopping for 30-45min and this also keeps me within our weekly budget! Thank you Smith's for this great service to your customers!.Version: 19.4
✓ Fast and friendlyI have had to resort to pick up rather than going in and shopping myself because my husband is at work most of the time and I have a 5.5 month old who tends to scream and cry when in the car seat to long. She’s not sitting up by herself yet so I can’t sit her in the cart. Rather than get judgemental stares from people while she cries I just to do pick up today. Everyone that has brought my groceries out has been super fast and nice. There have been times that I’ve pulled up in a spot and seen all the pick up spots full. I have literally waited until some people left before I call for my order so they don’t get overwhelmed because I felt bad. But definitely an awesome service. :-).Version: 27.4
✓ ClickList Delivery Service is ExceptionalClickList is so helpful for me especially with my busy life. I love that I can be at home checking for what I need instead of writing a list and risking forgetting something, just to have to go back to the store a second time. I also appreciate that I get a text message from the driver when my groceries are on their way and how long before I can expect them to show up at my front door. I was amazed that my produce was incredibly fresh- much fresher than what I would pick out in the produce section at the store. The driver Nikki was nice, pleasant, and very professional..Version: 13.4.1
✓ Keeps Past Purchases!I like that it keeps a history of your past purchases making it easier to do your online shopping. So nice to get it all done within 20 mins or so. But, I’ve noticed the selection isn’t also online; the new changes don’t have all the departments making it hard to locate items needed, even in Search; and when leaving instructions, it doesn’t allow punctuation for contractions. Weird! Minimum word count without using contractions. Hard to do. Hahaha! Pharmacy site doesn’t always work, either. Gave it a 4 because overall, these are minor frustrations..Version: 17.5.1
✓ 4.9 Stars only cuz there’s one issueI’ve spent at least 5!hours total on my phone making a clicklist 3 different times. So when I go to my cart and hit checkout, it consistently says error occurred please try again later. So I try a million times and same message just keeps appearing. So the only option I have is to get off the app and when I come back to it, either it still says error occurred try again, or else if I close the app and reopen it, my cart is always empty. I would really appreciate a couple things that would make it so much nicer for those of us who don’t have time as a luxury. I’d like to see us be able to save the cart items, not share, but be able to SAVE everything in the cart so if this happens I can just re add them. And/Or I’d like to be able to keep the stuff in my cart til I either purchase it or remove it on purpose. Other then that, I’ve always loved the app and use it almost daily!.Version: 14.3.1
✓ GlitchesThe app glitches often. I have to update it all the time and yet glitches still happen. You should be able to update your order until the evening before, but if something is out of stock it freezes. It won’t allow you to take the out of stock item out if your cart, so you can make changes to your order. Your order is stick as is even 4 days before. No changes can be made. It’s hard to leave notes for the shoppers that they can understand. They told me What it looks like in your screen doesn’t look the same in their screen. For example if I want rolls, but would like to specify that substitutions are okay, but not a specific kind like dinner rolls. I can’t just write it that simply. I must spell out that I in fact want rolls and maybe not noodles. I thought it would be more intuitive that the notes were fir the item in question..Version: 45.2
✓ Savings programThe one thing I HATE about smiths is the cupping hoop jumping. Clip this, digital that, buy 4, buy 10, it’s one reason I don’t like shopping at smiths. I am a 38 yr old house wife who loves to cook and I shop and price compare a lot and your sales system stinks!! It’s so frustrating to navigate it all. If it’s on sale just put the sales price period. I don’t even mind my phone number attached just don’t make it such a Circus to try and get the sales price that you are advertising with the fine print. It is a huge turn off to me. And older people certainly cannot navigate the digital world. If it weren’t for that I would always shop at Smith’s but because it is such a headache many times I avoid your store. Other than that you have nice stores and great products..Version: 44.3
✓ Weak WiFiI do love the Smith’s app - I especially like to use it for keeping a grocery list. It’s nice and convenient to know what aisle my items are in. It’s ESPECIALLY great to have store coupons attached to my list and then, ultimately, to my Smith’s account. However, the one thing that really frustrates me is when I’m in the store and trying to access my list but I can’t because the WiFi in the store is SO weak. It’s equally annoying when I’m trying to use my phone to text, call or access the internet (as it’s related to my shopping) but I can’t because, again the WiFi is too weak. I hate to look a gift horse in the mouth because I know the WiFi is free. Unless the stores can beef up their internet connection, I don’t think they should even offer it..Version: 21.2.1
✓ Normally love click listClick list is great when they don’t make you sit and wait for 2.5 hours! The last 4 times have been bad experiences but before that I had been doing click list for over a year and loved the convenience. Now that I’m pregnant durning this pandemic I try to avoid going into the store, if it weren’t for that I’d probably just give up on click list but I keep trying hoping for a better experience! Last time I complained nobody contacted me back, very frustrating. But I think they’re understaffed and hopefully have fix that issue since I tried last..Version: 26.3
✓ Time Saver!!!When I first opened the app, I thought “oh this is going to take forever”, but being in a high risk Covid-19 group, I pushed on. The interface is clean and clear with products grouped by dept, like deli or beverages. I actually forgot FEWER things than if I wandered around the store. I have always been a meal planner and list maker. In 15 minutes, I’ve filled my cart and checked out. Pick up was AWFUL at the first Smiths I tried. ZERO thought was put into the flow of traffic. I was almost hit. Cars were backing up, heading in. It was chaos. Placed my order today at a different Smiths. Their pickup looked to be on point. All in all, I like this app and will probably always do my shopping this way..Version: 23.2
✓ Needs to be UpdatedI can’t find a lot of things on the app for pickup like I can at the store (such as Boar’s Head turkey or mustard which I’ve bought at our local store many times). You also can’t adjust items like deli items (I.e. I had to buy 1lb of deli turkey - there’s no option to adjust it to be a smaller or larger quantity like you could in store. I don’t always find the prices to be the same or all sales reflected on this app as in store. I appreciate waiving the pickup fee until 2020 but I think $5 is ridiculous when Walmart is free and generally items there are cheaper anyways. I also was very frustrated when things were out of stock (like buy 3 sodas and you’ll get it for $3.50 each instead of $5.69 each if you just bought one, so last time I bought 3, but 1 was out of stock and they didn’t honor the discount or try to substitute with another soda so I paid the $5.69 for the 2 that were in stock so then had to park, go in and return the sodas once I saw that because I wouldn’t have bought them without the discounted rate for 3. I should have been notified by the app or the person delivery the groceries to my car that that had been done..Version: 20.2
✓ Trying to be WalmartThe Smith's in West Kaysville is marvelous. I never had to wait to check out, and there were checkers and baggers. It is worth the extra cost over Walmart. In Layton, it's like checking out at Walmart, except you pay twice as much for everything. They have taken out all the lanes and replaced them with a huge self check-out area, which is pointless for people who buy a cart-full every trip. If you need a person to check you out, you wait forever, because they only keep one lane open. Consciously or not, the Layton location is discouraging people who buy a lot from shopping there. I really wish they'd build a nice Smith's marketplace in northeast Layton. It's just too far now that we've moved. :(.Version: 17.2
✓ It’s great. Search needs so work‘Tis easy to use, even drunk. I started drinking before I put the groceries away and realized I’d forgotten butternut squash. Needless to say I was thunder struck. Even I had heard rumors of the fearful rage that can be focused on one (even one of the highest standing) who fails in an assigned duty. The mind boggles at the rage that can be applied to one such as I. A meek apprentice peasant. - sigh - I shall not burden you further with my personal plights. Needless to say the repercussions would be severe. Thanks to Smith’s same day delivery I was able to subvert disaster. Thank you to the hard working Smith’s that made this delivery timely and contact free..Version: 28.0
😕 Smith's Negative Reviews
