Ralphs Positive Reviews

Ralphs App User Positive Comments 2024

Ralphs app received 21 positive comments and reviews by users. Can you share your positive thoughts about ralphs?

Ralphs for Positive User Reviews

✓ App and website are screwedThis has been an exercise in frustration. Built A pickup Order. Tried to input my credit card eight times trying to different cards on the app it wouldn’t except it. Called customer service first time got wound up with virtual agent for 15 minutes and couldn’t get to a real person. Second time I calledI eventually got to a live agent but I was disconnected after about 10 minutes. Third time I called I got an agent who had me go back to the website on my laptop to put the credit card number in which was successful but when she directed me to go back to the pick up order her directions had me go back and it cancelled The entire order. Went back to app and started to rebuild entire order. I Had accessed $20 pickup discount but the bill Was not reduced by $20 When i went to pay. The virtual assistant is Impossible to WorkWith. This took me almost 2 hours of frustration. Not a happy camper..ShelwolfVersion: 30.2

✓ Text sizeIf you have the text size adjusted for your app, when you clip a coupon a message pops up about enabling notifications. Unfortunately, the options disappear off the screen when text size is adjusted, meaning you have to force close the app in order to get back to any of the menu options. It took me awhile to figure out why this was happening. Once I set my text to “too tiny for older eyes to read”, I was able to either enable notifications or tell it to stop asking me, then readjust text size. Other than that, app works fine, except for in my Ralph’s where they seem to block any kind of signal making searching for items next to impossible.WhispurrsVersion: 39.3

✓ Once you become a regular customer it’s hard to change.I’ve always been a Ralphs shopper and don’t like when I have to go to Vons, and Vons customers don’t like Ralphs, strange since they’re both similar, and stores like Albertsons carry more sku’s so they have a better selection, but I still prefer Ralphs, go figure. People follow their habits, and for some reason grocery stores are extremely habit forming. When Albertsons bought Lucky they changed the name of the stores, causing a good percentage of them to go out of business, because people hate switching grocery stores. Nowadays, when a grocery store buys out a competitor, they leave the competitors name on the buildings, they’ve learned. So I give a five star review out of default, whether they deserve it or not, because it’s the only store I shop..Sleepy_Br0wnVersion: 21.3.1

✓ Using this app since it started last year of 2020So far it’s been great! The app itself is good, it allows substitution, the cons is that not all items available through the app. As for the Kroger/Ralph’s support team, they are very responsive when instacart drivers dropped off at the wrong address or if the items did not meet expectations. As for Instacart, not all deliveries are equal, some will go way beyond my expectations and others.. well let’s say I got a bag of 10 cherries, a rotten cantaloupe and my kids were sad because of the delivery was missing Kinder Joy treats (that I was charged for!)... That was probably only 3% of the deliveries so far. Ratings are important so if they didn’t meet expectations please make sure you are honest about it, I notice the quality of deliveries tend to change as they weed out the bad apples and adjust their service to meet the needs of their customers. Thank you for keeping us safe at these times!.G HourVersion: 31.1

✓ APP issues and CircumventingSince my phone requires an iOS of 15.2 or higher, I should not have to be forced out of getting access to my Ralph’s coupons and other offers. I have been shopping at Ralph’s for over three decades and with all this electronic mumbo-jumbo, I am having to circumvent. Case in point- my purchase of cherries this morning. Thanks to the wonderful checker, he adjusted the price because I was ready to show him whatever I needed on my phone with the special price and he was very kind to adjust it in a jiffy! Customer Service great, app access cumbersome and sometimes unnecessary. Thank you. Happy 4th! God Bless America..Aju1117Version: 59.3

✓ Ralph’s Market. Thousand Oaks. CaliforniaI came to California in 1956 from Boston Mass. I started shopping at Ralph’s market way back then and I love Ralphs!!!! My Thousand Oaks Market is wonderful. I have never had a problem with anything or anyone at Ralph’s. It’s very clean, a very nice store with wonderful checkers. I will continue to shop at Ralphs as I have done in the past. I’ve also shopped at Ralphs in different locations but my Ralph’s in Thousand Oaks is where I go now all the time. Ralph’s has really good food and also really good meats and produce and their prices I find to be reasonable!! Thank you for maintaining your wonderful Market!! Doris Del Verde.Babyannie1Version: 17.0.1

✓ Digital Coupons not presented very wellQuick view descriptions of digital coupons are tunicated and the pictures are too small. Showing a small picture of an item with the with the only part of the description that can be seen as “Simple Truth Organic” is not helpful. In order to know what the item is the shopper has no choice but to click on the item to open the full picture and description. The shopper winds up looking at items in which there is no interest in purchasing. It is slow and is a frustrating experience..JbmwlmVersion: 50.0

✓ Easy to use!Love the easy to use features It’s way better than the Vons app Ralph’s let’s you modify your order afterwards and Vins doesn’t and what’s really great is when I pick up I can give my paper coupons that I get in the mail and they can apply them manually. Speaking of which, that’s my only complaint, it would be nice to be able to apply my paper coupons myself beforehand. I also LOVE the feature that allows the store to text me to alert me to out of stock items on my list and they give me the choice to either accept the alternative or deny it altogether and just go without. That’s like the BEST because VONS doesn’t do that. They actually ignore my No Substitution preference (every time) and give me another product that’s twice as expensive or completely different altogether and don’t bother notifying me. Then I have to call and complain, get a credit back to my card which takes forever and it’s a total hassle. So now I do all my ordering from Ralph’s They have it together there.HPGW70Version: 44.4

✓ Sitting on the couch doing my grocery shoppingI used to spend at least an hour every week pushing a cart up and down the aisles. Now I spend about 10 minutes a week using this app! Just the fact that it shows me the last 50 or so items I’ve purchased before saves me so much time, because most of them are things I buy again when the current supply runs out (I.e. milk, juice, coffee, yogurt, etc.) I order and pay using the app, then use it again to let them know I’m on the way, and one more time when I arrive at the reserved spots in front of the store. I never wait more than a few minutes and I can even give them additional paper coupons right there in the parking lot. Sometimes I miss pushing the cart, searching all those shelves for my items, standing online to checkout, and then getting home and realizing I forgot something on the grocery list…. JUST KIDDING! I don’t ever plan to shop that way again..BlubalouVersion: 57.0

✓ RALPHS HAS MAD THIS DIFFICULT TIME TOLERABLEWe have ordered from Albertsons, for delivery. Everything worked out. However, never had a slot available for second order. Next we ordered from Vons. On line ordering very difficult, can not update. Vons time slots, well if you stay up until after midnight, it may take days to place an order. Then to top it off, you get 50% of the order you place. Ralphs is wonderful. Site is easy to use. Order is perfect. You can update. If there are substitutes, they are perfectly matched. I can’t say enough wonderful things about our on line shopping from Ralphs..M&GOliVersion: 21.5.1

✓ Easy To UseI like the flexibility to add things after ordering and it that it is user friendly. I like the recipes and that ingredients needed are easy to purchase when you open the recipe. I wish there was an area where I can add my coupons that come in the mail. Also, I like to buy Cactus plant or “Nopal” in Spanish. I know the store carries it, but the app doesn’t give me in option to buy for delivery. It also doesn’t give an option to buy fried fish. The seafood department usually fries for you..Yeyene99Version: 23.3

✓ Lots of glitchesThis app requires a lot of refreshing through out your use. I was making an order for delivery and it erased my cart items 3 times, each time I would make another list. Then all of a sudden my list appeared with 3 of everything. Putting my address for delivery was an issue too because I added my billing address and then once I hit submit it didn’t acknowledge that I had just updated my address and would ask me to update my address even though all the correct fields were updated. I had to refresh the app after imputing my billing address and then hit “next” and proceed to checkout. At the end of the day I was able to put my order in for delivery but it was confusing to place the order because of the app glitches..TSG8683Version: 17.2

✓ Horrible “update”The previous Ralph’s branded Instacart application was so much better than this “improvement.” The prior app function was very transparent. You could contact your shopper and make adjustments on the fly, you could update your order right up to the point they started shopping, and many other very usual flexibility features. Now you don’t know when they start shopping, you can’t update your order once submitted, you don’t know if they made any changes, you don’t know what’s coming or when, they just show up at your door. I have stopped using Ralphs online because of the update. Truly terrible changes..KR%%%Version: 17.4.1

✓ Had no idea it would be this simple.I love this! I may not go back to the other way even after quarantine ends. This is super easy! The substitutions are simple and automated so I’m not worried about not knowing what I get. And it asks for approval before so if I don’t want a substitution I just decline it. It was fast when I picked it up. And oh my god the produce was perfect and not one egg was cracked. That’s what you worry about, ya know? you worry they’ll pick bruised stuff and not care as much as you would. But every piece of produce looked like I bought it for a still life art piece. I loved the service and will use it again..ThekerbeyVersion: 21.7.2

✓ Good app, but still needs a few key thingsI use the app on a weekly basis and so far so good, but it lacks one super important feature that all customers would totally agree with me on. The ability to scan in the Kroger coupons that Ralph’s sends you weekly! Theses coupons are usually specific to your buying habits and Ralph’s knows this. No one like to carry the ziplock bag full of them every time you go shopping. Why not add this feature, it will save us from having to sort for them while at check out and it will save the cashier the time it takes to scan them..SDkiterVersion: 18.1.1

✓ Ralph’s Manhattan BeachI have been a customer of Ralph’s for over 30 years and cannot say enough sit the staff and management. The week of Thanksgiving, the store was jammed and Jose in produce went far beyond the call of duty to find two items in the back. Feeling guilty for asking for his help at a crazy time, he was gracious and went beyond the call of duty. And then there is Karen who is a phenomenal ambassador for the store. I go out of my way to wait in her line because she is a ray of sunshine, greeting my family bu our first names. We have Gelson’s Bristol Farms, Von’s, and Whole Foods, and Trader Joe’s in our small town but my loyalty is to Ralph’s because of the employees and management. Thanks for listening..Michaelsmith4444Version: 28.2.1

✓ The biggest blessing to SAHM!Now that I have a 2 year old and a3 month old let’s face it. Nothing is harder than getting them both grocery shopping ready. From last minute melt downs to a dirty diaper as I load the car seat it’s hard doing anything easily. Ralphs delivery has been a HUGE blessing and totally lifts some of the stress when needing to get grocery shopping done. I have used the delivery system 4 times already and it’s been a game changer! I don’t mind the fact that they substitute some out of stock items and like that you can choose which ones. Also, applying the coupons is easy and saves you more time and money! All the shoppers I’ve had have also been awesome and tip is included in the price. I would recommend anyone with kids, a full schedule, or home bound to use this app and service!.IlikegrubVersion: 16.6

✓ So excited!!I’ve always wanted to try the feature of buying groceries from the palm of your hands and having the option to have it be delivered straight to your door step. However, I had an issue on inputting my card info., I gave a call to their contact line and they were so willing to help! The problem was so little, and the person on the phone was so patient! I was so excited when the problem was resolved. Thank you Ralphs for making this application an option to make life so much easier!!! Very proud to be a Ralphs’s Customer☺️.The.kimmy01Version: 17.3

✓ Just did Ralph’s PICK UP for 1st time & will again!!Thank you Ralph’s (South Bay Terraces store in San Diego, CA) for Manager Ryan, Martin, Marco (brought our order to our car) & when we do shop inside we are also appreciative of Stephanie…all are very thoughtful, gracious, care about safety, pay attention to so many details multitasking & with great wonderful friendly respectful GREAT CUSTOMER SERVICE…in a day & age where many people only think about themself, this is tremendously refreshing for us (I am a senior & my grown daughter & I are both disabled) & yet Ralph’s cares & shows it!!!.SoCalNatives&BeachBabesVersion: 56.0

✓ Great app, but one issueThis app is incredible and makes shopping online and in-store really easy. Thank you. I have noticed one issue, though, with curbside pickup. There have been a couple of times where store has reached out to me to let me know that I may pickup earlier. When I take advantage of this, you can’t “check-in” with app to let them know you are on the way or arrived. The booking time for pick-up isn’t changed in app, and can’t notify them unless calling store. Reaching someone can be a challenge, as well. Please see if there is a way to adjust this. Thank you, again!.Jgh40Version: 32.0

✓ So helpful and convenient!The Ralphs app is on point. I love viewing the weekly ads each week and the fact that they offer different forms to view it. It makes it easy to add to my list from the ad or by searching. Just about every item is available upon lookup. I also love that when you search for an item, any available coupons in relation to that item pop up for you to know. I ALSO love that the app keeps track of your purchases, the items and the total/ savings per purchase. So if you want an item you bought recently and you forgot what it was you can easily look it up. It’s also great that the app has a section for your weekly items so you don’t forget or can be notified of sales on them!! Thank you Ralphs for designing the app to be easy to navigate through for your customers!!.Lys75620Version: 15.0.1