Smith's Negative Reviews

Smith's App Complaints & User Negative Comments 2024

Smith's app received 19 complaints, negative comments and reviews by users. Have you ever had a bad experience using Smith's? Can you share your negative thoughts about smith's?

Smith's for Negative User Reviews

✓ SubstitutionsI received an email that asked me to approve or disapprove substitutions by a certain time, which I completed within the parameters. When I arrived the substitutions I disapproved were in my delivery. The young lady delivering my items said not a big deal my order had not yet been charged. On my way home I received a call that my card had been charged, they couldn’t refund my card and I would have a credit at the store in Los Alamos which is kept in a notebook. Why ask for approval or disapproval if Smiths isn’t going to look at it. Also a substitution of cherry tomatoes for small potatoes is not a good substitution. Keeping credits in a notebook is not efficient. I now have a $25 credit that I can only use in Los Alamos and that’s if the notebook isn’t lost. The credit should be applied to my online account and there should be a process to refund money..BemywolfVersion: 24.1

✓ Dumb updateI have this app to shop in store (and ocasional pickup) for a while but the newest update makes it so much more difficult for me. The list option is really flawed so I’ve always used the cart, but now you’ve removed aisle numbers from the cart. Also any time I click on an item the pickup pop up widow covers the “add to list” button. I’ve already said I’m “shopping in store” so why does that pop up window come up on every item?!?! This was a really useful app for me and my husband to build our shopping list and now all it does is give me a headache every time. Make the lists more user friendly and easier to access or just please put aisle numbers back in the cart! Oh and the coupons don’t load correctly most the time either. Worst update ever!.Zxcvbnm84Version: 19.3

✓ This app is way too complicatedI have never had so much trouble trying to order groceries online. Somehow when I went through the first time selecting items to buy for a pickup order, it created a list instead of actually putting the items in my cart to buy. After wasting several minutes searching the app to find the actual shopping cart, I had to go back and individually click on each item in my “list” and add it to the cart. Then I lost the cart again (why is there no obvious “here is the shopping cart” icon on the main page? And why did it default to making a list instead of putting stuff in a cart?) and had to search around to find it to check out. For some reason two of my items were in a shopping cart to ship items to my home, while the rest of the items were in a shopping cart to pick up from the store. I never saw when selecting items where I apparently chose one option or the other. I wanted to rip my hair out in frustration by the end of this experience. I have never had so much trouble just trying to buy groceries. Please make the actual purchase of groceries more straightforward and hide away all the other functions (like making lists) somewhere where people who don’t care about them won’t accidentally stumble upon them when trying to actually buy items..Ted_hessVersion: 21.1.3

✓ It’s great when it worksWhen the app is functioning it works great! I love the list feature and moving everything to the cart is super easy. It’s not always the most intuitive but I’ve been able to figure it out pretty well. However, more often then not the app is unusable with an error that says “An unknown error occurred. Please try to view this feature again in a few moments.” But the feature is just the entire app. It’s most frustrating when I’m trying to find an item in store or when I’m trying to add an item to my list before I forget. I’ve also often had problems viewing my pick up order after I submit the order. The app as a whole is very glitchy and I wish whatever bugs there were could be fixed..Kyr96Version: 56.2

✓ Needs much better UI/UX & SearchYour app is probably one of the worst I’ve ever used in online shopping. I could go on and on with issues your app has, but I’ll just start with a couple of quick fixes that’ll make your online shopping app 50% better: 1. clicking on an item within the weekly brochure should send you to that item whereby if there are multiple choices of that product to fulfill the coupon, it lets you choose from a pic list showing all the items. Ie: 2 for $5 - M&M’s Sharing Pack (Assorted flavors). 2. All items should be grouped by products of same kind and size. Not scattered all over. Include a link to all the other flavors within each product. I could go on and on!!! If you wish people to use your online app, you need to totally redo your app. People will only use online apps if the apps are extremely easy to use. Today, when everyone is looking for faster time saving chores, your app needs to make shopping as easy as walking down the aisles of your store and just picking off the shelf, but much much faster! I hope you will share these suggestions with your IT Department ASAP!.Aja2227777Version: 20.0

✓ Works greatOnce I got familiar with the app I really liked it. I can scan items to get their related coupons. I can edit my list items. I wish my online orders would reflect special savings, like weekend deals, in the prices but so far those special deals have been applied when I pick up my food, even if my initial order did not show that. I haven’t determined how to move items from my in-store list to a pickup list. Some items I know are in the store are not available on the list of available items for pick up, like Winder dairy 1% milk 1/2 gallon. But overall the app is reliable and accurate..NogdenerVersion: 21.6

✓ It’s okay, but not greatFor a store with such great products and employees, this app doesn’t live up to your brand. With the coupons, I have two major complaints. First - the layout doesn’t allow you to either see the image of the product and the title of the items is always cut off. So I can see Kroger Brand T…. But then I have to click the coupon to see what it actually is. Second - when I’m in the store, if I scan the items barcode, the coupon associated with it doesn’t pull up. Instead it just gives me the order picker or store location option. Might I suggest that your software engineers download the Target app and give it a try and take some notes. Bring your app up to the amazing brand standard you have created in the stores, please..JxfalklandVersion: 53.2

✓ Wishful click listingPlaced an order for pickup at my closest location, unfortunately it doesn’t participate with clicklist. Instead of warning me of this my order went through to the closest location that does participate (6 1/2 miles away). The original charge to my bank account went through immediately after placing the order. Called customer service to try and get the location changed but the poor guy was no help, even mentioned locations in a state I’m not even in. Picked up my order, the lady was amazing, order was correct. Only missing one thing because I opted out of any substitutions. Completely pleased. BUT check next day to see if the amount charged was changed to the final total and it wasn’t but they did put through a second charge of the correct amount. I’m sure tomorrow the original charge will be gone but I can’t afford to pay twice for groceries even if it gets corrected a few days later. Coupons and app are awesome but they need to make some changes on how clicklist works..Aawr2303Version: 13.6.1

✓ No customer serviceI have used app several times and I find it takes a really long time to find my items. Today I needed to change my payment info I got stuck in a loop of screens that never went to an actual edit screen. Tried to use “live chat “ 2 agents picked up and ended call without helping. So I called and the agent I was speaking with (not In USA) had me log on to website to make the change, she kept telling me to do things I had already done, she didn’t really seem to understand what I was trying to tell her. In the end I was able to get my payment changed and order placed, I think that it was way to difficult to do something that should have been simple..Bored in vbVersion: 56.0

✓ Please bring back “sort by aisle” function!!Well they’ve fixed the syncing problem between phone and computer, but they got rid of the sort by aisle function in the cart. Even if I write all my shopping items down by hand and then input them by aisle or section (dairy, produce, etc.), they still print all mixed up. I understand they’re trying to promote the pickup and delivery features, but there are still some people who prefer to print out their lists and do the shopping themselves. This really helps me save money, which our family prioritizes. My meal planning was so easy with previous versions of the app, now it’s a pain and a stress. Please bring back that function!!.LorinBrunsVersion: 19.4

✓ My reviewI am a busy parent. It took me just as long to shop on app as it would for me to walk into the store. The app really is not user friendly. For example, I just wanted to buy rice. I was hoping all types of rice would pop up. But no, I had to search in the correct category for rice. I wanted to buy Jimmy johns breakfast sausage. Could not find it. Because of that I did not buy breakfast biscuits. You lost two items I can not buy. Don’t get me started on the coupons. The customer has to scroll for 15 mins plus looking for what they want. Plus if you try to look up “what you want” you can’t tell if there’s a coupon or not. I feel like I’m missing out on the deals going on. This was not a pleasant experience on my end. Unfortunately I don’t have a answer to my rant. Oh by the way you lost another sell because I could not find my brand of laundry detergent. I can only use All clear and free. I didn’t even care if it was on sale or not. I just need it. I never could pull it up on app. Thanks for listening. I hope I helped IT with how they can improve the app..Las vegas eastsiderVersion: 20.2

✓ Put back the Aisle location/sort function on “Cart”Dec 2019: Why oh why can I now not add items into the cart?! Why do they keep updating this app only to make it worse each time. It was fine as it was a couple months back. Leave it alone already!! Original: OMG bring back the aisle locations of products on the shopping cart!! I have a full shopping list of 249 items on the app that I buy frequently. Each week I take items off that list and add them into the cart, using the cart as my actual weekly shopping list when I visit Smiths. The latest update has removed the ability to sort the shopping cart by aisle and worse yet, the cart list no longer visually shows what aisle the product is in! Dec 2019: Why oh why can I now not add items into the cart?! Why do they keep updating this app only to make it worse each time. It was fine as it was a couple months back. Leave it alone already!!.Eddiehou77Version: 20.0

✓ Beta?I love the ability to order online and find the click service from my local store to be fabulous. However, this app has a way to go as you are not able to order delivery since it’s provided by a third party. Also, the most significant feature for myself is the recipes which is not yet available on the app. Unfortunately you have to view recipes from computer and add ingredients to a list. Which is another glitch that needs to be fixed... the ability to add ingredients straight to your cart instead. Summary.... many bugs need to be fixed. Overall, I’m happy and will continue to use in hopes that this app will come out of what most would consider a beta phase..JdyhxwjVersion: 14.2.3

✓ Pretty convenient except for rotten lettuce & other..This is a pretty convenient app. Used quite a few times. Mostly very good results. Super since it’s free during Covid. Once I got lettuce that looked okay at the top but as soon as it was out of the bag the ends were brown even up the thickened part. As soon as the tie was off it started falling to pieces. Luckily I had taken it back to the store because I was so appalled. Grabbed a man coming out of the office and he was alarmed too. Thankfully he ran it to produce and that man replaced it plus asked if I needed anything else in produce. I was given a free bag of grapes. Produce man was apologizing like crazy. Then October 20th I ordered 3 boxes of Kroger brand tissue 120 count. They were out of stock. Yet they say out of stock items will be replaced with equal or better merchandise. Well it was replaced with 3 boxes of Kroger tissues of 80 per box. I called and spoke to the woman. She said they were out of most tissues. I reminded her of the “replace with items of equal or greater value.” She said I’d get 2 boxes of free tissues. One time the containers broke through their bags and I had 4 busted bags of groceries. Dang It’s a drag to have to watch so closely. Would love to use coupons. Also sorting is not by price. Grr... Could improve. However it is very convenient..FrncineVersion: 27.2

✓ DisappointedI’m a huge fan of grocery pick up! I’ve been ordering from Walmart for about a year and now have a Smith's Marketplace that does the pick up. I’m a Smith's shopper anyway so I’m trying to switch, but the ease of finding products on the Walmart app is SO much better than this Smith’s one. Items that I know Smith's has won’t even show up as an option. The most random items do pop up when searching that aren’t even relevant to what you’re looking for, making it harder to find something as simple as breadsticks. The filters aren’t great, on Walmart I can filter by brand and narrow it down making my search super simple and fast. You can’t save frequently purchased items to your “favorites”. I do like that the coupons are right on the app so I guess that’s one plus. I’m just super disappointed and will continue my shopping through Walmart until Smith's can make some much needed improvements..GingeratorVersion: 17.5.1

✓ Scam!!Do not use Smiths app to order anything!!! I ordered some soda and a toothbrush and it arrived fine, but the next day I realized I had been charged $210 for that, and when I looked at my order on the app they had marked that they hadn’t given me my items but instead substituted the items with over $200 dollars worth of “substitutions” that I never got. Then when I called them I got fed through a stupid automated system that wouldn’t let me talk to an operator, gave me $5 credit and hung up on me and I had to call back again to get ahold of someone who could actually reverse my order and get me my $200 dollars back. This whole experience was an absolute joke and makes me not want to even shop there in person anymore and I have been going there regularly for a long time. Do not trust the smiths app under any circumstances!!!!.Sandly WVersion: 54.2

✓ First time trying out deliverySo I was really excited at first thought this whole delivery experience was going to be great but it was the complete opposite first the shopper stopped responding to everyone so they were going to issue me a refund that would take 3 business days then she shows up with an attitude drops my stuff at the door and leaves I see in the app she purchased food and other items that I got charged for and I had to call both instacart and Kroger to settle this and they both were apologetic however they basically said there’s nothing they could really do but issue me a refund of the amount missing which is not fair I don’t care about that as much as I care about getting charged for all of her items. Makes me never want to use this service again let alone shop at smiths if this is how they handle things..Veebee1221Version: 17.1

✓ Several difficultiesThis app was very difficult to use. Items I know the store carries are not found on the app. The categories are not helpful and the searches do not show all items. I had to use several different searches to find a single item. The app kept defaulting the store to Wyoming and I live in NV, even after I changed it back to my store -twice, I was lucky to have caught it before checking out. Also, there is no way to find out that delivery is not an option until I spent over an hour to get 15 items and was checking out. Then I was able to choose pick up as an option, but it had changed my store to WY again! My pick up time is not until tomorrow, so I guess I will see then how that goes. I regularly use the Walmart grocery app and this is so much more difficult... chances are, I won’t use it again..21136978Version: 18.1

✓ Items disappear from cart, unreliable stock, nearly useless searchItems randomly disappear from the cart when switching devices. I just had a delivery with half the things I added missing, because it turns out $90 worth of items are missing from the receipt. On top of that, they apparently can’t keep things in stock or inventory up to date, it does not save substitution instructions on regularly purchased items, and the search and categories are nearly useless. Good luck if you want to filter or search for vegan options, specific bakery items, or anything specific or niche; and it seems the very thought of having perhaps a phone, tablet, and computer or wanting to let other people add to the cart is incomprehensible..MonkeywraithVersion: 52.0.1

Smith's works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Smith's.