Ralphs Negative Reviews

Ralphs App Complaints & User Negative Comments 2024

Ralphs app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using Ralphs? Can you share your negative thoughts about ralphs?

Ralphs for Negative User Reviews

✓ Ralphs, Foothill BlvdSadly after 25yrs plus, I am shopping elsewhere. Suffering through a year and a half of outdated merchandise (during the “remodel “) then constant price hikes I am done!! Celery stocked with rott on the bottom, condiments over a year old, peaches and fruit that when opened was either rotten or not ripe at all, vendors not willing to give you a loaf of “fresh” bread off of their cart 🙁, no real butcher in other words looks at you like you’re crazy, when asked if he can a piece of meat for you. I asked three times why there was NO date in the nest package and was told that the price gun was broken... pathetic. Nice store manager, great cashier Sandy, and box guy( talk af guy ALWAYS willing to help me!!! They are why I guess seas the reason I stayed and kept giving a Ralphs another chance, and convenience. I drive a little further now, but their produce is fresh... and I have not thrown away any meat at all! Blkomlos&gmail.BLKOMLOSVersion: 14.2.2

✓ What happened to my purchasesI have been using the app I first saw it when looking for grocery store apps. So far, it is the best of all the ones that I have tried. A feature that I really love is the purchase history. If I neglect to enter a receipt, before I lose it, I can look it up in the purchase history. Since I use Quicken to track my spending, it is a huge help to be able to look up the receipt when reconciling an account. This feature stopped working yesterday. I noticed that an update was available. The problem still exists. An error message appears saying that I should try later. Still not working after the upgrade. Is there a limit to the history? Mine goes back over a year and this the first time that I have had trouble with the app. Now not much actually works on the ap.MagicSRCVersion: 39.0

✓ FrustratingIt’s more affordable to shop at Ralph’s through their app than the InstaCart app so I put up with it- but it’s annoying. If you click a department (such as bakery) and search for items, it will only display items that are in that department. If you want to search for something else, you have to leave that department, select another department, and search for the next item. You can also search all departments from the cart, but then it displays items that are only available via shipping. Once I was checking out, I was informed that multiple items weren’t available. It would be helpful if the out of stock items were noted before I was ready to complete the order. The app works, but it’s more time consuming than it needs to be. Why can’t I just add my Ralph’s Club number to Instacart and get fair pricing? The order is fulfilled by Instacart anyway..BusyyyyyMamaVersion: 29.1

✓ No more updates 🙏The updates make the app UNRELIABLE. Trying to make it more “stylish” just doesn’t work. Miss when the app was fast, simple, to the point and didn’t have click this to get to that then click this again nonsense. All these unnecessary options just lag the app, trying to load coupons takes forever then you have to MAKE SURE THEY ARE ACTUALLY SAVED and trying to open the app just to get your card takes forever too, so I just screenshot it to save time. Also Kroger Pay (useless option & lags) should be where you are able to scan the barcode and leave the store without waiting in lines. The lines are ridiculous and with COVID-19 you’d think they would have them all open..Pebbs(89)Version: 22.4.1

✓ Somewhat Satisfied at the momentI'm super bummed I can't use my physical coupons I receive directly from Ralphs when making a delivery order. Or, I don't see an option for it. I'm Also bummed that Ralph's app tricked me into thinking I can add items to my order. I went to check order status, It asked me, "Forgetting something? Add items". I added items, but the App created a new delivery order with a new delivery fee of $9.99, and assigned a new shopper. My Instacart shopper said next time she is able to add items, so next time I will be letting the shopper know what items I want to add to my order via text message, instead of using the "Forgetting Something? Add Items" selection. Thanks for listening.Working brain testVersion: 64.1

✓ Would not let me "Add Card"Had my grocery cart all filled up, picked the day and time, went to pay for my groceries, and it wouldn't let me add my credit card. Instead, what I got was an image that just kept circling, round and round and round. It took me a half an hour to get my groceries paid for. In the meantime, I tried to call the store and got hung up on three times. The fourth time I called I was put on hold, and there I sat. I was still on hold when the website finally allowed me to pay for my groceries online. I could have just gone to the grocery store, done my shopping and returned home in the time it took me to do all the above. Not exactly the time saver I thought it was..Unhappy with PetcoVersion: 62.1

✓ Cart has persistent bugsThe shopping cart has persistent bugs. Items you order disappear from the cart list, but when you go to re-as the item, the ap shows 1 already in cart, even though it doesn’t appear in the cart list. This has happened to me on three separate occasions. Also, the search is quirky. If you search “coffee beans” it returns “no items”, but a search of “whole coffee beans” returns a nice selection of beans interspersed among a bunch of semi-related and unrelated items. You can work through it, but it needs some tuning to be a competitive product. Service at the store is great, and overall door pickup is a very helpful service which I appreciate, but Kroger needs to put in some work if they ever expect to charge a fee for this..JimSin LondonVersion: 32.2

✓ 100% Complete failure. Do not even bother with this app or storeMultiple times my husband and I have tried to order groceries to be delivered when we were too sick to go out. Multiple times it has failed. Every single time. A ONE HUNDRED PERCENT failure rate. We will get an email message saying order is confirmed. Then we get text telling us a person is at the store getting our items for us, and then.......nothing. No more text. No emails. No groceries. No communication. Just nothing. I have to dig into the app multiple layers deep to find out after all that the order has been canceled. WHAT? Why? It never says. I am OVER trying to buy groceries this way. I guess Kroger does not want my money. Fine. You shall not have it then and I will shop elsewhere. And I suggest everyone else look elsewhere too. They are just too unreliable and don’t communicate properly..CoasterbufVersion: 18.3

✓ Ralph’sI’m no longer shopping at my local Ralph’s since a month or more ago. One of the older checkers always seems too busy chatting with other employees and seems to be annoyed to be interrupted by any customer. The LAST TIME I was there he gave me sale prices NOT MY COUPON ON MY IPHONE PRICES. When I questioned him, his sharp reply was that he gave me the sales price, kind of throwing my change and/or and receipt in my hand. He seems to quickly return to his conversation to his co-worker. For instance, the angel food cake was in sale for ? $1.99 or ? $2.99; but with my iPhone savings already scanned in, it was ONLY $.99. I did NOT get that great price then on that item plus other deals that day! On the Friday special free items, they are not FREE because I often spend 1/2 hour searching up and down isles, hunting high and low, spending more than $10 of MY TIME FINDING AN ITEM OF LESS THAN a dollar or two value. TIME IS MONEY. The clerk’s continued hurrying attitude, acting like my time does not value my net worth, has driven me away. I have not been back and do not expect to be soon, even tho it is the closest food store to me. One boss I had almost 35 years ago had a saying that I try to follow as good advice, “I vote with my feet”. I have done so, and I feel it is warranted! Sir Shane.SievShaneVersion: 14.2.3

✓ Worst AppI’ve seen junior high students make better apps than this. The app has so many problems it’s not practical to use in the store. It not only continuously logs you off the account every time you switch screens, it gives you an error when you try to log back in…that is unless it doesn’t completely freeze and force close first. When it does work and you find a coupon you want to use, you must re-log in even though you’ve already gone through the pain of that, except you cant use the coupon because now it’s asking you to confirm your email address for the 3rd time. And when you do click the link to confirm your email address, it just takes you to a website where you have to face log in yet again. And nowhere does this “app”, which appears to be a wrapped web browser in many places, ask you to save your login information. Worst app I could think of. Its the opposite of well designed. How hard can we make this was the motto behind this design..Chris.wavVersion: 58.4.1

✓ Total crapI’ve tried using clipped coupons several times in stores, and most of the time it does not automatically add the discount even after I add my rewards number in. I find out after I leave, and it’s not enough to warrant returning to the store to fix this. This seems like unethical marketing practices. I end up buying a more expensive products thinking I’ll receive the discount, when I could have just gone with a cheaper option. Also, there is no clear and easy way to find the “clipped” coupons from the app, so instead of standing at checkout holding up the line while I check each price of the clipped coupons, I choose to trust that the discounts were included. Clearly there is something faulty with either the checkout system or the app..$$$waterVersion: 45.0

✓ InfuriatingPlaced three online orders and went to multiple stores that showed baby formula in stock. Every. Single. One. Was out of stock. I was told, ‘We don’t update the stock online.’ Not helpful, and really critical when buying things like… food. Would give 0 stars if possible for having to wait for them to confirm then tell me it’s out of stock. Went to Target instead. I was then contacted by Kroger saying, “Please know our app/website is not an active inventory. It will show you what the store carries, not what’s in stock.” Then WHY do you show ‘in stock,’ ‘out of stock,’ and ‘low stock’ in the app? That’s absolutely unhelpful. How is the customer supposed to know your stock levels in the app shouldn’t be considered or used? Why have them in the app at all if they are not accurate? It places the burden on the user, and ends up wasting the user’s time..Micah.LomaxVersion: 56.0

✓ Recent updates are problematicI really enjoyed using the list function in the past because it sorted items by location and was really useful...but now if I make my list at home or on the go, for some reason, my list disappears once I close and restart the app. I’ve take to adding items I need to my cart to preserve my list but this is tedious and doesn’t give me the great functionality of that the actual list provides when it is working correctly. Also, I will second those reviews that have said to please get rid of store mode. It interrupts my use of the app and I don’t really understand the point of it. Searching for individual items has become problematic as well with recent updates and I have having to tell the app with every search for every item whether I want to search for all items ( I presume for shipping??) or in store. I’m hoping some of these problem will be fixed with the next update. Prior to the recent set of updates I really liked this app..Gem-Version: 20.2

✓ Cannot log in at all so just stick to using the browserThe app will not log in whatsoever, you enter your credentials and hit “sign in” then absolutely nothing happens aside from the “sign in” button fading in color after it is pressed. It doesn’t even give you the audacity of giving some sort of error message. However logging in straight through the site on the phone browser works fine. The app itself does open a browser to log you in but again, it does nothing but sit there for all eternity until you force close it. After downloading it, then 5 minutes and about 20 attempts later, this is getting deleted. Just stick to the actual website and not this poor, probably untested by any type of QA, effort of an app. If I could give 0 stars I would..DrGear88Version: 65.2.1

✓ Basically pretty good, but some problemsI don’t know why they ask to set my store, because a lot of the availability or locations (aisles) of the items are incorrect for my store. Also, on the page where we can select to pick up or get it delivered, the pickup line is so short that I can barely read it. I really like that we can see our receipts, but when I tap the button in the top right corner, the app crashes. I’m guessing that that icon is for printing or downloading. That would be useful if it didn’t crash every time. I tried to download the receipt from Safari, but there was no way to download it. So I selected the text of the receipt and copied it to a pages doc, which worked, but what a pain. We should be able to download it as a pdf or even a text document..SteadinanVersion: 40.1

✓ On the right track, needs lots of improvementsI love being able to get groceries delivered. Convenience is awesome! Ralph’s app supposedly applies the coupons once the items are checked out, and supposedly credits my Ralph’s cards with points. But like any other online shopping experience, I want to know what I am really being charged BEFORE I check out. Sure, I get that if I’m buying a chunk of meat, the final weight and price will be different, but please acknowledge which coupons were applied. The free delivery coupons are almost never applied. Which then require me to call customer service, which has me waiting, and talking on the phone. People use apps because people don’t want to talk to people! There isn’t a button on the app to make inquiries about the charges or to ask questions about missing items or poor substitutions. What happens when my bananas show up smashed? What if the milk didn’t get delivered, but I got charged? I have to call Ralph’s and wait for someone to answer. Also, the search engine needs improvement. Smart search is a must. It shouldn’t matter if I use the singular of plural version of a word. They should both work. As for the actual delivery, I’m puzzled why some reviewers are complaining about the service here. This is about the app, not the actual shopping and delivering. Yes, there are mistakes and annoyances, but that is what happens when we ask someone else to shop for our groceries..MubsupialVersion: 18.1

✓ App still drops selected items b4 checkoutI’ve reported this problem several times via their feedback and it’s still not fixed. Just tried to place my weekly order and several times several items that I had selected were dropped from the cart. VERY unreliable. I don’t have this issue using the web browser version but it routinely happens with the iPad app. Just wonder why in the world they won’t or can’t fix it. App has nice format etc. but not reliable. You just may not get what you ordered and wonder why. 😫 Previous Review: Once again broken. During checkout could not get the dropdown for the afternoon pickup times. Once again, had to redo the order on my computer. Does make me wonder if anyone actually tests the app before they release updates! 😩.Prof KeynoteVersion: 38.2

✓ Glitchy appI’ve tried to download this app several times to set up an account. Each time, the app doesn’t let me in prompting me that the email or password is wrong. Today while shopping I managed to get o. The app and found 3 products with coupons I could apply for discounts. After making my choices and saving them to the virtual cart, I continued shopping. When I looked at the phone again, the app had quit, and when I tried to log back in, it refused to recognize the password and/or email. So since I’ve never gotten as far as using the apl at check out, I give it 1star for its poor design and behavior. A real waste of time. Btw- I have a 1 month old iPhone 15 pro so it’s not my phone’s issue….AbbeAbbeVersion: 64.1

✓ 1st time using app for grocery order- Could not enter my reward card number and could not reach customer service. - though items are grouped in major groupings (fresh fruit/veg, beauty, etc.), there’s absolutely no order for products once under the heading. Very frustrating looking for some products which I couldn’t find under multiple headings, so gave up and will buy those items elsewhere. - no option to change pick up date. The date/time offered to me was not convenient, but no other option provided and when I went to change to delivery, this option was also not available. All in all, not a very helpful site. Don’t know if I will use this service again..SkerbelVersion: 21.1.3

✓ Review of your website and phone app!You guys got a lot of work to do!!! The website and the app are a pain… these are not user-friendly!!! There’s too many pop-ups and too much crap getting in the way!! There has to be an easier way to look at my previous orders and cross reference the items that I would like to get again without having to open each particular or individual past order!! Furthermore, when you search for things the search mode won’t find certain items that I know are there because I’ve been in the store a dozen times even on the same day I’ve placed a delivery order!!??? As an example, for hard boiled eggs you only list the organic when I know… there’s the Kroger brand there too!!!??? Wow is that an effort to force us to buy more expensive items maybe… perhaps??? You guys are living up to your nickname which is “Rip Off Ralph’s”!!! You guys can fix this!!! And why doesn’t Instacart deliver chips or pretzels what the Hecks going on with that???.Upset old schoolVersion: 41.1.1

✓ TerribleThe old app was so much better. This on makes it difficult to search and find items, you can’t talk to your shopper if your order for delivery, it also makes the substitution options really difficult. There is no tracking while shopping like in the previous Instacart app. I also noticed that sometimes they advertise coupons for 2 for 1 or similar but then they aren’t applied when your checking out.... I honestly don’t even know how this app got through testing because it’s buggy and way more difficult to use than the old app. I also feel like all my carts are significantly more expensive than when I used to order on instacart. This app took away the ease of being able to order groceries in then palm of my hand. Ralph’s is going to loose a ton of delivery business if the app doesn’t improv. I’m planning on switching to another app for any future grocery ordering..Ella267Version: 17.3

✓ Right IdeaI like the concept of this app & use it regularly for digital coupons. I wish it was a little easier to navigate when it comes to using it for shopping. Also, the prices on the app don’t always reflect the prices in the weekly ad I receive & I never know what price I’ll be charged if I’m ordering online. $3 for 12 cans of Diet Coke if you buy 4 is great, but when the cans are listed as $6.24 each online, putting four in my cart is a risk I’m not willing to take. Lastly, I’ve attempted to use the click list function multiple times when the app wasn’t working. I fill up my cart (a somewhat time consuming process), go to check out & something happens & my cart is empty. I’ve wasted hours online to end up having to go to the store because the click list just won’t work..PigpenxVersion: 13.5.2

✓ Deserves Zero StarsI rely on this app to update my shopping list throughout the week. It WAS so nice being able to run out of bread, instantly add it to my shopping list, and have it sit there until I removed or purchased it. The other nice thing about the app was the ability to see what aisle each item I needed was in, making it quick and efficient for me to do my in-store shopping with my 3 young children. If not shopping in store, I could easily schedule a drive-up for my groceries. But NOW- there is no better way than to say this app is absolutely WORTHLESS! It doesn’t save my list, constantly evaporating into nothing every time I open the app. So I can never remember at the drop of a hat everything that I had previously entered onto my shopping list and I end up forgetting items which results in extra (aggravated) visits to the store or incomplete meals at home. And items that the app says are in store are nowhere to be found. I’m done. I’m about to abandon Ralph’s altogether because the app pisses me off so much! FIX THE APP- IT WORKED JUST FINE BEFORE! NO MORE STORE MODE- IT’S USELESS!! PLEASE, PLEASE FIX IT!!!!.LovebravoVersion: 21.0

✓ Bad new app and service-What Happened?The new app has a lot of useless links, junk info and inefficient tools that don’t work effectively (like the shopping list that doesn’t correctly move items to your shopping cart). Too many items now not available for delivery through the app any more. NO LONGER AVAILABLE!!! They took away the best parts of the old app: 1) flexibility with substitution (able to easily select the substitute) this was essential- last time I ordered on the new app I got tart shells as a replacement for raw sugar!!!! Really?? 2) ability to request special item and include photo (this was essential since not all items show up on the app) 3) ability to add/modify until the buyer started shopping Also I hope someone looks into the new buyers; if this is still an instacart service- I question the credibility and hiring of these new buyers, if these buyers are hired by Kroger (i.e. Kroger only buyers), you did not get it right. Ugggh! What a pain - I use the service because I can’t easily carry groceries up my stairs so I am very thankful for that; but I pay good money for that convenience- the app and the service needs to go back to the quality it was when I moved here a year ago. The problems started with this new app..Cath3yVersion: 16.7.2

✓ Pretty BadRalph recently updated their app and the new one is horrific. When ordering my groceries for delivery I am not able to communicate with the Insta cart shopper like I was able to before. I am also not able to modify my order once it’s placed, even if the shopper hasn’t begun shopping yet. With the old app you were able to upload pictures of the groceries you needed in case they did not appear using the apps basic search, with this new app you are unable to do that. On top of all of that, the over the phone customer service is pretty useless in helping you with any modifications or concerns you may have using the app. I don’t understand how this is supposed to be an updated version when it’s really a downgrade. When spending nearly $1,000 a month on groceries and delivery fees one would think they’d have a decent shopping experience..AlexisNicole010Version: 17.2

✓ Coupons removed from item pageI just updated and the cool feature you just added that when I clicked on any item, it showed me all available coupons (instead of me wasting time searching for any) is gone!! I was so happy you finally added that. And in one month you remove it and screw it up and a bunch more crappy info instead? We want coupons, not just a manufacturers description of the product. I do not want to waste time flipping back and forth in the app. Please add the eligible coupons back to the items page when you are adding them to the cart, not just what items are eligible when you are looking at the coupons! We don’t all shop by looking at coupons. It’s like you don’t want us to save any money, and that bothers me..RobskaVersion: 16.5

✓ Gave up and went back to ordering from my PCThis app is impossible to navigate to actually buy something for pick up. It lets you put items on a list BUT that is not the cart and then you have to place items from the list into the cart. One by one. It makes no sense to have to do these multiple steps. And it’s very hard to find things. On the PC, through their website it remembers what I’ve bought and makes it super easy to create an order to pick up. The app is shockingly bad. My 13-year old could design a better one. Don’t waste your time trying to order food from the iPad - just go get your laptop and use it..Carlsbad business ownerVersion: 25.3

✓ The update stinks and customer service is terribleI tried chatting with someone to ask why the app is constantly making me log on every time I open it. It didn’t use to be that way, and every other app on my phone remembers me. I didn’t even get a single response on chat. The agent disconnected and left the chat immediately. What?? Terrible app, terrible customer service. I then went to the “email us” section and tried to submit the above text and received the error message “send failure: body not allowed”. Guess they don’t tolerate you sending a message saying you’re dissatisfied? It’s not like I’m cussing anyone out. Really horrible customer service. Since their carts are also the worst (they’re all broken and dilapidated all the time!) I think maybe it’s time to just stop shopping there altogether. There are so many better places to shop..TwoandanhVersion: 48.2

Ralphs works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Ralphs.